Tosee - Tourism in Southern

UNIVERSITY OF RIJEKA

5th International Scientific Conference

ToSEE - Tourism in Southern

and Eastern Europe 2019

Creating Innovative Tourism Experiences: The Way to Extend the Tourist Season

16 – 18 May 2019 Opatija, Croatia

Authors submitted their papers in final form. Editorial Committee disclaims responsability for language and printing errors.

For Publisher Dora Smolčić Jurdana, Dean

Editors-in-Chief Zrinka Zadel, Croatia Dora Smolčić Jurdana, Croatia

Editorial Board Irena Ateljević, Croatia Fabio Carbone, United Kingdom Aleksandra Dragin, Serbia Larry Dwyer, Australia Daniela Gračan, Croatia Melika Husić Mehmedović, Bosnia and Herzegovina Marinela Krstinić Nižić, Croatia Daniela Soldić Frleta, Croatia

Editorial Secretary Nikolina Šerić

Layout Ljubica Pilepić Stifanich

Cover design Sagita d.o.o., Opatija

Printed in 300 copies

Printed by Tiskarski obrt “Sušak”, Rijeka

ISSN 1848-4050

University of Rijeka

FACULTY OF TOURISM AND HOSPITALITY MANAGEMENT

5th International Scientific Conference

ToSEE - Tourism in Southern

and Eastern Europe 2019

CONFERENCE PROCEEDINGS

Volume 5

Creating Innovative Tourism Experiences: The Way to Extend the Tourist Season

Conference Proceedings is indexed and abstracted in:

WOS Core Collection – CPCI (Conference Proceedings Citation Index), Cabi Publishing - CAB Direct, EBSCO – Hospitality & Tourism Complete, ProQuest - ABI/INFORM Global. International Scientific Zrinka Zadel, Croatia, Chair Committee Romina Alkier, Croatia Marinela Krstinić Nižić, Aleksander Aristovnik, Slovenia Croatia Irena Ateljević, Croatia Lejla Lazović-Pita, Ana Balula, Portugal Bosnia and Herzegovina Slađana Benković, Serbia Tanja Mihalič, Slovenia Zélia Breda, Portugal Josipa Mijoč, Croatia Fabio Carbone, United Kingdom Josip Mikulić, Croatia Krzysztof Dobrowolski, Poland Lena Mossberg, Sweden Aleksandra Dragin, Serbia Helena Nemec Rudež, Laurentiu Droj, Romania Slovenia Larry Dwyer, Australia L'udmila Novacká, Slovakia Erdogan Ekiz, Saudia Arabia Harald Pechlaner, Germany Carlos Fernandes, Portugal Lidija Petrić, Croatia Magdalena Florek, Poland Ljubica Pilepić Stifanich, Raffaella Folgieri, Italy Croatia Aleš Gačnik, Slovenia Tatjana Pivac, Serbia Daniela Gračan, Croatia Michael Radin, USA Mohd Hafiz Mohd Hanafiah, Tijana Rakić, United Kingdom Malaysia Marianna Sigala, Australia Michael Hall, New Zeland Dora Smolčić Jurdana, Croatia Jasna Horvat, Croatia Daniela Soldić Frleta, Croatia Melika Husić-Mehmedović, Bosnia Metod Šuligoj, Slovenia and Herzegovina Ada Mirela Tomescu, Ritva Höykinpuro, Finland Romania Selma Kadić Maglaić, Zoran Tuntev, Macedonia Bosnia and Herzegovina Maja Uran, Slovenia Oliver Kesar, Croatia Andreas Zins, Austria Katarzyna Wojtowicz, Poland

Organizing Ivana Ivančić, Croatia, Chair Committee Romina Alkier, Croatia Maja Mamula, Croatia Marina Barkidžija Sotošek, Croatia Vedran Zubović, Croatia Brigita Bosnar Valković, Croatia Nikolina Šerić, Croatia, Tomislav Car, Croatia conference secretary

Contact University of Rijeka Faculty of Tourism and Hospitality Management Primorska 42, P.O.Box 97, 51410 Opatija, Croatia Phone: ++ 385 51 294 681 Fax: ++ 385 51 291 965 e-mail: [email protected] http://www.fthm.uniri.hr/tosee

ISSN 1848-4050

ToSEE 2019

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CONTENTS

Editorial XI

Research papers

CREATING INNOVATIVE TOURISM EXPERIENCES THROUGH SUSTAINABLE 1 VALORISATION OF ARCHAEOLOGICAL HERITAGE Kristina Afrić Rakitovac, Nataša Urošević, Nikola Vojnović

MODELLING THE PROBABILITY OF TOURISTS’ RETURN INTENTION: 17 THE CASE OF OPATIJA RIVIERA Romina Alkier, Jasmina Okičić, Vedran Milojica

WEB ADVERTISING MESSAGES IN CROATIAN TOURISM: EXPLORING 31 QUALITATIVE AND QUANTITATIVE PERSPECTIVES Miriam Bait, Tea Baldigara, Jelena Komšić

POSSIBILITIES FOR THE DEVELOPMENT OF CREATIVE TOURISM BASED ON 47 PODRAVINA'S NAÏVE ART HERITAGE Rikard Bakan, Dejan Tubić, Helena Jošt

DIGITAL TRANSFORMATION IN TOURISM EDUCATION 61 Ana Balula, Gillian Moreira, António Moreira, Elisabeth Kastenholz, Celeste Eusébio, Zélia Breda

COMPARATIVE ANALYSIS OF THE ACCOMMODATION ONLINE OFFER FOR 73 BĂILE FELIX (ROMANIA) AND HAJDÚSZOBOSZLÓ (HUNGARY) Olimpia Ban, Laurențiu Droj

OLIVE OIL TOURISM: EXPLORING THE EXPERIENCE OF FOOD TOURISTS 89 Sandra Barač Miftarević, Srđan Mitrović

SUSTAINABLE TOURISM DEVELOPMENT OF COASTAL DESTINATION – 101 THE ROLE AND THE SIGNIFICANCE OF LOCAL RESIDENTS Draženka Birkić, Andreja Primužak, Nela Erdeljac

COMMUNICATION AND MANIPULATION STRATEGIES OF TRAVEL GUIDES 121 PRESENTING CROATIA – A LINGUISTIC PERSPECTIVE Brigita Bosnar-Valković, Suzana Jurin

FUTURE TRENDS IN THE HOSPITALITY INDUSTRY: AN ANALYSIS FROM THE 139 CONSUMERS’ POINT OF VIEW Zélia Breda, Catarina Pacheco, Gorete Dinis

INTERNET OF THINGS (IOT) IN TOURISM AND HOSPITALITY: 163 OPPORTUNITIES AND CHALLENGES Tomislav Car, Ljubica Pilepić Stifanich, Mislav Šimunić

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THE IMPORTANCE OF INNOVATION IN DESIGNING A LUXURY TOURISM 177 OFFERING: THE PERSPECTIVE OF TOURISM DESTINATION STAKEHOLDERS Marta Cerović, Nadia Pavia, Tamara Floričić

NPO FUNDRAISING THROUGH TOURISM 191 Lorena Dadić, Helga Maškarin Ribarić

MIGRATION IMPACT AS A POSITIVE CHANGE IN TOURISM DEMAND 205 Daniel Dragičević, Maja Nikšić Radić, Suzana Herman

HEALTH TOURISM MARKET IN POLAND AND CROATIA – FINANCIAL 219 EFFECTS AND POTENTIALS Daniel Dragičević, Hana Paleka

SIGNIFICANCE OF EVENTS IN FORMING A COMPETITIVE DESTINATION'S 233 TOURIST PRODUCT: CASE STUDY: VARAŽDIN ŠPANCIRFEST Danijel Drpić, Danijel Vučenović, Ivan Čapeta

MANAGING DEVELOPMENT OF EVENT TOURISM OFFER BASED ON 249 NON-MATERIAL HERITAGE: CASE STUDY RIJEKA CARNIVAL Danijel Drpić, Zrinka Zadel, Merdžana Obralić

FORECASTING TOURISM DEMAND IN CROATIA USING BOX AND JENKINS 263 METHODOLOGY Damira Đukec

THE INFLUENCE OF FOREIGN LABOUR FORCE ON SERVICE PROVISION 275 AND HOTEL GUESTS' EXPERIENCE – THE CASE OF COASTAL CROATIA Danijela Ferjanić Hodak, Oliver Kesar, Ingeborg Matečić

BRANDING TRADITIONAL AND NATURAL PRODUCTS BY PROVIDING 291 TOURIST EXPERIENCE: WHAT ARE THE EFFECTS Ivana First Komen, Sanja Stamenić Oštrić

THE EFFICIENCY OF REGIONAL GOVERNMENT EXPENDITURE IN SMART 307 TOURIST DESTINATION: THE CASE OF CROATIA Sabina Hodžić, Dubravka Jurlina Alibegović

THE WINE TOURISM TERROIR: EXPERIENCES FROM ISTRIA 319 Anita Silvana Ilak Peršurić, Ana Težak Damijanić, Zdravko Šergo

MEASURING SATISFACTION AND EXPERIENCED SENTIMENTS OF WEBSITE 335 USERS WHEN EXPLORING CROATIAN GASTRONOMIC TOURIST OFFER Slobodan Ivanović, Angela Milenkovska Klimoska, Vedran Milojica

HOTEL INNOVATION IN DIFFERENT SETTINGS – TWO DESTINATIONS’ 349 COMPARISON Ana Jovičić Vuković, Smiljana Pivčević, Daniela Garbin Praničević

VALUE NETWORK AS A KEY CATEGORY WITHIN EVENT SPORT TOURISM 363 BUSINESS MODEL: THE CASE OF MERCEDES-BENZ UCI MOUNTAIN BIKE DOWNHILL LOŠINJ WORLD CUP 2018 Ana Kersulić, Marko Perić

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THE ROLE OF SPECIAL EVENT IN ATTRACTING MUSEUM VISITORS AND 375 POPULARIZING MUSEUMS Tanja Komarac, Đurđana Ozretić Došen, Vesna Jurić Bulatović

OBSTACLES OF COMMUNITY-BASED TOURISM DEVELOPMENT IN 389 VUKOVAR-SRIJEM COUNTY Vanja Krajinović, Danijela Ferjanić Hodak, Antonio Vlahov

ATTRACTING YOUNG TRAVELLERS TO A TOURIST DESTINATION: 405 EXPLORING MILLENNIALS’ DREAMS Dina Lončarić, Jasmina Dlačić, Aleksandra Pisnik

CONSTANTINOPLE WINE ROUTE – A NEW WINE TOURISM PROJECT IN THE 419 BALKANS Mirjana Maksimović, Tatjana Pivac, Romina Alkier

SOME CONSIDERATIONS ABOUT ARTIFICIAL NEURAL NETWORKS IN HOTEL 431 INDUSTRY: STATE OF THE ART AND FUTURE DEVELOPMENTS Maja Mamula, Raffaella Folgieri, Kristina Duvnjak

INDIVIDUAL VALUES, EMPLOYMENT CHARACTERISTICS AND THE ETHICAL 441 CLIMATE IN TOURISM Maja Mijatov, Aleksandra S. Dragin, Antonio Badurina

TRANSFORMATION OF CAMPING INTO GLAMPING – TRENDS AND 457 PERSPECTIVES Ines Milohnić, Josipa Cvelić Bonifačić, Ivana Licul

RELATIONSHIP FACTORS IN TOURISM SUPPLY CHAIN MANAGEMENT IN 475 SLOVENIA AND CROATIA Sonja Mlaker Kač, Edna Mrnjavac, Nataša Slavić

AGE OF MIGRATION: A CHANCE FOR RESPONSIBLE TOURISM AND NEW 489 TOURISM EXPERIENCE Maja Nikšić Radić, Daniela Gračan, Marina Barkiđija Sotošek

ADDING VALUE WITH EXPERIENCES: INDUSTRIAL TOURISM AND 507 GEOTHERMAL FOOD PRODUCTION Barbara Pavlakovič, Maja Turnšek

RESIDENTS' ATTITUDES TOWARDS TOURISM IMPACTS IN RURAL AREA 521 Ivana Pavlić, Barbara Puh, Ljubica Mišković

THE POTENTIAL OF CROATIA AS AN ATTRACTIVE TOURIST DESTINATION 533 FOR SENIOR TOURISTS Damir Pavlović, Marko Koščak, Nikolina Šerić

ACCOUNTING INFORMATION FOR MANAGING SUSTAINABLE HEALTH- 547 TOURISM PRODUCT IN THE TOURISM DESTINATION Milena Peršić, Lahorka Halmi

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MATCHING TOURISM DEVELOPMENT PRIORITIES AND POLICY MEASURES – 567 AN EXPERIMENTAL METHOD TO RECONCILE THE KEY STAKEHOLDERS' VIEWS Smiljana Pivčević, Davorka Mikulić, Ljudevit Pranić

THE COMPETITIVENESS OF THE REPUBLIC OF CROATIA ON THE 581 EUROPEAN UNION TOURISM MARKET Ana Portolan

ACADEMIC TOURISM & INTERNATIONAL PEDAGOGICAL INNOVATIONS 597 Michael A. Radin, Olga A. Orlova

SEASONAL EMPLOYMENT IN TOURISM ORGANIZATIONS AS A CHALLENGE 607 FOR HUMAN RESOURCE MANAGEMENT Zijada Rahimić, Kristina Črnjar, Vedrana Čikeš

HOW SMART IS THE MOBILITY OF CROATIAN CITIZENS? 621 BEHAVIOUR PATTERNS OF LOCAL POPULATION AS AN INDICATOR OF TOURIST DESTINATION TRANSPORTATION SUPPLY Nataša Slavić, Edna Mrnjavac

FACTORS AFFECTING RESIDENTS’ SUPPORT FOR CULTURAL TOURISM 641 DEVELOPMENT Daniela Soldić Frleta, Jelena Đurkin Badurina

CULTURAL AND CREATIVE INDUSTRIES IN URBAN TOURISM INNOVATION – 655 THE EXAMPLE OF THE CITY OF RIJEKA Christian Stipanović, Elena Rudan, Vedran Zubović

ACCESS TO EU PUBLIC FINANCIAL SUPPORT AND COMMERCIALIZATION OF 667 INNOVATIONS: EVIDENCE FROM HOSPITALITY INDUSTRIES IN SPAIN AND CROATIA Nebojša Stojčić

SERVICE INNOVATIONS AND FIRM PERFORMANCE IN THE HOSPITALITY 679 INDUSTRY: EVIDENCE FROM TOURISM DRIVEN ECONOMY Nebojša Stojčić, Katija Vojvodić, Nikola Butigan

STRATEGIC APPROACHES TO MENU TRANSLATION ANALYSIS 689 Alenka Šuljić Petrc, Krešimir Mikinac, Ivana Edmonds

DIFFERENCE BETWEEN DOMESTIC AND INTERNATIONAL VISITORS TO 705 GASTRONOMIC EVENTS: CASE STUDY OF ISTRIA, CROATIA Klara Trošt Lesić

THE EFFECTS OF DIGITAL PROMOTION INVESTMENT IN CROATIA'S 715 TOURISM PRODUCT Davorin Turkalj, Antun Biloš, Renata Deželjin

DO YOU SPEAK DIGITAL? – A LITERATURE REVIEW ON LANGUAGE AND 729 DIGITAL COMPETENCES IN TOURISM EDUCATION Sandra Vasconcelos, Ana Balula

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COMPARATIVE STUDY OF ONLINE CUSTOMER SATISFACTION BETWEEN 739 CERTIFIED AND NON-CERTIFIED TOURISM SMEs Triin Veideman

ANALYSIS OF SEASONALITY IMPACT ON THE BUSINESS PERFORMANCE OF 757 GLOBAL CHAIN HOTELS Sanela Vrkljan, Petra Barišić, Katarina Vrenc

DIMENSIONS OF SERVICE QUALITY IN GLAMPING 773 Ana-Marija Vrtodušić Hrgović, Josipa Cvelić Bonifačić, Ines Milohnić

RESIDENTS' ATTITUDES TOWARDS THE IMPACT OF MATERIAL HERITAGE 787 IN UNDEVELOPED AREAS: ZENICA-DOBOJ CANTON CASE STUDY Zrinka Zadel, Nikolina Šerić, Lejla Dervišević

Reviewers 801

EDITORIAL

The Faculty of Tourism and Hospitality Management organized the International scientific conference titled Tourism in Southern and Eastern Europe (ToSEE) for the fifth time in May 2019. Following the first call, 88 extended abstracts were submitted, out of which 82 were accepted by the editorial board. Upon receiving 67 full papers, the peer-review process yielded 55 papers accepted for conference presentation. The conference was attended by 132 participants from Croatia, Bosnia and Herzegovina, Macedonia, Serbia, Slovenia, Romania, Portugal, Estonia, Germany and USA.

It took place from May 16-18, 2019 in Opatija aimed at bringing together academics, researchers, policy makers, students and professionals to exchange, discuss and share their scientific results and ideas related to the theme of the conference which was Creating Innovative Tourism Experiences: The Way to Extend the Tourist Season.

Extending the tourist season is possible by creating a competitive destination product that must meet increasingly demanding preferences of tourists. In this direction, apart from sun and sea, it is necessary to develop the products of specific forms of tourism that can be offered throughout the whole year. Specific forms of tourism create the added value of the destination product, which is also the main incentive for the arrival of tourists into the destination. Today, the tourist market offers an increasing number of tourist destinations, and only those destinations that in the best way respond to the dynamic tourist needs will survive such tough competition. That is why this year's theme of the ToSEE 2019 conference was chosen. By presenting the results of research activities and discussion among international and domestic scientists, the possible solutions for extending the tourist season were made public. Accordingly, creating an innovative tourist experience that contributes to the tourist satisfaction will become one of the main goals in tourism.

We are proud to present you the proceedings of the fourth ToSEE conference including 55 papers that have been prepared and modified in accordance with the reviewers’ comments and then accepted for publishing. The published papers promote an interdisciplinary debate about strategies, methods, tools and good practices that can be implemented in the tourism industry of Southern and Eastern Europe.

Last but not least, we would like to take the opportunity to express our sincere gratitude to the authors and reviewers for their contribution to the proceedings.

The Editors

ToSEE – Tourism in Southern and Eastern Europe, Vol. 5, pp. 801-802, 2019 REVIEWERS

REVIEWERS

Romina Alkier Carlos Fernandes University of Rijeka Instituto Politécnico de Viana do Castelo Faculty of Tourism and Hospitality Management Viana do Castelo, Portugal Opatija, Croatia Vlado Galičić Lidija Bagarić University of Rijeka University of Rijeka Faculty of Tourism and Hospitality Management Faculty of Tourism and Hospitality Management Opatija, Croatia Opatija, Croatia Daniela Gračan Tea Baldigara University of Rijeka University of Rijeka Faculty of Tourism and Hospitality Management Faculty of Tourism and Hospitality Management Opatija, Croatia Opatija, Croatia Bruno Grbac Lorena Bašan University of Rijeka University of Rijeka Faculty of Economics Faculty of Tourism and Hospitality Management Croatia Opatija, Croatia Sabina Hodžić Siniša Bogdan University of Rijeka University of Rijeka Faculty of Tourism and Hospitality Management Faculty of Tourism and Hospitality Management Opatija, Croatia Opatija, Croatia Jasna Horvat Anna Catalani J. J. Strossmayer University of Osijek University of Lincoln Faculty of Economics in Osijek College of Arts, Lincoln Croatia Lincolnshire United Kingdom Melika Husić-Mehmedović University of Sarajevo Kristina Črnjar School of Economics and Business, Sarajevo University of Rijeka Bosnia and Herzegovina Faculty of Tourism and Hospitality Management Opatija, Croatia Sandra Janković University of Rijeka Aleksandra Dragin Faculty of Tourism and Hospitality Management University of Novi Sad Opatija, Croatia Faculty of Sciences, Novi Sad Serbia Selma Kadić-Maglajlić University of Sarajevo Larry Dwyer School of Economics and Business, Sarajevo University of Ljubljana Bosnia and Herzegovina Faculty of Economics, Slovenia Griffith University Oliver Kesar Griffith Institute for Tourism University of Zagreb University of New South Wales Faculty of Economics and Business School of Marketing Zagreb, Croatia

Jelena Đurkin Badurina Lejla Lazović-Pita University of Rijeka University of Sarajevo Faculty of Tourism and Hospitality Management School of Economics and Business, Sarajevo Opatija, Croatia Bosnia and Herzegovina

801 ToSEE – Tourism in Southern and Eastern Europe, Vol. 5, pp. 801-802, 2019 REVIEWERS

Dina Lončarić Elena Rudan University of Rijeka University of Rijeka Faculty of Tourism and Hospitality Management Faculty of Tourism and Hospitality Management Opatija, Croatia Opatija, Croatia

Suzana Marković Sonja Sibila Lebe University of Rijeka University of Maribor Faculty of Tourism and Hospitality Management Faculty of Economics and Business, Slovenia Opatija, Croatia Dora Smolčić Jurdana Josipa Mijoč University of Rijeka J. J. Strossmayer University of Osijek Faculty of Tourism and Hospitality Management Faculty of Economics in Osijek Opatija, Croatia Croatia Daniela Soldić Frleta Josip Mikulić University of Rijeka University of Zagreb Faculty of Tourism and Hospitality Management Faculty of Economics and Business, Zagreb Opatija, Croatia Croatia Christian Stipanović Helena Nemec Rudež University of Rijeka University of Primorska Faculty of Tourism and Hospitality Management Faculty of Tourism Studies – Turistica Opatija, Croatia Portorož, Slovenia Ada Mirela Tomescu Bojana Olgić Draženović University of Oradea University of Rijeka Department of Management-Marketing Faculty of Economics and Business Oradea, Romania Rijeka, Croatia Renata Tomljenović Marko Perić Institute for Tourism, Zagreb, Croatia University of Rijeka Faculty of Tourism and Hospitality Management Zoran Tuntev Opatija, Croatia University St. Kliment Ohridski Bitola Faculty of Tourism and Hospitality Ohrid Marina Perišić Prodan Macedonia University of Rijeka Faculty of Tourism and Hospitality Management Miroslav Vujičić Opatija, Croatia University of Novi Sad Faculty of Sciences, Novi Sad, Serbia Lidija Petrić University of Split Dijana Vuković Faculty of Economics University of Bihać Croatia Faculty of Economics Bihać, Bosnia and Herzegovina Ljubica Pilepić Stifanich University of Rijeka Zrinka Zadel Faculty of Tourism and Hospitality Management University of Rijeka Opatija, Croatia Faculty of Tourism and Hospitality Management Opatija, Croatia Tatjana Pivac University of Novi Sad Marijana Zekić Sušac Faculty of Science J. J. Strossmayer University of Osijek Serbia Faculty of Economics in Osijek, Croatia

802 ToSEE – Tourism in Southern and Eastern Europe, Vol. 5, pp. 47-59, 2019 R. Bakan, D. Tubić, H. Jošt: POSSIBILITIES FOR THE DEVELOPMENT OF CREATIVE TOURISM ...

POSSIBILITIES FOR THE DEVELOPMENT OF CREATIVE TOURISM BASED ON PODRAVINA'S NAÏVE ART HERITAGE

Rikard Bakan Dejan Tubić https://doi.org/10.20867/tosee.05.51 Helena Jošt

Abstract Purpose – the main purpose of this work is to explore the possibility for the development of creative tourism based on the rich heritage of naïve art in Podravina. Methodology – the literature research has produced a theoretical review and analysis of the phenomenon of creative tourism as a means for creating innovative tourism products that incite tourists to a complete immersion in the destination experience, which stands as the one of the main motives of modern tourist travels. In order to examine the possibilities for creative tourism development based on Podravina’s naïve art heritage, the authors have conducted an attraction base and SWOT analysis as well as an in-depth interview with four destination stakeholders that are presumed to be the backbone for the development of future creative tourism products. Findings – the data obtained through the analysis and the interview shows that there are several potential attractions as well as an incentive for creating the tourist supply that is based on the naïve art. However, there is no singular approach to the development of the destination tourism product nor to associating the stakeholders in creating a serious tourist supply and promoting the supply. Contribution – creative tourism based on the worldwide recognition of Podravina’s naïve art demands a wider integral approach to planning and managing the destination tourism product, an association in terms of delivering singular creative tourist experiences, as well as the support of national institutions. Keywords creative tourism, naïve art, experience tourism, Podravina

INTRODUCTION

Tourism is an exceptionally dynamic system that shows noticeable growth rates year after year – the growth that exceeds the forecasts emphasized in the UNWTO Tourism Towards 2030-Global Overview (UNWTO 2011, 10). In accordance with that, national tourism policies, as well as the strategies for the development of tourism at lower levels are continually being presented with new challenges. Due to the increased competition and tourist mobility on a global scale, as well as the availability of tourist destinations (physical, but even more informational) and in order to raise their competitiveness in the market, tourist destinations need to re-activate the inactive resources and methods for raising their competitiveness in the tourism market. The destination management is therefore presented with a task of an active and constant endeavour in creating innovative tourist experiences based on the key and unique components of the tourist attraction base that are the best indicators of the differentiation of a certain tourist destination in comparison to its competitors (Ritchie and Crouch, 2003, 9, UNWTO/ETC 2009, 41;

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Morgan and Prichard, 2004, 60). The trends visible in the market of tourist demand, especially the trends connected to the changes in the travelling preferences and motives of modern tourists indicate a shift from the interest for physical characteristics (tangible characteristics) of the destination and “the sight-seeing tourism” towards the interest in intangible characteristics of the destination and “the experience tourism” (Richards and Wilson 2007, 18, Richards 2012, 14). What attracts modern tourists into certain destinations is the desire for meeting the local culture and lifestyle, as well as unforgettable and authentic experiences. In other words, in the period of their vacation, the tourists have a desire to live – to a lesser or greater extent – as local inhabitants or as hosts in the facilities they are staying in (Aref et al 2010, Vrtiprah 2006, Expedia 2017, 12; IPSOS 2017, 19; Tripadvisor 2017, 14). Precisely such elements of experience, termed as the “Four Realms of Experience” by Pine and Gilmore (1999, 30), along with other “intangible” elements of the tourist products alike, present the strongest means for differentiating the destination supply due to the modern tourists’ focus on experiences that encompass the elements of discovering the New and the Unknown, the elements that encompass entertainment, educational content and creativity, but also a relaxing atmosphere that completely contrasts with the atmosphere of life in their place of residence (UNWTO, 2015, 35). The trends alike were also recorded in Croatia, which is shown in a research made by the Institute for Tourism (Institute for Tourism 2008, 11), as well as in the work of the authors examining the phenomenon of cultural and creative tourism in Croatia (see especially Tomljenović 2006, Jelinčić 2008, Jelinčić 2009, Jelinčić and Žuvela 2012, Jelinčić and Senkić 2017). Croatian naïve art of the Podravina area, especially the art originating in Hlebine, is recognizable on a world scale and can thus present a powerful resource for creating innovative cultural and creative tourism products, especially since this special form of art draws its inspiration from the motives of villages and the lifestyle of Podravina’s rural areas, and it can thus be connected with other cultural heritage attractions and the atmosphere of the rural area. The creation of an integral creative tourism product based on the motive of Podravina’s naïve art could contribute to the recognition and originality of the tourist supply of Podravina and hence to the extension of tourist activities into the areas of Continental Croatia which are still insufficiently recognized. It is therefore the purpose of this work to examine the possibilities for creating original creative tourism products based on the rich heritage of Podravina’s naïve art by means of an analysis of the tourist resource base and interviews with selected stakeholders in the destination.

1. RAISING THE ATTRACTIVENESS OF TOURIST DESTINATIONS THROUGH THE DEVELOPMENT OF CREATIVE TOURISM

1.1. The growth of cultural tourism in the contemporary tourist environment

The dynamic nature of tourism as the phenomenon of the 20th century, as well as its constant growth in the current century is supported by the indicators of tourist visits on a global scale. According to the data by UNWTO, the amount of tourist travels has reached the total of 1,4 billion visits in 2018. This goal was reached two years prior to the forecasts made by UNWTO’s long-term forecast issued in 2010 (UNWTO 2019, 1). Tourism is a mass phenomenon, but the term of mass tourism has evolved long ago. It is needless to say that the number of different motives that attract the tourists into a certain

48 ToSEE – Tourism in Southern and Eastern Europe, Vol. 5, pp. 47-59, 2019 R. Bakan, D. Tubić, H. Jošt: POSSIBILITIES FOR THE DEVELOPMENT OF CREATIVE TOURISM ... destination as well as the number of activities that these tourists want to experience during their travels, i.e. what the tourists want to experience, grows proportionally with the number of tourists. Mass tourism market has become exceptionally fragmented, which resulted in an array of different market niches. Cultural tourism has become one of the most significant niches (Richards 2014, 1). The OECD publication named The Impact of Culture on Tourism from the year 2009 emphasizes the factors on the side of the demand, as well as the factors on the side of the supply as the factors that are responsible for the growth of cultural tourism: On demand side:  Increased interest in culture, particularly as a source of identity and differentiation in the face of globalisation  Growing levels of cultural capital, stimulated by rising education levels.  Aging populations in developed regions  Postmodern consumption styles, emphasising personal development rather than materialism.  A desire for direct forms of experience (“life seeing” rather than sightseeing).  Growing importance of intangible culture and the role of image and atmosphere.  Increased mobility creating easier access to other cultures.

On supply side:  Development of cultural tourism to stimulate jobs and income.  Cultural tourism was seen as a growth market and “quality” tourism.  An increasing supply of culture as a result of regional development.  The growing accessibility of information on culture and tourism through new technologies.  The emergence of new nations and regions eager to establish a distinct identity.  A desire to project the external image of regions and nations.  Cultural funding problems related to increasing cultural supply. (OECD 2009, 19- 20).

The most recent UNWTO Report in Tourism and Culture Synergies also substantiates the importance of cultural tourism in the contemporary market. It is estimated that the amount of tourist visits motivated by culture and culture-related experiences has reached the share of 36% of the total tourist movements, which makes up the number of roughly 516 billion international tourist visits, and there are also some predictions of growth in the years that follow. In addition, 89% of the surveyed national tourist policy stakeholders among the members of the UNWTO (44% of all members were surveyed), have indicated cultural tourism as an essential part of their tourist policies and strategies (UNWTO 2018). What is also quite remarkable is the fact that cultural tourism has slowly began to take on the characteristics of mass tourism and that it is also undergoing a certain evolution. Cultural tourism 2.0 where the supply was mostly the heritage-based product is beginning to shift towards cultural tourism 3.0 (Richards 2014b) where the tourists’ interests and motives shift towards the intangible products and creative holidays as well as to the live-like-locals approach, which hence leads to the interconnection of tourists experiences with the everyday lifestyle of the destinations visited by the tourists.

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1.2. From cultural toward creative tourism

According to Richards (2005), the onsets of the concept of creative tourism can be traced back to the second half of the 90’s when the European Commission sought to find ways to increase the sales of locally-produced produce in rural areas through a project named the EUROTEX project. Discussions with local craftsmen and tourists led to the conclusion that the majority of tourists were not only willing to buy crafts products, but they were also interested in seeing how this produce is made and in learning the skills for producing those products. The validity for taking a stand that creative tourism development require more investment can also be found in other works of the scientists form that period, primarily in the works of Jansen (1999) and Pine and Gilmore (1999), as well as the somewhat more recent work of Richard Florida “The Creative Class” from the year 2002. In the work, he emphasizes that the cheap raw materials or work are no longer sufficient for competitiveness on market, but that human creativity is becoming the main comparative advantage (Florida 2012, 30). The concept of the experience economy, placed in the midst of the interest of the business and scientific community at the end of the last century by Pine and Gilmore (1998, 1999), is not an entirely new theory. This term was first introduced by Alvin Toffler (1970) in his work Future Shock (1982). Subsequently, the term was further analysed and corroborated by Holbrook and Hirschmann (1982), and that is as an already existing model for achieving a certain business subjects’ competitive advantages in the market (Jelinčić and Šikić, 2017, 114). Around the same time, there came to the emergence of Rolf Jansen’s book “The Dream Society”, which describes the evolution of the economy from an agricultural towards the informational society and ultimately towards the Dream Society, the society with the post-materialistic demand at work, with pictures, stories, myths and legends as main features of the demand and the storytelling as a means for creating new economic values (Jansen 1999, 34). All of the above-mentioned facts indicate that the way for reaching and surpassing the tourists’ expectations in the contemporary tourism market is becoming increasingly dependent on the method by which the tourist destination uses its cultural heritage – the tangible one, but even more the intangible one – as a resource for developing recognizable and innovative tourist products thus complementing other elements of tourist attractiveness (Jelinčić and Šikić 2017, 110). By definition, the intangible cultural heritage encompasses mainly those “intangible experience elements” which, judging by the preferences of the majority of modern tourists, present precisely those elements of the supply that have the greatest contribution on the authenticity and differentiation of certain tourist destinations and, based on the motives of a certain tourist segment, a crucial role in deciding on the choice of the travel destination (Binkhorst and Den Deckker 2009, 313). The above-mentioned facts also confirm the growing interest for the tourist experiences of cultural tourism, especially creative tourism, as well as the indicators that show a growth in the number of culture-motivated travels and creative vacations on a global scale (OECD 2009, 21, Richards 2014a, 2). The growth of creativity also initiates the concentration of creative industries in certain cities or areas. Such areas exude a special atmosphere, openness and creative environment, so many of the destinations alike begin to attract the tourists. For that reason, the destination management strives to create new tourist products and to complement the existing ones by giving prominence to local heritage such art, music, gastronomy… (Richards and Wilson 2006, 17). The growth in the prominence of creative industries can be traced along with the development of the experience economy as a new economic paradigm

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(Pine and Gilmore, 1999, 22). However, due to the increased market competitiveness, even the experiences can be copied mainly in the elements of fun and aesthetics which were the main assets for experience staging in the mentioned period. Boswijk, Thijssen and Peelen label such experiences as “First generation experiences” and emphasize that the “second generation experiences” need to be based on the co-creation of experiences and the personalization of products and services by giving prominence to the individual users’ characteristics, i.e. their personalities (Boswijk et al. 2007, 156). Pine and Gilmore also claim that the next phase of the economic development will see the phenomenon of staging experiences replacing the guiding transformation, i.e. the “transformational- experiences” with the goal of changing the tourists themselves (Pine and Gilmore 2011, 244). Therefore, the elements that needs to be put into focus while creating new tourist products rest in the fact that the tourists need to be provided with the co-creation of experiences and the release of their own creativity (Tan et al 2013, 156). The increase in the importance of the current form of creative tourism lies in many reasons, among others in the following:  Cultural tourism is becoming mass tourism  Cultural tourists are becoming more experienced and demanding more engaging experiences  Destinations are looking for alternatives to traditional tourism products  Creativity creates ‘atmosphere’  Creativity feeds on people’s need for self-development  Creativity creates a direct link between the culture of the tourist and the host population  Creativity avoids problems of heritage burnout and serial reproduction (Richards 2009, 85)

2. PODRAVINA’S NAÏVE ART AS A RESOURCE FOR THE DEVELOPMENT OF CREATIVE TOURISM

The naivë art emerged on the Croatian art scene in the year 1931 when the academic painter Krsto Hegedušić recognized and summoned the painters – farmers from Hlebine and other surrounding areas in Podravina – to exhibit their works in the third art exhibit of the group Earth. These were the painters Ivan Generalić and Franjo Mraz from Hlebine, somewhat later Mirko Virius from Đelekovec and the sculptor Petar Smaić from the Split area. In Croatia, the term naïve art signifies the artistic work of amateur artists, more or less self-taught authors, who never attended an art academy or any other art school (Crnković, 2000). The motives of the Croatian naïve art stem from the artistic fascination of common villagers and farmers and their love for landscapes, nature, forests, plains and hills of the Podravina area, but also for the lifestyle of rural communities (Jalšić Ernečić, 2010). According to Hegedušić, the art needed to correspond with the area where it was created. The paintings that were created in the manner of Croatian naïve art hence show the rural, undeveloped environment without any beautification and Generalić’s style of painting distinctive for the portrayal of deformities and inelegance of his characters would soon become a recognizable phenomenon of Croatian naïve art (Kušenić 2018). The fact that Ivan Generalić exhibited his works in Paris in 1953, Sao Paolo in 1956 and Brussels in 1958 also signifies the

51 ToSEE – Tourism in Southern and Eastern Europe, Vol. 5, pp. 47-59, 2019 R. Bakan, D. Tubić, H. Jošt: POSSIBILITIES FOR THE DEVELOPMENT OF CREATIVE TOURISM ... recognition of Podravina’s naïve art on a global scale. Although Ivan Rabuzin did not belong to the group of Podravina’s naïve artists, they served him as role models and his works were inspired by the same motives. The curtains painted by Ivan Rabuzin adorn a theatre in Tokyo and the Okawa Museum of Modern Art. He was also the only person after Vasarely and Rousseau who painted the ceramics of the internationally-renowned ceramic producer Rosenthal.

The Gallery of Naïve Art in Hlebine was opened in 1967 and due to its art exhibits, as well as its architecture and its special layout, it was already obvious that it should not only be a classic gallery space but also a tourist attraction (Špoljar 1996). In the second half of the 20th century, The Gallery gained some additional content, the Sculpture Park in 1974 and in 1985 an annex with works of Ivan Generalić. Hlebine is also home to the Gallery of Josip Generalić as a separate complex consisting of Ivan Generalić’s old house, the atelier of his son Josip Generalić and an ethnological house with an ethnological collection of work objects from the area of Hlebine.

2.1. Methodology and interpretation of results

In order to examine the possibilities for the development of creative tourism in the area of Hlebine and the surrounding areas of Podravina, the authors of this work have conducted an analysis of the tourist attraction base according to the methodology proposed by Kušen (Kušen 2002, 67-141) with the primary focus on the attractions of cultural and historical heritage, as well as the culture of life and work of that area. In addition, the authors have conducted in-depth interviews by a deliberate selection method with four stakeholders that were considered as key interlocutors based on the topic of the research but also as future holders of the initiative for the development of the creative tourism of the researched area. The interlocutors in the mentioned interviews were the curator of the Koprivnica Town Museum Helena Kušenić, Ivan Generalić Junior a student on Faculty of Tourism and Hospitality Management and one of the owner of Josip Generalić Gallery, a traditional craftsman Tihomir Želimorski – the owner of the Old Crafts trade which encompasses a studio apartment, and a sixtyone- year-old naïve painter and disciple of Ivan Generalić, Željko Kolarek from Hlebine. The interviews were conducted during the month of November 2018. The questions were based on the analysis of the tourist attraction base of Hlebine that was previously made by the authors of this work. The goal of the interviews was to gain the interlocutors’ opinions on the estimation of the destination’s attractivity for the development of creative tourism, the current state of tourism of this area, the existent tourist products and the initiatives for the development of tourism, as well as on the deficiencies, threats, opportunities and the strengths that Hlebine disposes of as a tourist destination.

Table 1 on the following pages show a part of the tourist attraction base of Hlebine, i.e. the cadastre cards of the tourist attractions connected to the cultural and historical heritage and the culture of life and work. The data show that the examined area holds several key tourist attractions of an international and national importance with a fairly big visitation capacity and a solid tourist inventory with the possibility of a year-long visitation, as well as a good location and traffic connectedness with larger emissive areas and the possibility of interconnection with a broader system of attractions of the surrounding areas. According to the promotional materials of the County Tourist board,

52 ToSEE – Tourism in Southern and Eastern Europe, Vol. 5, pp. 47-59, 2019 R. Bakan, D. Tubić, H. Jošt: POSSIBILITIES FOR THE DEVELOPMENT OF CREATIVE TOURISM ... there is the Gallery Road that connects around fifteen galleries and a few ethnographic collections in the county of Koprivnica-Križevci and precisely the galleries in Hlebine, being the birthplace of the Croatian naïve art, are indicated as its main and most recognizable points. Unfortunately, this product has still not gained any market prominence as a tourist experience, but it could be used as the grounds for the creation of an integral tourism product with the main motive, i.e. the brand of Podravina’s naïve art as the backbone of the future destination product of creative tourism. The Gallery of Naïve Art and the Gallery of Josip Generalić must certainly be put into foreground, since they are already almost fully equipped not only as museum facilities but also as tourist attractions that have a great potential of becoming the central areas of creative tourist experiences. Naïve art can certainly become the central motive for building different experiences of cultural and creative tourism. For several years now, according to the curator Kušenić, the Koprivnica Town Museum organizes a three-day week-end event called KUL Hlebine which includes the accommodation in Hlebine by camping in the gallery yard, workshops on naïve art, the interpretation of local stories and legends, as well as several activities in the nature. However, this event is currently focused only on one narrow segment, i.e. on school children aged from 8 to 12 years.

Table 1: Attraction cadaster card

1 Number 1 Naive art gallery 2 Attraction Main tourist attraction. Home of most famous pieces of Croatian naïve art; exhibitions; anniversaries, wide open 3 Short description courtyard with sculpture exhibition and space suitable for camping and open-air activities. About 90 kilometers from Zagreb, 51 kilometers from 4 Location Varaždin, 14 km from Koprivnica and from Đurđevac 15 kilometers away by public roads. 5 Category International Present: for one day visitors mostly 6 Excursion Features Future: center for creative experiences 7 Seasonality Year-long 8 Capacity 100 visitors at the same time, 1000 per day 9 Wider Attraction area Podravina and Prigorje Gallery roads

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1 Number 2 2 Attraction Gallery Josip Generalić Spatially and thematically, it relies on the Old House of Ivan Generalić, and features a selection of works from the rich opus 3 Short description of Josip Generalić: oil on glass and canvas, watercolors and prints, an ethnological house and wide open yard with an Ivan Generalić’s orchard About 90 kilometers from Zagreb, 51 kilometers from 4 Location Varaždin, 14 km from Koprivnica and from Đurđevac 15 kilometers away by public roads.. 5 Category National Present: for one day visitors mostly 6 Excursion Features Future: center for creative experiences 7 Seasonality Year-long 8 Capacity 50 visitors at the same time, 500 per day 9 Wider Attraction area Podravina and Prigorje Gallery roads

1 Number 3 2 Attraction Crafts and accommodation facility Želimorski The primary offer is for children mainly but it also may be 3 Short description suitable for other segments of tourists. Craft production and workshop experience, craft and gastro exhibitions About 90 kilometers from Zagreb, 51 kilometers from 4 Location Varaždin, 14 km from Koprivnica and from Đurđevac 15 kilometers away by public roads. 5 Category Regional 6 Excursion Features For visitation and logging through the week-end 7 Seasonality Year-long 8 Capacity Accommodation for four persons 9 Wider Attraction area Traditional logging of Podravina, traditional craft production

1 Number 4 2 Attraction KUL Hlebine KUL Hlebine (Culture, Art, Logging) is the name of a three- day camp. In the backbone of the campus someone can learn 3 Short description paint on glass, as well as getting acquainted with the spatial and social context that has led to naive art About 90 kilometers from Zagreb, 51 kilometers from 4 Location Varaždin, 14 km from Koprivnica and from Đurđevac 15 kilometers away by public roads. 5 Category Regional with potential of national significance 6 Excurison Features week-end experience 7 Seasonality From May till September 8 Capacity Tents for about 20 children 9 Wider Attraction area Craoatian schools in nature network

Source: authors

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The property of Tihomir Želimorski is also visited mostly by school children, but the establishment of accommodation capacities (although with only a minimal number of four beds) has also led to the beginning of visitations by adult visitors. Ivan Generalić indicates that the majority of the tourist visits are still focused mainly on the mentioned two galleries. These are mostly one-day visits organized by tourist agencies that organize tourist excursions in the wider area of Podravina. Ivan Generalić also emphasizes that the more serious development of tourism in Hlebine requires more catering, accommodation and other tourist facilities but more so an organized and planned management of the destination tourism product as well as the interconnection with other stakeholders not only in Hlebine, but also in the neighboring destinations such as Koprivnica and Đurđevac. Željko Kolarek recalls the 80’s when the “buzz” around the naïve art of Podravina was fairly more prominent and that in these years Hlebine had a greater number of tourist visits than nowadays. He also adds that he is aware of the fact that the galleries themselves cannot be enough for a more serious tourist offer, especially if the guests wish to spend several days in the destination, but he also emphasizes that the Hlebine’s naïve art still stands as strong brand for creating original products of creative tourism. He sees the living artists of the 2nd generation of the Hlebine School and the current artists as having a special role and serving as the best interpreters and demonstrators of the world-known technique of reverse glass painting. The property of Tihomir Želimorski, opened in 2018, also serves as a great example of positive thinking in terms of developing the tourist offer with distinctive local features. The property is based on the concept of providing the guests with creative time-spending opportunities with the possibility of workshops for creating wooden toys, as well as pottery and blacksmithing workshops. There is also an interesting corn labyrint on the property which is currently intended only for school-aged children.

Table 2: SWOT analysis of Hlebine destination

STRENGTHS WEAKNESESS  Recognition of the naïve art in local and  Lack of policy planning and tourism global levels; development strategy in the municipal  Protected Croatian intangible heritage area “oil-painting on glass in the manner of  Stakeholders Business Connections are Hlebine Art School“; insufficient  Two gallery facilities included in  Lack of entrepreneurial initiative mandatory itineraries of Podravina –  Small range of accommodation and integral parts of the “Gallery Roads of catering facilities Podravina and Prigorje”  Insufficient kowledge of the local  The interest of local stakeholders for the population on the benefits of tourism development of creative tourism development  Active association of Hlebine’s naïve  59% of the population are not using the painters and sculptors Internet  Existing events  Insufficient budgeting of the  Preserved environment and rural way of municipality to support tourism life development  Recognizable gastronomy (Hlebine  Unexperienced personnel for better use soup) of support from national and European funds

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OPPORTUNITIES THREATS  Activities of the Koprivnica –Križevci  Depopulation Tourist Board and Association of  The lack of a strategic approach to the Hlebine’s Naïve Painters on further development of creative tourism promotion of Naive Art in Europe and  Insufficiently elaborated development the World through the “Easter Egg from projects in the field of tourism and lack the hart” and Similar Projects with wider of funding from EU funds Institutional Support  Poor interest of local population for  Nearby international cyclotourist route education in the field of entrepreneurship of EUROVELO 13 and the possibilities in tourism for integration of creative tourism with  Insufficient interest for Creative Tourism gastroturism, cyclotourism and other Cluster development forms of nature-based tourism  Reducing the sources of financial  Additional investment in gallery spaces resources and grants for the Tourism and establishment of the Cultural Center development in continental Croatia in Hlebine  Creating a cluster for creative tourism development and IQM with recognizable identity of Podravina naïve  Education to enhance awareness of the local population about the importance of tourism development  Better use of EU funds and other measures to stimulate investment in enrichment of tourist infrastructure  Increasing public interest at national level towards initiatives for the development of innovative tourist products in continental Croatia  Strengthening the activities of the Tourist board of Central Podravina

Source: authors according to answers of respondents

3. FINAL CONSIDERATIONS AND CONCLUSION

The literature research has produced a theoretical review and analysis of the phenomenon of creative tourism as a means for creating innovative tourism products that incite tourists to a complete immersion in the destination experience, which stands as the one of the main motives of modern tourist travels. Podravina’s naïve art, the authenticity of art creation based on local motives and lifestyle can be a strong means for the development of this special form of tourism in Hlebine and Podravina itself. Empirical research, i.e. the analysis of the tourist attraction base, the interviews with the stakeholders and the SWOT analysis have shown that there is a very strong attraction base, as well as the strength, the opportunities and the willingness of the stakeholders for the development of this form of tourism. What also speaks in favour of Hlebine and its area as a rural destination with great possibilities for the development of creative tourism can be found in Richards and Wilson’s work ”Developing creativity in tourist experiences: A solution to the serial reproduction of culture? They claim that many good examples of creative tourism can nowadays be found in rural areas with a reduced possibility for the

56 ToSEE – Tourism in Southern and Eastern Europe, Vol. 5, pp. 47-59, 2019 R. Bakan, D. Tubić, H. Jošt: POSSIBILITIES FOR THE DEVELOPMENT OF CREATIVE TOURISM ... development of the offer of “classic” cultural tourism (Richards and Wilson 2006, 1218) but they also claim that precisely that fact could present the greatest comparative advantage of such destinations since they not only depicture the way of life and work, but they also exude the lifestyle, the atmosphere and the uniqueness that incites the creativity among the locals, as well as their guests. In Table 3, the characteristics of creative tourism according to Richards and Wilson are complemented with the advantages of the possible tourist offer that were noticed in Hlebine.

Table 3: Hlebine attractions fitting to the Creative tourism characteristics

Primary time focus Primary cultural focus Primary Primary learning consumption focus focus Past: Creative process: Experience, co- Active skill  Galleries with  Observing the makership: development : the works of exhibited works  Tailor made  Art schools the pioneers of and the creation creative in the manner Croatian naïve process of naïve art products, of Hlebine art in an authentic combination method Present: location; element of  Workshops  Living naïve  Nature and local creative for creating artists of way of life and tourism, wooden toys, Hlebine work as motives of gastronomy pottery and Future: the naïve art - tourism and blacksmith  Hlebine Art exploration nature-based products School –  Live-like-locals tourism Creative and experience co-creation experience

Source: authors according to Richards and Wilson (2006, 1217)

Although it is evident that the examined destination possesses a great number of attractions for the development of original products of creative tourism and that the main attractions are still being visited, the development of a more serious and competitive destination product requires a wider integral approach to the development of the tourist offer, as well as the cooperation, the interconnection and the institutional help of the county of Koprivnica-Križevci, but also the help of the holders of tourist policies in higher levels. All four interviewed interlocutors have pointed out the mentioned facts as the main limiting factors for the underdevelopment of the destination’s tourist offer. The lack of accommodation and catering facilities, indicated as another limiting factor by the interlocutors could (and should) be annulled by connecting with the neighbouring destinations, the towns of Koprivnica and Đurđevac that hold a greater number of accommodation capacities with an already quite poor number of tourist visits. In the OECD report Tourism and creative economy (OECD 2014, 87) it has been stated that creative storytelling for selling the stories and communicating local characteristics and authenticity to the visitors/tourists can be used more effectively under a strong, recognisable common brand. Aside of that it’s important to point that a successful tourist destination also requires a well-conceptualized and integral system of managing the destination tourist offer, so in the future it will be necessary to research a wider approach for connecting Podravina Naïve art as a motive for branding as well as a tool for

57 ToSEE – Tourism in Southern and Eastern Europe, Vol. 5, pp. 47-59, 2019 R. Bakan, D. Tubić, H. Jošt: POSSIBILITIES FOR THE DEVELOPMENT OF CREATIVE TOURISM ... developing creative tourism products in all neighboring destinations in a manner of establishing certain cluster for creative experiences in Podravina.

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Rikard Bakan, MB Econ. Senior Lecturer Virovitica College, Department for tourism M.Gupca 78, Virovitica, Croatia Phone: +385 33 492 274 E-mail: [email protected]

Dejan Tubić, PhD, Lecturer Virovitica College, Department for tourism M.Gupca 78, Virovitica, Croatia Phone: +385 33 492 261 E-mail: [email protected]

Helena Jošt, struč.spec.oec. Virovitica College, M.Gupca 78, Virovitica, Croatia Phone: +385 92 235 731 E-mail: [email protected]