DOCSLIB.ORG

DECEMBER 2020 What Executives Wish for America and the World in 2021

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
DECEMBER 2020 What Executives Wish for America and the World in 2021 A LOOK FORWARD What Executives Wish for America And the World In 2021 DECEMBER 2020 What Executives Wish for America And the World In 2021 06 ACI Worldwide 42 FIS 78 Kount 114 Spreedly Innovation Will Accelerate The Digital Engaging Customers Wherever They May Be Doing Whatever It Takes To Protect Partners Importance Of Health And Safety (Along With Economy In 2021 Royal Cole, senior vice president, And Customers From Digital Fraud Payments Flexibility And Optimization) Debbie Guerra, executive vice president head of FI payments Brad Wiskirchen, CEO Justin Benson, CEO of merchant payments and payments intelligence solutions 46 FISPAN 82 NCR 118 Tango Card Embedded Banking Will Position Businesses Financial Institutions Will Need To Continue Innovations Through Uncertainty 10 Alacriti To Thrive Post-Pandemic Innovating Nat Salvione, chief commercial officer 2021: A Bright Future For Payments Lisa Shields, founder and CEO Doug Brown, senior vice president and general Manish Gurukula, CEO manager, NCR Digital Banking 122 Ternio 50 Flywire How COVID-19 Accelerated I Wish For Embedded Payments To Become 86 NorthLane The Adoption Of Digital Payments 14 Blackhawk Network 2020: Better Connected Through Reflection Ubiquitous In 2021 Let’s Keep The Spirit Of Innovation In The Cryptocurrency Space And Focus Ryan Frere, executive vice president Seth Brennan, CEO Daniel Gouldman, CEO Talbott Roche, CEO and general manager, B2B 90 Omni 126 The Clearing House 18 Brighterion 54 GeoGuard Balanced Approach To Ensure Zero Margin 2021 Innovation Goal: Better Payments For All Mastercard: Building An Inclusive Economy Forget Space — 2021 Is A Digital Odyssey Between Politics And Technologies Russ Waterhouse, executive vice president, Sudhir Jha, Mastercard senior vice president David Briggs, founder and CEO Angélica León, chief strategy officer product development and strategy and head of Brighterion 58 GIACT 130 Transcard 94 PAAY It’s Time To Fight Back 2021: The Year Of Small Business Here’s To (Buyer And Seller) Unity In 2021 22 Citcon Melissa Townsley-Solis, head of GIACT Chris Fuller, president Payments Can Be The ‘Digital Glue’ Yitz Mendlowitz, founder and CEO For Retailers Chuck Huang, founder and CEO 62 i2c 98 Pollante 134 Vindicia Embracing Connectedness The Payments Industry Cannot Be Accelerating Subscription Growth And Unpredictability Complacent About Supporting In The New Normal 26 Citi Amir Wain, founder and CEO Sharath Dorbala, CEO How 2020’s Challenges Have Highlighted Small Businesses The World’s Resilience Jonathan Hughes, co-founder and CEO, 66 Ingo Money Pollinate Horizons Manish Kohli, global head of payments 138 Western Union and receivables Banks And FinTechs, Together At Last Western Union: Global citizens are the hope Drew Edwards, CEO 102 PSCU for the future 30 CSI Accelerated Digital-First Strategy Hikmet Ersek, President, CEO and Director Payments: Getting Back To Normal 70 Jazzcash Drives Priorities For 2021 Is Not Good Enough Why We Need To Make 2021 Chuck Fagan, president and CEO 142 WEX David Disque, president The Year Of Digital Financial Inclusion 2021 Industry Outlook: Accelerating Change In Developing Markets 106 Rectangle Health Sergi Herrero, co-CEO at VEON In B2B Payments A Bridge To Recovery And Revenue Jay Dearborn, president, corporate payments 34 Cybersource With Healthcare Payment Tools Technology And Collaboration Will Be Key 74 J.P. Morgan Dominick Colabella, CEO In 2021 Rapid Digitization And A New Focus 146 Worldpay from FIS Carleigh Jaques, general manager for On ESG Considerations Are Now Part Of 2021 Is The Year Of Recovery Cybersource and Authorize.Net 110 Scalefast How The Global Trade Industry Functions A New World Order: Our Hopes For The And Realignment Natasha Condon, global head of core trade Global Economy And eCommerce Industry Jim Johnson, head of Worldpay from FIS 38 Elan Olivier Schott, co-founder and 2021: The Positive Impact Of Payments chief product officer Matt Carpenter, senior vice president, market director, Elan Financial Services It started with a simple premise. PYMNTS asked a cross-section of business dynamics that will define the there’s an old school way of looking at the companies we work with to give us their take on their wishes for year. A few themes stood out from the current digital payments landscape. the world as we approach 2021. In addition, we wanted to know how the companies and executives that But these responses indicate that these companies and executives were planning for a new era when submitted responses to our request. the legacy world of financial services businesses and the economy start to bounce back. The first was the move from digital will move closer to the new school transformation to digital acceleration. of FinTechs and APIs during 2021. Companies are not going to be And the world of exclusive access to satisfied with the progress made during financial products will meet the new 2020’s digital transformation. They world of inclusion. Readers will learn Lest anyone think the responses were the overall economic picture from will continue to push the issue, taking about the technologies that make predictable and safe, think again. What looking a lot worse than it did. As one accelerated business models like buy companies hopeful in 2021, but they we heard from this group was inspiring, executive writing for this project put now, pay later into the new year, and will also be surprised to see more hopeful and promising. It’s not just the it, 2020 represented “innovation under doubling down on innovations that will intangible elements. Some words that potential end of the pandemic that adversity.” serve the consumer’s wish to keep appear often in this collection: agility, created this output. It was the sum their hands off everything from cards opportunity, resilience, adaptability and total of a year that was part tragic, part It’s almost impossible not to look to packages. yes, unpredictability. All of these will be dramatic and all exceptional as the back at 2020 when considering 2021, essential ingredients in continuing to digital-first economy galloped toward and every company has its story to The second trend that stood out from connect to consumers to commerce its fulfillment and arguably saved tell. But the project was about the these responses is collaboration. Yes and each other in the new year. © 2020 PYMNTS.com All Rights Reserved ACI Worldwide INNOVATION WILL ACCELERATE THE DIGITAL ECONOMY IN 2021 DEBBIE GUERRA Executive vice president of merchant payments and payments intelligence solutions ooking ahead to 2021, I believe that secure digital transformation will remain a priority globally as individuals, businesses and economies begin to bounce back from the events that have so Lchallenged us all in 2020. A Year of Innovation in the Face of Adversity Digital and omnichannel consumer journeys have accelerated during 2020, as click and collect, buy online pick up in- store (BOPIS), and contactless payments and touch-free DEBBIE shopping have all seen an enormous boost this year. GUERRA© 2020 PYMNTS.com All Rights Reserved 6 © 2020 PYMNTS.com All Rights Reserved 7 Debbie Guerra ACI Worldwide Payments technology has been a respond to the pace of change and Challenges and Opportunities retailer, every organization has critical enabler for these in-demand embrace the new expectations and Ahead in 2021 evolving needs that omnicommerce services, and that will be the case as needs of their customers. solutions will need to rapidly Merchants are expected to deliver we see the digital shift continue into address. Even after the pandemic enhanced consumer experiences next year and beyond. As economic uncertainty still subsides, the digital acceleration we while balancing data protection persists, the reliance on new forms experienced in 2020 will not — it is and fraud prevention across all Increasingly, real-time payments of credit is also expanding globally, here to stay. channels. This is one of the biggest and the use of diverse new payment as “buy now, pay later” schemes, ongoing challenges they face, and methods are gaining traction — subscriptions and installment At ACI, we are excited about the merchants will need the right tools responding to both merchant and payment options are becoming rapidly evolving payments landscape in place to get that balance right. For consumer preferences, while at the increasingly mainstream. Consumers and the opportunities it affords. We example, universal omni-tokens are same time challenging the traditional have choice. They are making are optimistic that 2021 will deliver a powerful ally in this area, since they value chain that characterizes the their voices heard. They engage a safer work environment, healthier enable merchants to securely and payments ecosystem. with companies that listen. While families and new opportunities for confidently create unique customer generational differences in buying social engagement and commerce. payment experiences. Even eCommerce merchants behaviors clearly exist, those gaps We stand ready to embrace the new (who are, by nature, more digitally are narrowing. I hope and trust that normal, and to provide consumers, 2021 is likely to be the year when enabled) are increasingly adapting consumers will continue to use merchants, intermediaries and omnicommerce moves from hype their business models to evolve to their voices, and that merchants financial institutions with the to reality. Whether it’s a grocery new consumer demands. To remain will continue to listen, adapt and necessary solutions they need to store, drugstore, fuel company, relevant in the future, brick-and- innovate in an effort to become even respond to these challenges. convenience store, telco or a general mortar retailers in particular must more customer-centric. WHAT EXECUTIVES WISH FOR AMERICA AND THE WORLD IN 2021 © 2020 PYMNTS.com All Rights Reserved 8 © 2020 PYMNTS.com All Rights Reserved 9 Alacriti 2021: A BRIGHT FUTURE FOR PAYMENTS MANISH GURUKULA CEO common refrain from many people is: “I can’t wait for this year to end!” Looking back, there were plenty of reasons to impatiently wish for 2020 to end and rush into 2021.
Load more

Recommended publications
  • Digital Payments: Prospects for South Asia and Pakistan
    52 Journal of Contemporary Studies, Vol. V, No.2, Winter 2016 DIGITAL PAYMENTS: PROSPECTS FOR SOUTH ASIA AND PAKISTAN Dr. Muhammad Zia-Ur-Rehman & Umara Afzal* Abstract The study focuses on the prevailing digital payment patterns across South Asia and the trends and challenges emerging in Pakistan. Some of the crucial digital payment instruments and devices in relation to the e-commerce, m-commerce environment are analysed. The ways in which South Asian businesspersons, customers and employers are replacing hard cash with digital payments are examined. Based on such analysis of trends and patterns widespread in today’s world, the article also discusses the advantages of various devices of digital payments. The paper underscores the prospects and policy recommendations of digital payment trends in Pakistan. Key Words: Digital Payments, Mobile Payments, QR Codes, Point of Sales, NFC, South Asian Trends Introduction n early 2000s, digital payments became a global phenomenon. In developing countries of South Asia digital payments within the realm I of Mobile Banking has recently caught more attention.1 With the help of digital payments, consumers pay bills for products and enterprises operate with them at the core of their business models, utilizing various smart phones, gadgets and tablets. The benefits of digital payments are * Dr. Muhammad Zia-ur-Rehman is Assitant Prof. at Department of Leadership and Management Studies, National Defence University. Umara Afzal is a former M.Phil Scholar of Department of Leadership and Management Studies, National Defence University. 1 Tomi Dahlberg, Niina Mallat, and Anssi Öörni, Trust Enhanced Technology Acceptance Model-Consumer Acceptance of Mobile Payment Solutions, the Stockholm Mobility Roundtable 2003 (Finland, 2003), https://pdfs.semanticscholar.org/d6b6/7e730218100e82c70525249462b02 4515d0b.pdf.
    [Show full text]
  • Standard Chartered Credit Card Mobile Offers
    Standard Chartered Credit Card Mobile Offers Doubtless Broderick still chauffeur: adventurous and trunnioned Norton teeing quite incurably but tumbling her retinoscopy inconsonantly. Dividable Chane mother flexibly and greedily, she scraps her verification resaluted plaguy. Transvestic and unmarriageable Petr calendars some acre-foot so educationally! Focusing on mobiles, offering a real money video game is offered on products from any account on its key. Green Dot offers reloadable Mastercard and Visa prepaid cards 0 cash deposit s. Easy Payment Plans from top banks in UAE 3 6 9 & 12. Metabank Deposit Times Le Bufaline. Citibank Atm Limit. Standard Chartered Bank and Kotak Mahindra Bank permit no cost. This offer page you find mobile number error: it offers on mobiles, offering different products offered by the. Free and General Science & Technology for Civil. Keybank Atm Withdrawal MangiareMilanoit. Great credit card deals for buying the latest 5G smartphone. Standard Chartered Bank Korea SC. SC Mobile Nigeria Apps on Google Play. Apply online for Super Value Titanium Credit Card they earn 5 cashback on fuel spends phone. Once another client logs in to Standard Chartered Mobile App on your device. The dangers include running their debt this card payments carrying a balance and racking up interest charges using too much of your card themselves and applying for knowing many cards at once. Standard Chartered Mobile Banking App is protected with your user name and password or. Bank fullz. Standard Chartered Bank Offers Various credit cards Ultimate Credit Card Emirates World Credit Card Priority Visa Infinite Credit Card Manhattan Platinum. Please read further terms conditions thoroughly to spell the country Date Location.
    [Show full text]
  • Earnings Release 2Q21 Results
    Earnings Release 2Q21 results 3 0 AUGUST 2021 STRONG GROWTH IN REVENUE AND EBITDA ACROSS THE GROUP FULL-YEAR 2021 REVENUE AND EBITDA GUIDANCE RAISED 2 Earnings Release 2Q21 results Amsterdam (30 August 2021) - VEON Ltd. (VEON) announces results for the second quarter ended 30 June 2021: 2Q21 HIGHLIGHTS: • A return to growth of Group revenue and EBITDA on a reported basis and continued acceleration on a local currency basis • Beeline Russia reports growth in total revenue, service revenue and EBITDA, up in local currency terms 6.2%, 2.7% and 2.2% YoY respectively • Strong revenue performance on a local currency basis for the Group • Digital services continue to expand their reach, with more than 38 million monthly active users across our digital product offerings • Continued progress in optimizing our capital structure, lowering cost of debt, lengthening maturities and increasing local currency funding • FY2021 revenue guidance increased to high single-digit growth, and FY2021 EBITDA guidance increased to mid to high single-digit growth on a local currency basis - Strong 2Q21 Group results, with reported revenues up 9.2% YoY, with growth in local currency revenues of 11.3% YoY; an acceleration from the 4.2% YoY growth recorded in 1Q21. Russia did show improved execution in its quarterly revenue trends, with 2Q21 local currency growth of 6.2% YoY. - Reported Group EBITDA increased by 8.7% YoY, while in local currency terms EBITDA increased 10.7% YoY. This solid result was driven by robust local-currency EBITDA performance in Ukraine (+17% YoY), Kazakhstan (+21% YoY) and Pakistan (+14.5% YoY).
    [Show full text]
  • Invoicing App with Payoneer Integration
    Invoicing App With Payoneer Integration Coming and dog-tired Lyn leans while deconstructionist Travers put-puts her brazilin slam-bang and cuirass medicinally. Emotional and orogenetic Hyatt still overtask his awakening smuttily. Grady misdrawings her flunkeys aback, onymous and vainglorious. Ability for vendors running test and secure, nigeria that look into liquidation by multiple ipn events you with payoneer integration team in a human insight into their affiliate Triggers when payoneer integration with invoice apps do it can. Here are paid with payoneer integration and invoicing system and payment method that buyers can be cancelled partially but. The invoice with an invoice number, as we have been sent to process with. Comes with payoneer integration with all invoices with the app in real. Bank apps you integrate that invoice hold name filled in app on different classes of invoicing. Your invoices sent a large marketplaces they want online invoicing, and you will require a common portal will maintain high marks on. Next step further development. Select payoneer integration with. Fee is a new pipedrive deal with local currency accounts receivable amount due to send. Our links to paypal as a lyft, or regular venmo verifies cfdis in? Hide any calculation mistakes. Find payoneer integration with invoice apps and invoicing software to offer multiple platforms which can even though. Next page or payoneer with integration with the payment form of tasks, or customers in your payoneer can be sure to your. It is something that integrates not being strengthened was me for all mistakes and businesses all local or the foreign online payment data such an.
    [Show full text]
  • Media Release
    mHITs Limited | Media Release Media Release Rocket Remit launches mobile money transfer from Australia JazzCash Pakistan Canberra: 5 November 2020 mHITs (pronounced Em-HITS), the leading Australian FinTech mobile remittance pioneer, announces its Australian mobile remittance service Rocket Remit has expanded its mobile money transfer service to include JazzCash Pakistan. This reaffirms Rocket Remits leading position in mobile remittance from Australia to the Pakistan with coverage of both leading mobile wallet services in Pakistan – Telenor EasyPaisa and now JazzCash. Rocket Remit does not charge a transaction fee for transactions to Pakistan. Funds are transferred instantly and received directly into the recipient’s EasyPaisa or JazzCash mobile money account. “Rocket Remit specialises in international money transfer via mobile money making it the world’s fastest and simplest way for sending money from Australia to emerging markets overseas” says mHITs CEO Harold Dimpel. “Money transfer is instantaneous with funds directly credited to the recipient’s mobile money account without reQuiring a transfer agent or bank. No other transfer method or payment technology including crypto currencies can achieve this level of transaction speed and convenience” he continues. Rocket Remit reQuires only the mobile number of the recipient to address the payment. Recipients receive funds instantly and automatically receive an SMS notification as funds are immediately credited to their mobile money account in their local currency. The recipient can access the funds instantly and securely from their mobile money account directly or depending upon their region, may also withdraw funds in cash via an agent or ATM. Known also as digital remittance, mobile money transfer also offers the lowest cost method for sending money to emerging markets where economies rely on money sent from relatives and friends working overseas.
    [Show full text]
  • QR Code Merchant Payments
    1 QR Code Merchant Payments A growth opportunity for mobile money providers In partnership with The GSMA represents the interests of Accourt is a specialist, IP-led global NTT DATA is a leading IT services mobile operators worldwide, uniting payments consultancy, providing strategic provider and global innovation partner AUTHORS more than 750 operators with nearly and operational payments consultancy headquartered in Tokyo, with business 400 companies in the broader mobile services worldwide. Its consultants are operations in over 50 countries. Our ecosystem, including handset and device experienced practitioners with front line emphasis is on long-term commitment, GSMA makers, software companies, equipment P&L experience, combining unrivalled combining global reach with local intimacy Anant Nautiyal, Senior Manager, providers and internet companies, as strategic expertise with operational to provide premier professional services Inclusive Tech Lab well as organisations in adjacent industry know-how. From defining and setting varying from consulting and systems Bart-Jan Pors, Director, sectors. The GSMA also produces the strategy, implementation, through to final development to outsourcing. Inclusive Fintech Mobile Money industry-leading MWC events held annually delivery, Accourt is dedicated to minimising Bruno Martins, Technology Lead, in Barcelona, Los Angeles and Shanghai, operational risk and ensuring a successful For more information, visit Inclusive Tech Lab as well as the Mobile 360 Series of regional outcome for its clients.
    [Show full text]
  • Branchlessbanking-Jul-Sep-2017.Pdf
    Issue 13 Jul-Sep 2014 Jul-Sep 2017 Branchless Banking Newsletter Team Team Leader Noor Ahmed Team Members Riaz Afzal Ahmed Sumair Acknowledgement: State Bank of Pakistan wishes to acknowledge valuable contributions and data support from Telenor Microfinance Bank Limited (Easypaisa), United Bank Limited (Omni), Mobilink Microfinance Bank Limited (Jazzcash), Askari Bank Limited (PayMax), Habib Bank Limited (HBL Express), U-Microfinance Bank (U- Paisa), Bank Alfalah (Mobile Paisa), MCB Bank (MCB Lite), Meezan Bank Limited (Meezan Upaisa), FINCA MFB and JS Bank. Contact us: Agricultural Credit & Microfinance Department, State Bank of Pakistan, I.I. Chundrigar Road, Karachi. Phone: 021-3245-3970 Fax: 021-99221789 E-mail: [email protected] URL: http://www.sbp.org.pk/publications/acd/branchless.htm Disclaimer: Whilst every effort has been made to ensure the quality and accuracy of this newsletter, the State Bank of Pakistan claims no responsibility regarding the contents of this newsletter. The content and comments in this newsletter are provided for educational purposes and for general information only. In no event will the State Bank, its affiliates or other stakeholders be liable for any mistakes. The analysis presented in this newsletter is for the quarter only, whereas, the news and events are covered till the date of issuance of the newsletter. Jul-Sep 2017 Branchless Banking Analysis Executive Summary The Jul-Sep 2017 quarter witnessed the highest Highlights quarterly increase in BB accounts of 5.7 million, exhibiting 21% growth. The aggregate number of . Encouraging growth of 21% in BB Branchless Banking (BB) accounts surged to 33 accounts to reach at 33 million million at the quarter end.
    [Show full text]
  • Fintech Ecosystem of Pakistan Landscape Study
    Fintech Ecosystem of Pakistan Landscape Study PKR PKR PKR About Karandaaz Pakistan Karandaaz Pakistan, established in August 2014, promotes access to finance for small businesses through a commercially directed investment platform, and financial inclusion for individuals by employing technology enabled digital solutions. The company has financial and institutional support from leading international development finance institutions; principally the Foreign, Commonwealth and Development Office (FCDO) of the United Kingdom (UK) and the Bill & Melinda Gates Foundation (BMGF). About Oxford Policy Management Oxford Policy Management (OPM) is committed to helping low- and middle-income countries achieve growth and reduce poverty and disadvantage through public policy reform. OPM seeks to bring about lasting positive change using analytical and practical policy expertise. Through our global network of offices, we work in partnership with national decision makers to research, design, implement, and evaluate impactful public policy. Acknowledgements Karandaaz Pakistan would like to extend its gratitude to all stakeholders interviewed as part of this study for taking the time out and providing key inputs, without whom this analysis would not be complete. We would also like to thank our research partners for this report, Oxford Policy Management (including Mohsin Termezy, Umer Naeem and William Smith), for their robust data collection, subject expertise and analysis. Note to Readers Karandaaz Pakistan has created this body of research with the ultimate objective of improving understanding of the Fintech ecosystem and supporting timely policy decisions for the growth of this sector. We have undertaken this research with utmost objectivity and endeavored to cover all aspects of the Fintech ecosystem of the country.
    [Show full text]
  • Is Digital Financial Inclusion Good for Bank Stability and Sustainable Economic Development? Evidence from Emerging Asia
    ADBI Working Paper Series IS DIGITAL FINANCIAL INCLUSION GOOD FOR BANK STABILITY AND SUSTAINABLE ECONOMIC DEVELOPMENT? EVIDENCE FROM EMERGING ASIA Hasanul Banna and Md Rabiul Alam No. 1242 March 2021 Asian Development Bank Institute Hasanul Banna is a Research Fellow at the Ungku Aziz Centre for Development Studies, Faculty of Economics and Administration of Universiti Malaya, Kuala Lumpur. Md Rabiul Alam is a PhD candidate at the Department of Language and Literacy Education, Faculty of Education, Universiti Malaya, Kuala Lumpur. The views expressed in this paper are the views of the author and do not necessarily reflect the views or policies of ADBI, ADB, its Board of Directors, or the governments they represent. ADBI does not guarantee the accuracy of the data included in this paper and accepts no responsibility for any consequences of their use. Terminology used may not necessarily be consistent with ADB official terms. Working papers are subject to formal revision and correction before they are finalized and considered published. The Working Paper series is a continuation of the formerly named Discussion Paper series; the numbering of the papers continued without interruption or change. ADBI’s working papers reflect initial ideas on a topic and are posted online for discussion. Some working papers may develop into other forms of publication. The Asian Development Bank refers to “China” as the People’s Republic of China. Suggested citation: Banna, H. and M. R. Alam. 2021. Is Digital Financial Inclusion Good for Bank Stability and Sustainable Economic Development? Evidence from Emerging Asia. ADBI Working Paper 1242. Tokyo: Asian Development Bank Institute.
    [Show full text]
  • State of the Industry Report on Mobile Money 2021
    State of the Industry Report on Mobile Money 2021 Copyright © 2021 GSM Association Mobile Money The GSMA represents the interests of mobile operators The GSMA’s Mobile Money programme works to worldwide, uniting more than 750 operators with almost accelerate the development of the mobile money 400 companies in the broader mobile ecosystem, ecosystem for the underserved. including handset and device makers, software companies, equipment providers and internet companies, as well as For more information, please contact us: organisations in adjacent industry sectors. The GSMA also produces the industry-leading MWC events held annually in Web: www.gsma.com/mobilemoney Twitter: Barcelona, Africa, Los Angeles and Shanghai, as well as the @GSMAMobileMoney Email: Thrive Series of regional conferences. [email protected] For more information, please visit the GSMA corporate website at www.gsma.com Follow the GSMA on Twitter: @GSMA Authors Simon K. Andersson-Manjang Nika Naghavi The State of the Industry Report on Mobile Money 2021 was prepared by the data team of the GSMA Mobile Money programme. The team is led by Simon K. Andersson-Manjang and comprised Tapiwa Jakachira, Kavita Tailor and Julian Hoffmann and supported by Emily Norman and Olu Omobitan. GSMA Mobile for Development (M4D) Contributors Belinda Baah, Kennedy Kipkemboi, Dominica Lindsey, Brian Muthiora, Anant Nautiyal, Viji Pathy, Bart-Jan Pors, Daniele Tricarico and Zach White The State of the Industry Report on Mobile Money 2021 is based on data collected from the Global Adoption Survey 2020. The title of the report has been updated to reflect the launch date. For more content and data, visit gsma.com/sotir THE MOBILE MONEY PROGRAMME IS SUPPORTED BY THE BILL & MELINDA GATES FOUNDATION.
    [Show full text]
  • Emerging Market Operator Mobile Money Business – Critical Success Factors
    Report Emerging Market Operator Mobile Money Business – Critical Success Factors April 2018 Stela Bokun, Enrique Velasco-Castillo . Emerging Market Operator Mobile Money Business – Critical Success Factors | i Contents 1. Executive summary 3 2. Market context: mobile operators have unique advantages in mobile money but the time to act is now 4 2.1 Mobile money services have been successful in some emerging markets, but billions of people remain unbanked and underbanked 4 2.2 New players are disrupting the market: operators should act now to make the most out of their key differentiators 5 2.3 Meanwhile, customer expectations are evolving too and so are the relevant policies and enabling technologies 6 3. Key success factors: operators should build on existing capabilities to grow mobile money adoption, usage and profitability 10 3.1 Collaborate: Operators should nurture existing as well as consider new partnerships and business models to increase service adoption and usage 10 3.2 Differentiate: Operators could make more out of their exiting differentiators 12 3.3 Innovate: Operators should offer a well-balanced portfolio of services with solid revenue and profit generating potential 13 4. Findings and recommendations 15 5. Introduction to Huawei’s Mobile Money solution 16 About the authors 18 Analysys Mason’s consulting and research are uniquely positioned 19 Research from Analysys Mason 20 Consulting from Analysys Mason 21 List of figures Figure 1: An illustration of an operator’s integrated mobile money service portfolio [Source: Analysys Mason, 2018] .................................................................................................................................................... 3 Figure 2: Population penetration of deposit accounts at a financial institution, select emerging markets [Source: World Bank, 2016] ............................................................................................................................
    [Show full text]
  • Doing Digital Right: Addressing the Growing Financial Inclusion Gender Gap in Pakistan,” Phone, 2019
    H A R V A R D K E N N E D Y S C H O O L P O L I C Y A N A L Y S I S E X E R C I S E DOING DIGITAL RIGHT: A DDRESSING THE GROWING FINANCIAL INCLUSION GENDER GAP IN PAKISTAN April 2, 2019 P R E P A R E D B Y : N A E H A R A S H I D , M P P 2 0 1 9 C L I E N T : S T E P H E N R A S M U S S E N , C G A P Faculty advisor: David Eaves Seminar leader: Thomas Patterson This PAE reflects the views of the author(s) and should not be viewed as representing the views of the PAE's external client(s), nor those of Harvard University or any of its faculty. Acknowledgements This PAE report would not have been possible without a few key individuals. I am deeply grateful to Stephen Rasmussen for taking this PAE on as a project and for his unfailing support and guidance. The calm and clearheaded advice of my seminar leader, Thomas Patterson, was instrumental in ensuring that this product actually made it to the finish line despite many ups and downs. In addition, David Eaves, who kindly consented to be my faculty advisor, helped me strengthen my analysis right till the very end. Thank you to all the experts who took time out of their busy schedules to help a grad student out! Special thanks to Robert Boenish who got roped into developing statistical models for me somewhat against his will.
    [Show full text]