Singpass App How-To Guide (Ios Users)

Singpass app How-to guide (iOS users)

March 2021 3 Simple Steps to start using Singpass app!

All you need is a smartphone, an internet connection and a registered Singpass account.

STEP STEP STEP 01 02 03

Download Launch the app You’re all set! You can Singpass app from and complete a now access the App Store. one-time setup. government and private sector services using your fingerprint (for selected smartphones), face (for selected smartphones) or 6-digit passcode.

For more information, visit https://app.singpass.gov.sg.

2 Find step-by-step instructions on the following:

1 Download Singpass app

2 Set up Singpass app • If you have set up SMS 2FA • If you have not set up SMS 2FA

3 Singpass app login • I am logging in on mobile • I am logging in on desktop

3 Download Singpass app

1 Download Singpass app

Visit the App Store and download 2 Set up Singpass app 1 ‘Singpass’ app.

3 Singpass app login Check that the developer is ‘Government Technology Agency’ before downloading the app.

4 Setting up Singpass app. Choose your profile:

I have set up I have not set up SMS 2FA SMS 2FA

5 You have set up SMS 2FA and would like to set up Singpass app

Click to find out more!

6 Set up Singpass app (2FA users)

1 Download Singpass app Launch the app and read the 2 Set up Singpass app 2 Terms & Privacy statement.

3 Singpass app login Tap ‘Okay’ to proceed to set up your Singpass app.

7 Set up Singpass app (2FA users)

1 Download Singpass app Swipe left or tap ‘Next’ for a quick 2 Set up Singpass app 2 overview of Singpass app.

3 Singpass app login

8 Set up Singpass app (2FA users)

1 Download Singpass app Log in to your Singpass account 2 Set up Singpass app 2 with your Singpass ID and password. 3 Singpass app login

9 Set up Singpass app (2FA users)

1 Download Singpass app

Enter the One-Time Password 2 Set up Singpass app 2 (OTP) sent via SMS.

3 Singpass app login

10 Set up Singpass app (2FA users)

1 Download Singpass app

2 Set up Singpass app Alternatively, you may choose to 2 use Face Verification.

3 Singpass app login

11 Set up Singpass app (2FA users)

1 Download Singpass app Confirm your certificate details 2 Set up Singpass app 2 by selecting the checkboxes and tap on ‘Continue’ to proceed.

3 Singpass app login SIMON LIM

S9312345A

12 Set up Singpass app (2FA users)

1 Download Singpass app

Please wait while the app verifies 2 Set up Singpass app 2 your identity.

3 Singpass app login

13 Set up Singpass app (2FA users)

1 Download Singpass app

Once your identity has been 2 Set up Singpass app 2 confirmed, select ‘Continue’.

3 Singpass app login

14 Set up Singpass app (2FA users)

1 Download Singpass app Set a 6-digit passcode for you to 2 Set up Singpass app verify your identity when using 2 Singpass app.

3 Singpass app login

When using Singpass app, you can choose to log in using your fingerprint (for selected smartphones), face (for selected smartphones) or this 6-digit passcode. Do remember it!

15 Set up Singpass app (2FA users)

1 Download Singpass app

Re-enter your passcode to 2 Set up Singpass app 2 confirm.

3 Singpass app login

16 Set up Singpass app (2FA users)

1 Download Singpass app

Depending on the available 2 Set up Singpass app 2 authentication function on your smartphone, you may choose to 3 Singpass app login enable Biometric Authentication to log in using your fingerprint.

17 Set up Singpass app (2FA users)

1 Download Singpass app

Or you may enable Face ID to 2 Set up Singpass app 2 log in.

3 Singpass app login

18 Set up Singpass app (2FA users)

1 Download Singpass app

Please wait while your app is 2 Set up Singpass app 2 being activated.

3 Singpass app login

This may take a while. Do not close the app until activation is complete.

19 Set up Singpass app (2FA users)

1 Download Singpass app

Congratulations! Your Singpass app 2 Set up Singpass app 2 is now ready for use!

3 Singpass app login

20 You have not set up SMS 2FA and would like to set up Singpass app

Click to find out more!

21 Set up Singpass app (Non-2FA users)

1 Download Singpass app Launch the app and read the 2 Set up Singpass app 2 Terms & Privacy statement.

3 Singpass app login Tap ‘Okay’ to proceed to set up your Singpass app.

22 Set up Singpass app (Non-2FA users)

1 Download Singpass app Swipe left or tap ‘Next’ for a quick 2 Set up Singpass app 2 overview of Singpass app.

3 Singpass app login

23 Set up Singpass app (Non-2FA users)

1 Download Singpass app Log in to your Singpass account 2 Set up Singpass app with your Singpass ID and 2 password.

3 Singpass app login

24 Set up Singpass app (Non-2FA users)

1 Download Singpass app To proceed, choose your 2 Set up Singpass app preferred method: Face 2 Verification or PIN mailer

3 Singpass app login

25 Set up Singpass app (Non-2FA users)

1 Download Singpass app If Face Verification is selected, 2 Set up Singpass app tap on ‘Continue’ and follow the 2 instructions to verify your identity.

3 Singpass app login

26 Set up Singpass app (Non-2FA users)

1 Download Singpass app If PIN mailer option is selected, 2 Set up Singpass app 2 verify your residential address before tapping on ‘Yes, mail the 3 Singpass app login PIN to this address’.

A PIN mailer will be sent to this address to activate your app.

You will only see a postal code for Singapore addresses.

27 Set up Singpass app (Non-2FA users)

1 Download Singpass app Wait for the PIN mailer to reach 2 Set up Singpass app 2 you at your registered address. The PIN mailer may take up to 3 Singpass app login five working days to arrive.

International mail may take longer to arrive.

28 Set up Singpass app (Non-2FA users)

1 Download Singpass app When you have received your PIN 2 Set up Singpass app 2 mailer, launch the Singpass app and follow the instructions in the mailer. 3 Singpass app login Tap “Continue with PIN mailer”

Continue with PIN mailer

29 Set up Singpass app (Non-2FA users)

1 Download Singpass app

Enter the One-Time Password 2 Set up Singpass app 2 found within the PIN mailer.

3 Singpass app login

30 Set up Singpass app (Non-2FA users)

1 Download Singpass app

Confirm your certificate details 2 Set up Singpass app 2 by selecting the checkboxes and tap on ‘Continue’ to proceed.

3 Singpass app login SIMON LIM

S9312345A

31 Set up Singpass app (Non-2FA users)

1 Download Singpass app

Please wait while the app verifies 2 Set up Singpass app 2 your identity.

3 Singpass app login

32 Set up Singpass app (Non-2FA users)

1 Download Singpass app

Once your identity has been 2 Set up Singpass app 2 confirmed, select ‘Continue’.

3 Singpass app login

33 Set up Singpass app (Non-2FA users)

1 Download Singpass app Set a 6-digit passcode for you to 2 Set up Singpass app verify your identity when using 2 Singpass app.

3 Singpass app login

When using Singpass app, you can choose to log in using your fingerprint (for selected smartphones), face (for selected smartphones) or this 6-digit passcode. Do remember it!

34 Set up Singpass app (Non-2FA users)

1 Download Singpass app

Re-enter your passcode to 2 Set up Singpass app 2 confirm.

3 Singpass app login

35 Set up Singpass app (Non-2FA users)

1 Download Singpass app

Depending on the available 2 Set up Singpass app 2 authentication function on your smartphone, you may choose to 3 Singpass app login enable Biometric Authentication to log in using your fingerprint.

36 Set up Singpass app (Non-2FA users)

1 Download Singpass app

Or you may enable Face ID to 2 Set up Singpass app 2 log in.

3 Singpass app login

37 Set up Singpass app (Non-2FA users)

1 Download Singpass app

Please wait while your app is 2 Set up Singpass app 2 being activated.

3 Singpass app login

This may take a while. Do not close the app until activation is complete.

38 Set up Singpass app (Non-2FA users)

1 Download Singpass app

Congratulations! Your Singpass app 2 Set up Singpass app 2 is now ready for use!

3 Singpass app login

39 Now that you have successfully set up your Singpass app, learn how to log in to digital services using Singpass app QR Code:

I am logging in I am logging in on mobile on desktop

You do not need to enter your Singpass ID or password!

40 If you are logging in on a mobile device,

QR Login allows you to log in by tapping a Singpass QR code on the login page.

Click to find out more!

41 Singpass app login – On mobile

1 Download Singpass app

You will be redirected to Singpass 2 Set up Singpass app 3 login page whenever prompted to log in with Singpass when accessing a 3 Singpass app login digital service. a. Mobile b. Desktop Tap (touch and release) on the QR code to launch the Singpass app.

42 Singpass app login – On mobile

1 Download Singpass app

Confirm your login request on the 2 Set up Singpass app 3 Singpass app by tapping on the ‘Log in’ button. 3 Singpass app login a. Mobile b. Desktop You will be prompted to use either of the following to verify your identity: 1. Fingerprint (for selected smartphones) 2. Face (for selected smartphones) 3. 6-digit passcode

43 Singpass app login – On mobile

1 Download Singpass app

Please wait while the app verifies 2 Set up Singpass app 3 your identity.

3 Singpass app login a. Mobile b. Desktop

44 Singpass app login – On mobile

1 Download Singpass app

2 Set up Singpass app 3 Success! You are now logged in!

3 Singpass app login You will be automatically directed a. Mobile b. Desktop back to the digital service page which you were trying to access.

You have logged in Please switch back to your browser or mobile app

Back to dashboard

45 If you are logging in on a desktop browser,

QR Login allows you to log in by scanning a Singpass QR code on the login page.

Click to find out more!

46 Singpass app login – On desktop

1 Download Singpass app

You will be redirected 2 Set up Singpass app 3 to Singpass login page whenever 3 Singpass app login prompted to log in a. Mobile with Singpass when b. Desktop accessing a digital service.

47 Singpass app login – On desktop

1 Download Singpass app

Launch your Singpass app and 2 Set up Singpass app 3 tap the ‘Scan’ button.

3 Singpass app login a. Mobile b. Desktop

48 Singpass app login – On desktop

1 Download Singpass app

Use your phone to scan the QR code 2 Set up Singpass app 3 displayed on the Singpass login page.

3 Singpass app login a. Mobile b. Desktop

Scan the Singpass QR Code

49 Singpass app login – On desktop

1 Download Singpass app

50 Singpass app login – On desktop

1 Download Singpass app

Please wait while the app verifies 2 Set up Singpass app 3 your identity.

3 Singpass app login a. Mobile b. Desktop

51 Singpass app login – On desktop

1 Download Singpass app

2 Set up Singpass app 3 Success! You are now logged in!

3 Singpass app login You will be automatically directed a. Mobile b. Desktop back to the digital service page which you were trying to access.

You have logged in Please switch back to your browser or mobile app

Back to dashboard

52 Singpass app login – On desktop

1 Download Singpass app

The digital service 2 Set up Singpass app 3 page will load automatically on your 3 Singpass app login desktop. a. Mobile b. Desktop

53 Have more questions?

Check out the Singpass FAQs