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Pdf , Abgerufen Am 15 ePubWU Institutional Repository Madleen Mencler Entwicklung von Speditionen und KEP-Dienstleistern in Österreich Paper Original Citation: Mencler, Madleen (2006) Entwicklung von Speditionen und KEP-Dienstleistern in Österreich. Schriftenreihe des Instituts für Transportwirtschaft und Logistik - Logistik, 03/2006. Institut für Transportwirtschaft und Logistik, WU Vienna University of Economics and Business, Vienna. This version is available at: https://epub.wu.ac.at/700/ Available in ePubWU: June 2010 ePubWU, the institutional repository of the WU Vienna University of Economics and Business, is provided by the University Library and the IT-Services. The aim is to enable open access to the scholarly output of the WU. http://epub.wu.ac.at/ Institut für Transportwirtschaft und Logistik Institute of Transport Economics and Logistics Vienna University of Economics and Business Administr ation Schriftenreihe des Instituts für Transportwirtschaft und Logistik Nr. 3 (2006) Mencler, Madleen Entwicklung von Speditionen und KEP-Dienstleistern in Österreich Herausgeber: die Professoren des Instituts für Transportwirtschaft und Logistik Wirtschaftsuniversität Wien Diplomarbeit „Entwicklung von Speditionen und KEP – Dienstleistern in Österreich“ Wien, März 2006 Madleen Mencler Erlachgasse 101/ 12 1100 Wien [email protected] 0650/68 38 204 Vorwort Ich möchte mich an dieser Stelle bei all jenen bedanken, die mich während meines Studiums und im besonderen während des letzten Jahres unterstützt und motiviert haben, um diese Diplomarbeit zu ermöglichen. Ich danke Herrn Univ. – Prof. Dr. Sebastian Kummer und Frau Mag. Irene Sudy für die Betreuung und Begutachtung der Arbeit. Der erfolgreiche Abschluss wurde erleichtert durch die zahlreiche Unterstützung aus der Wirtschaft. Bedanken möchte ich mich ins besondere bei jenen Unternehmensinhabern und Führungspersönlichkeiten aus dem KEP – und Stückgutmarkt, die für das Gelingen meiner Diplomarbeit einen wesentlichen Teil beigetragen haben. Ich möchte mich hiermit bei folgenden Persönlichkeiten bedanken: Herrn Dallinger (Schier, Otten & Co), Herrn Mag. Demmer (Zentralverband Spedition & Logistik), Frau Dobesberger (UPS), Herrn Eberl (DPD Austria), Herrn Fuchs (Rail Cargo Austria), Herrn Fuss (Schenker), Herrn Harold (Federal Express), Herrn Haselberger (Österreichische Post), Herrn Hrazdira (Quehenberger Logistik), Herrn Klimitsch (Dachser Austria), Herrn Kurzreiter (Lagermax), Herrn KR Mayer Wildenhofer & Mag. Mayer Wildenhofer (Wildenhofer), Herrn Müller (DPD Austria), Herrn Neuwirth (TNT Express Austria), Frau Schwarzbach – Ronner (DHL Express Austria), Herrn KR Schneckenreither (Schneckenreither), Frau Mag. Schrems – Topf (Schachinger Logistik), Frau Senger – Weiss (Gebrüder Weiss), Herrn Steiner (TNT Express Austria), Herrn Teufl (Lagermax AED), Herrn Voglgruber (Kühne + Nagel) und Herrn Dkfm. Wiesinger (G. Englmayer). Einen großen Dank möchte ich meinen Eltern und meinem Freund Christian aussprechen ohne deren Unterstützung diese Arbeit nicht möglich gewesen ist. Ihre Hilfe und Motivation ist mit keinem Geld der Welt aufzuwiegen. Madleen Mencler INHALTSVERZEICHNIS 1. EINLEITUNG ........................................................................................................ 1 1.1. AUSGANGSSITUATION UND PROBLEMSTELLUNG ................................................ 1 1.2. ZIELSETZUNG UND AUFBAU DER ARBEIT ........................................................... 2 2. GRUNDLAGEN..................................................................................................... 4 2.1. DEFINITION UND ABGRENZUNG DES KEP - UND STÜCKGUTMARKTES .................. 4 2.2. GESETZE , HANDELSUSANCEN UND INTERESSENVERTRETUNGEN ..................... 11 2.2.1. Gesetze und Handelusancen .................................................................. 11 2.2.2. Gesetzliche Interessensvertretungen....................................................... 14 3. DARSTELLUNG DER UNTERNEHMENSPROFILE DER KEP – DIENSTLEISTER UND STÜCKGUT – SPEDITIONEN IM ÖSTERREICHISCHEN MARKT.................... 15 3.1. ALLGEMEINER ÜBERBLICK ............................................................................. 15 3.2. KEP – DIENSTLEISTER .................................................................................. 15 3.2.1. Österreichische Post AG ......................................................................... 16 3.2.2. DPD – Direct Parcel Distribution Austria GmbH....................................... 21 3.2.3. Primtime HVS – Hausversandservice GmbH........................................... 26 3.2.4. GLS – General Logistics Systems Austria GmbH .................................... 28 3.2.5. UPS – United Parcel Service Speditionsgesellschaft mbH ...................... 32 3.2.6. TNT Express Austria GmbH .................................................................... 36 3.2.7. DHL Express Austria GmbH .................................................................... 40 3.2.8. Federal Express GmbH – Austria ............................................................ 46 3.3. STÜCKGUT - SPEDITIONEN ............................................................................. 49 3.3.1. Rail Cargo Austria AG ............................................................................. 49 3.3.2. Gebrüder Weiss Holding AG ................................................................... 55 3.3.3. Lagermax Internationale Spedition GmbH ............................................... 59 3.3.4. Lagermax AED GmbH & Co KG.............................................................. 62 3.3.5. G. Englmayer Speditions GmbH.............................................................. 65 3.3.6. Schachinger Logistik Holding GmbH & Co KG ........................................ 68 3.3.7. Schier, Otten & Co GmbH ....................................................................... 72 3.3.8. Internationale Spedition Schneckenreither GmbH ................................... 75 3.3.9. Wildenhofer Spedition und Transport GmbH ........................................... 78 3.3.10. Schenker & Co AG .............................................................................. 82 3.3.11. Quehenberger Logistik AG & Co KG ................................................... 86 3.3.12. Kühne & Nagel GmbH ......................................................................... 91 3.3.13. Dachser Austria GmbH........................................................................ 95 4. ANALYSE DER RAHMENBEDINGUNGEN UND ENTWICKLUNGSTRENDS DER KEP – UND STÜCKGUTANBIETER IM ZEITABLAUF ............................................... 99 4.1. ALLGEMEINE RAHMENBEDINGUNGEN .............................................................. 99 4.1.1. Politische und rechtliche Rahmenbedingungen ....................................... 99 4.1.1.1. EU Beitritte ...................................................................................... 99 4.1.1.2. Liberalisierung und Privatisierung des Postwesens ....................... 103 4.1.1.3. Österreichische LKW – Maut ......................................................... 107 4.1.2. Wirtschaftliche Rahmenbedingungen .................................................... 110 4.1.2.1. Globalisierung................................................................................ 110 4.1.2.2. Entwicklung des Warenaufkommens und –stroms......................... 112 4.1.2.3. Dieselpreis..................................................................................... 115 4.1.3. Technischer Fortschritt .......................................................................... 118 4.1.3.1. E – Commerce und dessen technologischen Grundlagen.............. 119 4.1.3.2. Barcode und RFID Technologie..................................................... 127 4.1.3.3. Tracking & Tracing......................................................................... 130 i 4.1.3.4. Lösungsansätze zur Minderung der „Last mile“ Problematik.......... 132 4.1.4. Qualitätsnormen und sonstige Normen.................................................. 134 4.1.4.1. Theoretische Grundlage zur ÖNORM EN ISO 9000:2000, ÖNORM EN ISO 9001:2000, ÖNORM ISO 14001:2000, TAPA und „Österreichisches Staatswappen“ .............................................................................................. 134 4.1.4.2. Ziele und Gründe für Qualitätszertifizierung................................... 138 4.1.4.3. Anwendung von Qualitätszertifizierungen innerhalb des österreichischen Stückgut- und KEP – Marktes............................................. 139 4.2. ENTWICKLUNGSTRENDS .............................................................................. 141 4.2.1. Veränderungen der Unternehmens- und Netzwerkstrukturen ................ 141 4.2.1.1. Kooperationen der KEP – Dienstleister und Stückgutspeditionen .. 142 4.2.1.2. Eigentumsverhältnisse der KEP – Dienstleister und Stückgutspeditionen...................................................................................... 151 4.2.1.3. Konzentrationsprozess .................................................................. 155 4.2.2. Entwicklungstrends der Produktgestaltung und des Corporate Design.. 160 4.2.2.1. Zielgruppen.................................................................................... 161 4.2.2.2. Laufzeiten und ihre Rolle bei der Produktgestaltung ...................... 163 4.2.2.3. Standardisierung vs. Individualisierung.......................................... 165 4.2.2.4. Zusatzleistungen...........................................................................
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