Part a and B) by the Reg- Passenger and Employee Safety Transportation Is Allowed)

CORPORATE RESPONSIBILITY AND SUSTAINABLE DEVELOPMENT Report 2018 Contents

1 6 1

Message from the CEO 03 Our People 38 MESSAGE Human Resources 38 Respect to Human Rights 39 FROM THE CEO Employee Representative Unions 39 Bene"ts and Perks 40 Employees’ Leaves 41 2 Health and Safety of Employees 42 Employee Training 50 It is a great pleasure and honour to present to you the second Corporate 2018 Highlights 04 Responsibility and Sustainable Development Report of Urban Rail Transport (STASY) S.A. With the present Report, we conNrm our 7 commitment to transparency in our business practices, whose purpose is to beneNt society, the environment and the economy within which we operate. 3 Society 51 Social Actions 51 Special Pricing Policy 56 Information about the Report 06 Culture 57 Education 61 By adhering to the seven Key Social Responsibility needs of passengers, to fully harmonise the Principles of the ISO 26000:2010 International services that we provide with the European best Standard and the United Nations’ Sustainable practices, and to consistently strengthen our Development Goals, we work consistently to progress to growth. 4 contribute to economic growth in our country, 8 we seek to ensure the social well-being of the We are committed and ready to rise to all the Greek people and we take steps to balance our social, environmental and economic challenges Urban Rail Transport S.A 07 impact on the environment. that we will encounter in our journey towards Corporate Pro"le 07 Environment 62 creating a sustainable world, for the current Environment-friendly Fixed-Rail Transport 63 History 08 Inspired by the passenger-oriented philosophy generation as well as for those to come. Redevelopment and Aesthetic Upgrades 67 Stakeholders 13 of our Company and the values of respect, Environmental Awareness 68 Development Strategy 13 honesty and excellence which represent us, we System of Rewarding Alternative Packaging 68 Modern trends in the industry 14 are sharing with our Stakeholders the Corporate Waste Management SWOT Analysis 15 Responsibility and Sustainable Development We wish you a very good reading. Infrastructure 16 Report, compiled for 2018. Corporate Governance 20 Approach to Corporate Responsibility and Sus- 23 In the Report, we describe our path to tainable Development 9 sustainability and all the key components of our innovative growth, having as our priority to keep all Company Stakeholders informed and engage Georgios Thomopoulos in an open dialogue with them. Annexes 70 ISO26000:2010 Table 70 CEO 5 Sustainable mobility, the satisfaction of Sustainable Development Goals 72 Operational Non-Financial Performance 74 our passengers and the protection of the Responsible Development 24 Indicators - METRO (Lines 1,2,3) environment serve as our guide and, at the Economic Performance 24 Operational Non-Financial Performance 78 same time, represent the current and future Supply Chain 26 Indicators - TRAM challenges for our Company. This is why we Passenger Service and Safety 26 Number of STASY S.A. Employees by 80 seek to constantly identify and respond to the Quality Assurance Policies 31 Gender and Job Position Projects and Investments 35 Organisational Chart 90 GDPR Compliance 36 Facilities for Persons with Disabilities 92 Passengers’ Complaint Management 36 Passenger Accidents, Incidents and Cases of 93 Indisposition per month and per Line “MetroStages” Programme Events 97 Raf#es for Tickets to Cultural Events 99 Abbreviations 102 4 Urban Rail Transport S.A // Report 2018 5 www.stasy.gr

2 2018 Highlights 272.816.988 Boardings

902.173 6.584 employee training boardings/day hours for 158.782 fewer cars circulating per day 1.068 3.175.649 participants car kilometres saved in the city due to the use of Nxed-rail transport 32,28 MWh/day of energy savings

4.479 2.105 Peak period trains without cancellations: Hours external Hours of in-house employee training for training for 163 905 99,6% 98,7% 99,1% 98,7% participants participants

Line 1 Line 2 Line 3 TRAM

99,9% Service Regularity Index (train delays under two minutes) Distribution to employees of free Free tickets worth 99,4% train service availability Tickets €25.000 for cultural events 98% of complaints resolved 6 Urban Rail Transport S.A // Report 2018 7 www.stasy.gr

4 Urban Rail Transport 3 Corporate ProNle

Information about the Report Urban Rail Transport S.A. (STASY S.A., hereinafter complementarity of the "xed-rail transport systems, “STASY”), was founded on 17 June 2011 (by Law so as to establish them in the eyes of the citizens of published in the Of"cial Government Gazette Issue the Attica Basin and of visitors to Athens as their No. 1454). The new company has brought together "rst choice for travel. A key strategic priority for the in a single corporate entity the companies Athens- Company is to constantly identify and respond to The Corporate Responsibility and Sustainable Development Report 2018 of STASY S.A. is the Company’s Piraeus Electric Railways S.A. (ISAP), Attiko Metro the needs of passengers. "rst such report, covering the period from 01.01.2018 to 31.12.2018. The information presented in the Report Operation Company S.A. (AMEL - the Athens Metro concerns exclusively the activities of STASY S.A. in Greece (unless otherwise indicated), and the Company Operator) and TRAM S.A. Strategic vision of STASΥ the establishement and is committed to disclosing its "nancial, environmental and social performance on an annual basis. the abidance of the company in the consciousness STASY is a member company of the OASA group of the public as the leading transportation In determining the contents of the Report, the Company has taken into account the provisions of Law and has as main responsibility the implementation of organisation in Greece providing excellent services 4403/2016 regarding the new type of reporting requirements for public-interest entities speci"ed by the the transportation service within the boundaries of with absolute safety, comfort and respect for the provisions of Law 4308/2014, as well as the relevant Circular 62784/07.06.2017 of the Ministry of Economy, the Attica Region for the service of the passengers, passenger. Development and Tourism (General Secretariat for Commerce & Consumer Protection, Directorate-General with the (ground and underground) "xed track for the Market, Directorate for Companies & for the General Commercial Registry [GEMI], Institutional Reg- means. The Company’s key mission , is to transport ulations & GEMI Department). citizens safely, reliably, comfortably, in line with a The primary objective of the uni"cation of the passenger-oriented philosophy and with respect In addition, the Company has adhered to the seven Key Social Responsibility Principles of the ISO 26000:2010 three companies is to achieve savings in resources for the environment, while in parallel taking care to International Standard. Detailed information about the Company’s policies and results in terms of their cor- by creating economies of scale and, in terms of its ensure the continuous improvement of the quality respondence to the Standard’s seven principles are given in the Annex to the present Report (page 70). public transport character, to ensure the necessary of its services. In order to clearly de"ne the Company’s impact on sustainable development, STASY took into account the United Nations’ Sustainable Development Goals (SDGs), examining the contribution of its business activities and results towards the SDGs. The corporate values that govern the company are: High Customer Service Level (Reliability, Cleanness, Equal Access and Comfort). Safety for employees and passengers through procedures and training. Environmental Responsibility and Innovation, promoting the use of Xxed track transportation and the integration of technology. In preparing the Corporate Responsibility and Sustain- Social Action for the beneXt of citizens and the country. able Report 2018, STASY received advisory guidance and support from Global Sustain S.A. With regard to the market served , STASY is which case the Company would have to redesign operating exclusively, as a monopoly, the "xed-rail it strategy in order to cope with the new situation. public transport system of the Prefecture of Attica and therefore does not face direct competition With extroversion being integral to its corporate from companies with the same business activity. culture, STASY has been involved in the Israeli The present Report is addressed to all Stakeholder groups of the Company. STASY encourages all readers The Company recognises as its main competitors strategic plan for the development of urban and of the Report to contact it for communicating their comments, remarks and suggestions for improvement the drivers of private cars and taxis. In addition, suburban lines in the country up to the year 2030. regarding the Report’s content as well as the Company’s corporate responsibility strategy and activities. in the section “Doukissis Plakentias - Airport”, the For the Company, this participation represents Company operates as a railway company in tandem an investment in anticipation of securing a new with other ones (TRAINOSE S.A.), yet offering source of income by exporting its know-how and To contact us, please use the following contact details: different types of service at a different frequency, expertise. Furthermore, it is estimated that besides due to which it has won the largest share of Israel, an active interest also exists in the market of Urban Rail Transport S.A. (STASY S.A.) passengers. Competition could increase only in the the Balkan countries, which in geographical terms 67 Athinas Street, 105 52 Athens event of an amendment to the current legislative are closer to Greece, regarding the development of framework, which would allow entry to the market local urban public transport systems, which is also Corporate Communication & CSR Functional Area of new companies that will be able to operate the driven by the overall European funding framework. [email protected] | (+30) 210 324 8311-17 entire existing infrastructure or sections of it, in 8 Urban Rail Transport S.A // Report 2018 9 www.stasy.gr

The new sources of income will strengthen the adopted by the Company and used as reference to Company, will secure growth over and above the guide its future activities and expansion. Electric need for it to be commercially viable, and will maximise its value. The main and long-standing objectives of STASY, which derive from the Company’s mission, are to The business environment in which STASY is maintain the high quality of the transport services operating consists in covering the transport network provided, improve the Company’s internal ef"ciency Railway in the Attica Basin in accordance with the planned and maintain and enhance the levels of safety and travel times (i.e. the frequency at which trains security. pass), speed of reaching the network destinations, and accompanying conditions (cleanliness of In addition to the basic services that it provides, stations and trains, communication with Company the Company aims to develop secondary operation personnel, reception of informational messages, services which will increase total income. To this safety), as well as in conveying to citizens the end, the Company has launched work on the feeling of having at their disposal an environment- establishment of the complete inventory of its friendly means of transport, which they can use for real estate property whose targeted commercial travel instead of their private cars at a fair price. exploitation will lead to increased income.

The combination of these parameters with events and high-tech applications, especially in stations with high passenger traf"c, can serve as an additional criterion regarding the use of "xed-rail transport. At the same time, it represents the business model

History

1855 1867 1869 1904 1910 1926 1936 1937 1957 1976 2001

Foundation of Commencement The ofNcial ElectriNcation of Operation of SAP and the Operation of the HEM undertakes All works are EHS is acquired ISAP ceases Athens–Piraeus of the Electric inauguration of the Railway. the Piraeus Athens-Piraeus Perama Tram electriNcation completed by the Greek to operate the railway. Railway the Railway. coast TRAM Tramways (1936-1977). of the KiNssia and the public State and Athens-Piraeus construction. (1910-1960). cooperate with Railway. transport service renamed Bus Line the English from Piraeus to “Athens-Piraeus (Green Buses). POWER Group. KiNssia using Electric Railway the Electric S.A.” (ISAP). Railway is fully operational. 10 Urban Rail Transport S.A // Report 2018 11 www.stasy.gr METRO

1977 A preliminary study on the design of a 2004 The extension of Line 3 to the north to METRO network. “Doukissis Plakentias” station is delivered.

The extension of Line 3 from Monastiraki to The plans for the construction of a 2007 1985 Egaleo is added to the METRO network. METRO network are included in the new Athens Master Plan presented in the same year.

A tender procedure is launched for the The construction of the two new 2008 1992 extension of METRO Line 3. METRO lines begins.

2011 Urban Rail Transport S.A. (STA.SY S.A.) 1996 The Articles of Association of OASA are is established, following the merger by amended and adapted to the provisions absorption of ISAP S.A. and TRAM S.A. by of Law 2414 on the modernisation of AMEL S.A. Urban Transport.

Urban transports in the Athens-Piraeus Seven new stations open to the public. region and their Environs enter a 2013 1998 new phase. The planning, scheduling, organisation, coordination, control, and provision of the transport services of all pubic transport modes come under the responsibility of OASA.

2000 The Nrst section of Line 2 (“Syntagma- the extension of Line 2 to Piraeus is under Sepolia”) and Line 3 (“Ethniki Amyna - construction. Syntagma”) enter into operation.

2003 The “Syntagma-Monastiraki” section of Line 3 is added to the METRO network. Currently 12 Urban Rail Transport S.A // Report 2018 13 www.stasy.gr TRAM Stakeholders STASY seeks to engage in two-way communication with all its Stakeholders and to meet their expectations, so as to evolve and progress in a responsible and sustainable manner. Stakeholders are de"ned as the social groups which, either directly or indirectly, affect or are affected by the Company, its operation and its activities.

1882 1887 1902 1908 1939 1940 The STASY Stakeholders are listed below:

} Government Bodies and Authorities } Passengers } Employees } Employee Unions and Collective Bodies The Nrst The Faliro The areas served The Nrst electric All trams in use Delivery of 60 } Academic and Educational Community trams steam-powered expand to include TRAMS enter in are refurbished. large, modern } Business Community make their TRAM begins Ippokratous, circulation. They will tramcars. } Suppliers appearance in operations. Mitropoleos and gradually replace the streets of Aharnon Streets. horse-drawn ones } Local Communities Athens. } Media } Non-Governmental Organisations (NGOs) } Cultural Organisations

Development Strategy

The Company is constantly seeking to increase be served, thus increasing the penetration of "xed- 1953 1960 1977 2004 2007 Currently passenger traf"c and to attract an increasing number rail transport and the generation of value added of passengers-users of its infrastructures. To achieve in promotional and advertising services onboard this, the development strategy followed is based METRO trains and TRAM vehicles. primarily on the development of the market and of new products and services. By adopting the strategy of diversifying activities, STASY quali"ed in the second phase of an More speci"cally, the development of the market international competition as a Light Rail Track consists primarily in attracting new groups of users operating and maintenance expert, demonstrating Decommissioning The Athens The Perama TRAM The TRAM resumes Extension from the TRAM’s who currently are not using public transport, and that its excellent know-how can lead it outside of the Patissia- TRAM ceases ceases operation. operation, almost “Kolymvitirio” station extension in ensuring a more ef"cient management of the the borders, being a member of the Pangea Israel Ambelokipi and operation. at the same time as (in Glyfada) to to Piraeus Company’s assets (buildings, shops, passenger Projects, Skoda and GEK-TERNA. In this direction, Kypseli-Pangrati the Athens Olympic Asklepieio Voulas is under transfer facilities). management of STASY further investigates its Lines. Games begin. General Hospital, construction. participation in international competitions through with the addition The Company’s new products concern technology- new business partnerships, both domestically and of one new station based services provided to passengers before or named “Asklipiio abroad. after boarding, new promotional actions to increase Voulas”. ease and satisfaction for passengers, and new commercial exploitation activities.

Additionally, even though they are not planned by STASY, the extensions of the METRO and TRAM network currently under implementation contribute to the Company’s development, as more areas will 14 Urban Rail Transport S.A // Report 2018 15 www.stasy.gr

Modern trends in the industry SWOT Analysis

The modern trends Strengths Weaknesses in transport systems across Europe and } Monopoly status of the transport services } STASY is not able to set the ticket price (as globally highlight their STASY provides to the residents of the this is determined externally). As a result, it Athens city centre. cannot exercise a pricing policy. growing importance } Reliability, know-how and speed, even at } Free-riding and the users holding free travel peak times. cards results in the Company operating for developed and developing cities. } Creating loyal customers. at a deNcit, which in turn may impact the } Investing in the development of the service level provided. METRO and TRAM networks are all steps in the right direction given the increasing Relevant surveys show that use of "xed-rail and smart transport is important for the ef"cient urbanisation. transport will be the passengers’ main preference, operation of the public transport systems. Therefore, with an expected annual growth of 3.5% until 2021. the activities of the competent bodies include the In particular, the METRO has been established as efforts for optimal connectivity between different Opportunities Threats the most practical and fast way to travel in all major transport means in practice (such as using a common urban centres of the world. electronic fare, leveraging synergies, locating transit } Implementation of the electronic ticket to } Vandalisms and delays in the stations within a short distance of each other etc.), In Athens, the METRO keeps expanding in order the provision to passengers of information in real tackle free-riding. implementation of the electronic ticket. to cover more of the city’s urban areas, while the time, delivered directly to their mobile phones via } Initiatives for the development of the } Delay in the launch of the extensions of planned expansions of the TRAM network meet smart applications or interactive boards at stations Company’s real estate property and the METRO and TRAM lines, which result with increased acceptance due to the passengers’ and stops, the provision of free wireless Internet etc. commercial exploitation. in loss of passenger trafNc. sensitisation to environment-related issues. The main drivers of the increase in the penetration of "xed- According to International Association of Public } initiatives for substantial savings in } The fact that other companies licensed as rail transport are related to demographic, social and Transport (UITP), 73% of METRO stations worldwide resources, either in terms of energy (e.g. railway operators can also provide services economic changes. The increase in the number of provide some form of internet access, while the automatic driving system) or in terms of in the section “Doukissis Plakentias - city residents may be due to the natural growth of corresponding "gure regarding internet access materials (programmatic agreements for the Airport”. the population, as well as to the expansion of the onboard trains is 58%. Finally, 68% of METRO maintenance of essential spare parts). cities’ boundaries. The concentration of population operators worldwide are examining the development intensi"es the need for fast, affordable and easy of a number of connectivity options for their services } Assignation of transport projects or travel. over the next three years. consulting experience in Greece and abroad.

Given the advances in science and medicine, the number of elderly people, especially of those over 80, will increase substantially. More speci"cally, the European Rail Research Advisory Council (ERRAC, 2013) predicts that by 2050 increasing numbers of elderly citizens will be using "xed-rail transport for both urban and suburban travel.

At the same time, however, the younger population also shows a clear preference for public transport for intra-city travel and generally avoids using private cars for the same purpose.

Because of the increasing population density in large cities, the development of integrated services 16 Urban Rail Transport S.A // Report 2018 17 www.stasy.gr

Infrastructure

Electric Metro

Railway The operation of Lines 2 and 3 of the Athens METRO The Electric Railway operates was launched in 2000. 24 stations and forms part (as Line 1) of The two Lines have a total the Athens METRO Network length of 57.4 km created with the operation of and serve 41 stations METRO Lines 2 and 3. (“Syntagma” station is

Today, the Electric Railway starts from parallel to the two rail tracks. More considered to be a double one, the port of Piraeus, heads east to Neo speci"cally, the basic sub-structure Faliro, then moves along the Athens- from “Pireas” station to “Neo Faliro” because it is part of both Line Piraeus Street along the boundaries station consists of wooden sleepers of Moschato and Kallithea, then and joined rail track, and from “Neo 2 and Line 3). through Petralona and the centre of Faliro” station to “Ki"ssia” station Athens (Monastiraki and Omonia), of concrete-cast sleepers, cement continuing north through Patissia, sleepers and welded rail track. Nea Ionia, Heraklion and Maroussi, and terminating at Ki"ssia. The Athens International Airport “Eleftherios The trains running on Lines 2 and 3 of the Athens The network uses trains in "ve Venizelos” and the region of Mesoghia are directly METRO are trains in six-car con"guration. and six-car con"gurations for the linked to the city centre by METRO trains, serving four services run. Five-car trains are of stations (Pallini, Kantza-Paiania, Koropi and Airport) First-generation trains , manufactured in 2000 by earlier types and their circulation and operating on the network of the Suburban Railway Siemens, Alstom and Adtranz, are the oldest trains in is restricted to Line 1 only. More for a length of 20.7 km. operation on Lines 2 and 3. These trains serve Line 2 and speci"cally, they belong to the 8th a section of Line 3, do not allow passengers to move Batch delivered in 1983, and 10th Line 2 of the Athens Metro is the “Anthoupoli - Elliniko” between cars during travel as do the newer trains, and Batch delivered in 1993, while the Line, shown on maps in red, with 20 stations and a are the only METRO trains with sliding doors instead of six-car trains (3+3) belong to the 11th total length of 17.9 km. interlocking ones. Batch delivered in 2000. Line 3 of the Athens Metro is the “Aghia Marina - Line 1 does not have the same sub- Doukissis Plakentias - Airport” Line, shown on maps in structure at all points, however its blue and linking “Aghia Marina” station in the western main features are a track gauge suburbs of Athens to the Athens International Airport of 1,435 mm and the supply of “Eleftherios Venizelos». It has 21 stations and for most power at 750 Volts DC by a third, of its length, from “Aghia Marina” station to “Doukissis electri"ed rail laid on the ground, Plakentias” station, it runs underground. 18 Urban Rail Transport S.A // Report 2018 19 www.stasy.gr

are adjusted according to the season, both in the passenger area and in the drivers’ cabins. Today, 35 trams are available.

Second-generation trains, manufactured in 2003 by Mitsubishi and Rotem, are the second series of trains Construction of the Athens TRAM followed the latest international standards and speci"cations. As operating on Lines 2 and 3, and are quite different from the a result, it boasts safe junctions, controlled by traf"c lights, at the locations where tram and road older ones operating on these Lines. They are air-conditioned traf"c cross, pedestrian traf"c is allowed at clearly demarcated pedestrian crossings, passengers and allow passengers to move between cars during travel, can safely access the stops (using special ramps) and board the vehicle (no stairs), and there are as do all newer trains. Of the 21 trains in operation, seven can several facilities (such as railings and demarcation kerbs) to deter any passenger movement which also operate on the national railway network to the airport could cause an accident. at higher speeds, using an overhead AC power collection cable.

Third-generation trains , manufactured in 2012 by Hyundai Rotemand Siemens, serve Line 2 and a section of Line 3, are painted in black, white and light green colours on the outside and are "tted with TV monitors with electronic message boards inside. Like the second-generation trains, they are Parking Facilities air-conditioned and allow passengers to move between cars during travel. To provide a better service to passengers, METRO operates four organised parking facilities.

More speci"cally, at “Sygrou-Fix” station a controlled underground parking facility and a bus transfer station is in operation on a 24|7 basis. At “Halandri” station, a controlled open-air parking facility is in operation. At “Nomismatokopio” station, a controlled underground parking facility and Tram a bus transfer station are in operation on a 24|7 basis. At “Aghia Marina” station, a controlled multi- storey parking facility and a bus transfer station are in operation. Finally, a parking facility is also As a means of public transport, the TRAM available at “Kerameikos” station. is built to penetrate the urban fabric, linking municipalities and neighbourhoods and The pricing for the use of the above facilities make them particularly attractive to offering reliable, fast, comfortable and safe METRO users, as they provide high-quality services at a relatively low cost. daily commuting. However, in order to be able to cope consistently with this role, it In addition, non-controlled parking facilities are available at the “Katehaki”, “Ethniki Amyna” and must also be supported by the necessary “Doukissis Plakentias” stations. As regards the TRAM, non-controlled parking areas are located infrastructures. near the following TRAM stops: “Trocadero”, “Marina Flisvou”, “Asklipiio Voulas”, “SEF”, “2nd Aghiou Kosma”, “Kentro Istioploias” and “Delta Falirou”. The Athens TRAM network consists of two lines and runs the event of works being carried out in the network. In Syntagma-Voula, Syntagma - Peace and Friendship Stadium addition, at all stops and at several intersections, (SEF), and Peace and Friendship Stadium (SEF) - Voula a closed-circuit television (CCTV) system has journeys. It stretches over a distance of 25.9 km (including the been installed for the safety of passengers and 2.2 km connector line between Depot and the commercial line). to prevent malicious actions, protect company assets, and monitor and better regulate tram It represents an investment of EUR 340 million, which was traf"c at points of interference with vehicles "nanced mainly by grants under the Programmes of the moving on the road. Community Support Frameworks and by loans from the European Investment Bank.

A passenger information system has been installed at the The modern Athens tram is a bidirectional stops, using audio announcements and variable message signs articulated vehicle, capable of pulling two coupled (telematics) displaying arrival times for trams, any service vehicles in train mode. It has a transport capacity delays or deviations and other additional information. of 56 seated passengers, including specially designed seats for people with disabilities, and There is also an emergency phone, for use in emergencies only of more than 200 standing passengers. It offers to communicate with the Operation Control Centre or in the heating, ventilation and air conditioning, which 20 Urban Rail Transport S.A // Report 2018 21 www.stasy.gr

Directorate-General Operation

Directorate-General Maintenance and Works

Directorate-General Financial, Support & Corporate Governance Administrative Services Legal Service

Operational Planning and KPIs Monitoring Nine organisational units report directly Functional Atra to the Chairman of the Board and CEO. Quality, Certi"cation and Environment Functional Atra These are the following:

Press and Public Relations Of"ce STASY is one of the largest public sector companies, Internal Protective and Preventive Services having undertaken to support the citizens’ travels by "xed-rail transport in the Attica Basin. For this (ESYPP) reason, the Company’s corporate governance has been planned so as to maximize the ef"ciency of its operations without delays and distortions. Internal Audit Service (pursuant to Law 3429/2005) The Company’s new Organisational Chart was approved and enacted by Law 3920/2011 (published in Government Gazette issue 1372/B/6.6.2011). With this Organisational Chart, the Company lays down the structure, con"guration, hierarchical ranking, internal organisation and main responsibilities of its units/ services.

In addition, it determines the hierarchical organisation and the relations of units/services between them as well as with the Management. The full organisational structure of the Company, including the distinction between the various categories of Personnel, is set out in the Internal Organisation and Operation The Chairman of the Board and CEO may by decision Regulation (published in Government Gazette issue 505/28.02.2014). (act) of his establish independent (i.e. outside of the In addition to the above, the structure of the Company’s hierarchical structure) bodies/services Company includes the following bodies/services reporting to the Chairman and CEO, for the purpose of and job positions which report to the Chairman of executing speciNc projects/tasks or performing speciNc the Board and CEO: roles such as, indicatively, the following: Board of Directors

Chairman of the Board and CEO Special Advisors

Directorates-General and Units reporting directly to Civil Emergency Planning Working Groups The units that make up the Company’s the Management Technical Committee Tender Committees organisational structure are ranked from top Divisions to bottom as follows: Legal Advisor to the Management Contract Supervisors, Contract Managers Functional Areas or Services and Monitoring and Acceptance Secretary to the Board of Directors Committees in connection with projects Departments (supply and service contracts) Secretary to the Management Of"ces/Units Fire Safety Chief (role), Civil Emergency Planning Chief (role) etc. 22 Urban Rail Transport S.A // Report 2018 23 www.stasy.gr

The above bodies/services are staffed by persons with very good knowledge, experience and/or Approach to specialisation in the subject scope of the work assigned to them. Depending on the requirements of each project/task or role, these persons are either seconded from the organisational units to which they belong Corporate Responsibility for the duration of the project/task or role assigned to them or, alternatively, remain in their appointed job and Sustainable Development positions and perform in parallel the speci"c duties of the project/task or role assigned to them.

The composition of the Board of Directors on 31 December 2018 was as follows:

Chairman For STASY, Corporate Responsibility and Sustainable Development is an integral part of its corporate culture and strategy, the company is committed to contribute to sustainable economic growth by providing Stavros Stefopoulos, Architect high quality mobility services, to improve the quality of life of employees and their families, to take all necessary measures to conserve natural resources and to participate actively in social, cultural and educational Chief Executive OfXcer (CEO) actions.

Georgios Thomopoulos, Economist Vice Chairman

Spyridon Lorentzatos, PPC Employee The target is, Corporate Responsibility and Sustainable Development to govern every function internally and Members externally and to be a ... way of life . Sotirios Petroulas, Economist, Executive Member

Spyridon Revithis, STASY Employee, Executive Member (with Christos Kou- kis as his deputy)

Panagiotis Mantas, Education Advisor (Grade A), Ministry of Education, Research and Religions Affairs, Non-Executive Member For this reason, the company has harmonized its management measures, takes measures to ensure activities with the United Nations’ Sustainable that its line network is green areas within the urban Georgios Tokas, Greek Railway Rolling Stock Maintenance Company Development Goals and compiles an annual Corporate environment and applies the System of Rewarding (EESSTY) Employee, Non-Executive Member Responsibility and Sustainable Development Report. Alternative Packaging Waste Management.

STASY focuses its actions on the key areas of Finally, the company consistently supports Employees, Environment, Society, Culture and remarkable social actions to enhancement of Education, aiming the greatest positive impact. vulnerable social groups and events in cooperation with Non-Pro"t Organizations. STASY promotes In particular, the company provides training Greek culture through works of modern art and Based on the provisions of Law 4389/2016 as currently in force, OASA and its subsidiaries, OSY and to employees, having as priority the adequate antiquities exhibits at METRO and Electric Railway STASY, in accordance with the provisions of Law 390/2011 concerning the inter-company relations of awareness regarding health and safety at work, seeks stations, maintains the Museum of Electric Railway OASA, OSY and STASY, are among the "rst companies transferred to Hellenic Corporation of Assets and to develop their skills, has set a corporate blood and organizes educational visits and tours to the Participations S.A. (N.4512/2018). bank, a football team, and provides free tickets for stations. cultural events at its employees. Therefore, the governance model of both OASA and its subsidiaries needs to be aligned with that of HCAP S.A. The actions of adapting the corporate governance code and STASY’s statute have begun in Furthermore, STASY monitors resources’ 2018 and are expected to be completed by the end of 2019. consumption, implements all necessary waste 24 Urban Rail Transport S.A // Report 2018 25 www.stasy.gr

5 Costs of STASY 2017 2018 Change RESPONSIBLE DEVELOPMENT Remunerations (Cost of Work) 81.057.261 82.268.937 1,49%

- Regular Earnings (Collective Agreement) 48.966.398 45.231.775 -7,63%

STASY gives high importance to responsible operation, the good "nancial situation of the company, the - Allowances 1.479.678 safety and the customer service, the quality of the mobility services and the continuous investments constitute essential components of the corporate development. - Extraordinary earnings (overtime, retirement, allowances) 9.549.224 8.337.668 -12,69%

- Other beneNts 6.644.674 7.085.831 6,64%

Economic Performance - Employer Contributions 15.896.965 15.991.689 0,60%

Fees and Expenses of third parties 2.647.155 2.563.683 -3,15%

Third Party BeneNts 14.728.262 13.674.532 -7,15%

In 2018, the total revenues of STASY amounted to 143.285.271 euros showing a minimum decrease of Fuels / Traction Current 14.821.383 12.427.733 -16,15% 0.70% over last year’s use. Taxes 1.810.539 2.027.148 11,96% During the year, STASY achieved the rationalization of the "nancial data, the implementation of the electronic ticket resulted in an increase of 9,81% and 19,46% in sales of tickets and boarding cards Other Costs 14.635.555 16.098.376 10,01% respectively, the total Operating Revenues increased by 12,68% and the subsidies decreased 30% . Other Inventories (spare parts etc) 1.909.833 1.502.864 -21,31% Total expenses of the company amounted to 130.563.272 euros , decreased by 0,79% compared to the year 2017. STASY, one of the largest employers in the country provided for 2018 a total remunerations Total Operating Costs 131.607.987 130.563.272 -0,79% 82.268.937 euros . Also, third party bene"ts and taxes paid by the company amounted to 13.674.532 euros and 2.027.148 euros , elements which point out the magnitude of the shared value of the company in the country. +19,46% +9,81% +12,68%

Revenues from Boarding Revenues from Ticket Sales Operating Revenues Card Sales Revenues of STASY 2017 2018 Change

Revenues from Ticket Sales (shared by OASA) 47.859.491 52.552.524 9,81% 82.268.937€ Revenues from Boarding Card Sales (shared by OASA) 38.883.764 46.452.259 19,46% Remunerations Revenues from Rents 3.928.715 3.927.182 -0,04%

Revenues from Advertisments 2.226.167 2.123.237 -4,62% Business risk

Other Income 6.152.016 6.555.485 6,56% In addition to the operational risk to which the Company is exposed, there is also the business risk arising from the uncertainty in the current legal framework for public-interest companies. The Company’s inclusion in the Total Operating Revenue 99.050.151 111.610.688 12,68% General Government entities with the implementation of the relevant legislative and regulatory framework, requires a speci"c internal structure which increases bureaucracy and delays the Company’s response to the Grants 45.246.773 31.674.583 -30% implementation of its procedures.

In what in particular concerns the Company’s compliance with EC Regulation 1370/2007, with full effect as of Total Revenues 144.296.924 143.285.271 -0,70% 3 December 2019, regarding the priority lines for the creation of an internal market for public transport, the diversi"cation in the contracts for the award of urban transport services and the transition to a sustainable mobility scheme, the Company’s current structure may require modi"cation. A similar risk arises with regard to the possibility for the Company to participate in international tender procedures, which requires the amendment of the legal framework, something which has not been implemented so far (a relevant request was made in 2017). 26 Urban Rail Transport S.A // Report 2018 27 www.stasy.gr

Highlighting consumer issues as a focal point of More speci"cally, the Charter includes the its policy, STASY is committed to providing high Passengers’ Rights on scheduled and non-scheduled quality services to passengers travelling by "xed- public road transport and "xed-rail transport lines, Supply Chain rail transport. the Passengers’ Obligations on scheduled and non-scheduled public road transport and "xed-rail transport lines, and the Obligations of the Transport Operators. STASY attaches particular signi"cance to its supply chain and takes steps to secure the timely STASY participated in the establishment of a conclusion of purchases and the availability of the full supplies required to support its business needs. Charter of Obligations to Consumers for OASA The Procurement Functional Area acts as a catalyst in this effort. Its role is to manage purchase and the companies providing transport services in requests for materials or services for extraordinary, unforeseen and non-scheduled supplies or services the Athens-Piraeus area and their environs, thus The Charter also includes the following: the for the purpose of replenishing stocks of materials, up to the value of 60,000 euros per Common proving itself true to its commitment. mechanism for processing complaints of violation of Procurement Vocabulary (CPV) code, on a calendar year basis. The Procurement Functional Area also the Regulation of Passengers’ Rights on scheduled carries out, on an ad hoc basis, tender procedures with a contract value from 0.01 to 60,000 euros, and non-scheduled public road transport and "xed- by posting the request for bids on the “Diavgeia” platform, on KIMDIS (the Central Electronic Public rail transport lines; the payment of compensation The Charter is a regulatory text which establishes Procurement Registry) and on the STASY corporate website, in compliance with the provisions of by a Transport Operator or Travel Agent or Travel the framework for the provision of passenger Law 4412/2016. Depending on the amount of the purchase request, the process determined by the Organiser; the penalties to be imposed in the transport services by public transport service Company is set out below: event of a violation of provisions of the Regulation providers using public road transport means (buses) of Passengers’ Rights on scheduled and non- and "xed-rail transport means (Electric Railway, scheduled public road transport and "xed-rail METRO, TRAM), with a view to providing quality, transport lines; and the Authorities responsible for From 0,01 to 300 euros: phone-based market research ef"cient and continuously improving passenger monitoring the implementation of the provisions of transport services and enhancing the ef"ciency and the aforementioned Regulations. sustainability of passenger transport in Greece.

From 301 to 1.000 euros: submission of bids by fax Safe and Smooth Operation of the METRO (Lines 1, 2 and 3)

The Athens METRO is one of the safest Metro systems in the world . This is not by accident, since the advanced technological systems installed are operated by experienced and suitably trained personnel. Safety in the METRO is the result of careful study and planning, of the adoption of all nec- From 1.001 to 20.000 euros: submission of sealed bids to the Central essary measures at the implementation stage, of thorough inspections, and of an ongoing evaluation Protocol (or holding of an electronic auction, as appropriate) process based on which corrective measures are taken.

Advanced technical systems, such as the Automatic Train Protection (ATP) System, the Fire Detection and Fire Fighting System, the Ventilation and Smoke Exhaust System, the Closed-Circuit Television From 20.001 to 60.000 euros: simpliNed tender procedure - drafting of (CCTV) system, the Surveillance and Alarm Systems, Uninterruptible Power Systems etc., ensure the invitation to tender document / submission of sealed bids maximum possible level of safety for passengers, personnel and equipment. (or holding of an electronic auction, as appropriate) The signalling system relies on sophis- ticated software, conforming to the latest and most rigorous speci"cations, to ensure the safe circulation of trains under both normal and extraordinary Passenger Service and Safety conditions. Additionally, the electri"- cation system supplying traction current has been designed in such a way that, even in the event of a failure in a power supply line, trains can continue Obligations to Passengers to circulate without problems. Further- more, the aeration system uses sophis- ticated software to ensure a pleasant Respect for the consumer in practice and the environment in the stations under normal operating conditions, while in the development of high consumer awareness are event of smoke or "re, it provides a safe escape route for both station per- pre-eminent examples of culture and quality . sonnel and passengers, by means of a fully automated procedure. 28 Urban Rail Transport S.A // Report 2018 29 www.stasy.gr

Safe and Smooth Operation of the TRAM

Regarding the use of the TRAM, STASY takes into account not only the passengers but also the drivers and the pedestrians with whom the TRAM crossed paths during its journeys. The CCTV system is used to constantly monitor In 2018, the Training Department carried out all the and assess passenger traf"c in the stations, so necessary trainings regarding the current Safety that corrective action can be taken in the future, Management System, in accordance with the with a view to optimising the services provided to requirement of railway operator license granted passengers. Public announcements are made in real to STASY for the section “Doukissis Plakentias - time, to prevent a potential accident to a passenger Airport”. For 2018, the value of safety indicators for Passenger Accidents, Incidents and Cases of Indisposition per Line or damage to technical equipment, as well as to the section “Doukissis Plakentias – Airport” was nil inform passengers about the circulation of trains or (there were no recorded incidents involving a risk people with disabilities about the operation of the to either personnel or passengers). Total Occurrences Recorded in 2018 lifts. STASY attaches particular importance to the The daily operation of the METRO is coordinated safety of the passengers using the METRO and Line 1 Line 2 Line 3 TRAM Total by the Operation Control Centre, which operates to the service level they are provided with. Thus, on a 24|7 basis all year long. The Operation Control it constantly seeks to ensure that important Centre personnel receives accurate information in information is communicated to them during their Number of accidents 90 138 85 102 415 real time about the system of the METRO’s two travel and that they are updated with the necessary Number of accidents involving injuries to passen- 72 100 68 7 247 Lines, via the Centre’s state-of-the-art equipment. instructions when they use "xed-rail transport gers All individual technical systems (signalling, means. electricity, aeration, PA, building management Number of fatal accidents 3 0 0 1 4 etc.) are monitored and remotely controlled by the Number of accidents involving injuries to pedes- Operation Control Centre. For each subsystem, two 0 0 0 3 3 trians or private-car drivers or three standby systems are available locally. Number of passenger incidents 283 308 215 11 817

Number of incidents involving indisposition of 193 170 130 7 500 passengers

To ensure proper use of Nxed-rail transport means, STASY has introduced a number of prohibitions aimed at safeguarding the level of service provided to passengers. Loss of Property In particular, the following are not allowed: In case of loss of property, passengers may contact the Lost Property Of"ce. Articles found on the METRO or TRAM should be handed to the personnel of the station where they were found. } Smoking } Transporting iammable or hazardous substances, materials and objects } Transporting objects causing nuisance } Consuming beverages and food Facilities for Persons with Disabilities } Boarding trains under the iniuence of alcohol or drugs STASY seeks to constantly ensure that its network facilities are accessible to persons with disabilities } Selling or distributing goods or services and that such persons not obstructed in any way from using the transport means provided by the } Using musical instruments Company. } Begging or harassing passengers } Littering The projects for the renovation of the Electric Railway stations have permitted substantial interventions to be made, in order to improve access by persons with disabilities to the stations themselves } Stepping down onto the tracks and entering the tunnel and the area around them. The most important of these interventions concern the installation of el- evators at all stations of the network and the construction of access ramps for persons with reduced mobility, where this was feasible and necessary, and movable ramps to help them access the trains. Tactile paving was also used to create paths for the blind, both at the platforms and in the area around the stations. 30 Urban Rail Transport S.A // Report 2018 31 www.stasy.gr

STASY remains committed to facilitating the mobility of persons with disabilities, with interventions in areas where the network runs on the surface and bisects the city’s road network, such as for example the construction of a pedestrian bridge with access ramps in the area of Aghios Dimitrios in Neo Faliro.

As far as the METRO is concerned, facilities for persons with disabilities are provided at the stations Quality Assurance and onboard the trains. Policies

In what concerns the TRAM , STASY has provided for the direct boarding and disembarkation of people with reduced mobility to/from the TRAM vehicles without the use of steps, as well as for special ramps to facilitate their access to the stops. Inside the vehicles, specially designed seats are available for use by persons with disabilities. To facilitate the mobility of persons with visual impairments, a special path with tactile paving is laid out at the stops, and audio signals are used inside the vehicles. In addition, monitors indicating the stops are installed inside the vehicles to better serve people with hearing impairments, and the drivers of the TRAM vehicles have received special training in order to Safety of employees, passengers and assist persons with disabilities. corporate property

With a view to facilitating the daily life of persons with disabilities, during the phase of the TRAM’s extension to the Asklepieio Voulas General Hospital and in support of the Patriotic Institute for Social STASY Welfare and Understanding (PIKPA) Branch in Voula, an auxiliary platform was constructed exclusively Protection of the environment for serving the occasional travels of the children in the care of PIKPA. STASY also landscaped the sur- applies a rounding area, rebuilt the pavement and installed a new sentry box and roo"ng. Quality System that is Customer-service Finally, STASY offers speci"c facilities to persons with disabilities, using which they can: an- geared to: nounce their arrival at the terminal stop and request assistance in cases of dif"culty; proceed from the designated point to the ticket control booth, the waiting hall and the boarding area; board the vehicle using lifts, wheelchairs or other assistance as needed; load their baggage; collect their baggage; disembark from the vehicle and go to their seat. EfNcient corporate operation

The Quality System covers all activities and organization- Transportation of bicycles Travelling with animals al structures of the company and includes documents (Procedures, Working Instructions and Forms) which are The basic elements of the SMS are: drafted, checked, approved and issued in accordance with the applicable company procedure. The documents Transportation of small pets on } Safety Policy - Management Transportation of bicycles on sched- road and "xed-rail transport lines of the Quality System are distributed to their recipients uled urban "xed-rail transport lines is allowed under the passenger’s and are available in electronic form on the company’s in- Commitment is allowed under the passenger’s re- responsibility and at the discretion ternal website. The company encourages employees to } Compliance with legislative and submit proposals for modifying - improving existing doc- sponsibility and at the discretion of of the driver or other authorised regulatory safety requirements the driver or other authorised repre- representative of the transport op- uments or creating new ones. } Adoption, review and redesign of sentative of the transport operator, erator, depending on vehicle/train depending on vehicle/train occu- occupancy and taking also into con- Furthermore, STASY has been licensed as Railway Un- Security Targets pancy and taking also into consid- sideration the safety of the passen- dertaking for its activity in section «D. Plakentias-Airport } Satisfaction of all requirements for eration the safety of the passengers. gers (except for guide dogs, whose «and has a Safety Certi"cate (Part A and B) by the Reg- passenger and employee safety transportation is allowed). ulatory Authority for Railways (R.A.R.). STASY applies a Safety Management System (S.M.S.) for the section «D. Plakentias - Airport «, in accordance with the requirements of applicable European and National legislation. 32 Urban Rail Transport S.A // Report 2018 33 www.stasy.gr

Within the framework of the Quality System, the company carries out internal safety audits to con- tinually improve its implementation. Particular emphasis is placed on employee participation in the Key Performance Indicators development of the Quality System at all levels, such as the identi"cation of the risks, taking and implementing the appropriate safety measures and the education. 2017 2018 In addition, in the framework of its supervisory role, the Regulatory Authority for Railways (R.A.R.) carries out system inspections to monitor the compliance of STASY with the requirements of the Quality Line 1 85.797.953 83.880.122 System. In 2018, the relevant organisational units of the STASY have made corrective actions to remove Non-Compliance and / or to implement improvement proposals suggested by the RAR. Boardings per Line Lines 2-3 175.957.801 175.348.219 Finally, executives of the company participated in a two-day conference organized by RAR on the reg- TRAM 13.787.361 13.588.647 ulatory framework of the 4th Rail Package in order to be informed about the requirements of the new legislation and to prepare the company for its timely and complete implementation. Vehicle-kilometres Travelled 51.144.249 51.698.380

Vehicle-kilometres Scheduled 51.356.815 52.010.443

Key Performance Indicators Vehicle-kilometres Travelled / Vehicle-kilometres Scheduled (%) 99,8% 99,4%

Line 1 0,1% 0,4% As the quality of transport services is extremely important for STASY, the Company’s Peak Period Train Cancellations Line 2 0,1% 1,3% policy attaches particular signiNcance to four areas: Safety , Reliability , Speed per Line (%) and customer Satisfaction . Line 3 0,2% 0,9%

Line 1 0,2% 0,3%

Non-Peak Period Train Cancellations Train Service Quality Indicators Line 2 0,1% 0,3% The Company uses speciNc tools to per Line (%) monitor the progress made in the Line 3 0,2% 0,2% Human Resources Indicators achievement of the goals which it has set itself in the above areas. These TRAM Service Cancellations (%) 0,9% 1,3% Rolling Stock Indicators tools are summarised by the following Service Regularity Index (train delays under two minutes) 99,50% 99,90% Quality and Performance Indicators: Safety Indicators Number of Breakdowns per 10,000 Vehicle-kilometres travelled 0,31 0,35

Number of Passenger Accidents per 1,000,000 Boardings 1,26 1,10 More speci"cally, data are collected and analysed and relevant reports are issued on a weekly and monthly basis. The value of each indicator is compared to the target value (weekly or monthly) set by the Company and to the annual moving average. The target value for each indicator has been set in cooperation with other European Metro networks using a similar network and operating for a longer period of time. The convergence the value of each indicator on the target value (benchmarking) con- Vehicle-Kilometers Travelled "rms the high operation standards. 2017 51.144.249 Vehicle-kilometres travelled in 2018 reached 51.698.380 , while train service availability stood at nearly 99,4% . Also, the rate of peak period train cancellations per Line for 2018 stood at 0,4% for Line 1 , at 2018 51.698.380 1,3% for Line 2 and at 0,9% for Line 3 . The rate of non-peak period train cancellations per Line for 2018 stood at 0,3% for Line 1 , at 0,3% for Line 2 , and at 0,2% for Line 3 .

Train Service Availability (%) STASY also records the TRAM service cancellations rate, which for 2018 stood at 1,3% . Finally, the number of passenger accidents per 1.000.000 boardings stood at 1,10 , down 12,7% from 2017. 2017 99,80%

2018 99,40% 34 Urban Rail Transport S.A // Report 2018 35 www.stasy.gr

Peak Period Train Cancellations per Line (%) Projects and Investments

2017 2018 1,30% 0,90% Today, the extensions of the network make Piraeus to an important transport center, bringing together 0,40% two Metro lines (Line 1 and Line 3), the Port, the Suburban Railway and the TRAM. In addition to transport services, the areas of Piraeus are bene"ted greatly, as TRAM contributes substantially to 0,10% 0,10% 0,20% improvement of the transit area by enriching green, planting new trees and shrubs and creating new green spaces. Line 1 Line 2 Line 3

Projects and investments in the METRO

The METRO is extended with six new stations and 7.6 km of underground Non-Peak Period Train Cancellations per Line (%) line. More speci"cally, the contract for the extension of Line 3 to Piraeus was signed with the J&P AVAX, GHELLA SPA and ALSTOM TRANSPORT construction consortium in March 2012, marking the launch of the pro- 2017 2018 ject’s construction.

0,30% 0,30% Once completed, the extension of the METRO to Piraeus will serve 0,20% 0,10% 0,20% 0,20% 132,000 passengers per day, while the travel from Piraeus Port to the Airport will only take 45 minutes. Additionally, its operation will reduce by 23,000 the number of private vehicles in circulation every day, in turn Line 1 Line 2 Line 3 leading to a reduction of CO 2 emissions by 120 tonnes per day.

A Tunnel Boring Machine (TBM) will be used to construct the Metro tunnel, in order to minimise or even avoid altogether any disturbance to the activities of nearby Municipalities. In total, 2,000 people are expected TRAM Service Cancellations (%) to work during the extension’s construction period.

Finally, the current Athens METRO Lines Growth Plan also includes MET- RO Line 4, which will operate the route Alsos Veikou - Evangelismos - 2017 0,90% Faros - Maroussi, with planned extensions to Vyronas / Ano Ilioupoli and Perissos / National Road. 2018 1,30%

Projects and investments in the TRAM

Number of Passenger Accidents per 1 million Boardings The operation of the TRAM has been based on the most up-to-date technical means, such as closed-circuit television (CCTV) and special surveillance and alarm systems.

2017 1,26% Regarding the extensions of the TRAM network, the extension to Piraeus (Neo Faliro - City Centre - Piraeus Port) is currently in progress, while at the same time 25 new 2018 1,10% TRAM vehicles will be purchased under an international tender procedure, in order to support the new extension. 36 Urban Rail Transport S.A // Report 2018 37 www.stasy.gr

GDPR In cases where corrective actions are required, the responsible organizational units of the company Compliance undertake to carry them out.

STASY carried out a maturity study of the organization with regard to the provisions of the GDPR Reg- ulation 679/2016/EU on the protection of personal data. The ways used to inform passengers / citizens are: All areas of the organization’s activity, the departments and units have been assessed regarding the preparedness for compliance with the GDPR, areas identi"ed where improvement actions are required and analytical measures are proposed to enable the organization to start timely implementation of all necessary actions for the application of the Regulation.

The company’s main concern is the design and implementation of risk assessment, impact assessment, Electronic continuous improvement and audit of the effectiveness of corrective actions, aiming at data safety and communication or a business continuity.. Direct oral response written response by from the Press & Public No incident of unauthorized access, leakage, loss or damage to information was recorded in 2018. Answer by telephone letter when the request/ Relations OfNce staff suggestion/complaint has been submitted in writing Passengers’ Complaint Management

STASY has a mechanism for the handling of Subsequently, the Press & Public Relations Of"ce requests, suggestions or complaints addressed to records every written request, suggestion and The Press & Public Relations Of"ce publishes monthly reports on registered claims, suggestions or the company by organisations, passengers and complaint of a passenger or citizen, which then are complaints registered in the Complaint Record System, as well as the status of their handling. citizens in general, relating to the operation of the registered to the Electronic Complaints System. network. Depending on its type and importance, any request, In the year 2018, 1.762 requests , suggestions and compalints were "led, a "gure that was reduced by Passengers and citizens "le their requests, suggestion or complaint is handled by the Press & about 30% by 2017. suggestions or complaints verbally and in writing Public Relations Of"ce to the Communications Of"ce (Syntagma Station), to the staff of the Stations and tio the Of"ce of the either directly or following an investigation by The response rate from STASY for the reference year it reaches 98%, while about 2% remains in a pend- Central Secretariat. the relevant services involved, with a duty to ing situation as either the corrective actions required or the data for the required response have not respond within two months in accordance with been "nalized. In addition, complaints may be forwarded to the the provisions of the Passenger Rights Regulation Corporate Communications Division by telephone regular and extraordinary services by public means or e-mail held for this purpose. Relevant information of transport (buses) and "xed track means (Electric is available in the «Passenger Service» section of Railway, Metro and Tram) - Government Gazette the company’s website www.stasy.gr. 1181B ‘/ 19.06.2015. 38 Urban Rail Transport S.A // Report 2018 39 www.stasy.gr

6 OUR PEOPLE Respect Human Resources 1906 to Human Rights 76,38%

On 31 December 2018, the Company employed a total of 2.494 individuals , of which 1.906 (76,42%) men and 588 (23,58%) women . The per- centage of employees covered by Collective Labour Agreements and by the STASY Corporate Collective Labour Agreement stands at 100%. The Company also offered internships, wishing to make a tangible contribu - tion to the efforts to enhance employability for young people starting 588 STASY recognises and respects human rights and makes sure that all its operations are fully aligned out on their professional career. During 2018, 29 students of Techno - with the Universal Declaration of Human Rights. logical Educational Institutions (TEI) and Vocational Training Institutes 23,62% (IEK) , 46 students of Upper Secondary Vocational Education Schools In particular, the Company defends individual a discrimination of any form or leads to forced (EPAL) and Apprenticeship , 8 students of Vocational Education Schools freedom and works to avoid any kind of labour. (EPAS) and 2 trainee lawyers worked as interns in the Company. discrimination. The recruitment procedure is regulated by the Greek legislation and the Furthermore, the Management of the Company Number of Employees by gender and job position on 31.12.2018 Management of the Company assigns duties to, pledges to protect children and minors against rewards and compensates employees on the their exploitation for labour as well as against Male Female basis of their formal and essential quali"cations undeclared employment and prohibits all sexual and according to the requirements of their job, or other harassment or exploitation of them in the Deputy Director-General of Operation – Lines 1,2,3 1 0 without any discrimination on grounds of race, workplace and in the areas where they perform Deputy Director-General – Maintenance 1 0 religion, ethnic origin, colour, gender, identity, age, their activities in general. Directorate-General – Operation 2 2 nationality, sexual orientation, family status or any Finally, the Management of the Company ensures Directorate-General Financial, Support & Administrative Services 2 3 other characteristics protected under the law. impartial conduct and respects the privacy of all Directorate-General Maintenance and Works 2 1 The Company also encourages all its employees its employees. Therefore, the keeping, processing Public Relations OfNce 2 2 to respect the individuality of every colleague, and use of their personal data complies with the Motor Pool OfNce 12 0 supplier or client, and urges them to refuse to framework set out by the law and is carried out Press OfNce 1 1 condone any behaviour which is offensive to the in line with the requirements of the Company’s Administrative Services Division 44 74 personal dignity of the individual and represents activities. Trainining Division 3 0 Commercial Policy and Corporate Communication Division 13 13 Fare and Network Safety Division 164 112 Operation Division – TRAM Line 159 16 Operation Division – Line 1 267 72 Employee Representative Operation Division – Line 2 225 83 Operation Division – Line 3 195 57 Unions Finance Division 54 49 IT Division 18 5 Procurement and Contracts Division 25 30 The following nine trade unions are active in STASY: Union of STASY Employees, Union of STASY Train Systems Maintenance Division 171 6 Drivers & Other Train Operation Personnel (SIEK), Union of Athens Metro Operation Control Centre Rolling Stock Maintenance Division 257 9 Employees (SEKELMA), Attica Union of Tramway Drivers (SITA), Union of Attiko Metro Train Drivers (SIAM), Association of Tramway Employees (SET), Union of Athens Metro Operation Employees Infrastructure and Works Maintenance Division (Managing Authority) 261 16 (SELMA), Union of Athens-Piraeus Metro Train Drivers (SEIISAP), and First Line - Association of CEO 9 6 Stationmaster Employees. These Unions represent 94.6% of all Company employees. Legal Service 2 7 Chairman of the Board of Directors 1 0 Customer Service Department 3 8 The Management of STASY respects the legislative framework governing its relations with the unions Operation Planning Department 3 0 and seeks constructive dialogue with the collective bodies representing the employees, so that any Operational Planning and KPIs Monitoring Functional Area 1 2 labour issues arising are resolved and work conditions are improved. Quality, CertiNcation and Environment Functional Area 7 14 Internal Audit Service 1 0 Total 1.906 588 40 Urban Rail Transport S.A // Report 2018 41 www.stasy.gr

The Corporate Communication & CSR Division organised the cutting of the New Year’s Pie . During the event, a lottery of gifts was organised, particularly the company offered:

Bene"ts and Perks l 1 sofa-bed from the furniture company “MARMARIDIS” l 5 double invitations for the National Theater’s «A view from the bridge» performance l 1 Italian red wine «Timoleonte» l 1 reservation for two people at the Italian restaurant «DUE PENTOLE» STASY employees are the most valuable element of the transport work that the Company pro- l 1 reservation for four people in the restaurant «Boukia & Sychorio» vides to passengers. The Company must create the most favourable conditions for its employees and STASY’s cutting of the New Year’s Pie. must grant to them bene"ts over and above its statutory obligations to them.

As of 1 June 2018, employees on a shift scheme are paid a monthly amount equal to 4% of the basic salary. The other categories of personnel are paid, as of 1 June 2018, a monthly amount equal to 2% of The company also honored the World Women’s Day, the Management their basic salary. and the Corporate Communication & CSR Division sent an email to all employees with a message for this special day honoring the woman’s Also, a Blood Bank is in operation in collaboration with the Employees’ Unions, available to all employ- offer to society . ees and their families.

Message to the employees for the World Furthermore, in the framework of the barter agreements with the cultural organisations, STASY has Women’s Day received free of charge tickets for performances of the Greek National Opera, the Athens Concert Hall, the National Theater, the Municipal Theater of Piraeus and other organisations, which it distributed afterwards to its employees. In total, the company offered more than 2.000 tickets for a total value of Employees’ Leaves 25.000 euros during 2018 .

Fully respecting the legal framework governing relations with its employees, STASY ensures that leaves Additionally, the Company concludes contracts for the pro- to address all eventualities are arranged for employees, thus demonstrating in practice the signi"cant vision of discounts to its employees with shops operating value of its employees’ families and of their personal life for the Company. within its network, accepts offers from individuals regarding the provision of special offers and discounts to its employees and supports the employees’ football team which consists of 25 employees from all three "xed-rail transport means. Type of leave Men Women Total

Marriage leave 26 4 30

The STASY Football Tea Court leave 156 37 193 Leave for attending to children with disabilities 23 17 40 Training leave 3 2 5 Leave due to incidents in the STASY network 56 12 68 Additionally, STASY has secured a 10% discount for its employees at Grecotel hotels and 20% from the Blood donation leave 648 117 765 tourist agency «GELASAKIS» for transportation and accommodation in Syros and Paros, as well as for Blood donation leave (Platelets) 131 11 142 car rentals. Impediment not attributable to fault of the employee 7 5 12 Also STASY, covers the accommodation cost for the children of employees in the summer camp «Happy Sick leave 662 281 943 Village» . Sick leave (private physician) 439 218 657 Parental leave (private physician) 410 141 551 Moreover during the year, three annual free scholarships for Russian language learning were drawn, in Special childbirth leave 53 0 53 cooperation with the Pushkin Institute. Special bereavement leave 98 28 126 Special leave for attending to a spouse with a disability 13 2 15 Regular leave 1.946 612 2.558 Single-parent leave 0 5 5 The Management of the Company wishes to offer moments of joy to its employees and Serious illness - treatment 6 4 10 their families, making sure to organise festive events and special offers. Special school performance leave 599 238 837 Student leave 71 53 124 Compensation for accumulated extra hours worked 85 34 119 42 Urban Rail Transport S.A // Report 2018 43 www.stasy.gr

l Chemical factors (e.g. hydrocarbons). l Physical factors (noise, lighting, etc.). l Biological factors (e.g. micro-organisms). Health and Safety l Lack of sanitary equipment (whose lack results in the development of biological factors). of Employees

The number of STASY employees and the risk inherent in certain jobs require the adoption of all necessary measures to ensure the safety of employees and, at the same time, the availability of all the means Group 3: required to promptly administer "rst aid. Ergonomic or lateral risks (to health and safety)

In line with the above, the Company employs Safety Technicians, operates three Clinics with nursing This category refers to the interaction between the employee and the organisation of work. The plan- staff and a Health Service, which checks the health of employees and makes ad hoc calls on employees ning developed in order to prevent the employees’ exposure to such risks and/or their protection from who are absent due to illness. them, is geared to adapting work to the individual. The aforementioned risks may be due to:

The Company is also responsible for providing training in safety, per job position and specialisation, l The organisation of work (intensi"cation, monotony, shifts etc.). issues health and safety announcements and posts related news in a dedicated area on the corporate l Psychological factors (atypical forms of work, moral harassment etc.). intranet. l Ergonomic factors (non-ergonomic job design etc.). l Adverse working conditions (work with unsuitable equipment, in adverse climatic conditions etc.). IdentiXcation of Risks l Lack or unsuitability of resting areas. Occupational risks can be classiNed into three major categories:

Group 1: Risks to safety or risks of work accident Risk Management Policy

The nature of the source of risk determines the type of injury or biological damage, whose cause may The main risk to which the Company is exposed is operational risk, i.e. the risk arising in the performance be mechanical, electrical, chemical, thermal etc. of its transport work and is related to the crisis management mechanism established by the Company. These risks may be due to the following (the examples given below are indicative): The risk of disruptions to traf"c due either to external incidents (suicide or natural phenomena) or to l Buildings (non-compliance with planning and sanitary regulations, insuf"cient emergency exits, slip- internal ones (equipment or train breakdown), is managed on the basis of operating procedures, which pery #oors, de"cient maintenance of constructions, lack of protective measures to prevent falls etc.). describe in detail the actions of the Company’s personnel and the synergies with third parties (com- l Work equipment (lack of protective measures to prevent access to hazardous zones in machinery, de- munication with the National Emergency Aid Centre - EKAV, the Fire Service and the Police). To this "cient maintenance, use by untrained personnel etc.). end, drills are regularly organised with the participation of all the parties involved, to ensure readiness. l Electrical installations (non-compliance with electrical installation regulations, de"cient maintenance etc.). STASY is responsible for preventing occupational risk, informing and training executives and employees, l Use of #ammable and/or explosive substances. building the required organisational adequacy and providing the necessary tools. l Use of other hazardous substances. In particular, the Company: l Physical factors (e.g. distraction of employee due to high noise). l Fires - explosions. l Emergency. l Oversees the correct implementation of occupational health and safety measures. l Develops preventive action plans and plans to improve work conditions. l Ensures maintenance and monitoring of the safe operation of resources and facilities. l Informs employees about the occupational risk associated with their work. l Informs the Safety Technician and the Occupational Physician about the new resources, materials, equipment, facilities and procedures which may affect the health and safety of employees and takes into consideration their advice before deciding on their installation and operation. Group 2: l Applies the recommendations of technical and health labour inspectors and facilitates their Risks to health work. l Facilitates and promotes employee training in health and safety. This group covers the likelihood of a disease appearing as a result of occupational exposure to physical, l Informs employees about the legislation on occupational health and safety and about how this chemical and biological harmful factors in the work environment. is implemented by the Company. These risks may be due to: 44 Urban Rail Transport S.A // Report 2018 45 www.stasy.gr

Written Occupational Risk Assessment (ORA)

Written Occupational Risk Assessment is the mapping and classi"cation of occupational risk, its potential effects to the health of employees, and the methods and procedures to prevent these. In addition, STASY has a number of speci"c obligations regarding risk management. In particular, the Company is required to maintain the following: The written risk assessment is made available by of "re, electric shock, explosion; risk of exposure the employer to the employees’ representatives to harmful factors (physical, chemical, biological); l A written occupational risk assessment. regarding matters of health and safety, and is an and risk from the organisation of work. ORA also l A Safety Technician and Occupational Physician Suggestions Log. item for discussion in the latter’s meetings with the takes account of the basic principles of prevention, l An accident log, in which the causes and the description of accidents are entered in detail, to- employer. identi"es the nature of risk, the degree of its gether with the number of days of the employees’ absence from work. severity, the duration of the employees’ exposure l A list of work accidents which resulted in employees being absent from work for more than ORA addresses the key issues of pinpointing the to it and the frequency of its occurrence. Finally, three days. sources of risk, identifying the risks of exposure to ORA also includes the recording and analysis of l A Maintenance Log, in which the person responsible for performing the maintenance of the them, and recommending measures to prevent the work accidents and occupational diseases and safety systems enters the maintenance date and any related remarks. Entries in the Mainte- risks identi"ed. the identi"cation of harmful factors to which nance Log are signed. employees are exposed, in accordance with the l A Personal Health Sheet for employees exposed to harmful factors. In summary, ORA covers the identi"cation and legislation in force (measurement of physical l A Log of the measurements made and the results obtained from work environment inspections. recording of the risks inherent in the business, as factors). well as of those which may occur, such as: risk of falling; hazards from machinery and equipment; risk Given that sound and effective risk management can only be achieved with the active participation of employees, the Risk Management Policy also covers, in addition to the above, the employees’ obligations in this respect. Thus, employees are required to: Collection Process of Measurable Information

Statistical study is based on the collection and processing of a number of qualitative and quantitative l Apply the occupational health and safety rules. observations and characteristics. l Use correctly all machinery, apparatus, tools, hazardous substances, transport means etc. l Use correctly the personal protective equipment (PPE) they are supplied with. The indicators used are calculated as follows: l Refrain from disconnecting, changing or removing arbitrarily the safety mechanisms of machinery, apparatus, tools, facilities and buildings, and to use such safety mechanisms correctly. l Report immediately to the employer any situations which may be considered to present an im- mediate and grave risk, as well as the lack of protection systems. Monthly Frequency Rate: l Assist the employer, as part of ful"lling their duties. l Attend the training programmes on Health and Safety. The Monthly Frequency Rate is directly Number of work accidents x106 related to the absolute number of work Frequency Rate = accidents and refers to a speciNc time Number of manhours worked period. It is calculated using the formula given:

The Risk Management Policy seeks to avoid risk, assess risk types which cannot be avoided, and adapt work to the individual, especially as regards the design of jobs and the choice of work equipment and methods, with a view, in particular, to alleviating monotonous and rhythmically repetitive work, and to reducing its impact on health.

It also aims to replace the “dangerous” by the “non-dangerous” or “less dangerous” and to develop Monthly Severity Rate: a coherent overall prevention policy which encompasses technology, work organisation, work con- 3 ditions, employer-employee relations and the iniuence of factors related to the work environment. The Monthly Severity Rate is related to the Number of mandays away from work x10 number of days during which employees Severity Rate = Finally, the Policy’s objectives are to combat risk at its source, give priority to collective over indi- stayed away from their work as a conse- Number of manhours worked vidual protection measures, adapt to technical developments and provide appropriate instructions quence of the work accident which they had. It is calculated using the formula to employees. given: 46 Urban Rail Transport S.A // Report 2018 47 www.stasy.gr

Work Accidents logged in 2018

Category: Total % Accidents involving employees Slip-stumbling 14 43% Road accident (employees travelling between work 7 21% The Health and Safety Of"ce is informed about All the above are entered into a database which and home) work accidents which have occurred by the –after processing, data collection and use of work External threat - criminal action 4 12% Administrative Services Division, in the context of accident indicators– yields the grouping of work Exposure to or contact with electricity 3 9% the procedure for announcing the work accident to accidents per employee specialisation, work area, the competent external entities, as provided for in gender and age; the number of accidents per Road accident (during work) 1 3% the applicable legislation. Division and per shift; the severity of the accidents Pathological causes 1 3% / the specialisation and work schedule of the During Animal bites 1 3% After that, apart from the information collected employee involved / the type of injury sustained from the Human Resources Functional Area etc; and the number of working days lost. People falling at the same level 1 3% (announcement of accident at work to the 2018 Collision with Nxed objects 1 3% competent authorities, completed accident report The statistical processing also includes remarks Total Work Accidents 33 100% forms), additional information is obtained from and conclusions, so as to provide an overall, no fatal the Payroll Functional Area (days of absence from representative and concise picture. Preventive work due to accident, "nancial information) and measures are also proposed with a view to reducing work Type of Injury Total % from the investigations of work accidents carried the number of work accidents. out by the Safety Technicians. accident Cut 0 0% occurred. Bruises 2 6% Burn 2 6% Bone fracture 7 21% Muscle strain/pull 10 30% Amputation 0 0% The total number of work accidents in 2018 stood at 33 , with the total number of man-days lost due to all accidents standing 562 . Other 12 37% Total Injuries 33 100% As shown in detail in the table below, work accidents are due in their majority to slip-stumbling, which accounts for 42% of all work accidents, followed by road accidents (employees travelling to/from their home) and accidents due to pathological causes. The relative injury rate for all personnel is 1,2%.

Work Accidents per Line and per Month – 2018 On the basis of the recorded accident rates for 2018: 01 02 03 04 05 06 07 08 09 10 11 12 Total Accidents 2018 2018 2018 2018 2018 2018 2018 2018 2018 2018 2018 2018 per Line } Every 17 days, an accident occurs in a STASY facility. Line 1 0 1 0 1 1 1 0 0 3 1 0 1 9 } Every 30 days, an accident Line 2 0 2 3 0 2 2 2 1 1 1 1 1 16 involving a STASY employee occurs away from the Company’s Line 3 0 1 0 0 0 1 0 0 0 0 0 0 2 facilities.

TRAM Line 1 0 1 0 0 1 1 1 0 0 0 1 6 } Every 11 days, an accident occurs Total Accidents 33 in or away from a STASY facility. 1 4 4 1 3 5 3 2 4 2 1 3 per Month 33 48 Urban Rail Transport S.A // Report 2018 49 www.stasy.gr

In particular, the Occupational Physicians undertake the following:

Safety Technician Provision of advice on:

STASY employs two Safety Technicians, who are both University-graduate Mechanical Engineers. One of them is a Company employee and the other is an external associate (provided by an External Pro- l Planning, scheduling, and modi"cation of the production process, construction and main- tective and Preventive Services contractor - EXYPP). tenance of facilities. The Safety Technicians function on the basis of their scienti"c knowledge, the ILO and EU guidelines, l The adoption of protective measures during the import and use of materials and the pro- and the health and safety legislation in force. curement of equipment. l Physiology, psychology, ergonomics and occupational health, arrangement and con"gura- More speci"cally, the Safety Technicians provide suggestions and advice to the Company, in writing (in tion of jobs and of the work environment, and organisation of the production process. the special Suggestions Log) or orally, on matters relating to occupational health and safety and the l Organisation of First Aid service. prevention of work accidents.

In particular, the Safety Technicians: Health monitoring:

Act in an advisory capacity in connection with the Check the safety of the following: following: l Performing medical check-ups of employees with respect to their job and seeing to the preparation and keeping up-to-date of a con"dential "le after their recruitment or after a l Planning, scheduling, construction and mainte- l Facilities and technical resources, job change, as well as periodically, at the discretion of the labour inspector or when this nance of facilities. prior to their operation. is stipulated by the law. l Introduction of new production processes or l Production processes and work l Performing medical laboratory analyses and measurements of work environment factors, modi"cations to existing ones. methods, prior to their applica- and entering and processing the results obtained (by homogeneous groups of employ- l Procurement of work tools and equipment, in- tion. ees). cluding Personal Protection Equipment (PPE). l Assessing the employees’ "tness for work (ability to perform a speci"c task without risk l Con"guration and arrangement of job positions to the health of the employee concerned), after their recruitment, upon their return to and of the work environment. work after a long period of absence for health reasons, and after the submission of a job l Organisation of the production process. Promote the improvement of work change request for health reasons. conditions, by:

Monitoring the implementation of preventive measures, by: Monitor the implementation of safety measures, by: l Providing employees with information and guidance. l Informing the Heads of De- l Inspecting job positions. l Inspecting job positions and proposing measures to address omissions. partments. l Monitoring the correct use of Personal Protection l Informing employees about the risk associated with their work and the ways in which to l Participating in the devel- Equipment (PPE). prevent this from occurring (work methods, PPE etc.). opment and implemen- l Investigating the causes of work accidents. l Investigating the causes of occupational diseases and proposing measures to prevent tation of training pro- l Supervising the conduct of "re safety and emergency them. grammes. response drills.

Cooperation between the Safety Technician & the Occupational Physician Occupational Physician To monitor work conditions, the Safety Technician and the Occupational Physician work together and carry out joint inspections of work areas. More speciNcally, the Safety Technician and the Occupational Physician: STASY safeguards the safety and health of employees and takes measures which guarantee the health and safety of third parties (visitors, contractors etc.). To this end, STASY employs two specialist Occu- l Carry out joint inspections of work areas. pational Physicians, who function on the basis of their scienti"c knowledge, the ILO and EU guidelines, l Monitor the correct use of Personal Protection Equipment (PPE). and the health and safety legislation in force. l Participate in the development and implementation of employee training programmes on Occupa- tional Health and Safety. The Occupational Physicians provide suggestions and advice to the Company, in writing (in the special l Ensure that measurements of work environment factors are obtained and propose the measures to be Suggestions Log) or orally, on matters relating to occupational health and safety and the prevention of taken. work accidents and occupational diseases. l Draw up a written occupational risk assessment in accordance with the provisions in force. l Participate in the joint meetings of the employer and the Occupational Health and Safety Committee (OHSC). l In performing their work, they enjoy moral independence vis-à-vis their employer and the employees. 50 Urban Rail Transport S.A // Report 2018 51 www.stasy.gr

7 SOCIETY

Employee Training In line with its Corporate Responsibility strategy, the Its actions and policies are designed and Company contributes in a number of ways to the implemented accordingly, and STASY encourages provision of information on social and environmental and takes initiatives in these directions. matters and to raising public awareness of them. It also plays an active part in modern culture, by STASY has entered into partnerships with various Employees participate in external trainings in order to gain new knowledge and expertise and to ac- implementing actions for the bene"t of both society Stakeholders, identi"ed on the basis of the quire skills and abilities that will help them in terms of their personal development. The Company, on as a whole and its employees. recommendations made by the Management and its part, is expanding into new areas, as the scienti"c quali"cations of its personnel are upgraded, thus the Corporate Communication & CSR Functional laying the foundations for its further development. STASY is an entity that is inextricably linked to the Area, on social actions that deliver cultural bene"ts. society in which it operates, since it affects and is Speci"cally, STASY has established partnerships The external trainings implemented in 2018 were attended affected by the changing times. It must therefore with the National Theatre, the Greek National acknowledge its share of the responsibility to Opera, the Greek Festival, the Athens Concert by a total of 163 employees, with an equally strong representation uphold and preserve the principles and values Hall, the National Theatre of Northern Greece, the that characterise our culture showing respect for Athens Development and Destination Management of men (104) and women (59). human beings and ensuring their dignity, providing Agency of the Municipality of Athens, the Municipal equal opportunities, respecting the environment, Theatre of Piraeus and the Michael Cacoyannis The total number of training hours stood at 4.749. improving living standards and ensuring a good Foundation. quality of life. Thus, the average number of training hours per participating employee was 29,1. Social Actions The internal trainings which took place during 2018 focused on two main areas, namely Specialist Training/Re-training and Safe Work Training. Specialist Training/Re-training covered matters relating to regulations and procedures, as well to the operation of equipment, to passenger service etc. Training in occupational safety helps the participating personnel improve their knowledge of the risks inherent Partnership with ANA-MPA in the STASY network and to better deal with them, with a view to reducing work accidents. Personnel training ultimately results in improved passenger service levels, in terms of both traf"c management The partnership between STASY and the Athens News Agen- and safety. cy-Macedonian Press Agency (ANA-MPA) helps keep hun- dreds of thousands of citizens informed on current affairs (technology, culture, news from Greece and abroad), via the pictures and news posted daily on the information monitors The internal trainings implemented in 2018 were attended by of the METRO platforms. A calendar, including Greek name days, is also displayed on a daily basis. This partnership is 905 employees in total, of which 640 men and 265 women . implemented by the Corporate Communication & CSR Func- tional Areaand involves posting pictures twice a day, from The trainings were delivered to 114 training groups and Monday to Friday, along with a “special edition” on week- ends. amounted to a total of 2.105 training hours , of which

Passenger information screens at the stations Specialist Training /Re-training accounted for 1,429 hours & Safe Work Training for the remaining 674 hours.

The average training-hours per employee amounted to 2,3. Partnership with AMBER ALERT HELLAS and SILVER ALERT HELLAS

Total Training Avg. Train- Men Women Wishing to support activities of a humanitarian nature, STASY assists AMBER ALERT HELLAS by Participations Hours ing Hours helping spread messages about missing children to nearly 900,000 "xed-rail commuters on a daily basis. External Trainings 104 59 163 4.749 29,1 The Company’s partnership with the “Smile of the Child” NGO began with the of"cial launch of AMBER ALERT in Greece Internal Trainings 640 265 905 2.105 2,3 in 2007. In parallel, and in partnership with Life Line Hellas, STASY has also been supporting SILVER ALERT HELLAS since Total 744 324 1.068 6.854 6,41 2011, helping spread messages about missing adults to the passengers of its network. 52 Urban Rail Transport S.A // Report 2018 53 www.stasy.gr

Approved Requests for Financial Support Social and Cultural Actions

STASY supports efforts that need "nancial enhancement and accepts requests for grants for a wide January 2018 range of activities such as the organization of social events and cultural initiatives. Installation of roll-up banners on stations to promote the historic photography exhibition about During 2018 the company offered 10.498 euros for such initiatives. the Nazi atrocities of the Non-Pro"t Organisation “Den Lismono (I do not forget)”.

February 2018

2.000€ 1.500€ Exhibition of the Ministry of Education in the Multipurpose-Area of the Syntagma Station, entitled “The EPAL creates”, with the support of STASY. Placing of artistic stand and banner of the Hellenic Association for the Protection Information and contribution contribution Assistance of Children with Heart Disease “The Child’s Heart”. for the conference for the conference Awareness of public regarding the Congenital Heart Defects Awareness Day (February 14). Volun- “The Labor Market in Southern “The role of social scientists teers from the Organisation were found at the metro, distributing the printed information material Europe, Growth & Employment in times of crisis” to passengers. Prospects” Allocation of Multipurpose-Area in the Syntagma Station for hosting the Hellenic Exhibition “KALO” with the aim of promoting social and solidarity economy organisations from all Regions of the country.

4.998€ March 2018

Exhibition of traditional Cretan products at the Multi-purpose Area of “Syntagma” station entitled initial contribution “Eat and drink like lords” by the Panhellenic Federation of Cretan Cultural Associations. Allocation of the Multi-purpose Area at “Syntagma” station and sponsoring of the blood donation + 2.000€ additional contribution organised by the Road Safety Institute “Panos Mylonas”. for the publication of a children’s book entitled “Underground Tour” with the subject of works of art in the Metro April 2018

Media promotion and events at STASY stations as part of the “Athens - World Book Capital “ campaign. Support to summer-camp “Happy Village” May 2018 The Non-Pro"t Organisation «Friends of the Happy Village» in cooperation with the Management of STASY have taken over, the recent years, the operation of the Informational event in the Multipurpose-Area of Syntagma Station on how one can become a Happy Village Camp, continuing a tradition of 70 years. blood donor. STASY covers the accomodation cost of its employees’ children at the camp, Hosting and support to the Greek Cartoon Club’s exhibition “WAR S.A.”. thereby facilitating family summer planning. Hosting of the 14th Athens Digital Arts Festival in the Multipurpose-Area Space in Syntagma Sta- At the same time, the company also covers the accomodation of non-employees’ children who have tion. experienced traumatic experiences, that have affected their psychosocial condition, as well as children of employees, whose parents have died while working. The healthy education program offered by the camp contributes to the social development of all children. 54 Urban Rail Transport S.A // Report 2018 55 www.stasy.gr

June 2018 November 2018

Μusic event at Multipurpose Space in the Syntagma Station on the occasion of World Music Day. Free allocation of the Multipurpose-Area in Syntagma Station and support to voluntary blood donation of Panos Mylonas Road Safety Institute. Free allocation of Multipurpose Space in the Syntagma Station to KETHEA - Therapy Center for Dependent Individuals, on the occasion of International Day Against Drug Abuse and Illicit Traf- Event dedicated to Irish writer James Joyce at “Kerameikos” Station, with readings, lectures and "cking. chorus, co-organized by the Irish Embassy and the Municipality of Athens, in the framework of the campaign “Athens-World Book Capital”. Free allocation of space in Syntagma Station for hosting of Atenistas’ photo exhibition.

December 2018 August 2018 Readings from the organisation “Reading to the Others” at the Monastiraki and “Megaro Mousikis” Free allocation of the Multipurpose-Area in the Syntagma Station to the Non-Pro"t Organisation Stations, as part of a series of actions on “Athens - World Book Capital”. “Syndotes” for voluntary blood donation. Licensing and support to the Wincancer team by collecting books at “Kerameikos” Station for View on the station’s screens the “Cultural Route” of the Municipality of Aegaleo - Barter offer of disposal in cancer hospitals. invitations for STASY employees. Hosting of exhibitions, events and screenings at Multipurpose-Area in Syntagma Station on the occasion of the 200th anniversary of Karl Marx’s birth.

Hosting of an excerpt from the play “The Prince and the Poor” of the National Theater at “Syn- September 2018 tagma” Station. Hosting of Christmas carols from the Aigaleo Municipal Philharmonic at “Aigaleo” Station. Participation in TIF 2018 with STASY-OASA-OSY exhibition booth.

Free allocation of the Multipurpose-Area in Syntagma Station to the National Blood Donation Center for a voluntary blood donation. Communication Sponsorships and Free Promotion to Network Exhibition of traditional Cretan products at the Multi-purpose Area of “Syntagma” station entitled “Eat and drink like lords” by the Panhellenic Federation of Cretan Cultural Associations. STASY, due to its activity, can reach thousands of The provided service of the use of screens for the citizens daily, either through promotional messages communication of social and cultural non-pro"t Collaboration with the Herakleidon Museum for the support and promotion of the exhibition “An- at the network facilities or through the initiatives organizations is in high demand and presents great cient Chinese Science and Technology”. In return, two free guided tours for STASY employees organized at the stations. response from the public. were agreed and discount at the Museum entrance and shop. For this reason, many organizations, agencies, and STASY also offers the capability to display posters Support as a communications sponsor of the “Researcher Night” event. municipalities turn to the company to promote their free of charge on the sidewalks of the Stations. For activities. In total, 150 topics were shown on the 2018, STASY offered free promotion in 13 actions. METRO screens during the year , thus contributing to the success of the work of various non-pro"t October 2018 organizations.

Event at the “Eirini” Station, in the framework of a series of actions entitled: “Youth Meeting Greece - Mexico: Colors of Peace” with the presence of the Ambassadors of Mexico, Venezuela, Brazil, l Free promotion of 31 posters of the Ministry of Education on the exhibition “EPAL Creates”. Chile and Panama, as well as and the President of STASY. l Free promotion of Piraeus Municipal Theater on the performance of Dostoevsky’s “The Idiot”. l Free promotion of 31 posters of ELME PrototypeExperimental Schools. Free allocation of the Multipurpose-Area in Syntagma Station at the Ministry of Digital Governance l Free promotion of 31 posters of the Ki"ssia Flower Exhibition. for hosting a folklore exhibition of the Embassy of the United Arab Emirates and hosting of events l Free promotion of 31 posters of the Athens Digital Arts Festival 2018. during the United Arab Emirates Cultural Week Greece. l Free promotion of 31 posters for the tourist promotion of the Municipality of Chios. l Free promotion of 31 posters on the theme “2nd CoopExpo - Social & Solidarity Economy Prod- ucts Exhibition”. l Free promotion of 62 posters on ‘Rewarding Packaging Recycling’. l Free promotion of 31 posters on the theme “Tomb of Christ: The Monument and the project”. l Free promotion of posters of the NationalTheater of Northern Greece. 56 Urban Rail Transport S.A // Report 2018 57 www.stasy.gr

Finally, following a decision of the OASA Board of Directors, all uniformed personnel of the Athens Municipal Police are entitled to free travel on buses, trolleybuses, the Electric Railway and the METRO, l Free promotion of stickers on passenger seats of Metro stations on «Athens - World Book Capital while on duty. 2018». l Free promotion of 31 posters of the KETHEA - Therapy Center for Dependent Individuals. l Free promotion of 31 posters of the Municipality of Trikala («The Mill of Elves»). Reduced Fare Entitlements

In accordance with the legislation in force, the following categories of passengers are eligible for Overall, STASY through the cultural organisations attribute to society Nnancial value of 40,000 euros reduced fare tickets and cards, upon mandatory presentation of the applicable supporting document: and obviously a multiple cultural value through its contribution to information of the public. Students in Higher Education.

Students in Primary and Secondary Education.

Students in Greek Public Vocational Training Institutes (IEK). Students in Higher Education Colleges and Universities abroad.

Large families (parents and their family members). Special Pricing Policy Children aged 7 to 12.

Young people aged 13 to 18, upon presentation of their ID card. Adults aged over 65, upon presentation of their ID card.

Free Travel Entitlements

In accordance with the legislation in force and the speci"c ad hoc contracts concluded between OASA Culture and the competent Ministries and Agencies, certain categories of passengers are exempted from paying a fare on all means of public transport under the jurisdiction of OASA –Buses, Trolleybuses, Trams, Electric Railway, METRO (up to Koropi)–, upon presentation of documents establishing their corresponding capacity. For STASY, transforming "xed-rail transport systems into high-quality These categories are the following: means of transport, but also into an effective vehicle for communication

Uniformed personnel of the Hellenic Police, Border Guards and Special Guards. and interaction through which messages can be conveyed to thousands

Fire Service personnel (permanent personnel and "re-"ghters with "ve-year employment contracts). of passengers, is a strategic choice.

Uniformed personnel and cadets of the Hellenic Coast Guard. By communicating with the passenger basis, the Company aims to create a framework of common Disabled war and peacetime servicemen and the persons accompanying them (maidservants). points of reference and values. For this reason, the Company is steadily supporting noteworthy cultural activities.

In accordance with the legislation in force, the following categories of passengers are also exempt from In this context STASY supported the "rst «Meeting of Youth Greece-Mexico: The Colors of Peace», a paying a fare on all means of public transport under the jurisdiction of OASA – Buses, Trolleybuses, "eld of dialogue of young artists from the two countries which held in Athens. Trams, Electric Railway, METRO (up to the Airport)–, upon presentation of documents establishing their corresponding capacity: It is an event that has opened a channel of communication for ideas and artistic proposals aimed to create new cultural relations between the youth of the two nations. Children under 6 years of age. Street art, an axis of the meeting, allowed Mexican and Greek artists to express themselves on four Enlisted personnel and Cadet Reserve Of"cers of the three branches of the Armed Forces. walls of the «Eirini» Station. The venue was of great symbolic importance not only because of its Unemployed persons. name but also because it is the access point to the Athens Olympic Stadium, which was built to bring together different nations to celebrate their shared values of friendship and harmony. Disabled persons and their escorts. 58 Urban Rail Transport S.A // Report 2018 59 www.stasy.gr

Finally, an event held at the «Eirini» Station with the presence of the Ambassadors of Mexico, Venezue- la, Brazil, Chile and Panama, as well as the President of the STASY. Collection of Books

STASY developed an initiative to collect books for good reason. Those who wanted to donate books had the option to bring them to the company’s headquarters or to «Agios Dimitrios» Station. The books which were collected donated to various organisations.

Archaeological Findings

The construction of the METRO in the heart of Athens, a historical city imbued with history, led to the discovery of several archaeological "nds, relics of its brilliant past. The largest archaeological excava- tion ever to be held in the capital (covering an area of 79,000 m²) brought to light more than 50,000 «Eirini» Station during the «Meeting of Youth Greece-Mexico: The Colors of Peace» TRAM vehicle with grafMti creations archaeological "nds.

METROStages - New artists in the METRO

STASY launched the cultural initiative “METROStages - New artists in the METRO» in March 2016. The initiative has the double aim of offering a space in which new artists (musicians, actors, painters, dancers, photographers etc.) can showcase their work, and to pleasantly surprise passengers choose to travel using "xed-rail transport. The unearthed ancient artefacts, such as pottery, amphorae, burial gifts, capitals and sculptures from the East pediment of the Parthenon, are today exhibited at the “Akropoli”, “Dafni”, “Evangelismos”, During its "rst year, METROStages received thousands of participation requests from new artists. Nu- “Monastiraki”, “Panepistimio” and “Syntagma” stations in elegant showcases, inviting and even dar- merous events were organised and were warmly received by passengers. The initiative is constantly ing all passengers, Greeks or foreigners, whether in a hurry or not, to take a close look at them. renewed and continues with undiminished interest from all sides, forming a programme-in-progress which brings together creators and passengers engaging in open dialogue in the public space of urban transport.

METROStages is held at the “Syntagma”, “Monastiraki”, “Akropoli”, “Kerameikos” and “Piraeus” Sta- tions and may also be extended to other stations, evolving into an institution that gives back to culture and arts in the city.

Pottery, amphorae and wine jugs on display at “Akropoli” Sculptures from the East pediment of the Parthenon on METRO Station display at “Akropoli” METRO Station

Artistic events in the framework of Metro Stages program.