WORLD FINTECH REPORT 2018 Contents 4 Preface
in collaboration with WORLD FINTECH REPORT 2018 Contents 4 Preface 8 Executive Summary FinTechs Are Redefining the Financial Services Customer Journey 13 Competition and Rising Expectations Spur 14 Customer-Centricity Push – Identify gaps left by traditional Financial Services providers and explore changing customer expectations. Emerging Technologies Enable Customer 19 Journey Transformation – Data and insights are reshaping personalized experiences through automation and distributed ledger technology. Alignment with Customer Goals, Creation of 27 Trust, and Delivery of Digital, Agile, and Efficient Processes Are Catalysts for Success – Firms are driving innovation and operational excellence through agile and digital teams. World FinTech Report 2018 The Symbiotic Relationship between FinTechs and Traditional Financial Institutions 35 FinTech and Incumbent Firms’ Respective 36 Competitive Advantages and Shortcomings Make Collaboration a Logical Fit – A partnership ecosystem of FinTechs, incumbents, and other vendors fosters a win-win for stakeholders. Finding the Right Partners for Collaboration 44 Is Essential – Maintaining and accelerating scale is a common FinTech firm struggle, so the right collaboration partner is critical. Successful Collaboration Requires Commitment 49 and Agility from FinTechs and Incumbents – Selection of the appropriate engagement model boosts FinTech scale-up efforts. The Path Forward: An Impending Role for BigTechs? 60 – BigTechs could have massive impact on the Financial Services industry. Preface Once rather homogenous and somewhat staid, the financial services marketplace has transformed into a dynamic milieu of bar-raising specialists. These new-age professionals are devoted to meeting and exceeding the expectations of consumers who have become accustomed to personalized services from industries such as retail, travel, and electronics. Financial services customers no longer rely on one or two firms.
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