2021 Girl Scout Cookie Program

@girlscoutshcc

Troop Cookie Manager Guide 2021 Girl Scout Cookie Program COVID-19 Updates TTableable ooff CContentsontents Due to COVID-19, there may be updates to some information Program Checklist 4 found in this guide. Additional information will also be made available as we get closer to inventory delivery time. For the 2021 Dates to Remember 5 latest information, please visit girlscoutshcc.org or check our Your Role and Responsibilities 8 council-wide cookie manager rally in Rallyhood. The 5 Skills 9 Girl Scout Cookie Program Materials— 10 Need help using the Smart Cookies platform? Be Prepared! 800.853.3730 [email protected] Smart Cookies 11 Smart Cookies Payment System 12 Check out our Just in Time Trainings Ways to Participate 13 for additional Smart Cookies Help girlscoutshcc.org/resources Cookie Share 14 Proceeds and Rewards 15 Direct Ship Orders Troop Treasure 16 [email protected] Troop Initial Order 17 Questions? Cookie Drops 18 GSHCC Customer Care Booth Selections 19 916.452.9181 or 800.322.4475 Troop Secured Booths 20 [email protected] Preparing for Booth Sales 21 Alternatives to Booth Sales 23 Cookie Cupboards 25 22020020 CCookieookie ProgramProgram inin ReviewReview Order Types—Planned, Unplanned 26 and Transfer Orders 440,1050,105 cookie $$17001700 cookie 3311CUPBOARDS AVERAGE 444848 Financials 28 share TROOP GIRLS DONATIONS PROCEEDS REACHED Theft, Loss and Product Complaints 30 22,597,114,597,114 GIVE BACK mega PACKAGES SOLD earned LEVEL Wrapping Up the Program 31 2DROPS Girl Scout Product Program Terminology 32 111,6271,627 troop11,695,695 Notes 33 GIRLS LEARNED COOKIE ENTREPRENEURSHIP MANGERS 11,086,086 SKILLS TO LAST TO MAKE IT Rewards 35 five A LIFETIME ALL HAPPEN GIRLS SOLD girls REGISTERED TO PARTICIPATE 44000+000+ service unit THROUGH PACKAGES cookie managers AFTER-SCHOOL OF COOKIES 110000TO INSPIRE TROOPS PROGRAMS

2 girlscoutshcc.org/cookies • 800.322.4475 DDearear CCookieookie VVolunteersolunteers,

As we gear up for another Girl Scout Cookie season, I’ve been reflecting on the origins of this time-honored annual tradition. When Girl Scouts was founded back in 1912, there wasn’t much in the way of philanthropic support for girls’ leadership programming. A girl-led service project changed that forever.

During World War I, the very first Girl Scout Cookies were baked in the home ovens of the Mistletoe Troop to fund a community service project in Muskogee, Oklahoma. Over the next 5 years, the tradition of selling cookies swept the nation, giving girls the economic power to be a force of good and a voice for change in their communities.

2020 has made it clear to me that we have an obligation to ensure Girl Scouts’ programming is here to meet the needs of our girls and our communities, now and in the years to come. Now is the time to prepare our girls to lead in times of crisis, to teach our girls the vital importance of business ethics, and to show girls how to mobilize the economic power of women to make the world a better place.

Thank you for partnering with us to teach our girls how to empower themselves to meet the challenges of the day.

Sincerely,

Dr. Linda E. Farley CEO

girlscoutshcc.org/cookies • 800.322.4475 3 PProgramrogram CChecklisthecklist Use this sheet to ensure you don’t miss any important steps for the 2021 Girl Scout Cookie Program. Tear it out and place it on your fridge or desk for easy access. Ensure two leaders registered for the 2021 membership year Cookies picked up from Cookie Drop with a cleared background check Verify counts prior to distribution. Notify GSHCC within Ensure cookie manager registered for the 2021 membership 24 hours of any discrepancies. year with a cleared background check Pick-up Early Reward T-Shirts from service unit cookie Ensure contact information and address correct in `~KKcraq manager, if any, and verify counts prior to distribution Complete Volunteer Position Agreement Ensure girls deliver cookies to customers and collect money Complete training (with service unit cookie manager or Coordinate booth sales and attend when needed in gsLearn) Use Smart Booth divider to distribute booth sales to girls Submit training completion certificate (if completed in (ongoing—must be done after every booth sale) gsLearn) Place Planned Orders if needed (ongoing—any time your Ensure troop has active bank account troop needs more inventory) Submit ACH Authorization Form, if necessary (see pg. 30) Enter transfer orders in Smart Cookies (ongoing—must be Ensure all troop members registered for 2021 membership year done after any inventory is transferred to girls or other troops) Collect supplies from service unit cookie manager Collect and deposit money (ongoing—ensure troop is (after training completion) depositing early and often) Host cookie kick-off with troop and parents (check out the Enter girl financial transaction in Smart Cookies (ongoing— cookie family meeting toolkit at girlscoutshcc.org/resources) must be done any time a girl turns in money) Share program information and supplies with families Ensure there are enough funds for ACH withdrawals Collect Parent Permission Forms for all participating girls MARCH 4—ACH Withdrawal #1 Log in and set up your Smart Cookies account MARCH 14—Cookie program ends Identify volunteers to help at Cookie Drop (Mega Drop or MARCH 17—Submit Main Recognition and Troop SU Mini Drop depending on your service unit; check with Recognition Orders your service unit cookie manager for more information) Assign any remaining inventory to girls at end of sale prior to March 17 Coordinate with troop to identify preferred booth appointments prior to January 10 Booth Round 1 Ensure Smart Cookies does not show negative inventory. Must be fixed if it does Schedule booths (see pg. 20) Collect reward and experience selections from all girls JANUARY 8 —Cookie program begins based on what they earned JANUARY 24—Order cards collected from girls (copies Notify the troop leader if Troop Treasure was earned or not. encouraged since girls will need for distribution). Remember Provide earned amount, if applicable that money is collected at time of delivery, not at time of MARCH 18 order (different from the Girl Scout Fall Product Program) —ACH Withdrawal #2 MARCH 25 Collect T-Shirt sizes from girls for Early Reward (if earned) —ACH Withdrawal #3 (final) JANUARY 25—Encourage girls to enter goal no later than Verify Troop Balance Summary report shows zero balance this date to earn Goal Getter Patch after final ACH withdrawal JANUARY 25—Deadline to submit Initial Order and Provide leader copy of Troop Balance Summary for end of Early Recognition Order year Financial Report JANUARY 25—Deadline to select Troop Proceed Plan Coordinate with service unit cookie manager for reward pick-up selected in Smart Cookies (if choosing Older Girl Proceeds) Verify counts prior to distribution. Notify service unit within 24 hours of any discrepancies. Ensure someone from troop can pick-up cookies from Cookie Drop Distribute rewards to girls Give Troop Treasure card to troop leader, if earned.

4 girlscoutshcc.org/cookies • 800.322.4475 22021021 DDatesates ttoo RRememberemember JJanuaryanuary SSUNDAYUNDAY MMONDAYONDAY TTUESDAYUESDAY WWEDNESDAYEDNESDAY TTHURSDAYHURSDAY FFRIDAYRIDAY SSATURDAYATURDAY 12

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Booth Booth Round 1 begins Round 1 ends (pg. 19)

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Booth Booth Round 2 begins Round 2 ends (pg. 19)

24 25 26 27 28 2930 Initial Order & IInitialnitial Early Recognition OOrdersrders Orders due eendnd Goal Getter patch Pre-authorization (pg. 17) deadline (pg. 17) Charge Proceed Plan (pg. 28) Booth deadline (pg. 15) Round 3 begins ACH Authorization eearlyarly (pg. 19) Forms due (pg. 28) rrewardeward

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BBoothooth SSalesales SStarttart (pg. 21) MMegaega DDroprop Cookie ((South)South) Cupboards open (pg. 25)

National Girl Scout Cookie Weekend 21 22 23 24 25 26 27

6 girlscoutshcc.org/cookies • 800.322.4475 MMarcharch SSUNDAYUNDAY MMONDAYONDAY TTUESDAYUESDAY WWEDNESDAYEDNESDAY TTHURSDAYHURSDAY FFRIDAYRIDAY SSATURDAYATURDAY 123456 AACHCH WWithdrawalithdrawal #1#1 (pg. 28)

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girlscoutshcc.org/cookies • 800.322.4475 7 YYourour RRoleole aandnd RResponsibilitiesesponsibilities

Start by making sure that all troop members have registered for the 2021 Girl Scout membership year. Leaders and cookie managers must have a cleared background check. The cookie manager must select their role in `~KKcraq įTcn`On_~ľ~-İęľKc`k_OqOľqnBWaWaUľand submitľBľ4c_raqOOnľ)coWqWcaľUnOO`OaqľBwBW_BJ_OľBqľľUWn_oKcrqoVKKĞcnUĤnOocrnKOoĞ

Troop Cookie Manager (TCM) • Keep girls and families informed of their progress throughout the sale • Encourage your girls! They will respond to your enthusiasm • Manage the cookie program finances for your troop • Attend training with your service unit cookie manager • Schedule and organize the booth sale portion of or complete training online through gsLearn. This the program will prepare you for the cookie program and for any • Share with your service unit cookie manager ideas questions from parents in your troop. Training is you have for new booth sale locations or other required for all cookie managers, even if they are sales strategies returning to their role • Pick up your troop’s rewards from your service unit in • If you complete training through gsLearn, you will a timely manner be emailed a certificate of completion. You must provide your service unit cookie manager a copy of Troop Leader the certificate prior to receiving program supplies and participating in the cookie program • Support your troop cookie manager by: • Have participating families fill out aParent • Communicating with parents and discussing Permission and Financial Responsibility Form; importance of timeliness for supplies, deadlines this is your assurance that caregivers and girls in and reward pick-ups your troop are ready to participate. You will hold on • Helping with the financial management of the to these forms until the end of the Girl Scout Cookie program by maintaining a troop bank account, Program. These do not get turned in unless there is a making frequent deposits and making sure your family in collections account has enough funds for the scheduled ACH withdrawals • Host a parent meeting to communicate important • Checking out the Cookie Entrepreneur Family pin. program information and deadlines with every Engage the whole family in The 5 Skills fun girl’s family. Utilize the Cookie Family Meeting toolkit girlscoutshcc.org/resources • Continuing to add girls during cookie season; new Girl Scouts can participate too • Work together with your troop leader to: • Obtain a copy of the Troop Balance Summary • Talk about The 5 Skills, after all, that is what the report from Smart Cookies at the end of the cookie cookie program is all about program and share with the girls and their families • Encourage your girls to set goals. Spend some extra the goals you achieved. Retain a copy for your troop’s time in a goal setting session with your troop; your end-of-year Finance Report. troop should set a goal and so should each girl

8 girlscoutshcc.org/cookies • 800.322.4475 TThehe 5 SSkillskills • Goal Setting: Girls set cookie sales goals and, with When girls sell Girl Scout Cookies, their team, create a plan to reach them. This matters they utilize The 5 Skills and learn to think because girls need to know how to set and reach like entrepreneurs goals to succeed in school, on the job, and in life • Decision Making: Girls decide where and when to sell cookies, how to market their sale, and what to do Pins & Badges with their earnings. This matters because girls must When girls sell Girl Scout Cookies, they utilize the 5 Skills—goal setting, decision making, money make many decisions, big and small, in their lives. management, people skills, and business ethics—and learn to think like entrepreneurs. Girls can earn Cookie Business and Financial Literacy badges and Cookie Entrepreneur Family pins for every Learning this skill helps them make good ones year they participate in the Girl Scout Cookie Program. • Money Management: Girls develop a budget, take cookie orders, and handle customers’ money. This Daisies Brownies Juniors Cadettes Seniors Ambassadors matters because girls need to know how to handle Cookie Business and Financial Literary Badges money—from their lunch money to their allowance to (someday) their paycheck • People Skills: Girls learn how to talk (and listen!) to their customers, as well as learning how to work as a team with other girls. This matters because it helps them do better in school (on group projects, on sports teams, and on the playground) and, later, at work.

• Business Ethics: Girls act honestly and responsibly Cookie Entrepreneur Family Pins during every step of the cookie sale. This matters because employers want to hire ethical employees— and the world needs ethical leaders in every field.

The 5 Skills are part of the Girl Scout Leadership Experience (GSLE) and you will find badge and pin activities in each of The Girl's Guide to Girl Scouting. For more on cookie badges and pins girls can earn, visit: girlscouts.org/cookiebadges Use these resources to expand on each skill and explore what can happen when girls succeed. Remember badge work isn't designed to be completed in one troop meeting; start building on pieces of the badge and complete it throughout the year. Girls and troops can also participate in activities offered by Check out the Cookie Family Connection Guide at council staff which are listed on the Activities page of girlscoutshcc.org/resources and in Rallyhood. girlscoutshcc.org.

girlscoutshcc.org/cookies • 800.322.4475 9 GGirlirl SScoutcout CCookieookie PProgramrogram MMaterials--Beaterials--Be PPrepared!repared!

Being organized and prepared for the Girl Scout Cookie Program lets the girls and caregivers in your troop know that you are ready to lead them in a successful cookie program. Their confidence in the troop cookie manager and troop leader allows the girls to focus on their goals.

Materials You’ll Need • Online Training (accessed through gsLearn in `~KKcraq) • Reward Experience dates and information Make sure to pick up the following materials from your service unit cookie manager: • Parent/Girl Guide (highly recommended for all families) • Troop Envelope—one per troop • Parent Permission and Financial Responsibility form • Receipt Books—three per troop (digital and PDF) • Girl Money Envelopes—one per girl • Printed materials (with exception of order card and • Girl Order Card—one per girl money envelopes) • Volunteer Position Agreement (online at •Rally Guide girlscoutshcc.org/resources) • Safety Tips for Online Marketing • Parent Permission and Financial Responsibility form— • Virtual Booth Guide one per girl • Volunteer Position Agreement Online Resources • ACH Authorization Form NNEW!EW! Rallyhood • Booth guidelines, worksheets and additional resources Rallyhood is a council-wide resource that GSHCC is excited to offer to our members. Here you will find • Cookie line up and nutritionals resources, calendars, links, artwork, and a message • Cookie Family Meeting Toolkits wall to help you connect with other volunteers. • _rqOaĳTnOOľoqWK^OnoľįTcnľqncckoľqVBqľknOĳcnMOnOMľWaľ Rallyhood is not just for cookies! Within Rallyhood, !KqcJOnİ you will find rallies for all things GSHCC. Some rallies • Just in Time trainings (designed to walk you throughľall are troop leader networks, customer care, fall product things Smart Cookies such as scheduling booths,ľ and cookies to name a few. All currently registered submitting Initial Orders, Recognition Orders, andľ cookie managers will be invited to the council-wide much more) rally. While each service unit may have their own • Marketing materials (door hangers, thank you notes, personalized cookie rally, we encourage all cookie etc) managers to join the council cookie rally for important updates and information where they will be able to connect with council staff. Rallyhood can be accessed Did you know? at rallyhood.com. There are additional resources available online at girlscoutshcc.org/cookies or girlscoutshcc.org/ resources.

10 girlscoutshcc.org/cookies • 800.322.4475 SSmartmart CCookiesookies

Smart Cookies is a user friendly platform that lets girls and troops set and track goals, create a sales plan, market their sales, customize their dashboards and personalize their online store. All booths, inventory transfers, sales, donations and rewards are managed through the Smart Cookies platform.

Updates! New for the Your Role 2021 Girl Scout Cookie Program: • Log into Smart Cookies and verify your information • E-cards: Add prepayment by credit card as an option, • Reset passwords/resend registration emails for girls with the ability to refund Girl Delivery orders paid by as needed credit card (troop level and above) • Verify order completion and accuracy from all girls in • Smart Cookies payment system: Built directly your troop in Smart Cookies. No additional onboarding or • Verify correct reward options and sizes are selected equipment, girls and troops simply register for for each girl their Smart Cookies accounts to access the in-app payment option Getting Started • Social Media Link: Add the option for girls to include A registration link will be sent to email address from Girl Delivery orders paid by credit card to be placed `~KKcraqľįTcn`On_~ľ~-İ and are only sent to through social media link troops and girls who meet participation requirements • Links should never be posted on selling sites (two leaders and one cookie manager registered for (eg. Craigslist, eBay, Facebook Marketplace, etc.) the 2021 membership year; girls must be registered • Troop Booth Sale Link: Create shareable link to take for the 2021 membership year). Once you have prepaid Girl Delivery orders with ability to credit girls registered, you will receive a confirmation email. for sales • Troops can use their Troop Booth Sale Link to get Note: Please make sure to add creative with Virtual Booths! Check out the Virtual [email protected] to your safe Booth Section of this guide for more information senders list in your email. • Cookie Finder Enhancements: Troop links will be shown in GSUSA’s National Cookie Finder beginning February 19. The Cookie Finder allows customer placement of Direct Ship orders that can be My Smart transferred to girls. Customers can also search for Cookies Log in: local booths year-round Smart Cookies ™ www.abcsmartcookies.com POWERED BY ABC BAKERS

Email: ______Password: ______

girlscoutshcc.org/cookies • 800.322.4475 11 SSmartmart CCookiesookies PPaymentayment SSystemystem NNEW!EW! ABC Bakers has partnered with Heartland to support credit card processing. This means customers will have the option to pay by credit card for Girl Delivery orders and at booth sales—and it’s built into Smart Cookies! There is no additional sign-up or onboarding process for your troop. Troops and girls simply create their Smart Cookies account to access this feature. Benefits Fees • Girls are able to collect payment for Girl Delivery orders Smart Cookies/Heartland fees are 2.8% + 12 cents • FamiliesľnOKOWwOľO`BW_ľqcľBkkncwOľcnMOnoľk_BKOMľ per transaction. Since this is a new payment system, wWBľocKWB_ľ_Wa^ľca_~ľbeforeľKroqc`OnľWoľKVBnUOM GSHCC will cover fees for the 2021 Girl Scout Cookie • Girl Delivery order can be cancelled if placed in error Program. This only applies to the Smart Cookies/ Heartland systemģ troops are responsible for fees • Troops and girls are able to collect payment for associated with any other credit card payment system booth sales they wish to use. • All transactions are automatically tracked in Smart Cookies—no need to enter This payment system is built into Smart Cookies. If • Girls and troops will be credited with the full a troop wishes not to use, they must communicate payment collected that with all Girl Scouts in the troop. This feature • Important: Payments at booths are credited to cannot be turned off for individuals or troops. the troop only since booth cookies do not assign financial responsibility to girls. Cookie managers must still distribute cookies using Smart Booth Divider Did you know? The Smart Cookies app is a digital order card for • All major credit cards accepted girls on the go. Download the app on your • Troop data, girl data and credit card information is smartphone to quickly take customer payments. not stored • Customer orders and financial transactions will show same transaction ID for easy traceability • Make changes to order if needed • Varieties can be changed but amounts cannot once the customer has been charged

12 girlscoutshcc.org/cookies • 800.322.4475 WWaysays ttoo ParticipateParticipate

There are many ways girls and troops can participate in the cookie program. They can participate in one or all ways. No matter how they participate, it is important to do so safely. Ensure everyone is following all local and state guidelines concerning COVID-19.

Sale Type Process and Money Collection Delivery to Customers

Girl Delivery • Girls create their personalized account and send emails Delivered by girls to to friends and family customers (If a girl receives • Customers pay online for cookies, no shipping charges an order from a customer • Financial transactions are credited to the girl once orders where they will not be able to are accepted deliver the cookies in person, • Inventory needs to be added in the Initial Order or the order can be cancelled in transferred to girl by cookie manager Smart Cookies)

Direct Ship • Girls create their personalized account and send emails Shipped directly to the to friends and family customer (delivery times • Customers pay online, including the cost of shipping (50% depend on shipping speed shipping discount on orders of 6 or more packages) selected at checkout) • Orders are automatically credited to the girl

Order Card • Girls take orders in person Delivered by girls to customers • TCM enters orders into Initial Order • Girls collect money from customers (at time of delivery) and turn in to troop

Booths, • Troop schedules booths in Smart Cookies or parents Customers visit booth, Lemonade Stands communicate with troop about Lemonade Stands or lemonade stand or are visited and Wagon Sales Wagon Sales by girls at their home and • Troop provides inventory to sell receive cookies on the spot • Girls collect money in person from customers

Virtual Booths • Troops work with girls to get creative and identify Delivered by girls to distribution plan customers following • Troop shares their Troop Booth Link distribution plan troop • Customers pay for order online with card agreed upon (must follow • Troop provides inventory to girl booth guidelines) • Troop distributes packages to participating girls by using the Smart Booth Divider

girlscoutshcc.org/cookies • 800.322.4475 13 CCookieookie SSharehare

Cookie Share is a great way for girls, troops and customers to give back. GSHCC partners with Blue Star Moms, local food banks, blood drives and other local organizations for Cookie Share donations. Blue Star Moms sends donations provided by GSHCC to active duty military. Why participate in Cookie Share? • Great way to support members of active military and your community • Allows public to support the Girl Scout Cookie Program even if they don’t want to buy cookies for themselves • Girls who sell 10 packages towards Cookie Share will earn the Cookie Share patch • Cookie Share donations are “virtual” and will be given directly to organizations with which GSHCC partners. They will not be added or taken out of a troop’s physical inventory • The troop will be financially responsible for these cookies. Cookie Share donations are $5 • Troops cannot collect any donations that are not allocated towards Cookie Share (see Volunteer Essentials for more information) • Cookie Share orders are not rounded to the fullest case during the Initial Order process in Smart Cookies • Donations taken on the order card should be added to each girl’s Initial Order • Cookie Share donations taken at a booth should be entered using the Smart Booth Divider. Donations taken during in-person sales after the Initial Order should be entered in the Virtual Cookie Share tab in Smart Cookies

Want more info? Check out girlscoutshcc.org/resources for the Just in Time training.

Community Donations Troops and girls can set aside physical inventory if they wish to make donations to community organizations. Troops and girls are responsible for identifying the organization they will be donating to and for distribution. These types of donations are not entered as Cookie Share and do not count towards the Cookie Share patch.

14 girlscoutshcc.org/cookies • 800.322.4475 PProceedsroceeds aandnd RRewardsewards Your Role Early Reward Be familiar with the proceeds and rewards plans: • Every girl with an Initial Order • Early Reward opportunity of 180+ packages submitted by Monday, January 25 will • Troop Proceeds and Girl Rewards earn a GSHCC branded Be Amazingmazing • Older Girl Proceeds and Older Girl Rewards T-Shirt! The Early Reward is • Troop Treasure available to all troops regardlessess of proceed plan selected Troop Proceeds and Girl Rewards • Troops must create an Early • Available for all troops Recognition Order to receive sshirts.hirts. • Troops earn $0.90 per package sold Please ensure correct sizes are selected • Girls can earn patches, experiences and reward items • The Early Reward will be mailed to the service unit • Troops can earn Troop Treasure cookie manager for distribution • All troops will be assigned troop proceeds and girl rewards in Smart Cookies Ensure all reward inventory received is counted prior to distributing to girls. All reward discrepancies must • Troops must complete the following recognition be communicated to your service unit cookie manager orders in Smart Cookies: Early, Main and Troop within 24 hours. All reward discrepancies must be Recognition Order resolved no later than June 1, 2021 in order to meet Optional Older Girl Proceeds deadlines for replacement. and Rewards Rewards Experiences • Available only to troops with all members registered • Rewards experiences, dates and descriptions will be as Cadettes, Seniors and/or Ambassadors available for preview at girlscoutshcc.org/rewards and • Troops that choose this option will need to change their proceeds plan in Smart Cookies in Rallyhood by January 8, 2021 by Monday, January 25 • Unless otherwise stated all experiences are for girls only and lead by trained GSHCC staff and/or affiliated • Multi-level troops with registered Daisy, Brownie and GSHCC program partners Junior members do not qualify • Rewards experiences are designed to meet all Safety • Girls must vote unanimously for the Older Girl Activity Checkpoint guidelines, Volunteer Essentials Proceeds option requirements and IRS guidelines • Your troop earns $1.00 per package sold • If a girl cannot make it to her earned experience, she • Girls can earn patches only can attend/receive the alternate experience/item • Troops can earn Troop Treasure (if available); if the girl cannot attend the alternate • Troops must complete the following recognition experience there is no replacement orders in Smart Cookies: Early, Main and Troop • In the event that in-person experiences must be Recognition Order cancelled due to COVID-19, GSHCC is excited to offer girls the physical item and virtual experience based on reward levels reached

girlscoutshcc.org/cookies • 800.322.4475 15 TTrooproop TTreasurereasure What Is Troop Treasure? How do troops earn Troop Treasure? Troop Treasure is an additional way for troops to earn Troops can earn Troop Treasure based on your troop’s funds towards supporting their Girl Scout Leadership per girl average (PGA) for girls selling. Troops can view Experience (GSLE). their troop’s PGA on their Smart Cookies dashboard • Troop Treasure is a troop earned benefit. Funds are and in your Troop Recognition Order. Troop Treasure for the whole troop, regardless of girls who did not will be awarded based on each troop’s PGA and the participate in the cookie program number of girls selling. • All troops are automatically eligible to earn Troop What does that mean? Treasure with the exception of troops who have an Troop per girl average is calculated based on the total outstanding balance number of packages a troop sells, divided by the • Troop Treasure may be applied towards GSHCC number of girls selling. For example, let’s take a look sponsored events listed in the Activities Calendar, at troop A. They have 15 girls in their troop, but only membership registration fees and in-store GSHCC 10 girls are selling. They did awesome and sold 2,650 shop purchases packages of cookies, which means they have a PGA of • Troop Treasure will be sent to your troop’s registeredľ 265 (2,650 packages divided by 10 girls selling). That cookie manager. Please ensure that this name andľ means they will earn $40 per each girl selling ($40 address are correct for your troop in Smart Cookies multiplied by 10 girls selling). They earned $400 in • Troop Treasure is an additional incentive earnedľ Troop Treasure. based on a troop’s PGAĞľ)ľWoľacqľncraMOMľrk PGA $/girl selling 2021 215+ $30 265+ $40 315+ $50 Ç ," Troop Treasure earned in the 2020 Girl Scout Cookie Æ Æ Program will expire on April 31, 2021. Troop Treasure earned in the 2021 Girl Scout Cookie Program will expire on April 31, 2022. Troops are responsible for using all Troop Treasure funds prior to expiration. Create your Troop Recognition Order to view how much Troop Treasure your troop is earning. This will show the level reached, not the total amount earned. Check out our Just in Time training for more information.

16 girlscoutshcc.org/cookies • 800.322.4475 TTrooproop IInitialnitial OOrderrder Your Role GGluten-Freeluten-Free • Collect the total packages sold by variety from each of the girls in the troop. CCookiesookies • Important: Inventory needed for Girl Delivery Any gluten-free cookie orders must be included in each girlĢs Initial OrderľJ~ orders placed using the . ĞľDirect Ship orders are not included in the Initial online submission in October 2020 Order as they are shipped to customers directly will be added to Initial Orders by the product program team after orders are submitted. • Remind girls that money is collected at the time of Stickers will be available to place on order cards delivery, not at the time of order. This is different from to let customers know if a girl’s troop will have the fall product program. The exceptions for this are the gluten-free cookie. Cookie Share donations and online orders • Questions about a girl’s order card? Make sure to clarify with them for accuracy. Initial Orders are entered in PACKAGES. • Orders taken through a girl’s dashboard acts as a Smart Cookies will round to a full case on all varieties, digital order card and still needs to be entered by excluding Cookie Share donations, and the additional the TCM. You can pull order information collected packages will show in the Extras section of your Initial using the Mobile and E-card Summary Report Order. If you need help submitting your order or advice • Remind girls they can keep taking orders through the on how many cases to order, please contact your end of the cookie program (you may want to order service unit cookie manager or check out our Just in additional cookies in your Initial Order to cover these) Time training.

• Review our Just in Time Training for more information All cookies ordered are the financial responsibility of the troop and are non-refundable. Your Initial Order should include the total of your girl’s order card sales plus the amount estimated for the Once your Initial Order is submitted, create your Early troop’s first 2–4 booth opportunities (for more Recognition Order and select the correct T-Shirt size information see Preparing for Booths). Make sure to for any girls who sold 180+ packages. enter each girl’s order in Smart Cookies by Monday, January 25 at 11:59 p.m. Once the troop’s order is entered and submitted you will not be able to edit your order. Troop Initial Orders and Early Remind girls to set a goal Recognition Order in Smart Cookies by due by Monday, January 25 to earn their January 25 Goal Getter Patch.

girlscoutshcc.org/cookies • 800.322.4475 17 CCookieookie DropsDrops

Initial Orders will be picked up at your Cookie Drop (Mega Drop or Mini Drop depending on your service unit). Your troop’s Cookie Drop location and date will be shown when you submit your Initial Order. Check with your service unit cookie manager for more information. Troops must pick up their Initial Order at their scheduled location and date.

If your service unit attends Mega Drop, more information will be available at girlscoutshcc.org/MegaDrop in February. Times cannot be confirmed by our Delivery Agents until Initial Orders are submitted. Inventory Discrepancies Mega Drop Cupboard Troops should count their inventory prior to distributing Do you need more cookies than you ordered in your cookies to girls. In the event of inventory discrepancies, Initial Order? Remember that girls will continue selling troops must send and email to customercare@ after the Initial Order deadline. If your troop needs girlscoutshcc.org no later than âäľVcrnoľafter their additional cookies and your troop is attending cookie pick-up with the following information: Mega Drop, you can place a Planned Order for the • Troop number Mega Drop Cupboard. Cookies will be included in your Initial Order and will be picked up together at Mega • Type of discrepancy (shortage, overage, or damage) Drop. The deadline for Mega Drop Planned Orders is • Varieties and amounts (cases or packages) Sunday, January 31.

Troops will receive an email with instruction. Emails Volunteer at a Cookie Drop should be printed and presented at a local Cupboard. Service units attending a regional Mega Drop are It is recommended that troops contact their preferred required to provide at least ten volunteers. Mega Drop Cupboard ahead of time to verify inventory availability. volunteers will receive a Jump the Line pass. Girl Scouts who are Cadettes or older can volunteer Types of discrepancies with a guardian (guardian can be the troop leader). • Shortages: Troops will receive a confirmation to pick 4WoWqľJWq_~ĞKc`Ĥ- wc_raqOOnoĞ up any shortages at a local Cupboard. Shortages must be picked up within caOľxOO^ Troops scheduled at a GSHCC Mega Drop who • Overages: Troops will have the option of getting have an Initial Order over 350 cases will go to a any extra inventory transferred to their troop or designated VIP area with a separate line returning to a local Cupboard. Troops will receive a confirmation to return inventory at a local Cupboard. Inventory should be returned within one week. Inventory being kept by the troop will be transferred within caOľxOO^ • Damages: Inventory that has been damaged andľcan no longer be sold (eg. packages are crushed and cookies are crumbled). Damages must be exchanged within caOľxOO^

18 girlscoutshcc.org/cookies • 800.322.4475 BBoothooth SelectionsSelections

Booth sales are a great way for Girl Scouts to practice their marketing and people skills and work towards their goals as a team! All booth reservations will be selected by troops in four rounds using the Smart Cookies system Round One—Lottery Rounds Two, Three and Four— • Troops will be able to pick from locations within your First Come, First Served (FCFS) service unit boundaries only. A council map is available Locations and time slots are offered on a first-come, on the GSHCC website (Our Council -> About GSHCC) first-served basis and are available council-wide. • If your service unit is paired with another service unit,ľ Round Two you will be in a district in Smart Cookies and you willľ share booth opportunities •Opens Sunday, January 17 at 7 p.m. • January 10-13—Troop cookie managers shouldľ • Closes Wednesday, January 20 at 11:59 p.m. coordinate preferred dates and times with other • Troops have the opportunity to secure up to four (4) inadults the troop. They can select up to 10 booth preferences booth opportunities in Smart Cookies. The system will open at 7 p.m. • Troops will only be able to select up to two (2)ľ on January 10 for selection premium booths • For best results, it is recommended that troops varyľ their booth preferences by location, date and time Round Three • HINT: Avoid selecting only premium booth sites. •Opens Sunday, January 24 at 7 p.m. In the lottery, troops will only be awarded up toľone • Closes Wednesday, February 3 at 11:59 p.m. premium booth site, and could result in zeroľbooth locations awarded if only premium locationsľare • Troops have the opportunity to secure up to 20 booth selected opportunities (only ten may be premium locations) • In this Lottery, the time of booth selections will notľ Round Four affect the booths you are awarded •Opens Thursday, February 4 at 7 p.m. • At midnight on January 13, the lottery will select up toľ 2 of the 10 requested booth opportunities per troop.ľ • Remains open until the end of the cookie program Troops may be awarded up to one premium site, but itľ • Troops are able to secure an unlimited amount of is not guaranteed booth opportunities, including premium locations Smart Cookies will send a confirmation to the cookie manager’s email for each booth opportunity that is secured. Review your email for accuracy and planning purposes. Premium Sites are high traffic locations like Walmarts, shopping malls, etc. and will be marked in Smart Cookies with a P when you are viewing booth options. These locations are limited and marked Premium in order to allow for more troops to have access to the opportunity. It is the service unit cookie manager’s responsibility to identify premium locations and mark them as such in Smart Cookies when entering booth locations. If a troop cannot attend their scheduled booth sale, they are required to log in to Smart Cookies to cancel as soon as possible. The booth sale schedule is shared in the national Girl Scout Cookie Finder. Customers searching for Girl Scout Cookies are directed to booth locations that show troops scheduled in Smart Cookies. Cancelling unwanted booth locations gives other troops the courtesy and opportunity to fill the time slot and limits customer frustration. A cancellation email will be sent to the Smart Cookies account associated with that troop. The service unit volunteer who entered the booth location dates and times will also receive a cancellation email when a troop releases a location. Troops who do not cancel booth reservations in the system risk losing booth privileges.

girlscoutshcc.org/cookies • 800.322.4475 19 TTrooproop SecuredSecured BBoothsooths What is a Troop Secured Booth? Troop Secured Booth Guidelines A Troop Secured booth is a location that is secured • All troop secured booths must be reviewed and by a troop for a limited number of timeslots (limited approved by GSHCC or service unit cookie managers to no more than six dates/times in two hour blocks • Must be approved prior to troops hosting booth. An per location, for a total of 12 hours) at a location that a approval email will be sent to the troop once the troop thinks would be a good selling opportunity and is request is reviewed. If booth sales are denied, the not already a service unit secured site. Troop secured troop will receive an email stating denial reason booths are subject to the same rules and guidelines as • Locations must provide written permission, to be service unit and council secured booth locations. These provided upon request booths must be entered into Smart Cookies using the Troop Secured Booth tab and will be reviewed by the • Booth dates must be within GSHCC booth sale dates product program team. Troops will receive an email (February 19–March 14) from Smart Cookies within three business days letting • GSHCC and service unit secured booths have priority them know if their booth request has been approved or in the event that a troop secured booth is scheduled denied (starting February 8). during the same time and in close proximity to another location • Troop Secured Booths cannot be within half a mile of a service unit secured site • Booths are not allowed in front of locations that girls are not allowed to patronize without an adult • Must have two adults, at least one of which is a registered and background checked volunteer and at least one of which is a female. Can have 1-4 girls • Troop Secured booths must be within council jurisdiction Booths and *If a location would like to offer more dates/times alternatives to than allowed for a troop, they will be asked to open booths can be up the opportunity to all GSHCC troops. hosted from February 19– March 14, 2021

20 girlscoutshcc.org/cookies • 800.322.4475 PPreparingreparing fforor BBoothooth SSalesales Packages/Day Once your troop’s booth sites are scheduled, it’s time to Average sales per 2 hour All Locations/ plan for your Girl Scout Cookie inventory. Keep in mind time slot by Variety All Dates some variables that could impact the number of cookie S’mores 7 packages you can expect to sell at each site, such as: Lemonades 8 • Time of day and day of the week • Location Shortbread 5 •Weather Thin Mints 20

Tip: Use previous booth sale data as a guideline for your Peanut Butter Patties 11 Initial Orders. We encourage troops to use the Smart Caramel deLites 17 Booth Divider. This will help you plan booth inventory more accurately and will provide historical data for Peanut Butter Sandwich 5 future years. From Smart Cookies, simply download the Caramel Chocolate Chip 2 Smart Booth Divider Export report in excel to see your historical data. NNEW!EW! Toast-Yay! 8

Use the chart to help you plan for your initial cookie Average packages order. Keep in mind that these are average guidelines sold per 2 hour based on the 2020 Girl Scout Cookie Program and that Average sales per 2 hour time slot in 2020 sales may vary from year to year. The Toast-Yay! is a time slot by Week Cookie Program new cookie for the 2021 Girl Scout Cookie Program and First Friday 99 this is an estimate based on ABC Baker data. First Saturday 92 Review our Booth Sale Guidelines for more information First Sunday 84 (girlscoutshcc.org/resources or in Rallyhood). Troops should follow all local and state guidelines concerning First Week (Mon-Fri) 75 COVID-19 and should review additional council Second Saturday 80 advisement regarding booth sales. Second Sunday 76 The price per package of cookies is $6.00 for the gluten-free cookie and $5.00 for all other varieties Second Week (Mon-Fri) 66 (including Cookie Share donations); no more, no Third Saturday 74 less. Troops should sell only Girl Scout Cookies at their booth. Troops that do not adhere to these rules Third Sunday 71 are subject to penalties, including loss of booth Third Week (Mon-Fri) 68 opportunities and/or troop proceeds. Fourth Saturday 74 Fourth Sunday 75

girlscoutshcc.org/cookies • 800.322.4475 21 PPreparingreparing fforor BBoothooth SSales,ales, ccontinuedontinued How to Prepare • A minimum of two adults, including one female, (at least one of whom is an approved registered Girl Scout The TCM is responsible for selecting booth opportunities, volunteer with the required background check) and helping girls and caregivers understand and prepare for one girl should be present at the booth at all times the booth sale experiences, scheduling girls for each site and making sure the sales are accurately recorded in • Troops can schedule in two ways Smart Cookies. • One girl and two adults •Bring: • Two-four girls and two adults • Assortment of cookies • Girls should wear at least one official uniform item • Table, chairs (if allowed on property. If in doubt, • Approach customers when they are exiting not entering please contact the service unit cookie manager) the establishment • Decorations to “bling” your booth • Clean up the area and dispose of trash. Remember a • A cash box or apron with change available Girl Scout always leaves a place better than she found it • A phone with the Smart Cookies app to accept • Arrive and depart your booth on time to ensure other card payments troops can set up for their reservations • Booth Sale Worksheet • Allow the sale to be girl-led • A copy of the Girl Scout booth sale guidelines • Only set up booths at locations that are entered and • A first aid kit approved in Smart Cookies • Hand sanitizer • No selling on public streets. Wagon sales and •Gloves lemonade stands are only allowed on residential areas • Face coverings • Do not block the entrance or exit of an establishment • Review the safety guidelines in Volunteer Essentials and Safety Activity Checkpoints with adults. Only • Do not leave your cash box out in the open or registered Girl Scouts may attend booth sales. unattended • Coordinate the details for booth sales: •Have fun! • Print booth site confirmation from Smart Cookies Review our Booth Sale Guidelines for more information • Schedule girls and adults for shifts (girlscoutshcc.org/resources or in Rallyhood). Troops • Request additional adult help. Remember that girls should follow all local and state guidelines concerning should always have adult supervision and should not COVID-19 and should review additional council be left alone. advisement regarding booth sales. Booth Guidelines Financial Transactions at Booth Sales By hosting a booth sale, girls get experience conducting • Accepted forms of payment are: transactions, answering questions, counting money, •Cash setting up product displays and managing inventory. It is •Credit Card also important to remember that while you are at your • Checks are discourage in order to minimize your booth, you are representing Girl Scouts. troop’s liability

22 girlscoutshcc.org/cookies • 800.322.4475 AAlternativeslternatives ttoo BBoothooth SSalesales

COVID-19 is constantly changing so we recommend that troops explore alternative ways to get cookies to customers while teaching girls new skills, marketing and inventory management. NNEW!EW! Virtual Booths are credited to girls or troops automatically and payments are applied accordingly. Virtual booths—hosted on social media—give girls a • Virtual Booth dates must be within GSHCC booth sale way to achieve their sales goals and help others in dates (February 19–March 14) their community from home. In fact, girls may find this allows them to discover new ways to take the lead Review our Virtual Cookie Booth Guide found at in their cookie business and stay connected through girlscoutshcc.org/resources for more tips and virtual means. Here’s how it works: information to help you get started. • Encourage your girls to get creative and have fun! Thisľ might mean creating flyers, writing sidewalk chalkľ messages, or by uploading a video NNEW!EW! Cookie Drive-Thrus • Find resources through GSHCC, Smart Cookies andľ • Give customers a convenient way to get their cookies girlscoutcookies.org/troopleaders by offering a “drive-thru” service • Invite girls to host a Facebook Live party with yourľ • Work with your service unit cookie manager and local friend and family to get them excited. Ensure properľ businesses to secure a safe location and collaborate supervision. on advertising your drive-thru • Remember: Girls should review and apply theľ • Remember that all booths not hosted on personal Digital Marketing Tips for Cookie Entrepreneurs andľ property must be entered and approved in Smart Families (girlscoutcookies.org/digitalmarketingtips). Cookies prior to your troop hosting the sale • Tap into your social network to share your girl’sľDigital • Remember to share the Cookie Finder Link on Cookie link following GSUSA online marketingľ social media. For safety, do not post personal guidance information such as addresses • Place girl and troop Smart Cookies links front • Share your drive-thru location with your community and center and invite individuals to visit your drive up location • Promote on social media and in your community.ľ while keeping a safe distance Follow online safety guidelines • Limit the number of girls that are at your pick up • Consider the logistics and include the details location. Ensure that there are at least two adults • How will cookies be delivered? Parent supervisionľis volunteers on site required for all in-person deliveries. Avoid ľ • Cookie Drive-thrus must follow booth guidelines distribution xVOnOľBacqVOnľqncckľWoľVcoqWaUľBľJccqV. Remember thatľall booth locations must be • Cookie Drive-thru dates must be within GSHCC booth entered and approvedľin Smart Cookies knWcnľqcľ sale dates (February 19–March 14) BqqOaMWaU • Provide a barrier between girls and drive-up • How will you handle payment? Use your girl orľ customers by using a table and handing cookies over troop’s Smart Cookies link for pre-payment. Sales in a basket or placing directly in trunks

girlscoutshcc.org/cookies • 800.322.4475 23 AAlternativeslternatives ttoo BBoothooth SSales,ales, ccontinuedontinued Lemonade Stands Community Walkabouts and Wagon Sales What is a Lemonade Stand? • Parent supervision is required for all Walkabouts and Lemonade Stands work like booth sales but are held Wagon Sales on personal property. Families must work with their cookie manager to get inventory and should turn in • Get the word out! Let your community know that money to their troop right away following regular troop cookies are back by posting flyers or leaving door procedures for money collection. hanger notes in your neighborhood to inform them when and how girls are planning to sell. You Lemonade Stand Guidelines can find resources on the GSHCC website and in Smart Cookies • Do not require approval from GSHCC or service unit cookie manager • Plan to set up a Lemonade Stand and invite neighbors to drop by. Share your “open” times and location with • These are not entered into Smart Cookies for safety your community and on social media as locations are shared in the National Cookie Finder • Remember not to post personal information, such • Lemonade Stand dates must be within GSHCC booth as address on public pages sale dates (February 19-March 14) • Walkabout and Wagon sale dates must be within • If only one girl is present, can have one adult GSHCC booth sale dates (February 19-March 14) present. If there are 2-4 girls present, must have two adults, at least one of which is a registered and No-Contact Deliveries background checked volunteer and at least one of which is a female. • Communicate with customers to determine where they would like their cookies dropped off. • Knock on the door and leave the cookies. Then back up 10 feet, have the customer take their cookies and leave payment. Collect payment no less than 6 ft away from customers. • Consider scheduling trunk pick-ups at a central location and scheduling customer pick-up times to minimize the number of people there at once. • Find a special way to say “thank you!”—whether through a thank you video or a personalized note, your girls will want to show their customers some appreciation!

24 girlscoutshcc.org/cookies • 800.322.4475 CCookieookie CupboardsCupboards

Troops can receive additional cookies through Planned Orders, which are placed through Smart Cookies by Sunday night and picked up by the troops at their chosen Cookie Cupboard the following week. Cookie Cupboards open on Friday, February 19. What is a Cookie Cupboard? • A Cookie Cupboard is operated by a volunteer who has offered their space and their time to warehouse an inventory of cookies, in various locations across GSHCC’s 18-county region. Their inventory is based largely on the Planned Orders placed by troops by the Sunday before the restock order is placed. CCupboardsupboards will open beginning on Plan Ahead: February 19 All Cookie Cupboards are CLOSED on Mondays. It is essential that troops have enough inventory to host booth sales. Due to demand and inventory movement, Cupboards are periodically closed throughout the cookie program. If a Cupboard is no longer listed in Smart Cookies, it has been closed. Alternative Cupboards are listed in Smart Cookies

girlscoutshcc.org/cookies • 800.322.4475 25 OOrderrder Types--Planned,Types--Planned, UUnplannednplanned aandnd TTransferransfer OOrdersrders Managing your troop’s What Is a Planned Order? Girl Scout Cookie inventory A Planned Order is an order placed at a local Cookie Having an accurate inventory of the cookies in your Cupboard by 11:59 p.m. on the Sunday before a troop troop’s possession is very important and key to having would like to pick it up. Planned Orders help the a successful cookie program. Inventory management is product program team accurately purchase enough a critical part of the Girl Scout Cookie Program for your inventory to stock Cookie Cupboards with the varieties troop and the girls involved. Your troop’s tracking of to meet community demand. the cookie orders directly impacts your troop’s bottom line. Anytime inventory is given to someone else, the When placing Planned Orders, Smart Cookies will transfer should be entered in Smart Cookies as soon give a list of Cookie Cupboards to choose from, along as possible to facilitate inventory management. with available dates and times for the following week. • When managing your troop’s inventory, it is important Troops pick the location, day and time that is most that you do not create a “negative inventory.” convenient for them. • What is negative inventory? Troops must pick up their order within 48 hours of their Negative inventory is when a troop’s on hand scheduled time. Orders that are not picked up within inventory in Smart Cookies shows up as a negative that time frame will be cancelled and released to make number in the system. This means that a troop those cookies available for other troops. has transferred out more cookies than what they were financially responsible for. When this happens, What Is an Unplanned Order? check with the troop cookie manager to make An Unplanned Order is an order that is picked up sure their transfers were entered in the system at a local Cookie Cupboard first-come, first-served correctly and Cupboard to Troop (C2T) transfers basis. Unplanned orders should only be used in the have been completed. event your troop needs more cookies outside of their • What happens with negative inventory? Planned Order. Due to COVID-19 and the need for social Troops who create negative inventory will be distancing, Unplanned Orders are at the discretion contacted to correct their inventory transfers. of the Cupboard manager. Please contact your local If troops or service units do not correct inventory Cupboard to check if they are accepting Unplanned by March 17, GSHCC will process Girl to Troop Orders you plan to visit. transfers to correct the discrepancy. Contact the Cupboard manager at their preferred location to inquire about available inventory. Capacity Keep in mind… to hold excess inventory varies by each Cupboard A Planned Order, picked up on the requested date location. will always take priority over an Unplanned Order. • If the nearest Cupboard does not have enough inventory to fill a troop’s request, consider contacting another Cupboard manager or finding a troop who can facilitate a Troop to Troop transfer.

26 girlscoutshcc.org/cookies • 800.322.4475 Typical Planned Order Week Sunday Monday Tuesday Wednesday Thursday Friday Planned order Based on planned order Transit Time Transit Time Monday’s order arrives at Delivery agent deadline by volume, existing cupboard from ABC Bakers GSHCC Master Cupboard. continues 11:59 p.m. inventories and existing distribution center cupboard inventory at master to GSHCC Master Delivery Agent starts deliveries cupboard (delivery agent), Cupboard deliveries to the cookie Product Sales purchases cupboards council-wide Cookies available additional inventory from for pick up ABC Bakers by noon on Monday.

Note—Due to transit times, though there may be pick up times available early in the week at local Cupboards, GSHCC cannot guarantee a full Planned Order within 48 hours of the order being placed. We suggest troops schedule pick-up for Thursday or later.

What Is a Transfer Order? *It is strongly recommended that troops use the Smart Booth Divider to distribute packages sold at a booth. This Transfer Orders are how inventory gets assigned to will also allow troops to track their sale trends at booths. troops and girls in Smart Cookies. Girl to Troop Transfer (G2T) Types of Transfers • To transfer inventory from a girl back to the troop Troop to Troop Transfer (T2T) and reduce her financial responsibility. • To transfer inventory to another troop • The troop leader/troop cookie manager can choose • The troop transferring the inventory out will process to accept or decline excess inventory from a girl in the transfer in Smart Cookies the event she has cancelled sales. This is at each troop’s discretion. Troop to Girl Transfer (T2G) • To transfer inventory to girls within a troop Cupboard to Troop Transfer (C2T) • Cupboard to troop transfers occur when a troop has • Reduces troop inventory and increases each girl’s picked up inventory from a local Cookie Cupboard. packages sold. • Troop cookie managers should verify that • There are two types of T2G transfers: C2T transfers are entered accurately and in a • Transfer with financial responsibility in the timely manner. PACKAGES field. • Cupboards can only transfer out in full cases • Girls will need to turn in collected money to the troop • Transfer without financial responsibility in the BOOTH field • Money was collected at a booth.

girlscoutshcc.org/cookies • 800.322.4475 27 FFinancialsinancials What Do Troops Do with the Money Troops with non-sufficient funds (NSF) in their account They Collect? to cover the amount to be withdrawn should notify GSHCC a minimum of three (3) business days prior to Troops will deposit all monies (including checks) into the scheduled withdrawal date to request a one week their own bank account and the troop’s balance due extension. Troops are responsible for all NSF fees incurred will be withdrawn via ACH (Automated Clearing House). if no extension is requested. Requests should be sent to Consider providing families with deposit slips for more [email protected] for approval. This is contactless deposits. Deposits only allow money in meant to help troops who may need additional funds but and not money out. Troops doing this should provide cannot be used to delay all payments until March 25. parents appropriate information to ensure deposits are made correctly and should require copies of deposit slips for record keeping and enter transactions in Important to note: Troops in councils participating Smart Cookies as soon as possible. in ACH do not have the ability to enter troop transactions in Smart Cookies. ACH withdrawals Troops who participated in the 2020 Girl Scout Cookie will be uploaded automatically into Smart Cookies and/or Fall Product Programs will have their bank and troop balances due will be adjusted. account information automatically uploaded into Smart Cookies; TCMs will still need to verify bank account and routing numbers for accuracy prior to the Pre-Authorization Charge first ACH withdrawal date. NNEW!EW! All troops are required to submit the ACH Authorization New troops or troops with new bank accounts Form no later than January 25. GSHCC will process are required to complete and submit the ACH a pre-authorization charge on January 28 to ensure Authorization Form prior to participating in the cookie accounts have been submitted and are valid accounts. program. Forms must be submitted by January 25. The pre-authorization charge will appear as a deposit After January 25, troops will not be uploaded into of one cent into each troop’s bank account and will be Smart Cookies until they have provided an ACH listed in Smart Cookies as “Pre-Authorization”. Troops Authorization Form. Visit girlscoutshcc.org/resources who do not pass the pre-authorization charge will be to fill out theACH Authorization Form. contacted by GSHCC to correct any errors. Troops will not be allowed to pick up their troop’s Initial Order and GSHCC will withdraw troop balances due in three their Smart Cookies access will be disabled until valid scheduled ACH withdrawals on the following dates: information is provided. Draw 1 March 4 25% of what is due for Online Orders and ACH inventory (as of March 1) Payments received for online orders (Direct Ship Draw 2 March 18 75% of remaining balance due and Girl Delivery) are automatically credited to the Draw 3 March 25 Remaining balance due appropriate troop and Girl Scout. All payments for online orders are deducted from your troop’s ACH balance due to be withdrawn.

28 girlscoutshcc.org/cookies • 800.322.4475 Payments: Have Questions? Bounced Checks or Counterfeit Bills? We’ve Got Answers! GSHCC does not recommend taking bills over $20 or Remember that payments should be collected at time checks over $60 since higher denominations are more of delivery not at the time of order. This is different likely to be counterfeit. Troops who receive counterfeit from the Girl Scout Fall Product Program. The only bills or bounced checks are required to contact exceptions are Cookie Share donations and online GSHCC no later than Monday, March 22. Troops are orders (Direct Ship and Girl Delivery). responsible for any fees associated with bounced Checks checks or counterfeit bills. • GSHCC recommends that troops only accept Troops will need to follow these steps: personal checks from friends and family and not in 1. Provide a bank letter showing proof of bounced amounts greater than $60 check or counterfeit bill showing deposit date • Be sure each check is made payable to and amounts “GSHCC Troop #” 2. Send a copy of this letter to [email protected] • Checks should be endorsed with the bank account number, GSHCC, service unit and troop numbers 3. In the email, troops should include service unit, troop number, troop cookie manager name and Cash troop leader name. GSHCC will follow up with the • GSHCC recommends that troops not accept bills troop directly over $20 • Be sure to deposit cash often to prevent lost or Fees stolen money Troops are responsible for any and all fees incurred Credit Cards from their bank due to depositing money, valid ACH • GSHCC will cover Smart Cookies/Heartland fees for withdrawals and/or use of credit card readers (with the the 2021 cookie program. Troops are responsible for exception of Smart Cookies payment system). any and all fees associated with any other credit card payment systems • Troops should not use services like Venmo for collecting payment at booths, as it opens troops up to liability and violates the software’s terms of service • Troops are responsible for reviewing terms of any payment service they use and are responsible for any and all fees associated (with the exception of Smart Cookies/Heartland payment system)

girlscoutshcc.org/cookies • 800.322.4475 29 TTheft,heft, LLossoss aandnd PProductroduct CComplaintsomplaints Theft Loss • It is the troop cookie manager’s responsibility to • If cookies are lost, the troop is financially responsible safeguard the girls’ money after it has been turned in for those cookies • It is the parent/guardian's responsibility when the • Cookies are the responsibility of the parent/guardian money is in the parent/guardian or girl’s possession when in the possession of the parent/guardian or girl • If cookies and/or money are stolen, the troop will need to follow these steps: Cookie Product Complaints • Report the theft to their service unit cookie • If there is a complaint due to the overall quality manager immediately (within 24 hours) of the cookies, please email ABC Bakers at [email protected] or call them at • Report theft to local authorities immediately (within 800.221.1002. 24 hours) and obtain a copy of the police report • Consider filing a claim with their insurance company. If there is a deductible required GSHCC will not be held responsible for this amount • The troop cookie manager is required to notify GSHCC as well as the troop leader with supporting documentation within (24 hours) • GSHCC will not reimburse a parent, guardian or troop for stolen product or money

30 girlscoutshcc.org/cookies • 800.322.4475 WWrappingrapping UUpp tthehe PProgramrogram Your Role Parent Outstanding Cookie Balances Once you have transferred your troop inventory to Caregivers and volunteers are responsible to forward the girls in your troop, you will need to create the all funds from the Girl Scout Cookie Program to the Main and Troop Recognition Orders by March 17 at appropriate person. GSHCC will pursue all options when 11:59 pm. If your troop opted for Older Girl Proceeds, dealing with the misappropriation (theft and misuse) you are still required to create a Main Recognition of Girl Scout funds. Our goal is to ensure that money Order which should show patches only. Remember earned by Girl Scouts and their troops is used to that you must opt into Older Girl Proceeds Plans no enhance the Girl Scout experience. We encourage all later than January 25. If your proceeds plan is not troops to fill out a Cookie Collection report if funds are correct, you must contact customer care no later than not submitted by families prior to March 22. March 17. If a troop is having difficulty collecting money from a Note: Troops who do not place a Main Recognition girl’s parent/guardian, follow these steps: Order will not receive reward items. The Troop 1. Call the caregiver of the Girl Scout to discuss the situation. Recognition Order ensures troops receive Troop Document interactions and attempts to collect. Treasure, if earned. Troops who are not able to clear their balance due will go into a collection 2. Submit a Cookie Collection Report and supporting process and will not receive Troop Treasure. documents (receipts, log of interactions/attempts to collect) to customer care no later than Monday, March 22. Collection Reports can be found at girlscoutshcc.org/resources. 3. Your troop will have your ACH balance adjusted Remember to notify your service unit cookie prior to the final ACH withdrawal. Credit will be manager of any reward discrepancies within 24 listed as Parent Collection and can be seen in your hours. All reward discrepancies must be resolved no later than June 1, 2021 to meet ABC Baker Smart Cookies financial transactions and in the deadlines for replacement Troop Balance Summary Report. 4. Troop cookie managers should not accept any payment after a collection report has been submitted. Please refer any delinquent account inquiries to GSHCC. GSHCC will work with families directly for payment.

girlscoutshcc.org/cookies • 800.322.4475 31 GGSS PProductroduct PProgramrogram TTerminologyerminology

ABC Bakers: One of two bakers licensed by Girl Scouts of the Initial Order: This is the first order the council places USA to provide cookies for the Girl Scout Cookie Program. with its baker for cookies, which includes girls' orders and troops’ orders. Automated clearing house (ACH): The electronic transfer of money from one bank account to another via computer-based Jurisdiction: The geographic area over which a Girl Scout systems, without the direct intervention of bank staff. council’s authority extends. Bakers: The licensed companies that supply Girl Scout Cookies Package: Term for a single container of cookies. to councils. There are two licensed bakers, ABC Bakers and Little Brownie Bakers. Cookies with the same flavor profile Parent Permission Form: Form giving parental permission for may have different names depending on baker of origin (e.g., a girl to sell cookies and acknowledging family responsibility to Samoas are from LBB and Carmel deLites are from ABC). pay for all cookies ordered on their behalf. Case: Term used for a container of 12 packages of Per Girl Average (PGA): The average number of packages Girl Scout Cookies. girls sell. This could be determined for a troop. Calculated by taking total packages sold divided by total girls selling. Cookie booth: Public location of a stationary sale of Girl Scout Cookies. Registered member: A person who has paid annual dues to be a member of Girl Scouts or is a lifetime member of Cookie Cupboards: Volunteer- or council-staffed cookie Girl Scouts. storage locations (such as warehouses or council offices) where volunteers can pick up cookie restock orders. Rewards: Merchandise or cookie credits given to acknowledge a girl’s efforts in the cookie program. Cookie Finder and Cookie Finder App: Found at Rewards are based on the number of packages sold during the girlscoutcookies.org; members of the public can type in their cookie program. type in your zip code to locate a cookie booth nearby. From February 19–March 31, customers will also be able to find troop Retail Price: The price the customer pays for a single package links to order cookies via Direct Ship. of cookies. Cookie Share: Packages of cookies purchased by customers The Five Skills: Girls participating in the Girl Scout Cookie that GSHCC will deliver to the military or other nonprofits on Program earn funds for their Girl Scout activities while learning behalf of our troops. The girls collect the money but do not key skills that will help them in business and life. Goal Setting, physically take possession of the cookies. Decision Making, Money Management, People Skills and Delivery agents: The transport companies that handle product Business Ethics. delivery for Girl Scout councils. Training: Training to help volunteers and parents focus on the Direct Ship: An online sales platform for Girl Scout Cookies, benefits girls have received for decades from participating designed to supplement and enhance the traditional cookie in council product programs. Can be online and/or in-person program. Smart Cookies lets customers order cookies sessions to train volunteers. through an online system and have their cookies shipped Troop proceeds: The portion of cookie earnings that a troop directly to them. keeps and spends on the items its members decide to fund, Early Reward: Rewards girls or troops earn based on their for example trips or community service projects. first order placed with their council. Troop Treasure: Earned rewards for girls participating in the gsLearn: An online learning site that allows for just-in-time cookie program, based on sales activity. Troop Treasure can be training and the ability to track all accomplishments, both spent on Girl Scout programs and mission–related items and online and in person. Learn at your own pace, access additional services such as camping and other events, troop activities, or resources, and repeat info when needed. Girl Scout merchandise. Girl Delivery: Customers order cookies online with no shipping Warehouse: A large facility that a council may use to store charges. Girls deliver cookies in-person. its cookies.

32 girlscoutshcc.org/cookies • 800.322.4475 NNotesotes

girlscoutshcc.org/cookies • 800.322.4475 33 COOKIE CART SIGNAGE Rollerbana $6.95

Hand-Held Sign

$29.95 Yard Sign $12.95

TABLECLOTHS FUN GOODIES!

Square Cookie Tablecloth Ask Me About Girl Scout Cookies $12.95 Button $1.00

Rectangle AssortedA Cookie PatchesP Tablecloth StartingS at $19.95 $1.25$ AchievementA Bars starts at 100+ (i(increments of 100) Theme Patch 40+ Packages

m -l} ²% GSHCC Branded Hoodie 230+ Packages

OVER 12 WAYS TO WEAR!

Enamel Pin Bee Clay Kit Bee Small Plush GSHCC Branded Buff 60+ Packages 110+ Packages 160+ Packages 325+ Packages

Bee Large Plush Give Back Level Wackford Pool Party OR AND Super Patch Beach Towel 650+ Packages Ice Cream Maker AND Cooking Experience 450+ Packages 600+ Packages 750+ Packages

Let’s go to camp

Mini Projector AND Movie Night 2021 Camp Voucher OR Outdoor Skill Workshop AND YOUR CHOICE OF Adventure Kit OR DIY Ukulele OR Custom Converse AND Bee Socks GS Branded Tent with Sleeping Bag OR GS Branded Tent with Hammock 975+ Packages 1200+ Packages 1650+ Packages D DDisneylandisneyland

Dream Come True Disney Trip OR Custom Bike iPad AND Design Workshop OR GoPro AND Photo Workshop Yosemite Adventure OR Mammoth Road Trip 2250+ Packages 3000+ Packages 4000+ Packages ,,/#Ç!ÅÊ% }1 7–Ì+=<>;>=.$ Æ Ê Á/

All reward experiences are designed to meet Safety Activity Checkpoint guidelines. All experiences are for girls only unless indicated with a “star”. In the event that in-person experiences must be cancelled due to COVID-19, GSHCC is excited to offer girls the physical item and virtual experience based on reward levels reached. For more information, please visit girlscoutshcc.org/rewards.

girlscoutshcc.org/rewards • 800.322.4755 All your favorites are back — plus a NEW Cookie!

Girl Scout

Toast-yay!™ S’mores® Lemonades®

French Toast-inspired cookies Savory slices of shortbread with a dipped di in d dliielicious i iicing and dfllf full of double-dipped in creme icing and refreshingly tangy lemon flavored icing. flavor in every bite. Yay! coated in delicious fudge.

Peanut Butter

Shortbread ® Thin Mints ® Patties ®

Traditional shortbread cookies. Crispy chocolate wafers dipped in a Crispy vanilla cookies layered mint chocolaty coating. with peanut butter and covered with a chocolaty coating.

Peanut Peanut Butter Caramel PF Free Caramel deLites ® Sandwich Chocolate Chip

Vanilla cookies topped with caramel, Crisp and crunchy oatmeal cookies Rich caramel, semi-sweet chocolate sprrinkled with toasted coconut, and with creamy peanut butter filling. chiips, and a hint of sea salt in a laced with chocolaty striipes. chewy, gluten-free cookie.* *Limited availability

The GIRL SCOUTS® name and mark, and all other associated trademarks and logotypes, including but not limited to GIRL SCOUT COOKIES®, THIN MINTS®, GIRL SCOUT S’MORES®, TOAST-YAY!™, Girl Scout Cookie Program®, and the Trefoil Design, are owned by Girl Scouts of the USA.