INTERNATIONAL STUDENT HANDBOOK 2019–20 Introduction Contents

We would like to take this opportunity to Before you leave home 2 welcome you to the University of Getting to Glasgow 4 and also to wish you a successful and On arrival 6 happy stay in the city. Immigration regulations 12 Medical services 17 This guide will help you through most of Welfare 18 the formalities and procedures both English language courses 20 before and after your arrival. You will find The University library 21 information ranging from the important Religion 22 immigration regulations to instructions on Transport and motoring 23 how to claim a VAT refund. Also included Sport and leisure 25 in this handbook are the contact details Shopping and services 26 of the many services which are available Useful information 27 to support you throughout your stay. Main campus map 28 Sources of information and advice 29 After reading this handbook, if you have any unanswered questions, please feel free to contact the International Student Advisers for further information; email: internationalstudentsupport@glasgow. ac.uk.

Note: The information contained in this book was correct at the time of going to print in May 2019. Before you leave home

• Proof that you have paid the Healthcare airports and Eurostar terminals. EGates use NB: Children can only accompany a You should therefore bring £250–£300 In the UK, 25% extra time in exams is the EU/ EEA/ Swiss Nationals Surcharge. For details see www.gov.uk/ facial recognition technology to check your student if both parents will be living in British currency, plus a credit card or standard amount of extra time. Students who Please check our webpages before healthcare-immigration-application. identity against the photo in your passport lawfully in the UK, except: sufficient travellers’ cheques to cover your feel they require more than 25% extra time travelling as there may be significant • You should check if you require an ATAS and therefore the arrival process should be • if the other parent is dead, or initial expenses, which may include a deposit will need to provide evidence of exceptionally changes when and if the UK leaves (Academic Technology Approval Scheme) much quicker. In addition to UK, EU and • if you have sole responsibility for the for accommodation, food and warm clothing. severe and complex need. the EU. Clearance Certificate – postgraduate EEA nationals who can already use eGates, child’s upbringing, or Travellers’ cheques can be cashed at students, and some undergraduates, from the launch date, nationals of Australia, • if there are other serious or compelling airports, railway stations, banks and bureaux Please email your disability evidence to studying or researching in certain fields Canada, Japan, New Zealand, Singapore, considerations that mean the child de change. Avoid carrying too much cash in [email protected] once you have If you are a non-EEA/Swiss national, please must obtain this certificate before applying South Korea and the United States of should be with you in the UK. You case it is lost or stolen. registered on your course. For GDPR make sure before leaving your home for a student visa. The scheme is designed America will also be able to use the eGates. will have to demonstrate that suitable reasons please do not email evidence before country that you have made the necessary to carry out security checks on those who Please however note the following important arrangements have been made for your It is a condition of acceptance that you you are registered. arrangements for your travel to the UK. will be researching/studying engineering, points: child’s care. should not commence study at the University • You must have a valid passport. science, mathematics, technology or • You cannot use eGates if you are coming of Glasgow unless you have adequate funds All evidence will be treated confidentially • Remember that entry clearance (a student biomedical subjects. Applications for an to the UK as a short-term student (coming If you have any questions about available to finance yourself to the end of and is not shared with academic staff or visa) is mandatory for all nationals who ATAS certificate are made online, free for up to six months) and you need a applying for your visa please contact the your course. In addition to tuition fees, you supervisors. intend to stay in the UK for longer than six of charge. For details see www.gov.uk/ stamp in your passport as you have not University’s International Student Advisers must also consider board and lodgings, months. You apply for this at your nearest guidance/academic-technology-approval- applied for entry clearance (a visa) before (see Welfare, page 18). The University of books, stationery and equipment, clothing, For more information about the Disability Visa Application Centre in your country of scheme. leaving your home country. Please make Glasgow is unable to represent individuals travel, holidays and entertainment – Service, please see Welfare on page 18. usual residence. For a full list see www. • You may also need a valid TB certificate sure you see an immigration officer to get who have been refused a visa. see page 27 for advice. gov.uk/find-a-visa-application-centre. (see page 17 for further information). the stamp in your passport. Bringing food, animals or plants Applications can be submitted online, Medical evidence of a disability, into the UK • You cannot use eGates if you are using a If you are an EEA national unless you are from North Korea in which specific learning difficulty or There are strict controls on bringing meat, Short-term study national ID card or passport which does (EU member states plus Iceland, case the application and guidance must chronic medical or mental health milk, fish, shellfish, plants and their products If you are a non-visa national and you are not have a biometric chip. Norway and Liechtenstein), or a be downloaded. condition into EU countries. If you are stopped by coming to study for less than six months you • You cannot use eGates if you are travelling Swiss national, currently you will be can apply on entry to the UK for a short-term with children under 12. If you require support from the Disability UK Customs and Port Health Officers, any To apply for your entry clearance you will admitted to the UK with a minimum study visa. However, this type of visa cannot Service for your disability, specific learning prohibited items will be seized and destroyed need: of formality. On arrival, you must be extended and you will not be allowed to For further information on the use of eGates difficulty or chronic medical or mental health and tough penalties can be imposed. • The Confirmation of Acceptance for produce a valid passport or national work. Please see information on eGates below. please see glasgow.ac.uk/international/ condition (eg extra time in exams), please For full information on what you can and Studies (CAS) which you have received identity card. Please check our support/before/studentvisa/#/short- ensure you have the appropriate medical cannot bring into the UK, see www.gov.uk/ from the . Please webpages before travelling as there If you are a visa national coming for less than termstudyvisa. evidence before you leave your home bringing-food-animals-plants-into-uk. The check the details in your CAS carefully. may be significant changes when six months you will have to apply for a short- country. same link will provide you with information on • Evidence of financial support: documents and if the UK leaves the EU. term study visa before you leave home. Dependant visas bringing a pet with you. to show that you have enough money Your spouse/partner and children can apply We need a letter from your doctor or to cover your first year’s tuition fees and Please check Appendix 2. Visa National List for entry clearance as your dependant: medical specialist confirming your condition/ Shipping your goods to the UK £9,135 (please check the Tier 4 guidance Money at www.gov.uk/guidance/immigration-rules/ • if you are going to be a postgraduate student diagnosis OR (for students with a specific To make sure you don’t pay too much tax in case this changes) for living expenses If you bring €10,000 or more in cash, or immigration-rules-appendix-v-visitor-rules to on a course of nine months or longer, or learning difficulty, eg dyslexia) a report from when shipping your goods to the UK, Her for a course lasting nine months or more. the equivalent in another currency, to the see if you are a visa national. • if you are a new government-sponsored an educational psychologist (EP). Majesty’s Revenue & Customs (HMRC) has You must show that you have held the UK from outside the European Union (EU) student on a course which is longer than six created a Customs Procedure Code which is required amount for a consecutive 28- you must declare it. If you are travelling On arrival at UK , remember to months. It is better if the EP assessment has been 4000C06. You should give this code to your day period (finishing on the date of the as a family you need to declare cash over have your CAS and decision letter or short- done in your own home country and in your courier who will attach it to a C88 form. This closing balance) ending no more than 31 €10,000. Cash includes notes and coins, term study letter and your proof of funding Each dependant should apply online at first language. If this is not possible, then the code covers the tax for clothes, books and days before your application and no later banker’s drafts and cheques of any kind with you in case you have to show them to www.gov.uk/apply-uk-visa unless they are cost of assessment in the UK is up to £450, any personal items you’ll need for your time than the date of the application. You will (including travellers’ cheques). For details the immigration officer (see page 12 for more from North Korea. Before completing the payable by you or your medical insurers. at University. If you use a postal service you have to show additional sums if you have see www.gov.uk/bringing-cash-into-uk. information on entering the UK on a student form, refer to the guidance at: www.gov. will need to pay and then reclaim import VAT. dependants. visa). uk/government/publications/guidance- Please note that a letter from your school For more information, please see • You will also have to show the originals or When you first arrive in the UK, you may for-dependants-of-uk-visa-applicants- or college confirming your agreed www.gov.uk/moving-to-uk or www.gov. copies of any documents named on the need money immediately for your train/ eGates tiers-1-2-4-5. Each dependant will have to “accommodations” in your home country is uk/government/publications/import-and- CAS as being used as evidence to obtain plane fare to Glasgow; possibly a hotel From summer 2019 more travellers will be able pay the Healthcare Surcharge. NOT sufficient evidence for our purposes. export-single-administrative-document-full- the offer. (£50 or more per night); and meals. to use eGates on arrival in the UK at 15 major 8-part-set-c88-1-8. 2 3 Getting to Glasgow

NB: If you can, avoid arriving in Glasgow By rail on a Saturday or Sunday as University offices Trains to Glasgow Central from London will be closed. If you do have problems on depart from Euston Station. arrival, go to the Main Gatehouse at the • The cost of a single off-peak ticket is University Avenue entrance to the University. £146 while a return ticket costs £147. The Gatehouse is open 24 hours a day. • Virgin Rail also has an Advanced Ticket which can cost much less, subject From 10–27 September the Welcome Desk to availability. You must book this well will be open 0800–1700, Monday to Friday, in advance of your travel date and no and staff will be able to help with initial changes can be made after purchasing enquiries and directions. The Welcome Desk the ticket. is situated on Level 1 of the Fraser Building. • Daytime trains have a journey time of between four and a half and five and a half Our Welcome Team will also be at Glasgow hours. It is possible to book a sleeping Airport from 10–15 September and, as part berth on overnight trains (ticket prices of the Welcome Programme, a free transport vary, see www.nationalrail.co.uk for full service from the airport to the campus will information). be provided from Wednesday 10 September to Sunday 15 September. For details and to By road register see glasgow.ac.uk/international/ The cheapest way to travel to Glasgow from support/orientationarrival. London is by coach, and coaches leave Victoria Coach Station morning and evening. Transport Journey time is approximately eight hours. A limited service is available from Heathrow By air Airport. Glasgow Airport is situated approximately ten miles west of the University. If you arrive at Heathrow Airport and want to • A taxi from the airport to a Hall of travel to Glasgow by bus from central Residence costs roughly £20–25. London (Victoria Coach Station) or by • An airport bus goes to Buchanan Bus rail from Euston Station, use the London Station in the city centre. transport journey planner at www.tfl.gov. • A taxi journey from the city centre to one uk/plan-a-journey. Taxis from the airport to of the Halls of Residence will cost roughly central London are very expensive. £10. Gatwick Airport is connected to Victoria British Airways fly from London Heathrow Railway Station by a fast train link which to Glasgow, and other companies such as departs every 15 minutes. Journey time is easyJet fly from airports around London. approximately 30 minutes. Please note that Ryanair flies into Prestwick as well as a small number of flights into Glasgow. Prestwick is about 45 minutes away by train; for Prestwick travel link information see www.glasgowprestwick.com.

4 5 On arrival

Welcome and reception Registration with the police Accommodation Private accommodation Accommodation scams Accommodation suitable for families/ arrangements One of the first formalities you may have to Great efforts are made to ensure that a place Private accommodation is very difficult to There has been concern in recent years about couples If you are arriving in Glasgow in September, deal with, within seven days of your arrival, is in University-owned, leased or nominated find near the University. Looking for private the increasing number of accommodation The average rent for a one-bedroom flat in please look out for members of the to register with the police. Certain foreign private provider accommodation is offered accommodation is difficult and time- scams targeting students looking to rent the private sector varies from £500 to £800 University of Glasgow Welcome Team. nationals who are over 16 years old and to all new international students (subject consuming. You should come to Glasgow in the private market. Before you start per month plus bills, a two-bedroom flat from • From 10–27 September 2019 they will be are admitted to the UK for longer than six to the accommodation admissions policy) well before the start of term if possible, and looking or take any decision, please see the £700 to £1,000 plus bills, depending on the based at the Welcome Desk on Level 1 of months must register at Glasgow Overseas who are studying for a full academic year, consult Accommodation Services’ Private Students’ Representative Council website for area (flats near the University are expensive). the Fraser Building from 0800 to 1700, Registration Office, 2 French Street, provided that you have firmly accepted Accommodation Database (PAD) at advice and information on flat hunting and Unless you have adequate funding, you may Monday to Friday. Dalmarnock, Glasgow G40 4EH (Dalmarnock an unconditional offer or have met the www.glasgowpad.org, as well as avoiding accommodation scams at www. have to consider leaving your family at home. • If you need any help – whether it be a train station is five minutes’ walk away). conditions of a conditional offer and you advertisements in The Herald and Evening glasgowstudent.net/advice/accommodation. If this is impossible, come alone initially, look simple question about directions or if apply by the deadline date of 22 August Times newspapers. for a suitable flat then, once you have found you are facing any difficulty – please Please check the stamp in your passport, preceding entry to the University. HMO Licence one, send for your family. make contact with the Welcome Team. biometric residence permit or visa decision For further information contact For a landlord to operate an HMO, the They will be able to guide you and, letter to see if you are required to register. You should apply online for accommodation Accommodation Services, property must be licensed with the local The University has a limited number of flats where necessary, can offer you support at glasgow.ac.uk/services/accommodation tel: +44 (0)141 330 4743, council. The licensing conditions are strict suitable for couples or families. The by contacting other services within the You should take with you: as soon as you have accepted either a email: [email protected]. and include, for example, the need to have requirement for family accommodation is that University. 1. Your passport conditional offer* or an unconditional offer to clear fire escape routes, safe gas and one occupant is a registered student – we 2. Biometric Residence Permit study at the University. House in multiple occupation electrical appliances and adequately sized don’t require both spouses to be registered From 10–15 September 2019, the 3. Two passport-sized photographs You may be living in what is called an HMO rooms. students. All applications for family flats will University’s Welcome Team will also be 4. £34 registration fee in cash *Please note that you will not be sent an offer – a house in multiple occupation. This is a be considered on the basis of the student’s present to help you when you arrive at 5. Evidence of your studies of accommodation until you have met the house or flat which is occupied by more than These regulations are in place to protect needs and priority, which will be assessed Glasgow Airport and to direct you to the 6. Proof of address – your accommodation conditions of your offer. two unrelated people, using shared facilities. tenants and ensure that the property is by Accommodation Services. For further transport service provided by the University. contract All HMOs have to be licensed with the local safe for habitation. The licence should be information, contact Accommodation For details of the times when our Welcome 7. Decision letter – issued when your visa Applicants who are unable to access the council (Glasgow City Council for properties displayed prominently in the property. If you Services, tel: +44 (0)141 330 4743, Team members are at the airport and when was granted online application form should contact in Glasgow). suspect a property is not registered (which is email: [email protected]. our bus service will be running, see glasgow. 8. Police Registration Form – glasgow.ac.uk/ Accommodation Services, University of a criminal offence on the part of the landlord) ac.uk/international/support. media/media_482961_en.doc. Glasgow, Glasgow G12 8QQ. Landlord Licence or a landlord has breached the terms of the tel: +44 (0)141 330 4743 All landlords letting properties in the private licence, you can get help from the Students’ International orientation Opening hours are: Monday–Thursday email: [email protected] sector must be registered with the local Representative Council’s Advice Centre programme 0900–1230 for appointments and 1330–1530 council. This is to ensure that all private (see page 19) or Glasgow City Council’s An international orientation programme is for updating certificates or general queries; Remember that when you are signing a lease landlords are ‘fit and proper’, disreputable HMO Unit, Environmental Protection held in September, just before the start of Closed on Fridays, weekends and major or contract for accommodation this is a landlords can be removed from the market, Services, 231 George Street, Glasgow G1 term, and all new international students, public holidays. To arrange an appointment, legally binding document and you will be and tenants and neighbours can be 1RX, tel: +44 (0)141 287 6531. undergraduate or postgraduate, are welcome call into the office, email scdovroglasgow@ bound by the conditions for the length of protected from the consequences of to attend. The programme provides information .pnn.police.uk or call +44 (0)1786 that contract, which include payment for antisocial behaviour and mismanaged Please remember that in signing a lease or on the University services available to you, 895560. You can also check the International residence fees from the ‘start date’ until the properties. You can check if your contract for accommodation you are signing as well as some sessions on life in Glasgow. Student Support web page for information ‘end date’. If you wish to move out of your landlord is registered at www. a legally binding document and will be You will be able to meet fellow students at about the availability of an on-campus residence you will continue to be liable for landlordregistrationscotland.gov.uk or bound by the conditions for the length of that social events and take part in a day tour. service in September. residence fees until you find a suitable contact Glasgow City Council Private contract. Details of the programme and registration replacement student to take your room. Landlord Registration Unit, Glasgow G2 4PF, information will be sent to you in due course. While you are in the UK, you must inform tel: +44 (0)800 027 0414. A shorter orientation also runs in January. the police within seven working days if you Pre-sessional students are welcome to apply For details see glasgow.ac.uk/international/ change your address, course, place of study, for University accommodation and will be support. marital status, or passport, or receive an offered spaces subject to availability. extension of ‘leave to remain’. Any enquiries about this programme should be directed to the University’s International Student Advisers (see page 18).

6 7 On arrival

Council Tax attended and the exact period of attendance Road safety • The Royal Bank of Scotland, 339 Byres One pound sterling (£1) is divided into one Bureaux de change in Glasgow Council Tax was introduced in Britain in 1993 at the University of Glasgow must be Please be careful when you are walking or Road, (tel: +44 (0)3457 242424), hundred pence (100p). Coins issued are 1p, • Barrhead Travel, 85 Oswald Street and is the means by which people pay for provided. cycling on or around campus. Depending on open Monday, Tuesday, Thursday and 2p, 5p, 10p, 20p, 50p, £1 and £2, and notes (tel: +44 (0)141 222 2223) local services and water. the season, you could be coming into class Friday 0915–1700, Wednesday 1000–1700 to the value of £5, £10, £20 and £50. Scottish Hours: Monday–Thursday 0830–2100; Pre-sessional students who study for less in the dark and going home in the dark and and Saturday 0900–1500. banks issue their own notes and these are Friday 0830–2000, Saturday 0900–1800 • Full-time students are generally exempt if than 24 weeks will need to pay Council Tax it is essential for your safety that you keep • The Clydesdale Bank, 326 Byres Road accepted as legal tender in Scotland as well and Sunday 1000–1800. they are living with other students. until their academic course begins. However, vigilant. (tel: +44 (0)800 345 7365), as English bank notes. Sometimes Scottish • Thomas Cook, 15–17 Gordon Street • Also, if you are living with your spouse who Pre-sessional students living in University of open Monday–Friday 0915–1630, notes are not acceptable outside Scotland, (tel: +44 (0)141 433 7835) is prevented by the terms of his/her leave Glasgow accommodation or other all-student If you are cycling ensure that you: Saturday 0915-1600. so if you are travelling, ask your bank for Hours: Monday–Saturday 0900–1730 and to enter or remain in the UK from taking accommodation will not be charged Council • Look and signal to show drivers what you • TSB Bank, 196 Byres Road Bank of England notes. Sunday 1100–1700. paid employment or from claiming Tax. plan to do. (tel: +44 (0)141 397 9997), benefits, then you will not be charged • Avoid riding up the inside of large vehicles open Monday–Friday 0900–1700 and Direct debits Bureaux de change are open outside Council Tax. Remember that the exemption only applies where you might not be seen. Saturday 0900–1300. The University will require you to set up direct normal banking hours and are useful should • If your spouse is a British or EEA national when you are registered as a student and will • Always use lights after dark or when • Santander, 271–273 Byres Road debits with your bank to pay for University you need to change money in a hurry at they will be liable to pay Council Tax. end when you complete your studies. You will visibility is poor. (tel: +44 (0)800 085 1633), accommodation and tuition fees, if paying weekends. • Students in the writing-up period of their therefore also not be covered by the • Wear light-coloured clothing during the day open Monday–Friday 1000–1700 by instalment. You are also likely to pay your programme will be exempt from paying exemption if you arrive early and take up and reflective clothing and/or accessories and Saturday 0900–1600. mobile phone contract, utility bills, Council Beware of scams Council Tax if they can provide evidence private accommodation. in the dark and a helmet. Tax bill and many other payments by direct We hope that your time in the UK is enjoyable from the University that they are studying • Follow the Highway Code. Don’t jump red To open an account, you will need your debit. A direct debit is an instruction from you and safe. Unfortunately, there have been for more than 21 hours per week and for a If you have any doubts about your eligibility lights and don’t cycle on the pavement passport or ID card and evidence of your to your bank or building society. It authorises some cases of international students period of more than 24 weeks. for exemption, please contact the University’s unless it’s a designated cycle path. current course of study and address. the organisation you want to pay to collect experiencing fraudulent schemes (scams), International Student Advisers (see page 18). Depending on the bank you choose, you varying amounts from your account – but by telephone or email, often with the purpose For Erasmus students who do not fulfil the When you are walking make sure you: may be asked for other documentation. only if you have been given advance notice of obtaining money or personal bank details full-time student criterion of 21 hours over 24 Schools • Pay full attention when you are crossing There are two main types of account – of the amounts and dates of collection. from them. Such contact can take the form weeks while they are in the UK, but will Free schooling is available for all children the road. It can take time to adjust if the current (cheque) account and deposit Once you have agreed those, the money is of the caller/email contact pretending to be a continue with their course of studies on return over five years and under 16 years of age. traffic is on the opposite side from what account. deducted automatically. If the organisation representative of an organisation such as the to their own university, it is our understanding Parents are legally obliged to enrol their you are used to. Look both ways before you are paying wants to change an amount student’s bank, embassy, the police or the that a letter from that institution will have school-age children full-time in school but you step off the pavement. Pre-sessional students will need to show two or date of collection, they have to tell you . to be provided, confirming that the course please note that schools are under no • Don’t use your mobile to talk, text or listen documents as evidence of study: about it first. undertaken is full-time, and including the obligation to enrol a child over the age of to music while you’re crossing as it can • a certificate of student status printed from You can help protect yourself and aid your number of hours attended per week and 16. For information about enrolling your stop you concentrating. MyCampus when you are fully registered, International banks recognition of a scam situation by reading the number of weeks, course qualification, children in a local school, contact the • Where possible use a pedestrian crossing, and Several international banks are represented the resources from the British Council course programme and duration of course. University’s International Student Advisers even if it means you have to walk a little • a letter from the English for Academic in Glasgow: and UKCISA which you can find on the Confirmation is also required that the (see page 18). Useful information can also further. If there is no crossing, go to a Study Unit confirming your dates of study • Allied Irish Bank, 227 West George Street International Student Support website, see: institution has permitted the student to be found at www.glasgow.gov.uk/index. point where you can clearly see in both (you will receive this during the first week (tel: +44 (0)141 226 4421) glasgow.ac.uk/international/support/ undertake a course of study as part of their aspx?articleid=15894. directions. of your course). • Bank of China, 450 Sauchiehall Street livinginuk/safety. course in the UK and provide the exact period (tel: +44 (0)141 332 3354) of attendance at the UK establishment. Pre-school childcare Banks and bureaux de change Please check with EAS as this procedure • United National Bank, 11 Gibson Street If you think you have experienced a scam, Places in playgroups and nursery schools may change in the near future. (tel: +44 (0)141 341 0555) please contact the University’s International For non-graduating students who are are severely limited and it may prove Banks • Habib Allied International Bank plc, Student Advisers. registered at the University of Glasgow and impossible to find room for your child in a The main Scottish banks are: the Bank of You can transfer money from home by giving 141 Norfolk Street meet the full-time student criterion of 21 local authority nursery school or in the Scotland, the Royal Bank of Scotland, the the name and address of your Scottish bank (tel: +44 (0)141 420 1319) hours over 24 weeks, a letter is required University’s nursery – glasgow.ac.uk/ Clydesdale Bank and TSB Bank. The nearest together with the account number and code. • HSBC, 2 Buchanan Street from this University to confirm the student is nursery. There are, however, privately run branches are: This is safer than having a draft sent to your (tel: +44 (0)3457 404404). attending a period of non-graduating study nursery schools and recognised • The Bank of Scotland, 174 Byres Road residence. If you intend to use a cash card which is linked or affiliated to their course childminders, but these tend to be expensive, (tel: +44 (0)141 531 0619), from your own country, please check with abroad. Details of course programme, at least £200 per week. Contact the open Monday, Tuesday, Thursday and your bank that it will be compatible with UK course qualification, hours and weeks University’s International Student Advisers Friday 0900–1700, Wednesday 0930–1700 machines. (see page 18) for advice. and Saturday 0900–1300. 8 9 On arrival

Telephones SIM only Useful free telephone services Computing and IT • Exchange Online – Email, calendar, people Electricity This type of contract offers a package of • Emergency Services 999 and tasks. Electrical current in the UK is 230 volts at 50 Mobile phones minutes, texts and data for a low monthly • Police (non-emergency) 101 Username and password • Skype for Business – instant message, cycles. If you come from a country operating Buying a mobile phone in the UK can be cost but with no handset. There is usually • Operator 100 Every student has a unique username known audio & video conference from your desk on a different voltage, you should ensure that confusing as there are many different types less commitment as contracts can be as little • NHS24 111 as your ‘GUID’. Along with your password, or mobile, integrated with your Outlook you are equipped with the appropriate of deal. Take time to look at what is available as one month. This option is cheaper than this allows access to most central IT services. calendar. transformer. Alternatively, there are many and try more than one retail outlet. The traditional contracts as you are not paying for Post Office For eduroam (Wi-Fi) and Office365, you • Yammer – social networking tool to create discount electrical stores and supermarkets same deal may be cheaper with another the phone and you may be able to reduce Normal hours of opening are Monday–Friday need to use your email address as your networks and communities with students where you can buy various items (hairdryer, store. Check online price comparison the costs further by bringing your phone from 0900–1730 and Saturday 0900–1230 but username, along with the GUID password. and staff. kettle etc) at reasonable prices. sites such as www.uswitch.com or www. your home country. If you choose to do this, there is variation, with some offices open all moneysupermarket.com for the best deals. you should check your phone is unlocked for day on Saturday and part of Sunday. There Email For all the latest information on these TV Licence Be wary of getting into a deal before you’ve use in the UK before you travel. is no postal delivery after 1300 on Saturday Your email address will be in the format: services and more, please see You can buy a licence online at considered all the pros and cons. There are until Monday morning. [email protected]. Your email gla.ac/studentsIT. www.tvlicensing.co.uk. You need to buy a TV three types of contract available: It is best to seek advice before making a account is one of the main official channels licence if you: decision if you are unsure about what you are Postage rates are calculated based on the University will use to communicate with Help and Support • buy your own TV for your room or flat and Pay As You Go signing. Once a contract has been signed it weight, size and the service required. With you. It is your responsibility to: For help or support, please use Helpdesk watch or record live TV programmes on This type of contract offers you the option is often difficult to cancel and you may end a first-class stamp, a letter to an address in • check your inbox regularly for any self service at glasgow.ac.uk/help, or visit any channel to be in control, as you only need to ‘top up’ up with a bill you cannot pay. the UK should arrive the next day; a letter important updates, eg exam results, library the Student IT Helpdesk on the fourth floor of • download or watch any BBC programmes when you can afford to. The initial cost can with a second-class stamp will take up to reminders the University library. on iPlayer – live, catch-up or on demand. be higher as you need to buy a handset but For all types of mobile phone options make three days. Mail within the University is by • use your student email for all email once you have the phone your costs may sure you check the rates for both UK calls the ‘internal mail system’ and costs nothing. correspondence with the University, Insurance Smoking be less. If you are on a tight budget, or your and international calls – some phones offer There is also a free daily delivery of mail teaching staff and services. If you have not already done so before Smoking is not allowed in any public building finances can be unpredictable, this can be good rates within the UK but high rates to the Dental School, Gartnavel General leaving your own country, you are strongly or vehicle in the UK, including all University the best option. internationally or vice versa. and Gartnavel Royal Hospitals, the Royal You can access your email via: gla.ac/ advised to take out some form of insurance buildings, student accommodation, pubs, Infirmary and the University of Strathclyde. office365 or on MyGlasgow. policy to cover the cost of your personal restaurants, shopping malls, buses, trains Pay Monthly To make an international call from the UK property should it be lost or stolen. Make the and taxis. It is also illegal to smoke in a car This type of contract can often offer a free To dial an international call from the UK, eg There is also a free delivery service to the Further information including set-up details effort to do this as soon as possible after with anyone aged under 18 years. If you handset as part of the package but there is Kuala Lumpur (Malaysia) 2536781: Queen Elizabeth University Hospital each and advice is available at gla.ac/ your arrival. Students living in University- wish to smoke you must do so outside. usually a minimum monthly payment, whether • First dial the international prefix 00 Monday, Wednesday and Friday. studentemail. owned property are covered at a basic level Smoking in any public enclosed space is a or not you can afford it, and a minimum term • Next the country code 60 by a block insurance policy. You should criminal offence and you could be fined £50 over which you must keep the contract • Then the area code 3 Telegrams Wi-Fi check that this will provide adequate cover in Scotland. (generally 12 months although it can be • And finally the number 2536781. It is no longer possible to send a telegram To access the University’s Wi-Fi (eduroam) for your personal belongings. longer). This is a less flexible option than Pay from the Post Office. Instead, telegrams can we recommend you use the auto set-up Register to vote As You Go as it is not possible to avoid the To make a call to Glasgow from outside be sent online from www.telegramsonline. tool available at: gla.ac/wifi. Photographs If you are a European Union citizen or a monthly contract payment, even if you do not the UK co.uk. Within the UK, telegrams ordered In the first month or so, you will need quite citizen of the Commonwealth you can make any calls. • Dial the international code (each country before 1400 are guaranteed to arrive by first Office 365 a lot of passport-style photographs. There register to vote in the UK. Register online at has its own) post the next working day. Use your student email address and GUID are automatic photo machines at mainline www.gov.uk/register-to-vote. Registering to With the pay monthly option, up-to-the-minute • Then the country code (UK) 44 password to access: railway stations and some post offices. vote means you can vote in elections and phones are used to sell a wide range of • Followed by the area code (Glasgow) 141 • Office suite (downloads and apps) – five Specialist photo shops also provide this can help with your credit rating. ‘deals’. Consider what you are taking on • And finally the subscriber’s number copies for PCs/Macs and five copies service quickly and at a price just a little before you sign a contract as, once you have (University of Glasgow) 330 2000. on mobile devices (Android, iPad and higher than the photo machines. Further information is available from committed to this, it is virtually impossible Windows). Glasgow’s Electoral Registration Office at to change your mind – read the small print In this guide, all telephone numbers are • One Drive for Business – 1TB+ of cloud Drinking water www.glasgow.gov.uk/registertovote. carefully. Some networks also add on an given with the international dialling code storage. You can share with anyone you Tap water in Scotland is safe to drink. The extra monthly charge if you don’t pay your bill to Glasgow eg +44 (0)141. These are the wish. public water supply is provided by Scottish by direct debit. figures you have to add when calling from • Office Online – view, create and edit Office Water. outside that area. documents using only a browser.

10 11 Immigration regulations

On entry vignette will expire and you will need to apply an appointment to collect your BRP. Please The documents already mentioned in the for another 30-day vignette if you still wish take your passport (containing your 30-day Before you leave home section are essential to travel to the UK. You will have to pay a vignette) and your decision letter, which to help smooth your passage through fee for this new application and provide your confirms that your BRP has been delivered immigration control. It is possible, however, biometric information again, but you will not to the University, with you when you collect. that non-EEA nationals may be questioned have to submit a new Tier 4 application. If you do not enter the University’s ACL code by an Immigration Officer. you will have to collect your BRP from the Post Your 30-day vignette will be accompanied by Office and follow the instructions for this type Please note that from 31 July 2015 everyone a decision letter. When you enter the UK you of collection. Please remember that if you do applying for a visa for more than six months should show the officer your not collect your BRP within ten days of arriving will receive a vignette (sticker) in their 30-day vignette and this letter, so make sure in the UK you may have to pay a fine and/or passport which will only be valid for 30 you have it in your hand luggage. your visa may be cancelled. Please check the days. On arrival in the UK you will collect a details on your vignette and BRP carefully in Biometric Residence Permit (BRP) which will You must collect your biometric residence case of errors. For further information about show the full duration of your stay. permit (BRP), which will cover the full collecting your BRP, see glasgow.ac.uk/ duration of your studies, within ten days of myglasgow/registry/tier4/brp. The 30 days will start 30 days before your arriving in the UK. University of Glasgow course start date as on your CAS, or, seven students and their dependants who enter EEA and Swiss students are currently subject days before the date you entered on your the University’s ACL code, 2HE499, in to different arrangements. Your passport will application as the date you intend to travel to their visa application can collect it from the not be stamped when you come through the UK, whichever is later. If you do not travel main campus. You will receive an email immigration. At the time of writing, post-Brexit to the UK during this 30-day period then your from the University telling you how to book arrangements are not known. We therefore advise that you check the University’s webpages regularly, in case of updates.

12 13 Immigration regulations

During your studies submitted well in advance of your permission Please note: if you have entered the UK on volunteering opportunity whether it can • a social fund payment Travel abroad running out (ideally two months before the a short-term study visa for up to six months, be regarded as unpaid employment. This • Child Benefit (non-EEA nationals) Student responsibilities under date of expiry of your current visa). you will not be allowed to extend your stay. is because time you spend doing unpaid • Housing Benefit Before leaving the UK, please note carefully Tier 4 Please note that if you have successfully employment counts towards your maximum • Council Tax Benefit the following points: As the University issued you with a completed a course and are applying to If you have any difficulty completing the number of hours of work a week. Please • Council Tax Reduction (this is not the same 1. Check that your passport is valid for the Confirmation of Acceptance of Studies extend your visa for a new course, you can form or need advice on any of the check the conditions of your visa carefully as Council Tax Exemption) period you will be away. If it is going to (CAS) to obtain your student visa, the only apply if your current visa expires within immigration matters discussed in this section, (see above) before undertaking a voluntary • Domestic Rate Relief (Northern Ireland) expire during this time, you must apply for University must comply with UKVI regulations 28 days of your new course starting. If your please contact the University’s International position. • State Pension Credit a new one well in advance of your trip. regarding attendance monitoring and current visa ends more than 28 days before Student Advisers (see Welfare). • Attendance Allowance 2. Check that your ‘leave to remain’ will not absence reporting as well as checking that your new course begins, you will have to Currently EEA and Swiss nationals are free • Severe Disablement Allowance expire before your return to the UK. If it will you have the necessary documentation and return home to apply for the visa. If you wish advice from the UKVI itself, you to undertake employment and volunteering • Personal Independence Payment expire, you should apply for an extension permission allowing you to undertake study may call their Contact Centre on without seeking permission from UKVI. As • Carer’s Allowance of stay before you go. in the UK. You will therefore have to: Applications to extend a visa must be +44 (0)300 123 2241. information on the situation after Brexit is • Disability Living Allowance 3. Please remember to take your passport • collect your BRP (if applicable) within ten submitted online on the appropriate form, not currently clear, we would refer you to the • an allocation of local authority housing and your BRP (if you have one) when you days of arriving in the UK Tier 4 (G). Information on the application Vacation and part-time University’s webpages which will be updated • local authority homelessness assistance travel. • complete visa registration prior to process can be found at employment as and when we receive clarity. 4. It is important that you keep your passport commencing your course, providing your www.gov.uk/tier-4-general-visa. If you are from a non-EEA country, you as this would constitute a breach of the and Biometric Residence Permit safe as passport and visa will probably find the following restriction Arrival via the Republic of Ireland Immigration Regulations and might result both documents are vital to your stay in the • complete academic and financial Remember you (and any dependants) must stamped or noted in your passport or BRP without prior Entry Clearance in a refusal to extend your ‘leave to remain’. UK and to any travel abroad. We advise registration prior to commencing your pay the Healthcare Surcharge before you card: ‘Work 20 hours max in term time’. When you arrive in the UK from the Republic EEA nationals and nationals of certain other that you keep a copy of both documents course can submit your visa application. Anyone on a degree-level course with these of Ireland, an Immigration Officer will not countries with reciprocal agreements can in a safe place (perhaps ask your family • ensure that you attend your course and, restrictions stamped in their passport can be present. You will therefore not receive claim Child Benefit, as long as they do not or friends to store copies for you) as well if you can’t, make sure that your college or Currently the cost of a standard Tier 4 work up to 20 hours per week during term a stamp in your passport and will only be have a ‘public funds’ restriction. as storing the originals safely. Please take school know why you are not attending (General) application is £475. Other options time and full-time during vacation periods. deemed to have three months’ leave to stay extra care of these documents when you • apply for visa extensions in good time of Priority and Super Priority cost £975 and Please note that times when you are writing in the UK. Whilst this allows you to study, As there may be changes to this list, please are travelling in countries or cities which and before your current visa expires, and £1,275 respectively. up your dissertation or thesis or you are you cannot extend your stay from inside consult the University’s International Student are unfamiliar to you. pass details of any visa extensions to the studying for exams are not considered the UK and so, if you need more than three Advisers (see page 18) before making any University’s Tier 4 Compliance Team in If you have dependants, they must also vacation periods. If you are studying below months to complete your course, you will claim for public funds. If your passport or Biometric Residence Registry complete PBS (Dependant) applications degree level or you are a Tier 4 (child) have to leave the UK within the three month Permit is stolen or lost, please refer to the • notify changes of address or other contact online. Dependant applications will incur student, you will only be allowed to work 10 period and then re-enter in order to obtain the Spouses/partners of information on the International Student details to the University via MyCampus, a fee of £475. Other options of Priority hours per week during term time. correct permission as a short-term student. Tier 4 students Support webpages at glasgow.ac.uk/ to UKVI and to the Overseas Visitor and Super Priority cost £975 and £1,275 We advise that you keep your flight details Under current immigration rules, you will international/support/lostpassports. Registration Office if you have a Police respectively. Alternatively, you may have the following and boarding pass as evidence of your travel not be able to bring family to the UK with Registration Certificate. prohibition endorsed in your passport: details. Therefore, we recommend you you unless you are taking a course which Immigration advice Under the Points Based System, you must ‘No work or recourse to public funds’. apply for entry clearance as a short-term is at least nine months long, and you are a At the time of writing, much is still unclear For full details of these responsibilities check obtain 40 points for your student visa If you are coming to the UK for less than six student or student before you leave your postgraduate student, or if you are a with matters relating to Brexit and we glasgow.ac.uk/tier4 and www.ukcisa.org.uk/ application to be successful. The points are months as a short-term student you will have own country. government-sponsored student on a therefore recommend that you keep a information--advice/visas-and-immigration/ awarded for the Confirmation of Acceptance this stamp, which means that you cannot course of longer than six months. Your careful check on information provided protecting-your-tier-4-status. If you need any for Studies (CAS) (30 points) and your work. Please remember that working while Recourse to public funds dependants will be allowed to work if you by the University and UK Visas and advice on any of these matters please contact financial documentation (10 points), although you have a prohibition stamped in your As an international student, you are permitted are applying for leave for nine months or Immigration. the International Student Advisers – see page other documents may be required. You must passport is illegal. to study in the UK provided you can maintain more and your course is at degree level. 18 for contact details. ensure that you provide the Home and accommodate both yourself and your Within the University of Glasgow advice on Office with originals or copies of the Volunteering family without recourse to public funds. In If your spouse/partner is travelling later, matters related to these or other immigration Extension of ‘leave to remain’ documents requested and remember During your studies you may wish to spend effect, this means that you cannot claim: please make sure he/she has a photocopy issues should only be obtained from the (non-EEA students) that you need to allow time to collect the time volunteering. Please note that UKVI • Income-based Jobseeker’s Allowance of your passport and BRP, if you have one, University’s International Student Advisers. Please keep a regular check on the date documentation required. For instance, consider there to be a difference between • Income Support showing your leave to remain. Your spouse/ when your ‘leave to remain’ expires, as requests for CAS may take time to process unpaid employment (voluntary work) and • Child Tax Credit partner may also have to register with the any application for an extension must be and ATAS applications can take weeks to volunteering, and you should always check • Universal Credit police if you have been asked to do so. process. with the organisation which offers you a • Working Tax Credit 14 15 Medical services

Since 6 April 2015 those submitting Shortly after you arrive in Glasgow, you Tuberculosis screening applications for entry clearance to come to must register with a doctor or GP (General If you are coming to the UK for more than six the UK, as well as those applying in the UK Practitioner) near your accommodation. months, you may be required to provide a for an extension of stay, will be required to Please do not wait until you are ill. The certificate (from an accredited clinic) to show pay the Healthcare Surcharge as part of the Barclay Medical Practice is based on Level 1 you are free from infectious Tuberculosis visa process. The payment of this charge of the Fraser Building on campus. Please see (TB) before applying for your visa. Check the will allow access to free hospital treatment. www.universitybarclay.com. If your doctor UKVI website at www.gov.uk/tb-test-visa. This also applies to your dependants here issues you with a prescription for an item of with you in Glasgow. There are certain types medicine, you will not have to pay a charge Dental treatment of treatment which remain free for everyone at the dispensing chemist (pharmacy). When making your first appointment with a and there are also certain exemptions. For Chemists’ shops are open during normal dentist, you should check that he/she will details, please see www.gov.uk/healthcare- business hours, but they also operate a rota accept you as a patient under the National immigration-application. system to cover late opening, Sundays and Health Service. Otherwise, you may be public holidays. treated as a private patient, which will cost If you are coming to Scotland on a short- much more than the statutory National Health term student visa for six months or less and If your income is very low, it may be possible Service charge. You must be registered with will be studying a full-time course, access to get help with other health costs. You a doctor before being entitled to be treated to healthcare in Scotland will be free and should complete an HC1 form, which can be by a dentist under the National Health you do not have to pay the Healthcare obtained from your doctor’s surgery. Service. For a list of local NHS dentists, Surcharge. Please note this is not the case see www.nhsinform.scot/national-service- if you are going to be studying in England NHS inform is Scotland’s health information directory. or Wales, where it is advisable to take out service providing self-help guides, a directory private medical insurance. of health services for you to find a local Eye treatment doctor or dentist, a webchat facility and a If you want to have your eyesight tested, All non-UK European Economic Area (EEA) helpline. Tel: +44 (0)800 224488 or go to make an appointment for a test with any students and their families should obtain www.nhsinform.scot. qualified optician. The optician will supply a European Health Insurance Card (EHIC) spectacles if required but the cost will before coming to the UK. This card will If you are taken unwell in the out-of-hours depend on the type of frame and lenses you entitle you to NHS treatment. If you intend to period, when other sources of support such choose. stay in the UK on a more permanent basis, as your doctor or dentist are closed, you can or if you cannot get an EHIC card from call NHS 24 on 111 for medical advice. When you are leaving Glasgow your own country, you will need to obtain Remember that when you complete your comprehensive sickness insurance before Meningitis ‘C’ vaccination studies and leave Glasgow you must let you leave home. These arrangements may The National Health Service has a policy of the NHS know. It is important to do this as change when the UK leaves the EU, however, immunising against Meningitis ‘C’ and we it allows your name to be removed from we understand that students in Scotland recommend that all students who have not the NHS register and will stop letters and for full-time study will be covered for the been vaccinated make arrangements to have circulars being sent to your address. Contact duration of their studies and for one month this done before leaving home or shortly after your GP surgery and inform them or, if you after, regardless of Brexit outcomes. For arrival in the UK. are registered at the Barclay Medical Practice more information please see glasgow.ac.uk/ in the Fraser Building, simply complete their international/support/livinginuk/nhs. Measles, Mumps and Rubella form at www.universitybarclay.com/patient- vaccination access/send-a-message-form. Similarly, if you have not been vaccinated against Measles, Mumps and Rubella, you can ask your doctor about obtaining this vaccination.

16 17 Welfare

International Student Support Careers Service referred to the Student Counsellor or the information to academic staff or supervisors It is your responsibility to arrange your own type of enquiry and staff will be happy to The University provides a welfare service Our Careers Service offers a wide range of International Student Advisers (see above). without your explicit consent and agreement. medical, psychological or psychiatric care help resolve the problem or signpost to the to assist international students during their support to all students: Pre-sessional students do not have an Adviser after arrival in Glasgow. Please note, an NHS appropriate department. period of study. The International Student • confidential and impartial one-to-one of Studies but can speak to the class tutor Dyslexic students need to provide a report referral for a psychiatric assessment may • Gilchrist Postgraduate Club – a Advisers can help students with the practical guidance appointments instead, or the English for Academic Study from an educational psychologist (EP). It take several months in the UK. All students dedicated space in the Main Building for aspects of living and studying in Glasgow and • CV and application checking Unit’s Student Support Team. is better if the assessment has been done should register with an NHS doctor when postgraduate students to socialise and liaise with other individuals and organisations • mock interviews in your own home country and in your first they arrive in the UK. See glasgow.ac.uk/ study; see www.gilchristpgclub.org. listed in this handbook. The advisers aim to • ‘Glasgow Careers’, our online Disability Service language. If this is not possible, then we myglasgow/students/safetyhealth. • Photocopying, printing, binding and give sympathetic, confidential and practical student portal connecting students to Please also see ‘Before you leave home’ on will arrange an assessment in the UK; this faxing services are available in the help on a wide range of matters as quickly as appointments, employer seminars, jobs pages 2–3. currently costs up to £450, payable by Students’ Representative Council McIntyre Building. possible; they also organise orientation and internships yourself or your medical insurers. The Students’ Representative Council (SRC) • Student Volunteer Support Service – see programmes, regular workshops and webchats • In-college job-hunting and skill The Disability Service is a service for represents the interests of the students on page 25 for details. and activities for students and their families. development sessions from careers students who have a disability or a chronic We will then check your evidence and ask campus and provides support services and • Student media – the SRC runs the student managers health condition, for example: you to book an appointment with a Disability development opportunities to individual newspaper, Guardian, Glasgow University The advisers are located in the Fraser • events and workshops hosted by a wide • dyslexia or other specific learning Adviser. Please phone +44 (0)141 330 students. Each year a President and Magazine, Glasgow University Student Building and the office is open 0900–1700 on range of companies designed to develop difficulties like ADD or ADHD 5497/5121/7237 or come into our office around 46 others, including an International Television and . Any student weekdays. To make an appointment, please students’ skills • a chronic medical condition (eg arthritis, in person or email disability@glasgow. Officer, are elected to the SRC Council. Any is welcome to get involved. visit your MyGlasgow page and use the • job-seeking skills workshops (eg CV Crohn’s disease, epilepsy) ac.uk. The Disability Service is located at 65 University of Glasgow student is eligible • Jobshop – local job vacancies are appointment booking service to book online. writing, interview techniques) • a long-term mental health condition Southpark Avenue, University of Glasgow to stand in these elections. See www. displayed at www.glasgowstudent.net/ You can also call into the Student Service • recruitment fairs and other employer (eg long-term depression, bipolar disorder) G12 8LE and is open 0900–1700 Monday– glasgowstudent.net. services/jobshop. enquiry desk on level 2 of the Fraser Building networking opportunities. • a sensory impairment, either with vision or Friday. • Flatshare – a web-based service to help to book. Alternatively, drop-in sessions for hearing The SRC operates the following services: students find accommodation. See www. short enquiries are available Monday and All our careers managers are experienced • a physical disability: difficulties with The Disability Adviser you meet will assess • The Advice Centre is staffed by trained glasgowstudent.net/services/flatshare. Wednesday from 1400 to 1630 and Friday in supporting international students as an walking around or writing or typing your study needs on your course, including professional staff. Drop in between 1130 from 0930 to 1200. For more information see integral part of the student population. because of a physical impairment. exam provisions. In the UK, 25% additional and 1600 on weekdays to discuss any You can find out more or ask questions at glasgow.ac.uk/international/support. time in written exams is the standard for issues that are bothering you; www.facebook.com/glasgowuniversitysrc, The Careers Service website, glasgow. We arrange on-course support for students. those who require this support because email: [email protected] or see Twitter at twitter.com/gusrc and at Counselling & Psychological ac.uk/careers/login, signposts students For more information and examples of of a disability or chronic health condition. www.glasgowstudent.net/advice. The www.glasgowstudent.net. Services to information on visas as well as careers support, please see glasgow.ac.uk/ Students who request more than 25% need Advice Centre also offers advice and A confidential service is available to all advice and appointments. Advice on myglasgow/disability/support. to provide evidence of exceptionally severe representation for a number of problems, Police Scotland registered students experiencing emotional individual applications is handled exclusively and complex need. including academic appeals, housing, The Chief Inspector of this area is committed and psychological issues. A range of help is by the University’s International Student Once you are a registered student of the problems with landlords, consumer to investigating all racial incidents or offered including short-term individual Advisers: glasgow.ac.uk/international/ University and as early as possible on your PLEASE NOTE: disabled EU and rights, entitlement to benefits and harassment involving individuals or ethnic counselling and psychotherapy, group support. course please scan and email your evidence international students are NOT eligible for University Conduct procedures and formal groups reported to the police. Specially counselling, cognitive behavioural therapy, to us at [email protected]. For Disabled Students’ Allowance, Employment complaints. trained officers will listen to any grievance psychological services and a daily drop-in Careers Service, Level 2, Fraser Building, data protection reasons we cannot accept Support Allowance, Disability Living • Nightline (tel: +44 (0)141 334 9516, you may have. You can make contact via the service. tel: +44 (0)141 330 7000 or email: copies of your medical evidence, educational Allowance or Personal Independence email: asknightline@glasgowstudent. University’s International Student Advisers [email protected]. psychologist’s report or evidence of your Payments. These welfare benefits are only net) or www.gunightline.org for instant (see page 18) or at Glasgow West End Police The office is located at 67 Southpark Avenue disability earlier. Your evidence should available for UK students. messaging – a free, confidential helpline Office, 609 Dumbarton Road, Glasgow G11 and is open 0900–1700 on weekdays, with Advisers of Studies explain how you are affected in a study which is run by trained student volunteers, 6HY (tel: 101). late opening on Tuesday and Thursday to Every undergraduate student is allocated to context. We will arrange a translation into The University cannot provide support during operating Monday–Friday between 1900 2000. To make an appointment, complete an an Adviser of Studies who guides students English, if necessary. Failure to provide the evenings and weekends, so either you and 0700 during term time. For emergency services (Fire, Police, online form or call into the office. For more in the choice of an appropriate syllabus. The suitable medical or psychological evidence need to be independent – to be able to shop, • Second-hand bookshop – see page 26 Ambulance) call 999 (or 4444 from a information see glasgow.ac.uk/counselling, Adviser can also counsel students on more may delay support. cook and travel independently – or you need for details. University phone). tel: +44 (0)141 330 4528 or email general matters relating to their progress, to fund your own helper for domestic and • The SRC Welcome Point is a student and [email protected]. such as examination regulations, absences Information about your disability or health social support needs. You need to be able to visitor information point, located in the due to ill-health and any other routine condition will be treated sensitively and walk from your hall of residence to campus McIntyre Building, next to the Main Gate. difficulties. More serious problems will be confidentially. We will not pass on any independently or fund a taxi or your own car Students can come here if they have any to get to campus. 18 19 English language courses The University library

English for Academic Study (EAS) offers The final five weeks of the pre-sessional In-sessional courses to support you during The University library on Hillhead Street College librarians are available to help with Language Resource Library pre-sessional courses to help you prepare programme give students the opportunity your university studies is open 361 days of the year from 0715 subject-specific enquiries and can guide you The Language Resource Library supports for your university studies and in-sessional to practise using academic language and EAS offers a range of workshops and short until 0200. There are more than 2.5 million to the best sources of information or show language learning and teaching within the courses to support you during your studies. skills in specific subject areas, including courses to help international students printed books and journals and hundreds you how to get the most from the wide range University and facilities are available free Law, Medical Science, Social Science, develop the language they need to manage of thousands of e-books and e-journals, of electronic resources. to all staff and registered students. Native Preparation for study: Technology & Engineering, Management, everyday living and studying in the UK. This covering the full range of academic subjects. language and English language DVDs are Pre-sessional courses and Accounting & Finance. Successful includes a two-week English orientation You can access electronic resources 24 The library offers staff-led library tours every also available. EAS offers pre-sessional courses throughout completion of the pre-sessional course programme at the start of each semester. hours a day, online, at glasgow.ac.uk/library. Tuesday and Wednesday at 1415, Thursday the year. These courses aim to develop your means you can progress to your academic and Friday at 1100 and Saturday at 1500. The library is an authorised provider of academic English and study skills to the level programme without the need to re-take EAS also offers 20-credit courses in Use the self-service machines to borrow, Students can book a tour online using the Glasgow Libraries membership cards and required for your university studies. They are IELTS. academic English and study skills for return and renew books – library staff can library’s Eventbrite page: www.eventbrite. this service is available free to students. also designed to help you adapt to the style exchange students and students on pre- show you how to do this. Books are usually co.uk/o/university-of-glasgow-6068724773. You can find the Language Resource Library of learning and teaching at the University of Throughout the course you will have access medical/pre-dental programmes. We also borrowed for a period of one to four weeks The tours are also listed in the A–Z section in the Hetherington Building in Bute Gardens, Glasgow. to the University Library, sports facilities and offer English language support programmes for undergraduates, and one to 12 weeks of the library homepage and Welcome Desk tel: 44+(0)141 330 4117. other student services. EAS also provides an and/or 10-credit courses for postgraduate for postgraduates, but copies of important staff can sign you up for the tour. Courses can last from five to 36 weeks, exciting social programme – including visits students in the Adam Smith Business books for essays and projects are available, depending on the level of your language to places of interest – to help you make the School. (Information about these will be for 4-hour or 24-hour periods, in the High There is a café serving snacks and drinks Other libraries in the skills. There are eight entry dates throughout most of your time in Scotland. provided at the start of the programme.) Demand collection on Level 3. High Demand on Level 3, and throughout the building you Glasgow area the year, so you can join at the level most The aim of all of these courses is to help is a self-service area and books from this will find a variety of comfortable social and University of Glasgow postgraduate students appropriate for you. Application requirements you develop your skills in using English for collection must be borrowed using the self- individual learning and study spaces. There can access Strathclyde University Library To apply for the pre-sessional course, you academic purposes and to help you manage service machines inside the area. Remember are over 800 desktop PCs, print-scan-copy and Glasgow Caledonian Library through will need to provide an IELTS Secure English your studies effectively. to check your receipt, as this shows the date machines throughout the building and high- the SCONUL Access scheme: glasgow. Language Testing (SELT) certificate approved each item is due back, and the library will use quality Wi-Fi for connecting your phones, ac.uk/myglasgow/library/students/ by the UK Visas and Immigration office Resources your student email address if we need to get tablets and laptops. usingotherlibraries. (UKVI) showing your current level of English. The Language Resource Library in the in touch with you. You may be eligible for a joint pre-sessional Hetherington Building has materials to help For more information you can call the library The Mitchell Library on North Street at and academic course CAS if you meet our you further develop your academic English Staff at the Welcome Desk are available on +44 (0)141 330 6704, email library@ Charing Cross is the second largest public joint CAS requirements for the five-week or and study skills. between 0900 and 1800 Monday to Friday glasgow.ac.uk or follow uofglibrary on reference library in Europe. For details of ten-week course. and 1300 and 1700 at weekends, to answer Twitter, Facebook and Instagram. the services at the Mitchell Library and other For details and guidance on all courses, see: your enquiries. They can give you directions, public libraries in Glasgow see: glasgow.ac.uk/mlc/eas. show you how to use the library, or how www.glasgowlife.org.uk. to search for library resources – ask them School of Modern Languages & Cultures anything and they will do their best to help. Hetherington Building, Bute Gardens University of Glasgow Glasgow G12 8RS tel: +44 (0)141 330 6521 email: [email protected]

20 21 Religion Transport and motoring

Chaplaincy publishes a very useful Religion Muslim Buddhist Subway Zonecards The driver and Belief Guide. The guide includes the • Jumaa Prayer Fore Hall/Interfaith Room, • Chaplaincy Interfaith Room – Thursdays The Glasgow Subway is an underground For unlimited travel by rail, most buses In the UK you must have a valid driving University’s Religion and Belief Policy and is 1300–1600 • Glasgow Buddhist Centre, train system which links 15 stations. and the subway, you can buy a Zonecard; licence and insurance cover; the minimum freely available across the University. Copies • Dawat-al-Islam, 31 Oakfield Avenue, 329 Sauchiehall Street, G2 3HW Trains are frequent (around one every five available for one, four or ten weeks, it might age at which you can hold a driving licence are also available from Chaplaincy and at G12 8LL tel: +44 (0)141 333 0524 minutes) and a flat fare operates – £1.70 for save you time and money if you travel for a car or motorcycle is 17. Your own glasgow.ac.uk/chaplaincy. • Al Furqan Masjid & Islamic Centre, any number of stops, unless you register frequently. To buy a card, take one passport- overseas driving licence or International 19 Carrington Street, G4 9AJ Glasgow Chinese Christian Church online for a Smartcard and the fare will be size photo to most ScotRail stations; see Driving Permit will qualify you to drive in the The following is a list of places for worship in • Central Mosque, 1 Mosque Avenue, • 2 Melrose Street, G4 9BJ £1.50 – see www.spt.co.uk/travelcards/ www.spt.co.uk/travelcards/zonecard. UK for one year; during this time you should Glasgow within easy reach of the University. Gorbals, G5 9TA tel: +44 (0)141 332 8385 subway-smartcard. Tickets must be bought apply to sit the UK test unless you are an tel: +44 (0)141 429 3132 in advance either from a machine or from Travel information EU national (this may change post-Brexit - University Chapel Church of Scotland – Presbyterian the ticket office at the station. The nearest To plan any public transport journey in please check) or from a country which has • University services led by students, staff Jewish • Wellington Church, 77 Southpark Avenue, station to the main University campus is Scotland, tel: +44 (0)871 200 2233, an exchange agreement with the UK. If, after and special guests. Times: Monday–Friday • Meetings and services in the Chaplaincy G12 8LE. Time: Sunday 1100 Hillhead in Byres Road. Hours of opening: www.travelinescotland.com. a year, you have not passed the UK driving during term time 0845 Interfaith Room Student lunches in the Crypt daily during Monday–Saturday 0630–2340 and Sunday test, you will have to take out a provisional • Jewish Orthodox Synagogue, Garnethill, term time – good food and a warm 1000–1812. STA Travel, 184 Byres Road (tel: +44 (0)141 UK licence, display ‘L’ plates (to show that Roman Catholic 129 Hill Street, G3 6UB welcome. 387 9696) gives information on student you are a learner driver) and always ensure • Turnbull Hall, 15 Southpark Terrace, tel: +44 (0)141 332 4151 • Kelvinside Hillhead Parish Church, Buses flights, rail passes in Europe, etc and how to that you are accompanied by a driver with a G12 8LG. Times: Monday–Friday 1305; Observatory Road, G12 9AG. Buses are usually of the double-decker type obtain International Student Identity Cards UK licence. Application forms are available Sunday 0900, 1130 and 1815 Greek Orthodox Time: Sunday 1100 and can be of any colour. Numbers 4, 4A (ISIC) and travel insurance. Contact them from the Post Office. • St Luke’s Greek Orthodox Cathedral, tel: +44 (0)141 334 2788 and 15 stop on University Avenue. Fares early for the best prices. Baptist 27 Dundonald Road, G12 9LL vary according to the distance or stages If you are a driver or a passenger on a • Hillhead Baptist Church, 53 Cresswell tel: +44 (0)141 339 7368 Methodist travelled. Carry plenty of loose change as Motoring motorcycle or moped you are obliged by law Street (off Byres Road), G12 8AE. • Woodlands Methodist Church, you must usually have the exact fare ready to to wear a regulation crash helmet. In cars, all For details of services and venues during Quaker (Religious Society of Friends) 229 Woodlands Road, G3 6LW. put into the box next to the driver. On certain The car occupants must wear seatbelts. redevelopment, please check www. • Quaker Meeting House, Time: Sunday 1100 buses you may make a contactless payment All cars must be registered, insured and hillheadbaptistchurch.co.uk. 38 Elmbank Crescent, G2 4PS. tel: +44 (0)141 959 7951 by debit card. Keep your ticket during the taxed. If your car is over three years old, For full information see • Adelaide Place Baptist Church, 209 Bath Time: Sunday 1100 journey as sometimes inspectors carry out you will need to have it tested annually by www.gov.uk/driving-nongb-licence. Street, G2 4HZ. Time: Sunday 1100 tel: +44 (0)141 248 8493 Episcopal – Anglican checks. When you are near your destination, a garage displaying the MOT testing sign. • St Mary’s Cathedral, move towards the door near the driver, If satisfied, the garage will issue you with a Car hire Central Gurdwara Singh Sabha Hindu Mandir 300 Great Western Road, G4 9JB. indicating that you wish to get off at the next Ministry of Transport (MOT) test certificate Hiring a car for a group of friends can • 138 Berkeley Street, G3 7HY • 1 La Belle Place, G3 7LH Times: Sunday 0830, 1030 and 1830 stop. Use the same door for ascending and of roadworthiness. Having a car in the UK is sometimes be cheaper and more flexible tel: +44 (0)141 221 6698 tel: +44 (0)141 332 0482 tel: +44 (0)141 339 6691 descending on most buses. useful but expensive. than public transport. You will need either a current full UK driving licence or your own Trains Importation of cars valid licence. Some hire companies will also There are two British Rail mainline stations If you intend to bring your car with you, ask for an international licence. You must – Central Station and Queen Street Station. please check very carefully the regulations have held a licence for at least one year and With a Student Railcard (available from these governing importation of cars. You must some companies insist on drivers being stations), you will be entitled to fare contact HM Revenue & Customs before 25 years of age (or they impose a reductions on most journeys. For timetable coming to the UK to check the details. See surcharge). or ticket enquiries, tel: +44 (0)3457 484950 www.gov.uk/importing-vehicles-into-the-uk. or see: www.nationalrail.co.uk.

22 23 Sport and leisure

University of Glasgow Sport UofG Sport is open seven days a week and Student volunteering Welcome to UofG Sport, where sport, you must be an active member to access The Student Volunteer Support Service physical activity and wellbeing are a central facilities and services. If you are studying (SVSS) is run by the SRC. It is managed by part of your student experience. There is so for a degree and living in University-owned the Student Opportunities Coordinator and much on offer, whether you are looking for accommodation, membership may be the Administration & Support Officer. The competitive opportunities or just to take part included in your fees. SVSS offers numerous flexible, short-term and and keep active – we are here to make your ongoing volunteering activities for students. time the best it can be. Find out more information about everything From community gardening, paired reading, we have to offer at glasgow.ac.uk/sport and supporting refugees and the homeless, Student membership at UofG Sport offers watch our induction video from the home and mentoring vulnerable people, there is a you the opportunity to: page. Any questions – just come to the diverse and broad range of options available, • Join one of over 50 sport clubs and Front Desk at either the Stevenson Building each verified and visited by SVSS staff with compete for the University – from or Garscube Sports Complex and the UofG strong partnerships established. You can American football to sailing, we’re sure Sport team will be delighted to help you. consider all the options via the volunteer there is something for you. database: https://volunteer.src.gla.ac.uk. • Come along to one of our drop-in sport Glasgow University SVSS staff are happy to advise and help you sessions to play sport in a relaxed Sports Association (GUSA) choose which option is best for you. You can environment and meet other students; Our annually elected student body drop-in and discuss with them at the McIntyre volleyball, badminton, squash, basketball, represents all students participating Building every Wednesday 1000–1200 and handball and swimming. in University sport and offers a great 1400–1600. • Learn a new skill and sign up for a Learn 2 opportunity for you to get involved in course in swimming, squash, badminton developing and promoting student sport at Volunteering is a great way to support and many more. Glasgow. Find out more at glasgow.ac.uk/ charities, social enterprises and your • Take part in over 100 group exercise myglasgow/sport. community, make new friends and explore classes per week, from relaxing ‘Flow’ to Glasgow and its culture. Some volunteering lung-busting ‘Supercircuits’. Student societies projects will be officially recognised by • Workout in Pulse, the Gilmorehill There is a great variety of societies to suit the University when you graduate. Email Campus cardio and conditioning area, or most interests and you should make an effort [email protected] and follow @ Powerplay, our strength and conditioning to join one or two. For details see VolunteerGU (Twitter) and Volunteering at suite. At Garscube there is the Justin www.glasgowstudent.net/clubs. Your own Glasgow University (Facebook) to keep-up- Langham Fitness Suite. school may also have a student society. to-date. • Join our cycling revolution at Revolve, If you are interested in forming a group Glasgow’s indoor cycling experience. which is not already represented, you can International Family Lunch Group • Take a dip in our 25m swimming pool download forms and hand them in at the Every Wednesday during term time this where recreational and lane swimming SRC Welcome Point in the McIntyre Building. group meets at 1215 in the Fraser Building. are available. Spouses/partners of international students • Relax and de-stress in our sauna and Student unions and their pre-school-age children are invited steam facilities. There are two student unions on campus to come along to the lunch group. • Book our facilities to play squash, – and Queen For information email: badminton, table-tennis or short-tennis Margaret Union. Both have libraries, cafeteria [email protected]. with new friends. facilities, bars and shops and they regularly • Garscube Sports Complex is home to six hold music events and other forms of International Family Network grass and two all-weather synthetic pitches entertainment. You can join the union of your Throughout the year family events are and tennis courts for you to enjoy. choice at the Clubs and Societies Fair in the organised, bringing together international first week of term or at reception in either students and their families and local families. building. Membership of either union allows For information, contact the International you access to both. Student Advisers or see glasgow.ac.uk/ international/support/familynetwork.

24 25 Shopping and services Useful information

Shops VAT refunds Clothing Consulates and • Russian Federation, 58 Melville Street Climate Most shops open weekdays 0900–1730 If you are normally domiciled or live outside You may wish to buy suitable clothing when High Commissions EH3 7HF (tel: +44 (0)131 225 7098) The climate of Glasgow is characterised by and Saturdays 0900–1800; some close the European Union (EU), but have a visa you arrive in Britain. If you have them, you • Spanish Consulate, 63 North Castle Street its temperate nature. Periods of extreme heat on Sundays. Larger stores are open to remain in the UK to complete a period of should bring cold-weather clothes, Countries represented in Glasgow EH2 3LJ (tel: +44 (0)131 220 1843) or cold are infrequent and usually of short later on Thursdays and/or Fridays. Most study, you may be able to claim a VAT refund rainwear, and lighter clothes for summer. • Danish Consulate, 74 Kirkintilloch Road, duration. Rainfall may occur during all supermarkets are open late. on certain goods that you personally export Student dress is informal but you will need Bishopbriggs G64 2AH Cost of living* seasons and rapid weather changes may from the EU. something formal or smart for functions or (tel: +44 (0)141 762 2288) We recommend allowing £13,060 for a single take place over a period of a few hours. Although Byres Road has a wide selection social evenings. Your traditional or national • Greek Consulate, 1 Kirklee Quadrant student per year and a minimum of £20,000 of shops, the big department stores are You must comply with certain conditions in dress is perfectly acceptable on the campus G12 0TR for a married couple. For each child add Temperature ºC in Argyle Street, Sauchiehall Street and order to qualify for a refund: or in the city but you will need to wear a (tel: +44 (0)141 334 0360) £5,000 per year. Buchanan Street in the city centre. For • You will only be able to get a VAT refund on pullover, jacket or coat over it during the • Icelandic Consulate, Green Gables, Average daily maximum cheaper food supermarkets look for Lidl, goods that you buy within three months of wetter, colder months. Moor Road, Strathblane G63 9EX Please note that the following information 30 Farmfoods or Aldi. your departure to an immediate destination (tel: +44 (0)1360 771741) is only a very rough breakdown of costs 20 outside the EU. Laundry and dry cleaning • Norwegian Consulate Royal, per month for a single student in averagely There are several international food stores: • You will have to provide the goods, the Most University residences have laundry 18 Woodside Crescent G3 7UL priced self-catering accommodation. 10 • See Woo, The Point, 29 Saracen Street, receipts and the VAT refund document to facilities. If there is no washing or drying (tel: +44 (0)141 333 0618) 0 Glasgow G22 – for Chinese, Vietnamese, Customs at the point of departure from facility where you live, you can take your • Pakistan Consulate, 45 Maxwell Drive Per month Thai, Malaysian, Korean and Japanese the EU. clothes to a ‘launderette’, where there are G41 5JF (tel: +44 (0)141 427 5755) Accommodation £550 -10 products • You must then remain outside of the UK for coin-operated washing machines and dryers. • Swedish Consulate, 185 St Vincent Street Food £180 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec -20 • several shops on Woodlands Road, a period of at least 12 months. You can operate the machine yourself or, at a G2 5QD (tel: +44 (0)141 204 4041) Clothes £70 Glasgow G3, for Asian and Halal products small extra charge, the attendant will do your • Thai Consulate, 4 Woodside Place, Bus, underground, taxi fares £40 • Solly’s African Village, 381–383 Great When you go to buy goods you should take washing for you. There are also many dry Charing Cross, Glasgow G3 7QF Laundry, stationery, stamps, toiletries £30 Rainfall mm Western Road, Glasgow G4, for African your passport to show the retailer that you cleaners in the University area – look online (tel: +44 (0)141 353 5090) Telephone/Internet £40 and Caribbean products. are entitled to buy goods under the scheme. or in the Yellow Pages directory. Entertainment £120 Average annual total 1124mm 150 Not all retailers operate the scheme so it is a Countries represented in Edinburgh Total £12,360 for 12 months In the UK generally: good idea to check first. Tipping • American Consulate General, 125 • Customers are expected to pay the price The following is only a rough guide to how 3 Regent Terrace EH7 5BW In addition to the above figure of £12,360, 100

marked on the article; there is usually no For details, call HM Revenue & Customs on much you should tip. If the service is much (tel: +44 (0)131 556 8315) you should include the following amounts 75 question of bargaining. +44 (0)300 200 3700 or see www.gov.uk/ better or worse than you expected, you could • Belgian Consulate, 2 West Street, Penicuik annually: books – £400; UK travel – £300. • People are very strict about queueing and tax-on-shopping. vary the tip accordingly. EH26 9DL (tel: +44 (0)1968 679969) 50 waiting their turn. • Hotels: Service charge of between 10% • Chinese Consulate General, *The living costs quoted are not related to 25 • Supermarkets, grocers’ shops and take- Bookshops and 15% is often included in your bill. 55 Corstorphine Road EH12 5QG funding requirements for entry clearance. Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 0 away food shops have a small charge for There are several bookshops in Glasgow. If not, you can divide 10%–15% of the bill (tel: +44 (0)131 337 3220) At the time of going to press, UK Visas and plastic carrier bags. John Smith & Son, located in the Fraser among the staff who have been helpful • French Consulate General, Immigration (UKVI) states that Tier 4 visa Building on campus, stocks most of the set to you. West Parliament Square EH1 1RF applicants planning to study outside London textbooks and a general selection of • Restaurants: 12–15% of the bill, if service (email: contact.edimbourg-fslt@ must demonstrate that they have funds to paperbacks and reference books; staff can is not included diplomatie.gouv.fr) cover living costs for up to a maximum of order books not in stock. • Porters: £1 per suitcase • German Consulate, 16 Eglinton Crescent nine months (depending on the length of the • Taxis: 10% of the fare EH12 5DG (tel: +44 (0)131 337 2323) course) at £1,015 per month. For up-to-date You can buy and sell used course texts at the • Hairdressers: £2 to the hairdresser; • Indian Consulate, 17 Rutland Square information on entry clearance requirements, SRC Second-hand Bookshop on campus. £1 to the assistant who washed your hair EH1 2BB (tel: +44 (0)131 229 2144) see www.gov.uk/tier-4-general-visa/ Please check our website for opening times • Cinemas, theatres and petrol stations: • Italian Consulate, 32 Melville Street overview. and stock availability: Tip not expected. EH3 7HA (tel: +44 (0)131 226 3631) www.glasgowstudent.net/services/ • Japanese Consulate, 2 Melville Crescent bookshop. For other second-hand EH3 7HW (tel: +44 (0)131 225 4777) textbooks, try Caledonia Books, 483 Great • Polish Consulate, 2 Kinnear Road EH3 5PE Western Road, or Voltaire & Rousseau, (tel: +44 (0)131 552 0301) 12–14 Otago Lane.

26 27 Main campus map Sources of information and advice

Within the University Outside the University

• Accommodation Services, • Advocacy Project, • NHS 24 (tel: 111), www.nhs24.scot University of Glasgow tel: +44 (0)141 420 0961 • Rape Crisis Centre, tel: +44 (0)141 330 4743 www.theadvocacyproject.org.uk 5th floor, 30 Bell Street, Glasgow G1 1LG Offers a free and confidential advocacy Helpline: 0808 8000014 • Counselling & Psychological Services, service. 67 Southpark Avenue • Sandyford Sexual Health Service, tel: +44 (0)141 330 4528 • Big White Wall, 2–6 Sandyford Place, www.bigwhitewall.com Sauchiehall Street, Glasgow G3 7NB • Disability Service, An anonymous 24/7 online peer and tel: +44 (0)141 211 8130 65 Southpark Avenue professional source of support to help self- www.sandyford.org tel: +44 (0)141 330 5497/5121 manage your mental health and wellbeing. • Scottish Refugee Council, • English for Academic Study Unit, • Breathing Space, 6th Floor, Portland House, Hetherington Building, Bute Gardens tel: +44 (0)800 838 587 17 Renfield Street, Glasgow G2 5AH tel: +44 (0)141 330 6521 www.breathingspace.scot tel: +44 (0)141 248 9799 Experienced advisers who you can talk www.scottishrefugeecouncil.org.uk • External Relations, to when you find it difficult to cope with 1 The Square everyday life. • Tourist Information Office – VisitScotland, tel: +44 (0)141 330 6062 156a/158 Buchanan Street • British Medical Association, Glasgow G1 2LL • International Student Support, Tavistock Square, London WC1H 9JP tel: +44 (0)141 566 4083 Level 2, Fraser Building tel: +44 (0)207 387 4499 www.visitscotland.com tel: +44 (0)141 330 2912 www.bma.org.uk • UK Visas and Immigration • Citizens Advice Bureau, • Students’ Representative Council, tel: +44 (0)300 123 2241 2nd floor, 1455 Maryhill Road, McIntyre Building www.gov.uk/contact-ukvi tel: +44 (0)141 330 5360 Glasgow G20 9AA tel: +44 (0)141 948 0204 • Council for International www.cas.org.uk • Student Services Enquiry Team, Student Affairs (UKCISA), Trained volunteers give advice to the Level 2, Fraser Building 1st Floor, Noble House, general public on any matter. tel: +44 (0)141 330 7000 3–5 Islington High Street • Department of Transport (Driver & Vehicle London N1 9LQ, • University Library, Licensing Agency), Advice Line 1300–1600, Monday to Friday Hillhead Street DCS Correspondence Team, tel: +44 (0)207 788 9214 tel: +44 (0)141 330 6704 Swansea SA6 7JL www.ukcisa.org.uk tel: +44 (0)300 790 6801 Accommodation Services E2 Glasgow Biomedical Research Centre C13 The Mackintosh House D13 • University Nursery, • West of Scotland Regional Equality www.gov.uk/government/organisations/ Adam Smith Building D8 Glasgow International College C1 McMillan Reading Room E1 28 Hillhead Street Council Ltd, driver-and-vehicle-licensing-agency BHF Glasgow Cardiovascular Glasgow University Union E8 Main Building A10 tel: +44 (0)141 334 4650 or 39 Napiershall Street, Research Centre C12 Hetherington Building D10 Main Gatehouse A21 +44 (0)141 330 6977 • Ethnic Minorities Law Centre, Glasgow G20 6EZ Boyd Orr Building D1 Hunterian Art Gallery D12 Queen Margaret Union D3 41 St Vincent Place, 2nd Floor, tel: +44 (0)141 337 6626 Bute Hall A13 Hunterian Museum A15 St Andrew’s Building E14 Glasgow G1 2ER www.wsrec.co.uk Careers Service E2 James McCune Smith Learning Hub Stevenson Building (Sport) E6 tel: +44 (0)141 204 2888 Chapel A8 (opens in academic year 2019-20) D4 Student Services E2 Chaplaincy Centre A24 Kelvin Hall C14 Welcome Point (McIntyre Building) A22 East Quadrangle A5 Library D11 West Quadrangle A6 Fraser Building E2 McIntyre Building A22 Wolfson Medical School Building C8

28 29 ONE OF THE TOP 100 UNIVERSITIES IN THE WORLD

glasgow.ac.uk/international

University of Glasgow, Glasgow G12 8QQ General switchboard +44 (0)141 330 2000

Produced and designed by Student Services and External Relations. Photography by the University Photographic Unit, Reuben Paris, Shutterstock.com. Printed by J Thomson. © University of Glasgow, May 2019. The University of Glasgow, charity number SC004401