Engineering and Commercial Infrastructure - Water Services Monthly Review March 2020 Engineering & Commercial Infrastructure - Water Services Monthly Review > March 2020
1 OVERVIEW ...... 3 SAFETY ...... 4 1.1. Incident Statistics ...... 4 1.2. Lost Time Injuries ...... 4 FINANCE ...... 6 2.1. Water and Wastewater Financial Fund Report ...... 6 2.2. Operating Result for Water and Sewerage Fund ...... 6 CUSTOMER SERVICES ...... 7 3.1. Work Requests Received...... 7 3.2. Work Orders Completed ...... 7 3.3. Water Requests Closed ...... 8 3.4. Works Completed by Asset Type ...... 8 3.5. Estimated Works ...... 9 3.6. Plumbing Applications ...... 9 3.7. Trade Waste Approvals ...... 10 3.8. Annual Trade Waste Activity ...... 10 3.9. Scientific and Analytical Services ...... 11 3.10. Leak Detection Notifications...... 11 3.11. Myh2o Registrations ...... 12 3.12. Community Engagement - Media and Customer Survey Results ...... 13 ASSET MANAGEMENT ...... 15 4.1. Surface Water Raw Water Storage Capacities ...... 15 4.2. Annual Water Consumption vs Allocation by Source ...... 15 4.3. Water Consumption by Locality – Residential Customers Only ...... 16 REGULATORY COMPLIANCE ...... 16 5.1. Drinking Water Compliance ...... 16 5.2. Wastewater Compliance ...... 17 5.3. Regulator Reporting ...... 17 5.4. Backflow Prevention Device Register ...... 18
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Engineering & Commercial Infrastructure - Water Services Monthly Review > March 2020
OVERVIEW
This report is for Water Services activities for the period of 1 – 31 March 2020.
Significant items in this period include:
No Lost Time Injuries recorded for the month of March 2020.
MRC presented at the Queensland Water Skills Forum in Brisbane on Thursday, 5 March 2020 with an overview of the journey and learnings from the Regional Water Industry Worker Pilot for Water Network Staff and across other regional councils
MRC representatives attended the Australian Water Association (AWA) Young Water Professionals Conference from 12–13 March 2020
Mirani Weir, Marian Weir and Dumbleton Weir are all at or above 100% capacity at this time
Strong Customer Feedback results were received again for the January/February 2020 period showing a very high level of customer focus
Business Continuity Planning has been implemented as a result of COVID-19. Some additional refinements were required given the different implications of the COVID-19 epidemic however all teams have been very receptive and adjusted accordingly.
Overall the W&S budget remains on target however sewerage Treatment is tracking ahead of YTD budget with additional costs incurred in transitioning operations back in house.
Director Engineering & Commercial Infrastructure
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Engineering & Commercial Infrastructure - Water Services Monthly Review > March 2020
SAFETY
1.1. Incident Statistics The incident statistic details a summary of the Water Services safety incident performance. Water Services aspires to achieve zero harm with a stretch target of zero injuries.
7
6
5
4
3
Number of Incidents of Number 2
1
0
Total Incidents Lost Time Injuries Total Recordable Injuries All Injuries
March Summary:
No of Incidents Mechanism of injury Injury Type 4 Vehicle Incident Asset Damage
1.2. Lost Time Injuries Water Services aspires to achieve zero Lost Time Injuries by improving safety performance by developing a proactive safety culture and implementing best practice safety management across all business areas.
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Engineering & Commercial Infrastructure - Water Services Monthly Review > March 2020
2015-16 2016-17 2017-18 2018-19 2019-20 Days Days Days Days Days Department LTI Lost LTI Lost LTI Lost LTI Lost LTI Lost Administration 0 0 0 0 0 0 0 0 0 Business Services 0 0 0 0 0 0 0 0 0 0 Water & Sewerage Infrastructure Planning 0 0 0 0 0 0 0 0 0 0 Water Network 0 0 1 13 2 35 0 0 0 0 Water Treatment 0 0 0 0 0 0 0 0 0 0 Water Services (total) 0 0 1 13 2 35 0 0 0 0
March 2020 Summary: No Lost Time Injuries were sustained for the 2019/2020 financial year to date. The table above shows the Lost Time Injuries over previous years.
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Engineering & Commercial Infrastructure - Water Services Monthly Review > March 2020
FINANCE
2.1. Water and Wastewater Financial Fund Report Financial Performance Report % YTD Variance of YTD Budget Commercial Infrastructure Period Covered: 1 July 2019 to 31 March 2020 YTD Variance favourable of budget YTD Variance unfavourable, between 0% and 5% of YTD Budget YTD Variance unfavourable, more than 5% of YTD Budget Revised YTD YTD YTD YTD Budget Budget Actual Variance % S pe nt
Water Fund 6.01 - Commercial Infrastructure Management (43,143,398) (30,863,390) (31,174,419) (311,028) 101% Fixed Charge Income, Usage Income and Water Sales over Budget $46,000, $30,500 and $213,000 respectively. Interest Received under Budget $22,500. Material and Services are under Budget by $39,000. 6.02 - Water & Sewage Infrastructure Planning 853,612 660,100 590,144 (69,956) 89% Wages over Budget $11,000. Material and Services under Budget $79,000. 6.04 - Water Networks 6,697,110 4,851,222 4,875,088 23,866 100% Recoverable Works, Search Fees and Other Revenue over Budget by $75,000, $19,000 and $10,000 respectively. Backflow Fees are under Budget by $18,000. Wages and Material and Services over Budget $18,000 and $91,000 largely due to Electricity and Internal Plant Hire. 6.06 - Business Services 28,896,849 21,694,511 21,547,113 (147,398) 99% Revenue over Budget $42,000 from Plumbing Fees. Depreciation and Material and Services under Budget $87,000 and $14,000 respectively. 6.07 - Water Treatment 4,944,462 3,718,199 3,728,643 10,444 100% Revenue under Budget $76,000 from External Lab Fees. Wages are under Budget $151,500. Material and Services are over Budget by $85,500.
Total Water Fund (1,751,366) 60,642 (433,430) (494,072) (715%)
Sewerage Fund 6.01 - Commercial Infrastructure Management (44,802,178) (44,961,082) (45,088,310) (127,228) 100% Rates Revenue is over Budget $120,000. Wages are over Budget by $12,000 and Material and Services are under Budget $27,000. 6.02 - Water & Sewage Infrastructure Planning 929,925 595,377 512,539 (82,839) 86% Wages and Material and Services under Budget by $21,000 and $62,000 respectively. 6.04 - Water Networks 5,592,628 4,090,043 4,115,980 25,937 101% Revenue over Budget $13,000. Wages are under Budget by $59,000. Material and Services over Budget $98,000 largely due to Electricity and Internal Plant Hire. 6.06 - Business Services 32,692,172 24,642,106 24,513,255 (128,852) 99% Revenue over Budget $228,000 from Trade Waste and Plumbing Fees. Material and Services are over Budget $102,000.
6.07 - Water Treatment 7,308,924 5,595,745 6,106,487 510,742 109% Septic Waste Revenue under Budget by $212,000. Wages and Material and Services are over Budget by $287,000 and $13,000 respectively.
Total Sewerage Fund 1,721,472 (10,037,810) (9,840,050) 197,761 98%
Operating (surplus) / deficit (29,894) (9,977,168) (10,273,480) (296,312) 103%
2.2. Operating Result for Water and Sewerage Fund
Operating (surplus) / deficit
5,000,000
- July August September October November December January February March April May June
(5,000,000)
(10,000,000)
(15,000,000)
(20,000,000)
(25,000,000)
(30,000,000)
(35,000,000)
YTD Budget YTD Actual
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Engineering & Commercial Infrastructure - Water Services Monthly Review > March 2020
CUSTOMER SERVICES
3.1. Work Requests Received The following Chart details the number of Customer Requests received during the reporting period that relate to both Water and Sewer requests. The associated Work Orders created from the Work Requests are also displayed.
400
350
300
250
200
150
Total Requests Client 100
50
0
Work Requests Received - Water Work Orders Created - Water Work Requests Received - Sewer Work Orders Created - Sewer March Summary:
A total of 394 Work Requests were received up to 31 March 2020; i.e. 356 Work Requests related to Water and 38 Work Requests related to Sewer. From those Work Requests, 328 Work Orders were generated for Water and 36 Work Orders were generated for Sewer.
3.2. Work Orders Completed The following Chart displays the number of Work Orders created during the previous reporting period. The target is to have 90% of all customer requests closed. A summary of the performance and percentage of Work Orders completed within that month is detailed below. Please note: results are one month in arrears to allow for accurate reporting due the timing of completed work (i.e. a request received at the end of one month being actioned at the start of the next month).
400 100
350 90 80 300 70 250 60 Completed 200 50
150 40 30 100 20 Percentage 50 10 No. of Work Orders Created 0 0
Total Work Orders % Work Orders Completed Target Completion %
February Summary: 298 Work Orders were generated up to 29 February 2020.
96% of these Work Orders were completed within the specified target which is above target.
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Engineering & Commercial Infrastructure - Water Services Monthly Review > March 2020
3.3. Water Requests Closed When a customer lodges a request via the Call Centre, it is sometimes not reflective of the actual problem. Therefore, the following graph shows the actual work undertaken and completed. The numbers of Customer Requests will not always match the number of actions undertaken mainly due to multiple customers reporting the one issue. Please note: results are one month in arrears to allow for accurate reporting due the timing of completed work (i.e. a request received at the end of one month being actioned at the start of the next month).
100 1000 Reported Month Yearly Trend
50 500 Total WaterRequests Closed
0 0 Yearly Trend Total Water Requests Closed Requests Water Total Trend Yearly
3.4. Works Completed by Asset Type The following Chart displays the work that was completed for each asset type during the reporting period. The work that was completed includes Corrective Maintenance (reactive) works, along with Preventative Maintenance Works. Please Note: The number of works completed against the Water Main, includes works completed on Water Services, as these are currently being separated and uploaded into Assetic (MRC’s Asset Management System). 600
500
400
300
200 Works Completed Works
100
0 AMR Sewer Sewer Sewer Sewer Sewer Water Water Water Water Water Gravity Manhole Pump Rising Well Hydrant Main Meter Service Valve Main Main Asset Type
February Summary: The number of Work Orders completed for the reporting period was 1,131. This includes 513 Water Meter replacements or new installations.
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Engineering & Commercial Infrastructure - Water Services Monthly Review > March 2020
3.5. Estimated Works Water Services receives requests from customers for quotations to connect to Council’s infrastructure (Estimates). These requests range from large subdivision development connections to a single service connection for a property. The following Chart displays the number of Estimates processed for customers for the reporting period and the average time taken to complete. The Chart also shows the number of Estimated Works completed and the average time taken for Water Services to complete the Estimated Works.
60 25
50 20
40 15
30
10 20
5 10 EstimatesProcessed/Completed Number Number of Days to Process/Complete 0 0 Apr-19 May-19 Jun-19 Jul-19 Aug-19 Sep-19 Oct-19 Nov-19 Dec-19 Jan-20 Feb-20 Mar-20
Estimates Processed Estimated Works Completed Average Days to process Estimates Average Days to complete Estimated Works March 2020 Summary: The number of Estimates processed for customers during the reporting period was 46 with the average time taken to process requests being 8.91 days. The number of Estimated Works Completed during the reporting period was 18 with an average time taken to complete works in the field of 4.64 days. 3.6. Plumbing Applications In accordance with the Plumbing and Drainage Act, a plumbing application is required for all new or modifications to plumbing installations. A plumbing application must be lodged to Local Government. Water Services have a regulatory time frame of 20 business days to assess a plumbing application. An internal target of five business days has been set for all residential plumbing applications.
150 10
8
100 6
4
Applications 50
2 (Days) Time Approval
0 0
Total Approved Plumbing Applications Information Requests Issued Average Approval Time Target Plumbing Approval Turn Around Time
March Summary: The number of Plumbing Applications approved for the period was 54 which is an increase from previous months. The Approval Turnaround Time was one day; i.e. well within the five-day target.
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Engineering & Commercial Infrastructure - Water Services Monthly Review > March 2020
3.7. Trade Waste Approvals There is an ongoing program for undertaking trade waste assessment and licensing applicable businesses that discharge trade waste. As part of the trade waste assessment process a temporary Trade Waste Approval is established while the formal approval process is undertaken. The table below summarises the number of Trade Waste Approvals for the Mackay region.
Temporary New Approved Total Approved Approvals in Businesses for Businesses Place the Month Mackay South 815 30 3
Mackay North 76 3 1
Sarina 55 1 0
Mirani/Marian 32 1 0
Total 978 35 4
March 2020 Summary: Four new Trade Waste Approvals were provided to businesses after completion of the Trade Waste requirements. These businesses were in the following categories: three new businesses and one change of ownership.
3.8. Annual Trade Waste Activity Annual targets are set for the Trade Waste Team with respect to licensing trade waste businesses. The target has been set at 125 each for both new licensed businesses and audits completed by June 2020. The following Chart shows the actual approvals, temporary approvals and audits achieved and the number of the target remaining.
125
108
69 35
0% 20% 40% 60% 80% 100% Target Trade Waste Approvals & Audits Completed YTD Audits Remaining Audits YTD Approvals Temporary Approvals Remaining Approvals
March Summary: Fourteen Audits were conducted, and four approvals were issued.
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Engineering & Commercial Infrastructure - Water Services Monthly Review > March 2020
3.9. Scientific and Analytical Services Scientific and Analytical Services provides laboratory analysis in accordance with National Association of Testing Authorities (NATA) Standards to both Mackay Regional Council and external customers. A summary of the laboratory activities is detailed below.
35000 1400
30000 1200
25000 1000
20000 800
15000 600 Samples
Test Performed Test 10000 400
5000 200
0 0
Samples Analysed Tests Performed
March Summary: The number of sample batches registered during this period was 496 and the number of samples tested was 1,111. The total number of tests performed was 28,316 for the month.
3.10. Leak Detection Notifications Potential leak notifications are sent to customers when the leak is identified as greater than 10 litres per hour (L/h). Notifications are sent by mail to those owners who have not signed up to the myh2o portal and cease after three consecutive months of notification. Property owners signed up to myh2o also receive notifications by email and/or SMS.
3000
2500
2000
1500 Number of Leaks of Number 1000
500
0
Meters with Leaks (End of Period) - Res Meters with Leaks (End of Period) - Non Res New Leaks in Period - Res New Leaks in Period - Non Res Leaks Ceased During Period - Res Leaks Ceased During Period - Non Res
Potential Leak Notifications Sent Email SMS Letters Total 654 241 770 1,665 Page 11
Engineering & Commercial Infrastructure - Water Services Monthly Review > March 2020
March 2020 Summary: The number of new leaks identified during the period for residential customers was 2,228 and for non- residential customers was 449. This represents a decrease for both residential and non-residential customers over the previous month. At the end of the reporting period, the number of leaks on the customer's side of the meter had decreased to 887 for residential customers and to 279 for non-residential customers. The number of leaks ceased during the period had decreased to 2,362 for residential customers and to 448 for non-residential customers.
180
160
140
120
100
80
Number of Days 60
40
20
0
Average Leak Days (Current Leaks) - Res Average Leak Days (Current Leaks) - Non Res
Average Leak Days (Ceased Leaks) - Res Average Leak Days (Ceased Leaks) - Non Res March Summary: The Average Leak Days (Current Leaks) identified during March 2020 has increased for both residential and non-residential customers. The difference between non-residential customers and residential customers for current leak days is 72 days. The Average Leak Days (Ceased Leaks) show that residential customers repair leaks within 12 days on average, whereas the non-residential customer takes an average of 18 days to repair leaks. Considerable effort is devoted towards encouraging non-residential customers to fix the identified leaks, however, some of these leaks are difficult to track down due to the size and complexity of the property.
3.11. Myh2o Registrations The following chart shows the cumulative number of myh2o registrations for the reporting period. The target number of registrations for the 2019/2020 financial year is 15,730.
16,000
15,000
14,000
13,000
12,000
11,000
10,000 Number of myh20 Registrations
myh2o registrations myh20 Target Registrations 2018/2019
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Engineering & Commercial Infrastructure - Water Services Monthly Review > March 2020
March Summary: There were 40 new registrations during March 2020 bringing the total number of myh2o registrations to 15,459 including property owners, tenants and real-estate agents.
3.12. Community Engagement - Media and Customer Survey Results Water Services engagement with the community is monitored; the following Chart shows the number of Media Releases, Media Updates and the number of people reached by Media Releases on Facebook. Community engagement also includes registrations to myh2o and leak detection notifications identified.
10 90,000 9 80,000 8 70,000 7 60,000 6 50,000 5 40,000
Releases 4 30,000 3 2 20,000 1 10,000 0 0
Media Releases Media Update Facebook People Reached
March Summary: There was one Media Update and no Media Releases for the reporting period. There was a Media Response that thanked residents for binning their wet wipes and not putting them down the toilet.
The following Chart shows the number of likes and positive comments, the number of neutral comments and the number of other comments received from Facebook posts, media releases and/or media updates for Water Services.
900 800 700 600 500 400 300 200 Facebook Feedback 100 0
Likes Neutral Negative
Facebook Likes 16 for Only flush the three P’s 3 for Make your garden plantastic 784 for Bin the wipes to avoid blocked 41 for Only flush the three P’s (second posting) pipes Page 13
Engineering & Commercial Infrastructure - Water Services Monthly Review > March 2020
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Engineering & Commercial Infrastructure - Water Services Monthly Review > March 2020
ASSET MANAGEMENT 4.1. Surface Water Raw Water Storage Capacities Water is sourced from a combination of surface and groundwater sources. With the exception of Middle Creek Dam, the storage facilities are owned and operated by SunWater. Middle Creek Dam is under Council’s control. The water stored in each of the storages is detailed below.
120% 2730 ML 3985 ML 6108 ML 147556 ML 1120 ML 491490 ML 100%
80%
60%
40% % Volume Stored % Volume 20%
0% Mirani Weir Marian Weir Dumbleton Middle Creek Peter Faust Teemburra Weir Dam Dam Dam
Volume Stored
March Summary: Mirani Weir, Marian Weir and Dumbleton Weir are all above 100% capacity. Teemburra Dam is at 99% capacity with Middle Creek Dam and Peter Faust Dam sitting at 90% and 71% capacity respectively. 4.2. Annual Water Consumption vs Allocation by Source Water Services has an annual water allocation or water license for each water source. The water allocation and year to date water consumption for each of the water source is detailed below.
Marian Weir 85% Gargett Bores 32% Finch Hatton Bore 46% Armstrong Beach Bore 0% Koumala Bores 31% Bally Keel Bore 0% Eton Bores 60% Proserpine River 4% Bloomsbury Bore 25% Marwood Bores 0% Marian Bores 30% Mirani Bore 1% Sarina Bores 0% Plane Creek 0% Nebo Rd Bores (Zone 15B) 109% Nebo Rd Bores (Zone 12A) 69% Dumbleton 57% Calen Water Usage ** 48%
0% 20% 40% 60% 80% 100% 120%
** Calen Water Usage figures are not based on Water Allocation but show the amount of water usage for the area to date. Page 15
Engineering & Commercial Infrastructure - Water Services Monthly Review > March 2020
4.3. Water Consumption by Locality – Residential Customers Only Water Services supplies potable water to both residential and commercial customers throughout the Mackay region. The average water consumption in each of the three major community centres is detailed below for residential customers only. The water consumption is presented as litres per equivalent population per day (L/p/d).
350 350
300 300
250 250
200 200
150 150
Rainfall (mm) Rainfall 100 100
50 50
0 0 Residential Water Consumption (l/p/d)
Rainfall Mackay Sarina Marian/Mirani Target
March Summary: Water consumption for Mackay, Sarina and Marian/Mirani communities indicates a decrease from February 2020 to the March 2020 period. REGULATORY COMPLIANCE 5.1. Drinking Water Compliance Potable water is provided in accordance with the requirements of the Water Supply Safety and Reliability Act, measured against the Australian Drinking Water Quality Guidelines. Drinking Water samples are taken at the outlet of Water Treatment Plants and at various locations within the reticulation network. Please note: these results are reported one month in arrears. A summary of the performance is detailed below. Health Parameter Test Results 160 100
140 95
120 90
100 85
80 80
60 75
40 70 (%) Compliance Samples Analysed Samples 20 65
0 60
Drinking Water Samples Analysed Non Compliant Health Parameter Tests % Compliance Target
February Summary: All drinking water tests were compliant against the health targets of the ADWG during February 2020. Page 16
Engineering & Commercial Infrastructure - Water Services Monthly Review > March 2020
Aesthetic Parameter Sample Results 160 140 120 100 80 60 40
Samples Analysed Samples 20 0
Drinking Water Samples Analysed Non-Compliant Aesthetic Parameter Tests
February Summary: There were eight aesthetic parameter samples above the recommended aesthetic ADWG levels for February 2020. Six were for hardness (i.e. hardness level above 200 mg/L) recorded at Calen-Kolijo (281 mg/L), Eton (206 mg/L) and Koumala (376 mg/L) Water Supply Schemes and two for sodium. 5.2. Wastewater Compliance The discharges from wastewater treatment facilities are regulated by Development Approvals issued by the Department of Environment and Science (DES). The licence requirements differ based on the year the Development Approval was issued and the receiving environment associated with discharges.
20 Wastewater Test Results
10 Tests Tests Conducted
0
Samples Tested Non Compliant tests
March Summary: All wastewater tests were compliant at the time of reporting except for 2 faecal coliform breaches both on 9 March 2020; i.e. one at Mackay North Water Recycling Facility (MNWRF) and one at Mackay South Water Recycling Facility (MSWRF). It should be noted, however, the release limits for both of these breaches did not apply as the plants were bypassing (due to wet weather flows) at the time of reporting.
5.3. Regulator Reporting There were no incidents that required reporting to the Department of Environment and Science (DES), the Environmental Regulator, during March 2020.
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Engineering & Commercial Infrastructure - Water Services Monthly Review > March 2020
5.4. Backflow Prevention Device Register Backflow prevention devices are designed to protect the town’s drinking water supply from contamination by acting as a barrier, keeping contaminated water separate from the drinking water supply. Local Governments have a legislative requirement in accordance with the Plumbing and Drainage Regulation 2019 to implement and maintain a register of all devices in the municipality.
40 600
35 500 30 400 25
20 300
15 200
Decommissioned 10 100
No of Devices Registered / 5 No of Test Results of No Test Results Processed 0 0
Devices Registered Devices Decomissioned Test Results Processed
March Summary: 37 new devices were registered, 2 devices decommissioned, and 149 tests were processed on backflow devices for March 2020. 27 of the new devices registered were from the Ozcare development.
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