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NHS 24 Equality Mainstreaming Report 2021

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NHS 24 Equality Mainstreaming Report 2021 Equality Mainstreaming Report Including Equality Outcomes (2021–2025) and Equal Pay Statement April 2021 1 If you would like us to consider producing this report in a different format please contact us with details of your request. You can phone us on 0800 22 44 88 or if you have a textphone dial 18001 0800 22 44 88. If you prefer, you can also email us your request at [email protected]. If you wish further information on the contents of this report, please email us using the email address above. 2 Contents Introduction ................................................................................................................. 7 The General Equality Duty .................................................................................................. 7 The specific duties in summary ........................................................................................... 7 The Fairer Scotland Duty .................................................................................................... 8 1. Mainstreaming equality ........................................................................................ 9 Clinical Governance Committee .......................................................................................... 9 The Executive Team ........................................................................................................... 9 Stakeholder Engagement and Insights ............................................................................... 9 Equality Impact Assessments ........................................................................................... 10 Staff Training ..................................................................................................................... 10 Public Protection ............................................................................................................... 11 Workforce equality monitoring ........................................................................................... 11 NHS 24 Procurement ........................................................................................................ 11 Sustainable Procurement .................................................................................................. 12 Employment Practices and Workforce Matters including Living Wage in Public Contracts 12 Supported Factories and Businesses ................................................................................ 13 Disability Confident ........................................................................................................... 13 NHSScotland Equality and Diversity Lead Network .......................................................... 14 Disabled Graduate Scheme .............................................................................................. 14 Fairer Scotland Duty ......................................................................................................... 14 Equality Outcomes ................................................................................................... 15 Equality outcomes 2017–2021- Final Progress Report ........................................................ 15 Increase the number of young people in the Public Partnership Forum ............................... 15 Improve access to the NHS 24 language translation function for people whose first or preferred language is not English ......................................................................................... 16 Improve older and disabled people's access to NHS 24's unscheduled care service. ......... 17 Increase the number of minority ethnic people employed within NHS 24 to better represent the diverse population of Scotland ....................................................................................... 18 NHS 24 is more responsive to the needs of lesbian, gay, bisexual and transgender staff ... 18 3 Equality Outcomes 2021 to 2025 ......................................................................................... 19 Equality Outcome One ...................................................................................................... 21 Equality Outcome Two ...................................................................................................... 24 Equality Outcome Three ................................................................................................... 27 2. Equality mainstreaming case studies ................................................................. 31 Discover Digital – Tackling digital exclusion ......................................................................... 31 ‘Art of the Possible’ event ..................................................................................................... 32 What happened on the day? ............................................................................................. 32 Next steps ......................................................................................................................... 32 The Gathering ...................................................................................................................... 33 NHS 24’s Public Partnership Forum (PPF) .......................................................................... 33 NHS 24 Youth Forum ........................................................................................................ 34 Engagement with the British Sign Language (BSL) community ........................................... 36 Improved access to BSL resources................................................................................... 37 COVID-19 information in BSL ........................................................................................... 37 contactSCOTLAND-BSL call stats: ................................................................................... 37 NHS inform stats ............................................................................................................... 37 A multi-agency response to the COVID-19 pandemic, to support the provision of accessible and translated public health information ............................................................................... 38 Collaboration ........................................................................................................................ 39 Breathing Space Service ...................................................................................................... 40 Young people .................................................................................................................... 41 Rural communities ............................................................................................................ 41 Learning disabilities ........................................................................................................... 41 Community bench project ................................................................................................. 41 Equality and Diversity Impact Assessment of Mental Health Hub Service Expansion ...... 42 Scotland's Service Directory (SSD) ...................................................................................... 43 3. NHS 24 Equal Pay Statement ............................................................................ 45 In line with the General Duty of the Equality Act 2010, our objectives are to: ...................... 46 We will: ................................................................................................................................. 46 How the NHS Agenda for Change pay banding works ......................................................... 47 4 Equal Pay Data .................................................................................................................... 47 Occupational segregation data ............................................................................................. 48 Pay Gap Data ....................................................................................................................... 53 Contact NHS 24 ........................................................................................................ 56 5 Foreword We are pleased to present our Equality Mainstreaming Report, which sets out how NHS 24 ensures equality is embedded into our work. This report also provides the information we are required to publish by the specific duties of the Equality Act 2010. NHS 24 is the national provider of digital and telephone based health and care services for Scotland. We provide people with access to information, care and advice, through multiple channels including telephone and online. We work in collaboration with partners, the public and our colleagues to co-design services using technology, and a digital first approach to sustainable service development and delivery. We are aware that inequalities continue to exist in Scotland. However, we are an organisation that fully embraces equality, values diversity and promotes human rights. When designing or delivering improvements to our services, we understand the importance of considering the different needs and experiences of people. We seek to ensure that groups of people who can often be underrepresented during community engagement activities are given fair opportunities to share their views with us. We are committed to tackling discrimination of any kind, and we take positive steps to try to improve the experiences of the people who are often more likely to encounter disadvantages.
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