Contact: FOR IMMEDIATE RELEASE Elizabeth Hoffman, Marketing & Business Manager [email protected] Phone: 347-442-7227 x 24 PublicStuff.com
PublicStuff and Cityworks Partner Together To Launch Philly311 PublicStuff and Cityworks have partnered to create a seamless workflow integration in Philadelphia that will further optimize city services. NEW YORK, New York (September 18, 2012) –PublicStuff, the innovative web and mobile platform that gives local governments a direct line to their citizens to access relevant city information, has partnered with Cityworks, the leading GIS-centric asset and workflow management solution to seamlessly integrate both systems. The integration is part of the City of Philadelphia’s newly announced PublicStuff service request mobile and web application, Philly311. Cityworks is known and well established in many municipalities for organizing asset and workflow management processes. In cities like Philadelphia, Cityworks is used primarily by Public Works and other departments to streamline the thousands of task and work orders that are managed and cared for by the city every day, including citizen requests. While the city’s operations and maintenance needs were fulfilled, the city wanted a way for citizens to engage with the system.
PublicStuff is the Saas based software solution that gives citizens a direct line to their local government to access relevant city information and have their voice heard by reporting service needs like potholes, graffiti and broken streetlights, in real time, through any device. With its complete suite of web and mobile platforms, cities are able to use the customizable PublicStuff system to manage service requests and improve citizen engagement. When PublicStuff was awarded the RFP for building out the mobile component for the City of Philadelphia’s 311 center, integrating with Cityworks was the natural next move.
The integration with the Cityworks and PublicStuff systems allows for citizen requests that are sent through the PublicStuff mobile device and web portal, to automatically populate in the Cityworks system, preventing city staff members from having to manually enter in the data. In addition, the partnership allows for the integration and management of all historical data that was previously stored primarily in the Cityworks system. Utilizing the tool and integration, now cities like Philadelphia will be able to access analytics on all past operational data, mapping tools, workflow assignment levels and much more.
“We are thrilled and honored to work with Cityworks on this integration” said Lily Liu, CEO & Founder of PublicStuff. “This integration is ground breaking in terms of what we can now offer cities. Now, cities can access backend data and view trends immediately as they occur, while providing additional benefits and 24/7 access to citizens, removing all barriers to citizen service request needs.”
“We are excited to work with PublicStuff on this and other ventures” said Tom Palizzi, Vice President of Sales and Marketing, Azteca Systems Inc. “This allows an even higher level of service to our clients, allowing them to extend citizen interaction through an easy-to-use mobile component. This truly is the future of government and civic engagement.”
To learn more about the PublicStuff and Cityworks partnership and integration, please visit publicstuff.com or cityworks.com. To download the Philly311 app, please visit: http://www.phila.gov/311/mobileapp.html
PUBLICSTUFF, INC. – www.publicstuff.com. Founded in 2009, PublicStuff is an innovative CRM software company that provides web- based solutions and mobile applications to address the service needs of both citizens and local governments. The online consumer platform allows the public to submit public service requests and access city services 24/7. The backend workflow management system allows cities to cost-effectively manage communications with citizens and the service delivery process. PublicStuff increases citizen engagement and satisfaction while also driving down costs for local governments. PublicStuff is headquartered in New York, NY. For more information, visit www.PublicStuff.com.
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