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Central West Hospital and Health Service Central West Hospital and Health Service YOUR DEPARTMENT – OUTSIDE FRONT COVER – COLOUR The Central West Hospital and Health Service was established as a statutory body on 1 July 2012 under the Hospital and Health Boards Act 2011 (Qld). The Central West Hospital and Health Service 2016 – 2017 Annual report has been prepared in accordance with the annual report guidelines for Queensland Government agencies and provides our communities, stakeholders and government with a report of financial and non-financial performance for the 12 month period to 30 June 2017. Public availability statement Printed copies of this annual report can be obtained from: Central West Health Hospital and Health Service Corporate Office 139 Eagle Street Longreach Q 4720 An electronic copy of this annual report is able to be viewed online at www.centralwest.health.qld. gov.au OR www.health.qld.gov.au/centralwest/default.asp Requests for copies to be posted can be made via: Mail – Central West Hospital and Health Service, P O Box 510 Longreach Q 4730 Email – [email protected] Phone - +61 746528000 ISSN 2202-7130 Interpreter service statement The Queensland Government is committed to providing accessible services to Queenslanders from all culturally and linguistically diverse backgrounds. If you have difficulty in understanding the annual report, you can contact us on telephone (07) 4652 8000 and we will arrange an interpreter to effectively communicate the report to you. Copyright You are free to copy, communicate band adapt this annual report provided you attribute the work to the State of Queensland Department of Health. Content from the report can be attributed as follows: The State of Queensland Department of Health annual report 2016 – 2017. To view a copy of the licence which confirms this copyright statement please visit http://creativecommons.org/licenses/by/4.0/ © Central West Hospital and Health Service 2017 Artworks attributed to Lionel Dempsey, Amy Blucher, Joyce Crombie, Jean Barr-Crombie, Jennifer Punch, Kiona Weldon, Madonna Dwyer, Pearl Eatts, Lyndal Monaghan and Zane Douglas We would like to pay our respect to the First Peoples, traditional custodians of the land and waterways and thank the custodians who act on behalf of their peoples for their continued hospitality across the expanse of the health service. We acknowledge and celebrate the continuation of a living culture that has a unique role in the Central West Hospital and Health Service area. We also acknowledge our elders past and present as well as our emerging leaders of tomorrow and thank them for their wisdom and guidance as we seek to improve healthcare outcomes for all our population. 8 per cent of the population of Central West identifies as Aboriginal or Torres Strait Islander and 5.08 per cent of our workforce. We aim to increase workforce representation to 8 per cent over the next three years. This page is left blank intentionally Contents LETTER OF COMPLIANCE 7 CHAIR’S INTRODUCTION 8 CHIEF EXECUTIVE’S REPORT 9 OUR PLACE 10 OUR HUBS 12 Central Hub 12 Eastern Hub 12 Southern Hub 13 Western Hub 13 VALUES, PRIORITIES, ACTIONS 15 OUR PERFORMANCE 20 OUR STORIES 22 HIGHLIGHTS 24 ACTIVITY 26 FINANCIAL SUMMARY 28 OUR PEOPLE 29 ETHICS 34 OUR BOARD 35 OUR CORPORATE GOVERNANCE 37 OUR EXECUTIVE LEADERSHIP 38 ORGANISATIONAL STRUCTURE 39 OUR FUTURE 40 RISK MANAGEMENT, INTERNAL AUDIT AND EXTERNAL SCRUTINY 41 PUBLIC INTEREST DISCLOSURE 41 INFORMATION SYSTEMS AND RECORD KEEPING 42 OPEN DATA 42 ABBREVIATIONS 43 GLOSSARY 44 ATTACHMENT A: COMPLIANCE CHECKLIST 45 FINANCIAL STATEMENTS FOR YEAR ENDED 30 JUNE 2017 46 Contents 5 This page is left blank intentionally 6 September 2017 The Honourable Cameron Dick MP Minister for Health and Minister for Ambulance Services GPO Box 48 BRISBANE QLD 4001 Dear Minister I am pleased to submit for presentation to the Parliament the Annual Report 2016 – 2017 and financial statements for Central West Hospital and Health Service. I certify that this Annual Report complies with: • the prescribed requirements of the Financial Accountability Act 2009 and the Financial and Performance Management Standard 2009, and • the detailed requirements set out in the Annual report requirements for Queensland Government agencies. A checklist outlining the annual reporting requirements can be found on page 46 of this Annual Report. Yours sincerely Jane Williams Board Chair Central West Hospital and Health Service Letter of compliance 7 Chair’s introduction Jane Williams A collaborative approach to the delivery We welcomed the Minister for Health of improved healthcare will continue to and Minister for Ambulance Services, the ensure the efficient and effective use of Honourable Cameron Dick MP to Alpha on resources to enhance the health of our 16 November 2016 to open the brand new communities. The drought continues Alpha Community Hospital. In 2017–2018 across the State and the resilience of our the new Aramac Primary Healthcare communities continues to be challenged. Centre will be commissioned, and the This in turn challenges our organisation to works underway to improve services work even harder to support their mental facilities at Longreach Hospital, including and physical health. As is the way in the installation of a CT Scanner, will mean bush, Central West Health is not meeting enhanced services closer to home for our this challenge alone. We appreciate residents. the ongoing productive partnerships Identification and management of In 2016–2017 we have continued to work provided by local community leaders, mental health conditions within rural with our communities to improve health local Council representatives, leaders and remote communities is a strategic infrastructure and health outcomes for the and staff of the Queensland Ambulance challenge for Central West Health Central West. The Board and Executive Service, Queensland Police Service, Royal to ensure that all members of the Leadership Team have fully committed Flying Doctor Service and the Western community can be heard, are engaged themselves with me on this journey and I Queensland Primary Healthcare Network. with their health needs and have the value their insight, expertise and passion Continued and new partnerships with opportunity to be productive. At a in working towards achieving our vision James Cook University, the Cunningham Regional Health Forum facilitated by the of delivering excellence in healthcare for Centre, RSL Care and the Department of University of Southern Queensland, I remote Queenslanders. Health Clinical Excellence Division provide spoke of the challenges faced by remote In August 2016, the Board welcomed educational opportunity and innovative health services to build a system of Health Service Chief Executive, Ms health service delivery improvements. care to promote positive mental health Jane Hancock. We acknowledge the These partnerships will provide long outcomes and resilience in rural settings. enthusiasm, experience and knowledge lasting benefits for our communities. There are so many stories within our that Ms Hancock has brought to the A fine example of these improvements is communities to draw from, and we are role and her leadership of the Executive the Central West Rehabilitation Service, taking steps to ensure that what we Team. The Board looks forward to operational since March 2017. This service do and advocate for today is carefully working with Jane to drive the strategic enables early rehabilitation and recovery planned to ensure that our children direction of the health service, which is from treatment undertaken in hospitals and our children’s children have access enabled and shaped by the infrastructure from outside the Central West. Now to healthcare and community services investment by the State of Queensland more of our residents can complete their which will enable vibrant and resilient and focussed on improving healthcare recovery within our community, bringing communities to flourish in the Central access and equity for our residents. them closer to their family and friends West. During the year we farewelled two sooner to improve the pace of recovery A society grows great when old people members of the Board, Dr Nikola and reduce the personal and financial plant trees whose shade they know they Stepanov and Mr Peter Skewes OAM cost of being away from home. shall never sit in. and I thank them both for their valued (Greek proverb) contribution to the delivery of improved health service delivery across the Central West. 8 Central West Hospital and Health Service Annual Report 2016–2017 Chief Executive’s report Jane Hancock direction for the Service to build on the Our people are our major asset and most work that has already been done and will valuable resource. The development assist it to extend the ways in which our and implementation of the Staff Reward communities are involved as partners in the and Recognition Program is therefore planning, design, delivery and improvement a significant milestone. The Program of services in this region. recognises staff for outstanding service and those who demonstrate, through their A $1.5 million Integrated Care Innovation service, the values of the organisation. Fund Project is an excellent example of These awards are a way of celebrating effective engagement and partnering specific contributions of individuals and between staff and consumers. Its focus is teams. An organisation that knows not on connecting care and improving health just what it does but why it does it and outcomes for the communities
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