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Part a and B) by the Reg- Passenger and Employee Safety Transportation Is Allowed) CORPORATE RESPONSIBILITY AND SUSTAINABLE DEVELOPMENT Report 2018 Contents 1 6 1 Message from the CEO 03 Our People 38 MESSAGE Human Resources 38 Respect to Human Rights 39 FROM THE CEO Employee Representative Unions 39 Bene"ts and Perks 40 Employees’ Leaves 41 2 Health and Safety of Employees 42 Employee Training 50 It is a great pleasure and honour to present to you the second Corporate 2018 Highlights 04 Responsibility and Sustainable Development Report of Urban Rail Transport (STASY) S.A. With the present Report, we conNrm our 7 commitment to transparency in our business practices, whose purpose is to beneNt society, the environment and the economy within which we operate. 3 Society 51 Social Actions 51 Special Pricing Policy 56 Information about the Report 06 Culture 57 Education 61 By adhering to the seven Key Social Responsibility needs of passengers, to fully harmonise the Principles of the ISO 26000:2010 International services that we provide with the European best Standard and the United Nations’ Sustainable practices, and to consistently strengthen our Development Goals, we work consistently to progress to growth. 4 contribute to economic growth in our country, 8 we seek to ensure the social well-being of the We are committed and ready to rise to all the Greek people and we take steps to balance our social, environmental and economic challenges Urban Rail Transport S.A 07 impact on the environment. that we will encounter in our journey towards Corporate Pro"le 07 Environment 62 creating a sustainable world, for the current Environment-friendly Fixed-Rail Transport 63 History 08 Inspired by the passenger-oriented philosophy generation as well as for those to come. Redevelopment and Aesthetic Upgrades 67 Stakeholders 13 of our Company and the values of respect, Environmental Awareness 68 Development Strategy 13 honesty and excellence which represent us, we System of Rewarding Alternative Packaging 68 Modern trends in the industry 14 are sharing with our Stakeholders the Corporate Waste Management SWOT Analysis 15 Responsibility and Sustainable Development We wish you a very good reading. Infrastructure 16 Report, compiled for 2018. Corporate Governance 20 Approach to Corporate Responsibility and Sus- 23 In the Report, we describe our path to tainable Development 9 sustainability and all the key components of our innovative growth, having as our priority to keep all Company Stakeholders informed and engage Georgios Thomopoulos in an open dialogue with them. Annexes 70 ISO26000:2010 Table 70 CEO 5 Sustainable mobility, the satisfaction of Sustainable Development Goals 72 Operational Non-Financial Performance 74 our passengers and the protection of the Responsible Development 24 Indicators - METRO (Lines 1,2,3) environment serve as our guide and, at the Economic Performance 24 Operational Non-Financial Performance 78 same time, represent the current and future Supply Chain 26 Indicators - TRAM challenges for our Company. This is why we Passenger Service and Safety 26 Number of STASY S.A. Employees by 80 seek to constantly identify and respond to the Quality Assurance Policies 31 Gender and Job Position Projects and Investments 35 Organisational Chart 90 GDPR Compliance 36 Facilities for Persons with Disabilities 92 Passengers’ Complaint Management 36 Passenger Accidents, Incidents and Cases of 93 Indisposition per month and per Line “MetroStages” Programme Events 97 Raf#es for Tickets to Cultural Events 99 Abbreviations 102 4 Urban Rail Transport S.A // Report 2018 5 www.stasy.gr 2 2018 Highlights 272.816.988 Boardings 902.173 6.584 employee training boardings/day hours for 158.782 fewer cars circulating per day 1.068 3.175.649 participants car kilometres saved in the city due to the use of Nxed-rail transport 32,28 MWh/day of energy savings 4.479 2.105 Peak period trains without cancellations: Hours external Hours of in-house employee training for training for 163 905 99,6% 98,7% 99,1% 98,7% participants participants Line 1 Line 2 Line 3 TRAM 99,9% Service Regularity Index (train delays under two minutes) Distribution to employees of free Free tickets worth 99,4% train service availability Tickets €25.000 for cultural events 98% of complaints resolved 6 Urban Rail Transport S.A // Report 2018 7 www.stasy.gr 4 Urban Rail Transport 3 Corporate ProNle Information about the Report Urban Rail Transport S.A. (STASY S.A., hereinafter complementarity of the "xed-rail transport systems, “STASY”), was founded on 17 June 2011 (by Law so as to establish them in the eyes of the citizens of published in the Of"cial Government Gazette Issue the Attica Basin and of visitors to Athens as their No. 1454). The new company has brought together "rst choice for travel. A key strategic priority for the in a single corporate entity the companies Athens- Company is to constantly identify and respond to The Corporate Responsibility and Sustainable Development Report 2018 of STASY S.A. is the Company’s Piraeus Electric Railways S.A. (ISAP), Attiko Metro the needs of passengers. "rst such report, covering the period from 01.01.2018 to 31.12.2018. The information presented in the Report Operation Company S.A. (AMEL - the Athens Metro concerns exclusively the activities of STASY S.A. in Greece (unless otherwise indicated), and the Company Operator) and TRAM S.A. Strategic vision of STASΥ the establishement and is committed to disclosing its "nancial, environmental and social performance on an annual basis. the abidance of the company in the consciousness STASY is a member company of the OASA group of the public as the leading transportation In determining the contents of the Report, the Company has taken into account the provisions of Law and has as main responsibility the implementation of organisation in Greece providing excellent services 4403/2016 regarding the new type of reporting requirements for public-interest entities speci"ed by the the transportation service within the boundaries of with absolute safety, comfort and respect for the provisions of Law 4308/2014, as well as the relevant Circular 62784/07.06.2017 of the Ministry of Economy, the Attica Region for the service of the passengers, passenger. Development and Tourism (General Secretariat for Commerce & Consumer Protection, Directorate-General with the (ground and underground) "xed track for the Market, Directorate for Companies & for the General Commercial Registry [GEMI], Institutional Reg- means. The Company’s key mission , is to transport ulations & GEMI Department). citizens safely, reliably, comfortably, in line with a The primary objective of the uni"cation of the passenger-oriented philosophy and with respect In addition, the Company has adhered to the seven Key Social Responsibility Principles of the ISO 26000:2010 three companies is to achieve savings in resources for the environment, while in parallel taking care to International Standard. Detailed information about the Company’s policies and results in terms of their cor- by creating economies of scale and, in terms of its ensure the continuous improvement of the quality respondence to the Standard’s seven principles are given in the Annex to the present Report (page 70). public transport character, to ensure the necessary of its services. In order to clearly de"ne the Company’s impact on sustainable development, STASY took into account the United Nations’ Sustainable Development Goals (SDGs), examining the contribution of its business activities and results towards the SDGs. The corporate values that govern the company are: High Customer Service Level (Reliability, Cleanness, Equal Access and Comfort). Safety for employees and passengers through procedures and training. Environmental Responsibility and Innovation, promoting the use of Xxed track transportation and the integration of technology. In preparing the Corporate Responsibility and Sustain- Social Action for the beneXt of citizens and the country. able Report 2018, STASY received advisory guidance and support from Global Sustain S.A. With regard to the market served , STASY is which case the Company would have to redesign operating exclusively, as a monopoly, the "xed-rail it strategy in order to cope with the new situation. public transport system of the Prefecture of Attica and therefore does not face direct competition With extroversion being integral to its corporate from companies with the same business activity. culture, STASY has been involved in the Israeli The present Report is addressed to all Stakeholder groups of the Company. STASY encourages all readers The Company recognises as its main competitors strategic plan for the development of urban and of the Report to contact it for communicating their comments, remarks and suggestions for improvement the drivers of private cars and taxis. In addition, suburban lines in the country up to the year 2030. regarding the Report’s content as well as the Company’s corporate responsibility strategy and activities. in the section “Doukissis Plakentias - Airport”, the For the Company, this participation represents Company operates as a railway company in tandem an investment in anticipation of securing a new with other ones (TRAINOSE S.A.), yet offering source of income by exporting its know-how and To contact us, please use the following contact details: different types of service at a different frequency, expertise. Furthermore, it is estimated that besides due to which it has won the largest share of Israel, an active interest also exists in the market of Urban Rail Transport S.A. (STASY S.A.) passengers. Competition could increase only in the the Balkan countries, which in geographical terms 67 Athinas Street, 105 52 Athens event of an amendment to the current legislative are closer to Greece, regarding the development of framework, which would allow entry to the market local urban public transport systems, which is also Corporate Communication & CSR Functional Area of new companies that will be able to operate the driven by the overall European funding framework.
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