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For article reprints, e-prints and permissions please contact: Wright’s Reprints, 1-877-652-5295 / [email protected] THE BUSINESS VALUE OFC TECHNOLOGYONTENTS Sept.13, 2010 Issue 1,278 41 Top 250 Ranked list of business technology leaders 59 All 500 Complete alphabetized list of this year’s InformationWeek 500 winners 25 The Growth Imperative The pressure is on to drive revenue, increase collaboration, and sharpen use of analytics 71 20 Great Ideas To Steal Learn from InformationWeek 500 companies taking new approaches to data visualization, << Vanguard’s Heller looks social media, and more for wow factor TOP FIVE COMPANIES 38 Colgate Is Data Driven 50 Apps For Your Health 30 Vanguard’s Innovation Plan Initiative shifts more than $100 Merck banks on smartphones million toward growth areas to empower patients r Employees volunteer to work e t t E n on cutting-edge projects a y R 56 y UPMC Looks Outward b n o i t 56 Medical center commercializes a 33 r Search,Mobility,BI Are Key t s u l l i technology it has developed r InterContinental Hotels Group e v o to solve its own problems C focuses on customer loyalty informationweek.com Sept.13, 2010 5 [CONTENTS] 78 8 Links Research And Connect Reports from InformationWeek Analytics, events, and more 12 Global CIO By Bob Evans A fly on the wall listens in on Larry Ellison and Mark Hurd 14 Secret CIO By John McGreavy All IT projects must have a financial assessment—so why isn’t 16 the financial department complying? QuickTakes 16 Salesforce’s Chatter Goes Mobile 78 Government Innovators App will bring CRM-centric Federal, state, and local agencies collaboration to smartphones apply IT in powerful ways Hewlett-Packard Sues Oracle 83 From Academia To Action HP’s suit over ex-CEO Mark Hurd What IW 500 data reveals about threatens partnerships with Oracle outsourcing, risk, and more 18 Watchdogs Blast Fed IT Execution The criticism aims at the federal government’s execution of the Open Government Directive 20 Firewall For Virtual Machines Find more at Cisco’s Virtual Security Gateway aims to extend security more informationweek.com/500 deeply into virtual infrastructures : Learn about all 21 of the InformationWeek 500 Lessons Learned From Cloud Implementation industries Labor Department CFO James Taylor talks about the hard knocks of moving its financial systems to an online service : View interviews with CIOs of the top companies : Download our 2010 InformationWeek 500 22 Oracle Throws More Muscle At Big Data Analytics Report Integration of its GoldenGate acquisition will improve data capture and real-time integration : Apply for next year’s InformationWeek 500 88 Down To Business By Rob Preston Even first-class corporate cultures must adapt and evolve 10 Editorial Contacts 10 Advertising Index INFORMATIONWEEK (ISSN 8750-6874) is published 24 times a year (once in January,July,August,and December;twice in February,March,April,and November;and three times in May,June,September,and October) by United Business Media LLC,600 Com- munity Drive,Manhasset,NY 11030.INFORMATIONWEEK is free to qualified management and professional personnel involved in the management of information systems.One-year subscription rate for U.S.is $199.00;for Canada is $219.00.Registered for GST as United Business Media LLC. 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Find out more about some informationweek.com/500 of the industries that make up the InformationWeek 500: IW 500 Goes Virtual At the InformationWeek 500 Virtual Event, you’ll experi- >> Banking And Financial ence highlights from the live conference and exclusive Services content from the InformationWeek 500. Join us Sept. 29. informationweek.com/ techweb.com/iwk500-2010 analytics/2010/bank >> Consulting And Business InformationWeek 500: Services Watch Meet execs at companies informationweek.com/analytics/2010/consult It Now that top this year’s list [ >> Healthcare And Medical Hear what the IT informationweek.com/analytics/2010/health executives at our top-ranked compa- >> Information Technology nies have to say, informationweek.com/analytics/2010/it including Vanguard Group’s Paul Heller. >> Manufacturing Videos will be informationweek.com/analytics/2010/manufacturing posted Wednesday morning, Sept. 15. Subscribe to our more than 700 reports at informationweek.com/500 analytics.informationweek.com []InformationWeek Analytics Data Deduplication’s Expanding Profile Take a deep dive with these reports There are many technologies that vendors say will help us get a handle on our storage. In this report, we’ll examine New Plan For Unix whether deduplication makes sense for your company. IBM and others aim to give midrange Unix systems a big- informationweek.com/analytics/dedupe ger role in the data center by rolling out new platforms. informationweek.com/analytics/unix_plan [More InformationWeek] Security Wake-Up Call Interop New York We’ve weathered years of stagnant budgets. Maybe re- See all the latest IT solutions at Interop New York’s comprehen- cent hacking efforts will finally open management’s eyes sive conference and expo, Oct.18-22. to what it will take to protect our data. interop.com/newyork informationweek.com/analytics/security2010 Get Ready For I/O Virtualization Get Published Vendors are offering products to consolidate host Upload your white paper to the TechWeb Digital Library. communications into a single channel. Get the lowdown informationweek.com/whitepaper on the various options before diving in. informationweek.com/analytics/virtualio [Take InformationWeek With You] WAN Stress Busters Facebook, iGoogle, And More Converged services, distributed workforces, private Access our portfolio of social networking tools, including clouds, and data center consolidation are stressing many Facebook applications and fan page, iGoogle widget, WANs. Optimization appliances could be the answer. FriendFeed content,Twitter headlines, and RSS feeds. informationweek.com/analytics/wan2010 informationweek.com/take.jhtml 8 Sept.13, 2010 informationweek.com Print, Online, Newsletters, Events, Research Bob Evans Senior VP and Global CIO Dir., [email protected] 412-661-3091 ADVISORY BOARD Dave Bent Senior VP and CIO,United Jeffrey Neville Former CIO, Rob Preston VP and Editor In Chief, [email protected] 516-562-5692 Stationers Eastern Mountain Sports John Foley Editor, [email protected] 516-562-7189 Robert Carter Executive VP and CIO, Denis O’Leary Former Executive VP, FedEx Chris Murphy Editor, [email protected] 414-906-5331 Chase.com Michael Cuddy VP and CIO,Toromont Mykolas Rambus CEO, Art Wittmann VP and Director, Analytics, [email protected] Industries Wealth-X 408-416-3227 Laurie Douglas Senior CIO, Publix Super Markets M.R.Rangaswami Founder, Alexander Wolfe Editor In Chief, InformationWeek.com, Sand Hill Group [email protected] 516-562-7821 Dan Drawbaugh CIO,University of Pitts- burgh Medical Center Manjit Singh CIO, Stacey Peterson Executive Editor, Quality, [email protected] Kent Kushar VP and CIO, Las Vegas Sands 516-562-5933 E.&J.Gallo Winery David Smoley CIO, Lorna Garey Executive Editor,Analytics, [email protected] 978-694-1681 Carolyn Lawson Director,E-Services, Flextronics California Office of the CIO Stephanie Stahl Executive Editor, [email protected] 703-266-6030 Ralph J.Szygenda Former Group VP Jason Maynard Managing Director, and CIO,General Motors Fritz Nelson VP,Editorial Director,[email protected] 949-223-3608 Wells Fargo Securities Peter Whatnell CIO, David Berlind Chief Content Officer,TechWeb, [email protected] Randall Mott Sr.Executive VP and CIO, Sunoco Hewlett-Packard 978-462-5315 REPORTERS EDITORS INFORMATIONWEEK BUSINESS READER SERVICES TECHNOLOGY NETWORK Charles Babcock Jim Donahue InformationWeek.com The destination for Editor At Large Chief Copy Editor DarkReading.com breaking IT news, and instant analysis Open source, infrastructure, virtualization [email protected] Security Electronic Newsletters Subscribe to [email protected] 415-947-6133 ART/DESIGN Tim Wilson, Site Editor InformationWeek Daily and other newsletters at Thomas Claburn [email protected]