Improving Consumer Voices and Accountability in the Swachh Bharat Mission (Gramin) Findings from the benchmarking Citizen Report Cards in Odisha and Tamil Nadu CRC-2 Conducted By For Project Supported by June 2017 Public Affairs Foundation (PAF) Implementation of Citizen Report Card (CRC-2) as a part of Improving Consumer Voices and Accountability in Swachh Bharat Mission (Gramin) [SBM(G)] Report of Findings Submitted to Public Affairs Centre (PAC) [For Feedback please contact Meena Nair at
[email protected]] June 2017 [page left blank] i Public Affairs Foundation | CRC-2 in Tamil Nadu and Odisha | PAC/BMGF | June 2017 Table of Contents List of Abbreviations ............................................................................................................................ viii Acknowledgments .................................................................................................................................. ix Executive Summary ................................................................................................................................. 1 Introduction ............................................................................................................................................ 6 Report Outline ...................................................................................................................................... 10 Section 2: Methodology ........................................................................................................................ 11 Section