MATZIKAMA MUNICIPALITY

IMPLEMENTATION READY STUDY

RBIG Report Phase 3: Bulk Water Infrastructure

262020KD0

June 2012

COMPILED FOR: COMPILED BY:

Municipal Manager WorleyParsons RSA (Pty) Ltd Matzikama Municipality Contact person: . Mr HJ Mulder Private Bag 98 31 Allen Drive, Loevenstein 7530 PO Box 398, Bellville 7535 8160 South Africa Telephone: +27 (0)21 912 3000 Telephone: +27 (0)27 201 3300 Facsimile: +27 (0)21 912 3222 Facsimile: +27 (0)27 201 2811 email: [email protected] ABN 61 001 279 812

© Copyright 2012 WorleyParsons

Incorporating KV3 ENGINEERS

MATZIKAMA MUNICIPALITY

Disclaimer

This report has been prepared on behalf of and for the exclusive use of Matzikama Municipality, and is subject to and issued in accordance with the agreement between Matzikama Municipality and WorleyParsons RSA. WorleyParsons RSA accepts no liability or responsibility whatsoever for it in respect of any use of or reliance upon this report by any third party.

Copying this report without the permission of Matzikama Municipality and WorleyParsons RSA is not permitted.

PROJECT 262020KD0 - IMPLEMENTATION READY STUDY

WORLEY- CLIENT REV DESCRIPTION ORIG REVIEW PARSONS DATE DATE APPROVAL APPROVAL A Issued for internal review 16-May-12 N/A HJ Mulder JJ Botha JCF Prins

B Draft for Approval 8-Jun-12 N/A HJ Mulder JJ Botha JCF Prins

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CONTENTS

1. INTRODUCTION ...... 1

1.1 PURPOSE OF THIS REPORT ...... 1

1.2 BACKGROUND ...... 2 1.2.1 LOCALITY ...... 2 1.2.2 EXISTING BULK WATER SUPPLY ...... 3 1.2.3 BULK WATER SUPPLY REQUIREMENTS ...... 4 2. STRATEGIC AND PLANNING ISSUES...... 4

2.1 ALIGNMENT WITH IDP AND WSDP ...... 4 2.2 ALIGNMENT WITH PDGDS, WFGD AND TURN AROUND STRATEGY ...... 5 2.3 ASSOCIATED WATER INFRASTRUCTURE ...... 6 2.4 STRATEGIC IMPORTANCE ...... 6 2.5 TECHNICAL OPTION ...... 7 2.6 LEVEL OF SERVICE...... 8 2.7 ECONOMIC GROWTH REQUIREMENTS ...... 8 2.8 WATER SCARCITY ...... 8 2.9 PROJECT FUNCTIONALITY ...... 9 2.10 CAPITAL AND OPERATING COSTS ...... 9 2.11 AVAILABLE CO-FUNDING ...... 10 3. SOCIAL CRITERIA...... 10

3.1 BASIC SERVICES BACKLOGS ...... 10 3.2 POOR HOUSEHOLDS TO BE SERVICED ...... 11 3.3 JOB CREATION ...... 11 3.4 AFFORDABILITY OF PROPOSED WATER TARIFFS ...... 12 3.5 CONTRIBUTION TOWARDS POVERTY ERADICATION...... 13 3.6 ASSOCIATED SERVICES ...... 14 KLAWER MUNICIPALITY CLINIC ...... 14

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3.7 SOCIO-POLITICAL SUPPORT ...... 14 4. ECONOMIC CRITERIA ...... 15

4.1 BUSINESS & INDUSTRIES SERVICED...... 15 4.2 ECONOMIC STIMULATION AND EFFECT ON GDP ...... 15 4.3 SMME AND BEE ENTERPRISES TO BENEFIT ...... 16 4.4 REGIONAL BENEFIT ...... 16 5. TECHNICAL CRITERIA ...... 17

5.1 MASTER PLANNING ...... 17 5.2 APPROPRIATENESS AND ACCEPTABILITY ...... 17 5.3 WATER RESOURCE ...... 17 5.4 WATER DEMAND MANAGEMENT AND CONSERVATION ...... 18 5.5 BULK DISTRIBUTION ...... 21 5.6 TECHNOLOGY ...... 21 6. INSTITUTIONAL CRITERIA ...... 22

6.1 OWNERSHIP ...... 22 6.2 CAPACITY OF INSTITUTION TO IMPLEMENT ...... 22 6.3 AGREEMENTS ON INFRASTRUCTURE OWNERSHIP ...... 23 6.4 AGREEMENT ON IMPLEMENTATION RESPONSIBILITY ...... 23 6.5 PROOF OF IMPLEMENTATION CAPACITY ...... 23 6.6 HISTORY OF IMPLEMENTATION CAPACITY ...... 24 6.7 OPERATING RESPONSIBILITY ...... 24 6.8 PROOF OF ADEQUATE NUMBERS AND SKILLS LEVELS ...... 24 6.9 HISTORY ON WATER SERVICES INTERRUPTIONS ...... 25 6.10 COMMITMENT BY INSTITUTIONAL LEADERSHIP ...... 26 6.11 COOPERATION AGREEMENT BETWEEN KEY STAKEHOLDERS ...... 26 6.12 APPROVAL OF INSTITUTIONAL ARRANGEMENTS ...... 27 6.13 COST RECOVERY SYSTEM ...... 27 6.14 WATER CONSERVATION AND DEMAND MANAGEMENT PERFORMANCE BY INSTITUTION ...... 28

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6.15 RESPONSIBILITY AND ACCOUNTABILITY ...... 29 7. FINANCIAL CRITERIA ...... 29

7.1 AVAILABLE FUNDING ...... 29 7.2 FUNDING CONDITIONS ...... 30 7.3 FINANCIAL ANALYSIS OF PROJECTED CASH FLOWS ...... 30 7.4 AFFORDABILITY ...... 31 7.5 PROPOSED WATER TARIFFS ...... 31 7.6 FINANCIAL VIABILITY ...... 32 7.7 FINANCIAL STATUS AND CREDIT WORTHINESS ...... 32 8. LEGAL CRITERIA ...... 33

8.1 WATER USE LICENSE ...... 33 8.2 ENVIRONMENTAL AUTHORISATION ...... 33 8.3 LAND AND PROPERTY RIGHTS ...... 33 9. SUSTAINABILITY CRITERIA ...... 34

9.1 FINANCIAL VIABILITY ...... 34 9.2 OPERATING AND MANAGEMENT CAPACITY ...... 34 9.3 ENVIRONMENTAL AND SOCIAL ACCEPTABILITY AND IMPACT ...... 35 APPENDIX A – TECHNICAL INVESTIGATION REPORT APPENDIX B – MATZIKAMA MUNICIPALITY WSDP FOR 2012/2013 FINANCIAL YEAR APPENDIX C – SERVICE LEVEL SURVEYS – MAY 2011 APPENDIX D – CREDIT CONTROL POLICY APPENDIX E – MATZIKAMA MUNICIPALITY – ORGANOGRAM APPENDIX F – COMMITMENT FROM MUNICIPALITY APPENDIX G – IMPLEMENTATION READY STUDY CHECKLIST

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1. INTRODUCTION

1.1 PURPOSE OF THIS REPORT

The main focus of this report is to provide the required information, as requested by the Department of Water Affairs (DWA) Regional Bulk Infrastructure (RBIG) Programme, to apply for a grant from DWA. The grant is required by Matzikama Municipality to proceed with the implementation phase of the Klawer Bulk Water Infrastructure Project.

This report therefore addresses the implementation readiness of the proposed bulk water infrastructure project and covers the following criteria:

• Social

• Economic

• Technical

• Institutional

• Financial

• Legal

• Sustainability

Please refer to Appendix G for an Implementation Ready Study checklist table which provides a summary of each issues and relevant page references to this report.

A draft Technical Investigation Report was compiled and submitted to DWA. The final Technical Investigation Report is included in Appendix A to this report.

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1.2 BACKGROUND

1.2.1 Locality

The Matzikama Municipality falls within the boundaries of the West Coast District Municipality. Please refer to Figure 1 below for the location of the Matzikama Municipality within the West Coast District Municipality.

Figure 1: Matzikama Municipality Locality Map

The Matzikama Municipality is a category B municipality proclaimed in terms of Provincial Notice No 481/2000 of September 2000. As of the last local government elections in May 2011, the previous district managed area to the north of the Matzikama has been incorporated as per notice in the Provincial Gazette Extraordinary 6825. As a result, the geographical area of the municipality increased form roughly 8 000 km2 to 14 000 km2.

The Matzikama Municipality now consists of the eighteen towns or villages, namely Vredendal, , Klawer, Trawal, , Lutzville West, Ebenhaezer, , Papendorp, , Strandfontein, , , , Put-se-Kloof, , Molsvlei and Stofkraal.

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Vredendal is the primary service centre. Klawer, Vanrhynsdorp and Lutzville are regarded as secondary towns each with their own business districts. Klawer and Lutzville are located adjacent to the Olifant’s River, while Vanrhynsdorp is located on the N7 at the turnoff on the road to Upington.

Doringbaai and Strandfontein are towns on the Atlantic Coast, the latter being a well-known holiday resort. Ebenhaezer, Koekenaap and Papendorp are smaller villages.

The municipality falls within the Olifants/Doorn Water Management Area (WMA). The major river in the WMA is the Olifants River, of which the Doring River (draining the Koue Bokkeveld and Doring areas) and the Sout River (draining the Knersvlakte) are the main tributaries. The life-giving arterial, namely the Olifants River, with is associated canal systems supports a flourishing agricultural sector.

1.2.2 Existing Bulk Water Supply

The Olifants River Water Scheme is the main water source for Klawer. The water scheme consists of a series of canals and is owned by DWA and operated by the Lower Olifants River Water User Association (LORWUA).

Raw water is extracted from the Olifants River Water Scheme canal, from which water is pumped to a 2 Ml raw water storage dam. Water is also abstracted from a borehole and pumped to the raw water storage dam.

From the raw water dam, water is pumped through the water treatment works, where the water is treated by means of four (4) slow sand filters and chlorination. Treated water is pumped to a 1.5 Ml reservoir which supplies bulk water to Klawer’s Area 3 Low Water Zone. A pump station located next to the 1.5 Mℓ reservoir, supply bulk water to another 1.5 Mℓ reservoir, from which water gravitates to Klawer’s Area 3 High Water Zone and to a 530 kℓ reservoir. Water gravitates from the 530 kℓ reservoir to Klawer’s Areas 1 and 2 Low Water Zone and Areas 1 and 2 High Water Zone.

Please refer to Figure 2 below for a schematic layout of the Klawer water supply system.

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Figure 2: Klawer Schematic Layout Water Supply System

Please refer to the Technical Investigation Report in Appendix A, for more detail on the existing water supply system.

1.2.3 Bulk Water Supply Requirements

The need for the proposed bulk water infrastructure project arose due to a proposed new low income housing development that will comprise a total of 650 erven.

For further technical details, please refer to the Technical Investigation Report in Appendix A.

2. STRATEGIC AND PLANNING ISSUES

2.1 ALIGNMENT WITH IDP AND WSDP

The Matzikama Municipality recently drafted the Water Services Development Plan (WSDP) for the 2012/2013 financial year. The draft WSDP will be presented to Council for approval end of June 2012. After approval of the 2012/2013 WSDP by Council, a Council Resolution with regards to the approval of the WSDP will be submitted to DWA.

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The WSDP is aligned and integrated with the 2012-2017 IDP of Matzikama Municipality and forms an integrated part of the IDP public participation and consultation process. The IDP is predominantly strategic as opposed to the WSDP, which is more operationally orientated.

Reference to this proposed bulk water infrastructure project is made in the WSDP in Module 3, Topic 5. Please refer to Appendix B for the Executive Summary of Matzikama Municipality WSDP for 2012/2013 financial year.

2.2 ALIGNMENT WITH PDGDS, WFGD AND TURN AROUND STRATEGY

The iKapa Growth and Development Strategy commits the Province to the following five long-term goals to guide policy-making and resource allocation: i) Grow and share the economy ii) Build a more equal and caring society where poverty is eradicated. iii) Promote ecologically sustainable development iv) Foster greater spatial integration v) Ensure effective governance and institutional strengthening

The IDP of Matzikama Municipality (which incorporates the WSDP as one of the Sector Plans), has compiled its strategies in line with these objectives. The proposed bulk water infrastructure project for Klawer will particularly contribute in achieving goals I and II of the iKapa Growth and Development Strategy.

DWA is developing a framework to guide actions and decisions that will ensure water security in terms of quantity and of quality to support South Africa’s requirements for economic growth and social development. Sufficient supply of water is a requirement for the country to achieve its economic growth targets. The provision of water to every person in South Africa is also a fundamental goal that needs to be facilitated by the department’s framework. These two goals must be achieved without compromising the ecological sustainability of water resources. The proposed bulk water infrastructure project for Klawer is in line with the goals of the Water for Growth and Development Framework.

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In December 2009, the South African Cabinet approved a comprehensive Local Government Turnaround Strategy (LGTAS). One of the main aims of the LGTAS is to renew the vision of developmental local government. To do this the LGTAS seeks to improve the organisational and political performance of municipalities and in turn the improved delivery of services.

The proposed bulk water infrastructure project for Klawer is aligned with the goal of the LGTAS which is to improve the lives of citizens, and progressively meet their social, economic, and material needs and thereby restoring community confidence and trust in government.

2.3 ASSOCIATED WATER INFRASTRUCTURE

Please refer to Section 1.2.2, Figure 2 for a schematic layout of the existing Klawer bulk water supply system. The proposed bulk water infrastructure project is for an upgrade to the existing bulk water supply system to provide sufficient bulk water supply to the proposed low cost housing development in Klawer. Please refer to section 6 of the Technical Investigation Report included in Appendix A for a description of the capacity of the existing bulk water infrastructure. The upgrades required on the existing bulk water system are described in section 9 of the Technical Investigation Report. Therefore, the associated bulk water infrastructure is already in place.

The Klawer WWTW (Oxidation Pond system) has a capacity of 0.650 Ml/d. The WWTW is currently loaded close to capacity and the upgrading of the Klawer WWTW is currently being investigated by the municipality.

2.4 STRATEGIC IMPORTANCE

The strategic objectives of the Matzikama Municipality as identified in 2012-2017 IDP are:

1. Facilitating the development of the economic wealth of the Matzikama and the reduction of poverty.

2. Strengthening the Matzikama Municipality’s own financial resources to ensure long-term financial sustainability and viability.

3. To ensure an effective, transparent and caring Municipality that is accountable to its citizens.

4. To promote access to adequate, affordable and well maintained municipal basic services.

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5. Facilitate developing an environment that maximize the social well-being of the citizens of the Matzikama especially the poorest of the poor and other vulnerable groups.

6. Capacitate citizens through effective communication and embracing cultural diversities.

7. Promote responsible and accountable usage of the Municipality’s spatial environment to sustain the natural and built assets.

The key drivers for the proposed bulk water infrastructure project are as follows:

• To accommodate the proposed housing development in Klawer which will consist of a total of 650 erven. The proposed housing development will address the housing backlog. An eventual total of ± 10 501 persons in Klawer, which includes the housing development, will be provided with adequate bulk water supply.

• To improve water quality to comply with the relevant SANS standards by addressing the water quality failures currently experienced at the Klawer WTW.

From the above, it can be noted that the proposed bulk water infrastructure project is in line with strategic objectives 1, 3, 4, 5 and 7.

2.5 TECHNICAL OPTION

A Technical Investigation Report was compiled and the preferred option for the proposed bulk water infrastructure project was determined in consultation with the Matzikama Municipality. Please refer to Appendix A for a copy of this report.

The Matzikama Municipality identified its needs and priorities and accordingly the planned phasing of implementation was determined.

The Matzikama Municipality agreed and accepted the option for the proposed bulk water infrastructure project and appointed WorleyParsons RSA to conduct the Implementation Ready Study in order to obtain the required funding from DWA for implementation. Please refer to Appendix F for a letter from the Municipal Manager confirming approval and support for the preferred technical option.

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2.6 LEVEL OF SERVICE

As identified in the WSDP, Matzikama Municipality is working towards providing all households in towns with a water connection inside the house and connecting all households to a waterborne sanitation system.

A service level survey was conducted for DWA during May 2011 and was signed off by the Technical and Housing Department of the Matzikama Municipality. Please refer to Appendix C for a copy of the service level survey for Klawer.

Currently 690 households in Klawer are not receiving adequate water services. The proposed bulk water infrastructure project will enable the municipality to provide a water connection inside the house and connect to a waterborne sanitation system. This aligns with the WSDP of the municipality.

2.7 ECONOMIC GROWTH REQUIREMENTS

Investing in infrastructure creates an enabling environment for economic growth and is an important precondition for sustainable growth.

Matzikama Municipality’s local economic development objective is to ensure strategic management services that are effective and fit for purpose and provide a service to the advance of the development of the local economy in the municipal area.

The three largest sectors contributing to the local economy is Agriculture, Finance and Community Services.

It is clear from the Technical Investigation Report that the proposed bulk water infrastructure project is required to enable the proposed housing development in Klawer to continue.

2.8 WATER SCARCITY

The water resources for Klawer is from the Olifants River Water Scheme and the Klawer borehole. The yield from these resources versus the future water demand is discussed in section 6 of the Technical Investigation Report. Please refer to Appendix A for a copy of this report.

The permitted abstraction from the LORWUA canal system for Klawer is 450 Mℓ/year. The permitted abstraction from the borehole is 30 Mℓ/year which brings the total allocations for Klawer to

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480 Mℓ/year. The projected water demand for a 25 year design period for Klawer is 1 680 kℓ/day x 365 days = 613 200 kℓ/year (approximately 613 Mℓ/year).

It is estimated that the current allocation is still sufficient for another 7 to 8 years and that an increase in allocation is not required at this stage.

2.9 PROJECT FUNCTIONALITY

There is a significant shortage in raw water storage for Klawer. The proposed bulk water infrastructure project will provide adequate bulk water supply to the proposed low cost housing development. If the bulk water infrastructure is not implemented, the proposed housing development will not be able to continue. This will have a severe impact on addressing the housing backlog in Klawer.

Currently water quality fails with regards to turbidity. Furthermore treated water is corrosive and needs to be stabilized. The proposed improvements to the Klawer WTW will ensure full compliance with the relevant SANS standards.

To accommodate future growth and therefore creating the enabling environment for economic growth, it is crucial that the proposed bulk water infrastructure project is implemented.

2.10 CAPITAL AND OPERATING COSTS

Capital and operating cost estimates for the implementation phase of the proposed bulk water infrastructure project are included in section 10 of the Technical Investigation Report. Please refer to Appendix A for a copy of this report. Costs are based on current market related rates and need to be escalated on an annual basis.

There is a significant shortage in raw water storage for Klawer. The existing raw water storage is not sufficient to meet the current demand. By implementing the proposed project, sufficient raw water storage will be provided for a 15 year design horizon. Therefore it is estimated that a total of 1993 households will be supplied with sufficient bulk water infrastructure.

A capital cost of R25 669 836.00 (incl. P&G, Fees and VAT) is estimated for the implementation phase. The capital cost per household that will be serviced by the proposed bulk water infrastructure project is therefore R12 880 per household.

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According to Table 49, Capital Costs per Household for Water Supply, in section 7 of Municipal Infrastructure: An Industry Guide to Infrastructure Service Delivery Levels and Unit Costs: June 2010, the capital cost per household for a scheme of 5 000 people in the Western Cape is R23 334 per household.

The capital cost per household for the proposed bulk water infrastructure project is significantly lower and can be contributed to savings due to existing infrastructure already in place.

An annual operation and maintenance cost of R233 800.00 is estimated for the proposed infrastructure. Based on the current annual water consumption of 338 841 kl/a, the unit cost of operation and maintenance is 69 c/kl.

2.11 AVAILABLE CO-FUNDING

The Matzikama Municipality is committed to co-fund the proposed bulk water infrastructure project. Please refer to section 7 (Financial Criteria) for more details on the co-funding arrangement for this project.

3. SOCIAL CRITERIA

3.1 BASIC SERVICES BACKLOGS

The Matzikama Municipality is working towards providing all households in towns with a water connection inside the house and connecting all households to a waterborne sanitation system.

The current service levels for Klawer with regards to potable water supply are as follows:

No. of Households Klawer Housing Need (communal services) 106 Backyard dwellers in formal areas 540 Housing need (residing on farms) 44 Adequate 1 452 Total 2 142

Households in the informal areas with existing communal services will be provided with a water connection inside the house.

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The proposed bulk water infrastructure for Klawer will enable a water connection inside the house to an eventual ± 10 501 persons.

3.2 POOR HOUSEHOLDS TO BE SERVICED

The Matzikama Municipality’s definition of a poor household is as follows:

“A household where the total monthly income of all the residents older than eighteen (18) years is less than that of a needy household. The limit for a household to qualify is two times the social pension.”

Poor households who cannot afford basic services are identified as being indigent and benefit from the indigent support system.

Households qualify for support by completing a specific application form after which approval and further auditing is required before a household can be classified as indigent to receive benefits. Approved applications of indigent households are reviewed regularly by Council to ensure only needy households are registered and receive benefits.

The number of indigent households in Klawer was 366 on 31 January 2012.

Please refer to Appendix D for a copy of the Matzikama Municipality’s Credit Control Policy. The municipality’s policy with regards to support to indigent households is set out in its Indigent Policy.

3.3 JOB CREATION

The following table project the possible job creation for the entire project:

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During construction After the project is No. of People Employed at Various of the project completed Occupational Levels No. of Person No. of Person People Days People Days Clerical 1 1200 0 - Labourers 6 7 200 1 - Managerial 1 1 200 0 - Semi-skilled 1 1 200 0 - Skilled 1 1 200 1 - Supervisor 1 1 200 0 - Total 11 13 200 2 -

3.4 AFFORDABILITY OF PROPOSED WATER TARIFFS

The unit cost of water to meet the operational and maintenance expenses of the proposed bulk water infrastructure project is estimated in section 10 of the Technical Investigation Report included in Appendix A.

An annual operation and maintenance cost of R233 800.00 is estimated for the proposed infrastructure. Based on the current annual water consumption of 338 841 kl/a, the unit cost of operation and maintenance is 69 c/kl.

A key constraint in planning for infrastructure delivery is household affordability. Knowing the existing situation regarding household incomes is a key part to understanding consumers’ affordability levels. The incomer earnings per household are an indicator of purchasing power of communities and reflect their standard of living, which in turn has implications for the future growth potential and need for certain types of social / commercial services

The information below is from the 2001 Census data and can be used by the municipality as an indicator when determining tariffs:

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Number of households with monthly income of: Affordability Water Sanitation Distribution R800 R1600 R3200 Typical Typical AVG % of System < R800 to to to >R6400 monthly monthly AVG % of monthly R1600 R3200 R6400 Water Bill Sanitation monthly income income 11/12 Bill 11/12 Vredendal 815 737 880 691 731 1.5% 4.1% Vanrhynsdorp 318 211 247 229 153 1.6% 4.5% Klawer 433 362 355 165 119 2.1% 5.7% Lutzville 330 251 307 184 210 1.6% 4.5% R43-20 Koekenaap 79 43 24 21 6 (Low 2.7% 7.4% R119-00 Ebenhaezer 24 14 14 21 11 consumption, 1.6% 4.3% 15 kl) Strandfontein 12 0 6 8 3 1.6% 4.5% Doringbaai 117 59 54 28 21 2.3% 6.4% Farms 2 206 2 004 978 412 585 N/A N/A Total 4 334 3 681 2 865 1 759 1 839 1.6% 4.5% Please note that the typical monthly bill for 2011/2012 is compared with the average 2001 monthly household income, therefore the relative high percentage.

From the table above it can be noted that the typical water and sanitation bill is still less than 10% of the household monthly income for consumers in Klawer. The additional 69 c/kl required for operation and maintenance purposes is therefore regarded reasonable and affordable.

The Matzikama Municipality undertake to address the changes in its water tariff structure in the next budget year in order to recover the additional 69 c/kl to cover the additional operation and maintenance costs. The municipality endeavour to increase the number of blocks in the tariff structure and will thereby:

• Recover additional costs for operation and maintenance costs, especially through the higher usage blocks.

• Promote the efficient use of water and therefore effectively implementing Water Demand Management.

3.5 CONTRIBUTION TOWARDS POVERTY ERADICATION

The proposed bulk water infrastructure project will enable the proposed housing development in Klawer to be implemented which will contribute substantially towards the eradication of housing backlogs in Klawer. The proposed housing development will provide housing to households currently living in informal settlements and as backyards dwellers and thereby contributing towards poverty eradication, better hygiene and living conditions.

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3.6 ASSOCIATED SERVICES

The existing educational and health facilities in Klawer receive adequate water and sanitation services.

The existing educational facilities in Klawer and their water service levels are listed in the table below:

School / Tertiary Education Facility Type Water Service Level

Klawer Primary School Indoors(piped)

Nieuwoudt Intermediate School Indoors(piped)

Kapel Ngk Primary School On site (piped, not indoors)

The existing health facilities in Klawer are listed below:

Institution Type Water Sanitation

Klawer Municipality Clinic Clinic Yes Yes

The proposed bulk water infrastructure project will ensure reliable long term bulk water supply to these facilities and any future facilities that might be required.

3.7 SOCIO-POLITICAL SUPPORT

The proposed bulk water infrastructure project is listed as a priority in the Matzikama Municipality’s WSDP for the 2012/2013 financial year. The WSDP is a Sector Plan of the municipality’s IDP. As part of the IDP community participation process, the WSDP is distributed to the public for comments to be included in the final WSDP.

The municipality utilizes public ward meetings and ward committee structures as the underlying structures for public participation. Ward Committee Meetings are held bi-monthly, whilst public meetings are held three times per annum. The IDP Representative Forum comprises of one member from each ward committee sector in Matzikama.

The following structures are used on a regular basis for public participation process:

• Public meetings

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• Ward committees

• IDP Representative Forum

• LED Forum

As part of this process, no objections to the proposed bulk water infrastructure project were received.

4. ECONOMIC CRITERIA

4.1 BUSINESS & INDUSTRIES SERVICED

The proposed bulk water infrastructure project will provide reliable water supply to the business and industries in Klawer. The provision of bulk water supply services will enable future growth for business and industries in Klawer. According to the WSDP, the number of businesses currently being served in both Klawer are as follows

Description Klawer

No. of Businesses 55

The following existing large scale commercial and industrial water consumers are identified in Klawer:

Industry / Business Average Annual Daily Demand (klll / d) ALWA Motors 40 E&CAD Dreyer 15

4.2 ECONOMIC STIMULATION AND EFFECT ON GDP

Investing in infrastructure creates an enabling environment for economic growth and is an important precondition for sustainable growth.

The economy in the municipal area grew by an average growth rate of 2.9% between 2001 and 2007. The three largest contributing sectors in 2009 were Agriculture, Finance and Community Services. Furthermore, between 2001 and 2009, Construction recorded strong growth.

The proposed bulk water infrastructure project will create the enabling environment for these sectors to continue growing.

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4.3 SMME AND BEE ENTERPRISES TO BENEFIT

Labour intensive techniques will be applied for the civil works which will include site clearance, minor earthworks, laying of pipelines and other general civil works which are deemed feasible for labour intensive work.

A target value of 5% of the total works will be implemented via the Extended Public Works Programme (EPWP), approximately R1.1 Million (incl VAT) based on the capital cost estimate for the works.

All unskilled labour will be sourced from local resources within the Matzikama Municipal Area. Skilled labour will be sourced from the local municipal area where possible.

The Matzikama Municipality’s Supply Chain Management Policy promotes Broad Based Black Economic Empowerment (BBBEE) for this project. The Preferential Procurement Regulations further requires that 10 points of the total evaluation are for the BBBEE profile of the company, therefore incentivizing the promotion of BBBEE enterprises.

Maintenance of the proposed bulk water infrastructure will create additional employment over the full life-cycle of the project. Mechanical, electrical and civil maintenance will be done locally as far as possible, with specialised repair and maintenance work being outsourced only when it cannot be done within the local municipal area.

Indirectly, all existing and future SMMEs and BBEEE enterprises will benefit from the project. The proposed bulk water infrastructure project will provide reliable bulk water supply to Klawer. The implementation of the project is a prerequisite for the approval of all planned commercial, industrial and housing developments, and will therefore also benefit SMMEs and BBBEE enterprises.

4.4 REGIONAL BENEFIT

The IDP identifies the proposed low cost housing development as a priority. The proposed bulk water infrastructure project will enable the proposed housing development to continue and will therefore fulfil the priorities of the IDP.

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5. TECHNICAL CRITERIA

5.1 MASTER PLANNING

The proposed low income housing development in Klawer has been identified in the Water Master Plan for Matzikama Municipality, which was compiled by CEs in February 2005.

5.2 APPROPRIATENESS AND ACCEPTABILITY

Please refer to the option analysis in section 7 in the Technical Investigation Report included in Appendix A.

As per the reconciliation strategies, to supply sufficient potable water to Klawer, the following options are recommended, in order of priority and implementation sequence:

1. Full implementation of a Water Conservation and Water Demand Management Strategy.

2. Additional supply from Olifants River Government Water Scheme.

3. Re-use of water

4. Groundwater development.

The Matzikama Municpality already has a Water Demand Management Strategy in place and is already implementing various WC/WDM initiatives. The next option for provision of bulk water supply is additional supply from the Olifants River Government Water Scheme. Since the permitted allocation from the Olifants River Government Water Scheme is still sufficient for another 7 to 8 years, this option is deemed to be the most appropriate.

5.3 WATER RESOURCE

As identified in the Technical Investigation Report, adequate water resources are available from the Olifants River Water Scheme, if the municipality can successfully implement the Water Conservation and Water Demand Management (WC/WDM) Strategy in order to minimise water losses. The reconciliation strategies compiled as part of the All Town Study recommends WC/WDM interventions as a first priority and increased supply from Olifants River Water Scheme as a second priority. Further development of groundwater resources is not feasible at this stage.

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5.4 WATER DEMAND MANAGEMENT AND CONSERVATION

As identified in the WSDP, Matzikama Municipality’s initial focus should be to reduce the water losses and inefficient water use. The percentage water losses is one key performance indicator which the municipality can use to measure how well the system is managed. Matzikama Municipality should work towards reducing their water losses for the Klawer distribution system from more than 29% to not more than 15%.

Matzikama Municipality improved its meter reading data drastically over the last two years in order to monitor the percentage of water losses.

The Municipality distributes public notifications and high on the list of priorities in these communications, mostly through newsletters, is how to conserve water and reduce wastage.

Standby teams are also available after hours and over weekends, in addition to the planned and scheduled Operation and Maintenance (O&M) activities, in order to allow for unscheduled responses to service breakdowns due to malfunctioning equipment, vandalism, emergency situations, etc.

The main WDM interventions implemented by the municipality over the last few years are as follows:

• Water Master Plans were drafted for all the towns during 2005.

• Customer Services and Complaints System is implemented by the municipality (burst pipes, etc.). Standby teams are also available after hours and over weekends for immediate repairs and burst pipes.

• Strict municipal services standards for the installation of new water reticulation networks for own and private developments.

• Reticulation material and quality standards checks.

• Meter and record all bulk water supply to the various distribution systems and improve the quality of data on the monthly consumer usage in order to carry out more detailed water balances for the various systems.

• Re-use of treated effluent from the Vredendal and Vanrhynsdorp WWTW for irrigation purposes.

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• Installation of prepaid water meters.

A WDM Strategy was also drafted for the municipality in December 2007 by CES, with funding support from DWA. The purpose of the strategy was to further conserve and protect available resources and to ensure the effective utilisation of the available water resources.

The following implementation phases of the WDM strategy are recommended:

Component Chronological stepwise approach 1) Clean billing data, update SWIFT, verify/address metering and non- payment CAFES cost and 2) Introduce lBR structure to all residential consumers, but limit price change pricing strategy 3) Set IBR structure = 6 blocks, mm/max steps for 6 kl/month/100 kl/month (CPP) 4) Set price of water in max block (above 100 kl/month) to at least R15/kl 5) Introduce informative billing 1) Measure water volume that is lost 1a) Raw water supply and treatment 1b) Distribution system 1c) End user meter problems 2) Identify and quantify losses 2a) Raw water supply and treatment Leakage 2b) Distribution system management programme (LMP) 2c) End user meter problems 3) Conduct operational and network audit 3a) Raw water supply and treatment 3b) Distribution system 3c) End user meter problems 4) Improve performance: upgrade network, design action plans 5) Sustain performance with good staffing/organisation structures 1) Schools WDM programme Socio-political 2) Public awareness programme programme (SPP) 3) Non-payment issues 4) Encourage users to implement WCP at their own expense 1) Repair on-site (plumbing) leaks Water conservation 2) Reduced toilet flush volume products (WCP) 3) Xeriscaping garden areas (water wise gardening) 4) Other methods to reduce consumption by changing human habits Reuse of waste 1) Identify large water consumers water (RWW) 2) Communicate advantages / incentives of reuse practice to large

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Component Chronological stepwise approach consumers 3) Information gathering on current status of reuse measures 4) Installation of reuse practice 5) Monitor future water consumption

The current water losses for the Klawer distribution system, is more than 29 %. By implementing the abovementioned WC/WDM strategies the municipality can lower the water losses to 15%.

Some specific items of the proposed WDM Strategy are considered to hold significant promise. These items should receive priority and are the backbone of the municipality’s WDM Strategy.

• Meter and record bulk water supply (monthly).

• Improve quality of data regarding consumer use (monthly).

• Initiate a WDM communication campaign to report on what the Municipalities have achieved (Lead by example).

• Immediately implement the CAFES-pricing policy programme for residential use by conducting a detailed price elasticity study, applicable to MM.

• Extend the implementation of the CAFES-pricing policy by a) evaluating the impact of price changes in different Western Cape municipalities and b) implementing a new pricing / tariff structure where the first block is free and the last block is charged at a rate which severely discourages use above 100 kl/month.

• Investigate water saving at sports grounds by means of purified sewerage water irrigation.

• Implement a schools WDM programme.

• Implement water saving by individual large water users through reuse of wastewater.

• Monitor progress of the WDM process.

It is also important for the municipality to continue with the reading of all their bulk water meters. The bulk meters and meter chambers also need to be properly maintained and the meters need to be protected from vandalism.

The Long-Term WC and WDM Strategy for Cederberg Municipality, with which DWA supported them during 2011, can also be implemented by the Matzikama Municipality. This WC and WDM strategy is summarised in the Matzikama Municipality WSDP for the 2012/2013 financial year.

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The Matzikama Municipality is committed to get an approved WC and WDM strategy in place and to implement the strategy. The municipality further commit to allow in its budget for the implementation of the WC/WDM strategy.

5.5 BULK DISTRIBUTION

The Matzikama Municpality already has a Water Demand Management Strategy in place and is already implementing various WC/WDM initiatives. The municipality is committed to adopt a formal WC/WDM strategy and to budget for full implementation of the strategy.

The Matzikama Municipality is already implementing various WC/WDM initiatives. The next option for provision of bulk water supply is additional supply from the Olifants River Government Water Scheme. Since the design demand to be supplied by the proposed bulk water project is still within the permitted allocation for another 7 to 8 years from this resource, this option is deemed to be the most appropriate

The existing bulk water infrastructure which extracts water from the Olifants River Government Water Scheme needs to be upgraded in order accommodate the future demand. Since the existing bulk water infrastructure is already in place, upgrading the infrastructure on the existing reservoir sites and servitudes is the optimal choice for bulk distribution for the project.

Therefore existing pump stations will be upgraded, existing pipeline routes and existing reservoir sites will be utilised as far as possible. This will result in capital cost savings where existing infrastructure can only be expanded as necessary.

5.6 TECHNOLOGY

Technology selected for the preferred option is widely accepted in the industry and implemented on other projects in the Mazikama municipal area and other municipal areas around the country.

For the reservoir, a reinforced concrete structure is proposed. This will be a further phase with regards to storage capacity to the existing reinforced concrete reservoirs in Klawer.

For the WTW and pump stations, no new technology or materials is proposed, since work on these components entails upgrade and refurbishment of the existing infrastructure only.

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Please refer to the Technical Investigation Report included in Appendix A for more details on the materials and technology proposed for the proposed bulk water infrastructure project.

6. INSTITUTIONAL CRITERIA

6.1 OWNERSHIP

The new proposed bulk water infrastructure will be owned by the Matzikama Municipality, in its capacity as the Water Services Authority (WSA) and Water Services Provider (WSP).

6.2 CAPACITY OF INSTITUTION TO IMPLEMENT

The implementation institution will be the Matzikama Municipality. According to the WSDP, the municipality have the necessary capacity to implement the project successfully. The table below shows resources available to perform infrastructure development:

Sources available to perform Infrastructure Development functions Yes / No / NA Infrastructure Development Policy Adequate Person- Council Adequate (Projects) in Budget Gazettted for nel Approved for Basic Place Higher Mechanisms to undertake Yes Yes Yes N/A Yes Yes Yes project feasibility studies Criteria for prioritising Yes Yes Yes N/A Yes Yes Yes projects Mechanisms to assess and approve project business Yes Yes Yes N/A Yes Yes Yes plans Mechanisms for selecting, contracting, managing and Yes Yes Yes N/A Yes Yes Yes monitoring implementing agents Mechanisms to monitor Yes Yes Yes N/A Yes Yes Yes project implementation

Obtaining and securing counter funding to finance the implementation of the proposed bulk water infrastructure project is the biggest risk for the success of the project, but the municipality endeavour to explore all possible sources with regard to counter funding required for the proposed project.

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The Matzikama Municipality has a successfully implemented capital projects over the last few years, including MIG projects. The municipality has also shown significant improvement on its Blue Drop performance, improving from an average Blue Drop score of 32.98% in 2011 to 70.29% in 2012, proving it has the capacity to successfully implement projects. The Matzikama Municipality was acknowledged by DWA as the most improved in the Western Cape with regard to blue drop score.

6.3 AGREEMENTS ON INFRASTRUCTURE OWNERSHIP

All components of the proposed bulk water infrastructure project will benefit the Matzikama Municipality only.

6.4 AGREEMENT ON IMPLEMENTATION RESPONSIBILITY

All components of the proposed bulk water infrastructure project will benefit the Matzikama Municipality only. This Matzikama Municipality is also the implementing agent.

6.5 PROOF OF IMPLEMENTATION CAPACITY

The table below shows a summary of the municipality’s performance against budgets for the last three financial years:

Revenue Operating expenditure Financial Budget Actual Diff. Budget Actual Diff. Year % % R’000 R’000 R’000 R’000 R’000 R’000 2007/08 84 590 114 672 30 082 35.6 88 801 109 653 (20 852) (23.5) 2008/09 115 793 159 195 43 402 37.5 121 559 124 993 (3 434) (2.8) 2009/10 126 156 149 164 23 008 18.2 133 879 134 129 (250) (0.2) 2010/11 184 383 169 110 15 273 (8.2) 150 056 157 809 (7 753) (5.2)

The municipality received R169,110 million revenue for the last financial year of which R157,809 million was utilized for operating expenditure. Salaries and Councillor allowances were 33,32% of the operating expenditure for the year under review and the percentage is well within the national norm of between 35-40%.

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6.6 HISTORY OF IMPLEMENTATION CAPACITY

A Water Master Plan was drafted for the municipality in 2005. The recommended projects, from the Master Plan, are incorporated into the WSDP. Realistic capital investment in infrastructure projects is determined by budget availability. As a result, the municipality prioritise projects through the IDP and annual budget planning process. As mentioned in Section 6.5, the municipality has successfully implemented the projects budget for the past three years.

6.7 OPERATING RESPONSIBILITY

The Matzikama Municipality will be responsible to operate and maintain the proposed bulk water infrastructure. The municipality will make provision in the annual budget for operation and maintenance of the proposed bulk water infrastructure.

The municipality is further committed to ensure that qualified process controllers be put in place at the upgraded WTW. The municipality will also ensure that new process controllers will receive training for at least 6 months.

6.8 PROOF OF ADEQUATE NUMBERS AND SKILLS LEVELS

In the Matzikama Municipality the water services are operated and maintained by the Technical Services Department. Please refer to the organogram of the Matzikama Municipality included in Appendix E.

The municipality has a Work Place Skills Plan in place and training is provided to ensure the required skills are developed and maintained.

The Klawer WTW works is classified as a Class D water treatment works. For a Class D works the following class and number of personnel is required against personnel currently employed at the Klawer WTW:

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Requirements WTW Classification according to Currently Employed Classification

Gary D Ruiter (Class 0) Class II - Operator lass Riaan Tieties (Class 0) Klawer D

Class V - Supervision K Titus (Not Classified)

From the table above it can be noted that all the current personnel at the Klawer WTW do not have the classification required. The Matzikama Municipality is committed to put the required number and classification of personnel in place at the Klawer WTW.

6.9 HISTORY ON WATER SERVICES INTERRUPTIONS

A comprehensive Customer Services and Complaints system is in place and the municipality has maintained a high and a very consistent level of service to its urban water consumers. All water and sanitation related complaints are logged through the system in order to ensure quick response to complaints. The Name of the person, Address, Town, Contact telephone, Complaint, Time Received, Responsible Person and Date is recorded. The table below gives a summary of the incidents registered on the system during the last three financial years.

Complaint 2010/2011 2009/2010 2008/2009

Pumping of tanks 417 952 1 359 Pipe Breaks 42 50 62 Overflow at Sewer Manhole 0 0 2 Sewer Blockage 192 251 334 Stop Valve not Working 17 17 28 Stop Valve Leak 12 32 34 Restricting Flow 76 138 56 Water Meter not Working 24 22 30 Water Meter Leak 87 91 116 Connect Water 16 17 20 No Water 16 17 14 Water Meter Installed 0 2 1 Other 103 75 80 New Water Connection 1 10 12 New Sewer Connection 1 0 1

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Complaint 2010/2011 2009/2010 2008/2009

No Pressure 17 17 7 Test Water Meter 4 7 8 Replace Water Meter 8 9 1 Total 1 033 1 707 2 165

After hour emergency requests are being dealt with by the control room on a twenty four hour basis.

The table below gives an overview of the number of pipe bursts and sewer blockages, as recorded in the Municipality’s Monthly Report, for the various towns.

Town Pipe Bursts Sewer Blockages

0 27 Doringbaai 18 36 /Papendorp 29 52 Klawer 7 27 Koekenaap 32 104 Lutzville 1 19 Lutzville-Wes 2 22 Strandfontein 16 34 Vanrhynsdorp 29 199 Vredendal 134 520 Total

The municipality is committed to respond within 24 hours to all queries and to repair all leaks within 48 hours after being reported.

6.10 COMMITMENT BY INSTITUTIONAL LEADERSHIP

Please refer to Appendix F for a letter from the Municipal Manager agreeing to and supporting this RBIG application.

6.11 COOPERATION AGREEMENT BETWEEN KEY STAKEHOLDERS

The Matzikama Municipality will be the implementing agent, and will be operating and maintaining the proposed bulk water infrastructure.

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6.12 APPROVAL OF INSTITUTIONAL ARRANGEMENTS

The Matzikama Municipality will be the owner and will be responsible for operation and maintenance of the new bulk water infrastructure.

6.13 COST RECOVERY SYSTEM

The Matzikama Municipality has the following policies and by-laws in place to assist with cost recovery:

• Credit Control and Debt Collection By-law

• Tariff By-law

The table below indicate the level of payment of municipal levies for the 2010/2011financial year:

Month Levies Payments Percentage

July 2010 R7 011 173 R6 865 901 98% August 2010 R9 533 820 R5 555 949 58% September 2010 R7 063 955 R7 538 439 107% October 2010 R9 533 820 R7 538 439 79% November 2010 R6 882 817 R6 398 067 93% December 2010 R6 630 421 R11 796 815 178% January 2011 R6 743 484 R6 173 508 92% February 2011 R6 939 811 R6 921 891 100% March 2011 R7 766 681 R6 944 853 89% April 2011 R7 942 877 R8 063 846 102% May 2011 R7 756 618 R7 316 174 94% June 2011 R6 921 657 R6 786 038 98% R90 727 134 R 87 899 920 97% Total

From the table above it can be noted that the level of payment for municipal levies are relatively high. The municipality is committed to continue implementing its Credit Control and Debt Collection By-Law to sustain this level of payment.

The municipality is further committed to put new Water Services By-Laws in place, specifically with regards to monitoring of industrial effluent. Industrial effluent will be monitored with regards to volume and concentration and industries will be charged accordingly.

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6.14 WATER CONSERVATION AND DEMAND MANAGEMENT PERFORMANCE BY INSTITUTION

As identified in the WSDP, Matzikama Municipality’s initial focus should be to reduce the water losses and inefficient water use. The percentage water losses is one key performance indicator which the municipality can use to measure how well the system is managed. Matzikama Municipality should work towards reducing their water losses for the Klawer distribution system from more than 29% to not more than 15%.

Matzikama Municipality improved its meter reading data drastically over the last two years in order to monitor the percentage of water losses.

The Municipality distributes public notifications and high on the list of priorities in these communications, mostly through newsletters, is how to conserve water and reduce wastage.

Standby teams are also available after hours and over weekends, in addition to the planned and scheduled Operation and Maintenance (O&M) activities, in order to allow for unscheduled responses to service breakdowns due to malfunctioning equipment, vandalism, emergency situations, etc.

The main WDM interventions implemented by the municipality over the last few years are as follows:

• Water Master Plans were drafted for all the towns during 2005.

• Customer Services and Complaints System is implemented by the municipality (burst pipes, etc.). Standby teams are also available after hours and over weekends for immediate repairs and burst pipes.

• Strict municipal services standards for the installation of new water reticulation networks for own and private developments.

• Reticulation material and quality standards checks.

• Meter and record all bulk water supply to the various distribution systems and improve the quality of data on the monthly consumer usage in order to carry out more detailed water balances for the various systems.

• Re-use of treated effluent from the Vredendal and Vanrhynsdorp WWTW for irrigation purposes.

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• Installation of prepaid water meters.

A WDM Strategy was also drafted for the municipality in December 2007 by CES, with funding support from DWA. The purpose of the strategy was to further conserve and protect available resources and to ensure the effective utilisation of the available water resources.

The municipality is committed to continue with the reading of all their bulk water meters. The bulk meters and meter chambers will also be to be properly maintained and the meters will be protected from vandalism.

The Matzikama Municipality is committed to get an approved WC and WDM strategy in place and to implement the strategy. The municipality further commit to allow in its budget for the implementation of the WC/WDM strategy.

6.15 RESPONSIBILITY AND ACCOUNTABILITY

The Matzikama Municipality represented by the Mayor and Municipal Manager take responsibility and accountability for the proposed bulk water infrastructure project, from inception to implementation including operation and maintenance. Please refer to letter from the Municipal Manager in Appendix F.

Furthermore, the Technical Services Department will be directly responsible for implementation of the proposed bulk water infrastructure project as well as operation and maintenance of the proposed infrastructure. Please refer to the Organogram of the municipality included in Appendix E indicating the responsible individuals within the municipality.

7. FINANCIAL CRITERIA

7.1 AVAILABLE FUNDING

The funding required for implementation of the proposed bulk water infrastructure project will come mainly from two sources, namely RBIG funding and funding arranged by the Matzikama Municipality. RBIG funding is available for the social component only. The balance of implementation funding required is to be arranged by the Matzikama Municipality. The Matzikama Municipality has identified the following funding sources for water and sanitation services in its three year capital budget:

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Capital Funding Source 2011/2012 2012/2013 2013/2014 Own Funding R 1 200 000 R0 R0 External Loans R 4 500 000 R0 R0 Other Contributions R 9 422 571 R 8 529 441 R 8 990 967 Total R 15 122 571 R 8 529 441 R 8 990 967

As determined in the Technical Investigation Report the social component for the proposed bulk water infrastructure project is 68.8%.

7.2 FUNDING CONDITIONS

Currently no funding conditions are in place. The Matzikama Municipality is committed to provide the required co-funding over the next four financial years.

7.3 FINANCIAL ANALYSIS OF PROJECTED CASH FLOWS

A capital cost of R25 669 836.00 (incl. P&G, Fees and VAT) is estimated for the implementation phase.

The projected cash-flow for the next four financial years and split between RBIG funding and Matzikama Municipality funds are summarised in the table below:

Funding 2012 / 2013 2013 / 2014 2014 / 2015 2015 / 2016 Total Source April - March April – March April – March April – March Amount RBIG Funding R 0 R 6 958 191 R 4 522 396 R 4 011 384 R 15 491 971 Matzikama Mun R 476 000 R 2 679 459 R 2 050 854 R 1 819 116 R 7 025 429 TOTAL PROJECT R 476 000 R 9 637 650 R 6 573 250 R 5 830 500 R 22 517 400 COST (EXCL. VAT) TOTAL PROJECT R 542 640 R 10 986 921 R 7 493 505 R 6 646 770 R 25 669 836 COST (INCL. VAT)

From the table above and as mentioned in Section 7.2 the total project cost will be funded jointly over the next four financial years by RBIG Funding and the municipality’s own funding arrangements.

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The municipality endeavour to explore all possible sources with regard to counter funding required for the proposed project.

The new bulk water infrastructure will be operated and maintained under the municipality’s operating budget. An annual operation and maintenance cost of R233 800.00 is estimated for the proposed infrastructure. Based on the current annual water demand of 338 841 kl/a, the unit cost of operation and maintenance is 69 c/kl. The municipality will recover the additional cost for operation and maintenance by adjusting its tariff structure as part of the new budget.

7.4 AFFORDABILITY

The annual estimated operation and maintenance cost associated with the proposed bulk water infrastructure project is calculated in the Technical Investigation Report (Please refer to Appendix A). The estimated unit cost of water associated with the proposed bulk water infrastructure project is 69 c/kl.

From the table included in section 3.4 it can be noted that the typical water and sanitation bill is still less than 10% of the household monthly income for consumers in Klawer. The additional 69 c/kl required for operation and maintenance purposes is therefore regarded reasonable and affordable.

The Matzikama Municipality undertake to address the changes in its water tariff structure in the next budget year in order to recover the additional 69 c/kl to cover the additional operation and maintenance costs. The municipality endeavour to increase the number of blocks in the tariff structure and will thereby:

• Recover additional costs for operation and maintenance costs, especially through the higher usage blocks.

• Promote the efficient use of water and therefore effectively implementing Water Demand Management.

7.5 PROPOSED WATER TARIFFS

As indicated in section 6.13 it can be noted that the level of payment for municipal levies is relatively high at 97% The municipality is committed to continue implementing its Credit Control and Debt Collection By-Law to sustain this level of payment.

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The Matzikama Municipality will address the changes in the tariff structure as part of the 2012/2013 budget to recover the additional 69 c/kl required for operation and maintenance of the new bulk water infrastructure.

7.6 FINANCIAL VIABILITY

Addressing the housing backlog in Klawer will be restricted if the proposed bulk water project is not implemented. It was shown in the preceding sections of this report that the project capital costs can be successfully sourced from both RBIG funding and the municipality’s own funds. Operation and maintenance can be accommodated by adjusting the tariff structure. The unit cost of water associated with this project is affordable and regarded as reasonable considering the associated benefits.

Considering the enabling environment that is created for addressing the housing backlog and economic growth, the project is considered financially viable.

7.7 FINANCIAL STATUS AND CREDIT WORTHINESS

The municipality received R169,110 million revenue for the last financial year of which R157,809 million was utilized for operating expenditure. Salaries and Councillor allowances were 33,32% of the operating expenditure for the year under review and the percentage is well within the national norm of between 35-40%. Bulk purchases of water and electricity and expenditure with regards to salaries and allowances makes up most of the total operating expenditure of the municipality. Grant and subsidies received, property tax and service charges, account for most of the revenue for the year under review.

Of the total operating revenue of R169,110 million, a total of R68,182 million was received from grants and subsidies. The municipality is more reliant on grants to finance expenditure than other municipalities with the same nature, due to the limited revenue raising capacity.

The table below indicates the municpality’s liquidity ratios for the last four financial years:

Financial Year Net current assets (R’000) Net current liabilities (R’000) Ratio 2007/08 25 419 19 615 1.3:1 2008/09 37 921 26 361 1.4:1 2009/10 38 994 28 389 1.4:1 2010/11 37 696 42 237 0.9:1

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The ratio is currently below the national norm of 1.5:1. The municipality is committed to develop and implement more vigorous revenue raising initiatives, especially with regard to outstanding debtors to improve cash flow generation.

8. LEGAL CRITERIA

8.1 WATER USE LICENSE

The current permitted allocation from the LORWUA water scheme for Klawer is sufficient for another 7 to 8 years, if WC/WDM initiatives are successfully implemented. Therefore it is not required to apply for an increased allocation at this stage.

8.2 ENVIRONMENTAL AUTHORISATION

The environmental impact assessment (EIA) has commenced and is still in progress.

An application for Environmental Authorisation was submitted to the provincial Department of Environmental Affairs & Development Planning (DEA&DP). The DEA&DP acknowledged receipt of the application. The initial registration and commenting period for Interested and Affected Parties (I&AP) was completed. The draft Basic Assessment Report was compiled and was put forward for a 40 day commenting period to all registered I&APs.

It is expected that the Environmental Authorisation will be obtained during October 2012. It is not anticipated that any problems will be experienced in obtaining the environmental authorisation and therefore the risks for approving the funding before the EIA is completed is considered very low.

8.3 LAND AND PROPERTY RIGHTS

Land and property rights issues will be addressed as part of the implementation phase. The majority of the proposed bulk water infrastructure is expected to be constructed in existing servitudes.

No problems are anticipated in addressing land and property rights issues.

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9. SUSTAINABILITY CRITERIA

9.1 FINANCIAL VIABILITY

The liquidity ratio of the Matzikama Municipality is currently below the national norm of 1.5:1. Due to limited revenue raising capacity, the municipality rely heavily on grants and subsidies. However the municipality is committed to develop and implement more vigorous revenue raising initiatives, especially with regard to outstanding debtors to improve cash flow generation. The Matzikama Municipality endeavour to explore all possible funding sources to provide the counter funding required for implementation of the proposed bulk water infrastructure project.

Considering the enabling environment that is created for addressing the housing backlog and economic growth, the project is considered financially viable.

9.2 OPERATING AND MANAGEMENT CAPACITY

The implementation institution will be the Matzikama Municipality. The municipality have the necessary capacity to implement the project successfully

The Matzikama Municipality represented by the Mayor and Municipal Manager take responsibility and accountability for the proposed bulk water infrastructure project, from inception to implementation including operation and maintenance. Furthermore, the Technical Services Department will be directly responsible for implementation of the proposed bulk water infrastructure project as well as operation and maintenance of the proposed infrastructure.

Obtaining and securing counter funding to finance the implementation of the proposed bulk water infrastructure project is probably the biggest risk for the success of the project, but the municipality endeavour to explore all possible sources with regard to counter funding required for the proposed project.

The Matzikama Municipality has a successfully implemented capital projects over the last few years, including MIG projects. The municipality has also shown significant improvement on its Blue Drop performance, proving it has the capacity to successfully implement projects and improve operating performance.

The municipality is further committed to ensure that qualified process controllers be put in place at the upgraded WTW. The municipality will also ensure that new process controllers will receive training for

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MATZIKAMA MUNICIPALITY IMPLEMENTATION READY STUDY RBIG REPORT PHASE 3: KLAWER BULK WATER INFRASTRUCTURE at least 6 months. The Matzikama Municipality is aware of the fact that, as with most municipalities, there is a shortage of labour and appropriate skill levels. However, the municipality, remains committed to implement its Work Place Skills Plan to provide training to ensure that the required skills are developed and maintained

9.3 ENVIRONMENTAL AND SOCIAL ACCEPTABILITY AND IMPACT

As mentioned in Section 8.2, it is expected that the Environmental Authorisation will be obtained during October 2012. It is not anticipated that any problems will be experienced in obtaining the environmental authorisation.

The project is also identified in the WSDP, which is a sector plan of the IDP. The IDP undergoes a public participation process whereby the public is given the opportunity to comment on the IDP. No objections to the proposed bulk water infrastructure project were received.

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Appendix A – Technical Investigation Report

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MATZIKAMA MUNICIPALITY

TECHNICAL INVESTIGATION

REPORT RBIG Report Phase 2: Klawer Bulk Water Infrastructure

262020KD0

MAY 2012

COMPILED FOR: COMPILED BY:

Municipal Manager WorleyParsons RSA (Pty) Ltd Matzikama Municipality Contact person: Mr HJ Mulder Private Bag 98 31 Allen Drive, Loevenstein 7530 Vredendal PO Box 398, Bellville 7535 8160 South Africa Telephone: +27 (0)21 912 3000 Telephone: +27 (0)27 201 3300 Facsimile: +27 (0)21 912 3222 Facsimile: +27 (0)27 201 2811 email: [email protected] ABN 61 001 279 812

© Copyright 2012 WorleyParsons

Incorporating KV3 ENGINEERS

MATZIKAMA MUNICIPALITY

Disclaimer

This report has been prepared on behalf of and for the exclusive use of MATZIKAMA MUNICIPALITY, and is subject to and issued in accordance with the agreement between MATZIKAMA MUNICIPALITY and WorleyParsons RSA. WorleyParsons RSA accepts no liability or responsibility whatsoever for it in respect of any use of or reliance upon this report by any third party.

Copying this report without the permission of MATZIKAMA MUNICIPALITY and WorleyParsons RSA is not permitted.

PROJECT 262020KD0 - TECHNICAL INVESTIGATION REPORT : RBIG REPORT PHASE 2: KLAWER BULK WATER INFRASTRUCTURE WORLEY- CLIENT REV DESCRIPTION ORIG REVIEW PARSONS DATE DATE APPROVAL APPROVAL

A Issued for internal review HJ Mulder JJ Botha JCF Prins 2012-06-07 N/A

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MATZIKAMA MUNICIPALITY TECHNICAL INVESTIGATION REPORT RBIG REPORT PHASE 2: KLAWER BULK WATER INFRASTRUCTURE

CONTENTS

1. INTRODUCTION ...... 1 1.1 BACKGROUND ...... 1 1.2 PROJECT LOCATION ...... 1 2. WATER DEMAND ANALYSIS ...... 1 2.1 DEMOGRAPHICS ...... 2 2.2 POPULATION ...... 2 2.3 WATER DEMAND ...... 4 3. WATER CONSERVATION AND WATER DEMAND MANAGEMENT ...... 5 4. WATER QUALITY ...... 7 5. EXISTING INFRASTRUCTURE ...... 9 6. CAPACITY OF EXISTING BULK WATER INFRASTRUCTURE ...... 11 7. OPTION ANALYSIS...... 14 8. DESIGN CRITERIA ...... 15 9. PROPOSED BULK WATER INFRASTRUCTURE ...... 18 10. PROJECT IMPLEMENTATION PLAN ...... 19 10.1 COST ESTIMATE ...... 20 10.2 PRELIMINARY IMPLEMENTATION SCHEDULE ...... 20 11. PRELIMINARY O&M AND ASSET MANAGEMENT PLANS ...... 21

APPENDIX A – FUTURE WATER DEMAND PROJECTION: KLAWER APPENDIX B – TABLE 1: PROJECTED POPULATION FIGURES FOR KLAWER APPENDIX C – TABLE 2: KLAWER ESTIMATED WATER DEMAND APPENDIX D – LAYOUTS APPENDIX E – TECHNICAL REPORT FOR THE KLAWER WATER TREATMENT PLANT APPENDIX F – COST ESTIMATES APPENDIX G – PRELIMINARY IMPLEMENTATION SCHEDULE AND PROJECTED CASH- FLOW

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1. INTRODUCTION

1.1 BACKGROUND

WorleyParsons RSA was appointed by the Matzikama Municipality to investigate and provide technical detail of an additional bulk water scheme in Klawer to cater for long term growth in Klawer and a proposed new low income housing development that will comprise a total of 650 erven.

The proposed project is hereinafter referred to “Klawer Bulk Water Infrastructure”.

The purpose of this report is therefore to determine the water demand resulting from the above-mentioned proposed development and to identify and report on the feasibility of the various options to meet the future bulk water demand.

After the most feasible option has been selected, cost estimates for the proposed bulk water infrastructure and a preliminary implementation schedule are provided as part of this report.

1.2 PROJECT LOCATION

Klawer is situated in the heart of Namaqualand approximately 240 km north of Cape Town and 20 km south-east of Vredendal along the N7 national highway.

Klawer has a relatively flat topography and is situated on the eastern banks of the Olifants River which is the main water source to the area.

The town mainly serves then needs of surrounding farming areas and consist of the higher income area in the central part of town, a lower income area to the north and local businesses.

The area has a Karoo type plant life and climate with very cold winters, low annual rainfall and extremely hot conditions during summer months.

2. WATER DEMAND ANALYSIS

The demographic and associated water demand figures for Klawer used in this study are based on the Matzikama Municipality: Water Services Development Plan (WSDP) 2012/2013. Population figures in the WSDP are based on Census 2001 data. Please refer to Appendix A for the Future Water Demand Projection for Klawer as included in the WSDP.

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2.1 DEMOGRAPHICS

Matzikama Municipality falls within the Olifants/Doorn Water Management Area (WMA). The major river in the WMA is the Olifants River, of which the Doring River and the Sout River are the main tributaries. The life-giving arterial, namely the Olifants River, with its associated canal systems supports a flourishing agricultural sector.

Vredendal is the primary service centre for the Matzikama Municipality and is by far the largest town in the area.

Vanrhynsdorp along with Klawer and Lutzville could be regarded as secondary towns with established business districts.

The area is dependent on the following economic activities:

• Agriculture

• Processing of agricultural products

• Mining

• Fishing

• Tourism

The key-human development issues facing the municipality include poverty and unemployment.

2.2 POPULATION

Please refer to Table 1 in Appendix B for the projected population figures for Klawer.

Based on Census 2001 data, the total population in 2001 of Klawer was 4 472 of which 3 389 estimated to have been lower income and 1 083 is estimated to have been higher income.

For the purpose of this report, the estimated population growth rate for the higher income group is taken as 1.0 % per annum and for the lower income group, the estimated population growth rate is taken as 2.5 % per annum.

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Additional to the above-mentioned population growth, a housing scheme is planned for Klawer. The housing scheme consists of 650 erven. It is assumed that 50 % of the eventual beneficiaries of the housing scheme are already living in Klawer in informal housing and as backyard dwellers. For the purpose of this report it is assumed that the new housing development can accommodate 6 persons per erf.

The total projected population of Klawer for 2037 is estimated at 10 501 which relates to an average annual population growth rate for Klawer from 2001 to 2037 of 2.4 %. This aligns with the estimated average annual population growth rates included in the WSDP, which is 2.87 % from 2001 to 2010 and 1.82 % from 2010 onwards.

The projected population of Klawer up to 2037 is summarised below:

% growth Year 2001 2012 2017* 2022 2027 2032 2037 p.a.

Higher income 1 083 1 208 1 270 1 335 1 403 1 475 1 550 1.0 area

Lower income 3 389 4 448 3 083 3 488 3 946 4 465 5 051 2.5 area

Housing Scheme - - 3 900 3 900 3 900 3 900 3 900 N/A (650 erven)

TOTAL 4 472 5 656 8 253 8 723 9 249 9 840 10 501 ±2.4

* Allow for half the beneficiaries of proposed housing scheme (1 500 erven) to have been living in Klawer at time of occupation

This project comprises new bulk water infrastructure to serve the future needs of Klawer and to accommodate the proposed low income housing scheme of 650 erven. An eventual total of ±10 501 people will benefit from this project.

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2.3 WATER DEMAND

Based on the population figures, the existing and projected annual average daily demand (AADD) for Klawer is calculated in Table 2 (Appendix C).

The projected water demand of Klawer is summarised in the table below:

Water demand 15 Year design period 25 Year design period (kℓ /d) (Year 2027) (Year 2037) AADD 1 451 1 680 PMD 2 118 2 453 PDD 2 648 3 066

The projected water demand for Klawer’s Areas 1 and 2 High and Low Water Zone and Area 3 High Zone is summarised in the table below:

Water demand 15 Year design period 25 Year design period (kℓ /d) (Year 2027) (Year 2037) AADD 1 088 1 279 PMD 1 588 1 867 PDD 1 986 2 334

The projected water demand for Klawer’s Areas 1 and 2 High Zone and Area 3 High Zone is summarised in the table below:

Water demand 15 Year design period 25 Year design period (kℓ /d) (Year 2027) (Year 2037) AADD 834 954 PMD 1 218 1 393 PDD 1 522 1 741

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3. WATER CONSERVATION AND WATER DEMAND MANAGEMENT

Matzikama Municipality improved its meter reading data drastically over the last two years in order to monitor the percentage of water losses.

The Municipality distributes public notifications and high on the list of priorities in these communications, mostly through newsletters, is how to conserve water and reduce wastage.

Standby teams are also available after hours and over weekends, in addition to the planned and scheduled Operation and Maintenance (O&M) activities, in order to allow for unscheduled responses to service breakdowns due to malfunctioning equipment, vandalism, emergency situations, etc.

The main WDM interventions implemented by the municipality over the last few years are as follows:

• Water Master Plans were drafted for all the towns during 2005.

• Customer Services and Complaints System is implemented by the municipality (burst pipes, etc.). Standby teams are also available after hours and over weekends for immediate repairs and burst pipes.

• Strict municipal services standards for the installation of new water reticulation networks for own and private developments.

• Reticulation material and quality standards checks.

• Meter and record all bulk water supply to the various distribution systems and improve the quality of data on the monthly consumer usage in order to carry out more detailed water balances for the various systems.

• Re-use of treated effluent from the Vredendal and Vanrhynsdorp WWTW for irrigation purposes.

• Installation of prepaid water meters.

A WDM Strategy was also drafted for the municipality in December 2007 by CES, with funding support from DWA. The purpose of the strategy was to further conserve and protect available resources and to ensure the effective utilisation of the available water resources.

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The following implementation phases of the WDM strategy are recommended:

Component Chronological stepwise approach 1) Clean billing data, update SWIFT, verify/address metering and non- payment CAFES cost and 2) Introduce lBR structure to all residential consumers, but limit price change pricing strategy 3) Set IBR structure = 6 blocks, mm/max steps for 6 kl/month/100 kl/month (CPP) 4) Set price of water in max block (above 100 kl/month) to at least R15/kl 5) Introduce informative billing 1) Measure water volume that is lost 1a) Raw water supply and treatment 1b) Distribution system 1c) End user meter problems 2) Identify and quantify losses 2a) Raw water supply and treatment Leakage 2b) Distribution system management programme (LMP) 2c) End user meter problems 3) Conduct operational and network audit 3a) Raw water supply and treatment 3b) Distribution system 3c) End user meter problems 4) Improve performance: upgrade network, design action plans 5) Sustain performance with good staffing/organisation structures 1) Schools WDM programme Socio-political 2) Public awareness programme programme (SPP) 3) Non-payment issues 4) Encourage users to implement WCP at their own expense 1) Repair on-site (plumbing) leaks Water conservation 2) Reduced toilet flush volume products (WCP) 3) Xeriscaping garden areas (water wise gardening) 4) Other methods to reduce consumption by changing human habits 1) Identify large water consumers 2) Communicate advantages / incentives of reuse practice to large Reuse of waste consumers water (RWW) 3) Information gathering on current status of reuse measures 4) Installation of reuse practice 5) Monitor future water consumption

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In Klawer, the volume of raw water extracted and treated water is metered. Readings of the treated water indicate a much higher volume than that of the raw water, which subsequently results in a negative value for water losses. For this reason, the treated water readings are ignored in calculation of the water losses. The water losses calculated based on the raw water readings and water sales data gives water losses of just over 29%.

By implementing the abovementioned WC/WDM strategies the municipality can lower the water losses to 15 %. For the purpose of this report the future target water losses percentage is used to determine the size of required infrastructure. The size of required infrastructure is therefore optimised considering all WC/WDM efforts are maximised by the municipality to reduce water losses to acceptable operating norms.

4. WATER QUALITY

The Matzikama Municipality has a water quality monitoring programme in place and includes the following for the Klawer:

OPERATIONAL SAMPLING Monitoring Intervals and Parameters Raw water pH and turbidity, after filtration pH, treated water pH, turbidity and Sampling : chlorine Intervals : Daily (Morning and Afternoon) COMPLIANCE SAMPLING Distribution system Monitoring intervals Klawer : KL1, KL2 Monthly

The monitoring sampling programme is at the minimum required level to ensure sustained operation and safe-drinking water quality.

Matzikama Municipality makes use of AL Abbott and Associates to conduct the drinking water sampling and analysis (Chemical). Samples are taken at various locations in each of the distribution systems and analysed at the laboratory to determine compliance. The water quality results are loaded on DWA’s BDS via the internet. Once entered the data is automatically compared to SANS 241. This real-time system allows for immediate intervention to rectify any problems. Bacteriological compliance is done by the National Health Laboratory Services in Green Point.

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Treated water compliance results from the Klawer WTW are shown in the table below. The results for the period January 2011 to June 2011 are compared with the requirements of SANS 241-2011.

Klawer Compliance Calculations

SANS 241- 2011 Standard Parameter Unit Risk Limits (SANS 241-

2011 Class I) Average Complying Complying Performance Performance Number of Samples Samples of Number % Compliance Achieved % Compliance Total Number of Samples of Total Number pH (at 25°C) pH Operational >5.0 - < 9.7 12 12.00 100.0% 7.20

Conductivity mS/m Aesthetic < 170 12 12 100.0% 43.3

Operational < 1 12 8 66.7% 0.91 Turbidity NTU Aesthetic < 5 12 12 100.0% 0.91

Colour (as Pt) mg/L Pt-Co Aesthetic < 15 12 12 100.0% 4

Total Alkalinity (as - 31.9 CaCO3) Total Hardness (as - 49.6 CaCO3) Calcium Hardness (as - 23.7 CaCO3) Aesthetic / Calcium (as Ca) mg/L < 150 12 12 100.0% 9.5 Operation Mangnesium Hardness - 26.0 (as CaCO3) Aesthetic / Magnesium (as Mg) mg/L < 70 12 12 100.0% 6.3 Health Sodium (as Na) mg/L Aesthetic < 200 12 12 100.0% 23.9

Operational / Potassium (as K) mg/L < 50 12 12 100.0% 0.73 Health Zinc (as Zn) mg/L Aesthetic < 5 12 12 100.0% 0.02

Chloride (as Cl) mg/L Aesthetic < 300 12 12 100.0% 53.1

Fluoride (as F) mg/L Chronic Health < 1.5 12 12 100.0% 0.1

Acute Health-1 < 500 12 12 100.0% 9.1 Sulphate (as SO4) mg/L Aesthetic < 250 12 12 100.0% 9.1

Total Dissolved Solids mg/L Aesthetic < 1 200 12 12 100.0% 363

Ammonia Nitrogen (as mg/L Aesthetic < 1.5 12 12 100.0% 0.15 N) Nitrate & Nitrite Nitrogen mg/L Acute Health-1 < 10 12 12 100.0% 0.16 (as N)

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Klawer Compliance Calculations

SANS 241- 2011 Standard Parameter Unit Risk Limits (SANS 241-

2011 Class I) Average Complying Complying Performance Performance Number of Samples Samples of Number % Compliance Achieved % Compliance Total Number of Samples of Total Number Chronic Health < 2 000 12 12 100.0% 71 Iron (as Fe) ug/L Aesthetic < 300 12 12 100.0% 71

Chronic Health < 500 12 12 100.0% 40 Manganese (as Mn) ug/L Aesthetic < 100 12 12 100.0% 40

Aluminium (as Al) ug/L Operational < 300 12 12 100.0% 41

Total Coliform Count cfu/100ml Operational < 10 15 11 73.3% 24

Escherichia Coli Type 1 cfu/100ml Acute Health-1 < 0 15 15 100.0% 0

Acute Health-1 Chemical 39 39 100.0%

Chronic Health 36 36 100.0%

Aesthetic 156 156 100.0%

Risk Assessment Defined Health (Acute or Chronic) 84 84 100.0% Operational Efficiency 75 67.00 89.3%

The current process for monitoring water quality within the distribution systems is adequate and no further investigation is required for this project. The Municipality should implement the recommendations of the Process Audit Report for the Klawer Water Treatment Works to improve overall operation and to ensure water quality standards are maintained.

5. EXISTING INFRASTRUCTURE

The Olifants River Water Scheme is main water source for Klawer. The water scheme consists of a series of canals and is owned by DWA and operated by the Lower Olifants River Water User Associations (LORWUA).

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A schematic layout of the Klawer bulk water distribution system is shown below:

Raw water is extracted from the Olifants River Water Scheme canal, from which water is pumped (WTW Pump Station) to a 2 Ml raw water storage dam. Water is also abstracted from a borehole and pumped to the raw water storage dam.

From the raw water dam, water is pumped (WTW Pump Station) through the water treatment works, where the water is treated by means of four (4) slow sand filters and chlorination. Treated water is pumped (WTW Pump Station) to a 1.5 Ml low lying reservoir which supplies bulk water to Klawer’s Area 3 Low Water Zone. A pump station (Reservoir Pump Station) located next to the 1.5 Mℓ reservoir, supply bulk water to 1.5 Mℓ high lying reservoir, from which water gravitates to Klawer’s Area 3 High Water Zone and to a 530 kℓ reservoir. Water gravitates from the 530 kℓ reservoir to Klawer’s Areas 1 and 2 Low Water Zone and Areas 1 and 2 High Water Zone.

The pump stations and reservoirs are functional at all times.

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6. CAPACITY OF EXISTING BULK WATER INFRASTRUCTURE

Through this investigation it is clearly noted that certain upgrades should be implemented on the existing external water supply system. The shortfall or surplus in capacity of the existing infrastructure to meet the future demand is outlined in this section. Please refer to Appendix D for layouts of the existing bulk water infrastructure.

Water Resource

The permitted abstraction from the LORWUA canal system for Klawer is 450 Mℓ/year. The permitted abstraction from the borehole is 30 Mℓ/year which brings the total allocations for Klawer to 480 Mℓ/year. The projected water demand for a 25 year design period for Klawer is 1 680 kℓ/day x 365 days = 613 200 kℓ/year (approximately 613 Mℓ/year).

Therefore the current allocation from the LORWUA canal system is insufficient for a 25 year design period. From the water demand projection it is concluded that the current allocation is still sufficient for another 7 to 8 years and that an increase in allocation is not required at this stage.

Water Treatment Works Pump Station

The Pump Station at the Water Treatment Works in Klawer contains three pump sets. The first pump set (Canal Pump) extracts raw water from the canal into the raw water dam. The second pump set (Filter Pump) pumps water from the raw water dam to the slow sand filters and the third pump set (Main Pump) pumps treated water to the 1.5 Mℓ low lying reservoir. The capacity required for the abovementioned pump sets is calculated in the table below:

Average Annual Daily Demand (@ 20 Pump Hours/Day) Canal Pump Set Demand Available Surplus 15 year design period 20 ℓ/s 25 ℓ/s 5 ℓ/s (year 2027) Peak Day Demand (@ 20 Pump Hours/Day) Filter Pump Set Demand Available Shortage 15 year design period 37 ℓ/s 37 ℓ/s 0 ℓ/s (year 2027) Peak Day Demand (@ 20 Pump Hours/Day) Main Pump Set Demand Available Shortage 15 year design period 37 ℓ/s 37 ℓ/s 0 ℓ/s (year 2027)

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From the table above it can be noted that the pump station capacity is still sufficient for a 15 year design period.

Raw water Storage

To allow for maintenance and repairs on the LORWUA canal system, an annual two week off period is implemented whereby flow in the canal system is discontinued. For this reason raw water storage is required to provide sufficient raw water supply to the WTW during this period. The existing raw water storage dam has a capacity of 2 Ml.

The raw water storage required for Klawer is calculated in the table below:

14 Days at AADD Raw water Storage Demand Available Shortage 15 year design period 20 Mℓ 2 Mℓ 18 Mℓ (year 2027)

From the table above it can be noted that there is a significant shortage in raw water storage capacity of 18 Mℓ for a 15 year design period.

Water Treatment

Please refer to the Technical Report for the Klawer Water Treatment Plant included in Appendix E.

Raw water is treated at the WTW by means of four (4) slow sand filters and chlorination. The capacity of the WTW is 1 728 kwℓ/d hen the filters are operated at 0.2 m3/m2.h. To accommodate peak flows the capacity is 2 592 kℓ/d when the filters are operated at 0.3 m3/m2.h.

The water treatment capacity required for Klawer is calculated in the table below:

Water Treatment Peak Day Demand (@ 24 hours Operating Capacity) Capacity Demand Available Surplus 10 year design period 2 469 kℓ/d 2 592 kℓ/d 123 kℓ/d (year 2022)

From the table above it can be noted that there is a surplus in water treatment capacity of 123 kℓ/d for a 10 year design period.

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Rising Main from WTW to low lying reservoir

The flow capacity of the existing ∅ 250 mm rising main that supply potable water from the WTW to the 1.5 Mℓ low lying reservoir is 76 l/s at 1.5 m/s flow velocity. The rising main capacity required is calculated in the table below:

Rising Main Peak Day Demand (@ 20 Pump Hours/Day) Capacity Demand Available Surplus 25 year design period 43 l/s 76 l/s 33 l/s (year 2037)

From the table above it can be noted that there is a surplus in rising main capacity of 33 l/s for a 25 year design period.

Reservoir Pump Station

The Reservoir Pump Station supply potable water from the low lying reservoir to the high lying reservoir. This pump station supply the needs of Klawer’s Area 1 & 2 high and low water zone and Area 3 high water zone. The pump station capacity required is calculated in the table below:

Pump Station Peak Day Demand (@ 20 Pump Hours/Day) Capacity Demand Available Shortage

15 year design period l l l (year 2027) 28 /s 28 /s 0 /s

From the table above it can be noted that the pump station capacity is sufficient for a 15 year design period.

Rising Main from low lying reservoir to high lying reservoir

The flow capacity of the existing ∅ 200 mm rising main that supply water to the 1.5 Mℓ high lying reservoir has a capacity of 48 l/s at 1.5 m/s flow velocity. The rising main capacity required is calculated in the table below:

Rising Main Peak Day Demand (@ 20 Pump Hours/Day) Capacity Demand Available Surplus

25 year design period l l l (year 2037) 32 /s 48 /s 16 /s

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From the table above it can be noted that there is a surplus in rising main capacity of 16 ℓ/s for a 25 year design period.

Reservoir Capacity

The existing 1.5 Mℓ high lying reservoir supplies potable water to Klawer’s Area 3 high water zone. As identified in the water master plan, this reservoir will supply water to the Klawer Areas 1 and 2 high water zone and Area 3 high water zone in future. The proposed housing development will be located in the Klawer Areas 1 and 2 high water zone. The reservoir capacity required for these high water zones is calculated in the table below:

Peak Day Demand (24 Hours Storage Capacity) Reservoir Capacity Demand Available Shortage / Surplus 15 year design period 1 522 kℓ 1 500 kℓ 22 kℓ (year 2027)

From the table above it can be noted that there is a shortage in reservoir capacity of 22 kℓ.

Gravity Main

The existing ∅ 160 mm gravity main that supply water from the 1.5 Mℓ high lying reservoir to Klawer’s Area 3 high water zone has a capacity of 32 l/s at 1.8 m/s flow velocity. This gravity main capacity is sufficient to accommodate the proposed housing development that will be located in this water zone.

Another ∅ 160 mm gravity main supplies potable water to the 530 kℓ reservoir and has a capacity of 32 ℓ/s at 1.8 m/s. Therefore the two gravity mains have a combined capacity of 64 ℓ/s to serve the high water zones, which is sufficient capacity for the next 5 to 10 years.

7. OPTION ANALYSIS

As per the All Town Study, to supply sufficient potable water to Klawer, the following options are recommended, in order of priority and implementation sequence:

1. Full implementation of a Water Conservation and Water Demand Management Strategy.

2. Additional supply from Olifants River Government Water Scheme.

3. Re-use of water

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4. Groundwater development.

The Matzikama Municipality is implementing its Water Demand Management Strategy and it is envisaged that the Municipality will achieve the target water losses of 15 % with full implementation of the WDM Strategy for the 25 year design period.

The total permitted abstraction from the LORWUA canal and borehole is 480 Mℓ/year. According to the water demand projection this allocation is still sufficient for another 5 to 10 years after which the option of increasing the allocation from the Olifants River Government Water Scheme should be considered.

Therefore it is proposed to continue supply from the existing water resources and to implement the additional bulk water infrastructure required.

8. DESIGN CRITERIA

This section summarises the criteria accepted for the sizing and design of the respective infrastructure components. The design standards are according to the Guidelines for Human Settlement Planning and Design.

Design Water Usage

The Average Annual Daily Demand (AADD) is based on projected population figures based on Census 2011 data. The projected population figures for the proposed housing development in Klawer were derived based on an assumed occupancy of 6 c/erf.

The design water usage assumed for the purpose of this report for domestic consumers is summarised in the table below:

Area Unit Demand (ℓ / c / d) - Higher Income 200 - Lower Income 130 - Housing Scheme (650 erven) 60

The design water usage for businesses and other is based on data included in the Future Water Demand Projections for Klawer in Appendix A. As in the Water demand Projections, an allowance has been made for annual growth of 1 % per annum. The design water usage for businesses and other is summarised in the table below:

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Area AADD (kℓ / d) - Businesses ** 106 - Other *** 71

** Businesses in Klawer Areas 1 and 2 assumed to be 50 % of Klawer, therefore 53 kℓ/d *** Other in Klawer Areas 1 and 2 assumed to be 50 % of Klawer, therefore 35.5 kℓ/d

Design Water Losses

As discussed in Section 3 and identified in the WSDP, the target water losses in the water supply system for the 25 year design period is 15 %. For design purposes this is accepted as the total water losses for Klawer.

Design Flow

The design flow and associated peak flows are calculated as follows:

Average Annual Daily Demand (AADD) = Unit demand x Population

Peak Month Factor (PFm) = 1.46 (based on measured values)

Peak Month Demand (PMD) = AADD x PFm = AADD x 1.46

Peak Day Factor (PFd) = 1.25 (Assumed value)

Peak Day Demand (PDD) = PMD x PFd = PMD x 1.25

Peak Hour Factor (PFh) = 4.0 (Figure 9.11 : Guidelines for Human Settlement Planning and Design)

Peak Hour Demand (PHD) = PDD x PFh = PDD x 4.0

Raw Water Storage

Raw water storage capacity should allow for the two (2) week off period where the flow in the canal system is discontinued. Therefore raw water storage should be fourteen (14) days x AADD during the winter season.

Rising Mains

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Rising mains are designed to supply at least the PDD at 20 pump hours per day for a 25 year design period.

Gravity Mains

Gravity mains are designed to supply the PHD for a 25 year design period.

Water Treatment

Water treatment works are designed to accommodate at least the PDD at 24 operating hours per day for a 10 year design period.

Flow Velocities

Velocities in the bulk water supply pipelines will be between 0.7 m/s and 1.8 m/s with 1.5 m/s accepted as the norm for purposes of sizing of the pipelines.

Pipe Material for New Pipelines uPVC (SANS 966 or ISO 4422), minimum Class 9 pressure rating.

Pipe Friction Factors

The Hazen Williams formulae are used for design with “C” value for uPVC accepted as 140 and 120 for AC.

Pipe Alignment

To avoid air pockets in pipelines, the slope should be greater than 0.3% (0.3 m per 100 m length).

Pipe Trench Excavations

The minimum trench depths are as follows:

• Generally: pipe diameter + bedding + 0.90 m.

• Under cultivated land: pipe diameter + bedding + 1.0 m

• Road/railway crossings: pipe diameter + bedding + 1.2 m.

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Bedding thickness will be a minimum of 0.10 m or one-sixth of the pipe diameter, whichever is greater.

Pump Stations

All phased pump stations are designed to supply at least the PDD at a pumping period of 20 hours/day for an initial phase design period of 15 years.

Reservoir Storage Capacities

All phased storage reservoirs must have a capacity of at least 24 hours of PDD for an initial phase design period of 15 years.

9. PROPOSED BULK WATER INFRASTRUCTURE

Based on the shortfall in bulk water infrastructure components identified in Section 6 the proposed bulk water infrastructure components are outlined below. Please refer to Appendix D for layouts of the proposed bulk water infrastructure.

Water Treatment Works Pump Station

As determined in section 6, the pump station has sufficient capacity for a 15 year design period. However, from visual inspections, it is proposed to refurbish the pump sets to restore the pump station to a good operation condition.

Raw Water Storage

Additional raw water storage capacity of 18 Mℓ needs to be provided. Due to space limitations on the existing WTW site, only another 2 Mℓ raw water dam is possible on the existing WTW site. To alleviate the pressure on the shortage in raw water storage, it is proposed to construct a 2.0 Mℓ treated water reservoir adjacent to the existing 1.5 Mℓ low lying reservoir. It is proposed to implement the 2.0 Mℓ treated water reservoir as Phase 1 and the 2.0 Mℓ raw water storage dam as Phase 2.

It is recommended to conduct further investigations into the possibility to construct another 14 Mℓ raw water storage dam on adjacent property for Phase 3.

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Water Treatment

Please refer to the recommendations in the Technical Report for the Klawer Water Treatment Plant included in Appendix E, that needs to be implemented.

Reservoir Pump Station

The existing pump station capacity is sufficient for a 15 year deisgn period. However, from visual inspections, it is proposed to refurbish the pump station to a good operating condition.

Rising Mains

The existing rising main capacities are sufficient and no upgrades are required as part of this project.

Reservoir Capacity

The calculations in section 6 indicate a shortage in reservoir capacity of only 22 kℓ with respect to 24 hours of PDD for a 15 year design period. The existing reservoir capacity is regarded as sufficient for the time being and should be re-evaluated at a future stage.

Gravity Main

As mentioned in section 6 the existing two ∅ 160 mm gravity mains are sufficient for the next 5 to 10 years. It is recommended that new zone valves should be installed to create two separate zones, namely Klawer Areas 1 and 2 Low Water Zone (supplied by existing 530 kℓ reservoir) and Klawer Areas 1 and 2 High Water Zone (supplied by the high lying 1.5 Mℓ reservoir). It is recommended to conduct a network analysis at a later stage to determine any gravity main upgrades which will be dependent on water zone boundaries.

10. PROJECT IMPLEMENTATION PLAN

The funds required for implementation of the proposed bulk water infrastructure project will be sourced from RBIG Funding and funds arranged by the Matzikama Municipality. RBIG Funding can only be utilised for the social component. The balance of the implementation funding required will be arranged by the Municipality. Detailed cost estimates showing the split between RBIG Funding and Municipality funds, as well as a preliminary implementation schedule is outlined in the following subsections.

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10.1 COST ESTIMATE

Cost estimates are based on current market related rates and should be escalated on an annual basis. Please refer to Appendix F for a detailed implementation cost estimate, as well as a split between RBIG Funding and Municipality arranged funds.

The RBIG Funding is only available for the social component of the project cost. The calculation of the social component is shown in Appendix F and summarised in the table below:

Project Design Demand of Social Percentage Social Demand Bulk Water Infrastructure Component Component (Excluding Water Project Losses) (kℓ/d) (%) (kℓ/d) Klawer 982 1 428 68.8

The implementation cost estimate (excl. VAT) is summarised in the table below:

Funding Source Total Amount RBIG Funding R 15 491 971 Matzikama Municipality Funding R 7 025 429 TOTAL PROJECT COST R 22 517 400

Operation And Maintenance Cost

The annual estimated operation and maintenance cost is calculated in Appendix F. The total annual operation and maintenance cost is estimated at R 233 800-00 Based on an annual average water consumption of 338 841 kℓ/a for Klawer, the operation and maintenance unit cost of water associated with this project is 69 c/kℓ.

10.2 PRELIMINARY IMPLEMENTATION SCHEDULE

Please refer to preliminary implementation schedule and projected cash-flow forecast in Appendix G.

The projected cash-flow for the project is summarised in the table below:

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Funding 2012 / 2013 2013 / 2014 2014 / 2015 2015 / 2016 Total Source April - March April – March April - March April - March Amount RBIG Funding R 0 R 6 958 191 R 4 522 396 R 4 011 384 R 15 491 971 Matzikama R 476 000 R 2 679 459 R 2 050 854 R 1 819 116 R 7 025 429 Municipality Funds TOTAL PROJECT R 476 000 R 9 637 650 R 6 573 250 R 5 830 500 R 22 517 400 COST

11. PRELIMINARY O&M AND ASSET MANAGEMENT PLANS

Currently the Matzikama Municipality Technical Services Department is responsible for operation and maintenance of all water services infrastructure. The Municipality is aware of the fact that, as with most municipalities, there is a shortage of labour and appropriate skill levels. The Municipality, however, remains committed to implement its Work Place Skills Plan to provide training to ensure that the required skills are developed and maintained.

The Matzikama Municipality has an Operation and Maintenance Plan in place, which will be implemented in the operation and maintenance of the new proposed bulk water infrastructure.

The Municipality also drafted its first Water Safety Plans for Klawer during June 2010. The Water Safety Plans include the following three components:

• System assessment, which determines whether the drinking water supply chain (up to the point of consumption) as a whole can deliver water of quality which meets national standards.

• Identification of control measures in the drinking water systems that will collectively control indentified risks and ensure that health based targets are met. Appropriate means of operational monitoring, will defined for each control measure identified, that will ensure that any deviation from the required performance is rapidly defected in a timely manner.

• Management plans describing actions taken during normal operation or incident conditions and documenting the system, assessment (including upgrade and improvement), monitoring and communication plans and supporting programmes.

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The estimated operation and maintenance cost associated with this project is calculated in Section 10. The Municipality will address any tariff increase required in the tariff structure as part of the 2012/2013 budget.

HJ MULDER May 2012

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Appendix A – Future Water Demand Projection: Klawer

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Klawer - Input Variables for Water Demand Model Income Categorization Business(D) Other(E) Total Parameter / Variable Year High Medium Low Sub- Total Units are presented in brackets with the "Parameter Description" - First Column

2010 1710 3364 441 5515 2015 1753 3624 694 6071 2020 1797 3904 933 6634 Population(A) - - 2025 1842 4206 1201 7250 2030 1889 4531 1502 7922 2035 1937 4881 1839 8657 - Growth in Population Growth in Demand 2010-2015 0.50% 1.50% 9.49% 1.94% 1% 1% 2015-2020 0.50% 1.50% 6.09% 1.79% 1% 1% Growth (%/year) 2020-2025 0.50% 1.50% 5.19% 1.79% 1% 1% 2025-2030 0.50% 1.50% 4.57% 1.79% 1% 1% 2030-2035 0.50% 1.50% 4.13% 1.79% 1% 1% Unit Demand (l/c/d)(B) 2010 130.0 90.0 70.0 - - - - 2010 222 303 31 106 71 733 2015 228 326 49 111 75 789 Average Annual Daily 2020 234 351 65 117 78 846 Demand (Kl/d - UFW Excluded) 2025 240 379 84 123 82 908 2030 246 408 105 129 87 974 2035 252 439 129 136 91 1047 2010 45.4 45.4 45.4 45.4 45.4 Non Revenue Water (%) 2015 30.0 30.0 30.0 30.0 30.0 (C) Can be lowered with 2020 27.5 27.5 27.5 27.5 27.5 - 15% through WDM 2025 25.0 25.0 25.0 25.0 25.0 Strategy 2030 22.5 22.5 22.5 22.5 22.5 2035 20.0 20.0 20.0 20.0 20.0 2010 407 555 57 194 130 1342 2015 326 466 69 159 107 1127 Average Annual Daily 2020 322 485 90 162 108 1167 Demand (Kl/d) 2025 319 505 112 164 110 1210 2030 317 526 136 167 112 1257 2035 315 549 161 170 114 1309 - 2010 594 810 83 283 190 1960 2015 475 680 101 232 156 1645 Average Peak Month 2020 470 708 132 236 158 1703 Daily Demand (Kl/d) 2025 466 737 164 240 160 1767 2030 463 768 198 244 163 1836 2035 459 802 235 248 166 1910 2010 743 1012 103 354 237 2450 2015 594 850 127 290 195 2056 2020 588 885 164 295 197 2129 Peak Day Demand (Kl/d) 2025 583 921 205 299 201 2209 2030 578 960 248 305 204 2295 2035 574 1002 294 310 208 2388 2010 148577 202404 20646 70861 47463 489950 2015 118816 170076 25337 58091 38910 411229 Total Annual Demand 2020 117616 176902 32879 58949 39485 425831 (Kl/year) 2025 116566 184221 40923 59891 40115 441717 2030 115655 192057 49524 60915 40802 458952 2035 114870 200434 58739 62022 41543 477607 Peak Month Factor(F) 1.46 Peak Day Factor(G) 1.25 Notes : TO USE THIS SHEET, FILL IN THE VARIABLES IN THE SHADED BLOCKS ABOVE References: (A) - Total population based on SDF. (B) - Unit demands estimated. (C) - Calculated Non Revenue Water from July 2010 to June 2011. Estimated 15.4% reduction of non revenue water over the next five years. (D) - Business: Average calculated water sales from treasury data for all "Business" consumers from July 2010 to June 2011. (E) - Others represents the following: CES Swift run Die Streekbestuurder 14 kl/d Department Public Works and Land Affairs 14 kl/d Department Public Works 13 kl/d Other 30 kl/d Total 71 kl/d (F) - Peak Month Factor: Maximum average value calculated from July 2006 to June 2011 measured data (Raw Water). (G) - Peak Day Factor : Estimated Klawer Projected Water Demands and Allocations (Kl/year) Other Projections Allocations Measured Demands Projected Demands Year Previous WSDP 2% Annual growth on 4% Annual growth on Comprehensive Bulk Domestic & Industrial [F2A] (Raw Water) from model Borehole Total Projections (May 2008) 2010 Demand 2010 Demand Infrastructure Master Plan Permit 20/1/98 1998 492 330 450 000 30 000 480 000 1999 444 650 450 000 30 000 480 000 2000 670 470 450 000 30 000 480 000 2001 499 670 450 000 30 000 480 000 2002 611 590 450 000 30 000 480 000 2003 518 000 450 000 30 000 480 000 2004 549 250 450 000 30 000 480 000 2005 251 310 450 000 30 000 480 000 2006 425 290 450 000 30 000 480 000 2007 963 846 450 000 30 000 480 000 2008 200 592 450 000 30 000 480 000 2009 350 515 450 000 30 000 480 000 2010 481 185 489 950 575 481 481 185 481 185 477 882 450 000 30 000 480 000 2015 411 229 578 872 531 267 585 435 450 000 30 000 480 000 2020 425 831 611 755 586 562 712 271 450 000 30 000 480 000 2025 441 717 647 014 647 612 866 587 450 000 30 000 480 000 2030 458 952 684 828 715 016 1 054 336 761 327 450 000 30 000 480 000 2035 477 607 789 435 1 282 760 450 000 30 000 480 000

Klawer - TOTAL ANNUAL WATER DEMAND (Kl/a) Includes Measured Demands, Present Projections, Previous Projections and Allocations 1 500 000

1 400 000

1 300 000

1 200 000

1 100 000

1 000 000

900 000

800 000

700 000

600 000

500 000

400 000

300 000

200 000

100 000

0 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035

Measured Demands Mun. Total Allocations Projected Demands From Model Previous WSDP Projection [May 2008] 2% Annual Growth on 2010 demand 4% Annual Growth on 2010 demand Bulk Master Plan (Sept 2010)

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Appendix B – Table 1: Projected Population Figures for Klawer

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TABLE 1: POPULATION / ERVEN GROWTH : KLAWER

POPULATION GROWTH : KLAWER

HISTORICAL POPULATION 1) PROJECTED POPULATION 2)

YEAR 1951 1980 1985 1991 1996 2001 2012 2017 2022 2027 2032 2037

Higher Income na na na na na 1083 1208 1270 1335 1403 1475 1550 % Growth p.a. 1.00 1.01 1.00 1.00 1.01 1.00

Lower Income na na na na na 3389 4448 3083 3488 3946 4465 5051 % Growth p.a. 2.50 -7.07 2.50 2.50 2.50 2.50

Housing Scheme (650 erven) 0 0 0 3900 3900 3900 3900 3900

TOTAL na 2881 2642 3234 3799 4472 5656 8253 8723 9249 9840 10501 % Growth p.a. 2.16 7.85 1.12 1.18 1.25 1.31

SOURCE :1 Statistics South Africa ESTIMATE :2 Derived from 1.0% growth higher income, a total of 2.5% growth lower income and housing scheme allowance of 6 c/erf and current population 50% backyard dwellers

ERVEN GROWTH : KLAWER

HISTORICAL ERVEN1) PROJECTED ERVEN1)

YEAR 1951 1980 1985 1991 1996 2001 2012 2017 2022 2027 2032 2037

Higher Income na na na na na 328 366 385 405 425 447 470 % Growth p.a. 1.00 1.01 1.00 1.00 1.01 1.00

Lower Income na na na na na 788 1034 717 811 918 1038 1175 % Growth p.a. 2.50 -7.07 2.50 2.50 2.50 2.50

Housing Scheme (650 erven) ------0 650 650 650 650 650

TOTAL na na na na 0 1116 1400 1752 1866 1993 2135 2294 % Growth p.a. 2.08 4.58 1.27 1.33 1.39 1.45

1 ESTIMATE :Derived from Census 2001 ave households: Higher Income = 3.3 c/erf Lower Income = 4.3 c/erf Housing Scheme = 6.0 c/erf

Table1-Population-Klawer 29Feb 12.xls

MATZIKAMA MUNICIPALITY TECHNICAL INVESTIGATION REPORT RBIG REPORT PHASE 2: KLAWER BULK WATER INFRASTRUCTURE

Appendix C – Table 2: Klawer Estimated Water Demand

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TABLE 2: EXISTING AND FUTURE WATER DEMAND - KLAWER

YEAR 2001 2012 2017 2022 2027 2032 2037 2001 2012 2017 2022 2027 2032 2037 PER CAPITA AREA POPULATION CONSUMPTION AADD* (l/c/d) @ (Kl/d) Domestic: - Higher Income 1083 1208 1270 1335 1403 1475 1550 200 217 242 254 267 281 295 310

- Lower Income 3389 4448 3083 3488 3946 4465 5051 130 441 578 401 453 513 580 657

- Housing Scheme (650 erven) 0 0 3900 3900 3900 3900 3900 60 0 0 234 234 234 234 234

Businesses in kl/d (Growth @ 1% per annum) 1) - na 106 111 117 123 129 136

Other in kl/d (Growth @ 1% per annum) 1) - na 71 75 78 82 87 91

SUBTOTAL 657 997 1075 1150 1233 1325 1428

15 %1) Water losses 116 176 190 203 218 234 252

TOTAL 773 1173 1264 1353 1451 1559 1680

ESTIMATED YEARLY WATER DEMAND (Kl) 282145 428145 461360 493845 529615 569035 613200

*AADD (Incl. Losses) 773 1173 1264 1353 1451 1559 1680

PMD (1.46*AADD) 1) 1129 1713 1845 1975 2118 2276 2453

PDD (1.25*PMD) 1411 2141 2307 2469 2648 2845 3066

* Annual Average Daily Demand @ Annual average assumed 1 Matzikama Municipality WSDP 2012/2013 - Water Demand Model for Klawer

Table2-Klawer-Estimated Water Demand_29feb12.xlsTabel2

MATZIKAMA MUNICIPALITY TECHNICAL INVESTIGATION REPORT RBIG REPORT PHASE 2: KLAWER BULK WATER INFRASTRUCTURE

Appendix D – Layouts

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I 1:15 000 KLAWER AREA 1 & 2 HIGH AND LOW WATER ZONE RESERVOIR 530 kℓ GRAVITY MAIN

KLAWER AREA 3 !( HIGH WATER ZONE Ø 160 RESERVOIR 1.5Mℓ !(

Ø 160

GRAVITY MAIN Ø 200

RISING MAIN 2

RISING MAIN 1 PUMP STATION 2

Ø 250 U#!( KLAWER AREA 3 LOW WATER ZONE RESERVOIR 1.5Mℓ

U# 2.0Mℓ RAW WATER STORAGE DAM

PUMP STATION 1

KLAWER WTW

KLAWER BULK LEGEND WATER INFRASTRUCTURE KLAWER: EXISTING BULK U# PUMP STATIONS WATER INFRASTRUCTURE !( RESERVOIRS MARCH 2012 FIGURE 1

PIPELINES

TREATMENT PLANTS

Incorporating KV3 ENGINEERS I 1:15 000

! ( Ø 160

(!

Ø 160

Ø 200

REFURBISH PUMP STATION (PHASE 2)

PROPOSED 2.0ML TREATED Ø 250 WATER RESERVOIR (PHASE 1) REFURBISH PUMP U#(! STATION (PHASE 2) (!

UPGRADE WTW (PHASE 1) U#

PROPOSED 2.0Mℓ RAW WATER STORAGE PROPOSED 14 Mℓ DAM (PHASE 2) RAW WATER STORAGE DAM (PHASE 3)

LEGEND KLAWER BULK (! PROPOSED RESERVOIR WATER INFRASTRUCTURE

(! EXISTING RESERVOIR KLAWER: PROPOSED BULK WATER INFRASTRUCTURE # U PUMP STATION MARCH 2012 FIGURE 2

PIPELINES

TREATMENT PLANT

Incorporating KV3 ENGINEERS

MATZIKAMA MUNICIPALITY TECHNICAL INVESTIGATION REPORT RBIG REPORT PHASE 2: KLAWER BULK WATER INFRASTRUCTURE

Appendix E – Technical Report for the Klawer Water Treatment Plant

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MATZIKAMA MUNICIPALITY

TECHNICAL REPORT FOR THE

KLAWER WATER TREATMENT PLANT

261360KD0 MARCH 2012

COMPILED FOR: COMPILED BY:

Matzikama Municipality WorleyParsons RSA (Pty) Ltd P O Box 98 Contact person: Johann Neethling Vredendal 31 Allen Drive, Loevenstein 7530 8160 PO Box 398, Bellville 7535 South Africa Telephone: +27 (0)27 201 3300 Telephone: +27 (0)21 912 3000 Facsimile: +27 (0)27 213 3238 Facsimile: +27 (0)21 912 3222 email: [email protected] ABN 61 001 279 812

© Copyright 2012 WorleyParsons

Incorporating KV3 ENGINEERS

MATZIKAMA MUNICIPALITY

SYNOPSIS

A Technical Report of the Klawer WTW was compiled on the 9th March 2011. The purpose of the Technical Report is to advise the Municipality on upgrade requirements and technical improvements required for the Klawer WTW.

Disclaimer

This report has been prepared on behalf of and for the exclusive use of MATZIKAMA MUNICIPALITY, and is subject to and issued in accordance with the agreement between MATZIKAMA MUNICIPALITY and WorleyParsons RSA. WorleyParsons RSA accepts no liability or responsibility whatsoever for it in respect of any use of or reliance upon this report by any third party.

Copying this report without the permission of MATZIKAMA MUNICIPALITY and WorleyParsons RSA is not permitted.

PROJECT 261360KD0 - TECHNICAL REPORT FOR THE KLAWER WATER TREATMENT PLANT

WORLEY- CLIENT REV DESCRIPTION ORIG REVIEW PARSONS DATE DATE APPROVAL APPROVAL

A Issued for internal review TL Duminy J Neethling N/A 2012-03-14 N/A

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MATZIKAMA MUNICIPALITY TECHNICAL REPORT FOR THE KLAWER WATER TREATMENT PLANT

CONTENTS

SECTION 1: BACKGROUND ...... 1 SECTION 2: ASSESSMENT OF KLAWER WATER TREATMENT PLANT PERFORMANCE AND UNIT TREATMENT PROCESSES ...... 1

2.1 DESCRIPTION OF WATER TREATMENT WORKS (WTW) ...... 1 2.2 RAW WATER QUALITY (ABSTRACT FROM PROCESS AUDIT REPORT) ...... 4

2.3 TREATED WATER QUALITY (ABSTRACT FROM PROCESS AUDIT REPORT) ...... 5 SECTION 3: COMPARISON OF DESIGN CAPACITY WITH CURRENT AND FUTURE FLOWS AND LOADINGS ...... 7

SECTION 4: CONCLUSIONS ...... 9 SECTION 5: RECOMMENDATIONS ...... 9

5.1 OPERATIONAL ...... 9 5.2 RAW WATER INTAKE ...... 10 5.3 SLOW SAND FILTRATION ...... 10 5.4 DISINFECTION ...... 10 5.5 STABILISATION ...... 11 5.6 ABLUTIONS AND LABORATORY ...... 11 SECTION 6: COST ESTIMATED ...... 12

Annexures

ANNEXURE 1 – PROCESS AUDIT REPORT OCTOBER 2011

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MATZIKAMA MUNICIPALITY TECHNICAL REPORT FOR THE KLAWER WATER TREATMENT PLANT

SECTION 1: BACKGROUND

This technical report is based on the annual Process Audit, compiled for Blue Drop and advises on upgrade requirements and technical interventions for Klawer Treatment Works.

The scope of this Technical Report for Klawer WTWs is:

• To assess treatment plant performance and unit treatment processes.

• To compare design capacity with current and future flows and loadings.

• To investigate shortcomings.

• To identify and recommend an appropriate intervention.

SECTION 2: ASSESSMENT OF KLAWER WATER TREATMENT PLANT PERFORMANCE AND UNIT TREATMENT PROCESSES

2.1 DESCRIPTION OF WATER TREATMENT WORKS (WTW)

A schematic layout of the Klawer WTW is shown in Figure 1. Raw water is pumped to a lined raw water dam on the premises of the WTW. From the raw water dam the water is pumped to four slow sand filters.

Filtered water gravitates to a clear water pump, where gas chlorination is applied. Treated water is pumped to a service reservoir from where it is distributed to consumers.

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MATZIKAMA MUNICIPALITY TECHNICAL REPORT FOR THE KLAWER WATER TREATMENT PLANT

Figure 1:

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MATZIKAMA MUNICIPALITY TECHNICAL REPORT FOR THE KLAWER WATER TREATMENT PLANT

Untidy pump station with various Slow sand filter leaking glands

Raw water dam Bottle mounted chlorinator with standby cylinder

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MATZIKAMA MUNICIPALITY TECHNICAL REPORT FOR THE KLAWER WATER TREATMENT PLANT

2.2 RAW WATER QUALITY (Abstract from Process Audit Report)

A typical analysis of the raw water quality in shown in Table 1, which compares the raw water quality with the SANS 241 limits.

TABLE 1: TYPICAL ANALYSIS OF RAW WATER QUALITY AT KLAWER WTW

KLAWER SANS241-2011 Standard Limits Parameter Unit Raw Water Risk (SANS 241-2011 Class I) pH (at 25°C) pH 6.39 Operational >5.0 - < 9.7 Conductivity mS/m 16.9 Aesthetic < 170 1.9 Operational < 1 Turbidity NTU 1.9 Aesthetic < 5 mg/L Colour (as Pt) 8 Aesthetic < 15 Pt-Co

Total Alkalinity (as CaCO3) 22 -

Total Hardness (as CaCO3) 48.4 -

Calcium Hardness 26.3 - (as CaCO3) Aesthetic / Calcium (as Ca) mg/L 10.5 < 150 Operation Mangnesium Hardness 22.1 - (as CaCO3) Aesthetic / Magnesium (as Mg) mg/L 5.4 < 70 Health Sodium (as Na) mg/L 21.6 Aesthetic < 200 Operational / Potassium (as K) mg/L 1.3 < 50 Health Zinc (as Zn) mg/L 0.02 Aesthetic < 5 Chloride (as Cl) mg/L 34 Aesthetic < 300 Fluoride (as F) mg/L 0.51 Chronic Health < 1.5 6 Acute Health - 1 < 500 Sulphate (as SO4) mg/L 6 Aesthetic < 250 Total Dissolved Solids mg/L 120 Aesthetic < 1 200 Ammonia Nitrogen (as N) mg/L 0.2 Aesthetic < 1.5 Nitrate & Nitrite Nitrogen mg/L 0.3 Acute Health - 1 < 10 (as N) 140 Chronic Health < 2 000 Iron (as Fe) ug/L 140 Aesthetic < 300 54 Chronic Health < 500 Manganese (as Mn) ug/L 54 Aesthetic < 100 Aluminium (as Al) ug/L 72 Operational < 300

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MATZIKAMA MUNICIPALITY TECHNICAL REPORT FOR THE KLAWER WATER TREATMENT PLANT

Table 1 show that all parameters, except for turbidity fall within the prescribed limits of SANS 241.

Using STASOFT computer software, it was calculated that the Calcium Carbonate Precipitation

Potential (CaCO3PP) of the raw water is negative, which indicates that the water is corrosive and needs to be stabilised. Calculations indicate approximately 18 mg/l slaked lime of 95% purity will be required to adjust the CaCO3 PP to the required level of between 2 and 5 mg/l.

2.3 TREATED WATER QUALITY (Abstract from Process Audit Report)

2.3.1 Physical/Chemical quality

Table 2 compares the treated water quality from the Klawer WTW with the requirements of SANS 241-2011 for the period January 2011 to June 2011. Average values were calculated from 12 samples analysed by SANAS accredited AL Abbott Laboratories.

TABLE 2: TREATED WATER COMPLIANCE RESULTS FOR THE KLAWER WTW

Klawer Compliance Calculations

SANS241- 2011 Standard Parameter Unit Risk Limits (SANS 241-

2011 Class I) Average Complying Complying Performance Performance Number of Samples Samples of Number % Compliance Achieved % Compliance Total Number of Samples of Total Number pH (at 25°C) pH Operational >5.0 - < 9.7 12 12.00 100.0% 7.20

Conductivity mS/m Aesthetic < 170 12 12 100.0% 43.3

Operational < 1 12 8 66.7% 0.91 Turbidity NTU Aesthetic < 5 12 12 100.0% 0.91

Colour (as Pt) mg/L Pt-Co Aesthetic < 15 12 12 100.0% 4

Total Alkalinity - 31.9 (as CaCO3) Total Hardness - 49.6 (as CaCO3) Calcium Hardness - 23.7 (as CaCO3) Aesthetic / Calcium (as Ca) mg/L < 150 12 12 100.0% 9.5 Operation Mangnesium - 26.0 Hardness (as CaCO3)

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MATZIKAMA MUNICIPALITY TECHNICAL REPORT FOR THE KLAWER WATER TREATMENT PLANT

Klawer Compliance Calculations

SANS241- 2011 Standard Parameter Unit Risk Limits (SANS 241-

2011 Class I) Average Complying Complying Performance Performance Number of Samples Samples of Number % Compliance Achieved % Compliance Total Number of Samples of Total Number Aesthetic / Magnesium (as Mg) mg/L < 70 12 12 100.0% 6.3 Health Sodium (as Na) mg/L Aesthetic < 200 12 12 100.0% 23.9

Operational / Potassium (as K) mg/L < 50 12 12 100.0% 0.73 Health Zinc (as Zn) mg/L Aesthetic < 5 12 12 100.0% 0.02

Chloride (as Cl) mg/L Aesthetic < 300 12 12 100.0% 53.1

Fluoride (as F) mg/L Chronic Health < 1.5 12 12 100.0% 0.1

Acute Health-1 < 500 12 12 100.0% 9.1 Sulphate (as SO4) mg/L Aesthetic < 250 12 12 100.0% 9.1

Total Dissolved Solids mg/L Aesthetic < 1 200 12 12 100.0% 363

Ammonia Nitrogen mg/L Aesthetic < 1.5 12 12 100.0% 0.15 (as N) Nitrate & Nitrite mg/L Acute Health-1 < 10 12 12 100.0% 0.16 Nitrogen (as N) Chronic Health < 2 000 12 12 100.0% 71 Iron (as Fe) ug/L Aesthetic < 300 12 12 100.0% 71

Chronic Health < 500 12 12 100.0% 40 Manganese (as Mn) ug/L Aesthetic < 100 12 12 100.0% 40

Aluminium (as Al) ug/L Operational < 300 12 12 100.0% 41

Total Coliform Count cfu/100ml Operational < 10 15 11 73.3% 24

Escherichia Coli Type cfu/100ml Acute Health-1 < 0 15 15 100.0% 0 1

Acute Health-1 Chemical 39 39 100.0%

Chronic Health 36 36 100.0%

Aesthetic 156 156 100.0%

Risk Assessment Defined Health (Acute or Chronic) 84 84 100.0% Operational Efficiency 75 67.00 89.3%

Table 2 shows that only one parameter does not comply with the required standard, i.e. turbidity.

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MATZIKAMA MUNICIPALITY TECHNICAL REPORT FOR THE KLAWER WATER TREATMENT PLANT

Using STASOFT computer software it was calculated that the calcium Carbonate Precipitation

Potential (CaCO3 PP) of the treated water is negative, which indicates that the water remains corrosive and will harm concrete and asbestos cement pipes as well as iron and copper utensils in the distribution system.

Calculations indicate that approximately 6 mg/l slaked lime of 95% purity will be required to adjust the

CaCO3 PP to the required level of between 2 and 5 mg/l.

2.3.2 Bacteriological Quality

Laboratory results as tested by the National Health Laboratory Service in Green Point for Klawer are included in Table 2. From a total of 24 samples tested, 73.3% complied with the required standard regarding Total Coliform Count and 100% complied with the required standard regarding Eschericia Coli Type 1.

2.3.3 Critical Evaluation of Unit Processes and Operations

The only unit operation practised at the Klawer WTW is slow sand filtration, while the only unit process applied is disinfection.

Slow sand filtration is considered as appropriate technology to apply when the raw water has a low turbidity such as being the situation at Klawer. It is apparent from the results reflected in Table 2 that turbidity is lowered to an acceptable level during filtration. A compliance of 66.7% was achieved for the 24 samples tested over six months.

SECTION 3: COMPARISON OF DESIGN CAPACITY WITH CURRENT AND FUTURE FLOWS AND LOADINGS

Calculations of available capacity of 4 slow sand filters, each with a surface area of 120 m² operating at a filtration rate between 0,1 m³/m².h and 0,3 m³/m².h show that each filter can handle a flow rate between 12,0 m³/h and 36,0 m³/h.

Taking into consideration that 25 % of the available filters can be out of commission at any time due to cleaning operations, the capacity of the remaining filters over 24 hours will be between 2 592 m³/d and 864 m³/d.

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MATZIKAMA MUNICIPALITY TECHNICAL REPORT FOR THE KLAWER WATER TREATMENT PLANT

It can be concluded that the design capacity of the existing slow sand filter system, when operated correctly will be an average between 2 592 m³/d, operating with all filters clean, and 864 m³ when operating properly under semi-clogged conditions, i.e. 1 728 m³/d.

The bulk water supply as metered over 12 months during 2010/2011 indicates that 62 120 m³ was treated at the Klawer WTW. This amounts to an average of 1 699 m³/d which is less than the theoretical capacity of the works, calculated at 1 728 m³/d, but more than the minimum capacity of 864 m³/d when operating under semi-clogged conditions at 0,1 m³/m2.h.

The graph below gives an overview of the flow and design capacity of the Klawer WTW.

KLAWER WTWs (kℓ/d) 5000 4500 4000 3500 3000 2500 2000 1500 1000 500 0 Jul-02 Jul-03 Jul-04 Jul-05 Jul-06 Jul-07 Jul-08 Jul-09 Jul-10 Apr-02 Oct-02 Apr-03 Oct-03 Apr-04 Oct-04 Apr-05 Oct-05 Apr-06 Oct-06 Apr-07 Oct-07 Apr-08 Oct-08 Apr-09 Oct-09 Apr-10 Oct-10 Apr-11 Jan-02 Jan-03 Jan-04 Jan-05 Jan-06 Jan-07 Jan-08 Jan-09 Jan-10 Jan-11

Inflow to WTWs Existing Treatment Capacity Required Treatment Capacity Permits

From calculations (refer to Appendix C in RBIG report Phase 2) the design flows for 2022 can be summarised as follows:

AADD : 1 353 m3/d

PMADD : 1 975 m3/d

PDD : 2 469 m3/d

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MATZIKAMA MUNICIPALITY TECHNICAL REPORT FOR THE KLAWER WATER TREATMENT PLANT

If the filters are operated correctly and cleaning operations occur regularly, so that one of the four filters is offline at any time, the peak day demand (PDD) can be accommodated by three filters at 0.3 m3/m2.h over a 24 hour period, i.e. 2592 kl / d. Therefore, if operated correctly, the capacity of

CONCLUSIONS

From the process audit report (refer to Annexure 1) on which this technical report is based, it is clear that capital intervention is required.

This intervention is more fully described under recommendations, but basically consists of:

• General aspects relating to logistics, Occupational Health and Safety and maintenance requirements including fencing, paving, access, logistics for maintenance and sand washing facilities.

• Disinfection to ensure compliance to legislation and SANS standards including the dosing system and dosing building.

• Stabilisation comprising of limestone saturator vessels and limestone.

• Ablution facilities and laboratory to comply to the OHS Act and to facilitate compliance with the Blue Drop Criteria.

SECTION 4: RECOMMENDATIONS

In order to improve the operation of the WTW and ensure compliance with the Blue Drop System requirements, the following recommendations apply:

4.1 OPERATIONAL

4.1.1 A Maintenance Logbook must be kept on site and must reflect regular maintenance carried out by the Municipality’s own maintenance team and also when external contractors are used.

4.1.2 An Operation and Maintenance Manual is currently being compiled. Once available the Manual must be available on site. The control sheets compiled as part of the Manual need to be used by the process controllers.

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MATZIKAMA MUNICIPALITY TECHNICAL REPORT FOR THE KLAWER WATER TREATMENT PLANT

4.1.3 Incident management procedures must be defined and a contact list must be available on site.

4.1.4 The minimum prescribed staffing levels must be adhered to as an immediate intervention.

4.1.5 The site must be secured by means of a fence, complete with security lighting.

4.1.6 The area around the filters must be paved and grassing must be supplied to allow for safe, unobstructed access.

4.2 RAW WATER INTAKE

4.2.1 Pump station and pumps need attention. Floor to be kept dry and leaks on pump glands must be repaired. Protection covers to be replaced on coupling between pump and electrical motor.

4.3 SLOW SAND FILTRATION

4.3.1 Hydraulic loading of filters must be regularly monitored to ensure that filtration rates fall within the design parameters of 0,1 m³/m².h and 0,3 m³/m².h.

4.3.2 Correct procedures must be followed when scraping off the top layer of media when required. (See Operation Manual when available).

4.4 DISINFECTION

4.4.1 A fully compliant chlorine dosing system must be ensured.

4.4.2 Retrofit existing building for this purpose and provide statutory signage and alarms.

4.4.3 Flow proportional chlorination, or dosing in rising main.

4.4.4 All personnel handling chlorine must have undergone appropriate accredited chlorine handling training.

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MATZIKAMA MUNICIPALITY TECHNICAL REPORT FOR THE KLAWER WATER TREATMENT PLANT

4.5 STABILISATION

4.5.1 Stabilisation should be included as a final treatment process after filtration and disinfection. Limestone stabilisation is recommended due to ease of operation, consisting of 2 limestone saturators operating in parallel. Final position to be determined based on logistics and practicality.

4.6 ABLUTIONS AND LABORATORY

4.6.1 A completely new ablution facility complete with office, laboratory and kitchen must be constructed in order to allow for shift work.

4.6.2 Laboratory equipment to ensure compliance with Blue Drop.

4.6.3 A secure storage area for replacement sand and limestone must be provided.

4.6.4 A washing slab for sand must be provided.

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MATZIKAMA MUNICIPALITY TECHNICAL REPORT FOR THE KLAWER WATER TREATMENT PLANT

SECTION 5: COST ESTIMATED

Description Amount

Preliminary and General R 504 000 Fencing R 100 000 Paving, grassing and site works R 150 000 Refurbishment of SSF: Sand R 350 000 Washing slab for sand R 25 000 Disinfection: Alterations to building R 100 000 Chlorine dosing equipment R 80 000 Flow recording R 50 000 Limestone stabilisation: Limestone saturators structures R 100 000 Limestone R 35 000 Ablutions laboratory and site office complete with furnishing and R 450 000 equipment TOTAL Excl. VAT R 1 944 000 Excluding Contingencies Excluding Fees

...... T DUMINY Pr Eng WorleyParsons RSA

March 2012

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MATZIKAMA MUNICIPALITY TECHNICAL REPORT FOR THE KLAWER WATER TREATMENT PLANT

Annexure 1 – Process Audit Report October 2011

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MATZIKAMA MUNICIPALITY

PROCESS AUDIT REPORT FOR THE

KLAWER WATER TREATMENT PLANT

261360KD0

COMPILED FOR: COMPILED BY:

Matzikama Municipality WorleyParsons RSA (Pty) Ltd P O Box 98 Contact person: Johann Neethling Vredendal 31 Allen Drive, Loevenstein 7530 8160 PO Box 398, Bellville 7535 South Africa Telephone: +27 (0)27 201 3300 Telephone: +27 (0)21 912 3000 Facsimile: +27 (0)27 213 3238 Facsimile: +27 (0)21 912 3222 email: [email protected] ABN 61 001 279 812

© Copyright 2011 WorleyParsons

Incorporating KV3 ENGINEERS

MATZIKAMA MUNICIPALITY

SYNOPSIS

A Process Audit of the Klawer WTW was carried out on the 5th October 2011. The purpose of the Process Audit is to advise the Municipality on process optimisation and technical improvements required for the Klawer WTW.

Disclaimer

This report has been prepared on behalf of and for the exclusive use of MATZIKAMA MUNICIPALITY, and is subject to and issued in accordance with the agreement between MATZIKAMA MUNICIPALITY and WorleyParsons RSA. WorleyParsons RSA accepts no liability or responsibility whatsoever for it in respect of any use of or reliance upon this report by any third party.

Copying this report without the permission of MATZIKAMA MUNICIPALITY and WorleyParsons RSA is not permitted.

PROJECT 261360KD0 - PROCESS AUDIT REPORT FOR THE KLAWER WATER TREATMENT PLANT

WORLEY- CLIENT REV DESCRIPTION ORIG REVIEW PARSONS DATE DATE APPROVAL APPROVAL A Issued for internal review 2012-03-14 N/A J Neethling J Human N/A

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MATZIKAMA MUNICIPALITY PROCESS AUDIT REPORT FOR THE KLAWER WATER TREATMENT PLANT

CONTENTS

SECTION 1: BACKGROUND AND SCOPE OF THE AUDIT ...... 1 SECTION 2: ASSESSMENT OF KLAWER WATER TREATMENT PLANT PERFORMANCE AND UNIT TREATMENT PROCESSES ...... 1

2.1 DESCRIPTION OF WATER TREATMENT WORKS (WTW) ...... 1 2.2 RAW WATER QUALITY ...... 4 2.3 TREATED WATER QUALITY ...... 5 SECTION 3: COMPARISON OF DESIGN CAPACITY WITH CURRENT FLOWS AND LOADINGS ...... 7

SECTION 4: MANAGEMENT PRACTICES AND COMMUNICATION PROTOCOLS ...... 8 SECTION 5: IMPLEMENTATION OF CRITICAL CONTROL POINTS ...... 8 SECTION 6: COMPLIANCE WITH BLUE DROP SYSTEM REQUIREMENTS ...... 8 SECTION 7: RECOMMENDATIONS ...... 8 7.1 GENERAL ...... 9 7.2 PHYSICAL APPEARANCE ...... 9 7.3 RAW WATER INTAKE ...... 9 7.4 SLOW SAND FILTRATION ...... 9 7.5 DISINFECTION ...... 9 7.6 STABILISATION ...... 10 SECTION 8: RECORD OF IMPLEMENTATION OF RECOMMENDATIONS ...... 10

Appendices

APPENDIX 1 – TECHNICAL SITE INSPECTION

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SECTION 1: BACKGROUND AND SCOPE OF THE AUDIT

One of the Blue Drop criteria of the DWA is that the WTWs be subjected for an annual Process Audit. The purpose of the Audit is to advise the Municipality on process optimisation and technical improvements required. These Process Audits needs to be performed at least once a year.

DWA’s minimum requirements for a Process Audit are that it is required to be undertaken annually, the report must include findings and prioritised recommendations and the Municipality must provide evidence of implementation of recommendations.

The scope of this Process audit for Klawer WTWs is:

• To assess treatment plant performance and unit treatment processes.

• To compare design capacity with current flows and loadings.

• To investigate management practices and communication protocols.

• To check implementation of critical control points.

• To determine compliance with Blue Drop System requirements and criteria for the WTWs.

SECTION 2: ASSESSMENT OF KLAWER WATER TREATMENT PLANT PERFORMANCE AND UNIT TREATMENT PROCESSES

2.1 DESCRIPTION OF WATER TREATMENT WORKS (WTW)

A schematic layout of the Klawer WTW is shown in Figure.6. Raw water flows under gravity to a lined raw water dam on the premises of the WTW. From the raw water dam the water is pumped to four slow sand filters.

Filtered water gravitates to a Clearwater pump, where gas chlorination is applied. Treated water is pumped to a service reservoir from where it is distributed to consumers.

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Figure 6:

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Untidy Pumpstation with various leaking Slow sand filter. glands.

Raw water dam. Bottle mounted Chlorinator with standby cylinder.

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2.2 RAW WATER QUALITY

A typical analysis of the raw water quality in shown in Table 1, which compares the raw water quality with the SANS 241 limits.

Table 1: Typical Analysis of Raw Water Quality at Klawer WTW

KLAWER SANS241-2011 Parameter Unit Raw Water Risk Standard Limits (SANS 241-2011 Class I) pH (at 25°C) pH 6.39 Operational >5.0 - < 9.7 Conductivity mS/m 16.9 Aesthetic < 170 1.9 Operational < 1 Turbidity NTU 1.9 Aesthetic < 5 mg/L Colour (as Pt) 8 Aesthetic < 15 Pt-Co

Total Alkalinity (as CaCO3) 22 -

Total Hardness (as CaCO3) 48.4 -

Calcium Hardness (as 26.3 - CaCO3) Aesthetic / Calcium (as Ca) mg/L 10.5 < 150 Operation Mangnesium Hardness (as 22.1 - CaCO3) Aesthetic / Magnesium (as Mg) mg/L 5.4 < 70 Health Sodium (as Na) mg/L 21.6 Aesthetic < 200 Operational / Potassium (as K) mg/L 1.3 < 50 Health Zinc (as Zn) mg/L 0.02 Aesthetic < 5 Chloride (as Cl) mg/L 34 Aesthetic < 300 Fluoride (as F) mg/L 0.51 Chronic Health < 1.5 6 Acute Health - 1 < 500 Sulphate (as SO4) mg/L 6 Aesthetic < 250 Total Dissolved Solids mg/L 120 Aesthetic < 1 200 Ammonia Nitrogen (as N) mg/L 0.2 Aesthetic < 1.5 Nitrate & Nitrite Nitrogen (as mg/L 0.3 Acute Health - 1 < 10 N) 140 Chronic Health < 2 000 Iron (as Fe) ug/L 140 Aesthetic < 300 54 Chronic Health < 500 Manganese (as Mn) ug/L 54 Aesthetic < 100 Aluminium (as Al) ug/L 72 Operational < 300

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Table 1 shows that all parameters, except for turbidity fall within the prescribed limits of SANS 241.

Using STASOFT computer software, it was calculated that the Calcium Carbonate Precipitation

Potential (CaCO3PP) of the raw water is negative, which indicates that the water is corrosive and needs to be stabilised. Calculations indicate approximately 18 mg/l slaked lime of 95% purity will be

required to adjust the CaCO3 PP to the required level of between 2 and 5 mg/l.

2.3 TREATED WATER QUALITY

2.3.1 Physical/Chemical quality

Table 2 compares the treated water quality from the Klawer WTW with the requirements of SANS 241-2011 for the period January 2011 to June 2011. Average values were calculated from 12 samples analysed by SANAS accredited AL Abbott Laboratories.

Table 2: Treated Water Compliance Results for the Klawer WTW

Klawer Compliance Calculations

SANS241- 2011 Standard Parameter Unit Risk Limits (SANS 241-2011

Class I) Average Complying Complying Performance Performance Number of Samples Samples of Number % Compliance Achieved % Compliance Total Number of Samples of Total Number pH (at 25°C) pH Operational >5.0 - < 9.7 12 12.00 100.0% 7.20

Conductivity mS/m Aesthetic < 170 12 12 100.0% 43.3

Operational < 1 12 8 66.7% 0.91 Turbidity NTU Aesthetic < 5 12 12 100.0% 0.91

Colour (as Pt) mg/L Pt-Co Aesthetic < 15 12 12 100.0% 4

Total Alkalinity (as - 31.9 CaCO3) Total Hardness (as - 49.6 CaCO3) Calcium Hardness (as - 23.7 CaCO3) Aesthetic / Calcium (as Ca) mg/L < 150 12 12 100.0% 9.5 Operation Mangnesium Hardness - 26.0 (as CaCO3) Aesthetic / Magnesium (as Mg) mg/L < 70 12 12 100.0% 6.3 Health

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Klawer Compliance Calculations

SANS241- 2011 Standard Parameter Unit Risk Limits (SANS 241-2011

Class I) Average Complying Complying Performance Performance Number of Samples Samples of Number % Compliance Achieved % Compliance Total Number of Samples of Total Number Sodium (as Na) mg/L Aesthetic < 200 12 12 100.0% 23.9

Operational / Potassium (as K) mg/L < 50 12 12 100.0% 0.73 Health Zinc (as Zn) mg/L Aesthetic < 5 12 12 100.0% 0.02

Chloride (as Cl) mg/L Aesthetic < 300 12 12 100.0% 53.1

Fluoride (as F) mg/L Chronic Health < 1.5 12 12 100.0% 0.1

Acute Health-1 < 500 12 12 100.0% 9.1 Sulphate (as SO4) mg/L Aesthetic < 250 12 12 100.0% 9.1

Total Dissolved Solids mg/L Aesthetic < 1 200 12 12 100.0% 363

Ammonia Nitrogen (as mg/L Aesthetic < 1.5 12 12 100.0% 0.15 N) Nitrate & Nitrite Nitrogen mg/L Acute Health-1 < 10 12 12 100.0% 0.16 (as N) Chronic Health < 2 000 12 12 100.0% 71 Iron (as Fe) ug/L Aesthetic < 300 12 12 100.0% 71

Chronic Health < 500 12 12 100.0% 40 Manganese (as Mn) ug/L Aesthetic < 100 12 12 100.0% 40

Aluminium (as Al) ug/L Operational < 300 12 12 100.0% 41

Total Coliform Count cfu/100ml Operational < 10 15 11 73.3% 24

Escherichia Coli Type 1 cfu/100ml Acute Health-1 < 0 15 15 100.0% 0

Acute Health-1 Chemical 39 39 100.0%

Chronic Health 36 36 100.0%

Aesthetic 156 156 100.0%

Risk Assessment Defined Health (Acute or Chronic) 84 84 100.0% Operational Efficiency 75 67.00 89.3%

Table 2 shows that only one parameter does not comply with the required standard, i.e. turbidity.

Using STASOFT computer software it was calculated that the calcium Carbonate Precipitation Potential (CaCO3 PP) of the treated water is negative, which indicates that the water remains corrosive and will harm concrete and asbestos cement pipes as well as iron and copper utensils in the distribution system.

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Calculations indicate that approximately 6 mg/l slaked lime of 95% purity will be required to adjust the

CaCO3 PP to the required level of between 2 and 5 mg/l.

2.3.2 Bacteriological Quality

Laboratory results as tested by the National Health Laboratory Service in Green Point for Klawer are included in Table 2. From a total of 24 samples tested, 73.3% complied with the required standard regarding Total Coliform Count and 100% complied with the required standard regarding Eschericia Coli Type 1.

2.3.3 Critical Evaluation of Unit Processes and Operations

The only unit operation practised at the Klawer WTW is slow sand filtration, while the only unit process applied is disinfection.

Slow sand filtration is considered as appropriate technology to apply when the raw water has a low turbidity such as being the situation at Klawer. It is apparent from the results reflected in Table 2 that turbidity is lowered to an acceptable level during filtration. A compliance of 66.7% was achieved for the 24 samples tested over six months.

SECTION 3: COMPARISON OF DESIGN CAPACITY WITH CURRENT FLOWS AND LOADINGS

Calculations of available capacity of 4 slow sand filters, each with a surface area of 120 m² operating at a filtration rate between 0,1 m³/m².h and 0,3 m³/m².h show that each filter can handle a flow rate between 12,0 m³/h and 36,0 m³/h.

Taking into consideration that 25% of the available filters can be out of commission at any time due to cleaning operations, the capacity of the remaining filters over 24 hours will be between 2 892 m³/d and 864 m³/d.

It can be concluded that the design capacity of the existing slow sand filter system, when operated correctly will be an average between 2 592 m³/d, operating with all filters clean, and 864 m³ when operating properly under semi-clogged conditions, i.e. 1 728 m³/d.

The bulk water supply as metered over 12 months during 2010/2011 indicates that 62 120 m³ was treated at the Klawer WTW. This amounts to an average of 1 699 m³/d which is less than the

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MATZIKAMA MUNICIPALITY PROCESS AUDIT REPORT FOR THE KLAWER WATER TREATMENT PLANT theoretical capacity of the works, calculated at 1 728 m³/d, but more than the minimum capacity of 864 m³/d when operating under semi-clogged conditions at 0,1 m³/m2.h.

The graph below gives an overview of the flow and design capacity of the Klawer WTW.

KLAWER WTWs (Kl/d) 5000 4500 4000 3500 3000 2500 2000 1500 1000 500 0 Jul-02 Jul-03 Jul-04 Jul-05 Jul-06 Jul-07 Jul-08 Jul-09 Jul-10 Apr-02 Oct-02 Apr-03 Oct-03 Apr-04 Oct-04 Apr-05 Oct-05 Apr-06 Oct-06 Apr-07 Oct-07 Apr-08 Oct-08 Apr-09 Oct-09 Apr-10 Oct-10 Apr-11 Jan-02 Jan-03 Jan-04 Jan-05 Jan-06 Jan-07 Jan-08 Jan-09 Jan-10 Jan-11

Inflow to WTWs Existing Treatment Capacity Required Treatment Capacity Permits

SECTION 4: MANAGEMENT PRACTICES AND COMMUNICATION PROTOCOLS

No formal management practices and communication protocol were apparent during the process audit.

SECTION 5: IMPLEMENTATION OF CRITICAL CONTROL POINTS

Measurements of pH, turbidity and chlorine content were regularly done and recorded in a logbook kept on site, for raw and treated water.

SECTION 6: COMPLIANCE WITH BLUE DROP SYSTEM REQUIREMENTS

The Site Inspection Sheet applicable to the site visit on 6 October 2011 is shown in Annexure A of this report. 26 Audit Elements were evaluated. Klawer WTW obtained a score of 13,75 out of 26, i.e. 53% which indicates that several Audit Elements need special attention and improvement measures.

SECTION 7: RECOMMENDATIONS

In order to improve the operation of the WTW and ensure compliance with the Blue Drop System requirements, the following recommendations apply:

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7.1 GENERAL

7.1.1 A Maintenance Logbook must be kept on site and must reflect regular maintenance carried out by the Municipality’s own maintenance team and also when external contractors are used.

7.1.2 An Operation and Maintenance Manual must be compiled by a competent person and must be available on site. The control sheets compiled as part of the Manual need to be used by the process controllers.

7.1.3 Incident management procedures must be defined and a contact list must be available on site.

7.2 PHYSICAL APPEARANCE

7.2.1 Safety gates must be closed and authorised access must be controlled under all circumstances.

7.3 RAW WATER INTAKE

7.3.1 Pump station and pumps need attention. Floor to be kept dry and leaks on pump glands must be repaired. Protection covers to be replaced on coupling between pump and electrical motor.

7.4 SLOW SAND FILTRATION

7.4.1 Hydraulic loading of filters must be regularly monitored to ensure that filtration rates fall within the design parameters of 0,1 m³/m².h and 0,3 m³/m².h.

7.4.2 Correct procedures must be followed when scraping off the top layer of media when required. (See Operation Manual when available).

7.5 DISINFECTION

7.5.1 A device to measure remaining chlorine in cylinder which is in operation must be provided.

7.5.2 Separate storage area for spare cylinders must be provided.

7.5.3 Safety equipment must be housed outside chlorine building.

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7.5.4 A Chlorine Audit must be arranged which will indicate whether the chlorine facilities comply with legal requirements. The Audit must include training, register, chlorine building, dosing equipment, safety equipment, chlorine handling, procedures to display, signage and internal transport and emergency showers.

7.5.5 All personnel handling chlorine must have undergone appropriate accredited chlorine handling training.

7.6 STABILISATION

7.6.1 Stabilisation should be included as a final treatment process after filtration and disinfection. The most practiced and economical means of stabilisation should be investigated by a specialist consultant.

SECTION 8: RECORD OF IMPLEMENTATION OF RECOMMENDATIONS

The table below give an overview of the recommendations implemented by Matzikama Municipality with regard to the Process Audit.

Item Improvements Implemented Date Implemented By Cost 7.1.1 7.1.2 7.1.3 7.2.1 7.3.1 7.4.1 7.4.2 7.5.1 7.5.2 7.5.3 7.5.4 7.5.5 7.6.1

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Appendix 1 – Technical Site Inspection

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Appendix F – Cost Estimates

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COST ESTIMATE : KLAWER BULK WATER INFRASTRUCTURE

23/03/2012

ESTIMATED DESCRIPTION UNIT QTE RATE COST (R)

Estimated Construction Cost Preliminary & General 35% R 4 599 000.00 2.0 Ml Reservoir (Phase 1) Sum 2000 1 300.00 R 2 600 000.00 New 2 Ml raw water storage dam (Phase 2) Sum 1 2 100 000.00 R 2 100 000.00 New 14 Ml raw water storage dam (Phase 3) Sum 1 6 500 000.00 R 6 500 000.00 Upgrade existing WTW (Phase 1) Sum 1 1 440 000.00 R 1 440 000.00 Refurbishment of pump stations (Phase 2) Sum 1 500 000.00 R 500 000.00

SUBTOTAL 1 R 17 739 000.00 Contingencies 10% R 1 773 900.00 Escalation 0% R 0.00 SUBTOTAL 2 R 1 773 900.00 TOTAL CONSTRUCTION COST (Excl VAT) R 19 512 900.00

Estimated Professional Fees Professional Fees R 1 658 500.00 Recoverable Expenditures R 316 500.00 Supervision R 540 000.00 Site and Occupational Health & Safety Supervision R 220 500.00 Surveying Cost R 50 000.00 Environmental Impact Study,EMP & ECO R 174 000.00 Servitude Cost R 45 000.00 TOTAL PROFESSIONAL FEES (VAT excl) R 3 004 500.00

TOTAL PROJECT COST (Excl VAT) R 22 517 400.00 VAT (14 %) R 3 152 436.00 TOTAL PROJECT COST (Incl VAT) R 25 669 836.00

26/03/2012Klawer BWI Cost Estimates-Rev01.xlsScheme CALCULATION OF OPERATION & MAINTENANCE COSTS KLAWER BULK WATER INFRASTRUCTURE

ESTIMATED ANNUAL COSTS (Excluding VAT)

1) Capital Cost: R 22 517 400.00

Interest & Capital recovery N/A

2) Operation & Maintenance Cost:

4.0 % of cost of Mechanical Equipment of value R 500 000.00 = R 20 000.00

1.0 % of cost of Pipelines and Electricity lines of value R 0.00 = R 0.00

0.5 % of cost of Civil Works of value R 12 640 000.00 = R 63 200.00 R 13 140 000.00 3) Electricity costs:

0 kWh at unit cost ( c/kWh ) of c 55 = R N/A

4) Chemical costs:

4380 kg / year at unit cost ( R/kg ) of R 20 = R 87 600.00

5) Maintainance personnel costs:

12 Months at a monthly remuneration of R 5 000.00 = R 60 000.00

6) Administration costs

12 Months at a monthly cost of R 250.00 = R 3 000.00

ESTIMATED TOTAL ANNUAL COST (Excluding VAT) R 233 800.00

CURRENT ANNUAL WATER DEMAND

1) Domestic: 300 182

2) Businesses and Other: 38 659

TOTAL ANNUAL WATER DEMAND (kl/a) 338 841

ESTIMATED UNIT COST OF WATER (c/kl) 69

O&M Costs.xls Calculation of Social Component and Split Between RBIG and Matzikama Municipality Funding

Bulk Water Infrastructure Project Year 2012 Indigent Households Households with No. of households Estimated Indigent Estimated current Indigent Estimated growth in communal services with adequate water population @ 6 c / population Population households with and backyard services household * Percentage of adequate services dwellers Current (% / year) Population (%) Klawer 366 690 1452 4140 5656 73.2 1.0 * Take the highest value Indigent Households and Households with Communal Services and Backyard dwellers.

Bulk Water Infrastructure Project Year 2037 Future Estimated Estimated Future Future Estimated Unit Consumption Unit Consumption Demand of Demand of Population Indigent Population Households with for Indigent for households with Indigent households with adequate water population (l/c/d) adequate services Population (kl/d) adequate services services (kl/erf/month) (kl/d)

Klawer 10501 7686 1862 80 6 615 367

Bulk Water Infrastructure Project Year 2037 Percentage Social Component (%) Demand for total Project Design social component Demand (Excluding (kl/d) water losses) (kl/d)

Klawer 982 1428 68.8

Bulk Water Infrastructure Project Project Cost

Klawer R 25 669 836

Bulk Water Infrastructure Project RBIG Funding Municipality Total Amount Funding

Klawer R 17 656 580.98 R 8 013 255.02 R 25 669 836

MATZIKAMA MUNICIPALITY TECHNICAL INVESTIGATION REPORT RBIG REPORT PHASE 2: KLAWER BULK WATER INFRASTRUCTURE

Appendix G – Preliminary Implementation Schedule and Projected Cash-flow

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KLAWER BULK WATER INFRASTRUCTURE - CASH FLOW AND PROGRAM (Excl VAT) (Project No. TBA) 2012/2013 Apr-12 May-12 Jun-12 Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 TOTAL 2 Ml Reservoir (Phase 1) R - 2 Ml Raw Water Storage Dam (Phase 2) R - 14 Ml Klawer Raw Water Storage Dam (Phase 3) R - Upgrade Klawer WTW R - Refurbishment of pump stations R - Total Construction -R -R -R -R -R -R R - R - R - R - R - R - R -

Professional Fees R 75 000.00 R 75 000.00 R 75 000.00 R 75 000.00 R 75 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 390 000.00 Recoverable Expenditures R 4 500.00 R 4 500.00 R 4 500.00 R 4 500.00 R 4 500.00 R 4 500.00 R 4 500.00 R 4 500.00 R 36 000.00 Site Supervision R - Site and Occupational Health & Safety Supervision R - Surveying R 20 000.00 R 15 000.00 R 35 000.00 Environmental Impact Study,EMP & ECO R 7 500.00 R 7 500.00 R 15 000.00 Servitude Cost R - Total Fees -R -R -R R 20 000.00 R 79 500.00 R 79 500.00 R 79 500.00 R 79 500.00 R 79 500.00 R 9 500.00 R 17 000.00 R 32 000.00 R 476 000.00

Grand Total -R -R R - R 20 000.00 R 79 500.00 R 79 500.00 R 79 500.00 R 79 500.00 R 79 500.00 R 9 500.00 R 17 000.00 R 32 000.00 R 476 000.00

08/05/2012 Klawer - Cash Flow + Program 23-03-2012.xlsx KLAWER BULK WATER INFRASTRUCTURE - CASH FLOW AND PROGRAM (Excl VAT) (Project No. TBA) 2013/2014 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Total 2 Ml Reservoir (Phase 1) R 482 625.00 R 482 625.00 R 482 625.00 R 482 625.00 R 482 625.00 R 482 625.00 R 482 625.00 R 482 625.00 R 3 861 000.00 2 Ml Raw Water Storage Dam (Phase 2) R 389 812.50 R 389 812.50 R 389 812.50 R 389 812.50 R 1 559 250.00 14 Ml Klawer Raw Water Storage Dam (Phase 3) R - Upgrade Klawer WTW R 534 600.00 R 534 600.00 R 534 600.00 R 534 600.00 R 2 138 400.00 Refurbishment of pump stations R 371 250.00 R 371 250.00 R 742 500.00 Total Construction R 1 017 225.00 R 1 017 225.00 R 1 017 225.00 R 1 017 225.00 R 482 625.00 R 482 625.00 R 482 625.00 R 482 625.00 R 761 062.50 R 761 062.50 R 389 812.50 R 389 812.50 R 8 301 150.00

Professional Fees R 65 000.00 R 65 000.00 R 65 000.00 R 65 000.00 R 65 000.00 R 26 500.00 R 26 500.00 R 26 500.00 R 113 000.00 R 113 000.00 R 113 000.00 R 113 000.00 R 856 500.00 Recoverable Expenditures R 7 000.00 R 7 000.00 R 7 000.00 R 7 000.00 R 7 000.00 R 7 000.00 R 7 000.00 R 7 000.00 R 11 000.00 R 11 000.00 R 11 000.00 R 11 000.00 R 100 000.00 Site Supervision R 15 000.00 R 15 000.00 R 15 000.00 R 15 000.00 R 15 000.00 R 15 000.00 R 15 000.00 R 15 000.00 R 15 000.00 R 15 000.00 R 15 000.00 R 15 000.00 R 180 000.00 Site and Occupational Health & Safety Supervision R 7 500.00 R 7 500.00 R 7 500.00 R 7 500.00 R 7 500.00 R 7 500.00 R 7 500.00 R 7 500.00 R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 80 000.00 Surveying R 15 000.00 R 15 000.00 Environmental Impact Study,EMP & ECO R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 10 000.00 R 10 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 70 000.00 Servitude Cost R 35 000.00 R 35 000.00 Total Fees R 99 500.00 R 99 500.00 R 99 500.00 R 99 500.00 R 99 500.00 R 61 000.00 R 66 000.00 R 116 000.00 R 149 000.00 R 149 000.00 R 149 000.00 R 149 000.00 R 1 336 500.00

Grand Total R 1 116 725.00 R 1 116 725.00 R 1 116 725.00 R 1 116 725.00 R 582 125.00 R 543 625.00 R 548 625.00 R 598 625.00 R 910 062.50 R 910 062.50 R 538 812.50 R 538 812.50 R 9 637 650.00

08/05/2012 Klawer - Cash Flow + Program 23-03-2012.xlsx KLAWER BULK WATER INFRASTRUCTURE - CASH FLOW AND PROGRAM (Excl VAT) (Project No. TBA) 2014/2015 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 Mar-15 Total 2 Ml Reservoir (Phase 1) R - 2 Ml Raw Water Storage Dam (Phase 2) R 389 812.50 R 389 812.50 R 389 812.50 R 389 812.50 R 1 559 250.00 14 Ml Klawer Raw Water Storage Dam (Phase 3) R 536 250.00 R 536 250.00 R 536 250.00 R 536 250.00 R 536 250.00 R 536 250.00 R 536 250.00 R 536 250.00 R 4 290 000.00 Upgrade Klawer WTW R - Refurbishment of pump stations R - Total Construction R 389 812.50 R 389 812.50 R 389 812.50 R 389 812.50 R 536 250.00 R 536 250.00 R 536 250.00 R 536 250.00 R 536 250.00 R 536 250.00 R 536 250.00 R 536 250.00 R 5 849 250.00

Professional Fees R 113 000.00 R 33 000.00 R 33 000.00 R 33 000.00 R 13 500.00 R 13 500.00 R 13 500.00 R 13 500.00 R 13 500.00 R 13 500.00 R 13 500.00 R 13 500.00 R 320 000.00 Recoverable Expenditures R 11 000.00 R 11 000.00 R 11 000.00 R 11 000.00 R 7 500.00 R 7 500.00 R 7 500.00 R 7 500.00 R 7 500.00 R 7 500.00 R 7 500.00 R 7 500.00 R 104 000.00 Site Supervision R 15 000.00 R 15 000.00 R 15 000.00 R 15 000.00 R 15 000.00 R 15 000.00 R 15 000.00 R 15 000.00 R 15 000.00 R 15 000.00 R 15 000.00 R 15 000.00 R 180 000.00 Site and Occupational Health & Safety Supervision R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 60 000.00 Surveying R - Environmental Impact Study,EMP & ECO R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 60 000.00 Servitude Cost R - Total Fees R 149 000.00 R 69 000.00 R 69 000.00 R 69 000.00 R 46 000.00 R 46 000.00 R 46 000.00 R 46 000.00 R 46 000.00 R 46 000.00 R 46 000.00 R 46 000.00 R 724 000.00

Grand Total R 538 812.50 R 458 812.50 R 458 812.50 R 458 812.50 R 582 250.00 R 582 250.00 R 582 250.00 R 582 250.00 R 582 250.00 R 582 250.00 R 582 250.00 R 582 250.00 R 6 573 250.00

08/05/2012 Klawer - Cash Flow + Program 23-03-2012.xlsx 08/05/2012 KLAWER BULK WATER INFRASTRUCTURE - CASH FLOW AND PROGRAM (Excl VAT) (Project No. TBA) 2015/2016 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Total Grand Total 2 Ml Reservoir (Phase 1) R - R 3 861 000.00 2 Ml Raw Water Storage Dam (Phase 2) R - R 3 118 500.00 14 Ml Klawer Raw Water Storage Dam (Phase 3) R 536 250.00 R 536 250.00 R 536 250.00 R 536 250.00 R 536 250.00 R 536 250.00 R 536 250.00 R 536 250.00 R 536 250.00 R 536 250.00 R 5 362 500.00 R 9 652 500.00 Upgrade Klawer WTW R - R 2 138 400.00 Refurbishment of pump stations R - R 742 500.00 Total Construction R 536 250.00 R 536 250.00 R 536 250.00 R 536 250.00 R 536 250.00 R 536 250.00 R 536 250.00 R 536 250.00 R 536 250.00 R 536 250.00 R - R - R 5 362 500.00 R 19 512 900.00

Professional Fees R 13 500.00 R 13 500.00 R 13 500.00 R 13 500.00 R 13 500.00 R 13 500.00 R 13 500.00 R 13 500.00 R 13 500.00 R 13 500.00 R 135 000.00 R 1 701 500.00 Recoverable Expenditures R 7 500.00 R 7 500.00 R 7 500.00 R 7 500.00 R 7 500.00 R 7 500.00 R 7 000.00 R 7 000.00 R 7 000.00 R 7 000.00 R 73 000.00 R 313 000.00 Site Supervision R 15 000.00 R 15 000.00 R 15 000.00 R 15 000.00 R 15 000.00 R 15 000.00 R 15 000.00 R 15 000.00 R 15 000.00 R 15 000.00 R 150 000.00 R 510 000.00 Site and Occupational Health & Safety Supervision R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 50 000.00 R 190 000.00 Surveying R - R 50 000.00 Environmental Impact Study,EMP & ECO R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 5 000.00 R 50 000.00 R 195 000.00 Servitude Cost R 10 000.00 R 10 000.00 R 45 000.00 Total Fees R 46 000.00 R 46 000.00 R 46 000.00 R 46 000.00 R 46 000.00 R 46 000.00 R 45 500.00 R 45 500.00 R 45 500.00 R 55 500.00 R - R - R 468 000.00 R 3 004 500.00

Grand Total R 582 250.00 R 582 250.00 R 582 250.00 R 582 250.00 R 582 250.00 R 582 250.00 R 581 750.00 R 581 750.00 R 581 750.00 R 591 750.00 R - R - R 5 830 500.00 R 22 517 400.00

08/05/2012 Klawer - Cash Flow + Program 23-03-2012.xlsx

MATZIKAMA MUNICIPALITY IMPLEMENTATION READY STUDY RBIG REPORT PHASE 3: KLAWER BULK WATER INFRASTRUCTURE

Appendix B – Matzikama Municipality WSDP for 2012/2013 Financial year

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MATZIKAMA MUNICIPALITY WATER SERVICES DEVELOPMENT PLAN FOR 2012/2013 EXECUTIVE SUMMARY

DRAFT DOCUMENT 16 JANUARY 2012

WorleyParsons RSA (Pty) Ltd Contact person: Jaco Human 31 Allen Drive, Loevenstein 7530 PO Box 98 PO Box 398, Bellville 7535 VREDENDAL 8160 South Africa Tel: +27(27) 201 3300 Telephone: +27 (0)21 912 3000 Fax: +27(27) 213 3238 Facsimile: +27 (0)21 912 3222 email: [email protected] Ref 253460KS0 ABN 61 001 279 812

Incorporating KV3 ENGINEERS

TABLE OF CONTENTS

MATZIKAMA MUNICIPALITY

EXECUTIVE SUMMARY

WATER SERVICES DEVELOPMENT PLAN FOR

2012/2013

DESCRIPTION PAGE

Abbreviations and Definitions ...... ii

Key Terms ...... iv

Critical developments and associated factors that impacts our area for the immediate future ...... 2

Administration ...... 4

Demographics...... 5

Service Levels ...... 8

Socio-Economic Background ...... 9

Infrastructure ...... 11

Operation and Maintenance ...... 15

Associated Services ...... 19

Conservation and Demand Management ...... 20

Water Resources ...... 27

Financial ...... 34

Water Services Institutional Arrangements ...... 37

Social and Customer Service Requirements ...... 38

Needs Development Plan ...... 40

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ABBREVIATIONS AND DEFINITIONS

ABBREVIATIONS AND DEFINITIONS

AMP Asset Management Plan BDS Blue Drop System CAFES Conserving, Adequate, Fair, Enforceable and Simple CPP Community Private Partnership CRC Current Replacement Cost CRR Cumulative Risk Ratio DRC Depreciated Replacement Cost DWA Department of Water Affairs ECD Early Childhood Development EHP Environmental Health Practitioners EPWP Expanded Public Works Programme GAMAP General Accepted Municipal Accounting Practices GDS Green Drop System IAMP Infrastructure Asset Management Plan IDP Integrated Development Plan ILI Infrastructure Leakage Index ISP Internal Strategic Perspective KPI Key Performance Indicator l/s Litres per Second LED Local Economic Development LFPR Labour Force Participation Rate LMP Leakage Management Programme LORWUA Lower Olifants Rural Water User Association MAP Mean Annual Precipitation MIG Municipal Infrastructure Grant Ml Mega litre Ml/a Mega litre per year MM Matzikama Municipality mS/m Millie Siemens per Meter NGO Non-Governmental Organisation O&M Operation and Maintenance PDD Peak Daily Demand PRV Pressure Reducing Valve RBIG Regional Bulk Infrastructure Grant RDP Reconstruction and Development Programme RM Rand Million RPMS Regulatory Performance Management System RUL Remaining Useful Life RWW Reuse of Waste Water SANS South African National Standards SDBIP Service Delivery Budget Implementation Plan SDF Spatial Development Framework

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ABBREVIATIONS AND DEFINITIONS

SFWS Strategic Framework for Water Services SPP Socio-Political Programme TB Tuberculosis TMG Table Mountain Group UARL Unavoidable Annual Real Losses VIP Ventilated Improved Pit WC Western Cape WC/WDM Water Conservation / Water Demand Management WCP Water Conservation Products WDM Water Demand Management WMA Water Management Area WSA Water Services Authority WSDP Water Services Development Plan WTW Water Treatment Works WWTW Waste Water Treatment Works

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KEY TERMS

TERM INTERPRETATION Basic Water Supply Facility The infrastructure necessary to supply 25 litres of potable water per person per day supplied within 200 metres of a household and with a minimum flow of 10 litres per minute (in the case of communal water points) or 6 000 litres of potable water supplied per formal connection per month (in the case of yard or house connections). Basic Water Supply Service The provision of a basic water supply facility, the sustainable operation of the facility (available for at least 350 days per year and not interrupted for more than 48 consecutive hours per incident) and the communication of good water-use, hygiene and related practices. Basic Sanitation Facility The infrastructure necessary to provide a sanitation facility which is safe, reliable, private, protected from the weather and ventilated, keeps smells to the minimum, is easy to keep clean, minimises the risk of the spread of sanitation-related diseases by facilitating the appropriate control of disease carrying flies and pests, and enables safe and appropriate treatment and/or removal of human waste and wastewater in an environmentally sound manner. Basic Sanitation Service The provision of a basic sanitation facility which is easily accessible to a household, the sustainable operation of the facility, including the safe removal of human waste and wastewater from the premises where this is appropriate and necessary, and the communication of good sanitation, hygiene and related practices. CRC The cost of replacing the service potential of an existing asset, by reference to some measure of capacity, with an appropriate modern equivalent asset. GAMAP defines CRC as the cost the entity would incur to acquire the asset on the reporting date. DRC The replacement cost of an existing asset after deducting an allowance for wear or consumption to reflect the remaining economic life of the existing asset. IDP A municipal plan as defined in the Municipal Systems Act. MIG A conditional grant from national government to support investment in basic municipal infrastructure. RUL The time remaining over which an asset is expected to be used. Strategic Framework for The Strategic Framework provides a comprehensive summary of policy Water Services with respect to the water services sector in South Africa and sets out a strategic framework for its implementation over the next ten years. WSA A WSA is any municipality that has the executive authority to provide water services within its area of jurisdiction in terms of the Municipal Structures Act 118 of 1998 or the ministerial authorisations made in terms of this Act. There can only be one water services authority in any specific area. Water services authority area boundaries cannot overlap. Water services authorities are metropolitan municipalities, district municipalities and authorised local municipalities. WSDP A plan for water and sanitation services in terms of the Water Services Act.

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KEY TERMS

TERM INTERPRETATION WSP A Water services provider is • Any person who has a contract with a water services authority or another water services provider to sell water to, and/or accept wastewater for the purpose of treatment from, that authority or provider (bulk water services provider); and / or • Any person who has a contract with a water services authority to assume operational responsibility for providing water services to one or more consumers (end users) within a specific geographic area (retail water services provider); or • A water services authority which provides either or both of the above services itself WC The minimisation of loss or waste, the care and protection of water resources and the efficient and effective use of water. WDM The adaptation and implementation of a strategy by a water institution or consumer to influence the water demand and usage of water in order to meet any of the following objectives: economic efficiency, social development, social equity, environmental protection, sustainability of water supply and services, and political acceptability.

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253460KS0 : MATZIKAMA MUNICIPALITY : WATER SERVICES DEVELOPMENT PLAN : 2012/2013

EXECUTIVE SUMMARY

Every WSA has a duty to all customers or potential customers in its area of jurisdiction to progressively ensure efficient, affordable, economical and sustainable access to water services that promote sustainable livelihoods and economic development.

Sections 12 and 13 of the Water Services Act (Act No 108 of 1997) place a duty on WSAs to prepare and maintain a WSDP. The DWA has developed a new set of WSDP guidelines (October 2010) to assist WSAs with the WSDP process and to provide a framework for the capturing of the data. The business elements included in the guidelines and addressed in detail in the three Modules of MM’s WSDP are as follows:

• Administration • Demographics Profile • Service Levels Profile • Socio Economic Background Profile • Water Services Infrastructure Profile • Operation and Maintenance Profile • Associated Services Profile • Water Resources Profile • Conservation and Demand Management Profile • Financial Profile • Institutional Arrangements Profile • Social and Customer Service Requirements Profile • Needs Development Plan

The 2012/2013 WSDP of MM consists of the following documents.

• Executive Summary document (For Council approval and Public Participation Process) • Module1: Overview and assessment of the status of information and strategies on a WSA level. • Module 2: Detailed information: Enabling factors compliancy supportive information. • Module 3: Future plans and strategic supportive information.

The primary instrument of planning in the water services sector is the WSDP. The following principles apply to the WSDP:

• All WSAs must develop a WSDP.

• A new plan must be developed every five years and the plan should be updated as necessary and appropriate in the interim years.

• The WSDP must be integrated with the IDP of the municipality, as required in terms of the Municipal Systems Act.

• The WSDP must integrate water supply planning with sanitation planning.

• The WSDP must integrate technical planning with social, institutional, financial and environmental planning. The planning of capital expenditures must also be integrated with the associated operation and maintenance requirements and expenditures.

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• The WSDP must be informed by the business plans developed by water services providers and with the plans of any regional water services providers, as relevant.

• The plan must take into account the impact of HIV/Aids on future water demand.

• The WSDP must integrate with the catchment management strategy.

• The planning process must take into account the views of all important stakeholders, including communities, through a consultative and participatory process. Every effort must be made to ensure the adequate and meaningful participation of women in consultation forums.

• The draft plan must be made available for public and stakeholder comment and all comments made must be considered when preparing the final plan.

• The contents of the WSDP must be communicated to all important stakeholders, including DWA.

• A WSA must report annually and in a public way on progress in implementing the plan.

This WSDP is for the 2012/2013 financial year and is an update of MM’s 2008/2009 WSDP. The WSDP is aligned and integrated with the 2011/2012 IDP of MM and needs to form an integrated part of the IDP public participation and consultation process. The IDP is predominantly strategic as opposed to the WSDP that are more operationally orientated.

Part of the WSDP is to identify strategies (Module 3) that need to be developed to address the information shortfalls and other constraints, which impact on service delivery. The implementation strategies should not constitute a wish-list, but must be reasonable and achievable within the capital and operational budget and staff constraints of MM. The WSDP should be revised regularly, reporting the information for the previous five years and the projected future requirements. It is not a stagnant document, but rather a living process reliant on improvement and enhancement through the input provided by councillors, officials and technical assistants.

CRITICAL DEVELOPMENTS AND ASSOCIATED FACTORS THAT IMPACTS OUR AREA FOR THE IMMEDIATE FUTURE

Urban versus Rural Backlogs:

There is no basic water and sanitation services backlog in the urban areas of MM’s Management Area. It is however estimated that there might still be households on the farms in the rural areas with existing service levels below RDP standard. It is important for MM to verify the service levels on the farms through a detail survey.

The Municipality’s biggest challenge is to address the housing backlog in the urban areas and to ensure that the necessary bulk infrastructure is in place in order to meet the future demands. MM’s long term housing requirement is 4 936 houses whilst the short term requirement is 1 800 houses

Adequate funds also need to be allocated to essential rehabilitation and maintenance of the existing infrastructure in addition to the need to extend services to poor communities as both are priorities which need to be addressed. Due to the lack of adequate funds, such maintenance is however in competition with the need to extend services to the poor communities. The lack of maintenance of existing assets could result in the total collapse of such service with enormous economic consequences.

Reliance on Water Resources Available and Bulk Infrastructure

A Service Level Agreement between LORWUA and MM needs to be put in place for the provision of bulk raw water. The raising of Clanwilliam Dam and the development of the deep Table Mountain Group aquifer, are currently seen as the most promising possible large-scale developments in the Olifants / Doorn WMA.

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The Asset Audit Reports, for the water infrastructure for the various towns, of WAMTechnology that was completed during January 2011 gives a summary of the potential renewal projects. Infrastructure that is in a poor or very poor condition will require significant refurbishment or replacement in due course. The current water and sanitation infrastructure backlog for MM is estimated at R152M and R114M.

Links between Water Supply and Sanitation

Water and Sewer Master Plans are in place for all the towns in MM’s Management Area and are linked to the SDF. The future development areas were identified as part of the SDF. Water supply and sanitation services are balanced with land usage and development planning. All service delivery is done in accordance with the availability of water and the capacities of the WTWs and WWTWs that are in place or that will be implemented.

Limited Implementation and Operating Capacity in Some Municipalities

At a technical, operations and management level, municipal staff is continuously exposed to training opportunities, skills development and capacity building in an effort to create a more efficient overall service to the users.

MM will also continue with their mentoring role for operators ensuring an adequately trained and classified workforce with dedicated training programmes for supervisors and operators. Budgets need to be established to address the shortfall of skilled staff, rethink methods to retain qualified personnel and plan for succession and clear career paths for experienced staff. With such a program a source of specific resources of skilled operators, technicians and managers will be established.

Available funding

The Capital Budget of MM for water and sanitation services increased from R24.825M in 2010/2011 to R27.732M in 2011/2012. Capital funding will have to increase substantially if existing service levels are to be sustained, which has to be the goal. In this regard MM’s own funding, as well as the MIG funding must significantly exceed inflation. Other possible sources of funding and innovative funding mechanisms have to be explored.

An Asset Management Plan needs to be developed from the Asset Register, which will indicate the real replacement values and service life of the assets and the funds required to provide for adequate asset replacement.

Affordability of Service Levels (Operation and Maintenance Costs)

Both water and sanitation services are currently managed by MM in a financial sustainable manner. The number of blocks for the water tariffs of MM however needs to be increased from the current three block tariff structure to more blocks in order to promote the more efficient use of water.

Growing Backlog in Refurbishment of Existing Infrastructure

The Municipality got an Asset Register. It was however not possible to take the depreciated replacement costs for the different infrastructure components from the Asset Register. This shortcoming needs to be addressed by the Municipality.

It is essential for MM to protect their assets by ensuring that an Infrastructure Asset Management Plan is developed and implemented. This plan is based on the principle of preventative maintenance in order to ensure that, as far as this is practical, damage to assets is prevented before it occurs. Assets must be rehabilitated and / or replaced before the end of their economic life and the necessary capital funds must be allocated for this purpose.

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Maintenance activities have been increasingly focussed on reactive maintenance as a result of the progressive deterioration and failure of old infrastructure. Consequently, there has been dilution of preventative maintenance of other infrastructure. A regime of planned preventative maintenance should be established for all infrastructure assets classified as critical and important in the Asset Register. Consideration should be given to the establishment of a maintenance management system to enable MM to better manage the risks and more effectively plan and prioritise the wave of renewals that are going to be required over the next 20 years.

Major Economic Development

Investing in infrastructure creates an enabling environment for economic growth and is an important precondition for sustainable growth. Although MM has a potential for growth at much higher rates, failure to ensure adequate rehabilitation and maintenance of the existing infrastructure poses a serious threat to the local economy. The deterioration of water and sewer networks and rapid development, which is not always matched by growing capital expenditure, can further exacerbate the situation. MM therefore needs to continue with the rehabilitation and maintenance of their existing infrastructure in order to ensure the medium to long term sustainability of the existing infrastructure.

Associated Population Growth and Water Demand

Detail future water demand projection models were developed as part of the WSDP process and were linked to the projected population figures, in order to adequately plan for the augmentation of the existing water sources. The Municipality also needs to actively implements the WDM Strategy in order to reduce their current percentage of non-revenue water as far as possible and to keep the future water demand as low as possible.

ADMINISTRATION

Section 14 of the Water Services Act requires that the WSA must take reasonable steps to bring its draft WSDP to the notice of a number of different stakeholders so that they have the opportunity to comment on it.

The 2012/2013 WSDP will be distributed to the public, DWA and all the neighbouring WSAs for their comments. All relevant comments received on the draft WSDP will be included in the final WSDP.

Community Participation: The Municipality utilizes pubic ward meetings and Ward Committee structures as the underlying structures for public participation. Ward committee meetings are held bi-monthly whilst public meetings are held three times per annum. The IDP Representative Forum comprises one member from each ward committee and one representative from each of the community sectors in Matzikama. The following structures are used on a regular basis for public participation purposes:

• Public meetings • Ward Committees • IDP Representative Forum • LED Forum

The Vision and Mission statements of MM, as included in their 2011/2012 IDP, are as follows:

VISION STATEMENT A safe peaceful and prosperous community

MISSION STATEMENT To provide the community with an effective, affordable and quality service by means of sustainable development.

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253460KS0 : MATZIKAMA MUNICIPALITY : WATER SERVICES DEVELOPMENT PLAN : 2012/2013

The Objectives of MM, as included in their IDP, are as follows:

KPA: Basic Service Delivery and Infrastructure Development, Social and Environment

• To ensure the availability and maintenance of community and recreational facilities.

• To ensure that Communities live and work in a clean, safe and well protected environment.

• To provide effective and affordable basic municipal services.

• Promote social development in Matzikama Municipal area

• To ensure effective and efficient town and land-use planning services.

• To facilitate effective and efficient housing delivery.

KPA: Financial Viability and Management

• To provide a service that ensures financial viability and sustainability. • Introduce effective control and management of municipal assets and liabilities including revenue. • To ensure the effective implementation and control of the approved budget plan.

KPA: Local Economic Development

• To ensure strategic management services that is effective and fit for purpose. • To provide a service that advances the development of the local economy in the municipal area.

KPA: Institutional Development and Municipal Transformation

• To ensure a well-trained and satisfied workforce.

KPA: Good Governance and Community Participation

• To implement effective internal and external communications. • To ensure an effective, responsive an accountable organization. • To ensure an effective and efficient administration. • To ensure effective information and communication technology systems

DEMOGRAPHICS

Status Quo:

MM falls within the Olifants / Doorn Water Management Area (WMA). The major river in the WMA is the Olifants River, of which the Doring River (draining the Koue Bokkeveld and Doring areas) and the Sout River (draining the Knersvlakte) are the main tributaries. The life-giving arterial, namely the Olifants River, with its associated canal systems supports a flourishing agricultural sector. Vredendal is the primary service centre. Other towns linked to the river are Klawer and Lutzville. Vanrhynsdorp is located on the N7 at the turnoff to Upington, while Doringbaai and Strandfontein are towns on the Atlantic coast, the latter being a well-known holiday resort. Smaller villages of note are Ebenhaezer, Koekenaap and Papendorp. Ebenhaezer is a small mission town close to the river mouth (Olifantsdrif is actually part of it) while Papendorp is a very small settlement at the mouth of the Olifants river.

The Municipality consists of eight individual wards, and is the only WSA within the municipal area and is also the WSP. Bulk raw water is supplied by LORWUA to the various towns. A Service Delivery Agreement between MM and LORWUA still needs to be put in place.

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MM, like all other WSAs countrywide, faces a series of challenges namely:

• Provision of basic services on a sustainable basis.

• Stimulating local economic development.

• Sound management of its financial affairs.

• Strengthening continued community participation in the affairs of Local Government.

• Provision of subsidised / low cost housing.

• Development of a social strategy.

• Growing population, unemployment and poverty.

• Continued reformation in local government.

• Backlog in infrastructure.

From a Water Services perspective, the most significant challenges are the upgrading of the WTWs and WWTWs, the replacement and upgrading of old infrastructure to accommodate development, the provision of sustainable basic services to informal settlements and to ensure the provision of basic services to rural communities located on private farms. Strategies and action plans will need to be developed and implemented, in collaboration with farm owners, in order for the Municipality to fulfil its legal obligations and responsibilities as WSA.

Climate Change: In terms of adapting for climate change, water systems will need to be more robust and new / alternative sources of supply may need to be found. Increased skills will be required from water managers and long-term water projections are required.

Although an overall decrease in rainfall is generally not forecasted, increased variability in the climate and frequency of extreme events, as well as increased temperature and wind could have an impact on water sources, particularly surface waters.

It is therefore advisable for MM that a conservative approach be followed regarding the management of water sources. It is proposed that the following approach be adopted to mitigate and adapt to the impacts of climate change:

• establish assurance of supply levels of all water sources;

• increase assurance of supply of the water resources by ensuring that there is at least 10% additional capacity (headroom), when considering the maximum 24 hour demand on the peak month of the year;

• do not undertake new developments unless a proper investigation of the implication on water sources and sustainability in the long term has been undertaken;

• vigorously implement WDM measures, especially in terms of the following:

 increased water efficiency

 frequent monitoring of the water supply system, from the sources to the consumers; and

 regular and adequate system maintenance and repairs.

Floods: One of the climate change threats in some parts of the Western Cape is the likelihood of floods with greater intensity and longer term impacts. There is likely to be increases in the severity and unpredictability of weather patterns. Flooding and storms are predicted which could have devastating effects on agricultural production.

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Demographic Perspective

Economic: Vredendal is by far the largest town in the area and it is also centrally located, rendering it the logical economic and administrative centre. Vanrhynsdorp, Klawer and Lutzville could be regarded as secondary towns with established business districts. Ebenhaezer is a small mission town adjacent to the Olifants River estuary, while Papendorp is a very small settlement located at the mouth of the Olifants River.

The area is dependent upon the following economic activities:

• Agriculture (grapevines, vegetables, livestock) • Processing of agricultural products (e.g. viniculture) • Mining (e.g. Exaro Namakwa Sands heavy minerals) • Fishing industry limited to recreational and small fishing rights) • Tourism (Seasonal, especially during the flower season)

Social: The key human development issues facing the Municipality include poverty and unemployment. People migrating to or from the Matzikama have far reaching implications for the Municipality as it has a major effect on the economy. In-migration of people has an impact on the provision of housing and services, unemployment, poverty and the economy in general. Matzikama is losing people with skills to other regions and provinces.

Gaps and Strategies:

MM’s long term housing requirement is 4 936 houses whilst the short term requirement is 1 800 houses. The housing plan makes provision for 1 800 houses to be built in the short-term, which is between now and 2015. The next housing project with 1 800 houses is scheduled for Vredendal North followed by Klawer and Lutzville.

Following 2012 the housing need will be aligned with the provincial strategy and infrastructure will be addressed in the Matzikama towns earmarked, namely Vredendal and Vanrhynsdorp. The infrastructure development strategy guided by the Western Cape Development Framework focuses on development zones amongst others along the N7. Vredendal and Vanrhynsdorp form part of this development zone. Public and private investment will be used to integrate long term settlement patterns in the regional development zones with economic and environmental resources. The coastal town of Doringbaai has also been earmarked for this period as it is foreseen that relevant infrastructure funds will not be obtained within the period 2009-2012. The strategy will not be limited to infrastructure, but public transport and rental strategies will also be addressed.

Infrastructure investment will strengthen the towns of Klawer, Lutzville, Vanrhynsdorp and Vredendal, all of whom has a strong agricultural economy and proportionately important industries, wholesale and tourism potential. In the case of Doringbaai hard investment will promote tourism and recreational residential development. The proposed developments will strengthen the place identity of the existing towns.

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253460KS0 : MATZIKAMA MUNICIPALITY : WATER SERVICES DEVELOPMENT PLAN : 2012/2013

SERVICE LEVELS

Status Quo:

The current residential water and sanitation service levels in MM’s Management Area are as follows (Consumer Units)

Area Total Vredendal Vanrhyns- dorp Klawer Lutzville Lutzville West Koekenaap Ebenhaezer Papendorp Strand- fontein Doringbaai Farms

WATER SERVICE LEVELS Basic Need 0 0 0 0 0 0 0 0 0 0 815 815 (RDP) Housing Need 0 0 0 0 0 0 0 0 0 0 0 0 (No Services)* Housing Need (Communal 391 0 106 150 0 0 0 0 0 0 0 647 Services)* Adequate 4 599 1 373 1 452 1 342 200 283 631 62 503 321 5 519 16 285 Total 4 990 1 373 1 558 1 492 200 283 631 62 503 321 6 334 17 747 SANITATION SERVICE LEVELS Basic Need 0 0 0 0 0 0 0 0 0 0 2 262 2 262 (RDP) Housing Need 0 0 0 0 0 0 0 0 0 0 0 0 (No Services)* Housing Need (Communal 391 0 106 150 0 0 0 0 0 0 0 647 Services)* Adequate 4 599 1 373 1 452 1 342 200 283 631 62 503 321 4 072 14 839 Total 4 990 1 373 1 558 1 492 200 283 631 62 503 321 6 334 17 747 Note: * Informal areas with no services or communal services, exclude backyard dwellers on formal erven

Gaps and Strategies:

As a priority it is the responsibility of MM to make sure that adequate and appropriate investments are made to ensure the progressive realisation of the right of all people in its area of jurisdiction to receive at least a basic level of water and sanitation services. Whilst the provision of basic water services is the most important and immediate priority, WSAs are expected to provide intermediate and higher levels of services (for example, water on-site) wherever it is practical and provided it is financially viable and sustainable to do so.

All water services provided by MM to consumers within the Municipal Management Area are linked to the Municipality’s Tariff Policy and poor households are incorporated though MM’s Indigent Policy.

The large number of residents in the lowest income groups (living in informal areas) places a major challenge on MM to provide suitable housing. MM works towards providing all households in the towns with a water connection inside the house and connecting all households to a waterborne sanitation system. It is however important to consider the Municipality’s capacity (financial and institutional) to operate and maintain complex sewage systems if opting for higher service levels and in particular waterborne sanitation.

All the formal households in the urban areas of MM’s Management Area are provided with water connections and waterborne sanitation facilities inside the houses (Higher level of service). Communal ablution facilities are provided in the informal areas as a temporary emergency service. MM takes note of the fact that communal standpipes represent probably the weakest part of a network’s water supply service. Standpipes are often constructed in ways that cannot withstand excessive use (and abuse) and are often neglected in terms of operation and maintenance, adversely affecting the health of its already vulnerable and poor users. Communal standpipes are also used by poor households who normally don’t pay for water.

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MM is however faced with various challenges with regard to the provision of services on private owned land in a financial sustainable manner (enabling the ongoing operation of services and adequate maintenance and rehabilitation of the assets), which include the following:

Free basic water policy:

• The provision of the infrastructure (facilities) necessary to provide access to water to all households in a sustainable and economically viable manner.

• The development of subsidy mechanisms which benefit those who most need it.

Free basic sanitation policy:

• Provision of the correct sanitation facility to the poor household.

• Health and hygiene promotion must be provided in a co-ordinated manner and must be properly managed and adequately funded if free basic sanitation is to become a reality. This requires close collaboration between the EHPs of the West Coast District Municipality responsible for environmental health and MM.

• Subsidising the operating and maintenance costs. If the basic service is to be provided free to the poor then MM must ensure that the costs of providing the service are covered by the local government equitable share and / or through cross-subsidies within MM’s Management Area.

The ownership of water services assets may be in the hands of the person owning the land where an “on-site” water or sanitation facility is provided to a household. There is no legal impediment to the use of government grants to fund infrastructure for a poor household on private land not owned by that household, provided that the intermediary (the private land owner) makes a financial contribution (This is because the intermediary becomes the owner of the infrastructure once it is installed). Government is looking at specific policies with regard to the appropriate level of contribution.

The clinics and hospitals in MM’s Management Area have adequate and safe water supply and sanitation services. All the schools in MM’s Management Area also have adequate and safe water supply and sanitation services. It is however important for the schools in MM’s Management Area to focus on Water Demand Management activities and for MM to support the schools with a WDM programme.

SOCIO ECONOMIC BACKGROUND

Status Quo:

The projected present population and future population growth rates used for the WSDP are summarised in the table below:

Census 2001 2001 - 2010 Projections for 2010/2011 Estimated Number of Distribution Residential System Number of Persons / Number of Population Growth %/a Population Consumer Households Household Households Units Vredendal 14 307 3 855 3.71 3.22% 19 025 5 126 4 990 Vanrhynsdorp 4 582 1 159 3.95 2.10% 5 524 1 397 1 373 Klawer 5 352 1 436 3.73 2.87% 5 515 1 480 1 558 Lutzville 4 277 1 281 3.34 2.29% 5 242 1 570 1 692 Koekenaap 827 174 4.75 5.85% 1 380 290 283 Ebenhaezer 352 85 4.14 6.12% 2 942 710 631 Strandfontein 73 29 2.52 4.56% 109 43 503 Doringbaai 1 142 279 4.09 1.70% 1 329 325 321 Farms 19 301 6 181 3.12 0.27% 19 783 6 335 6335 TOTALS 50 213 14 479 3.47 2.16% 60 850 17 278 17 686 Note: Growth based on other 2001 Census data as included in SDF, Klawer 4 274 people and Ebenhaezer 1 723 people

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MM has a relatively evenly balanced population with children and youth accounting for 30.5% and 33% respectively, while the working age component represents 65.2% of the Municipality’s population, which is rather significant. This points to the importance and possibly reliance of the inhabitants on job creation initiatives while local policy initiatives would have job creation as a central theme. Persons aged 65 years and older accounted for 4.3% of the total population in 2007, which is minimal when taken as a proportion of the entire population within the Municipality.

The labour force has declined by an annual average rate of 1.6% from 22 781 in 2001 to 20 803 in 2007, with the labour force participation rate (LFPR) decreasing from 69.2% to 68.1% over the same period. The 2001 Census and 2007 Community Survey respectively indicated that the number of people employed declined from 18 705 in 2001 to 16 617 in 2007 with an accompanying increase in the unemployment rate from 17.9% to 20.1% between 2001 and 2007.

MM’s Local Economic Development objective is “To ensure strategic management services that are effective and fit for purpose” and “To provide a service that advance the development of the local economy in the Municipal area”.

The three largest economical contributing sectors in 2009 were; Agriculture (27.7%), Financial (19.9%) and Community Services (15.9%). In 2001, these sectors contribution were as follows; Agriculture (29.3%), Financial (13.1%) and Community Services (16.1%).

Gaps and Strategies:

The population of MM is predominantly young. Therefore good education especially in the early years of schooling is important in laying the foundation for future learning. The poor physical infrastructure and the poor access to secondary and tertiary institutions remain a key concern for MM, especially since there is a skills deficit in the area.

It is important for MM to focus on labour intensive construction methods (EPWP projects) when implementing new projects. This process involves attacking poverty through job creation in the delivery of sustainable services. The Guidelines for the Implementation of Labour Intensive Infrastructure Projects under the Expanded Public Works Programme is available to assist Municipalities.

The Municipality needs to collaborate with the private sector and local non-profit organizations to provide needed skills at all levels, commission a skills audit and gap assessment and a skills development exercise focusing on specific priorities. The projects should focus on socio-economic upliftment, as part of MM’s strategy to bring about poverty alleviation through job creation whilst enhancing the prospects of reducing outstanding municipal consumer debt.

The main objectives of these projects should be as follows:

• Create employment • Reduce poverty • Reduce outstanding municipal debts • Transfer / develop skills • Create facilities, build infrastructure and improve service delivery • Draw people into the economy (opening bank accounts) • Build pride of ownership in the community • Involve communities in developing their areas.

Job creation must remain a major priority for MM, as it should be for all spheres of government, especially since the Municipality alone does not have the power or resources to fully address unemployment.

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People migrating to or from Matzikama have far reaching implications for the Municipality as it has a major effect on the economy. The population of Lutzville increased with more than 50% over the last ten years, which is a direct result of the lack of skills. The towns most affected by in-migration are Koekenaap, Klawer and the northern section of Vredendal. Apart from the impact on the housing backlog, in-migration compels the Municipality to establish informal settlements to provide interim housing for the homeless. The establishment of informal settlements encourages in-migration. Good management is required to control the development of informal settlements so they do not become permanent residential areas with sub-standard housing and inadequate services as the norm.

Investing in infrastructure creates an enabling environment for economic growth and is an important precondition for sustainable growth. Although MM has a potential for growth at much higher rates, failure to improve the current state of infrastructure poses a serious threat to the local economy. The deterioration of networks and rapid development, which is not matched by growing capital expenditure, further exacerbates the situation. Adequate rehabilitation and maintenance of the existing infrastructure is critical in order to ensure the medium to long term sustainability of the existing infrastructure.

INFRASTRUCTURE

Status Quo:

Water: The table below gives an overview of the major water infrastructure components, for the various distribution systems, in MM’s Management Area.

Estimated Internal Number of Water Distribution Bulk Supply WTWs Total Storage Reticulation Water Pump Systems (Resources) Capacity (Ml) (DWA Class) Network (m) Stations Vredendal & Vanrhynsdorp Vredendal (D) 110.265 4 17.080 Klawer Klawer (D) 28.550 4 3.530 Olifants River Lutzville Government Water Lutzville (D) 1 4.750 Lutzville West Scheme (Bulk Water Lutzville West (E) 26.750 2 0.250 Services Provider: Koekenaap LORWUA) Koekenaap (D) 2 0.460 Ebenhaezer, Papendorp, Ebenhaezer (D) 31.205 3 6.044 Strandfontein, Doringbaai

Sewer: The towns of Vredendal, Lutzville West, Koekenaap, Strandfontein and Doringbaai are fully serviced by sewer reticulation systems. The towns of Vanrhynsdorp, Klawer, Ebenhaezer and Lutzville are partially serviced by sewer systems, with a number of septic tanks still in use.

The table below gives an overview of the major sewer infrastructure components, for the various drainage systems, in MM’s Management Area.

Sewer Drainage Sewer Network Reticulation (m) Number of Sewer WWTWs Systems Rising Mains Gravity Sewers Pump Stations (DWA Class) Vredendal South (B) Vredendal 8 656 47 540 8 Vredendal North (Wait) Vanrhynsdorp - 7 836 - Vanrhynsdorp (C) Klawer 2 714 12 934 5 Klawer (D) Lutzville 1 944 10 708 2 Lutzville (E) Lutzville West 714 1 145 1 Lutzville West (D) Koekenaap 1 080 1 874 1 Koekenaap (Wait) Ebenhaezer 2 805 3 024 1 Ebenhaezer (E) Papendorp - 2 026 - - Strandfontein 997 7 383 2 Strandfontein (E) Doringbaai 832 6 084 1 Doringbaai (C)

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Gaps and Strategies:

Surface Water Infrastructure: The raw water storage dams at the various towns must make provision for the annual two (2) week period when the canal system of the Olifants River Government Water Scheme is closed off for maintenance purposes. The Municipality is therefore busy with various projects to increase the raw water storage capacities.

Water Treatment Works Infrastructure: The Municipality completed Process Audits for each of their WTWs during October 2011. The Process Audits assess the Treatment Plant Performance and Unit Treatment Processes, compare the design capacity with the current flows and loadings, investigate management practices and communication protocols, check implementation of critical control points and determine compliance with Blue Drop System requirements and criteria.

The Municipality is busy with two RBIG investigations, which include the upgrading of the Vredendal and Klawer WTW. The shortcomings with regard to the Lutzville, Lutzville West, Koekenaap and Ebenhaezer WTW will be included in the Process Audits of these WTWs.

It is also important for MM to investigate all the disinfection / chlorination installations in MM’s Management Area. The aim needs to be to determine whether or not the installations comply with the relevant regulations and legislation eg. OHS Act, Environmental Act, National Water Act, SANS Codes, correct working and servicing of chlorination installations and the conduct of safe working procedures.

MM is currently busy with the putting together of an Improvement / Upgrade Plan for all their WTWs as part of their Water Safety Plan. The Plan will identify all the existing significant risks, where the existing controls were not effective or absent and needs to be implemented.

Water Pump Stations: The Water Master Plan (February 2005) has indicated that based on the most likely land-use development scenario, it will be necessary for the following water pump stations:

Town Recommendations included in the Water Master Plan Capacity (l/s) Head (m) Klawer New pump station required for pressure requirements 5 20 Lutzville New pump station required to rezone network 45 20 Strandfontein New pump station when future areas developed 18 35 Vredendal North (RBIG) Upgrade existing pump station at WTW Currently investigated as part of Vredendal / Vanrhynsdorp (RBIG) New bulk water supply pump station RBIG study Klawer (RBIG) Upgrade existing pump station at WTW

Reservoir Infrastructure: MM’s overall storage factors of the reservoirs for the various towns, based on 1 x PDD (24 hours storage capacity), are 1.3 for Vredendal / Vanrhynsdorp, 1.44 for Klawer, 1.05 for Lutzville / Lutzville West, 0.75 for Koekenaap and 4.51 for Ebenhaezer / Strandfontein / Doringbaai.

Even though the town’s overall storage capacity might be adequate there might be some distribution zones within the town’s network with inadequate storage capacity, as identified through the Water Master Plans and indicated in the table below:

Town Recommendations included in the Water Master Plan Capacity (Ml) Koekenaap Additional reservoir needed 0.500 Doringbaai Additional reservoir, Phase 1 0.500 Vredendal North (RBIG) Additional reservoir storage capacity Currently investigated Klawer (RBIG) Additional reservoir storage capacity Currently investigated Vanrhynsdorp When future areas develop 2.000 Vredendal South When future areas develop 2.500 Papendorp When existing tank nears capacity 0.080

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Water Reticulation Infrastructure: The Water Master Plan (February 2005) has indicated that based on the most likely land-use development scenario, the following further water reticulation infrastructure components will be necessary:

Doringbaai: The existing water distribution system as well as reservoir capacity should be sufficient to accommodate anticipated full development. Provision should be made for the potential installation of an additional pipe to reinforce the main link between the northern and southern areas, if the residual pressures at the southern extremes of the system should become unacceptable.

Ebenhaezer: The existing water distributions system in Ebenhaezer is sufficient to serve the existing supply area. The existing reservoir capacity will not be sufficient to accommodate any further growth within the area. The capacity of the distribution network to accommodate further growth should be sufficient if the distribution zones as proposed are verified.

Klawer: Network components were identified that need to be verified by the Municipality. All the master plan items are required to accommodate anticipated future developments or rezoning of the system. Changes to the existing distribution zones are as follows:

• Klawer South Zone: Creation of a separate supply zone fed by a proposed booster pump to serve the higher lying area in Klawer South (When low residual pressures occur).

• Existing Klawer north zone be split in two so that the higher lying areas in Klawer North are fed from the higher lying 1.5 Ml reservoir.

All other master plan items are required to accommodate currently anticipated future developments. An extra 0.5Ml reservoir is required at the same level as the current 1.5 Ml reservoir situated on the hill in Klawer North to accommodate future developments, if 48-hour spare capacity is required. Capacities of the pumps are unknown. Capacity of pumps from WTWs to 1.5 Ml Engen reservoir at least 45 l/s and the capacity of the pumps feeding to the 1.5Ml reservoir situated on the hill in Klawer North be at least 35 l/s.

Lutzville: Main proposed change to the existing operating of the system is the creation of a separate supply zone fed by a proposed booster pump. Two alternative locations for the booster pump are indicated allowing for phased implementation in response to requirements from existing or newly developed areas. The existing reservoir capacity in Lutzville should be sufficient to accommodate full future development as currently anticipated.

Papendorp: The existing reservoir capacity, which is sufficient to serve the present occupied stands, will become insufficient and provision is made for additional storage capacity of 30kl. No augmentation to the distribution system is foreseen.

Strandfontein: Reinforcing the water distribution system will be required, in order to accommodate future developments. It is proposed that a new supply zone be established, mainly to supply future developments but also existing stands on the higher lying areas. This supply zone will eventually be served through a booster pump that needs to be implemented when the current practice of augmenting the pressure system through opening a valve linking the reservoir supply pump line directly to the network is no longer feasible. No additional reservoir storage capacity is foreseen.

Vanrhynsdorp: Main proposed master plan items pertain to pipes required to serve planned developments in the northern area of the town.

Vredendal: Main proposed master plan items for the northern areas pertain to pipes required to serve planned developments in the northern area of the town. No changing in existing supply zones is proposed. Additional reservoir capacity of 4 Ml (6.5Ml – 2.5Ml) will be required for the anticipated full development in this area. The current capacity of the pump feeding the North reservoir is uncertain (Required capacity is 100 l/s).

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The entire distribution system of Vredendal South can be supplied as a single zone. Master Plan items were identified to serve future developments to the south-west of the town as well as improve residual pressures in the areas where problems are currently being experienced. Remove PRV at the river crossing, create a separate supply zone for this problematic area through isolating it and serving it through the PRV at a setting of 45m.

Sewer Pump Stations: The Sewer Master Plan (February 2008) has indicated that based on the most likely land-use development scenario, it will be necessary for the following sewer pump stations:

Town Recommendations included in the Sewer Master Plan Capacity (l/s) Doringbaai New sewer pump station Unknown Lutzville New pump station when new future main outfall sewer is constructed 21 Klawer Two new sewer pump stations for new developments Unknown New pump station to serve existing stands with reticulated sewer system 5 Ebenhaezer New pump station to supersede existing septic tank 5

Sewer Reticulation: The Sewer Master Plan (June 2005) has indicated that based on the most likely land- use development scenario, the following further sewer reticulation infrastructure components will be necessary:

Doringbaai: No significant problems in Doringbaai. Item DOR1.1 is proposed because of insufficient capacity of the existing 75mm dia gravity sewer when future development is accommodated.

Strandfontein: Upgrading of the existing main outfall sewer from the rising main to the oxidation pond will be necessary in order to accommodate future developments.

Ebenhaezer: No upgrades required for the existing sewer system. Only proposed items are to supply the western part with a sewer system.

Olifantsdrift: A pump station was constructed, which pump the sewer from Olifantsdrift to the oxidation ponds.

Papendorp: There are no upgrades required for the Papendorp sewer system.

Klawer: Upgrading of the existing main outfall sewers will be necessary in order to accommodate future developments. Future developments U2 and U3 can possible gravitate. If, through detail investigation, it is established that the above is not possible, these two areas can be drained under gravity with future development U6 to the Eikevlei area underneath the channel (Investigate possibility to gravitate underneath the channel).

Future development area U5 is located on a very flat area, and the possibility of gravitation to the Eikevlei pump station must be established through a detail investigation. Otherwise a pump station must be established.

Item KLA1.3 is proposed to supply the southern part with a reticulated sewer system. It is foreseen that the flow from this area can gravitate to the existing pump station (To be investigated).

Lutzville: The main changes are to decommission the existing pump station and the construction of a future main outfall sewer to accommodate future developments and existing stands which are not currently serviced.

New pump station and rising main will need to be constructed to pump the flow draining form the new future outfall sewer to the existing pump station. Item LUT1.4 is proposed to supply the southern part with a reticulated sewer system.

Koekenaap and Lutzville West: There are no upgrades required for these sewer systems.

Vanrhynsdorp: There are no upgrades required for the North sewer system. The cost related to item VAN1.1 is a rough estimate of the future pipes required for the new drainage area. There is also a possibility that a new pump station is required to pump the sewer form the new drainage area to the oxidation pond, but this possibility was not included as a master plan item. 2011-12-09/Executive Summary.doc/(JH) 14

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Vredendal: North: Upgrading of the existing main outfall sewers will be necessary in order to accommodate future developments. Construction of a new main outfall sewer to accommodate anticipated future developments. It is also proposed that the rising mains from pump station VN-PS1 and VN-PS2 be disconnected from the existing system and connected to the new main outfall sewer. Item VREN1.6 represents the upgrading of the existing rising main from pump station VN-PS4 to the oxidation pond, to accommodate the total future flow from Vredendal North.

Vredendal South: Upgrading of the existing main outfall sewers will be necessary in order to accommodate future developments.

Waste Water Treatment Works: The table below gives a summary of the existing capacities and current flows at each of the WWTWs (Ml/day):

Percentage (Current Flow / WWTW Existing Capacity Average Daily Flow Design Hydraulic Capacity) Vredendal South 1.000 0.969 96.9% Vredendal North 1.660 0.948 57.1% Vanrhynsdorp 0.701 0.568 81.0% Klawer 0.650 0.418 64.3% Lutzville 0.300 0.441 147.0% Lutzville West 0.090 0.049 54.4% Koekenaap 0.160 0.128 80.0% Ebenhaezer 0.150 0.278 185.3% Strandfontein 0.200 Unknown Unknown Doringbaai 0.165 Unknown Unknown

The table below gives an overview of the WWTWs to be upgraded as included in the Municipality’s approved 2011/2012 three year Capital Budget.

Town Recommendations Year in Capital Budget Cost Vredendal South Upgrade WWTW 2011/2012 R2 940 000 Vredendal North Upgrade WWTW 2011/2012 R3 372 000 Lutzville West Upgrade oxidation dam system 2012/2013 R3 750 000 Koekenaap Upgrade oxidation dam system 2013/2014 R3 750 000 Strandfontein Upgrade oxidation dam system 2011/2012 R4 500 000 Doringbaai Upgrade oxidation dam system, Phase 2 2013/2014 R1 500 000 Ebenhaezer Upgrade oxidation dam system Not yet incl. R5 915 460 Klawer Upgrade oxidation dam system Not yet incl. R7 650 000 Lutzville Upgrade oxidation dam system Not yet incl. R4 340 000

OPERATION AND MAINTENANCE

Status Quo:

MM drafted their first Water Safety Plans for the Vredendal / Vanrhynsdorp, Klawer, Lutzville, Lutzville West, Koekenaap and Ebenhaezer distribution systems during June 2010. These Water Safety Plans will be updated during 2011/2012.

MM submitted the qualifications of their personnel with their applications for the registration of the Process Controllers and Supervisors onto the BDS and GDS. The Municipality is currently busy to review their Organogram in order to get it in-line with DWA’s requirement for Process Controllers per Class of plant. The Process Controllers also currently receive training from DWA and applications for the re-classification of the Process Controllers will be submitted to DWA once the current training is completed.

The Municipality is in the process of compiling comprehensive Operation and Maintenance Manuals for all their WTWs and WWTWs.

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The DWA launched the blue and green drop certification, with regard to drinking water quality and the quality of treated effluent discharged from WWTWs, at the Municipal Indaba during September 2008. Blue drop status is awarded to those towns that comply with 95% criteria on drinking water quality management. The Blue Drop Certification programme is in its third year of existence and promises to be the catalyst for sustainable improvement of South African drinking water quality management in its entirety. The blue drop performance of MM is summarised as follows in the DWA’s 2011 Blue Drop Report (May 2011):

Municipal Blue Drop Score 32.98%

Regulatory Impression: The Blue Drop Inspectors expressed concern about the management of drinking water quality within the water supply systems of MM. In spite of a valiant effort of the official representing the authority, he was always going to be challenged to ensure a good Blue Drop performance since limited access to resources and assistance was clearly exposed. Additional capacity is urgently required.

Extreme poor water quality compliance records in Ebenhaezer and Koekenaap raise the concern that the immune-compromised in these two communities will always be at risk. Process optimization is therefore an urgent requirement. Until such time the Department cannot have any confidence in the quality of tap water these two towns. This dire situation might be exaggerated due to limited monitoring that took place.

1. The fact that no design capacities are documented compromises the municipality’s ability to implement effective asset management and relevant planning.

2. It is preferable that additional process controlling staff is sourced and that currently employed is invested in (training) to ensure that process amendments can timeously be implemented in order to maintain supply of water of acceptable quality.

Performance Area Vredendal Klawer Lutzville Lutzville West Koekenaap Ebenhaezer Water Safety Planning Process & Incident Response Management 23 23 51 29 23 23 Process Control, Maintenance and Management Skills 13 31 14 13 13 27 Monitoring Programme 34 45 45 45 45 45 Credibility of Sample Analyses 100 100 100 100 100 100 Submission of results 20 20 20 0 50 20 Drinking Water Quality Compliance 5 78 5 5 5 5 Performance Publication 100 100 100 100 100 100 Asset Management 20 20 20 20 35 26 Bonus Scores 0 0 0 0 0 0 Penalties 2.1 2.1 2.1 2.1 1.8 2.1 Blue Drop Score (2011) 28.54% 53.21% 33.96% 29.56% 33.41% 31.96% Blue Drop Score (2010) 28.08% 30.88% 30.38% N/A N/A 30.88% System Design Supply Capacity (Ml/d) 2 Unknown Unknown Unknown Unknown Unknown System Operational Capacity 75% Unknown Unknown Unknown Unknown Unknown Population served by System 23 000 6 137 5 856 1 200 1 347 4 288 Average daily consumption per capita (l) 65 - - - - - Microbiological Compliance (12 months) 81.82% (4 Months) 100.00% (4 Months) 83.33% (3 Months) 85.71% (7 Months) 33.33% (3 Months) 67.86% (4 Months) Chemical Compliance (12 months) 99.56% (10 Months) 99.65% (10 Months) 93.75% (10 Months) 100.00% (8 Months) 95.12% (11 Months) 99.65% (10 Months)

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The green drop performance of MM is summarised as follows in the DWA’s 2011 Green Drop Report:

Average Green Drop Score 66.1%

Regulatory Impression: In the words of the Lead Assessor: “The general impression was that the LM is competent and committed to improving wastewater treatment. They were well prepared, diligent and knowledgeable on wastewater treatment”. MM did impressively well noting the massive improvement on the 2009 performance. Should they proceed in this fashion the evasive Green Drop certification is imminent.

Most impressive would be the relatively high compliance levels obtained even at some of the oxidation ponds they are managing, this is certainly commendable. Special mention must be made of the comprehensive WSDP which was presented as part of the asset management planning process, as well as the municipality amending their monitoring programme to provide more credible verification results.

Green Drop Findings: 1. The lack of Incident / failure response protocol implementation, bylaws (and the implementation thereof), as well as some asset management shortcomings, compromised an even more impressive Green Drop Score at the Vredendal systems. 2. The Site Inspection Scores were 44% for Vredendal South, 52% for Klawer, 81% for Koekenaap and 60% for Vanrhynsdorp.

Vredendal Vredendal Criteria Vanrhynsdorp Klawer Lutzville South North Process Control, Maintenance & Management Skill 88 88 90 90 90 Monitoring Programme 80 80 60 60 60 Credibility of Sample Analysis 100 100 100 100 100 Submission of results 25 25 25 25 25 Wastewater Quality Compliance 72 100 67 67 67 Failure Response Management 16 16 16 16 16 Bylaws 20 20 20 20 20 Treatment and Collector Capacity 100 100 85 85 85 Asset Management 68 68 68 68 68 Bonus Scores 0.8 0.4 1.7 1.7 1.7 Penalties 0 0 0 0 0 Green Drop Score (2011) 68.2% 76.6% 64.3% 64.3% 64.3% Green Drop Score (2009) 0% 0% 0% 0% 0% Treatment Capacity (Ml/d) 1 0.175 0.71 0.593 0.054 70% 56% Assume Assume Assume Operational % i.t.o. Capacity >100% >100% >100% Cumulative Risk Rating (CRR) 11 7 8 11 11 % i.t.o. Maximum Risk Rating 61.1% 38.9% 44.4% 61.1% 61.1%

Criteria Lutzville West Koekenaap Ebenhaezer Strandfontein Doringbaai Process Control, Maintenance & Management Skill 90 80 90 90 90 Monitoring Programme 60 60 60 60 60 Credibility of Sample Analysis 100 100 100 100 100 Submission of results 25 25 25 25 25 Wastewater Quality Compliance 62 62 62 67 67 Failure Response Management 16 16 16 16 16 Bylaws 20 20 20 20 20 Treatment and Collector Capacity 85 85 85 85 85 Asset Management 68 68 68 68 68 Bonus Scores 1.7 1.7 1.7 1.7 1.7 Penalties 0 0 0 0 0 Green Drop Score (2011) 62.8% 61.8% 62.8% 64.3% 64.3% Green Drop Score (2009) 0% 0% 0% 0% 0% Treatment Capacity (Ml/d) 0.09 0.016 0.150 0.2 0.165 Assume Assume Assume Assume Assume Operational % i.t.o. Capacity >100% >100% >100% >100% >100% Cumulative Risk Rating (CRR) 8 11 10 11 11 % i.t.o. Maximum Risk Rating 44.4% 61.1% 55.6% 61.1% 61.1%

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Gaps and Strategies:

MM needs to ensure that the following three key components are included in their updated Water Safety Plan.

• System assessment, which determines whether the drinking water supply chain (up to the point of consumption) as a whole can deliver water of a quality which meets national standards.

• Identification of control measures in the drinking water systems that will collectively control identified risks and ensure that health based targets are met. Appropriate means of operational monitoring will be defined for each control measure identified, that will ensure that any deviation from the required performance is rapidly detected in a timely manner.

• Management plans describing actions taken during normal operation or incident conditions and documenting the system assessment (including upgrade and improvement), monitoring and communication plans and supporting programmes.

A qualified, dedicated team was established by MM to compile their first Water Safety Plans. Mr Kurt Titus of MM is the Water Safety Plan Team Leader and he guided and directed the team through the updating process of the Water Safety Plans and the assessment of the systems. A detailed risk assessment was done as part of the updating of the Water Safety Plans and all the existing control measures implemented by MM were summarised.

The impact of each of the hazards or hazardous events were characterised by assessing the severity of the likely health outcome and the probability of occurrence as part of MM’s first Water Safety Plans. An Improvement / Upgrade Plan was compiled for all the existing significant risks, where the existing controls were not effective or absent. Each identified improvement was linked to one of the Water Safety Plan Team members to take responsibility for implementation together with an appropriate time frame for implementation of these controls.

The Water Safety Plan Team of MM is committed to meet regularly to review all aspects of the Water Safety Plan to ensure that they are still accurate. In addition to the 2011/2012 review and the regular three year review thereafter, the Water Safety Plan will also be reviewed when, for example, a new water source is developed, major treatment improvements are planned and brought into use, or after a major water quality incident.

It is important for MM to classify all the WTWs and WWTWs and operators along the lines of the regulations by establishing a programme for certification of works, operators, technicians and managers. The process will include reviewing the skills needed and aligning resources to these needs as well as reviewing total staff numbers necessary to meet all the objectives in the National Water Act.

Establish a mentoring role for operators ensuring an adequately trained and classified workforce with dedicated training programmes for supervisors and operators. Establish budgets to address the shortfall of skilled staff, rethink methods to retain qualified personnel and plan for succession and clear career paths for experienced staff. With such a program a source of specific resources of skilled operators, technicians and managers will be established.

The Occupational Health and Safety Act contain provisions directing employers to maintain a safe workplace and to minimize the exposure of employees and the public to workplace hazards. It is important for MM to compile a Legal Compliance Audit of their WTWs and WWTWs, which will provide the management of MM with the necessary information to establish whether the Municipality is in compliance with the legislation or not.

The knowledge, skills, motivation and commitment of staff involved in the management of drinking water quality are the most important factors that determine the ability of MM to deliver safe and reliable water. Training of all staff involved in water supply services on matters related to treatment processes and quality monitoring and control is essential because their actions (or failure to act) will have a major impact on the well- being of the communities.

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It is important for MM to continue with the upgrading of WWTWs when necessary, in order to reduce the risk of source contamination. This is a clear priority in the next few years based on the budget. WWTWs will be managed and operated by MM to comply with the permitted standards and in so doing intends to work towards green drop status.

An Incident Response Management Protocol will be drafted for MM as part of their Wastewater Risk Abatement Plan. The purpose of the Incident Response Management Protocol is to plan for failures at their WWTWs and subsequent methods to address such failures.

A set of Compliance Alert Levels, corresponding to the requirements of the General Standard (at present), will be drawn up as part of the Waste Water Incident Management Protocol of MM. For continuous improvement of the performance of the various WWTWs it is also necessary that a set of operational alert levels be drawn up and followed by the operational personnel.

MM is committed to work with the DWA and the other role-players in order to improve on their 2011 Green Drop Score for the various WWTWs and to get the Municipality ready for the next round of assessments. MM will compile a Wastewater Risk Abatement Plan during 2011/2012 for all their WWTWs in order to reduce their current CRRs for the various WWTWs. The following will also further assist in the process of reducing the CRRs.

• Forward planning and upgrading / refurbishment of treatment plants to ensure adequate capacity for the flows received;

• Operate and maintain the WWTWs within design- and equipment specifications;

• Have trained, qualified and registered staff in place;

• Get mentoring / coaching contracts in place where there is a great demand for adequately skilled process controllers and supervision;

• Monitoring of flow to- and from the plants;

• Sampling and monitoring of effluent quality;

• Appropriate authorisation in accordance with the National Water Act (36 of 1998); and / or

• Where plant is overloaded, introduce unorthodox methods to ensure enhancement of effluent quality.

ASSOCIATED SERVICES

Status Quo:

All the schools, hospitals and clinics in MM’s Management Area have adequate water and sanitation services.

Gaps and Strategies:

All education facilities in MM’s Management Area are provided with adequate water and sanitation services and no specific strategies, with regard to the provision of water and sanitation services to these facilities, were therefore identified. MM is however committed to work with the Education Department to address any possible shortcomings with regard to the provision of water and sanitation services that might exist.

An advantage of having access to the educational attainment levels of the inhabitants of a municipal area is that it allows the Western Cape Education Department and the Municipality to proactively plan services by taking into account the resultant needs as well as the developmental potential of the inhabitants of the region.

Developing the human capital base is critical to turning the economy around and strengthening the area’s vulnerability in recessions. Focus on ECD and providing early childhood education facilities for all children less than six years is very important.

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The most vulnerable groups within MM’s Management Area are the persons living in informal areas with shared services. It is therefore of outmost importance that the communal standpipes are properly maintained, to promote better health and hygiene among users. It is necessary to:

• keep the standpipe area clean and free from stagnant water;

• avoid water spillage by keeping the tap closed when not in use;

• report and rectify leakages immediately;

• keep straying animals away from standpipe area; and

• keep the tap outlet, standpipe slab and soak away clean.

Promote health and hygiene awareness amongst standpipe users by focusing on the following:

• users must use the standpipe only for the filling of containers;

• no body or clothes washing is allowed at standpipes;

• no house pipes or other objects may be attached to the standpipes;

• use clean containers and close containers with a suitable lid when transporting water;

• disinfect containers when necessary; and

• immediately report any irregularities, contamination, tampering or vandalism at standpipes

It is important that the basic services backlogs that still exist on the farms be eradicated by MM. The supply of basic sanitation services on the farms needs to be linked to the provision of health and hygiene education. Improved health requires behaviour change, which also cannot be achieved with a single health education talk given by an outside expert. Behaviour change requires sustained monitoring and promotion within the community. This is the key-function of the community health workers employed on sanitation projects.

MM needs to continue to actively engage with service providers and NGO’s in the fight against illnesses such as HIV/Aids and TB. A solution to the sustainability of the community health worker’s position and employment within the community has been to link their position and function to the activities of the Department of Health. In addition support can be provided to the Community Health Workers through local clinics and through the programmes of the EHPs. Education on the HIV/Aids pandemic would play a key role in stemming the spread of the disease.

CONSERVATION AND DEMAND MANAGEMENT

Status Quo:

The implementation of WC/WDM interventions in MM has been limited, primarily due to a lack of human resource capacity to undertake the necessary work and the budget constraints. The Municipality however improved their meter reading data drastically over the last two years in order to monitor the percentage of non- revenue water for the various distribution systems more accurately.

MM still needs to focus on the installation of water saving devices (specific water efficient toilets). In order to reduce the water demand and the percentage of non revenue water in the future it is important for the Municipality to raise awareness regarding conservation products and the installation of these products.

MM realises the importance of good communication with the public and involving community members on a regular basis. Community members are made aware of safe handling of water, hygienic sanitation practices and how to conserve and not misuse water. Good communication ensures consumer trust and confidence.

Total transparency is therefore one of the main objectives when public notifications are distributed by MM. High on the list of priorities in these communications, mostly through newsletters, is how to conserve water and reduce any wastage.

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MM also have standby teams available after hours and over weekends, besides the planned and scheduled O&M activities, in order to allow for unscheduled responses to service breakdowns due to mal-functioning equipment, vandalism, emergency situations, etc. This allows MM to be able to quickly assess service breakdowns and re-allocate staff and resources to do unscheduled repairs, and then quickly return to the regular and scheduled O&M activities. The technical personnel ensure that sufficient repair materials, consumables and back-up equipment are also readily available in the stores.

The main water demand management interventions implemented by MM, over the last few years, are as follows:

• Water Master Plans were drafted for all the towns during 2005.

• Customer Services and Complaints System is implemented by the Municipality (Burst pipes, etc). Standby teams are also available after hours and over weekends for immediate repairs of bust pipes.

• Strict municipal services standards for the installation of new water reticulation networks for own and private developments.

• Reticulation material and quality standards checks.

• Meter and record all bulk water supply to the various distribution systems and improve the quality of data regarding the monthly consumer usage in order to carry out more detail water balances for the various systems.

• Re-use of treated effluent from the Vredendal and Vanrhynsdorp WWTW for irrigation purposes.

A WDM Strategy was also drafted for MM in December 2007 by CES, with funding support from DWA. The purpose of the Strategy was to further conserve and protect available resources and to ensure the effective utilisation of the available water resources. There are a host of activities that MM could embark to ensure more efficient use of water, as identified through the developed WDM Strategy for MM. These can be classified according to the following five categories:

• CAFES-pricing policy programme

• Leakage Management Programme (Distribution Management)

• Socio-political programme (Consumer / End-user Demand Management)

• Water Conservation products.

• Reuse of wastewater (Effluent / Return Flow Management)

The WDM priority areas, as included in the draft WDM Strategy (December 2007) are as follows:

Distribution Water loss Pressure Reuse of Tariff Adjustment Schools WDM System management Management wastewater Vredendal High Low High Vanrhynsdorp Low Medium Medium Klawer Medium Low Low Lutzville Medium Low Low High High Ebenhaezer Low Low Low Strandfontein Low Medium Low Doringbaai High Low Low Papendorp Low Low Low

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The graph below gives an overview of the total annual bulk water demands and non-revenue water for the various distribution systems.

TOTAL ANNUAL BULK WATER SUPPLY 3000 2800 2600 2400 2200 Non 2000 Revenue 1800 1600 1400

Ml/Year 1200 1000 800 600 400 200 0 1998/1999 1999/2000 2000/2001 2001/2002 2002/2003 2003/2004 2004/2005 2005/2006 2006/2007 2007/2008 2008/2009 2009/2010 2010/2011

Vredendal & Vanrhynsdorp Lutzville, Lutzville West, Koekenaap Klawer Ebenhaezer, Strandfontein, Doringbaai, Papendorp

The Infrastructure Leakage Index (ILI) is the most recent and preferred performance indicator for comparing leakage from one system to another. It is a non-dimensional index representing the ratio of the current real leakage and the “Unavoidable Annual Real Losses” (UARL). A high ILI value indicates poor performance with large potential for improvement while a small ILI value indicates a well-managed system with less scope for improvement. Attaining an ILI = 1 is a theoretical limit which is the minimum water loss in an operational water reticulation system.

The figures below give a summary of the ILI and the non-revenue water for the various distribution systems, as calculated through the WSDP process.

Distribution Current Estimate Record : Prior (Ml/a) Unit System 10/11 Year 5 09/10 08/09 07/08 06/07 05/06 Volume 811.200 464.290 591.181 Neg. Value Neg. Value 714.277 671.102 Vredendal and Percentage 32.0 20.0 25.1 Neg. Value Neg. Value 29.1 28.0 Vanrhynsdorp ILI 5.94 3.84 Volume 281.279 123.369 93.716 Neg. Value 40.304 601.263 Neg. Value Klawer Percentage 45.4 30.0 21.8 Neg. Value 10.3 63.4 Neg. Value ILI 10.84 3.37 Volume 415.058 182.206 436.361 Neg. Value Neg. Value 369.408 97.761 Lutzville, Lutzville West and Percentage 48.9 27.5 50.6 Neg. Value Neg. Value 51.7 18.6 Koekenaap ILI 11.98 10.37 Ebenhaezer, Volume 225.062 120.423 490.003 Unknown Unknown Unknown Unknown Strandfontein, Percentage 40.9 23.6 58.2 Unknown Unknown Unknown Unknown Doringbaai and Papendorp ILI 6.58 14.66 Volume 1 732.599 890.288 1 611.261 Total Percentage 38.1 22.8 35.9 ILI 7.13

Note: Infrastructure Leakage Index (ILI) = 1 - Excellent, 2 - Good and >3 - Poor

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The percentage non-revenue water per distribution system, as identified through the WSDP process, can be summarised as follows:

• Vredendal and Vanrhynsdorp The water treatment losses for 10/11 are realistic at 6.3%. The percentage of non revenue water for 10/11 for Vanrhynsdorp is also relative low at 15.6% and includes the non revenue water of the bulk supply pipeline from Vredendal to Vanrhynsdorp. The percentage of non revenue water for Vredendal for the internal distribution network is however high at 29.9%. The ILI of 5.94 indicates a poor managed system with scope for improvement.

• Klawer The bulk meter readings for the borehole were not available before 10/11 and could therefore not be taken into account when the non revenue water was calculated for 09/10, therefore the relative lower percentage. The percentage of non revenue water for 10/11 is very high at 45.4% and needs to be addressed. The ILI of 10.84indicates a poor managed system with scope for improvement.

• Lutzville, Lutzville West and Koekenaap The treatment losses for 10/11 for Lutzville were very high at 21.4%. The treatment losses for Koekenaap were realistic at 6.6% and a negative value was obtained for Lutzville West. The percentage of non revenue water for Lutzville West for the internal distribution network was 6.6% and for Koekenaap 17.5%. The percentage of non revenue water for Lutzville for the internal distribution network was however very high at 44.8% and needs to be addressed. The ILI of 11.98 indicates a poor managed system with scope for improvement.

• Ebenhaezer, Strandfontein, Doringbaai and Papendorp The overall percentage of non revenue water was very high at 40.9% for 10/11. The water sales data was not available for the separate towns and the individual bulk meter readings for Strandfontein, Doringbaai and Papendorp were also not taken during 10/11. It was therefore not possible to do a proper water balance for each of the distribution systems separately.

It seems as if the percentage of non revenue water for the internal distribution network for Ebenhaezer is relative low at 4.9%, if the water sales data for the whole system is split proportional between the various towns according to the previous years’ water sales data. The percentage of non revenue water for Strandfontein, Papendorp and Doringbaai is however than extremely high at 71.8% and needs to be addressed.The ILI of 6.58 indicates a poor managed system with scope for improvement.

The overall percentage of non revenue water for MM for the 10/11 financial year is high at 38.1% and needs to be addressed urgently through the implementation of the proposed WDM Strategy.

Gaps and Strategies:

MM is committed to implement the WDM strategy in order to reduce the percentage of non within the various distribution systems as follows:

Distribution System 10/11 (%/a) 2015 (%/a) 2035 (%/a) Vredendal and Vanrhynsdorp 32.0 20.0 15.0 Klawer 45.4 30.0 20.0 Lutzville and Lutzville West 53.3 30.0 15.0 Koekenaap 22.9 15.0 15.0 Ebenhaezer 4.9 10.0 15.0 Strandfontein and Doringbaai 71.8 40.0 15.0

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The following implementation phases of the WDM Strategy are recommended:

COMPONENT CHRONOLOGICAL STEPWISE APPROACH 1) Clean billing data, update SWIFT, verify / address metering and non-payment 2) Introduce IBR structure to all residential consumers, but limit price change CAFES cost and pricing strategy (CPP) 3) Set IBR structure = 6 blocks, min / max steps for 6 kl / month / 100 kl / month 4) Set price of water in max block (above 100 kl/month) to at least R15 / kl 5) Introduce informative billing 1) Measure water volume that is lost 1a) Raw water supply and treatment 1b) Distribution system 1c) End user meter problems 2) Identify and quantify losses 2a) Raw water supply and treatment 2b) Distribution system Leakage management programme (LMP) 2c) End user meter problems 3) Conduct operational and network audit 3a) Raw water supply and treatment 3b) Distribution system 3c) End user meter problems 4) Improve performance: upgrade network, design action plans 5) Sustain performance with good staffing / organisation structures 1) Schools WDM programme 2) Public awareness programme Socio-political programme (SPP) 3) Non-payment issues 4) Encourage users to implement WCP at their own expense 1) Repair on-site (plumbing) leaks 2) Reduced toilet flush volume Water conservation products (WCP) 3) Xeriscaping garden areas (water wise gardening) 4) Other methods to reduce consumption by changing human habits 1) Identify large water consumers 2) Communicate advantages / incentives of reuse practice to large consumers Reuse of waste water (RWW) 3) Information gathering on current status of reuse measures 4) Installation of reuse practice 5) Monitor future water consumption

MM status with regard to the implementation of the proposed WDM Strategy, as developed by CES, and the future phases are summarised in the table below. The priority areas of the Strategy are summarised under Section 8.1.8.

IN PLACE FIRST PHASE SECOND PHASE LATER - LMP1, LMP2 LMP3 LMP4, LMP5 CPP1, CPP2 CPP3 CPP4 CPP5 - SPP1 SPP2 SPP3-4 - - WCP1 WCP 2-4 RWW1 RWW2, RWW3 RWW4 RWW5

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Some specific items of the proposed WDM Strategy are considered to hold significant promise. These items should receive priority and are the backbone of MM’s WDM Strategy.

• Meter and record bulk water supply (monthly).

• Improve quality of data regarding consumer use (monthly).

• Initiate a WDM communication campaign to report on what the Municipalities have achieved (Lead by example).

• Immediately implement the CAFES-pricing policy programme for residential use by conducting a detailed price elasticity study, applicable to MM.

• Extend the implementation of the CAFES-pricing policy by a) evaluating the impact of price changes in different Western Cape municipalities and b) implementing a new pricing / tariff structure where the first block is free and the last block is charged at a rate which severely discourages use above 100 kl/month.

• Investigate water saving at sports grounds by means of purified sewerage water irrigation.

• Implement a schools WDM programme.

• Implement water saving by individual large water users through reuse of wastewater.

• Monitor progress of the WDM process.

It is also important for MM to continue with the reading of all their bulk water meters. The bulk meters and meter chambers also need to be properly maintained and the meters need to be protected from vandalism.

The only WDM projects included in MM’s approved three year capital budget is the installation of meters in Koekenaap, Lutzville West and Doringbaai. MM needs to align their current WDM activities with the activities included in the proposed WDM Strategy and needs to allocate adequate funding towards the implementation of these activities. Key WDM projects that can be taken into account during the capital budgeting process are as follows:

• Replacement of old water networks (Areas with regular pipe bursts) • Replacement of old bulk and consumer water meters (Meter replacement programme) • Telemetry systems to provide for early warning • Installation of zone meters • Pressure Management • Leak detection • Data loggers to establish MNFs

In order to overcome the financial constraint of implementing the WDM Strategy it is proposed that 7% of the Water Services Operational Budget is initially allocated to WC/WDM related projects. Consideration can also be given to a 10% water restriction tariff in order to fund WC/WDM.

In addition to the WC/WDM fund a fictitious savings fund can also be established which calculates the savings resulting from WC/WDM measures. The savings fund can be replenished by the calculated financial benefits from the projects implemented the previous year.

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The following gaps exist with regard to the water balances for the various distribution systems (Towns):

• The following bulk water meter readings are not yet read and recorded on a weekly/monthly basis.

 Two bulk water meters at Papendorp.

 Bulk water meter at Strandfontein reservoirs and bulk water meter on off-take to Doringbaai.

 Bulk water meter at Doringbaai reservoirs.

• The most significant data gap is the lack of bulk water meter readings (Meters listed above), which needs to be addressed as a matter of urgency.

• The following water connections are not yet metered and result in a higher percentage of non-revenue water for the various distribution systems.

 Irrigation of Koekenaap Sport Fields

 Irrigation of Ebenhaezer Sport Fields

 Irrigation water for caravan park in Strandfontein

 Irrigation of parks and Sport Fields

• Water sales for Ebenhaezer, Olifantsdrift, Papendorp, Strandfontein and Doringbaai are not recorded separately in the financial system. It is not possible to do proper water balance models for the various distributions systems if the bulk water meter readings and water sales data for the various systems is not recorded separately.

• The recording of the water sales data for “Municipal and Sport” usage was also stopped during October 2009, which further increased the percentage of non revenue water for the various distribution systems. It is important for the Municipality to start recording this usage again.

MM is committed to update the water balance models on a monthly basis in order to determine locations of wastage and to enable the Municipality to manage their non-revenue water. The water balance will not directly lead to the reduction of the demand, but is an imperative management tool that will inform the implementation of demand- side management initiatives.

The following goals and strategies are set by MM with regard to the water balances for the various distribution systems.

• The non-revenue water and future water demand projection models developed for the various distribution systems will be managed by MM on a monthly basis and the non-revenue water will be reduced further through the implementation of the proposed WDM Strategy.

• MM will ensure that all water utilized is metered (parks, standpipes, etc).

• MM will ensure that all the bulk water meters are read and recorded on a weekly / monthly basis.

• MM will ensure that the influent at all the WWTWs is metered and that the quantity of treated effluent re-used and the quantity of water returned to the Water Resource System are also metered.

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WATER RESOURCES

Status Quo:

Resources: Water is supplied to Vredendal, Klawer, Lutzville, Lutzville West, Koekenaap and Ebenhaezer from the Olifants River Government Water Scheme. From the Clanwilliam Dam, located on the Olifants River near Clanwilliam, the water is released into the Olifants River and diverted into a canal to the various towns, where it is treated by Matzikama Municipality and then distributed to the various consumers. The only town utilising groundwater as an additional source is Klawer.

A Legal Service Level Agreement between LORWUA and the Municipality for the delivery of the raw water through the canal system is not in place and should be done as a matter of urgency.

Monitoring: MM makes use of AL Abbott and Associates to conduct the drinking water sampling and analysis (Chemical). Samples are taken at various locations in each of the distribution systems and analysed at the Laboratory to determine the compliance. The water quality results are loaded onto DWA’s BDS via the internet. Once entered the data is automatically compared to SANS241. This real-time system allows for immediate intervention to rectify any problems. Bacteriological Compliance Sampling is done by the National Health Laboratory Services in Green Point.

Various points are also monitored by the same Service Provider as part of the Municipality’s Wastewater Quality Compliance Monitoring Programme.

MM is in the process of compiling Water Services By-laws for their Management Area, which will include quality standards for the discharge of industrial effluent into the sewerage system. Industrial effluent, which is directly returned to source, must be permitted.

Gaps and Strategies:

Resources: Metering of all water demand is one of the most significant steps in order to properly plan and manage water sources. Without metering no management is possible. MM need to ensure that all the existing bulk water meters are read on a monthly basis at least.

The table below gives an overview of the years in which the annual water demand is likely to exceed the total allocations.

WSDP Total Allocation 4% Annual Growth on 2% Annual Growth on Distribution System Projection 2010 Demand 2010 Demand (Ml/a) Model Vredendal & Vanrhynsdorp 3 854.000 2021 2031 > 2035 Klawer 480.000 Over Over 2034 Lutzville & Lutzville West 648.600 Over Over > 2035 Koekenaap Unknown Unknown Unknown Unknown Ebenhaezer 134.400 Over Over Over Strandfontein, Doringbaai 400.160 2025 > 2035 > 2035 and Papendorp

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The potential future water resources for the various towns are summarised in the table below, as taken from DWA’s Reconciliation Strategy documents.

Distribution Option Potential System The treatment processes used at the Vredendal South WWTW are considered acceptable for the re-use of water to be a feasible alternative, if the existing works can provide a 95% assurance of supply in terms of quality requirements. • Direct use for non-potable consumption, namely for irrigation end-users specifically. • Dual reticulation systems for new developments, where re-use of water could be Re-use of water considered for irrigation purposes. • Indirect use • Recharging of the aquifers • The option of direct use (potable consumption) should be seen as a long-term intervention. • The average yield in the area is 0.5 to 2 l/s (Medium). The recharge rate of 0 to 10 mm/a is assessed as very low. Water quality is medium with an electrical conductivity of 70 to 300 mS/m. • Groundwater The most convenient option is the intergranular deposits, which in general can have yields of 2 – 5 l/s, but is sensitive to abstraction and periods of low rainfall and susceptible to contamination. The advantages of use of this system are ease of access and development. The groundwater potential in the areas is however not very high and the Vredendal use already developed to a large degree. The licensed allocation to Vredendal alone needs to be determined in order to make more accurate shortfall projections. This should be done before any other sources are considered. • Further investigation should be conducted to source additional allocation from the Olifants River Government Water Scheme. Surface Water • Water in the lower Olifants sub-area is used predominantly for irrigation as well as a transfer to the Namakwa Sands mine. The Olifants River is currently stressed and thus additional abstraction form the river is unlikely. This option should still be investigated further to confirm the aforementioned. • Rainwater harvesting is not a suitable option for the area because the mean annual Other Sources precipitation is considered too low. The current water sources do not have adequate supply to cater for the medium and long-term future water requirements under the medium and high growth scenarios. The following sources were identified as potential sources to augment the current water supply. Summary • WC/WDM measures to reduce water losses. • Water re-use • Groundwater development The treatment processes used at the Vanrhynsdorp WWTW are considered acceptable for the Re-use of water re-use of water to be a feasible alternative, if the existing works can provide a 95% assurance of supply in terms of quality requirements. • The average yield in the area is in excess of 5 l/s (very high) but the groundwater recharge of 0 to 10 mm/a is assessed as very low. Water quality is low with an electrical conductivity of 70 to 3000 mS/m. Groundwater • The most convenient target option seems to be the intergranular deposits, which in general can have yields of 2 – 5 l/s, but is sensitive to abstraction and periods of low rainfall and susceptible to contamination. The advantages of use of this system are ease of access and development. Vanrhynsdorp • The non-perennial Troe-Troe and the Droë Rivers are located on the outskirts of Vanrhynsdorp. Considering that these are non-perennial rivers, there may be potential to Surface Water recharge surrounding boreholes by abstracting seasonal flows from the rivers into an off- channel storage facility. This option will require further investigation and will be highly dependent on the minimum annual flow that can be assured. Other Sources • Rainwater harvesting is not a feasible option for Vanrhynsdorp The current water sources do not have adequate supply to cater for the medium and long-term future water requirements under a high growth scenario. The following Summary sources were identified as potential sources to augment the current water supply. • WC/WDM measures to reduce water losses. • Water re-use

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Distribution Option Potential System • Groundwater development • Possible abstraction from the Droë or Troe-Troe Rivers The re-use of treated effluent is not a feasible option, as the current treatment process at the Re-use of water WWTW cannot produce effluent of a suitable quality for re-use. • The registered yields of the boreholes that were drilled into the Gifberg Group or the Table Mountain sedimentary rocks can be up to 2.8 l/s. • The average borehole yield in the area is 0.1 to 0.5 l/s (low) and the recharge is 37 to 50 mm/a (low). Water quality is indicated as medium (70 to 300 mS/m). Groundwater • The most convenient target option seems to be the fractured sandstone of the Peninsula or Skurweberg formation, the most favourable the confined Peninsula under the Skurweberg on the Gifberg Mountains. These units in general present a good aquifer system with typical yields of 10 l/s – 20 l/s and a good water quality. The TMG is deemed the more favourable option, since the current use of the intergranular aquifers is much higher and the potential for intergranular deposits is also higher. • Further investigation should be conducted into the possibility of increasing the current Klawer allocation to Klawer and other towns from the Olifants River Government Water Scheme. • Klawer is situated along the banks of the Olifants River. Water in the lower Olifants sub- Surface Water area is used predominantly for irrigation as well as for transfer to the Namakwa-Sands mine. The Olifants River is currently stressed and thus additional abstraction form the river is unlikely. This option should still be investigated further to confirm the aforementioned. Other Sources • Rainwater harvesting is not a feasible option for Klawer due to the low MAP. The current water sources do not have adequate supply to cater for the long-term future water requirements. The following sources were identified as potential sources to augment the current water supply. Summary • WC/WDM measures to reduce water losses. • Additional water supply form the Olifants River Government Water Scheme. • Groundwater development The re-use of treated effluent is not a feasible option for Lutzville and Lutzville West, as the Re-use of water current treatment process at the WWTW cannot produce effluent of a suitable quality for re- use. • According to the ISP data the average yield in the area is 0.5 to 2 l/s (Medium). The recharge rate of 0 to 10mm/a is assessed as very low. Water quality is low with an electrical conductivity of 300 to 1000 mS/m. Groundwater • The most convenient target option seems to be the extensive sand deposits to the south and north of the town. This primary aquifer can show yields of 2 – 5 l/s, but is sensitive to abstraction and periods of low rainfall and susceptible to contamination. The advantages of use of this system are ease of access and development. • Further investigation should be conducted to source an additional allocation from the Olifants River Government Scheme. Lutzville • Surface Water Lutzville is situated very close to the Olifants River. Water in the lower Olifants sub-area is used predominantly for irrigation as well as for transfer to the Namakwa-Sands mine. The Olifants River is currently stressed and thus additional abstraction form the river is unlikely. This option should still be investigated further to confirm the aforementioned. Other Sources • Rainwater harvesting is not a feasible option for Lutzville due to the low MAP. The current water sources do not have adequate supply to cater for the current and long-term future water requirements. The following sources were identified as potential sources to augment the current water supply. Summary • WC/WDM measures to reduce water losses. • Additional water supply form the Olifants River Government Water Scheme. • Groundwater development • The re-use of treated effluent is not a feasible option for Koekenaap, considering the Re-use of water current treatment process at the WWTW. • According to the ISP data the average yield in the area is 0.5 to 2 l/s (Medium). The recharge rate of 0 to 10mm/a is assessed as very low. Water quality is low with an electrical conductivity of 300 to 1000 mS/m. Koekenaap • Groundwater The most convenient target option seems to be the extensive sand deposits to the south and north or the Alluvium along the river. This primary aquifer can show yields of 2 – 5 l/s, but is sensitive to abstraction and periods of low rainfall and susceptible to contamination. The advantages of use of this system are ease of access and development.

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Distribution Option Potential System • Further investigation should be conducted to source an additional allocation from the Olifants River Government Scheme. • Koekenaap is situated very close to the Olifants River. Water in the lower Olifants sub- area is used predominantly for irrigation as well as a transfer to the Namakwa-Sands Surface Water mine. The Olifants river is currently stressed and thus additional abstraction for direct use from the river is unlikely. • There are no other surface water resources available near Koekenaap accept the brackish irrigation return flow in the Olifants River. This option should still be investigated further to confirm the viability. Other Sources • Rainwater harvesting is not a feasible option for Koekenaap due to the low MAP. The current water sources do not have adequate supply to cater for the current and long-term future water requirements. The following sources were identified as potential sources to augment the current water supply. • Summary WC/WDM measures to reduce water losses. • Additional water supply form the Olifants River Government Water Scheme. • Groundwater development • Desalination of Olifants River water • The re-use of treated effluent is not a feasible option for Ebenhaezer, as the current Re-use of water treatment process at the WWTW cannot produce effluent of a suitable quality for re-use. If the WWTW is upgraded, treated effluent could be made available for irrigation. • According to the ISP data the average yield in the area is 0.5 to 2 l/s (Medium). The recharge rate of 0 to 10mm/a is assessed as very low. Water quality is low with an electrical conductivity of 300 to 1000 mS/m. Groundwater • The most convenient option seems to be the intergranular deposits, which can have yields of 2-5 l/s, but are sensitive to abstraction and periods of low rainfall and susceptible to contamination. The advantages of use of this system are ease of access and development. • Further investigation should be conducted into the possibility of increasing the current allocation to Ebenhaezer and other towns from the Olifants River Government Water Scheme. • Ebenhaezer Surface Water Ebenhaezer is situated along the banks of the Olifants River close to its mouth. Water in the lower Olifants River sub-area is used predominantly for irrigation as well as a transfer to the Namakwa-Sands mine. The Olifants River is currently stressed and thus additional abstraction from the river is unlikely. This option should still be investigated further to confirm the aforementioned. • Rainwater harvesting is not a feasible option for Ebenhaezer due to the low average Other Sources rainfall. • Desalination of Olifants River water is a potential source. The current water sources do not have adequate supply to cater for the long-term future water requirements. The following sources were identified as potential sources to augment the current water supply. Summary • WC/WDM measures to reduce water losses. • Increased allocation from Olifants River Government Water Scheme. • Groundwater development • It is not possible to determine the feasibility of water re-use for Papendorp due to the Re-use of water limited information available about the Papendorp WWTW. However, the available flows are most likely too low for this to be a potential augmentation option. • According to the ISP data the average yield in the area is 0.5 to 2 l/s (Medium). The recharge rate of 0 to 10mm/a is assessed as very low. Water quality is low with an electrical conductivity of 300 to 1000 mS/m. • The fractured sandstone of the Peninsula Formation, which in general presents a good aquifer system with typical yields of 10 l/s – 20 l/s and a good water quality. Papendorp • Groundwater The sand deposits, which can have yields of 2 – 5 l/s, but is sensitive to abstraction and periods of low rainfall an susceptible to contamination. The advantages of sue of this system are ease of access and development. • Strandfontein has a borehole with a potential yield of 0.6 Mm³/a but was abandoned due to bad quality. This should be treated which will create a significant surplus of supply to Strandfontein and it may therefore be possible for some of the surplus to be transported to Papendorp as well. • Further investigations should be conducted to source additional allocation from the Surface Water Olifants River Government Water Scheme.

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Distribution Option Potential System • Papendorp is situated along the banks of the Olifants River close to its mouth. Water in the lower Olifants sub-area is used predominantly for irrigation as well as a transfer to the Namakwa-Sands mine. The Olifants River is currently stressed and thus additional abstraction from the river is unlikely. This options should still be investigated further to confirm the aforementioned. • Rainwater harvesting is not a feasible option for Papendorp due to the low MAP. • Papendorp is situated on the coast and therefore desalination bay be a potential option. Due to the scale of the activities at Papendorp, such a project will only be feasible if Other Sources executed in conjunction with Strandfontein and Doringbaai. If implemented at Strandfontein an exchange of water rights between Strandfontein, Doringbaai and Papendorp will be possible to ensure a secure future water supply. The feasibility of this should be investigated further. The current water sources do not have adequate supply to cater for the current and long-term future water requirements. The following sources were identified as potential sources to augment the current water supply. Summary • WC/WDM measures to reduce water losses. • Groundwater development • Desalination in conjunction with Strandfontein and Doringbaai. • The re-use of treated effluent is not a feasible option for Strandfontein, considering the Re-use of water current treatment process at the WWTW and the limited volumes of treated effluent available for re-use. • The average borehole yield in the area is in the range of 2 – 5 l/s (high) and the recharge rate is between 0 and 100 mm/a (very low). Water quality is assessed as low with an electrical conductivity of 300 to 1000 mS/m. Groundwater • In order to ensure that the available resources are managed in a sustainable way and water quality is not affected, detailed monitoring must be put in place, especially if the surplus groundwater should be used by other surrounding towns. • Water in the lower Olifants sub-area is used predominantly for irrigation as well as a transfer to the Namakwa-Sands mine. The Olifants River is currently stressed and thus Surface Water additional abstraction from the river is unlikely. This option should still be investigated further to confirm the aforementioned. There are no surface water resources in the Strandfontein vicinity of Strandfontein. • Rainwater harvesting is not a feasible option for Strandfontein due to the low MAP. • Other Sources Strandfontein is located on the coast and desalination should therefore be considered primarily to meet the peak requirements. The feasibility of desalination works to serve Doringbaai, Strandfontein and Papendorp should be investigated. The current water sources do not have adequate supply to cater for the long-term future water requirements. The following sources were identified as potential sources to augment the current water supply. • Summary WC/WDM measures to reduce water losses. • Increased allocation form the Olifants River Government Water Scheme. • Groundwater development • Desalination • The re-use of treated effluent is not a feasible option for Doringbaai, considering the Re-use of water current treatment process at the WWTW and the limited volumes of treated effluent available for re-use. • Based on the ISP the average borehole yield in the area is in the range of 0.5 – 2 l/s (medium) and the recharge rate is between 0 and 100 mm/a (very low). Water quality is assessed as low with an electrical conductivity of 300 to 1000 mS/m. • The fractured sandstone of the TMG, which in general present a good aquifer system with typical yields of 10 l/s – 20 l/s and a good water quality. Groundwater • The sand deposits, which can have yields of 2 – 5 l/s, but is sensitive to abstraction and Doringbaai periods of low rainfall and susceptible to contamination. The advantages of use of this system are ease of access and development. • The neighbouring town of Strandfontein currently has a borehole in operation with a yield of 0.6 Mm³/a. There is significant surplus of supply to Strandfontein as a result of this. It may therefore be possible for some of the surplus to be transported to Doringbaai. • Further investigation should be conducted to source additional allocation from the Olifants Surface Water River Government Water Scheme. • Rainwater harvesting is not a feasible option for Doringbaai due to the low MAP. Other Sources • Desalination may be a potential option for Doringbaai as the town is located on the coast.

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Distribution Option Potential System The feasibility of implementing a desalination scheme should be investigated further, even supplying the other coastal towns. The current water sources do not have adequate supply to cater for the long-term future water requirements. The following sources were identified as potential sources to augment the current water supply. • WC/WDM measures to reduce water losses. Summary • Increased allocation from the Olifants River Government Water Scheme • Groundwater supply from Strandfontein • Groundwater development of the TMG aquifer • Desalination

Monitoring: A Service Delivery Agreement between LORWUA and MM needs to be put in place, which will allow for comprehensive monitoring. A Monitoring Committee also needs to be established, which can have the following powers and functions:

• To co-ordinate integrated development planning in respect of the services;

• To monitor the performance of LORWUA in respect of service levels;

• To monitor the implementation of the agreement;

• To provide a forum for MM to interact with LORWUA;

• In consultation with LORWUA to handle, manage and make recommendations to the parties in respect of any matter related to the services which is not dealt with by this agreement;

• To ensure that the expenses incurred by LORWUA in respect of the services do not exceed the amount allocated therefore in LORWUA’s annual budget;

• To formulate a written document that records the rules and procedures, which will be binding on itself, regulating the manner and legislative obligations, powers and functions to the Monitoring Committee.

The amount of water pumped from the Klawer borehole is monitored on a monthly basis by the Municipality. The static water level of the borehole also needs to be monitored. Monitoring of abstraction and groundwater levels is essential to ensure sustainable management of groundwater sources, by increasing understanding of the available water resources and to inform of any potential aquifer depletion. MM also needs to include groundwater quality monitoring on a bi-annual basis or whenever a pump is removed for servicing and maintenance. Water quality indicators are useful tools for predicting stresses in the groundwater system.

The sustainable yield of the Klawer borehole needs to be monitored closely by MM, in order to prevent any over abstraction of the aquifer and to ensure that the aquifer is managed in a sustainable manner. Data loggers need to be installed at all production boreholes and the electronic data needs to be downloaded once quarterly by a geohydrologist.

A low level cut-off switch must be installed at the Klawer borehole to safeguard the borehole against over- abstraction. The monitoring data must be analysed by a geohydrologist on an annual basis in order to assess the effects of abstraction and recharge on the borehole and aquifer. All production boreholes must be fitted with a sampling tap and flow volume meter for monitoring purposes.

MM needs to ensure that chemical and bacteriological samples are taken on a monthly basis at all sample sites as included in their Water Quality Monitoring Programme. The Municipality needs to continue with the loading of the compliance sampling results onto DWA’s BDS on a monthly basis. The target towards which MM needs to work is 99% Compliance for microbiological results and at least 95% compliance for chemical results.

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MM also needs to ensure that samples are taken on a monthly basis at all their WWTWs. The target towards which MM needs to work is at least 90% compliance against critical criteria as included in the license / GA / permit of the various WWTWs.

MM will compile their W2RAP during 2011/2012, in order to reduce the risks of non-compliance for the various WWTWs. To ensure that the WWTWs of MM functions optimally and produces final effluents that comply with the requirements of the Water Act on a continuous basis, it is necessary to ensure that three important aspects are checked on a regular basis:

• Condition of infrastructure • Correct and sustainable functioning of mechanical and electrical equipment and instrumentation. • Whether the unit treatment processes are operated within the prescribed operational parameters.

It is therefore recommended that MM undertakes the following regular inspections and audits:

• Annual Detailed Audit of Assets, Infrastructure and Wastewater Section Personnel • Quarterly Monitoring of the Wastewater Treatment Plants (Treatment Processes)

The quantity of effluent released into the Municipality’s sewerage system is not yet monitored by MM. The Municipality is committed to ensure that all persons apply for the discharge of industrial effluent into the sewerage system and to monitor the quality of the industrial effluent in order to determine whether the quality complies with the standards and criteria that will be included in their Water Services By-laws.

Very limited information regarding the discharge of effluent by industrial consumers in MM’s Management Area is known. The following gaps with regard to the discharge of industrial effluent into MM’s sewerage system were identified:

• All Industrial effluent discharge into the sanitation system needs to be metered.

• All persons to formally apply for the discharge of industrial effluent into the sanitation system.

• Regular sampling of the quality of industrial effluent discharged into the sanitation system.

• Any returns from the industries direct to the Water Resource System needs to be metered.

MM is committed to get a set of Water Services By-laws in place in order to ensure that all the necessary requirements are in place with regard to the discharge of industrial effluent into the sewerage system by industrial consumers, to ensure that all persons apply for the discharge of industrial effluent into the sewerage system, to monitor the quality and quantity of industrial effluent discharged into their system and to exercise their legislative authority through their set of By-laws.

The industrial consumers in MM’s Management Area are not yet monitored, with regard to the quality and volume of effluent discharged by them. MM needs to adopt an approach whereby the various parameters at all the industrial consumers are monitored, as well as volumetric monitoring at the larger users. Adaptation of procedures must be undertaken in accordance with any changes to the wastewater discharge criteria set by DWA. It will also be necessary to consider limits above which volumetric monitoring will be necessary at new industries and existing smaller industries, where expansion is likely to take place.

All current industrial consumers need to apply for discharge permits and they must supply and maintain a flow meter measuring the volume of water that is discharged into MM’s sewerage system. It is also recommended that the accounts generated by the Municipality include for each cycle a summary of the COD and flow results to enable industries to keep a record and look at ways of improving where possible.

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FINANCIAL

Status Quo:

Capital Budget: The Capital Budget of MM for water and sanitation services increased from R24.825M in 2010/2011 to R27.732M in 2011/2012.

Operational Budget: The table below gives a summary of the total operating costs and income for water and sanitation services for the various years.

Current Record Prior (R) Description (Vote) Budget 11/12 10/11 09/10 08/09 07/08 06/07 Total operating expenditure for Water R11 846 062 R10 454 017 R9 426 580 R9 253 847 R11 105 824 Total operating income for Water R11 946 000 R11 099 403 R10 529 854 R8 910 766 R14 002 974 Nett Surplus / Deficit -R99 938 -R645 386 -R1 103 274 R343 081 -R2 897 150 Total operating expenditure for Sanitation R8 765 973 R8 232 044 R6 959 665 R5 704 508 R5 432 450 Total operating income for Sanitation R13 234 800 R12 339 835 R11 399 423 R9 941 413 R8 408 312 Nett Surplus / Deficit -R4 468 827 -R4 107 791 -R4 439 758 -R4 236 905 -R2 975 862

Tariff and Charges: MM’s current tariff policy for water and sanitation services is based on the following:

• A three block step rising residential tariff structure with the first 6 kl/month being free.

• Water tariffs to other consumers / non domestic consumers consist of a single tariff per kl.

• Basic sewerage charge per residential premise is a fixed charge, irrespective of the number of toilet pans or urinals.

• The sewerage tariff for businesses and other consumers is based on the number of toilets or urinals present.

The cost consumers had to pay for their water in MM’s Management Area, for the various years, is presented on the graph below:

WATER COST FOR RESIDENTIAL CONSUMERS [R/Kl]

R375 R350 R325 R300 R275 R250 R225 R200 R175

Cost Cost [R] R150 R125 R100 R75 R50 R25 R0 20 Kl 40 Kl 60 Kl 80 Kl

2007/2008 2008/2009 2009/2010 2010/2011 2011/2012

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The number of indigent households on the 30th of June 2011 in MM’s Management Area was 2054.

Gaps and Strategies:

Capital Budget: The future bulk water and sanitation infrastructure needs of MM are summarised in the table below:

Bulk Infrastructure Needs Water Sanitation Approved Three Year Capital Budget (RBIG Incl.) R93 931 773 R26 109 000 Housing External list (Projects not already included in Budget) R22 106 140 R34 128 991 Master Plans (Projects not already included in Budget or Housing List) 2005 Value x 2 R35 595 210 R54 155 814 Total R151 633 123 R114 393 805

A summary of the individual Water and Sewer Master Plan items is included in Annexure A. These projects need to be implemented in order to accommodate development and population growth according to the SDF. Most of the capital projects for water and sanitation are currently funded through MIG.

MM’s implementation strategies with regard to capital funds are as follows:

• To identify all possible sources of external funding over the next three years to assist MM to address the huge capital infrastructure backlogs that exist in the various towns.

• Develop AMPs for all water and sanitation infrastructure, which will indicate the real replacement values, the service life of the assets and the funds required to provide for adequate asset replacement. The renewals burden is set to increase sharply over the next 20 years and it is therefore important for MM to commit to a substantial and sustained programme of capital renewal works. The current level of expenditure on capital renewal is clearly inadequate and there is a critical need for Council to commit to increase the budget for the maintenance and rehabilitation of the existing infrastructure substantially.

Operational Budget: Maintenance activities have been increasingly focused on reactive maintenance as a result of the progressive deterioration and failure of old infrastructure. Consequently, there has been dilution of preventative maintenance of other infrastructure.

An IAMP is necessary that optimises maintenance activities, appropriate to its specific needs and the local environment, and identifies the systems and resources required to support this. A regime of planned preventative maintenance should be established for all infrastructure assets classified as critical and important in the Asset Register. Consideration should be given to the establishment of a maintenance management system to enable MM to better manage its risks, and more effectively plan and prioritise the wave of renewals that are going to be required over the next 20 years.

It is important to note that the maintenance budget requirements are going to increase over the next twenty years in real terms, in line with the envisaged pace of development and the upgrading of the bulk infrastructure. It is estimated that the budget requirements will double over this period.

MM’s implementation strategies with regard to operational budgets are as follows:

• Develop an IAMP, which will indicate the real replacement values and service lives of the assets and the funds required to provide for adequate operation and maintenance of the infrastructure.

• The new depreciation charges will have to form part of the operating budget and subsequent tariffs, inked to a ring-fenced asset replacement fund.

• Water services operational surpluses have to be allocated to essential water services requirements.

Current gaps include unrealistically low depreciation charges, which have to be rectified and ring-fenced into an asset replacement fund, as well as additional budget requirements above inflation for infrastructure development.

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Tariff and Charges: Some important considerations to be taken into account by MM when they set their tariffs are as follows:

• The Municipality neglected their tariff calculations for many years by just adding a certain percentage increase annually. The number of blocks for the water tariffs also needs to be increased.

• Adequate cost calculations need to be done for the delivery of basic services either in respect of their current delivery costs or return on investment for replacement. Otherwise it would be a challenge for the Municipality to sustain the service in the long term.

• The various Departments need to actively participate in the revision of the Budget Related Policies and more specifically the Tariff Policy.

• The Budgeting and Accounting Systems need to take the principles of Cost Accounting into account.

The table below gives some comments on the specific blocks, with regard to MM’s block step tariff structure for water services.

Block 09/10 10/11 11/12 Comments (kl/month) 0 - 6 R0-00 R0-00 R0-00 Free Basic Water 7 - 10 Low volume use 11 - 15 16 - 20 21 - 25 Typical use volume, including garden irrigation 26 - 30 R4-15 R4-52 R4-80 31 - 40 41 - 45 Above average use, including garden irrigation 46 - 60 61 - 80 Wasteful use and/or severe garden irrigation 81 - 100 > 100 R4-50 R4-91 R5-20 Significant waste and/or unnecessary garden irrigation

Wasteful or inefficient use of water is discouraged through increased tariffs. It is suggested that the following tariff structure characteristics should remain in MM’s Structure in order to ensure efficient water use (WDM Strategy)

• Maintain a rising block tariff structure.

• Keep number of blocks in the tariff to a minimum. One block to address free basic water (the first step) and another to address the “cut-off” volume where consumers are discouraged to use water above this monthly volume (highest block) are required. In addition another three blocks could be used to distinguish between low users, typical use of high water use. A typical number of blocks can be 0-6 kl, 7-30 kl,31-60 kl and above 60 kl.

• The volumetric steps should be kept the same for all the areas within MM’s Management Area.

• The cost of water in the maximum step should severely discourage use in this category. The volumetric use for the highest category could be 60 kl/month, above which residential water use could be considered to be wasteful or unnecessary. Garden use requiring in excess of this volume should be reduced in accordance with xeriscape practices.

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MM’s existing tariff system can be adjusted to an even more conservation oriented and holistically designed system to include also the following:

• Uniquely describe Municipal use with a distinction between use types (e.g. parks, sports, fire fighting, etc.)

• Use codes to uniquely describe at least single residential use, water use by schools, business, commercial and industrial use.

WATER SERVICES INSTITUTIONAL ARRANGEMENTS

Status Quo:

A Service Delivery Agreement between MM and LORWUA for the provision of bulk raw water to the various towns in MM’s Management Area is not yet in place. The obligations of the Bulk Water Services Provider is to deliver the service to a particular standard of supply and service and to report on the extent of its compliance with those standards. Monitoring Committees also needs to be put in place with specific powers and functions around the provision of bulk water services.

A comprehensive set of Water Services By-laws still needs to be compiled for MM’s Management Area. Mechanisms also need to be put in place in order to ensure compliance with the Municipality’s Water Services Bylaws once they are finalised and promulgated.

A WDM Strategy was previously developed for MM, with funding support from the DWA, but the proposed WDM Strategy was never approved by the Council. DWA also supported various other Municipalities during 2011 with detail WDM Strategies. The model WDM Strategy was incorporated into the WSDP. MM needs to allocated funding and personnel towards the implementation of the proposed WDM Strategy.

MM got a comprehensive Performance Management System in place. The SDBIP is the process plan and performance indicator / evaluation for the execution of the budget. The SDBIP is being used as a management, implementation and monitoring tool that assists and guide the Executive Mayor, Councillors, Municipal Manager, Senior Managers and the community. The plan serves as an input to the performance agreements of the Municipal Manager and Directors. It also forms the basis for the monthly, quarterly, mid- year and the annual assessment report and performance assessments of the Municipal Manager and Directors.

MM’s last approved WSDP was for the 2008/2009 financial year. The Municipality is committed to update their WSDP for the interim years when necessary and to compile a new WSDP every five years. This WSDP was done according to DWA’s new WSDP guidelines (October 2010).

The Occupational Health and Safety Act contain provisions directing employers to maintain a safe workplace and to minimize the exposure of employees and the public to workplace hazards. It is important for MM to compile a Legal Compliance Audit of their WWTWs and WTWs, which will provide the management of MM with the necessary information to establish whether the Municipality is in compliance with the legislation or not.

At a technical, operations and management level, municipal staff is continuously exposed to training opportunities, skills development and capacity building in an effort to create a more efficient overall service to the users. Submissions were also made to the DWA for the classification and registration of the Process Controllers and Supervisors at the various plants.

A skills audit is conducted during each year which leads to various training programmes in order to wipe out skills shortages and to provide employees with the necessary capacity. A Workplace Skills Plan for 2011/2012 is in place.

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Gaps and Strategies:

A comprehensive set of By-laws with regard to water supply, sanitation services and industrial effluent is not yet in place (S4(2)(b) and 21 of the Water Services Act) for MM. The Municipality also needs to ensure that the necessary mechanisms are put in place to effectively monitor the compliance of consumers with regard to the Water Supply, Sanitation Services and Industrial Effluent By-laws, once a comprehensive set of Water Services By-laws is promulgated.

MM is committed to develop a new WSDP every five years and to update the WSDP as necessary and appropriate in the interim years (Every third year). The Municipality will also continue to report annually and in a public way on progress in implementing the plan (Water Services Audit). It is important for MM to report annually on the KPIs as listed in the SFWS, included in DWA’s Water Services Regulation Strategy and required by DWA’s RPMS.

A Service Delivery Agreement between MM and LORWUA needs to be put in place urgently. A Monitoring Committee also needs to be put in place to monitor the service of bulk raw water provision and to ensure that the service is delivered to the agreed standard of supply and service and to report on the extent of its compliance with those standards.

MM will also continue with their mentoring role for operators ensuring and adequately trained and classified workforce with dedicated training programmes for supervisors and operators. Budgets need to be established to address the shortfall of skilled Process Controllers, rethink methods to retain qualified personnel and plan for succession and clear career paths for experienced staff. With such a program a source of specific resources of skilled operators, technicians and managers will be established.

The training of MM’s personnel involved in the management of water and sanitation services is the most important factor that determines the ability of MM to deliver safe and reliable water and to treat the effluent at the WWTWs to an acceptable standard. Training of all staff involved in water supply and sanitation services on matters related to treatment processes and quality monitoring and control is essential because their actions (or failure to act) will have a major impact on the well-being of the communities and the environment.

SOCIAL AND CUSTOMER SERVICE REQUIREMENTS

Status Quo:

A comprehensive Customer Services and Complaints system is in place at MM and the Municipality has maintained a high and a very consistent level of service to its urban water consumers in. All water and sanitation related complaints are logged through the system in order to ensure quick response to complaints. The Name of the person, Address, Town, Contact telephone, Complaint, Time Received, Responsible Person and Date is recorded.

Gaps and Strategies:

Water quality and continuity of supply: All households in the urban areas receive water of an adequate drinking quality. It is however estimated that there are still some households on the farms that does not receive water of adequate quality and experience inadequate continuity of water supply.

Currently the water service levels (quantity, quality and sustainability) on the farms are not yet known and MM first need to verify the service levels on the farms. MM is committed to ensure that private landowners provide at least basic water services to those households with current water service levels below RDP standard, once the current backlog with regard water services (quantity, quality and sustainability) on the farms is known. MM will then be in a better position to monitor the quality of services for water on the farms.

Hygiene education and the wise use of water are taught in all schools by 2005: Not yet in place.

Households with access to at least a basic sanitation facility know how to practise safe sanitation: The status with regard hereto is still unknown and needs to be verified. There are no households in the urban areas with sanitation services below RDP standard. The number of households on the farms in the rural areas with sanitation services below RDP standard is not known.

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253460KS0 : MATZIKAMA MUNICIPALITY : WATER SERVICES DEVELOPMENT PLAN : 2012/2013

Sanitation promotion and health and hygiene awareness in MM’s Management Area are mostly managed by the EHPs of the West Coast District Municipality. MM is committed to ensure that health and hygiene awareness is part of the process of providing VIPs on the farms, for those households with current sanitation facilities below RDP standard. This will be done with the necessary support from the West Coast District Municipality.

MM is committed to keep on implementing their current monitoring system where records are kept of the number of queries received, the number of complaints with regard to water quality and the number of major or visible leaks. The present system operated by MM for complaints and public queries however does not have performance and response time information feed-back in place. This shortcoming needs to be addressed in order to measure future performance in the water and sanitations service.

MM is committed to maintain the existing high levels of attending to complaints for water services in their urban areas and to respond within 24 hours to all queries and to repair all leaks and sewer blockages within 48 hours after being reported.

MM’s implementation strategies with regard to customer services are to maintain the high level of customer service satisfaction and to keep record of all the necessary customer services information and to link the customer services KPIs to their Performance Management System, in order to ensure that the following goals are met:

• To monitor the number of consumers experiencing greater than 7 day interruptions in water supply per year and also the number of consumers receiving a flow-rate of less than 10 litres per minute.

• To ensure that private landowners provide at least basic water services to those households with current water service levels below RDP standard, once the current backlog with regard to water services (quantity, quality and sustainability) on the farms is known. MM will then be in a better position to monitor the quality of services for water on the farms.

• To keep record of the number of water queries received and to monitor the number of complaints with regard to water quality and the number of major or visible leaks. To respond within 24 hours to all queries and to repair all leaks within 48 hours after being reported.

• To ensure that private landowners provide at least basic sanitation services to those households with current sanitation service levels below RDP standard (Health and hygiene education / awareness to be part of the process), once the current backlog is known.

• To keep record of the number of sanitation queries / complaints received per year, the number of blockages, number of calls received for pit/tank emptying and the number of calls received for emergency maintenance to pits/tanks. To respond within 24 hours to all sanitation complaints and to repair all sanitation blockages on the networks within 48 hours. To respond within 48 hours to all requests for pit / tank emptying.

• To evaluate the health and hygiene awareness and water education programmes and to incorporate these programmes in their future planning. To ensure that health and hygiene awareness is part of the process of providing VIPs on the farms, for those households with current sanitation facilities below RDP standard. To focus on public awareness and school education programmes through the implementation of the proposed WDM Strategy.

• To have a Formal Pollution Contingency Plan for the Management Area and to ensure that pollution awareness is part of the Plan.

• To compile and implement a Water Services Consumer Charter.

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253460KS0 : MATZIKAMA MUNICIPALITY : WATER SERVICES DEVELOPMENT PLAN : 2012/2013

NEEDS DEVELOPMENT PLAN

Status Quo:

The identification of projects necessary to ensure the provision of adequate levels of water and sanitation services is based primarily on the findings of the Water and Sewer Master Plans, in consultation with the Municipality’s town planning consultants. Master Planning is typically based on a forward planning horizon of 20 years, but is usually updated every three to five years, taking into account improved water demand estimates and subsequent infrastructure developments which may have taken place. Water and Sewer Master Plans were drafted for MM by CES during February 2005 and June 2005. The recommended projects from these Master Plans were incorporated into the WSDP. The list of recommended projects, following the Master Plans, is included in Annexure A of Module 3.

The Master Plans represent the ideal infrastructure development required to meet projected water demands over the next few years, while realistic capital investment in infrastructure projects is determined by budget availability. As a result, prioritization of projects is necessary to identify what can be done within the available and projected budget constraints. The prioritization of projects is done through the IDP and annual budget planning process. Recommended infrastructure projects for implementation in the future will be based on the following plans and processes:

• Water and Sewer Master Plans and Water and Waste Water Treatment Works Master Plans.

• Infrastructure replacement needs (Asset Register)

• Budget proposals

• Asset Management Plans

Projects recorded in the table below refer to new infrastructure to be built or upgrading of existing infrastructure, as included in the approved capital budget of MM for 2011/2012.

Project type (e.g. bulk, Schedule Date, Estimated Cost Project name Local Area reticulation, etc.) 11/12 12/13 13/14 WATER Additional raw water storage capacity Raw Water Storage (17 Ml) Vredendal North Upgrade WTW WTW R5 064 214 R20 507 095 R987 680 (RBIG) Upgrade Pump Station Pump Station Additional Reservoir Storage Vredendal / New Rising Main and Pump Station with Pump Station and Vanrhynsdorp R5 305 589 R21 436 266 R1 083 011 capacity of 2.3 Ml/d Rising Main (RBIG) Additional raw water storage capacity Raw Water Storage (5Ml) Upgrade WTW WTW Klawer (RBIG) R3 172 307 R5 918 449 R414 183 Upgrade Pump Station Pump Station Additional reservoir and gravity supply Storage pipeline UISP Housing: Services 250 Erven Vredendal Internal Services R8 922 571 R8 990 967 UISP Housing: Services 250 Erven Lutzville Internal Services R400 000 R8 529 441 Raw Water Storage Dam Lutzville West Raw Water Storage R500 000 Restricted Water Meters Lutzville West Reticulation (Meters) R250 000 Restricted Water Meters Doringbaai Reticulation (Meters) R250 000 Restricted Water Meters Koekenaap Reticulation (Meters) R300 000 0.5 Ml Reservoir Koekenaap Storage R1 900 000 Total R24 164 681 R58 291 251 R11 475 841 SEWERAGE Sewer Rising Main Vredendal Bulk Rising Main R5 300 000 Upgrading of WWTW Vredendal North Treatment Works R3 372 000 Upgrading of WWTW Vredendal South Treatment Works R2 940 000

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253460KS0 : MATZIKAMA MUNICIPALITY : WATER SERVICES DEVELOPMENT PLAN : 2012/2013

Project type (e.g. bulk, Schedule Date, Estimated Cost Project name Local Area reticulation, etc.) 11/12 12/13 13/14 Upgrading of Oxidation Dam System Lutzville West Treatment Works R3 750 000 Upgrading of Oxidation Dam System Strandfontein Treatment Works R4 500 000 Sewer Pump Station and Rising Main Pump Station and Doringbaai R997 000 for 72 Housing Erven Rising Main Upgrading of Oxidation Dam System Doringbaai Treatment Works R1 500 000 (Phase 2) Upgrading of Oxidation Dam System Koekenaap Treatment Works R3 750 000 Total R17 109 000 R3 750 000 R5 250 000

The projects included on the Municipality’s Housing Project List and not yet included in the approved Three Year Capital Budget are summarised in the table below:

Project type (e.g. bulk, Project name Local Area Estimated Cost reticulation, etc.) WATER New gravity pipeline for Phase 2 Vanrhynsdorp Supply Pipeline R2 282 000 New 200mm dia and 160mm dia gravity pipeline to new Lutzville Rising Main R1 128 000 development Upgrade existing bulk supply pipeline with new 200mm dia rising Doringbaai Rising Main R3 334 000 main. New 110mm dia pipe reinforcement in network Doringbaai Internal Network R124 000 External water supply for housing scheme 200 Households Doringbaai External Supply R8 095 140 Upgrading of pump station Strandfontein Pump Station R664 000 Upgrade WTW (Filters and stabilization tanks) Ebenhaezer WTW R1 544 000 Additional 0.5 Ml reservoir, Phase 1 Doringbaai Storage R1 235 000 Additional 2 Ml reservoir next to existing reservoirs Vanrhynsdorp Storage R3 500 000 Total R21 906 140 SEWERAGE Upgrade sewer network for 200 households Doringbaai Sewer Network R7 323 531 Upgrade oxidation dam system Ebenhaezer WWTW R5 915 460 Upgrade oxidation dam system Klawer WWTW R7 650 000 Two sewer pump stations, rising mains and gravity pipelines Klawer Pump Stations R5 500 000 Upgrade oxidation dam system Lutzville WWTW R4 340 000 Sewer pump station and 160mm dia rising and gravity pipelines Lutzville Pump Station R3 400 000 Total R34 128 991

Gaps and Strategies:

MM’s key capital infrastructure projects for the next three years are as follows:

• Upgrading / Replacement of the existing water and sewer networks, rising mains and pump stations as identified through the Water and Sewer Master Plans.

• Upgrading of the WTW (Vredendal, Klawer) and WWTW (Vredendal North and South, Lutzville West, Strandfontein, Doringbaai, Koekenaap).

• Additional raw water storage capacity (Vredendal, Klawer, Lutzville West).

• Additional reservoir storage capacity (Vredendal, Klawer, Koekenaap).

• Rehabilitation and maintenance of the existing water and sanitation infrastructure.

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253460KS0 : MATZIKAMA MUNICIPALITY : WATER SERVICES DEVELOPMENT PLAN : 2012/2013

MM’s implementation strategies, with regard to new water and sanitation infrastructure, are as follows:

• Take the recommended projects, as identified through the Water and Sewer Master Plans and the WSDP, into account during the planning and prioritization process for new infrastructure. Prioritize from the desired list, those items which can be implemented from available funding in the particular financial year.

• To update the existing Water and Sewer Master Plans and to undertake revised master planning at least every three to five years and to use the Master Plans to list the desired infrastructure development requirements and reflect these in the IDP.

• Assign a high priority to the provision of basic water and sanitation services in the rural areas.

• Assign a high priority to the implementation of MM’s WDM Strategy (Demand Management) in order to postpone additional capital investment for as long as possible, both from the water availability perspective as well as from the treatment of increased effluent volumes.

• Balance land-use and development planning (SDFs and Growth Management Strategy) in accordance with the availability of water and the capacity of WTWs and WWTWs that are in place or that will be implemented.

2011-12-09/Executive Summary.doc/VJ(JH) 42

MATZIKAMA MUNICIPALITY IMPLEMENTATION READY STUDY RBIG REPORT PHASE 3: KLAWER BULK WATER INFRASTRUCTURE

Appendix C – Service Level Surveys – May 2011

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MATZIKAMA MUNICIPALITY IMPLEMENTATION READY STUDY RBIG REPORT PHASE 3: KLAWER BULK WATER INFRASTRUCTURE

Appendix D – Credit Control Policy

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M unisipaliteit van Matzikama

Klantesorg- en bestuursbeleid asook Munisipale kredietbeheer en Skuldinvorderingsbeleid

Nademaal Art. 96(b) van die Stelsels Wet, 2000 (Wet 32 van 2000) en Art. 64(2)(a) van die Wet op Plaaslike Regering : Munisipale Finansiële Bestuur , 2003 ( Wet 56 van 2003 ) bepaal dat 'n munisipaliteit 'n kredietbeheer en skuldinvorderingsbeleid moet aanvaar, onderhou en implementeer wat ooreenstem met die belasting en tariefbeleide en voldoen aan die bepalings van die wet;

EN Nademaal die munisipaliteit van Matzikama se begeerte is om uitvoering aan die bepaling van Art. 96(b) van die Wet op Plaaslike Regering: Munisipale Stelsels, Wet 32 van 2000, en Art. 64(2)(a) van die Wet op Munisipale Finansiële Bestuur te gee; besluit die munisipaliteit soos volg: -2- INHOUDSOPGAWE

DEEL 1 1. Beginsels wat die grondslag sal uitmaak van 'n kredietbeheer en skuldinvorderingsbeleid...... 4

1.1 Definisies

Munisipale Dienste is dienste waarvoor die munisipaliteit verantwoordelik is om te lewer ingevolge skedule 4B en 5B van die Grondwet van SA, Wet 108 van 1996. Hierdie sluit in die voorsiening van basiese dienste soos drinkwater, elektrisiteit, sanitasie en vullisverwydering.

Vry Basiese Dienste (VBD) is die voorsiening van munisipale dienste aan te minste die deernis huishoudings teen ’n subsidie.

Eweredige bydrae subsidie is ’n gedeelte van onvoorwaardelike befondsing van die Nasionale Fiskus geallokeer op ’n jaarlikse basis aan munisipaliteite. ’n Sekere gedeelte of venster van hierdie subsidie is spesifiek geallokeer om te help met die befondsing van VBD.

Deernis huishoudings is daardie verbruikers wat onder ’n vasgestelde inkomste verdienste kerf val en wat geregistreer is as ’n deernis huishouding soos bepaal.

’n Huishouding word gedefinieer as alle persone wat op ’n plot of erf woon en wat water en/of elektrisiteit van een meter of voorafbetaalde kragpunt ontvang.

DEEL 2 2. Verantwoordelikhede – van die Raad, Raadskomitees en -amptenare ...... 4 DEEL 3 3. Klantesorg- en Bestuursbeleid ...... 5 3.1 Kommunikasie en Terugvoering ...... 5 3.2 Ooreenkomste en ondertekening daarvan deur verbruikers ...... 6 3.3 Keuring van klante en waarborge ...... 6 3-4 Rekenings en fakturering ...... 7 3-5 Meterlesing ...... 7 3.6 Reg van toegang tot perseel ...... 7 3-7 Betaalgeriewe en –metodes en aftrek- en debietorders ...... 8 3-8 Navrae, appellering en klagtes oor diens ...... 8 3-9 Klantehulpprogramme ...... 9 3-9-1 Korting : waterlekkasies ...... 9 3-9-2 Reëlings vir betaling ...... 9 3-9-3 Belasting in paaiemente ...... 10 3-9-4 Gratis Dienste ...... 10 3-9-5 Ondersteuning van hulpbehoewendes ...... 11 DEEL 4 4 Skuldinvorderingsbeleid ...... 13 4-1 Toepassingsmeganismes ...... 13 4-1-1 Onderbreking van dienste ...... 13 4-1-2 Rente en boetes ...... 13 4-1-3 Persoonlike kontak ...... 14 4-1-4 Regsproses ...... 14 4-1-5 Gebruik van invorderingsagente ...... 15 4-2 Diefstal en bedrog ...... 15 4-3 Invorderingskoste ...... 16 4-4 Afstanddoening ...... 16 -3- 4-5 Belastingvereffening ...... 16 DEEL 5 5 Prestasiebeoordeling ...... 17 5-1 Mikpunte: inkomste-invordering ...... 17 5-2 Mikpunte: klantediens ...... 17 5-3 Administratiewe prestasie ...... 17 DEEL 6 6 Verslagdoening aan raad ...... 17 DEEL7 7 Strukture van tesourie ...... 18 -4- DEEL 1

1. BEGINSELS WAT DIE GRONDSLAG SAL UITMAAK VAN 'N KREDIETBEHEER EN SKULDINVORDERINGSBELEID.

1-1 Klantesorg en –bestuur en skuldinvordering is aanverwante, maar afsonderlike kwessies. 1-2 Beleidformulering en -implimentering is afsonderlike prosesse in die wet en moet in die praktyk ook geskei word. 1-3 Beleidsrigtings, regte en verantwoordelikhede en appelleringstelsels moet op ‘n verstaanbare en doeltreffende wyse en op ‘n gereelde grondslag aan die gemeenskap kommunikeer word. 1-4 Die verhouding tussen die munisipaliteit en sy klant moet sy beslag in dié reg hê, en ‘n klant se skuld moet uit ‘n regsraamwerk ontstaan en moet wettiglik ingevorder kan word. 1-5 Fakturering moet akkuraat en tydig gedoen word en moet verstaanbaar wees. 1-6 Die klant is geregtig op redelike toegang tot betaalpunte en tot ‘n verskeidenheid betroubare betaalmetodes. 1-7 Die klant is geregtig op ‘n doeltreffende, doelmatige en redelike antwoord op appellerings en mag tydens die proses van ‘n redelike appèl op geen wyse benadeel word nie. 1-8 Arm huishoudings moet geïdentifiseer en ondersteun word. Welsynsgevalle moet nie aan kredietbeheer onderwerp word nie en moet deur toepaslike en bekostigbare beleidsrigtings en praktyke ondersteun word. 1-9 Betaling moet op ‘n flinke, konsekwente en doeltreffende wyse afgedwing word. 1-10 Bedrog en misdadigheid sal tot ‘n verlies aan regte en streng boetes lei. 1-11 Aansporings- en ontmoedigingsmaatreëls kan tydens invordering gebruik word. 1-12 Die invorderingsproses moet kostedoeltreffend wees. 1-13 Bewese beste invorderingspraktyke moet gevolg en toegepas word. 1-14 Prestasiemikpunte by beide klantediens en skuldinvordering moet gestel en nagestreef word. 1-15 Daar moet gereeld en doeltreffend oor resultate verslag gedoen word. 1-16 Beleidsrigtings vir klantesorg en die bestuur daarvan asook skuldinvordering moet deur die Raad goedgekeur en daarna ondersteun word. 1-17 Die administrasie van die Raad moet die beleid nougeset en doeltreffend implimenteer en beheer.

DEEL 2

2. VERANTWOORDELIKHEDE – VAN DIE RAAD, RAADSKOMITEES EN - AMPTENARE

2-1 Die Uitvoerende Burgemeesters Komitee moet die raad se beleidsrigtings oor klantesorg en –bestuur asook skuldinvordering en aanverwante verordeninge formuleer, evalueer, hersien en aanpas. 2-2 Dié Uitvoerende Burgemeesters Komitee moet toesig hou oor die implementering en toepassing van die munisipaliteit se beleidsrigtings in dié verband. 2-3 Die Munisipale Bestuurder moet dié beleid en enige tersaaklike verordeninge implementeer en toepas. 2-4 Die Munisipale Bestuurder moet die administrasie wat nodig is om uitvoering aan dié beleid te gee, daarstel en beheer en op ‘n doeltreffende, gereelde grondslag aan die Uitvoerende Burgemeesters Komitee daaroor rapporteer soos voorgeskryf in die relevante wetgewing. -5- 2-5 Die Munisipale Bestuurder kan bevoegdhede daaroor aan die Hoof Finansiële Beampte delegeer. 2-6 Die munisipaliteit moet alle geld wat aan hom verskuldig en betaalbaar is, invorder.

DEEL 3

3. KLANTESORG- EN BESTUURSBELEID

3.1 Kommunikasie en Terugvoering

3-1-1 Die munisipaliteit moet, binne sy finansiële en administratiewe vermoë, jaarliks ‘n proses deurgaan waartydens hy sy begroting opstel, wat die volgende sal insluit: a) ‘n Eerste begrotingsvergadering, in Augustus, waartydens die Uitvoerende Burgemeesters komitee begrotingsprioriteite en - beginsels en ‘n begrotingsraamwerk sal oorweeg. b) ‘n Reeks openbare vergaderings belê, met die wykskomitees, die breë publiek en ander belanghebbende partye, waartydens die begrotingsprioriteite, -beginsels en -raamwerk geskets en bespreek sal word. c) Werksessies om behoeftes te identifiseer, sal in alle wyke gereël word ten einde; i) al die behoeftes van die wyke wat binne die jurisdiksie van die munisipaliteite val, te identifiseer; ii) die gemeenskap by die prioritisering van dié behoeftes te betrek; iii) die gemeenskap by raadsbeplanning te betrek en om die gemeenskap van basiese inligting oor die raad se funksies en verantwoordelikhede en die funksies en verantwoordelikhede van ander regeringsvlakke te voorsien; iv) om die gemeenskap op hoogte te bring van die vlakke van betaling en wanbetaling in die betrokke wyk en om strategieë in dié verband te formuleer. Wyksraadslede moet deernisgevalle in hulle wyke identifiseer en die inligting aan die munisipaliteit verskaf. d) ‘n Werksessie vir raadslede, waartydens die uitslae van die eerste begrotingsvergadering, die openbare vergaderings, en die werksessies vir die identifisering van behoeftes, met die raad se geïntegreerde ontwikkelingsplan (GOP) versoen sal word. e) Die opstel van 'n konsep- kapitaal- en bedryfsbegroting, waarby die insette verkry uit bogemelde prosesse ingewerk is. f) Voorlegging van konsepbegroting, met tarief- en belastingimplikasies, tydens ‘n tweede reeks openbare vergaderings aan die publiek. g) Finale goedkeuring van die konsepbegroting deur die raad. 3-1-2 Die raad se klantesorg- en -bestuursbeleid en sy skuldinvorderingsbeleid sal in ‘n toepaslike formaat beskikbaar wees in die tale wat plaaslik gebruik word, en sal aan alle nuwe verbruikers of op spesiale versoek beskikbaar gestel word. 3-1-3 Die raad sal gereeld in die plaaslike media, radiostasie en nuusbrief dekking aan klantesorg- en skuldkwessies verleen. Die prosedure -6- en datums vir die sny van konvensionele krag, blokkeer van voorafbetaalde krag en water op drup stel moet gereeld bekend gemaak word. 3-1-4 Wyksraadslede sal gereeld wyksvergaderings hou, waartydens aandag veral aan klantesorg en skuld invordering gegee word en mag amptenare versoek om vergadering by te woon. 3-1-5 Die pers sal aangemoedig word om behoorlik dekking te gee aan die raad se klantesorg- en skuldkwessies en sal uitgenooi word na raadsvergaderings waar dit bespreek word. 3-1-6 Die raad sal daarna streef om die volgende te stig en te verkry a) ‘n sentrale kantoor vir klagtes/terugvoering; b) ‘n gesentraliseerde databasis vir klagtes ten einde klagtes beter te koördineer, dit vinniger op te los en meer doeltreffend met klante te kommunikeer; c) toepaslike opleiding vir beamptes wat met die publiek werk ten einde kommunikasie en dienslewering te verbeter; d) Wykskomitees wat uit alle organisasies in die burgerlike gemeenskap en individue bestaan, waar die raad terugvoering sal voorsien oor dienste, skuld, deernisgevalle en ander belangrike kwessies.

3.2 Ooreenkomste en ondertekening daarvan deur verbruikers

3-2-1 Alle eiendomsbesitters sal versoek word om ooreenkomste te onderteken wat die verskaffing en koste van munisipale dienste reël. Eienaars mag ‘n huurder toelaat om ‘n afsonderlike ooreenkoms met die munisipaliteit aan te gaan, wat die munisipaliteit na sy diskresie mag aanvaar. Indien ‘n huurder wanbetaal, is die eienaar die debiteur van laaste instansie. 3-2-2 Tydens die ondertekening van die betrokke ooreenkomste, sal alle eienaars en huurders die raad se beleidsdokumente ontvang. 3-2-3 Na ondertekening van die ooreenkoms sal die eienaar en die huurder een afskrif daarvan ontvang. 3-2-4 Meters sal binne ‘n gespesifiseerde tydperk na die verandering van eienaar gelees word en ‘n rekening sal binne 30 dae na verbruik geprosesseer en gepos word. 3-2-5 In die ooreenkoms sal klante hul aanspreeklikheid vir die koste van invordering en die koste van rente en boetes (in die geval van laat betaling) erken.

3.3 Keuring van klante en waarborge

3-3-1 Die kredietwaardigheid van alle aansoekers vir munisipale dienste mag gekontroleer word; dit kan insluit die nagaan van inligting verkry vanaf banke, kredietburo’s, plaaslike owerhede, handelskrediteure, en werkgewers. 3-3-2 Sekuriteitsdeposito’s sal geneem word. Dit sal wissel na gelang van die risiko wat betrokke is. ‘n Minimum deposito gelykstaande aan twee maande se gemiddelde verbruik sal gevra word. 3-3-3 Deposito’s kan op enige tydstip na die uitsluitlike goeddunke van die Munisipale Bestuurder verhoog word. 3-3-4 Die Munisipale Bestuurder mag, na die oorweging van ‘n versoek deur ‘n eerste verbruiker van munisipale dienste, ‘n ooreenkoms met -7- die verbruiker sluit om die beraamde verbruikersdeposito oor ‘n tydperk van hoogstens 6 maande af te betaal.

3-4 Rekenings en fakturering

3-4-1 Klante sal ‘n verstaanbare en akkurate rekening van die munisipaliteit ontvang, en al die dienskoste vir die betrokke eiendom sal in die betrokke rekening gekonsolideer word. 3-4-2 Rekenings sal in ooreenstemming met die meterleessiklus gelewer word, en betaaldatums sal op dieselfde wyse gekoppel wees. 3-4-3 Rekenings sal maandeliks in siklusse van ongeveer 30 dae gelewer word. 3-4-4 Aangesien die aflewering van rekenings nie onder die munisipaliteit se beheer val nie, is dit die klant se verantwoordelikheid om die verskuldigde bedrag betyds te betaal, al het hy/sy nie ‘n rekening ontvang nie. 3-4-5 Die betaal- of verskuldigde datum is ± die 25ste dag van elke maand.

3-5 Meterlesing

3-5-1 Die munisipaliteit sal binne praktiese en finansiële beperkinge daarna streef om behoorlik werkende meters vir alle meetbare dienste aan alle klante te verskaf. 3-5-2 Alle meters sal op ‘n maandelikse grondslag gelees word. Indien dit nie moontlik is om 'n maandelikse lesing te neem nie sal die verbruiker aangeslaan word teen die gemiddelde verbruike van die voorafgaande twee maande. 3-5-3 Klante is binne redelike perke geregtig om te versoek dat die akkuraatheid van meterlesings nagegaan word, maar kan vir die koste daarvan aanspreeklik gehou word. 3-5-4 ‘n Ouditlesing moet minstens een keer elke ses maande verkry word. 3-5-5 Klante moet in kennis gestel word indien hul meters vervang moet word. 3-5-6 Vrywillige lesings deur verbruikers word toegelaat, maar finale lesings en ouditlesings is die verantwoordelikheid van die munisipaliteit. 3-5-7 Geen meter vir krag of water mag geinstalleer of gekoppel word voordat toestemming vanaf die Direkteur : Finansies en Inligtings Stelsels of sy gemagtigde verkry is nie .

3.6 Reg van toegang tot perseel

3-6-1 Die klantooreenkoms wat deur die klant en die munisipaliteit onderteken word, sal ‘n klousule insluit waarin die eienaar en/of die okkupeerder van ’n perseel ‘n gemagtigde verteenwoordiger van die munisipaliteit tydens alle redelike ure toegang tot die perseel sal gee sodat hy/sy enige meter of diensaansluiting tot die netwerk kan lees, inspekteer, installeer of herstel of die voorsiening van enige diens kan afsluit/ontkoppel, staak of beperk, of weer heraansluit/herkoppel.

Indien bevredigende toegang nie moontlik is nie, sal die koste van die verskuiwing van die meter die klant se verantwoordelikheid wees. -8-

Indien bouplanne ontvang word vir verbouings / omheinings wat die toegang van meters mag belemmer moet die verskuiwing van die meter deel van die voorwaardes vir die goedkeuring wees.

3-7 Betaalgeriewe en –metodes en aftrek- en debietorders

3-7-1 Die munisipaliteit sal geskikte bank- en kontantbetaalgeriewe bedryf en in stand hou. Die munisipaliteit is daarop geregtig om die koste en voordele van sodanige geriewe in oorweging te neem, welke geriewe vir alle gebruikers toeganklik sal wees. 3-7-2 Die munisipaliteit sal ‘n reeks betaalopsies aan klante bied, wat betaling op ‘n kontantgrondslag sal insluit. 3-7-3 Die munisipaliteit kan na goeddunke betalings aan verskillende diensskulde toewys – ‘n debiteur wat agterstallige skuld het, kan nie spesifiseer dat sy/haar betaling vir ‘n spesifieke gedeelte van die rekening aangewend moet word nie. 3-7-4 Die munisipaliteit kan, met die toestemming van ‘n klant, ‘n werkgewer nader ten einde ‘n debiet- of aftrekorder reëling te tref. 3-7-5 Die klant sal in die klantooreenkomste instem dat die gebruik van agente in die transmissie van betalings aan die munisipaliteit op sy/haar risiko geskied, ook wat die oordragtyd van die betaling betref.

3-8 Navrae, appellering en klagtes oor diens

3-8-1 Indien ‘n klant oortuig is dat sy of haar rekening onakkuraat is, kan hy of sy skriftelik by die Hoof Finansiële Beampte aansoek doen dat die rekening herbereken word. 3-8-2 Die debiteur moet intussen die gemiddelde bedrag van sy/haar rekenings oor die vorige drie maande betaal, indien die geskiedenis van die rekening bekend is. Indien die geskiedenis nie beskikbaar is nie, moet die debiteur voor die betaaldatum ‘n geraamde bedrag betaal wat deur die Hoof Finansiële Beampte bepaal is, totdat die saak opgelos is. 3-8-3 Die Hoof Finansiële Beampte moet binne een maand die ondersoek na die aangeleentheid afhandel en die debiteur van die uitslag daarvan in kennis stel. 3-8-4 Versuim om sodanige ooreengekome tussentydse betaling of betalings te doen, kan daartoe lei dat die klant se dienste gestaak word.

3-9 Aansporings om vinnig te betaal

3-9-1 Die munisipaliteit kan, om flinke betaling aan te moedig en goeie betalers te beloon, aansporingsmaatreëls vir flinke betaling evalueer. Indien sodanige aansporingsmaatreëls finansieel lewensvatbaar en van wedersydse voordeel vir die munisipaliteit en sy klante blyk te wees, kan die munisipaliteit sodanige aansporingsmaatreëls in bedryf stel. 3-9-2 Sodanige aansporingsmaatreëls, indien dit ingestel word, sal as bykomende besteding in die jaarlikse begrotings weerspieël word. 3-9-3 ‘n Aansporingsmaatreël implementeer waardeur agterstallige skuld verminder sal word gelykstaande aan die bedrag waarmee die verbruiker sy skuld gedelg het . Sodanige verbruiker sal slegs een -9- geleentheid kry om sodanige ooreenkoms op die voorgeskrewe vorm te sluit. Slegs die skuld soos op die dag van aansoek sal verreken word.

3-10 Klantehulpprogramme

3-10-1 Korting : waterlekkasies

3-10-1.1 ‘n Klant sal vir ‘n waterlekkasie-korting in aanmerking kom indien a) die lekkasie ondergronds voorgekom het en nie maklik bogronds bespeur kon word nie; b) die lekkasie herstel is binne 48 uur nadat dit opgespoor is; c) die klant net om een korting in ‘n siklus van twaalf maande aansoek gedoen het; d) ‘n sertifikaat van ‘n geregistreerde loodgieter, of ‘n beëdigde verklaring (indien ‘n privaat persoon die lekkasie herstel het) moet die Hoof Finansiële Beampte binne tien dae ná die herstel bereik en die volgende besonderhede verstrek: i. die datums van die faktuur en die herstelwerk; ii. bevestiging dat die lekkasie nie bogronds bespeurbaar was nie; iii. sertifisering dat die bars voorgekom het in ‘n pyp wat voldoen het aan die spesifikasies soos voorgeskryf in die relevante SABS standaarde.

3-10-2 Reëlings vir betaling

3-10-2.1 Indien ‘n klant nie sy/haar rekening by die munisipaliteit kan betaal nie, en bereid is om i. ‘n skulderkenning te onderteken; ii. ‘n toestemming tot vonnisoplegging te onderteken; iii. 'n aftrekorder/'n skuldbeslag order/'n besoldingsorder te teken; iv. die lopende deel van die rekening, kontant te betaal; en v. 'n ooreenkoms te onderteken dat indien die afbetalingsreëlings nie nagekom word nie, geen verdere reëlings moontlik sal wees nie. Die lewering van elektrisiteit (gemeterde en voorafbetaalde krag) onmiddellik hierna gestaak word, die water beperk deur ‘n toestel wat geskik is vir die doel en die munisipaliteit mag onverwyld regsaksies instel. en die Munisipale Bestuurder of gevolmagtigde kan 'n skuld terugbetalingsooreenkoms met die verbruiker aangaan. 3-10-2.2 Maandelikse terugbetalings sal na gelang van die omstandighede en finansiële vermoë, binne die beleid en skuldinvorderingsmikpunte van die raad, deur die munisipale bestuur gereël word. As ’n reël sal afbetalings ooreenkomste nie vir tydperke langer as 24 maande -10- gesluit word nie. In gevalle waar die maandelikse paaiement egter onbekostigbaar gaan wees vir die verbruiker kan die Munisipale Bestuurder of gevolmagtigde die tydsduur van die kontrak aanpas na gelang van die individuele geval. 3-10-2.3 Verbruikers met agterstallige skuld ten opsigte van elektrisiteit en water moet toestem tot die oorskakeling na 'n voorafbetaalmeter. Die kostes hiervan sal by die agterstallige bedrag van die verbruiker gevoeg word en sal verhaal word soos bepaal deur die ooreenkoms wat gesluit is tussen die verbruiker en die Munisipale Bestuurder.

3-10-2.4 Die sekuriteitsdeposito van agterstallige debiteure mag deur die munisipale bestuurder verhoog word. 3-10-2-5 Alle betalings sal in die volgende voorkeurorde ter delging van die munisipale rekening aangewend word: (i) Agterstallige skuld; (ii) Diverse; (iii) Huishuur; (iv) Vullisverwydering; (v) Rioolwegdoening; (vi) Belasting; (vii) Water; (viii) Elektrisiteit

3-10-2-6 Geen aansoeke ten opsigte van bouplanne, vergunningsgebruike, hersonerings, onderverdelings, oorskrydings en konsolidasies sal goedgekeur word indien die debiteur se dienste- en eiendomsbelastingrekening agterstallig is nie. 3-10-2-7 Huurkontrake t.o.v. munisipale eiendom sal onmiddellik beïndig word indien die huurder 60 dae agterstallig is met huurheffings en of diensteheffings.

3-10-3 Belasting in paaiemente

3-10-3.1 Belastingbetalers mag verkies om die jaarlikse belastingrekening , sonder rente in een paaiement te betaal voor 30 September van elke jaar. ’n Versoek tot dien effek moet skriftelik aan die Hoof Finansiële Beampte gerig word voor 31 Mei van elke jaar. 3-10-3.2 Indien die maandelikse belasting agterstallig word is die volle rekening betaalbaar.

3-10-4 Gratis Basiese Dienste

3-10-4.1 Die Raad sal jaarliks, tydens die begrotingsproses, oorweeg om ‘n hoeveelheid gratis dienste aan die gemeenskap te voorsien: 3-10-4.2 Die voorsiening van gratis dienste is nie 'n reg nie en moet binne die finansiële vermoë van die raad wees en nie lei tot die onbehoorlike belasting van ander diensverbruikers nie. -11-

3-10-5 Ondersteuning van hulpbehoewendes

3-10-5.1 ‘n Huishouding wie se totale inkomste, van alle inwoners ouer as agtien jaar, minder is as 'n bepaalde bedrag wat jaarliks deur die raad bereken word, kwalifiseer ingevolge dié beleid as ‘n hulpbehoewende huishouding. 3-10-5.2 Die bron van befondsing van die subsidie vir hulpbehoewendes is die billike aandeel-bydrae aan die munisipaliteit uit die Nasionale Regering se begroting. Die bedrag wat aldus verkry word verteenwoordig die hoeveelheid gratis dienste wat verskaf kan word. Die toegekende bedrag van die billikheidsdeel en die getal aansoeke sal die subsidiebedrag per huishouding bepaal. Die bedrag beskikbaar vir die toekenning van subsidies kan in buitengewone omstandighede uit ander inkomstebronne aangevul word. 3-10-5.3 Die inkomsteperke van huishoudings om te kwalifiseer sal R 3 200.00 per maand wees. 3-10-5.4 In gevalle waar huishoudings se totale inkomste minder as tweemaal die maatskaplike pensioen en een kindertoelaag beloop is die kwalifiserende huishouding geregtig om ‘n subsidie gelykstaande aan 100% van die subsidie bedrag te ontvang. 3-10-5.5 In gevalle waar die totale inkomste in ’n huishouding meer is as die voorgestelde perk in item 3-10-5.4 maar minder as en tot R3200.00 is, sal die kwalifiserende huishouding geregtig wees om ’n voordeel gelykstaande aan 50% van die subsidie bedrag te ontvang. 3-10-5.6 Vullis en riolering word subsidieer met 100% of 50% onderskeidelik van bogenoemde skale. 3-10-5.7 Elektrisiteit word gesubsidieer met 50 kwh en 25kwh onderskeidelik en kwalifiserende huishoudings sal na voorafbetaalde elektrisiteitsmeters moet oorskakel en beperk word om slegs 150 kwh per maand voorafbetaalde krag aan te koop teen ‘n tarief soos van tyd tot tyd deur die Raad bepaal. 3-10-5.8 Water vir residensiële eiendomme word gesubsidieer tot 6 kl en ‘n addisionele 6kl word gesubsidieer vir geregistreerde deernis huishoudings, behalwe geregistreerde deernis huishoudings van die DMA gebied word gesubsideer met 6kl. 3-10-5.9 Uitgeboude grafpersele teen R 1 500 vir 100% subsidiegevalle of R 1000 vir 50 % subsidiegevalle,en ’n gratis graf aan alle kinders onder 12 jaar oud,vir alle inwoners wat op die laaste voltooide en goedgekeurde subsidieaansoekvorm verskyn. 3-10-5.10 Vloeibeperkende wasters of krane sal aangebring word indien geregistreerde huishoudings se waterverbruik die toegewese 12kl en 6kl water in die DMA gebied oorskry en die verbruiker nie vir die addisionele verbruik betaal het nie. -12- 3-10-5.11 Huishoudings kom in aanmerking deur op ‘n spesifieke aansoekvorm van die raad aansoek te doen, waarna daar met keuring en voortgesette ouditering begin sal word. 3-10-5.12 Die onderstaande besonderhede moet die aansoek vir subsidie vergesel: - Gesertifiseerde afskrifte van identiteitsdokumente van alle inwoners ouer as 18 jaar in die huishouding plus die naam en geboortedatum van alle minderjariges. - Die nuutste salarisstrokies van almal wat werk binne die huishouding. - Indien die aansoekers werkloos is, moet ’n verklaring tot dien effek wat by enige SAPD kantoor afgelê is, aangeheg word. - Indien van toepassing All Pay betaalstrokies. 3-10-5.13 Verder moet die aansoekvorm volledig voltooi en onderteken word. Onvolledige aansoeke sal nie aanvaar word nie. 3-10-5.14 Subsidies sal vir ’n periode van een jaar, wat saam met die finansiële jaar van die munisipaliteit val, goedgekeur word. 3-10-5.15 Die raad sal die goedgekeurde aansoeke op ‘n gereelde basis te evalueer ten einde te verseker dat die inligting wat verstrek is op die aansoekvorm juis is en om enige veranderings in omstandighede aan te teken en aanbevelings oor die voortsetting en/of staking van die subsidie te oorweeg. 3-10-5.16 Die raad sal poog om bestaande agterstallige bedrae van hulpbehoewende huishoudings af te skryf. Die Direkteur Finansies sal volmag hê om ‘n goedgekeurde aansoeker se skuld onmiddellik af te skryf. Na die afskrywing sal die aansoeker se kragtoevoer gesny word en die water op drup geplaas word sodra die rekening weer agterstallig raak. 3-10-5-17 Slegs inwoners wie se name op die goedgekeurde deernissubsidie aansoekvorm verskyn sal kwalifiseer vir korting op grafgelde 3-10-5.18 Die proses van aansoek vir deernissubsidie sal in die plaaslike media en radiostasie bekend gestel word voordat die nuwe termyn aanvang neem. 3-10-5.19 Huishoudings sal van die skema uitgesluit word, indien i die hoof van die huishouding nog ‘n eiendom besit; ii die aansoek op oneerlike wyse ingevul is; iii die subsidie van goedgekeurde aansoekers sal gestaak word indien met voorafbetaalde meters gepeuter word iv voortgesette oudits daarop dui dat daar ‘n verbetering in die finansiële omstandighede van die huishouding was.

-13-

DEEL 4

4 SKULDINVORDERINGSBELEID

4-1 Toepassingsmeganismes

4-1-1 Onderbreking van dienste

4-1-1-1 Die elektrisiteitstoevoer en ander munisipale dienste van klante wat agterstallig met hul munisipale rekenings is, sal opgeskort , beperk of afgesluit word. 4-1-1-2 Waar ‘n klient se dienste vir die tweede keer gesny word op konvensionele krag, sal op eie koste ‘n “pre-paid” meter moet laat installeer en indien nie sal die munisipaliteit dit laat installeer en die koste van die klient verhaal. 4-1-1-3 Waar ‘n kliënt se voorafbetaaldekrag geblok is sal hy/sy toegelaat word om krag te koop gelykstaande aan 20% van die bedrag wat hy/sy betaal het gedurende normale kantoorure. 4-1-1-4 Die munisipale bestuurder mag weier om elektrisiteits- of waterkoepons te verkoop aan klante wie se belasting of ander munisipale gelde agterstallig is. 4-1-1-5 By die vereffening van agterstallige bedrae of wanneer reëlings vir ‘n termynbetaling aangegaan word, sal die beperkte diens so gou doenlik heraangesluit/herkoppel word. 4-1-1-6 Die koste van die beperking of ontkoppeling/afsluiting, asook van die heraansluiting, sal bepaal word deur tariewe waarop die raad ooreengekom het en sal voor heraansluiting/herkoppeling deur die verbruiker betaal moet word. 4-1-1-7 Watervoorsiening sal op drup gestel word nadat drie skriftelike versoeke om die kantoor te besoek aan die verbruiker gerig is. 4-1-1-8 Leë erwe met uitstaande munisipale belastings en beskikbaarheidsheffings sal na advertensie in die media en kennisgewing op die erf d.m.v. ‘n regsproses verkoop word.

4-1-2 Rente en boetes

4-1-2-1 Rente sal as ‘n koste gehef word op alle rekenings wat nie teen die betaaldatum betaal is nie. Rente sal gehef word op die totale uitstaande bedrag van die rekenings, rente ingesluit, teen ‘n koers wat gelyk is aan of hoër is as die heersende prima oortrekkingskoers plus 1% wat deur handelsbanke gehef word. -14- 4-1-2-2 Die besluit om rente in spesifieke gevalle kwyt te skeld, kan net by wyse van ‘n besluit van die raad of sy gedelegeerde komitee geneem word.

4-1-3 Persoonlike kontak

4-1-3-1 Die Raad sal poog om, binne die beperkinge van bekostigbaarheid, persoonlike of telefoniese kontak met alle agterstallige debiteure te maak ten einde hulle aan te moedig om te betaal en om hulle in kennis te stel van die feit dat hulle agterstallig is en van hul regte (as daar is) om reëlings te tref of om subsidies vir hulpbehoewendes te ontvang, en ander verwante sake, en sal hulle inligting gee oor hoe en waar om sodanige reëlings te tref of subsidies te verkry. 4-1-3-2 Die Hoof Finansiële Beampte moet ‘n skedule van alle debiteure hou en moet voortdurend in kontak met die debiteure bly, soos bepaal in 4-1-3-1. 4-1-3-3 Sodanige kontak is nie ‘n reg waarop debiteure aanspraak kan maak nie – die ontkoppeling/afsluiting van dienste en ander stappe om die agterstallige bedrae in te vorder, sal voortgaan al vind sodanige kontak, om watter rede ook al, nie plaas nie.

4-1-4 Regsproses

4-1-4-1 Die munisipale bestuurder sal, nadat bogenoemde prosesse geneem is, begin met ‘n regsproses teen die betrokke debiteur, welke proses finale aanmanings, dagvaardings, hofverhore, vonnisse, skuldbeslagorders en/of geregtelike veilings van eiendom kan insluit. Die debiteure se invordering sal tussen die verskillende prokureurs in die gebied verdeel word vir invordering en waar moontlik moet die prokureur in die gebied werksaam wees. 4-1-4-2 Die munisipale bestuurder moet streng kontrole oor dié proses uitoefen om te verseker dat dit akkuraat en wettig bly en sal gereelde verslae oor vordering van eksterne partye aanvra, hetsy van prokureurs, die hof, die balju en ander. 4-1-4-3 Die raad sal vooraf met dié eksterne partye ooreenkom oor die prosedures en gedragskode wat gevolg moet word. 4-1-4-4 Indien debiteure werk het, is skuldbeslagorders verkieslik bo geregtelike veilings, maar beide is invorderings meganismes tot beskikking van die munisipale bestuurder. 4-1-4-5 Alle stappe in die kredietbeheerproses sal opgeteken word in die raad se rekords en vir die inligting van die debiteur. 4-1-4-6 Alle koste wat aan dié proses verbonde is, sal vir die rekening van die debiteur wees. -15- 4-1-4-7 Die rekenings van individuele debiteure word beskerm en word nie vir die inligting van die publiek vrygestel nie. Die raad kan inligting oor debiteure egter aan kredietburo’s verskaf. Dié inligting sal skriftelik verskaf word, en dié aspek sal gedek word in die raad se ooreenkoms met sy klante. 4-1-4-8 Die raad sal die kostedoeltreffendheid van dié proses oorweeg en sal verslae oor relevante sake ontvang, met inbegrip van kostedoeltreffendheid.

4-1-5 Gebruik van invorderingsagente

4-1-5-1 Die Raad kan die gebruik van agente en vernuwende skuldinvorderingsmetodes en -produkte oorweeg. Kostedoeltreffendheid, die bereidwilligheid van agente om hulle aan toepaslike gedragskodes te onderwerp en die sukses van sodanige agente en produkte sal aangeleenthede wees van die ooreenkoms wat die raad en sodanige agente of verkopers van produkte mag aangaan en sodanige aangeleenthede sal streng deur die raad gemonitor word. 4-1-5-2 Klante sal in kennis gestel word van die magte en pligte van sodanige agente, asook van laasgenoemde se verant- woordelikhede, met inbegrip van hul verantwoordelikheid om hulle by die ooreengekome gedragskodes te hou. 4-1-5-3 Enige ooreenkoms wat met ‘n agent of verkoper van produkte aangegaan word, moet ‘n klousule insluit waarkragtens die verbreking van die gedragskode deur die agent of verkoper tot die kansellasie van die kontrak sal lei.

4-2 Diefstal en bedrog

4-2-1 Enige persoon (hetsy ‘n natuurlike persoon of ‘n regspersoon) wat onwettig aan munisipale dienste gekoppel of herkoppel is, of wat met meters, die netwerk of ander toevoertoerusting gepeuter het of wat enige ongemagtigde diens gelewer het wat met die voorsiening van munisipale dienste verband hou, of wat hom/haar aan die diefstal en beskadiging van raadseiendom skuldig gemaak het, sal boetes moet betaal, wat van tyd tot tyd deur die raad bepaal sal word. 4-2-2 Die munisipale bestuurder sal die verskaffing van dienste aan ‘n klant onmiddellik staak indien die gedrag wat in 4-2-1 geskets word, bespeur word. 4-2-3 Die totale rekening wat verskuldig is, met inbegrip van boetes, raming van ongemagtigde verbruik, afsluit- en heraansluitgelde, asook verhoogde deposito’s, soos deur die raad bepaal indien van toepassing, is verskuldig en betaalbaar voordat enige heraansluiting/herkoppeling goedgekeur kan word. 4-2-4 Die raad sal moniteringe en –spanne in stand hou om klante wat hulle aan sodanige onwettige optrede skuldig maak, op te spoor en te ondersoek. 4-2-5 Die raad kan in sy boetes ‘n onderskeid tussen vandalisme en diefstal tref. -16- 4-2-6 Daaropvolgende voorvalle van peutery (“tampering”) sal tot strafboetes en verhoogde deposito’s lei. 4-2-7 Die raad hou hom die reg voor om formele klagtes te lê en om enige ander regstappe teen sowel vandale as diewe in te stel.

4-3 Invorderingskoste

4-3-1 Alle koste van die regsproses, met inbegrip van rente, boetes, die koste van die afsluiting van dienste en die regskoste wat met kredietbeheer gepaardgaan, is vir die rekening van die debiteur en moet minstens die koste van die spesifieke optrede weerspieël.

4-4 Afstanddoening

4-4-1 Die munisipale bestuurder of, deur delegasie, die Hoof Finansiële Beampte, moet toesien dat alle kanale gevolg word om skuld in te vorder. 4-4-2 Daar is soms wel omstandighede waarin skuldinvorderingsprosedures gestaak kan word i. die insolvensie van die debiteur, wie se boedel nie genoeg fondse het nie; en waar ’n likwidasie kennisgewing uitgereik is. ii. indien die uitstaande bedrag so klein is dat dit om ekonomiese redes nie ingevorder moet word nie (die koste van invordering sal te hoog wees). iii. die debiteur nie meer in die gebied woonagtig is nie of oorlede is en nie opspoorbaar is nie. In sulke gevalle moet die debiteur se identiteit aan die stelsel bekend gestel word en volgende aansoeke vir die opening van ’n rekening moet eers op ’n hoër vlak goedgekeur word en in geval van dood moet daar eers ’n inwoner wees wat verantwoordelik is vir die betaling van dienste en belasting of indien huurgeld dat die huurooreenkoms in die naam van die verantwoordelike persoon gesluit is. iv. besighede waar die vorige eienaar of huurder die gebied verlaat het en nie opgespoor kan word nie. v. die debiteur vir ’n langtermyn in die gevangenis is. In so ’n geval moet die inwoner(s) met inkomste kom registreer as die rekeninghouer. vi. die prokureur aanbeveel dat dit beter is om die invorders skuld af te skrywe. 4-4-3 In sodanige omstandighede sal die Hoof Finansiële Beampte ouditspore in stand hou en die rede vir die afskryf van die skuld aan die raad voorlê vir kennisname.

4-5 Belastingvereffening

4-5-1 By die verkoop van enige eiendom wat binne die munisipaliteit se regsgebied val, moet die munisipale bestuurder die oordrag terughou -17- totdat alle belasting, dienste en ander debiteure bedrae gevorder is (deur ‘n belastingklaringsertifikaat te weerhou).

DEEL 5

5 PRESTASIEBEOORDELING

5-1 Mikpunte: inkomste-invordering Die raad moet mikpunte stel wat die volgende insluit: i. ‘n vermindering in die huidige maandelikse styging in debiteure. 5-2 Mikpunte: klantediens Die raad moet mikpunte stel wat die volgende insluit: i. Reaksietyd op klantenavrae; ii. Datum waarop eerste rekening aan nuwe klante gelewer word; iii. Tydverloop tot heraansluiting/herkoppeling; iv. Meterleessiklus. 5-3 Administratiewe prestasie Die raad moet mikpunte skep wat die volgende insluit: i. Kostedoeltreffendheid van skuldinvordering; ii. Navraekoerse; iii. Toepassingsmeganismeverhoudings. 5-4 Die raad sal ‘n forum skep waarin dié mikpunte geëvalueer word, die raad se prestasie beoordeel word, en regstellende stappe gedoen word.

DEEL 6

6 VERSLAGDOENING AAN RAAD

6-1 Die Direkteur Finansies moet maandeliks aan die munisipale bestuurder verslag doen in ‘n toepaslike formaat om die munisipale bestuurder in staat te stel om aan die raad en ander belanghebbende partye verslag te doen. Dié verslag moet die volgende besonderhede bevat: i. Inligting oor kontantvloeisituasie vir die kapitaal- en bedryfsrekening, en gekombineer, met ‘n uiteensetting van die raad se werklike prestasie teen sy kontantvloeibegrotings. ii. Kontantinvorderingstatistiek, met inligting oor die herwinning van hoëvlak- skuld (aantal klante; navrae; wanbetalingsreëlings; groei of afname in agterstallige debiteure; verdeel in wyke, sakeondernemings (handel en nywerheid) en huishoudelike, regerings-, inrigtings- en ander sodanige besluite; die name en bedrae van groot uitstaande individuele debiteure. iii. Prestasie van alle areas teen mikpunte waarop in item 5 van dié beleidsdokument ooreengekom is; iv. Die raad se lopende inkomste- en uitgawestate, met ‘n vergelyking van sowel die gefaktureerde inkomste as die kontantontvangsinkomste teen lopende uitgawes in beide die kapitaal- en bedryfsrekenings. 6-2 Indien die raad na die mening van die Hoof Finansiële Beampte nie kontantinkomste sal ontvang wat gelykstaande met die inkomste wat in die jaarlikse begroting wat deur die raad goedgekeur is, geprojekteer is nie, moet die Hoof Finansiële Beampte dit saam met ‘n motivering aan die munisipale -18- bestuurder voorlê wat, indien hy/sy met die Hoof Finansiële Beampte saamstem, onmiddellik moet voorstel dat die begroting hersien moet word aan die hand van realisties haalbare inkomstevlakke.

DEEL 7

7 STRUKTURE VAN TESOURIE

7.1 Die raad moet op ‘n gereelde grondslag ‘n verslag van die Hoof Finansiële Beampte ontvang, indien nodig, na oorlegpleging met geskikte konsultante, oor die mannekrag- en stelselbehoeftes van tesourie, welke behoeftes die raad se ooreengekome mikpunte ten opsigte van klantesorg en -bestuur asook skuldinvordering in aanmerking moet neem. Na oorweging van dié verslag sal die raad sover redelik moontlik die nodige hulpbronne toewys wat nodig is om te verseker dat tesourie die personeel en strukture het om die raad se mikpunte in dié verband te bereik.

MATZIKAMA MUNICIPALITY IMPLEMENTATION READY STUDY RBIG REPORT PHASE 3: KLAWER BULK WATER INFRASTRUCTURE

Appendix E – Matzikama Municipality – Organogram

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MATZIKAMA MUNICIPALITY IMPLEMENTATION READY STUDY RBIG REPORT PHASE 3: KLAWER BULK WATER INFRASTRUCTURE

Appendix F – Commitment from Municipality

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MATZIKAMA MUNICIPALITY IMPLEMENTATION READY STUDY RBIG REPORT PHASE 3: KLAWER BULK WATER INFRASTRUCTURE

Appendix G – Implementation Ready Study Checklist

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CRITERIA Summary Page Reference Comments 1 Strategic & Planning issues 1.1 In line with Water Services Development Plan and Integrated The Matzikama Municipality drafted its WSDP for the 2012/2013 Development Plan? WSDP financial year. The Klawer Bulk Water Infrastructure project is listed in the WSDP as priority. The WSDP is aligned and integrated Section 2.1 - with the 2011 / 2012 IDP of the Matzikama Municipality and forms Page 4 an integrated part of the IDP public participation and consultation process. 1.2 In line with Provincial Growth & Development Strategy, WfGD The IDP of Matzikama Municipality has compiled its strategies in and turn around strategies ? line wioth the objectives of the iKapa Growth and Development Strategy. The proposed bulk water infrastructure project will contribute to the fundamental goal of the Water for Growth and Development Framework, i.e provision of water to every person in Section 2.2 - South Africa to achieve economic growth targets. The proposed Page 5 bulk water infrastructure project is also in line with the objective of the Local Government Turnaround Strategy which is to improve the delivery of services.

1.3 Are other parts of the water / sanitation supply chain in place The Matzikama Municipality is allready operating the bulk water supply system for Klawer. The proposed bulk water infrastructure Section 2.3 - project is for an upgrade to the existing system. The asscociated Page 6 water infrastructure is therefore allready in place.

1.4 Strategic importance, delivery targets The proposed project is in line with the strategic objectives of the Section 2.4 - Matzikama Municipality. Page 6 1.5 Do all parties agree to the need & technichal proposal A Technical Investigation Report was compiled and approved by the DWA. The Matzikama Municipality agreed and accepted the Section 2.5 - option selected for the proposed bulk water infrastructure project. Page 7 DWA REGIONAL BULK INFRASTRUCTURE GRANT (RBIG): IMPLEMENTATION READY STUDY CHECKLIST KLAWER BULK WATER INFRASTRUCTURE

CRITERIA Summary Page Reference Comments

1.6 Level of service As indentified in the WSDP the Matzikama Municipality is working towards providing all households in towns with a water connection inside the house and connecting all households to a waterborne Section 2.6 - sanitation system. The proposed bulk water infrastructure project Page 8 will help help to achieve this.

1.7 Economic growth requirements The proposed bulk water infrastructure project will create an enabling environment for economic growth, which is in line with the Matzikama Municipality's local economic development Section 2.7 - objective, i.e. to ensure strategic management services that are Page 8 effective and fit for purpose and provide a service to the advance of the development of the local economy in the municipal area.

1.8 Water scarcity, etc. The existing water resources are still sufficient. Section 2.8 - Page 8 1.9 Functional criticality of total scheme and specific components As identified in the Technical Investigation Report the implementation of the proposed bulk water infrastructure project Section 2.9 - is critical for the proposed housing development in Klawer to Page 9 accommodate future growth for Klawer. 1.10 Extent of cost Capital and operating cost estimates was prepared as part of the Section 2.10 - Technical Investigation Report. Page 9 1.11 Available co-funding The Matzikama Municipality is committed to arrange the co- funding required for implementation of the proposed bulk water Section 2.11 - infrastructure project. Page 10 DWA REGIONAL BULK INFRASTRUCTURE GRANT (RBIG): IMPLEMENTATION READY STUDY CHECKLIST KLAWER BULK WATER INFRASTRUCTURE

CRITERIA Summary Page Reference Comments 2 Social criteria: 2.1 Number of households & people to be uplifted to basic and The Matzikama Municpality is working towards providing all higher service levels households in towns with a water connection inside the house and connecting all households to a waterborne sanitation system. The Section 3.1 - proposed bulk water infrastructure project will enable a water Page 10 connection inside the house to an eventual ± 10 501 persons in Klawer. 2.2 Number of poor households to be served As determined by the Service Level Survey conducted during May 2011, there is a housing backlog of 690 households in Klawer. On 31 January 2012, a total of 366 households in Klawer were Section 3.2 - registered as indigent households in terms of the Matzikama Page 11 Municipality's Indigent Policy.

2.3 Number of jobs to be created (temporary and permanent) It is estimated that a total of 11 jobs can be created during Section 3.3 - construction and 2 after construction is completed. Page 11 2.4 Affordability of proposed water tariffs (per service level and The estimated unit cost of water to meet operational en community) maintanance expenses asscociated with the proposed bulk water infrastructure project is calculated as part of the Technical Section 3.4 - Invetsigation Report. The estimate unit cost of 69 c / kl is regarded Page 12 affordable and reasonable considering the associated benefit.

2.5 Contribution towards poverty eradication, social upliftment and The proposed bulk water infrastructure project will create an health improvement enabling environment to address the housing backlog, which will Section 3.5 - contribute substantially towards poverty eradication, better Page 13 hygiene and living conditions. 2.6 Number of associated services benefiting (e.g. schools, clinics, All the educational and health facilities in Klawer receive adequate communal facilities) water and sanitation services. The proposed bulk water Section 3.6 - infrastructure project will ensure reliable long term bulk water Page 14 supply to these facilities. DWA REGIONAL BULK INFRASTRUCTURE GRANT (RBIG): IMPLEMENTATION READY STUDY CHECKLIST KLAWER BULK WATER INFRASTRUCTURE

CRITERIA Summary Page Reference Comments

2.7 Socio-political support for the proposed development options The proposed bulk water infrastructure project is listed as a (per development option) priority in the WSDP. As part of the IDP community participation Section 3.7 - process, the WSDP is distributed to the public for comments. As Page 14 part of this process, no objections to the proposed bulk water infrastructure project were receiced. 3 Economic criteria: 3.1 Number of current businesses and industries to be served (by The proposed bulk water infrastructure project will provide Section 4.1 - type and water use category) reliable water supply to the businesses and industries in Klawer. Page 15 3.2 Expected economic value to be generated by the new Investing in infrastructure creates an enabling environment for businesses (GDP before & after) as a result of the project economic growth and is an important precondition for sustainable growth. This project will create the enabling environment for the Section 4.2 - largest economic sectors, i.e. Agriculture, Finance and Community Page 15 Services, to continue growing.

3.3 Number of SMME’s and BEE enterprises to benefit (by type & A target value of 5% of the total works will be implemented via the monetary value/benefit) during project and as an indirect result Extended Public Works Programme (EPWP), approximately R1.1 of the project Million (incl VAT) based on the capital cost estimate for the works. Indirectly, all existing and future SMMEs and BBEEE enterprises will benefit from the project. The proposed bulk water infrastructure project will provide reliable bulk water supply to Section 4.3 - Klawer. The implementation of the project is a prerequisite for the Page 16 approval of all planned commercial, industrial and housing developments, and will therefore also benefit SMMEs and BBBEE enterprises.

3.4 Regional economic benefit from the proposed water users and The IDP identifies the proposed low cost housing development as a their value chain integrated development objectives (socio- priority. The proposed bulk water infrastructure project will Section 4.4 - economic benefits, provincial growth & development objectives, enable the proposed housing developments to continue and will Page 16 IDPs and associated sector programmes like housing) therefore fulfil the priorities of the IDP. DWA REGIONAL BULK INFRASTRUCTURE GRANT (RBIG): IMPLEMENTATION READY STUDY CHECKLIST KLAWER BULK WATER INFRASTRUCTURE

CRITERIA Summary Page Reference Comments 4 Technical criteria: 4.1 Is the project part of the a Master Plan proposal The proposed low income housing development in Klawer has been identified in the Water Master Plan for Matzikama Section 5.1 - Municipality, which was compiled by CEs in February 2005. Page 17

4.2 Appropriateness and acceptability of solution Further utilization of the Olifants River Government Water Scheme and upgrading of the existing bulk water infrastructure to meet the required demand is in line with the reconciliation strategies Section 5.2 - compiled as part of the All Town Study. The preferred option for Page 17 implemention is appropriate and acceptable.

4.3 Appropriate water resource choice & adequate water allocation Adequate water resources are available from the Olifants River (confirmed / approved by DWAF WRM re choice, water license Water Scheme, if the municipality can successfully implement the - volume, assurance & quality) Water Conservation and Water Demand Management (WC/WDM) Strategy in order to minimise water losses. The reconciliation Section 5.3 - strategies compiled as part of the All Town Study recommends Page 17 WC/WDM interventions as a first priority and increased supply from Olifants River Water Scheme as a second priority.

4.4 Compliance to water demand / water conservation objectives A Water Demand Management Strategy was drafted for the (acceptable water losses and appropriate plans to reduce / municipality in 2007 by the CEs, with funding support from DWA. control water demand). Is a WDM / WC Strategy / Plan in The size of the proposed infrastructure is optimised considering place? WC/WDM activities is maximised to reduce non-revenue water to a minimum, i.e. not more than 15%. The Matzikama Municipality Section 5.4 - is committed to get an approved WC and WDM strategy in place Page 18 and to implement the strategy. The municipality further commit to allow in its budget for the implementation of the WC/WDM strategy. DWA REGIONAL BULK INFRASTRUCTURE GRANT (RBIG): IMPLEMENTATION READY STUDY CHECKLIST KLAWER BULK WATER INFRASTRUCTURE

CRITERIA Summary Page Reference Comments

4.5 Optimal choice of bulk distribution networks (pipeline Existing pump stations will be upgraded and existing reservoir sites routes, pump stations and bulk storage) considering full life- will be utilised as far as possible. Upgrading the infrastructure on cycle cost(capital, financing, operating & maintenance cost) the existing sites and servitudes is the optimal choice for bulk Section 5.5 - distribution for the proposed bulk water infrastructure project. Page 21

4.6 Proof of best suited technology (pro’s and con’s per option) Technology selected for the preferred option is widely accepted in the industry and implemented on other projects in the Mazikama Section 5.6 - municipal area and other municipal areas around the country. Page 21

5 Institutional criteria: 5.1 Do we know which instititution will be the owner The new proposed bulk water infrastructure will be owned by the Matzikama Municipality, in its capacity as the Water Services Section 6.1 - Authority (WSA) and Water Services Provider (WSP). Page 22

5.2 Confidence in the capacity of the institution to implement Obtaining and securing counter funding to finance the implementation of the proposed bulk water infrastructure project is the biggest risk for the success of the project, but the municipality endeavour to explore all possible sources with regard to counter funding required for the proposed project. The Matzikama Municipality has a successfully implemented capital projects over the last few years, including MIG projects. The municipality has also shown significant improvement on its Section 6.2 - Blue Drop performance, improving from an average Blue Drop Page 22 score of 32.98% in 2011 to 70.29% in 2012, proving it has the capacity to successfully implement projects. The Matzikama Municipality was acknowledged by DWA as the most improved in the Western Cape with regard to blue drop score. DWA REGIONAL BULK INFRASTRUCTURE GRANT (RBIG): IMPLEMENTATION READY STUDY CHECKLIST KLAWER BULK WATER INFRASTRUCTURE

CRITERIA Summary Page Reference Comments

5.3 Agreements on infrastructure ownership (per scheme Not applicable. - component) 5.4 Agreement on implementation responsibility Not applicable. - 5.5 Proof of implementation capacity (e.g. capital expenditure over The municipality received R169,110 million revenue for the last last 3 yrs) financial year of which R157,809 million was utilized for operating expenditure. Salaries and Councillor allowances were 33,32% of Section 6.5 - the operating expenditure for the year under review and the Page 23 percentage is well within the national norm of between 35-40%

5.6 History on past implementation quality & performance (e.g. The Matzikama Municipality prioritise projects through the IDP functionality audits) and annual budget planning process. The Matzikama has Section 6.6 - successfully implemented bulk water and sanitation projects over Page 24 the past three financial years . 5.7 Agreement on operating responsibilities (per scheme The Matzikama Municipality will be responsible to operate and component) maintain the proposed bulk water infrastructure. The municipality Section 6.7 - will make provision in the annual budget for operation and Page 24 maintenance of the proposed bulk water infrastructure.

5.8 Proof of adequate staff numbers and skills levels (per scheme In the Matzikama Municipality the water services are operated and component) maintained by the Technical Services Department. The municipality has a Work Place Skills Plan in place and training is Section 6.8 - provided to ensure the required skills are developed and Page 24 maintained.

5.9 History on water services interruptions (annual interruptions in The municipality is committed to respond within 24 hours to all Section 6.9 - household-days) queries and to repair all leaks within 48 hours after being Page 25 reported. 5.10 Commitments for above by institutional leadership (e.g. The Matzikama Municipality is agreeing to and supports this RBIG Section 6.10 - municipal mayor and council) application. Page 26 5.11 Cooperation agreements between key stakeholders The Matzikama Municipality will be the implementing agent, and will be operating and maintaining the proposed bulk water Section 6.11 - infrastructure. Page 26 DWA REGIONAL BULK INFRASTRUCTURE GRANT (RBIG): IMPLEMENTATION READY STUDY CHECKLIST KLAWER BULK WATER INFRASTRUCTURE

CRITERIA Summary Page Reference Comments

5.12 Approval of institutional arrangements Not applicable. - 5.13 Cost recovery system (including policy on free basic water and The Matzikama Municipality has a Credit Control & Debt Collection Section 6.13 - non-payment) Policy and Tariff By-law in place to assist with cost recovery. Page 27

5.14 Water conservation and demand perfromance by institution The Matzikama Municipality is committed to get an approved WC and WDM strategy in place and to implement the strategy. The municipality further commit to allow in its budget for the Section 6.14 - implementation of the WC/WDM strategy. Page 28

5.15 Responsibilities & accountability The Matzikama Municipality represented by the Mayor and Municipal Manager take responsibility and accountability for the Section 6.15 - proposed bulk water infrastructure project, from inception to Page 29 implementation including operation and maintenance.

6 Financial criteria: 6.1 Available funding (grant, loan & investment) The funding required for implementation of the proposed bulk water infrastructure project will come mainly from two sources, Section 7.1 - namely RBIG funding and funding arranged by the Matzikama Page 29 Municipality. 6.2 Funding conditions (repayment period, interest) Currently no funding conditions are in place. The Matzikama Section 7.2 - Municipality is committed to provide the required co-funding over Page 30 the next four financial years. 6.3 Financial analysis of cost and income projections (cashflows) The municipality endeavour to explore all possible sources with Section 7.3 - regard to counter funding required for the proposed project. Page 30 6.4 Proposed water & sanitation tariffs (R per kilolitre, per volume The Matzikama Municipality will address any tariff increase Section 7.4 - block, per user) required in the tariff structure as part of the 2012/2013 budget. Page 31 DWA REGIONAL BULK INFRASTRUCTURE GRANT (RBIG): IMPLEMENTATION READY STUDY CHECKLIST KLAWER BULK WATER INFRASTRUCTURE

CRITERIA Summary Page Reference Comments

6.5 Affordability of proposed water and sanitation tariffs (by user The estimated unit cost of water associated with the proposed category) bulk water infrastructure project is 69 c/kl. This unit cost is Section 7.5 - regarded reasonable considering the associated benefits of the Page 31 new bulk water infrastructure. 6.6 Financial viability and expected return on investment over Considering the enabling environment that is created for Section 7.6 - expected useful life addressing the housing backlog and economic growth, the project Page 32 is considered financially viable. 6.7 Financial status, performance and creditworthiness of The municipality's liquidity ratio is currently below the national municipality and implementing agents norm of 1.5:1. The municipality is committed to develop and Section 7.7 - implement more vigorous revenue raising initiatives, especially Page 32 with regard to outstanding debtors to improve cash flow generation. 7 Legal criteria: 7.1 Has a water license with adequate allocation for all uses been The current permitted allocation from the LORWUA water scheme approved for Klawer is sufficient for another 7 to 8 years , if WC/WDM Section 8.1 - initiatives are successfully implemented. Therefore it is not Page 33 required to apply for an increased allocation at this stage.

7.2 Has an environmental authorization been granted for the It is expected that the Environmental Authorisation will be construction of the scheme (based on accepted environmental obtained during October 2012. It is not anticipated that any impact assessment and public participation process) problems will be experienced in obtaining the environmental Section 8.2 - authorisation and therefore the risks for approving the funding Page 33 before the EIA is completed is considered very low.

7.3 Have all land and property rights issues been addressed (land Land and property rights issues will be addressed as part of the acquisition & servitudes) implementation phase. The majority of the proposed bulk water Section 8.3 - infrastructure is expected to be constructed in existing servitudes. Page 33 DWA REGIONAL BULK INFRASTRUCTURE GRANT (RBIG): IMPLEMENTATION READY STUDY CHECKLIST KLAWER BULK WATER INFRASTRUCTURE

CRITERIA Summary Page Reference Comments Sustainability criteria: critical issues included 8 under this criteria are: 8.1 Financial viability The municipality's liquidity ratio is currently below the national norm of 1.5:1. The municipality is committed to develop and implement more vigorous revenue raising initiatives, especially with regard to outstanding debtors to improve cash flow Section 9.1 - generation.Considering the enabling environment that is created Page 34 for addressing the housing backlog and economic growth, the project is considered financially viable.

8.2 Operating and management capacity, performance and In the Matzikama Municipality the water services are managed by commitment the Technical Services Department. The municipality, is Section 9.2 - committed to implement its Work Place Skills Plan to provide Page 34 training to ensure that the required skills are developed and maintained. 8.3 Environmental and social acceptability and impact It is expected that the Environmental Authorisation will be obtained during October 2012. It is not anticipated that any problems will be experienced in obtaining the environmental Section 9.3 - authorisation and therefore the risks for approving the funding Page 35 before the EIA is completed is considered very low.