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BCM 4.0 Unified Messaging Configuration Guide

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BCM 4.0 Unified Messaging Configuration Guide BCM 4.0 Unified Messaging Configuration Guide Business Communications Manager BCM 4.0 Document Status:Beta Document Version: 1.0 Part Code: N0060611 Date: January 2006 Copyright © Nortel Networks Limited 2006 All rights reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Trademarks *Nortel, Nortel (Logo), the Globemark, and This is the way, This is Nortel (Design mark) are trademarks of Nortel Networks. *Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Citrix is a registered trademark of Citrix Systems, Inc. All other trademarks and registered trademarks are the property of their respective owners. Revision history 3 Revision history July 2005 Draft document submitted for external technical review. Review comments received and incorporated. January 2006 Beta document submitted. BCM 4.0 Unified Messaging Configuration Guide 4 Revision history N0060611 5 Task List Getting started . 9 Configuring your system for Unified Messaging . 15 To check that Business Communications Manager is not configured to use DNS........17 To check that a Host Name is entered on the Business Communications Manager.....17 To configure access to the Business Communications Manager on a subscriber computer .............................................................................................18 Installing and configuring Unified Messaging . 19 To uninstall Unified Messaging......................................................................................20 To install Unified Messaging..........................................................................................21 To set the default e-mail client.......................................................................................29 To specify where to deliver e-mail messages................................................................30 To set Unified Messaging options .................................................................................31 To define the CallPilot mailbox settings.........................................................................31 To configure access to the CallPilot Address Book.......................................................32 To configure text formatting...........................................................................................32 To remove the CallPilot Message Store ........................................................................33 To configure GroupWise for Unified Messaging............................................................33 To update the Mail database design manually ..............................................................36 To remove the Lotus Notes password prompt for Unified Messaging...........................37 To configure an IMAP account on Outlook or Outlook Express ....................................38 To configure an LDAP directory service for Outlook Express or Outlook......................39 To configure special settings for Outlook Express or Outlook in Internet Mail mode ....40 To test the Outlook Express or Outlook in Internet Mail mode IMAP account...............41 To configure an IMAP account on Netscape Messenger ..............................................41 To configure an LDAP directory service for Netscape Messenger................................43 To test the Netscape Messenger IMAP account ...........................................................43 To configure Netscape Messenger 6.2x........................................................................44 To configure an IMAP account on Netscape Mail 7.0 ...................................................45 To configure an LDAP directory service for Netscape Mail 7.0 .....................................46 To configure an IMAP account on Eudora Pro ..............................................................47 To configure an LDAP directory service for Eudora Pro................................................48 To test the Eudora Pro IMAP account ...........................................................................49 Providing access to the Nortel Fax/Nortel Fax Batch printers .......................................51 Printing faxes.................................................................................................................52 To manually configure Unified Messaging.....................................................................53 To manually configure CallPilot Desktop Messaging for Outlook 2000.........................57 To update the database design from the Lotus Notes server........................................59 To set up the automatic update utility............................................................................60 To disable the Notes password prompt for Unified Messaging .....................................60 To manually configure CallPilot .....................................................................................61 Troubleshooting . 65 To obtain the Unified Messaging version number .........................................................65 To define Outlook as the default mail client:..................................................................66 To determine the level of access control for a subscriber .............................................66 BCM 4.0 Unified Messaging Configuration Guide 6 Task List To reset the CallPilot Message Store in Outlook 2002..................................................70 To access the Outbox Fix utility in Outlook 2002 ..........................................................70 To update the Mail database design .............................................................................71 To fix the Outbox ...........................................................................................................74 To replace the database design from the user’s computer ...........................................82 To replace the database design (Notes server) ............................................................82 To access online Help ...................................................................................................84 To reset CallPilot message store for Microsoft Outlook 2000 .......................................85 N0060611 7 Contents Chapter 1 Getting started . 9 About this guide . 9 About CallPilot Unified Messaging . 9 Software requirements . 10 Audience . 11 Acronyms . 11 Symbols and text conventions . 12 Related publications . 13 Chapter 2 Configuring your system for Unified Messaging . 15 Before you install Unified Messaging . 15 Configuring IMAP/LDAP/SMTP servers for Unified Messaging . 15 Configuring environments without a DNS . 16 Configuring Unified Messaging with IP address only . 17 Chapter 3 Installing and configuring Unified Messaging . 19 Installation information . 19 Fax feature requirements . 20 Uninstalling an earlier version of Unified Messaging . 20 Installing Unified Messaging . 21 Setting the default e-mail client . 29 Configuring forwarding or replying mail delivery settings . 29 Configuring mail delivery folders for Outlook . 30 Configuring Outlook 2002 and 2003 . 31 Using Outlook 2002 and 2003 as an Internet mail client . 31 Configuring Novell GroupWise . 33 Removing the CallPilot Message Store . 33 Configuring Lotus Notes . 35 Updating the Mail database . 35 Updating the database automatically . 35 Updating the database manually . 36 Removing password prompts . 36 Configuring Internet Mail clients . 37 Configuring Outlook Express or Outlook in Internet Mail mode . 38 Configuring Netscape Messenger . 41 Configuring Netscape Messenger to store messages locally . 44 BCM 4.0 Unified Messaging Configuration Guide 8 Contents Configuring Netscape Messenger deletions . 45 Configuring Eudora Pro . 47 Installing Unified Messaging in a Citrix Thin Client environment . 50 Supported Platforms . 50 Installing Unified Messaging on the Windows Terminal Server . 50 Configuring Unified Messaging in a Citrix Thin Client environment . 51 Citrix Thin Client Configuration overview . 52 Configuring Microsoft Outlook . 52 Manual Outlook 2002 (XP) and 2003 Configuration . 53 Manual Outlook 2000 Configuration . 57 Configuring Lotus Notes . 59 Configuring Novell GroupWise . 60 Manual Configuration . 61 Feature Limitations . 62 Microsoft Outlook . 62 Lotus Notes . 62 Audio Player . 63 Fax Application . 63 Tracing . 63 Localization . 63 Installation . 63 Security . 63 Windows XP . 64 Chapter 4 Troubleshooting. 65 Troubleshooting during installation . 65 Troubleshooting logon problems . 68 Troubleshooting Outlook 2002 problems . 70 Accessing CallPilot support tools in Outlook 2002 . 70 Troubleshooting Lotus Notes logon problems . 71 Troubleshooting after logging on . 73 Internet Mail client error messages . 79 Replacing the mail database in Lotus Notes . ..
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