Outlook, Lotus Notes, Groupwise, Netscape Windows Platforms
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Skills: Email Applications: Outlook, Lotus Notes, GroupWise, Netscape Windows Platforms: Windows 7, Windows 9x, NT, 2000, 2003, XP, Vista Windows Applications: Office 2010, Word, Excel, Power Point, Access Law Applications: Filesite 8.0, Mailsite, Interwoven, iManage Desksite 6.5, Pro Law, Hummingbird Document Management system, Portable 32, Crosswords, iCreate, i Scrub, iRedline and iDocID macro system, Hotdocs, Hotdocs PDF, LegalKEY Records, Intem, Enhanced Time Entry, Juris, Taxdocs, Deltaview, Redax, ISYS, Lexis Nexis , West Law, Ecopy, TraxOpen, LegalKey, AIM, IP Master, Perfect Law Document mana gement system Other Applications: Word Perfect 12, Adobe Professional, Visio, Micromedia Dre am Weaver 3, Xvision, Crystal Reports, Photofinish, HummingBird Exceed, NFS Mes tro, Citrix Neighborhood, Expert Advicer, Form Flow, Infoflow, Meeting Maker, Me ssage Manager, Stars, Remis, Call link, Act, Slick, Sequencer, Abra, Spotfire, G lovia, DCAMS, Reflections/MANMAN, ManageSoft, iNet, Softwise MacroSuite, Swiftwr iter, WestCheck 4.52, InterAction 5, Summation Blazer, Intelli-sync, Handspring, Constructware, Optika, Acorde, JDE, BizFlow, MS Office Communicator, Reference Manager, Endnote; Print Key; Suddan; SAS; TABS32; Sharepoint; File Maker Pro, F rontpage, ISAIC, Sunflower, Quosa, Sudaan; Pointsec for PC's, Symantec Ghost , Backup Exec, SharePoint 2007 Remote Software: Citrix, RAS, VPN, VNC, DSL, Dialup, Desktop Authority, NetOp R emote Control, Internet, Intranet, PC Anywhere, Net Meeting, Alta Vista Tunnel, Internet Service Providers, Wi-Fi software, Office Communicator, Remote Assistan ce Tracking Software: Remedy 7, Track-it, Magic, Peroguin, Manage Now, Lotus Notes , IQTrack, cSupport Backup Software: Arcserve Backup tools, Vertis backup Tools Hardware Supported: Dell, IBM, Toshiba, Compaq, HP laptops and desktops; HP an d Dell printers; Scanners, Ecopy machines, Label makers, Blackberry and Palm Pi lot devices, Wi-Fi devices, VOIP and Cisco phone systems, Hubs and Routers, Tel e-conferencing equipment, External Hard drives, Secure Thumbdrives, Installs and upgrades. Networking: Active Directory, Novell, NT, SCCM, Console One, Lotus Notes Admini strator, BES Administrator, TCP/IP for Internet connectivity. Configure DNS, Sub net Mask, Gateway, WINS, Computer Naming/Profiles, and Rights to the computer. Virus Software Tools: Nortons Utilities, Symantec Utilities, Mcafee Tools, Spam software Professional Experience: IT Specialist --- Contractor 10/10 to Present Freidman & Williams -- Fish & Richardson, LLP As IT Specialist I am responsible for network support, administration, maintenan ce and office support. Maintaining and supporting workstations and local area ne twork servers within a single office as well as resolve issues with application connectivity and processing throughout the firm to maximize firm-wide productivi ty and minimize system downtime. Also provide orientation training to users and be asked to support daily operations off-site such as in trial locations. Take ownership for all workstation deployment and user support requests within the lo cal office including occasional after-hours work. Managed the local PBX system with support from the central telecom team. This includes additions, moves, an d changes to the phone and voicemail system. Daily management, monitoring, and troubleshooting of 3-5 Windows-based servers and user applications within a sing le office. Implemented and controlled the daily data backup and restore operat ions based on departmental policy. Configuration, support, and troubleshooting of servers in other offices as well as enterprise-level applications as a team m ember within the overall IT department. Implementation and integration of new applications/systems with support from other IT staff. Supporting: Windows 7, Office 2010, ProLaw, RFID, Matter Intake, Adobe Pro 9, Citrix, Active Directory. Sr. Helpdesk Technician --- Contractor 9/10 to 10/10 Legal Placements, Inc -- Staas & Halsey, LLP As Sr. Helpdesk Technician responsible for providing various types of technical expertise for Staas & Halsey partners and support staff. Such as; Desktop suppo rt, Printer repair, Blackberry, Active Directory, and remote troubleshooting. Assisting end users to independently resolve problems concerning system function (s) which have been received through email or voicemail. Assisting with comput er installs, moves, adds, and changes as requested. Troubleshooting Office 2003 /2007 suites, AIM, IP Master, Perfect Law Document management system, Windows XP, etc., Systems Analyst/ Team Lead ---- Contractor 2/09 to 9/10 TechTeam Global Solutions --- National Institute of Health As Team Leader I am ultimately responsible for NHLBI Director's Office and Execu tive Staff. Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Delegate team tasks as needed; manage end-user confli cts so that problems are resolved constructively. Motivate and inspire my team members, celebrate team member accomplishments\exceptional performance. Assur e that my team addresses all relevant issues within the specifications and vario us standards. Escalate issues which cannot be resolved by my team. Provide guidance to my team based on management direction. As Systems Analyst responsible for troubleshooting hardware, network connectivity, and software is sues in a very diverse, mixed administrative, and scientific research environmen t. Responsible for tracking calls in Action Remedy tracking system, resolving desktop\laptop issues and some network related problems, including: Windows XP; Office XP; Office 2003 productivity suite; Adobe Pro; VPN; Remote Desktop; Wi -Fi configuration; Novell Netware client and Zenworks desktop management agent; network printers; Physical network related issues: cables and drops. Office Re mote Assistance is used to connect to computers for repairs as well. Keep upda ted records of loaners; dell service repairs; building inventory; wiped machines ; deployed equipment; etc., Helpdesk Analyst ---- Contractor 06/08 to 12/08 TEK Systems --- Clark Construction Company Responsible for supporting all Clark Construction Headquarters offices, job site s, nationwide regional offices, and construction partners. Assisted in answeri ng all questions from helpdesk callers; walk-ins; and remote users. Also respo nsible for trouble-shooting and repairing hardware/software technical issues rel ated to laptops/desktops/printers/etc. Assisted end-user's with NEXTEL / VERISO N porting and Enterprise activations. Added new user's to the BES server with n ecessary configuration to accounts. Escalated problems to Level II and supervis or based on department operations and procedures as necessary. Tracked all inc oming technical support problems using Lotus Notes ticketing system and other sy stems as required. Assisted in creating new user accounts in Active Directory, Constructware, Lotus Notes and JDEdwards. Supported mailbox quota increases and compacted mail files as needed. As Dell Certified Technician made sure all del l computers under warranty received all replacement parts in a timely manner acc ording to repairs needed. Responsible for imaging and configuring Dell Laptop/D esktop machines with MS/XP platforms. Assisted with deskside support as needed. Supporting Lotus Notes, Office 2003/2007 Suites, Adobe Professional, Construct ware, JDE, Optika, Acorde, and Network printer installs via the internet. Technical Support Specialist -- -- Contractor 6/07 to 6/08 Legal Placements, Inc --- Sidley Austin LLP Supporting Attorney's Office and supporting staff. Assisting with imaging and i nstalling personal computers (Windows compatible), printers, BlackBerrys, and ot her computer peripherals. Assisting end users with resoltions to computer relat ed problems such as inoperative hardware or software, including network connecti ons. Assisting the IS Manager in developing computer projects. Assisting with work projects such as; converting to new hardware or software. Installing and t esting software packages and upgrades. Testing network connections from Hub Uni t to the PC, ensuring each work station is configured with accurate user informa tion. Analyzing and troubleshooting common computer problems. Conducting modu lar repairs and maintenance of computer equipment on a timely basis to minimize user downtime. Assisting in maintaining inventory and tracking of all computer equipment, supplies and accessories. Carefully recording moves and changes. Making recommendations for improvements in computer system. Evaluating and te sting vendor supplied software packages for microcomputers to determine compatib ility with existing system, ease of use, and if software meets user needs. Keep ing up with technical journals or manuals and attends vendor seminars to learn a bout new computer hardware and software. Other job related duties as assigned, to include providing backup when other Information Services personnel are out of the office. Supporting, Mailsite/Failsite, Office 2002/2003 Suites, Ecopy Des ktop, iGenifax, Adobe Professional Suites, Outlook Email, Legal Key, Timetrak, Deltaview, Metadata software, Lexis Nexis, Full Authority, Westlaw and Dell ope rating systems. Sr. Helpdesk Technician ---- Contractor 5/07 to 6/07 Legal Placements, Inc --- Dickstein Shapiro LLP Supporting Attorney's Office and supporting staff. Assisted the Help Desk depar tment to ensure client calls are responded to in a courteous, complete and timel y manner. Responsible for monitoring