Venues West (2019-20)

Table of Contents Overview ................................................................................................................................................... 1 Chair’s Overview ..................................................................................................................................................2 Chief Executive’s Report .......................................................................................................................................3 Our Venues ..........................................................................................................................................................5 Governance ............................................................................................................................................... 6 Organisational Structure ......................................................................................................................................6 Board ...................................................................................................................................................................6 Executive Team ....................................................................................................................................................8 Shared Responsibilities with Other Agencies .........................................................................................................9 Partnerships .........................................................................................................................................................9 Performance Management Framework ............................................................................................................... 10 Performance Report ................................................................................................................................. 11 Our Vision, Purpose and Strategic Objectives ...................................................................................................... 11 VenuesWest Way Values .................................................................................................................................... 11 How our Performance is Measured ..................................................................................................................... 11 Financial Performance ........................................................................................................................................ 11 Key Performance Indicators ................................................................................................................................ 12 Performance Scorecard ...................................................................................................................................... 13 Performance Against our Strategic Objectives ..................................................................................................... 14 Significant Impacts Affecting VenuesWest .......................................................................................................... 21 Financial and Key Performance Indicators ................................................................................................ 23 Key Performance Indicators ................................................................................................................................ 23 Independent Auditor’s Report ............................................................................................................................ 27 Financial Statements .......................................................................................................................................... 31 Disclosures and Compliance ..................................................................................................................... 73 Ministerial Directives ......................................................................................................................................... 73 Other Financial Disclosures ................................................................................................................................. 73 Governance Disclosures ..................................................................................................................................... 75 Other Legal Requirements .................................................................................................................................. 76 VenuesWest Annual Report 2019-20 i Table of Figures Figure 1 – VenuesWest Highlights 2019-20 ...................................................................................................................... 1 Figure 2 – Our Venues ........................................................................................................................................................ 5 Figure 3 – Organisational Structure .................................................................................................................................. 6 Figure 4 – OBM Framework ............................................................................................................................................. 10 Figure 5 – Financial Performance ................................................................................................................................... 12 Figure 6 – Key Performance Indicators .......................................................................................................................... 12 Figure 7 – Performance Scorecard ................................................................................................................................. 13 Figure 8 – Customer Satisfaction .................................................................................................................................... 14 Figure 9 – Competition Standards across Venues ........................................................................................................ 16 Figure 10 – Elite hours at our venues ............................................................................................................................. 18 Figure 11 – World class events ....................................................................................................................................... 20 Figure 12 – KPI 1 ............................................................................................................................................................... 24 Figure 13 – KPI 2 ............................................................................................................................................................... 24 Figure 14 – KPI 3 ............................................................................................................................................................... 25 Figure 15 – KPI 4 ............................................................................................................................................................... 25 Figure 16 – KPI 5 ............................................................................................................................................................... 26 Figure 17 – KPI 6 ............................................................................................................................................................... 26 Figure 18 – Unauthorised use of Credit Cards .............................................................................................................. 74 Figure 19 – Employment Profile ...................................................................................................................................... 74 Figure 20 – Board remuneration and meeting attendance ........................................................................................... 75 Figure 21 – Advertising Expenditure .............................................................................................................................. 76 Figure 22 – OSH Performance Measures ....................................................................................................................... 78 VenuesWest Annual Report 2019-20 ii Overview VenuesWest Highlights 2019-20 VenuesWest Annual Report 2019-20 1 1 Figure 1 – VenuesWest Highlights 2019-20 Chair’s Overview Our vision at VenuesWest is to deliver world class sport and entertainment experiences to the Western Australian community. We provide opportunities for individuals to participate in sports at a local level; we offer financial support, excellent facilities and coaching support to elite athletes, enabling them to live in their home state; and we provide the opportunity for Western Australians to attend sporting and entertainment events of a world class level. Every year brings its own challenges and opportunities. This year more than ever. I do not need to reiterate here the impact of the COVID-19 pandemic on all our lives, but what has been most impressive for the Board is VenuesWest’s response. In a rapidly changing environment, our Executive, Senior Management Team and staff adapted to new requirements. They used enforced downtime as an opportunity to complete building condition audits, expedite capital expenditure projects, remain actively engaged with patrons and stakeholders and prepare for re-opening in a changed environment. It was

Load more