Service Updates Due to COVID-19 Outbreak | Posted on September 30, 2021 Updates Are Highlighted
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Service updates due to COVID-19 outbreak | Posted on September 30, 2021 Updates are highlighted. At FedEx and TNT, we are always evaluating how to optimize our operations to meet our customers’ expectations. COVID-19 has disrupted supply chains globally, and air cargo capacity is extremely constrained. To continue providing the best possible service for our customers, we are making several adjustments to our services and transit times globally. Please note that the information is subject to change without prior notice due to the dynamic nature of the COVID-19 situation. Temporary suspension of FedEx Express Money-Back Guarantee The impact of COVID-19 is causing local, state, and national governments around the world to issue work and travel restrictions on a daily basis, which are impacting our ability to meet our high standards of service. As a result, Money-back guarantee (MBG) has been temporary suspended for all FedEx Express service till further notice. Temporary signature suspension for delivery For the safety and well-being of our couriers and customers, FedEx and TNT signature guidelines are temporarily adjusted for all shipments within APAC with some exceptions. In efforts to minimize physical interactions, our couriers will now only seek verbal confirmation of delivery for most shipments. This means that your recipients will not be asked to sign for most deliveries, until further notice. Submission of export declaration documents for Personal Protective Equipment (PPE) shipments outbound from China When planning your PPE export shipments from China, please note that shippers have to provide all required export declaration documents to complete clearance process within 5 working days from the date of pick-up. If shippers fail to provide all required export declaration documents within the 5 working days period, FedEx and TNT China will return the PPE export shipments to the shippers. Personal shipments do not have the above restrictions at this moment. Service updates due to COVID-19 outbreak | Posted on September 30, 2021 1 Information is subject to change without prior notice Temporary service adjustments (to/from China only) You may scan the QR codes below for quick reference on the service adjustments to/from China. FedEx service adjustment TNT service adjustment or Click here or Click here Temporary service adjustments (by city/province in China) You may scan the QR codes below to find out more about FedEx operational arrangements for impacted city in China. or Click here Service updates due to COVID-19 outbreak | Posted on September 30, 2021 2 Information is subject to change without prior notice Temporary service adjustments (APAC) You may refer to the information below that covers the temporary service adjustments to/from APAC. ▪ Temporary service suspension and restrictions (APAC) Note: Selected FedEx and TNT Economy services from APAC remain temporarily suspended, kindly refer to the service impact table below for more details. Effective Origin Destination Affected service Service Impact period Outbound from APAC ▪ APAC, except for: ▪ Worldwide ▪ All TNT Services, Temporary service March 28, - TNT S87/ S88 (Air except for: suspension 2020 till Freight D2D/ - TNT Express further notice D2A) from Taiwan China to France, - TNT Economy Express Germany, Italy, between Singapore, Switzerland and Malaysia, Thailand and UK Vietnam - TNT Economy Express between Australia, New Zealand and Papua New Guinea - TNT Global Cross Border Economy (GCBE) between China, Vietnam, Thailand, Malaysia and Singapore - TNT Special Services ▪ APAC, except for: ▪ APAC ▪ FedEx International Temporary service April 1, 2020 - Economy shipments ▪ Canada Economy (IE) suspension till further between Singapore ▪ Latin America ▪ FedEx International notice and Malaysia ▪ U.S. Economy - Economy shipments DirectDistribution between Australia (IED) and New Zealand ▪ FedEx International - Economy shipments Economy Freight (IEF) from Thailand to Malaysia and Singapore (effective January 1, 2021) Service updates due to COVID-19 outbreak | Posted on September 30, 2021 3 Information is subject to change without prior notice Effective Origin Destination Affected service Service Impact period ▪ APAC, except for: ▪ Europe ▪ FedEx International Temporary service November 30, - China Economy (IE) suspension 2020 till further - Hong Kong SAR ▪ FedEx International notice China Economy Freight (IEF) ▪ FedEx International Economy DirectDistribution (IED) ▪ American Samoa ▪ Worldwide ▪ All FedEx and TNT Temporary service March 25, 2020 services suspension till further notice ▪ China ▪ Worldwide ▪ All FedEx and TNT Temporary service September 11, [shipments from services suspension of pick- 2021 till middle and high-risk up service further notice control area announced by local government and the following Out of Pickup Area (OPA) zip codes in Xianyou District, Putian city in Fujian Province only - 351200 - 351253 - 351254 - 351256] ▪ China ▪ Worldwide ▪ All FedEx and TNT Temporary service September 14, [shipments from services suspension of pick- 2021 till middle and high-risk up service further notice control area announced by local government and the following zip codes in Xiamen City in Fujian Province only - 361100 - 361113 - 361199] ▪ China ▪ Worldwide ▪ All FedEx and TNT Temporary service September 20, [shipments from services suspension of pick- 2021 till middle and high-risk up service further notice control area announced by local government and the following zip code in Zhangzhou City in Fujian Province only: - 363107] Service updates due to COVID-19 outbreak | Posted on September 30, 2021 4 Information is subject to change without prior notice Effective Origin Destination Affected service Service Impact period ▪ China ▪ Europe ▪ FedEx International Temporary service October 20, Economy (IE) suspension 2020 till ▪ FedEx International further notice Economy Freight (IEF) ▪ FedEx International Economy DirectDistribution (IED) ▪ Worldwide ▪ All FedEx and TNT Minimum weight of June 8, 2020 services 50kg per air waybill till further [For Personal for formal entry notice Protective Equipment shipments (PPE) formal entry Note: Personal PPE shipments only] shipments will not be subject to this minimum weight limit of 50kg but must comply to China Customs requirement for personal shipment clearance. ▪ Hong Kong SAR ▪ All FedEx and TNT Temporary service Till further China services suspension notice [Mask shipments only] ▪ Macau SAR China ▪ All FedEx and TNT Temporary service Till further services suspension notice [Mask shipments only] ▪ Hong Kong SAR ▪ Europe ▪ FedEx International Temporary service November 20, China Economy (IE) suspension 2020 till ▪ FedEx International further notice Economy Freight (IEF) ▪ FedEx International Economy DirectDistribution (IED) ▪ Kiribati ▪ Worldwide ▪ All TNT services Temporary service March 31, suspension 2020 till further notice ▪ Tuvalu ▪ Worldwide ▪ All TNT services Temporary service March 31, suspension 2020 till further notice Inbound to APAC ▪ Worldwide ▪ American Samoa ▪ All FedEx and TNT Temporary service July 28, 2021 services suspension till further notice Service updates due to COVID-19 outbreak | Posted on September 30, 2021 5 Information is subject to change without prior notice Effective Origin Destination Affected service Service Impact period ▪ Worldwide ▪ China ▪ All FedEx and TNT Temporary service September 11, [shipments to services suspension of 2021 till middle and high- delivery service further notice risk control area announced by local government and the following Out of Delivery Area (ODA) zip codes in Xianyou District, Putian City in Fujian Province only - 351200 - 351253 - 351254 - 351256] ▪ China ▪ All FedEx and TNT Temporary service September 14, [shipments to services suspension of 2021 till middle and high- delivery service further notice risk control area announced by local government and the following zip codes in Xiamen City in Fujian Province only - 361100 - 361113 - 361199] ▪ China ▪ All FedEx and TNT Temporary service September 20, [shipments to services suspension of 2021 till middle and high- delivery service further notice risk control area announced by local government and the following zip code in Zhangzhou City in Fujian Province only: - 363107] Service updates due to COVID-19 outbreak | Posted on September 30, 2021 6 Information is subject to change without prior notice Effective Origin Destination Affected service Service Impact period ▪ Europe ▪ French Polynesia ▪ All FedEx Economy Temporary service April 1, 2020 services suspension till further ▪ TNT Economy Express notice ▪ Worldwide ▪ East Timor ▪ All FedEx and TNT Temporary service July 12, 2021 services suspension till further notice ▪ Kiribati ▪ All TNT services Temporary service March 31, suspension 2020 till further notice ▪ Mongolia ▪ FedEx International Temporary service May 18, 2020 Economy (IE) suspension till further ▪ TNT Economy Express notice ▪ Norfolk Island ▪ FedEx International Temporary service March 30, Priority (IP) suspension 2020 till further notice ▪ Tuvalu ▪ All TNT services Temporary service March 31, suspension 2020 till further notice Service updates due to COVID-19 outbreak | Posted on September 30, 2021 7 Information is subject to change without prior notice ▪ Transit Time Extension (APAC) Note: The service adjustments under ‘Temporary service suspension and restrictions’ above will supersede the transit time extensions under this section in situations of any overlaps. Additional transit Origin