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Raquel Benbunan R AQUE L B E N B UNAN - F I C H Professor of Information Systems, Zicklin School of Business Baruch College, City University of New York, NY, NY 10010 [email protected] http://faculty.baruch.cuny.edu/rbfich Google Scholar Link: http://scholar.google.com/citations?user=ZjMEEo0AAAAJ Education • Ph.D. in Management Information Systems (1997) Rutgers University Major: Management Information Systems; Minor: Organization Management. GPA: 4.0 out of 4.0 • MBA (1989) IESA (Institute of Higher Studies in Administration); Caracas, Venezuela. GPA: 4.76 out of 5.0. Ranked 2nd among 91 students. • Computer Engineering (1986) Cum Laude Universidad Simon Bolivar, Edo. Miranda, Venezuela. Major: Information Systems and Operations Research Courses Taught • Undergraduate Level: CIS3120: Programming for Analytics (using Python), CIS3770: Usability, Privacy and security, CIS3367: Spreadsheet Applications for Business, CIS220: Introduction to Information Systems and Technology. • Graduate Level (MBA, Executive MBA): CIS9000: Information Technology Strategy • Doctoral Level: Quantitative Research Methods; Special Topics: Virtual Teams and Online Communities, Information Systems Research; Systems Analysis, Design and Evaluation Research Interests • User behavior with Information Technology (multitasking, connectivity) • Virtual Teams, Virtual Collaboration and Virtual Learning Environments • Usability evaluation of web-based systems and e-commerce • Social Computing Applications (social bookmarking, collaborative tagging systems) Media Mentions Baruch College Press Release, “Zicklin Professors among top researchers in the world, says study.” Dec. 30, 2020. Interviewed by Aditi Shrikant for “Why Slack can actually make you less productive, and 3 things that might help.” Grow - Acorns + CNBC Blog. Jan. 13, 2021. Interviewed by Aditi Shrikant for "How to multitask so you can actually be more productive." Grow - Acorns + CNBC Blog. Aug. 7, 2020. Interviewed by Ema Betuel for "Distracted? This one time of day is when you're most likely to lose focus" Inverse Magazine. Oct. 27, 2019. Publications 1. Journal Articles (Refereed) Benbunan-Fich, R. Desouza, K. and Andersen, K. N. (2020) IT-enabled innovation in the public sector: introduction to the special issue. European Journal of Information Systems, 29 (4), 323- 328. Benbunan-Fich, R. (2020). User Satisfaction with Wearables. AIS Transactions on Human Computer Interaction, 12(1), 1-27. Raghupathi, V. and Benbunan-Fich, R. (2020) A social capital perspective on computer-mediated group communication and performance: An empirical study. Group Decision and Negotiation, 29, 747-801. Triantoro, T., Gopal, R., Benbunan-Fich, R., Lang, G. (2020). Personality and Games: Enhancing Online Surveys through Gamification. Information Technology and Management. 21, 69–178. Moussawi, S. and Benbunan-Fich, R. (in press). Investigating the Effect of Voice and Humor on 2/25/2021 1 Personal Intelligent Agent Users’ Trust. Behaviour & Information Technology. Forthcoming. Moussawi, S., Koufaris, M., Benbunan-Fich, R. (2020). How Perceptions of Intelligence and Anthropomorphism Affect Adoption of Personal Intelligent Agents. Electronic Markets. Mamonov, S. and Benbunan-Fich, R. (in press) Unlocking the Smart Home: Exploring Key Factors Affecting the Smart Lock Adoption Intention. Information Technology & People. Forthcoming. Benbunan-Fich, R. (2019). An Affordance Lens for Wearable Information Systems. European Journal of Information Systems, 28(3), 256-271. Triantoro, T., Gopal, R., Benbunan-Fich, R. and Lang, G. (2019) Would You Like to Play? A Comparison of a Gamified Survey with a Traditional Online Survey Method. International Journal of Information Management, 49, 242-252. Mamonov, S., and Benbunan-Fich, R. (2018). The impact of information security threat awareness on privacy-protective behaviors. Computers in Human Behavior, 83, 32-44. Mamonov, S., and Benbunan-Fich, R. (2017). Exploring factors affecting social e-commerce service adoption: The case of Facebook Gifts. International Journal of Information Management, 37, 6, 590-600. Benbunan-Fich, R. (2017). The Ethics on Online Experimentation with Unsuspecting Users: From A/B Testing to C/D Experimentation. Research Ethics, 13, 3-4. Mamonov, S.; Koufaris, M. and Benbunan-Fich, R. (2017) “The role of user psychological contracts in the sustainability of social network sites.” Communications of the AIS, 40, Article 10, 32 pgs. aisel.aisnet.org/cais/vol40/iss1/10. Altschuller, S. and Benbunan-Fich, R. (2017). “An Integrated perspective of Multi-tasking and Multiple Team Membership,” Communications of the IIMA, 15(1), Article #1. Mamonov, S. and Benbunan-Fich, R. (2017). “What can we learn from past mistakes? Lessons from Data Mining.” Journal of Real Estate Research, 39, 2, 235-262. Mavlanova, T.; Benbunan-Fich, R. and Lang, G. (2016) The role of external and internal signals in E- commerce,” Decision Support Systems, Vol. 87, July, 59-68. Mamonov, S.; Koufaris, M. and Benbunan-Fich, R. (2016) “The role of sense of community in the sustainability of social network sites.” International Journal of Electronic Commerce, 20, 4, Summer, 470-498. Mamonov, S. and Benbunan-Fich, R. (2015) “An empirical investigation of privacy breach perceptions among smartphone application users.” Computers in Human Behavior. 49, 427-436. Adler, R. and Benbunan-Fich, R. (2015) “The Effects of Task Difficulty and Multitasking on Performance,” Interacting with Computers, 27, 4, 430-439. Mavlanova, T.; Koufaris, M.; Benbunan-Fich, R. and Lang, G. (2015) “The Effect of Positive and Negative Signals on Perceived Deceptiveness of Websites in Online Markets,” Journal of Theoretical and Applied Electronic Commerce Research, 10, 1, 19-34. Altschuller, S. and Benbunan-Fich, R. (2013) “The Pursuit of Trust in Ad-hoc Virtual Teams: How much Electronic Portrayal is Too Much?” European Journal of Information Systems, 22, 3, 619-636. Adler, R. and Benbunan-Fich, R. (2013) “Self-Interruptions in Discretionary Multitasking,” Computers in Human Behavior, 29, 4, July, 1441-1449. Benbunan-Fich, R. and Koufaris, M. (2013) “Public Contributions to Private Collective Systems: The case of Social Bookmarking,” Internet Research, 23, 2, 183-203. Benbunan-Fich, R. (2012) “The Ethics and Etiquette of Multitasking in the workplace,” IEEE- Technology and Society, 31, 3, Fall, 15-19. Mavlanova, T.; Benbunan-Fich, R. And Koufaris, M. (2012) “Signaling Theory and Information Asymmetry in Online Commerce,” Information & Management, 49, 5, July, 240-247. Adler, R.F. and Benbunan-Fich, R. (2012) “Juggling on a high wire: Multitasking effects on performance,” International Journal of Human-Computer Studies, 70, 2, February, 156-168. Richardson, K. and Benbunan-Fich, R. (2011) “Examining the Antecedents of Work Connectivity Behavior during Non-Work Time,” Information and Organization, 21, 3, November, 142-160. Benbunan-Fich, R., Adler, R. and Mavlanova, T. (2011) “Measuring Multitasking Behavior with Activity-Based Metrics,” ACM Transactions on Computer-Human Interaction, 18, 2, June. Ocker, R., Huang, H., Benbunan-Fich, R. and Hiltz, S.R. (2011) “Leadership Dynamics in Partially Distributed Teams: an Exploratory Study of the Effects of Configuration and Distance,” Group Decision and Negotiation, 20, 3, May, 273-292. 2/25/2021 2 Jain, R., Benbunan-Fich, R. and Mohan, K. (2011) "Assessing Green IT Initiatives Using the Balanced Scorecard," IT Professional, 13, 1, January/February, 26-32. Mavlanova, T. and Benbunan-Fich, R. (2011) “Counterfeit Products on the Internet: The role of seller and product level information” International Journal of Electronic Commerce, 15, 2, Winter, 79-104. Altschuller, S. and Benbunan-Fich, R. (2010) “Voluntary and Involuntary Disclosures in Decision- Making Virtual Teams,” Communications of the IIMA, 10, 2, 15-28. Altschuller, S. and Benbunan-Fich, R. (2010) “Trust, Performance and the Communication Process in Ad-hoc Decision Making Virtual Teams,” Journal of Computer-Mediated Communication, 16, 1, October, 17-47. Benbunan-Fich, R. (2010) “Is Self-Reported-Learning a Proxy Metric for Learning? Perspectives from the Information Systems Literature,” Academy of Management Learning and Education, 9, 2, June, 321-328. Benbunan-Fich, R. and Koufaris, M. (2010) “An Empirical Examination of the Sustainability of Social Bookmarking Websites,” Information Systems and E-Business Management, 8, 2, March, 131-148. Lang, G. and Benbunan-Fich R. (2010) “The Use of Social Media in Disaster Situations: Framework and Cases,” International Journal of Information Systems for Crisis Response Management (IJISCRAM), 2, 1, 11-23. Arakji, R., Benbunan-Fich, R. and Koufaris, M. (2009) “Exploring contributions of public resources in social bookmarking systems,” Decision Support Systems, 47, 3, June, 245-253. Altschuller, S. and Benbunan-Fich, R. (2009) “Is music downloading the new prohibition? What students reveal through an ethical dilemma,” Ethics and Information Technology, 11, 1, March, 49-56. Mohan, K., Kumar, N. and Benbunan-Fich, R. (2009) “Examining Communication Media Selection and Information Processing in Software Development,” IEEE Transactions on Professional Communication, 52, 1, March, 17-39. Benbunan-Fich, R. and Truman, G. (2009) “Multitasking with Laptops during Meetings,” Communications of the ACM, 52, 2, February, 139-141. Altschuller, S. and Benbunan-Fich, R. (2008) “In search of trust for newly formed disaster recovery virtual teams.” International Journal of Technology, Policy and Management,
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