DOCSLIB.ORG

Profiles in Quality the 2018 International Quality Award Winners, Finalists and Their Stories Foreword

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Profiles in Quality the 2018 International Quality Award Winners, Finalists and Their Stories Foreword Profiles in quality The 2018 International Quality Award winners, finalists and their stories Foreword he pages of this ebook offer a to inspire and support others to realise rare treat for those of us who that improvement. are interested in how quality Tprofessionals help organisations sustain In this sense these are stories of leadership, and improve their performance. courage and determination at every level. But they are also the stories of individuals, These are the stories of individuals, teams and organisations the world over teams and organisations around the who have understood the importance world who have, through the art and of telling their own quality stories to science of quality management, made demonstrate the unique value that the organisations more resilient, more quality profession brings to the world. competitive and more successful in demanding times. I hope that hearing their stories encourages you to follow in their You will find little of the hard science footsteps by putting forward your own of quality management in these short work for future CQI International pages - but that, I think, is rather the Quality Awards, to stand proud and make point. The true revelation is how our your own contribution to the continuing winners and finalists have brought story of the quality profession. the tools of our trade to bear on the context in which organisations Vincent Desmond operate, to help them improve, and CEO, CQI Foreword e held the first The awards have grown and Another change in 2018 is CQI International matured in their second year. the much wider breadth of Quality Awards in The number of categories is up sectors that the applicants W2017, and I’m delighted that from six to nine, giving many worked in, including many they were so popular that more entrants the opportunity from healthcare. they are now a key date in to find a category that suited our annual calendar. them. We were particularly However, the most important pleased to be able to introduce aspect of the 2018 awards The International Quality an award for Quality wasn’t what was different, Awards exist to celebrate Organisation of the Year. but what remained the same. the achievements of quality Entrants continued to take us professionals from all over Also in 2018, some people into the heart of their work the globe. With this ebook, took the opportunity to enter a and make us feel part of it. We we want to share those stories second time, either in the same were, for a short time, able to as widely as we can, in the category or a different one. In walk in the shoes of quality hope that people will learn all these cases we were delighted professionals and understand and be inspired to tell us to see that our second-time what drives them. I hope that their own stories, by entering entrants had implemented this ebook gives you some of future awards for themselves. the suggestions they received that same experience. from the judges last time, and The award entries we in one case (Quality Team of If it encourages you to enter the received in 2018 continued the Year), that has led them to International Quality Awards in to be international, with the victory this time around. 2019, it will have done its job! majority of entries coming 11 from outside the UK. The We were also pleased to Estelle Clark, CQP FCQI winners 11 winners come from welcome some of our 2017 Executive Director of Policy, CQI eight different countries, award winners as judges for and the finalists bring the 2018 - their insights were total number of countries particularly valuable to the 9 represented to 11. judging panel. categories Words: Katrina Rozal EMERGING TALENT | WINNER Name: Khar Voen (Carmen) Chin, PCQI Carmen Chin traded a career in finance THE OUTCOME for the quality profession. After earning her THE JOURNEY Masters in Accounting, Carmen became To deal with challenges related to the supply Carmen’s audit work helps to maximise Role: Project Quality Engineer a financial auditor with PwC Malaysia. But chain and internal awareness of quality efficiencies and minimise compliance issues. two years ago, she left to join the quality policies, Carmen focused on training, audits The rollout of an NCR portal led to the team at the Hong Kong office of Alstom, Company: and improvement. She coordinated technical integrated NCR management tool being Alstom Hong Kong Limited which manufactures trains and provides rail training for suppliers, and governance training deployed in Hong Kong, Taiwan and Singapore. infrastructure services. for internal teams. Location: Her approach to signalling upgrade work Hong Kong S.A.R., China led to improvements in tools, competences, “This award is a recognition for my work The language barrier was not an issue for purchased products and internal processes. after I made a big career change from finance Carmen as she was able to communicate in to quality,” says Carmen. “I wasn’t sure it English, Cantonese and Mandarin to provide a “Carmen is what this award category is all was the right move, so this award boosts strong interface between management teams, about: a young woman in a male-dominated my confidence, as I feel I have made the workforces and suppliers. industry who is working hard and emerging right choice.” in the quality world,” says category judge and To gain buy-in for audits, Carmen presented 2017 Emerging Talent Award winner Charlotte auditing as an opportunity to improve systems, Laverty, CQP MCQI, Quality and Business THE CHALLENGE such as warehouse stock management. She Continuity Manager at BT Global Services. As Project Quality Engineer, Carmen is also spearheaded improvements in the Hong “Carmen has real talent and a ‘quality’ mindset. responsible for a variety of quality activities Kong office’s non-conformance reporting She will go far!” supporting rail operators in Hong Kong, (NCR) by leading the deployment of a global Taiwan and Singapore. NCR portal for tracking supplier quality issues. Co-judge Laura Fletcher, Commercial and Customer Experience Director for NQA Carmen’s work helps to ensure that contract Identifying improvements in installation Certification Ltd., says: “Not everyone has the quality requirements are met for signalling activities is also under Carmen’s remit. Her courage to change careers after 10 years in. projects, to ensure the reliable operation credibility is often challenged when carrying She has a good attitude and a strong analytical of rail networks that transport millions of out inspections of the installation work of skillset. Carmen is aware of the challenges that passengers daily. This includes equipment teams of up to 100 people, where she is the face her as a woman within a male-oriented fitted in trains, stations, tunnels and control only woman. The group can only work when industry and I encourage her to embrace these centres. Carmen is part of the quality team trains aren’t running, which is generally in the challenges and use them as an opportunity.” that ensures early detection of potential issues early hours of the morning, so to prioritise and leads cross-functional problem-solving areas that require quality checks, she performs teams in root cause analysis exercises using risk assessments before site visits and works 8D and other problem-solving techniques. directly with the installation managers. “Carmen is what this award category is all about” INNOVATION THROUGH QUALITY METHOD | WINNER Organisation: The Register of Enterprises of the Republic a business,” says Guna Paidere, the register’s The Register of Enterprises THE JOURNEY of the Republic of Latvia of Latvia is the government body responsible Chief State Notary. “UNA is the future for helping entrepreneurs register new ambassador of the public administration.” The register collaborated with technology companies and update company documents. developer Tilde to create a virtual assistant. Innovation: UNA virtual assistant The register has introduced UNA, a virtual Winning an International Quality Award is a The register’s quality management system assistant powered by artificial intelligence (AI), powerful validation of the register’s efforts to was used to create a risk management system to enhance customer service on its online modernise the quality of its customer service Location: which considered factors such as the impact Riga, Latvia platforms. UNA is the first chatbot of its kind management, says Guna. “This award means a of innovative projects on financial risks, and in Latvia’s public services. It is available 24/7 and lot for me and my organisation. It is the first the impact of personnel turnover risks on is able to answer more than 16,000 questions. international award we have received and the quality of customer service. In designing it also provides important recognition for the application, the register prioritised “UNA helps to make Latvia a country in which our work.” the questions asked most frequently everyone can realise their dream of setting up by customers, which related to new registrations, and the progress of registrations THE CHALLENGE and liquidations. After the successful implementation of a pilot project, the register Before UNA, the primary means of launched UNA on its website and on the communication for the register’s customers Facebook Messenger app on 13 June 2018. were face-to-face visits, email, telephone and social media including Facebook and Twitter. One of the register’s strategic goals is that by 2020, entrepreneurs should be able to remotely and independently register legal entities and update details. Data gathered THE OUTCOME from the quality management system suggests “UNA is the that customers prefer to submit registration As of October 2018, UNA has already responded to more than applications electronically. This feedback 18,000 individual questions from nearly 3,000 unique users, and has consequence spurred the register to pursue AI solutions in helped the register make savings on human resources.
Load more

Recommended publications
  • ISO 10018 Quality People Management and Annex SL
    ISOISO 1001810018 QualityQuality PeoplePeople ManagementManagement AndAnd AnnexAnnex SLSL StandardsStandards The first certification for ISO 10018 standards for quality people management. Based on ISO Annex SL management systems that now include a systematic approach to people management that is so far required in ISO 9001 and 15 other ISO standards. Who We Are International Center for Enterprise Engagement A unit of the Healthcare Management Institute and University of Texas Medical Branch in Galveston, and Secretariat and Administrator for the US Technical Advisory Group of ISO Technical Committee 260 – Human Resource Management, and… The Enterprise Engagement Alliance The creator of the first framework for an enterprise approach to engagement, individual certification program and publisher of the multi‐media publishing platform. What We Do The ISO 10018 Certification Evaluation, Training and Support »Provides the first certification program » Individual training, certification for for ISO 10018 quality people management companies and individuals on 10018 certification aligned with the Annex SL process design and implementation. management system. » Support for organizations seeking to »Manages the first university‐based implement ISO 10018 best practices in professional and academic training ISO 9001 and all ISO management program to support compliance drawing standards and for the solution from worldwide experts. providers who provide necessary services. Presenter: Dr. Ron McKinley, PhD Ronald B. McKinley, PhD Vice President & Chief Standards Officer Director, Healthcare Management Institute Assoc. Prof. (Adj.), Preventive Medicine & Community Health Chair, ISO TC/260 –Human Resource Management (HRM) Chair, ISO TC/304 –Healthcare Organization Management (HOM) The University of Texas Medical Branch at Galveston 301 University Blvd., Galveston, TX 77555‐0973 What is Annex SL and ISO 10018 » Annex SL was created in 2012 to provide a single management system applicable to any management standard.
    [Show full text]
  • New High Level Structure for ISO Management Systems Standards 10Th International Quality Forum Cartagena De Indias, Colombia 28Th August 2014 Contents
    New High Level Structure for ISO Management Systems Standards 10th International Quality Forum Cartagena de Indias, Colombia 28th August 2014 Contents 1. What is a management system (MS) 2. ISO MS Standards (MSS) 3. The problem: proliferation of different MSS 4. The solution: High Level Structure (HLS) 5. Update on ISO 9001, ISO 14001 & ISO 45001 (former OHSAS 18001) What is a management system? ISO/IEC Directives Part 1 Management System (MS) Set of interrelated or interacting elements of an organization to establish policies and objectives and processes to achieve those objectives Management Systems Standards ISO/IEC Directives Part 1 Management Systems Standards (MSS) Standard that provides requirements or guidelines for organizations to develop and systematically manage their policies, processes and procedures in order to achieve specific objectives. Some well known MSS ISO 9001:2008 Quality management systems -- Requirements ISO 14001:2004 Environmental management systems -- Requirements with guidance for use ISO 50001:2011 Energy management systems -- Requirements with guidance for use ISO 22000:2005 Food safety management systems -- Requirements for any organization in the food chain ISO/IEC 27001:2013 Information technology -- Security techniques – Information security management systems -- Requirements ISO 20121:2012 Event sustainability management systems -- Requirements with guidance for use ISO 39001:2012 Road traffic safety (RTS) management systems - Requirements with guidance for use ISO 13485:2003 Medical devices -- Quality management systems -- Requirements for regulatory purposes Issues related to proliferation of MSS . Growing number of MSS => concern among users • slightly different structures • different definitions for same terms • often contradicting requirements => ISO TMB found a solution a high level structure for all MSS! .
    [Show full text]
  • The Power of Standards
    Downloaded from https://www.cambridge.org/core. IP address: 170.106.202.226, on 30 Sep 2021 at 15:59:08, subject to the Cambridge Core terms of use, available at https://www.cambridge.org/core/terms. https://www.cambridge.org/core/product/7AE0877B8E66B2988E79D743965BC29A Downloaded from https://www.cambridge.org/core. IP address: 170.106.202.226, on 30 Sep 2021 at 15:59:08, subject to the Cambridge Core terms of use, available at https://www.cambridge.org/core/terms. https://www.cambridge.org/core/product/7AE0877B8E66B2988E79D743965BC29A The Power of Standards Standards often remain unseen, yet they play a fundamental part in the organisation of contemporary capitalism and society at large. What form of power do they epitomise? Why have they become so prominent? Are they set to be as important for the globalisation of services as for manufactured goods? Jean-Christophe Graz draws on international pol- itical economy and cognate fields to present strong theoretical argu- ments, compelling research, and surprising evidence on the role of standards in the global expansion of services, with in-depth studies of their institutional environment and cases including the insurance indus- try and business process outsourcing in India. The power of standards resembles a form of transnational hybrid authority, in which ambiguity should be seen as a generic attribute, defining not only the status of public and private actors involved in standardisation and regulation but also the scope of issues concerned and the space in which such authority is recognised when complying to standards. This book is also available in Open Access.
    [Show full text]
  • Accelerate Your Career
    Accelerate your career SAI Global Training Catalogue Visit infostore.saiglobal.com/en-au/course-calendar Welcome to the 2017 Training Catalogue For decades, SAI Global has been helping organisations provide smarter ways forward for their brands and businesses. With a network spanning 29 countries and 51 locations globally, SAI Global makes Intelligent Risk possible. With our backing, understand how the upside of risk is optimised, and the downside of risk is mitigated, so you have a clear understanding of the contribution risk can have to your future success. Our integrated advisory, services and platforms operate across the entire risk lifecycle to drive future success for business excellence, growth and sustainability. Trust. Scale. Expertise. 2 1300 727 444 | [email protected] | infostore.saiglobal.com/en-au/course-calendar Training Catalogue Contents 5 TRAINING THAT SUITS YOUR NEEDS 37 Online Allergen Management 37 Online Root Cause Analysis 6 IN-HOUSE TRAINING 38 Online Implementing Foreign Body Controls 38 Online Traceability 7 QUALITY MANAGEMENT 39 Online Pest Control Management 8 ISO 9001:2015 Foundation 39 Online Shelf Life Validation & Verification 8 Preparing for ISO 9001:2015 Transition 40 Online HACCP Validation & Verification 9 Implementing a Quality Management System ISO 9001:2015 40 Online Cleaning & Sanitation 10 Lead Auditor in Quality Management Systems ISO 40 Online Introduction to Food Safety 9001:2015 41 Online Auditing a Food Safety Management System 11 Internal Auditor Training 41 Group Training 11 Auditing
    [Show full text]
  • ISO 45001 Evolution of Ohsmss
    ISO 45001 Evolution of OHSMSs IOSH Thames Valley Branch 19 March 2018 Richard Jones MSc CFIOSH PIEMA FRSPH MCIPR Head of Policy and Public Affairs ISO 45001 Outline - Why is a new standard needed? - Background to OHSMSs - International standards and ISO 45001 - ISO 45001 vs OHSAS 18001 - Making it happen ISO 45001 “Good leaders don’t create followers – they create more leaders.” Source: Tom Peters ISO 45001 Global toll - 2.78 million people killed by work accidents and disease - 7,600 deaths per day (~ one every 12 seconds) - 374 million non-fatal work accidents - 2.4 million people killed by occupational disease - ~ 4% of world GDP = work accidents and diseases Source: ILO 2017 ISO 45001 Benefits of safety and health management - Humanitarian (less work-related injury, illness and death) - Business: - productivity and profitability - customer and worker loyalty - reputation, resilience and results ISO 45001 Why is a new standard needed? - Global toll of safety and health failures - OHSAS 18001 – well used, but not an agreed international standard - Alignment with other management standards ISO 45001 Background 1989 EU Framework 1991 HSG65 Directive ISO 45001 Principles of OH&S management - H&S should be considered integral to productivity, competitiveness and profitability - Key factors for success: - good leadership - sound business processes - trained and skilled workforce - operating in an open and trusting environment ISO 45001 Background 1989 EU 1996 Framework 1991 HSG65 Directive BS 8800 2008 2007 BS OHSAS 1999 BS 18004 18001 OHSAS
    [Show full text]
  • ISO Management System Standards, ISO 9001 and the Futurefutureiso
    ISISO ManO Managemagement Sent Systeystem Sm Standardstandards,, ISISO 9001 anO and td thehe FutuFuturere Charles CorrieCharles Corrie SeSecrcretaetaryry IS ISO/TCO/TC 17176/6/SCSC 22 Established Management (system) standards ISO 9000 – Quality ISO 14000 – Environment IEC 60300 – Dependability ISO/IEC 27001 – Information Security ISO 20000 – IT Services ISO 30300 – Records Management ISO 10006 – Quality in Project management ISO 10007 – Configuration management ISO 28000 – Security in the supply chain ISO 30000 – Ship dismantling ISO 31000 – Risk Management ISO/IEC Guide 73 - Risk Management Terminology ISO 22000 – Food Safety ISO 15161 – Food Safety (ISO 9000 and HACCP) Charles Corrie, Belo Horizonte, 2013-03 2 Established standards – continued ISO 26000 – Social responsibility IEC 62402 – Obsolescence management ISO 50000 – Energy management ISO 20121 – Sustainable Event management ISO 22301 – Business Continuity management ISO 21500 – Project management ISO 39001 – Road Traffic Safety management Charles Corrie, Belo Horizonte, 2013-03 3 ISO 9000 Sectoral documents ISO/TS 16949 – ISO 9000 Automotive ISO/TS 29001 – ISO 9000 Oil and Gas ISO/IEC 17025 – Laboratories (and ISO 9000) ISO 13485 – Medical devices (and ISO 9000) ISO/IEC 90003 – ISO 9000 Software ISO/IWA 1 – ISO 9000 Healthcare ISO/IWA 2 – ISO 9000 Education ISO/IWA 4 – ISO 9000 Local Government Under Development ISO 55001 – Asset management ISO 37500 – Outsourcing ISO/TR 18155 – Human Resources ISO 9001 (revision) ISO 14001 (revision) Charles Corrie, Belo Horizonte, 2013-03 4
    [Show full text]
  • Enhancing Organisation Performance for Customer Satisfaction and Cost Effectiveness Through Integrated Management System
    IOSR Journal of Business and Management (IOSR-JBM) e-ISSN: 2278-487X, p-ISSN: 2319-7668. Volume 19, Issue 5. Ver. III (May. 2017), PP 13-30 www.iosrjournals.org Enhancing Organisation Performance for Customer Satisfaction and Cost Effectiveness through Integrated Management System Sendil Mourougan1, Dr. K. Sethuraman2 1(Business Administration, Annamalai University, India) 2(Business Administration, Annamalai University, India) Abstract: An integrated management system results when an organization uses one single management system to manage multiple aspects of organizational performance. This paper discusses about the various management systems that can be integrated. It also explains about the management system and its corresponding ISO standard. It details about the management standards approach and structure, its benefits and compatibility with other standards. Keywords: Ims, Iso, Pdca, Qms, Ems, Ohsms, Csr, Cms, Isms, Enms, Bcms, Isms, Esms, Scsms, Fsms, Kpi, Risk Management, Itsm. I. Introduction Integrated management system combines all related components of a business into one system for easier management and operations. On the part of the different structure of ISO standards, it is difficult to integrate the management systems into integrated management system. This is the reason why International Organization for Standardization published Annex SL. According to this Annex SL, the new published standards will have the common High-level structure (HLS). II. Integrated Management System (IMS) An Integrated Management System (IMS) integrates all of an organization's systems and processes into one complete framework, enabling an organization to work as a single unit with unified objectives to achieve its purpose and mission. Organizations often focus on management systems individually, often in silos and sometimes even in conflict.
    [Show full text]
  • The ISO 50001 Energy Management Standard: What Is It and How Is It Changing?
    16 Strategic Planning for Energy and the Environment The ISO 50001 Energy Management Standard: What is it and how is it changing? Michael Brown, PE, CEM, CMVP Deann Desai ABSTRACT The adoption of the ISO 50001 energy management system stan- dard by the International Organization for Standardization (ISO) served to unite the previously separate national standards and provide a struc- tured, globally accepted approach to the management of energy. While the standard has been implemented at over 1000 sites worldwide, re- cently ISO decided that all their management system standards should be revised by converting them to a uniform high-level structure. The new structure will yield improved results and harmonize different man- agement system standards implemented by an organization. This article will examine the prominent features of an ISO management system, discuss the anticipated changes and present the expected effects of the revisions on implementing organizations. INTRODUCTION Improving organizational management methods is one of the sur- est approaches to increase output, reduce operating costs and improve the bottom-line. The International Organization for Standardization (ISO), is responsible for developing and publishing standards that are recognized and accepted globally. ISO Standards ensure that products and services are safe, reliable and of good quality. ISO Management System Standards (MSS) are resources that document world-class man- agement practices and are recognized worldwide for giving a business a competitive edge, clients confidence in purchased products, goods and services, and providing implementing organizations with leverage in the market place. Fall 2014, Vol. 34, No. 2 17 ISO Management System Standards including requirements, guides and sector specific variants currently number about fifty and cover a broad range of topics.
    [Show full text]
  • The Negative Impact of Annex SL on ISO Management Systems Standards
    The Negative Impact of Annex SL on ISO Management Systems Standards Milt Dentch July 1, 2018 PURPOSE OF REPORT Annex SL was designed to harmonize all ISO management systems, terminology, and formatting, making it easier for organizations to comply with more than one management system standard. This paper describes: • The flaws in Annex SL; • The impairment of the effectiveness of the previous quality, environmental and OH&S management systems standards caused by Annex SL; • The lack of consistency in following Annex SL guidance by the technical committees who created the new management systems standards; • The lack of transparency during and after the creation of the new management system by the technical committees; • The problem Annex SL should address to improve the implementation and auditing for organizations holding multi-system standards. CREATION OF ANNEX SL In 2012, the Technical Management Board (TMB) of the International Organization for Standardization commissioned the Joint Technical Coordination Group (JTCG) to develop Annex SL. All management system standards issued after 2012 are required to be structured in conformance to the ten high level clauses: Clause 1 – Scope Clause 2 – Normative references Clause 3 – Terms and definitions Clause 4 – Context of the organization Clause 5 – Leadership Clause 6 – Planning Clause 7 – Support Clause 8 – Operation Clause 9 – Performance evaluation Clause 10 – Improvement The ISO technical committees that develop management system standards are required to include the same high level structure, identical core text and common terms and, core definitions. The belief shared by ISO management and ISO certification bodies (CB’s) is with Annex SL in place, organizations will experience less duplication and confusion when implementing multiple management system standards- and the third party management system auditors will be more efficient using a common set of requirements across the various standards and industry sectors.
    [Show full text]
  • ISO 45001 Implications
    Introducing ISO 45001 Introducing ISO 45001 IOSH Edinburgh Branch meeting Edinburgh Napier University 9 March 2017 Richard Jones MSc CFIOSH PIEMA FRSPH MCIPR Head of Policy and Public Affairs Introducing ISO 45001 Outline - Background - Why is a new standard needed? - ISO 45001’s main characteristics - Differences from OHSAS 18001 - Progress and timeframe - Making it happen Introducing ISO 45001 “Good leaders don’t create followers – they create more leaders.” Source: Tom Peters Introducing ISO 45001 Global toll - 2.3 million people killed by work accidents and disease - 6,300 deaths per day (one every 15 seconds) - 317 million non-fatal work accidents - 160 million people with occupational disease - ~ 4% of world GDP = work accidents and diseases Source: ILO Introducing ISO 45001 Benefits of safety and health management - Humanitarian (less work-related injury, illness and death) - Business: - productivity and profitability - customer and worker loyalty - reputation, resilience and results Introducing ISO 45001 Background 1989 EU Framework 1991 HSG65 Directive Introducing ISO 45001 Principles - H&S should be considered integral to productivity, competitiveness and profitability - Key factors for success: - good leadership - sound business processes - trained and skilled workforce - operating in an open and trusting environment Introducing ISO 45001 Background 1989 EU 1996 Framework 1991 HSG65 Directive BS 8800 2008 2007 BS OHSAS 1999 BS 18004 18001 OHSAS 18001 2013 ISO 2013 BSI 2017 ISO 45001 proposal to ISO approval Introducing ISO 45001
    [Show full text]
  • Generic Model of Integrated Management System
    Source: 63rd European Congress of Quality Rediscovering Quality, EOQ-European Organization for Quality & Portuguese Association for Quality, Lisbon, Portugal, 23.-24.10.2019. GENERIC MODEL OF INTEGRATED MANAGEMENT SYSTEM Assist. Prof. Miroslav Drljača, Ph.D Zagreb Airport, Ltd. & University North, Croatia E-mail: [email protected] Assoc. Prof. Krešimir Buntak, Ph.D University North, Croatia E-mail: [email protected] ABSTRACT More and more organizations decide to model and implement an integrated management system by integrating the system and certifying it in accordance with ISO standards. The more complex integration of the management system is harder to model, document, implement and manage them. Each system that implements integration involves a certain management model, which essentially contains all the elements of the management function: planning, organizing, resource management, decision making and control. In complex integrations, such a situation could cause the entropy of the management system. If this did not happen it was necessary to design a generic model that encompasses all the elements of the management function and promotes the process approach. This is the result of efforts to simplify integrated management system models and facilitate the management of such systems. Prior to the appearance of Annex SL there was an attempt to create a generic model of management system, and the fundamental difficulty was that each ISO standard for management systems had a different structure. By adopting Annex SL and revision of ISO 9001:2015 and revision of other ISO standards for management systems, the preconditions for creating a generic model of integrated management system were created.
    [Show full text]
  • IOSH Powerpoint Presentation Standard
    ISO 45001 Evolution of OHSMSs Macedonian Occupational Safety and Health Association 25 June 2018 Richard Jones MSc CFIOSH PIEMA FRSPH MCIPR Head of Policy and Public Affairs ISO 45001 Outline - Why is a new standard needed? - Background to OHSMSs - International standards and ISO 45001 - ISO 45001 vs OHSAS 18001 - Making it happen ISO 45001 “Good leaders don’t create followers – they create more leaders.” Source: Tom Peters ISO 45001 Global toll - 2.78 million people killed by work accidents and disease - 7,600 deaths per day (~ one every 12 seconds) - 374 million non-fatal work accidents - 2.4 million people killed by occupational disease - ~ 4% of world GDP = work accidents and diseases Source: ILO 2017 ISO 45001 Benefits of safety and health management - Humanitarian (less work-related injury, illness and death) - Business: - productivity and profitability - customer and worker loyalty - reputation, resilience and results ISO 45001 Why is a new standard needed? - Global toll of safety and health failures - OHSAS 18001 – well used, but not an agreed international standard - Alignment with other management standards ISO 45001 Background 1989 EU Framework 1991 HSG65 Directive ISO 45001 Principles of OH&S management - H&S should be considered integral to productivity, competitiveness and profitability - Key factors for success: - good leadership - sound business processes - trained and skilled workforce - operating in an open and trusting environment ISO 45001 Background 1989 EU 1996 Framework 1991 HSG65 Directive BS 8800 2008 2007 BS OHSAS
    [Show full text]