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Tadiran-Coral-Voicemail-User-Guide-Steadfasttelecom.Com .Pdf Coral Message Center (CMC) User Guide Version 2.1 for Windows The flexible way to communicate . © 2002-2003 Active Voice LLC To access your mailbox from inside your organization All rights reserved. First edition 2003. 1. Call the voice messaging system. 1 for Yes, 2 for No, PhoneBASIC, Repartee, TeLANophy, 2. When the system greets you, enter: ViewCall, and ViewMail are trademarks of Active Voice, LLC. Personal ID ______________________________________________________ All other brands and product names used in this docu- ment are trademarks of their respective owners. Security code (if required) ___________________________________________ Licensed under one or more of the following patents: U.S. Nos. 4,994,926; 5,291,302; 5,459,584; 4,696,028; To access your mailbox by computer 4,809,321; 4,850,012; 4,922,526; 4,935,958; 4,955,047; 1. Launch Mailbox Manager. 4,972,469; 4,975,941; 5,020,095; 5,027,384; 5,029,196; 5,099,509; 5,109,405; 5,148,478; 5,166,974; 5,168,519; 2. When the system greets you, enter: 5,249,219; 5,303,298; 5,309,504; 5,347,574; 5,666,401; 5,181,243; 5,724,408; and Canadian No. 1329852. Host name_______________________________________________________ Extension _______________________________________________________ Security Code _____________________________________________________ For assistance, call: Name___________________________________________________________ Extension _______________________________________________________ Contents Introduction ii Changing your mailbox setup 21 Using quick message actions and shortcuts 47 Setting up your mailbox .......................................iv Working with the Mailbox Manager ....................22 Changing your security code..............................24 Quick message actions ...................................... 48 Checking and leaving messages 1 Changing your recorded and spelled names......25 Shortcuts............................................................ 49 Changing your greetings ....................................26 System menus ................................................... 51 Checking new messages......................................2 Playback options ................................................28 Leaving a message by phone...............................4 Changing call transfer options............................30 Index 53 Sending a message by computer .........................6 Changing call screening options ........................32 Leaving a group message ....................................8 Changing call holding options ............................34 Sending a group message by computer*..............9 Changing message delivery options ..................35 Reviewing messages..........................................10 Creating groups..................................................37 Redirecting a message .......................................12 Changing groups ................................................39 Modifying a message..........................................14 Canceling a message .........................................16 Using ViewCall Plus 41 Archiving a message ..........................................18 Screening and managing calls ...........................42 Tracking calls .....................................................44 PhoneBASIC ......................................................45 s i Introduction Welcome to , a simple yet powerful voice On the phone Shortcuts To perform routine messaging system that can greet your tasks quickly, you can enter a callers and record your messages. You The voice messaging system lets you sequence of numbers in advance of will find it quick and easy to use. control how your mailbox receives mes- the conversation questions or menus. sages and plays them back. You can change these settings whenever you like, Help When the system conversa- from any phone. The phone options tion asks you a question, enter 3 to consist of: hear a Help menu of options. Menu conversation The menu conversation leads you quickly to your destination. You will hear a menu of options. Enter the number associated with the option to perform the particular task. The voice messag- ing system’s menu options are dia- grammed on page 51. 1 for Yes, 2 for No® If you prefer, ask your system manager to set up your mailbox with the 1 for Yes, 2 for No conversation. This conversation leads you through all of your options with easy, yes-and-no questions. Just enter 1 for Yes, 2 for No. ii s CORAL MESSAGE CENTER FOR WINDOWS USER GUIDE On the computer ViewFax® You can send, receive, and redirect ® If your system has TeLANophy , you can faxes from your desktop computer. manage live phone calls and all types of messages visually on your desktop com- ViewCall® Plus puter. TeLANophy is a suite of unified All of your inbound and outbound messaging and call management pro- calls can be managed visually from grams. TeLANophy consists of: your desktop computer. With PhoneBASIC®, you can customize ViewMail® your call control by integrating View- All of your voice and fax messages are Call Plus with other programs, such brought together in one window with as Microsoft’s Office® suite. ViewMail. You can access and priori- tize your messages and respond to Help them by using your personal com- For more detailed information about puter. TeLANophy, use the: ViewMail for Microsoft® • Online Help system (press F1 or Messaging use the Help menu) You can access all of your voice mes- • Introducing TeLANophy tutorial sages — voice mail, e-mail, and faxes — in your Microsoft Inbox, whether you are using Exchange, Outlook, or the Windows Messaging Inbox. INTRODUCTION s iii Setting up your mailbox First, fill in the blanks on the inside front The system will ask you a few simple To set up your mailbox cover of this guide and perform the pro- questions to record your name, spell cedure “To access your mailbox from your name (if required), record 1 Access your mailbox (see inside front inside your organization.” This makes a personal greeting, and set your cover). your mailbox ready to use and enrolls security code. 2 Answer the system questions. Enter you on the system as a subscriber. Your system manager has assigned you 1 for Yes, 2 for No. If you are not sure, a personal ID. As soon as you hear the enter 2. You can always change the system greeting, enter your personal ID. option later. This tells the system who you are and 3 When the system tells you that your allows you to check messages or leave mailbox is set up, enter 1 to confirm messages. your settings. You should also set up a security code TIP that only you know. This prevents some- one else from hearing your messages. To exit the system quickly, You can change your security code as enter Q three or more times. Or hang often as you like. up and the system will exit automati- cally after a few seconds. After you have set up your mailbox by phone, you can also begin using TeL- ANophy. Contact your system manager to get TeLANophy set up on your desk- top. iv s CORAL MESSAGE CENTER FOR WINDOWS USER GUIDE Checking and leaving messages Depending on your system, you can use a phone or computer to: • Check new messages • Leave a message to one or more subscribers or guests • Leave a message to a group • Review messages • Redirect a message • Modify or cancel a message after leaving it • Archive a message s 1 Checking new messages Checking new messages To check new messages Optional playback features* by phone by phone The system manager can set up special New messages are messages that you 1 Access your mailbox (see inside front options for your mailbox to: have not yet heard. The system notifies cover). • Play your new messages automati- you when you have new messages. 2 Enter 4 to check new messages. Fol- cally each time you call the system. The system plays all urgent messages low the system instructions. Enter 1 • Provide additional security by always first, then all regular messages. It also for Yes, 2 for No. requiring both a personal ID and a sorts your messages by sender. If the sys- security code to play messages. tem does not know who left a message, it says that the message is “from your mes- • Identify you automatically when you sage box.” are using your assigned extension. After you listen to the messages from a • Tell you how long it will take to play subscriber, you can reply immediately; your messages. you don’t have to dial the subscriber’s extension. SEE ALSO Modifying a message ...............................14 Canceling a message................................16 Shortcuts...................................................49 * One or more of these features may not be available at your site. 2 s CORAL MESSAGE CENTER FOR WINDOWS USER GUIDE Checking new messages by computer If your system uses ViewMail or View- Mail for Microsoft Messaging, you can check messages visually from your com- Urgent voice message puter. Information about each message is pro- vided on the screen. When available, names, phone numbers, and a subject are included with messages. ViewMail also provides the length of the message and the time it was sent. You can listen to messages either with a computer sound device or a phone. To check new messages from your computer 1 Double-click the message to open it. 2 Use the VCR-style buttons to play and respond to the message. Voice message VCR-style buttons CHECKING AND LEAVING MESSAGES s 3 Leaving a message by phone The system lets you leave voice mes- Directory assistance Special delivery options sages for subscribers, groups,
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