ICBC Group 2013 Csr Report.Pdf
Total Page:16
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Contents 02 /Statement of the 20/Supportng the Real Economy Charman 20/Supportng the Emergng Industres 04 /Statement of the 21/Promotng the Regonal Presdent Development 48/Protectng Customers’ Rghts and Interests 64/Innovatng Poverty Allevaton Modes 22/Supportng the Small and Medum 07 /2013 Hghlghts 38/Advocatng Green Fnance 50/Protectng Investors ’ Rghts and Interests 66/Spreadng the Power of Love Enterprses 08 /Key Performance 41/Promotng E-bankng 51/Protectng Intellectual Property Rghts 69/Supportng Culture, Educaton and Sports 23/Servng the Culture Industry Indcators 43/Advocatng Low-carbon 51/Advocatng Responsble Procurement 69/Promotng Volunteer Actvtes 24/Supportng the “Agrculture, Operaton 51/Preventng Fnancal Crme Countrysde and Farmers” 44/Boostng Envronmental Devotng to Publc Welfare Development Protecton Causes Adherng to Complant Operaton Gvng Back to Socety 25/Supportng the Low-Income Renforcng Integrty Buldng Housng Constructon Advocatng Ecologcal Cvlzaton Co-constructng A Beautful Chna 62 Servng the Real Economy 46 Promotng the Inclusve Fnancal System 36 18 10 Improvng Responsblty Management 26 Strengthenng Responsblty Focusng on Customer Experence Communcaton Buldng up Internatonal Brands 54 Carng about Employees’ Growth 12/Overvew of ICBC 28/Enhancng Customer Servce Buldng A Harmonous ICBC 13/Buldng A Responsblty Culture 32/Fulfllng Global Responsblty 14/Improvng Responsblty Management 35/Buldng up Frst-class Brands 56/Protectng Employees’ Rghts and 72/Outlook Interests 15/Strengthenng Responsblty Communcaton 73/Independent Lmted Assurance 58/Facltatng Career Development Report 59/Carng for Employees’ Health 74/GRI Index 61/Boostng Cultural Integraton 77/Table of Socal Responsblty Performance Contrast wth the Ten UNGC Prncples 78/Feedback Form Operating with utmost honesty and persistently pursuing perfection is and driven a full-process “green loan veto mechanism”. We have strictly the philosophy we have always followed. Since the establishment of controlled and steadily exited loans granted to industries of Statement of the Charman ICBC in 1984, faced with profound changes in economic situation and “energy-intensive industries, heavy-polluting industries and resource nancial landscape, we have been adhering to the principle of scientic industries”, sought solutions to the problem of over-capacity through development and moving in the fundamental direction of fullling social nancial leverage, and created a long-lasting environmental protection responsibilities by transforming the mode of development to attain the mechanism focusing on both the incentive and restriction measures. goal of coordination and integration among economic, environmental Besides, we have driven the process of building an informational bank and social benets. Starting from implementing the inclusive nancial through transformative development and environmental protection, as system, we have made the nancial service innovation as the a result, E-banking has accounted for 80% of the business, eectively Charman of the Board of Drectors Jang Janqng inexhaustible driving force for building a multi-facet, globalized and increasing the public awareness of supporting environmental protection informational modern service system. Making the harmonious win-win and developing the green economy. In addition, we have respected the solution as the core, we have endeavored to make building a corporate rule of natural ecological development, promoted the low-carbon, green citizen our internal demand by focusing on the national welfare and the and recyclable environmental knowledge, enhanced the employee’s people’s livelihood, and tried very hard to explore the way ensuring a sense of urgency, gradually fostering the way of production, life and sustainable development for both ICBC and all the stakeholders. consumption that is ecologically harmonious. Over the past thirty years, we have made it our responsibility to support Over the past thirty years, we have made it our responsibility to give back economic development. We have kept in mind the essential demand for to society. We have insisted on lighting up hopes by love, building the nance sector to serve the real economy, promoted the classrooms by action, and proactively building a public interest resources synchronization in the new industrialization, urbanization, agricultural platform in the areas of helping the poor in specic places, rescuing the modernization, informatization, and ecologicalization eorts, increased disaster-hit areas, helping the blind, providing support to education credit support to the strategic emerging industries, modern service through donation and ecological protection. We have extended from industry and other new consumption-boosting industries and areas devotion to public interest aairs to promotion of a coordinated related to the people’s livelihood, provided innovative support to small development in industry chains, and to a joint development of the entire and micro enterprises, modern agricultural industry and other society, spreading our help to the people in need. Additionally, we have economically disadvantaged areas, and have made the contribution to kept improving multi-layer employee training system by focusing on promote the continued and healthy economic development, enhance people and intensifying deep-level development in human resources quality, improve eciency and upgrade the economy; We have not only and scientic incentive, creating the channel for the continued solidied our market leadership in domestic market but also grown to be development and the platform for the performance of our employees so one of the global leading banks. We have been in a global leading that the values of the employees and the corporation may grow position in this industry in terms of deposit, loan, total assets, tire-one together. capital, operating income, prot, market capitalization, brand value and many other indicators, and has been selected for the rst time as one of We have experienced winds and rains through the journey in the past the global systematically important banks. thirty years. The corporate culture of “Integrity Leads to Prosperity” has inspired every employee at ICBC in the transformative development, to Over the past thirty years, we have endeavored to improve nancial focus on the will of the people, and to realize their values in the process services. We have proactively adapted to the diversication in social of contributing to the society. At the new starting line of ICBC’s thirty-year nancing structure and the development in multi-layer capital market anniversary, the grand blueprint of “promoting ecological civilization and system, made full use of asset management, investment banking and building a beautiful China” has been in place and the call for “building a other new nancial instruments, expedited the research and long-lasting company and creating a bank with the three most” has been development in the innovative products that meet the requirement in initiated, let us learn the wisdom and direction from the tradition to lead the age of the consumer nance and mobile internet, meeting the us to future development, absorb the pioneering spirit and strength of diversied nancial demand of the customers. We have made all our exploration and adventure regardless of the diculties by inheriting and eorts to enhance the level of internationalized development, closely developing from the tradition. We must build on what our forebears followed the footstep of the internationalization of Renminbi and the have left us, promote the “ve strategic deployments” of assets, debts, “Going Global” progress of enterprises, strengthened global service channels, international development and comprehensive operation, ability, expedited the building of the cross-border and cross-market prioritize on the “three big strategies” of big retailing, big asset service structure based on commercial banking. Besides, we have been management, and big data, continue writing the magnicent chapter in adhered to the principle of combining the inclusive nancial system with our journey of scientic development with greater condence and courage, dierentiated service, of integrating commercial principles with the and make greater achievement in and contribution to realizing the “Chinese fulllment of social responsibilities, improved the service and customer Dream” and the sustainable development in global economy and society! experience in every aspect, and enhanced the protection of consumer rights and interests for the purpose of building a bank satisfactory to them. Over the past thirty years, we have made it our responsibility to build an ecological civilization. We have intensied granting loans to the construction of ecological civilization such as energy saving and Chairman: Jiang Jianqing environmental protection, recyclable economy and pollution treatment March 27, 2014 02 Corporate Social Responsibility Report 2013 Industrial and Commercial Bank of China Limited 03 In 2013, the third plenary session of the 18th Party Congress Perform global responsibilities all over the Statement of the Presdent started a new round of reform and opening up to the outside world world. We have further enhanced our ability in sustainable development in serving the real economy, improving quality We have oered tremendous support to the Chinese enterprises and eciency by optimizing structure, promoting reform, that are engaged in the eorts to “Going Global”, promoted the controlling risk, strengthening