Singpass app How-to guide (iOS users) March 2021 3 Simple Steps to start using Singpass app! All you need is a smartphone, an internet connection and a registered Singpass account. STEP STEP STEP 01 02 03 Download Launch the app You’re all set! You can Singpass app from and complete a now access the App Store. one-time setup. government and private sector services using your fingerprint (for selected smartphones), face (for selected smartphones) or 6-digit passcode. For more information, visit https://app.singpass.gov.sg. 2 Find step-by-step instructions on the following: 1 Download Singpass app 2 Set up Singpass app • If you have set up SMS 2FA • If you have not set up SMS 2FA 3 Singpass app login • I am logging in on mobile • I am logging in on desktop 3 Download Singpass app 1 Download Singpass app Visit the App Store and download 2 Set up Singpass app 1 ‘Singpass’ app. 3 Singpass app login Check that the developer is ‘Government Technology Agency’ before downloading the app. 4 Setting up Singpass app. Choose your profile: I have set up I have not set up SMS 2FA SMS 2FA 5 You have set up SMS 2FA and would like to set up Singpass app Click to find out more! 6 Set up Singpass app (2FA users) 1 Download Singpass app Launch the app and read the 2 Set up Singpass app 2 Terms & Privacy statement. 3 Singpass app login Tap ‘Okay’ to proceed to set up your Singpass app. 7 Set up Singpass app (2FA users) 1 Download Singpass app Swipe left or tap ‘Next’ for a quick 2 Set up Singpass app 2 overview of Singpass app. 3 Singpass app login 8 Set up Singpass app (2FA users) 1 Download Singpass app Log in to your Singpass account 2 Set up Singpass app 2 with your Singpass ID and password. 3 Singpass app login 9 Set up Singpass app (2FA users) 1 Download Singpass app Enter the One-Time Password 2 Set up Singpass app 2 (OTP) sent via SMS. 3 Singpass app login 10 Set up Singpass app (2FA users) 1 Download Singpass app 2 Set up Singpass app Alternatively, you may choose to 2 use Face Verification. 3 Singpass app login 11 Set up Singpass app (2FA users) 1 Download Singpass app Confirm your certificate details 2 Set up Singpass app 2 by selecting the checkboxes and tap on ‘Continue’ to proceed. 3 Singpass app login SIMON LIM S9312345A 12 Set up Singpass app (2FA users) 1 Download Singpass app Please wait while the app verifies 2 Set up Singpass app 2 your identity. 3 Singpass app login 13 Set up Singpass app (2FA users) 1 Download Singpass app Once your identity has been 2 Set up Singpass app 2 confirmed, select ‘Continue’. 3 Singpass app login 14 Set up Singpass app (2FA users) 1 Download Singpass app Set a 6-digit passcode for you to 2 Set up Singpass app verify your identity when using 2 Singpass app. 3 Singpass app login When using Singpass app, you can choose to log in using your fingerprint (for selected smartphones), face (for selected smartphones) or this 6-digit passcode. Do remember it! 15 Set up Singpass app (2FA users) 1 Download Singpass app Re-enter your passcode to 2 Set up Singpass app 2 confirm. 3 Singpass app login 16 Set up Singpass app (2FA users) 1 Download Singpass app Depending on the available 2 Set up Singpass app 2 authentication function on your smartphone, you may choose to 3 Singpass app login enable Biometric Authentication to log in using your fingerprint. 17 Set up Singpass app (2FA users) 1 Download Singpass app Or you may enable Face ID to 2 Set up Singpass app 2 log in. 3 Singpass app login 18 Set up Singpass app (2FA users) 1 Download Singpass app Please wait while your app is 2 Set up Singpass app 2 being activated. 3 Singpass app login This may take a while. Do not close the app until activation is complete. 19 Set up Singpass app (2FA users) 1 Download Singpass app Congratulations! Your Singpass app 2 Set up Singpass app 2 is now ready for use! 3 Singpass app login 20 You have not set up SMS 2FA and would like to set up Singpass app Click to find out more! 21 Set up Singpass app (Non-2FA users) 1 Download Singpass app Launch the app and read the 2 Set up Singpass app 2 Terms & Privacy statement. 3 Singpass app login Tap ‘Okay’ to proceed to set up your Singpass app. 22 Set up Singpass app (Non-2FA users) 1 Download Singpass app Swipe left or tap ‘Next’ for a quick 2 Set up Singpass app 2 overview of Singpass app. 3 Singpass app login 23 Set up Singpass app (Non-2FA users) 1 Download Singpass app Log in to your Singpass account 2 Set up Singpass app with your Singpass ID and 2 password. 3 Singpass app login 24 Set up Singpass app (Non-2FA users) 1 Download Singpass app To proceed, choose your 2 Set up Singpass app preferred method: Face 2 Verification or PIN mailer 3 Singpass app login 25 Set up Singpass app (Non-2FA users) 1 Download Singpass app If Face Verification is selected, 2 Set up Singpass app tap on ‘Continue’ and follow the 2 instructions to verify your identity. 3 Singpass app login 26 Set up Singpass app (Non-2FA users) 1 Download Singpass app If PIN mailer option is selected, 2 Set up Singpass app 2 verify your residential address before tapping on ‘Yes, mail the 3 Singpass app login PIN to this address’. A PIN mailer will be sent to this address to activate your app. You will only see a postal code for Singapore addresses. 27 Set up Singpass app (Non-2FA users) 1 Download Singpass app Wait for the PIN mailer to reach 2 Set up Singpass app 2 you at your registered address. The PIN mailer may take up to 3 Singpass app login five working days to arrive. International mail may take longer to arrive. 28 Set up Singpass app (Non-2FA users) 1 Download Singpass app When you have received your PIN 2 Set up Singpass app 2 mailer, launch the Singpass app and follow the instructions in the mailer. 3 Singpass app login Tap “Continue with PIN mailer” Continue with PIN mailer 29 Set up Singpass app (Non-2FA users) 1 Download Singpass app Enter the One-Time Password 2 Set up Singpass app 2 found within the PIN mailer. 3 Singpass app login 30 Set up Singpass app (Non-2FA users) 1 Download Singpass app Confirm your certificate details 2 Set up Singpass app 2 by selecting the checkboxes and tap on ‘Continue’ to proceed. 3 Singpass app login SIMON LIM S9312345A 31 Set up Singpass app (Non-2FA users) 1 Download Singpass app Please wait while the app verifies 2 Set up Singpass app 2 your identity. 3 Singpass app login 32 Set up Singpass app (Non-2FA users) 1 Download Singpass app Once your identity has been 2 Set up Singpass app 2 confirmed, select ‘Continue’. 3 Singpass app login 33 Set up Singpass app (Non-2FA users) 1 Download Singpass app Set a 6-digit passcode for you to 2 Set up Singpass app verify your identity when using 2 Singpass app. 3 Singpass app login When using Singpass app, you can choose to log in using your fingerprint (for selected smartphones), face (for selected smartphones) or this 6-digit passcode. Do remember it! 34 Set up Singpass app (Non-2FA users) 1 Download Singpass app Re-enter your passcode to 2 Set up Singpass app 2 confirm. 3 Singpass app login 35 Set up Singpass app (Non-2FA users) 1 Download Singpass app Depending on the available 2 Set up Singpass app 2 authentication function on your smartphone, you may choose to 3 Singpass app login enable Biometric Authentication to log in using your fingerprint. 36 Set up Singpass app (Non-2FA users) 1 Download Singpass app Or you may enable Face ID to 2 Set up Singpass app 2 log in. 3 Singpass app login 37 Set up Singpass app (Non-2FA users) 1 Download Singpass app Please wait while your app is 2 Set up Singpass app 2 being activated. 3 Singpass app login This may take a while. Do not close the app until activation is complete. 38 Set up Singpass app (Non-2FA users) 1 Download Singpass app Congratulations! Your Singpass app 2 Set up Singpass app 2 is now ready for use! 3 Singpass app login 39 Now that you have successfully set up your Singpass app, learn how to log in to digital services using Singpass app QR Code: I am logging in I am logging in on mobile on desktop You do not need to enter your Singpass ID or password! 40 If you are logging in on a mobile device, QR Login allows you to log in by tapping a Singpass QR code on the login page. Click to find out more! 41 Singpass app login – On mobile 1 Download Singpass app You will be redirected to Singpass 2 Set up Singpass app 3 login page whenever prompted to log in with Singpass when accessing a 3 Singpass app login digital service. a. Mobile b. Desktop Tap (touch and release) on the QR code to launch the Singpass app. 42 Singpass app login – On mobile 1 Download Singpass app Confirm your login request on the 2 Set up Singpass app 3 Singpass app by tapping on the ‘Log in’ button.