A A I I N N r e a d e r s ’

p i c k s

f o r

t h his year marks the 19th for AIN’s survey of We at AIN prefer not to think of the survey as a e

American FBOs. From the start, it has been intend- contest, but the list of the top-ranked operations ed to be an evaluation of the FBOs with which avi- always draws enthusiastic readership among FBO A ation professionals do business, and the survey is management. m

T e compiled from ratings made by those profession- This year, we have chosen to list the 40 facilities

als. AIN has no input into the ratings. Although the that received an overall average rating of 8.0 or high- r i c evaluations of individual FBOs give the appearance er out of a possible 10. Wilson Air Center of Memphis, a of a contest, there is no voting for a favorite FBO, Tenn. (average rating 9.052), continues its dominance s

only numerical evaluations by those familiar with with top-scoring honors for the sixth consecutive ’

the service providers and facilities. The categories survey edition. With its service philosophy based on b in the survey were carefully chosen and adjusted owner Kemmons Wilson’s legacy as founder of the e over the years to reflect the evolving variety of Holiday Inn hotel chain, Wilson topped second-place s t

services and facilities offered at FBOs. finisher Regal Aviation of Dallas by 0.291 of a point F

This year has seen one major change in the (average rating 8.761). The latter moved up nine posi- B

administration of the survey. For the first time, tions from its last-year’s placement. O

respondents were invited to perform their evalua- Finishing number three, AirFlite/Avitat at s ,

tions online at a dedicated, secure Web site, rather Daugherty Field in Long Beach, Calif. (average rat- t

than filling out a paper survey form and mailing it ing 8.652), has been a perennial high scorer in the o

back. AIN partnered with research firm Forecast AIN survey. In the fourth position this year, new- t

International of Newtown, Conn., to establish the comer Tampa International Jet Center (average rat- e

Web site and collect the data. ing 8.628), in its second year of operation, is led by a r

A total of 12,582 qualified AIN subscribers were industry veteran Phil Botana. Rounding out the top selected to participate in the survey. They were five, Business Jet Center (average rating 8.589), o u notified either by e-mail, fax or letter (including a the popular Love Field (Dallas) facility, moved up t

conventional paper questionnaire form for those one notch this year, led by chairman and managing a

without Internet access) and instructed how to file general partner Robert Wright. n

their evaluation on the secure Web site adminis- Pilots can have strong feelings about the FBOs d

tered by Forecast International. The response was they patronize. They are proud professionals in the s

gratifying, as legions of cyber-savvy pilots, flight service business themselves. As aviators, they are a

department managers and dispatchers embraced trained to have the highest standards of safety v

the new Internet-based survey format. and performance. Those standards tend to govern e

This year’s response rate was dramatic, as 1,985 their service mentality as well. The relationship f participants completed the questionnaire (only 161 between a business pilot and an FBO is critical. o r

of whom stuck with the old-style printed version The pilot depends on the FBO to meet or exceed r

sent via snail mail). That represents a response rate the service standards each passenger encounters e f

of 15.8 percent, up from 10.3 percent last year when inside the cabin. e

only written responses were received. When pilots feel they, or their passengers, have r e Also new for this year, the survey is reporting been treated poorly, they are not shy about passing n

FBOs’ evaluations in all four categories numerically on the bad news. Conversely, when they find good c

rather than using the colored-dot format from years service, they are equally quick to pass on the infor- e April past. Hard numbers, including the facility’s overall mation. The purpose of AIN’s annual FBO survey is average rating covering all four categories, should to provide a formal, scientific vehicle for that 2006 a l l provide more distinct information for readers. exchange of information.–Mark Phelps, Senior Editor y e a r . April 2006

¬Indicates FBOs with overall average ratings of 8.0 or higher. Line Pax Pilot Overall Alabama service amenities amenities Facilities average Birmingham Birmingham Int’l (BHM) JetSouth 7.907 7.093 7.340 7.198 7.385 Birmingham Int’l (BHM) Mercury Air Center 7.058 6.269 6.462 6.558 6.587 Huntsville Huntsville Int’l (HSV) Signature Flight Support 6.036 6.211 5.909 6.107 6.066 Alaska Anchorage Anchorage Int’l (ANC) Era Aviation 8.598 7.149 7.361 7.549 7.664 Arizona Phoenix Sky Harbor Int’l (PHX) Cutter Aviation 7.652 7.585 7.301 7.762 7.575 Sky Harbor Int’l (PHX) Swift Aviation¬ 7.764 8.452 8.025 8.570 8.203 Scottsdale Scottsdale Municipal (SDL) Corporate Jets¬ 8.277 7.798 7.895 8.044 8.004 Scottsdale Municipal (SDL) Scottsdale Air Center¬ 8.248 8.464 8.255 8.778 8.436 Tucson Tucson Int’l (TUS) Executive Terminal 7.306 6.565 6.306 6.677 6.714 Tucson Int’l (TUS) Trajen FBO Network 7.580 7.020 7.280 7.180 7.265 Arkansas Little Rock Adams Field (LIT) Central Flying Service 7.177 7.027 6.920 7.161 7.071 Rogers Rogers Municipal/Carter Field (ROG) Beaver Lake Aviation 7.672 7.817 8.000 8.300 7.947 California Burbank Bob Hope (BUR) Mercury Air Center 7.424 7.628 7.426 7.885 7.591 Bob Hope (BUR) Million Air 7.838 7.765 7.579 8.075 7.814 Camarillo Camarillo (CMA) Sun Air Jets¬ 8.271 8.208 8.104 8.458 8.260 Carlsbad McClellan-Palomar (CRQ) Jet Source ¬ 7.854 8.042 7.979 8.146 8.005 McClellan-Palomar (CRQ) Western Flight 7.970 6.788 6.919 6.758 7.109 Livermore Livermore Municipal (LVK) City of Livermore 4.077 3.475 3.450 3.925 3.732 Long Beach Daugherty Field (LGB) AirFlite/Avitat ¬ 8.705 8.644 8.442 8.817 8.652 Daugherty Field (LGB) Mercury Air Center 6.870 6.848 6.826 6.913 6.864 Los Angeles Los Angeles Int’l (LAX) Landmark Aviation 7.537 5.238 5.926 5.352 6.013 Los Angeles Int’l (LAX) Mercury Air Center 7.188 6.356 6.447 6.356 6.587 Monterey Monterey Peninsula Airport (MRY) Million Air¬ 8.372 8.369 8.221 8.566 8.382 Monterey Peninsula Airport (MRY) Monterey Jet Center¬ 8.699 8.404 8.397 8.571 8.518 Napa Napa County (APC) Bridgeford Flying Service 7.092 6.317 6.421 6.275 6.526 Oakland Metropolitan Oakland Int’l (OAK) Business Jet Center¬ 8.289 8.461 8.145 8.421 8.329 Metropolitan Oakland Int’l (OAK) KaiserAir 7.575 7.090 7.114 7.060 7.210 Ontario Ontario Int’l (ONT) Mercury Air Center 7.435 6.826 7.000 6.756 7.004 Palm Springs Jacqueline Cochran Regional (TRM) Million Air (now Signature) 7.677 6.548 6.672 6.623 6.880 Palm Springs Regional (PSP) Atlantic Aviation 7.596 7.426 7.243 7.417 7.421 Palm Springs Regional (PSP) Signature Flight Support 6.806 6.328 6.388 6.418 6.485 San Diego San Diego Int’l (SAN) Jimsair Aviation Services 5.914 5.134 5.039 4.819 5.226 San Francisco San Francisco Int’l (SFO) Signature Flight Support 6.675 6.958 6.802 7.194 6.907 San Jose Norman Mineta San Jose Int’l (SJC) ACM Aviation 8.143 7.364 7.429 7.156 7.523 Norman Mineta San Jose Int’l (SJC) San Jose Jet Center 7.680 7.639 7.578 7.898 7.699 Santa Ana John Wayne/Orange County (SNA) Atlantic Aviation 7.633 7.353 7.550 7.607 7.536 John Wayne/Orange County (SNA) Signature Flight Support 7.654 7.395 7.309 7.617 7.494 Santa Barbara Santa Barbara Municipal (SBA) Mercury Air Center 7.156 5.756 5.622 5.533 6.017 Santa Barbara Municipal (SBA) Signature Flight Support 7.170 5.489 6.043 5.723 6.106 Santa Monica Santa Monica Municipal (SMO) Supermarine 7.250 6.771 6.586 6.950 6.889 Van Nuys Van Nuys (VNY) Clay Lacy Aviation 7.712 6.955 6.939 7.015 7.155 Van Nuys (VNY) Million Air 7.185 6.574 6.836 6.327 6.731 Van Nuys (VNY) Petersen Aviation/Avitat¬ 7.957 8.300 8.043 8.643 8.236 Van Nuys (VNY) Raytheon Aircraft Services 7.342 7.367 7.316 7.633 7.415 April 2006

Line Pax Pilot Overall Colorado service amenities amenities Facilities average Aspen Pitkin County/Sardy Field (ASE) Trajen FBO Network 7.886 7.828 7.300 7.966 7.745 Colorado Springs Colorado Springs Municipal (COS) Colorado Jet Center 8.103 7.167 7.323 7.247 7.460 Denver Centennial (APA) Denver Jet Center¬ 8.352 8.198 8.324 8.370 8.311 Centennial (APA) Signature Flight Support 7.354 7.538 7.487 7.937 7.579 Centennial (APA) Tac Air 7.880 7.826 7.848 8.087 7.910 Denver Int’l (DEN) Signature Flight Support 7.265 7.456 7.368 7.544 7.408 Jeffco (BJC) Denver Air Center 7.868 7.776 7.671 7.750 7.766 Jeffco (BJC) Stevens Aviation 7.538 6.410 6.692 6.603 6.811 Grand Junction Walker Field (GJT) West Star Aviation 8.437 7.698 7.721 7.690 7.886 Pueblo Pueblo Memorial (PUB) Flower Aviation 8.635 7.039 7.147 6.825 7.412 Vail Eagle County Regional (EGE) Vail Valley Jet Center¬ 8.103 8.458 8.227 8.618 8.351 Connecticut Windsor Locks Bradley Int’l (BDL) Signature Flight Support¬ 7.796 8.000 8.061 8.204 8.015 Bradley Int’l (BDL) Tac Air 7.267 7.483 7.373 7.627 7.438 District of Columbia Washington, D.C. Dulles Int’l (IAD) Landmark Aviation 7.095 7.390 7.074 7.489 7.262 Dulles Int’l (IAD) Signature Flight Support 6.489 7.032 6.979 7.328 6.957 Florida Boca Raton Boca Raton Airport (BCT) Avitat Boca Raton¬ 8.130 8.506 8.468 8.763 8.467 Boca Raton Airport (BCT) Boca Aviation 7.931 7.292 7.503 7.628 7.588 Daytona Beach Daytona Beach Int’l (DAB) SheltAir Aviation Services 6.891 5.839 5.946 5.911 6.147 Destin Destin-Fort Walton Beach (DTS) Miracle Strip Aviation 6.045 4.727 4.758 4.273 4.951 Fort Lauderdale Fort Lauderdale Executive (FXE) Banyan Air Services 8.167 6.920 7.376 6.928 7.348 Fort Lauderdale Executive (FXE) Executive Jet Center 8.270 7.847 7.737 8.010 7.966 Fort Lauderdale/Hollywood Int’l (FLL) National Jets ¬ 8.932 8.171 8.315 8.336 8.438 Fort Lauderdale/Hollywood Int’l (FLL) SheltAir Aviation Services ¬ 8.108 8.054 8.269 8.430 8.215 Fort Lauderdale/Hollywood Int’l (FLL) Signature Flight Support 7.255 7.043 7.000 7.170 7.117 Fort Myers Page Field (FMY) Page Field Aviation Center 7.984 6.919 7.000 6.968 7.218 Southwest Florida Int’l (RSW) Private Sky/Avitat 7.569 7.245 7.072 7.387 7.318 Kissimmee Municipal Kissimmee Municipal (ISM) Marathon Flight Services 8.463 7.552 7.716 7.940 7.918 Kissimmee Municipal (ISM) Ranger Jet Center 8.321 7.685 7.815 7.926 7.937 Miami Miami Int’l (MIA) Signature Flight Support 6.629 6.860 6.781 7.091 6.840 Opa Locka (OPF) Miami Executive Aviation 6.716 6.657 6.254 6.591 6.554 Naples Naples Municipal (APF) Jet 1 Center 7.838 7.900 7.658 7.873 7.817 Naples Municipal (APF) Naples Airport Authority 6.667 6.006 6.006 6.165 6.211 Orlando Orlando Executive (ORL) SheltAir Aviation Services 7.938 7.708 7.500 8.104 7.813 Orlando Executive (ORL) Showalter Flying Service¬ 8.373 7.901 8.050 8.131 8.114 Orlando Int’l (MCO) Galaxy Aviation 7.957 7.170 7.241 7.028 7.349 Orlando Int’l (MCO) Signature Flight Support 6.810 7.079 7.079 7.178 7.037 Sarasota Bradenton Airport (SRQ) Dolphin Aviation 6.730 6.378 6.260 6.260 6.407 St. Petersburg St. Petersburg/Clearwater (PIE) SheltAir Aviation Services 7.391 6.783 6.891 6.644 6.927 Stuart Witham Field (SUA) Galaxy Aviation 8.388 7.204 7.388 7.469 7.612 Witham Field (SUA) Stuart Jet Center 8.294 7.482 7.494 7.835 7.776 Tampa Tampa Int’l (TPA) Raytheon Aircraft Service¬ 8.099 8.059 7.987 8.151 8.074 Tampa Int’l (TPA) Tampa Int’l Jet Center¬ 8.500 8.645 8.532 8.836 8.628 West Palm Beach Palm Beach Int’l (PBI) Galaxy Aviation 7.891 7.570 7.596 7.803 7.715 Palm Beach Int’l (PBI) Jet Aviation/Avitat W. Palm Beach¬ 8.491 8.360 8.421 8.614 8.471 Palm Beach Int’l (PBI) Signature Flight Support 7.324 7.133 7.171 7.171 7.200 April 2006

¬Indicates FBOs with overall average ratings of 8.0 or higher. Line Pax Pilot Overall Georgia service amenities amenities Facilities average Atlanta DeKalb-Peachtree (PDK) Epps Aviation 8.103 7.436 7.302 7.303 7.536 DeKalb-Peachtree (PDK) Mercury Air Center 6.911 6.717 6.549 6.460 6.659 DeKalb-Peachtree (PDK) Signature Flight Support 7.011 7.102 7.091 7.170 7.094 Fulton County (FTY) Hill Aircraft 8.118 7.340 7.451 7.431 7.585 Fulton County (FTY) Raytheon Aircraft Service 7.514 7.383 7.245 7.462 7.401 Hartsfield Int’l (ATL) Mercury Air Center 6.957 6.278 6.132 6.071 6.359 Augusta Daniel Field (DNL) Augusta Aviation 7.548 6.855 6.855 6.855 7.028 Savannah Savannah Int’l (SAV) Signature Flight Support 5.947 6.637 6.442 6.894 6.480 Hawaii Honolulu Honolulu Int’l (HNL) Air Service Hawaii 8.912 7.554 7.807 7.393 7.916 Idaho Hailey Friedman Memorial (SUN) Sun Valley Aviation¬ 8.015 8.059 7.824 8.162 8.015 Illinois Chicago DuPage (DPA) DuPage Flight Center 7.443 7.770 7.835 8.240 7.822 Midway (MDW) Atlantic Aviation 8.057 7.809 7.730 7.670 7.816 Midway (MDW) Million Air 7.076 5.838 6.200 5.629 6.186 Midway (MDW) Signature Flight Support 6.593 6.212 6.425 6.398 6.407 O’Hare Int’l (ORD) Signature Flight Support 6.154 6.699 6.639 6.984 6.619 Palwaukee (PWK) North American Jet 7.327 7.436 7.273 7.418 7.364 Palwaukee (PWK) Signature Flight Support 6.800 5.867 6.081 5.662 6.102 Waukegan Waukegan Regional (UGN) DB Aviation 7.944 7.775 7.586 7.915 7.805 Indiana Indianapolis Indianapolis Int’l (IND) Raytheon Aircraft Services 7.274 6.213 6.511 6.479 6.619 Indianapolis Int’l (IND) Signature Flight Support 6.699 6.136 6.038 6.163 6.259 Iowa Des Moines Des Moines Int’l (DSM) Elliott Aviation 8.016 7.159 7.161 7.145 7.370 Kansas Salina Salina Municipal (SLN) Flower Aviation 8.884 6.798 6.968 6.745 7.349 Wichita Mid-Continent (ICT) Raytheon Aircraft Services 7.386 7.138 7.017 7.190 7.183 Kentucky Lexington Blue Grass (LEX) TAC Air 7.456 7.427 7.218 7.605 7.427 Louisville Louisville Int’l (SDF) Atlantic Aviation 7.034 7.420 7.182 7.568 7.301 Louisiana Baton Rouge Baton Rouge Metro (BTR) Louisiana Aircraft/Avitat 7.241 6.621 6.845 6.966 6.918 New Orleans Lakefront (NEW) Million Air 7.727 7.240 7.351 7.360 7.420 Louis Armstrong New Orleans Int’l (MSY) Atlantic 7.403 7.254 7.119 7.439 7.304 Maine Portland Portland Int’l (PWM) Northeast Airmotive 6.857 5.944 5.873 5.775 6.112 Maryland Baltimore Martin State (MTN) Martin State/Avitat 6.311 5.400 5.667 5.422 5.700 Baltimore/Washington Int’l (BWI) Signature Flight Support 6.158 6.954 6.684 7.026 6.706 Massachusetts Bedford Hanscom Field (BED) Jet Aviation/Avitat 7.598 7.218 7.234 7.288 7.334 Hanscom Field (BED) Signature Flight Support 6.508 6.108 6.200 6.400 6.304 Boston Logan Int’l (BOS) Signature Flight Support 5.707 4.770 4.869 4.454 4.950 Michigan Detroit City Detroit City (DET) Signature Flight Support 5.549 4.789 4.944 4.556 4.960 Pontiac Oakland County Int’l (PTK) Aerodynamics (ADI) 7.625 6.771 6.417 6.313 6.781 April 2006

Line Pax Pilot Overall Michigan (cont’d.) service amenities amenities Facilities average Pontiac Oakland County Int’l (PTK) Pentastar Aviation (now Million Air)¬ 8.263 8.495 8.388 8.673 8.455 Minnesota Minneapolis Minn./St. Paul Int’l (MSP) Signature Flight Support 7.463 7.574 7.674 7.815 7.631 St. Paul Downtown (STP) Million Air¬ 8.653 8.475 8.492 8.610 8.557 Rochester Rochester Int’l (RST) Rochester Aviation 7.796 7.469 7.592 7.714 7.643 Mississippi Jackson Jackson-Evers Int’l (JAN) Mercury Air Center 5.767 6.047 5.814 6.000 5.907 Missouri Kansas City Kansas City Int’l (MCI) Executive Beechcraft 7.378 6.778 6.711 6.667 6.883 Wheeler Downtown (MKC) Executive Beechcraft 7.887 7.289 7.062 7.134 7.343 St. Louis Lambert-St. Louis Int’l (STL) Signature Flight Support 7.034 6.867 6.667 6.867 6.858 St. Louis/Cahokia, Ill. Downtown Parks (CPS) Midcoast Aviation 7.780 7.540 7.490 7.776 7.646 Montana Bozeman Gallatin Field (BZN) Yellowstone Jet Center¬ 8.111 8.037 7.944 8.259 8.088 Nebraska Lincoln Lincoln Municipal (LNK) Duncan Aviation 8.343 7.586 7.643 7.757 7.832 Omaha Eppley Airfield (OMA) TAC Air 7.758 7.774 7.689 7.770 7.748 Nevada Las Vegas McCarran Int’l (LAS) Atlantic Aviation 6.915 7.026 7.030 7.251 7.055 McCarran Int’l (LAS) Signature Flight Support 7.012 7.017 6.948 7.339 7.079 Reno Reno/Tahoe Int’l (RNO) Jet West 8.116 7.581 7.698 7.535 7.733 New Jersey Atlantic City Atlantic City Int’l (ACY) Midlantic Jet Aviation 7.273 6.197 6.136 6.152 6.439 Morristown Morristown Municipal (MMU) Signature Flight Support 7.097 7.296 7.153 7.413 7.240 Newark Newark Liberty Int’l (EWR) Signature Flight Support 6.953 6.738 6.840 6.744 6.819 Teterboro Teterboro (TEB) Atlantic Aviation 7.785 7.254 7.401 7.335 7.444 Teterboro (TEB) First Aviation Service 6.010 5.078 5.228 4.853 5.292 Teterboro (TEB) Jet Aviation/Avitat¬ 8.018 8.264 8.258 8.529 8.267 Teterboro (TEB) Million Air 7.708 5.818 6.194 5.498 6.305 Teterboro (TEB) Signature Flight Support 6.420 6.690 6.743 6.982 6.709 Trenton Trenton Mercer County Ronson Aviation 6.109 5.043 5.130 5.133 5.354 New Mexico Albuquerque Albuquerque Int’l (ABQ) Cutter Aviation 7.778 7.292 7.236 7.292 7.399 Santa Fe Santa Fe Municipal (SAF) Santa Fe Jet Center 7.618 7.364 7.255 7.327 7.391 New York Buffalo Buffalo Int’l (BUF) Prior Aviation 6.235 6.000 5.851 5.896 5.995 Farmingdale Republic (FRG) Atlantic Aviation 7.600 7.323 7.308 7.292 7.381 Republic (FRG) Long Island Jet Center 7.000 6.279 6.286 6.048 6.403 Islip Long Island Mac Arthur (ISP) Long Island Jet Center 6.736 5.981 5.981 6.000 6.174 New York John F. Kennedy Int’l (JFK) General Aviation Terminal (GAT) 4.660 3.720 3.551 3.776 3.927 La Guardia (LGA) SheltAir Aviation Services 6.404 6.044 5.889 5.767 6.026 White Plains Westchester County (HPN) Avitat-Westchester 7.967 7.014 7.019 6.910 7.228 Westchester County (HPN) Panorama 7.824 7.015 7.418 6.970 7.307 Westchester County (HPN) Signature Flight Support 6.108 6.008 5.967 5.900 5.996 North Carolina Charlotte Douglas Int’l (CLT) Wilson Air Center 8.157 7.237 7.470 6.918 7.445 Concord Concord Regional (JQF) Concord Regional Airport 7.262 6.869 6.950 7.017 7.024 Greensboro Piedmont Triad Int’l (GSO) Atlantic Aero 6.980 6.551 6.429 6.490 6.612 April 2006

Indicates FBOs with overall average ratings of 8.0 or higher. ¬ Line Pax Pilot Overall North Carolina (cont’d.) service amenities amenities Facilities average Raleigh-Durham Raleigh-Durham Int’l (RDU) Landmark Aviation 7.750 7.684 7.579 7.895 7.727 Raleigh-Durham Int’l (RDU) Southern Jet¬ 8.512 8.169 8.345 8.512 8.384 Wilmington Wilmington Int’l (ILM) Air Wilmington 7.333 5.906 6.038 5.736 6.253 North Dakota Fargo Fargo Hector Int’l (FAR) Fargo Jet Center 8.111 7.759 7.704 7.981 7.889 Ohio Akron Akron Canton Regional (CAK) McKinley Air¬ 7.983 8.034 7.845 8.207 8.017 Cincinnati Cincinnati Int’l (CVG) Delta Air Elite Jet Center 7.388 7.653 7.429 7.653 7.531 Lunken Field (LUK) Million Air 8.010 7.611 7.766 7.809 7.799 Cleveland Burke Lakefront (BKL) Million Air 7.407 6.901 6.875 6.763 6.987 Cleveland-Hopkins Int’l (CLE) I-X Jet Center 7.754 7.967 7.787 8.000 7.877 Columbus Port Columbus Int’l (CMH) Lane Aviation 8.012 7.518 7.639 7.530 7.675 Port Columbus Int’l (CMH) Million Air 7.810 8.034 7.914 8.017 7.944 Toledo Toledo Express (TOL) National Flight Services 6.918 6.204 6.292 6.250 6.416 Oklahoma Oklahoma City Will Rogers World (OKC) AAR Aircraft Service 6.959 5.702 5.596 5.447 5.926 Oregon Portland Portland Int’l (PDX) Flightcraft 7.862 8.009 7.688 8.174 7.933 Pennsylvania Philadelphia Northeast Philadelphia (PNE) Atlantic Aviation 7.011 6.907 6.779 6.929 6.907 Philadelphia Int’l (PHL) Atlantic Aviation 7.602 7.836 7.780 7.945 7.790 Pittsburgh Pittsburgh Int’l (PIT) Atlantic Aviation 7.385 7.481 7.421 7.711 7.499 Allegheny County (AGC) Corporate Air 7.159 7.048 7.000 7.016 7.056 South Carolina Charleston Charleston Int’l (CHS) Corporate Wings 6.319 6.714 6.633 6.956 6.655 Hilton Head Hilton Head (HXD) Carolina Air Center¬ 8.353 7.961 7.784 8.098 8.049 Tennessee Knoxville McGhee Tyson (TYS) TAC Air 7.111 7.397 7.016 7.387 7.228 Memphis Memphis Int’l (MEM) Signature Flight Support 6.796 6.918 7.020 7.122 6.964 Memphis Int’l (MEM) Wilson Air Center¬ 9.103 9.017 8.943 9.144 9.052 Nashville Nashville Int’l (BNA) Mercury Air Center 7.727 7.618 7.398 7.533 7.569 Nashville Int’l (BNA) Signature Flight Support 7.361 6.901 6.859 6.806 6.982 Texas Amarillo Husband Amarillo Int’l (AMA) TAC Air 7.320 6.837 6.714 6.700 6.893 Austin Austin Bergstrom Int’l (AUS) Signature Flight Support 7.203 7.362 7.232 7.478 7.319 Austin Bergstrom Int’l (AUS) Trajen FBO Network 7.936 7.794 7.716 8.007 7.863 Dallas Addison (ADS) Million Air ¬ 8.622 8.372 8.385 8.468 8.462 Love Field (DAL) Business Jet Center¬ 8.556 8.544 8.500 8.756 8.589 Love Field (DAL) Jet Aviation/Avitat 8.018 7.474 7.439 7.561 7.623 Love Field (DAL) Landmark Aviation 8.431 7.745 7.941 7.686 7.951 Love Field (DAL) Regal Aviation¬ 9.159 8.591 8.636 8.659 8.761 Love Field (DAL) Signature Flight Support 7.381 7.226 7.310 7.333 7.313 El Paso El Paso Int’l (ELP) Cutter Aviation 7.956 6.647 6.853 6.441 6.974 Fort Worth Meacham Field (FTW) Texas Jet 8.339 7.532 7.806 7.602 7.820 Houston Bush Intercontinental (IAH) Trajen FBO Network 7.347 7.293 7.253 7.480 7.343 Hobby (HOU) Atlantic Aviation 8.000 7.505 7.577 7.567 7.662 Hobby (HOU) Million Air¬ 8.042 7.916 8.000 8.102 8.015 Hobby (HOU) Raytheon Aircraft Service 7.600 7.189 7.122 7.189 7.275 San Antonio San Antonio Int’l (SAT) Million Air 7.913 7.522 7.522 7.449 7.601 April 2006

Line Pax Pilot Overall Texas (cont’d.) service amenities amenities Facilities average San Antonio San Antonio Int’l (SAT) Raytheon Aircraft Services 7.766 7.078 7.182 7.247 7.318 Sugar Land Sugarland Hull Field (SGR) City Municipal 8.244 6.933 7.222 7.000 7.350 Utah Salt Lake City Salt Lake City Int’l (SLC) Million Air 8.418 7.692 7.846 7.835 7.948 Salt Lake City Int’l (SLC) Salt Lake Jet Center 8.075 7.225 7.213 7.288 7.450 Virginia Manassas Manassas Regional (HEF) Dulles Aviation 6.958 5.729 5.792 5.750 6.057 Norfolk Norfolk Int’l (ORF) Landmark Aviation 6.755 6.189 6.434 6.434 6.453 Richmond Richmond Int’l (RIC) Million Air 7.763 6.988 7.075 6.975 7.200 Richmond Int’l (RIC) Richmond Jet Center 6.824 6.840 6.600 6.680 6.736 Washington Seattle Boeing Field (BFI) Clay Lacy Flight Center 7.339 7.484 7.419 7.557 7.450 Boeing Field (BFI) Galvin Flying Services 8.450 7.358 7.483 7.217 7.627 Wisconsin Madison Dane County/Traux Field (MSN) Aviation Services 7.709 7.873 7.741 8.182 7.876 Milwaukee Mitchell Int’l (MKE) Signature Flight Support 6.354 6.537 6.444 6.543 6.469 Wyoming Jackson Hole Jackson Hole Airport (JAC) Jackson Hole Aviation 7.177 6.937 6.671 6.975 6.940 Canada Calgary, Alberta Calgary Int’l (CYYC) Avitat Calgary 8.058 7.551 7.551 7.543 7.676 Calgary Int’l (CYYC) Landmark Aviation 7.423 7.538 7.577 7.654 7.548 Edmonton, Alberta City Centre (CYXD) Avitat-Edmonton 7.704 6.407 6.556 6.821 6.872 Gander, Newfoundland Newfoundland/Gander Int’l (CYQX) Avitat Gander-Edward Burry 8.594 7.250 7.438 7.303 7.646 Newfoundland/Gander Int’l (CYQX) Irving Aviation Services ¬ 9.014 7.986 7.875 7.712 8.147 Goose Bay, Labrador Goose (CYYR) Irving Aviation Services 8.917 7.778 7.694 7.571 7.990 Montreal, Quebec Dorval-Montreal Int’l (CYUL) Aerocentre FBO/Shell 7.595 7.108 7.162 7.432 7.324 Dorval-Montreal Int’l (CYUL) Avitat Skyservice 7.881 7.817 7.743 8.037 7.869 Ottawa, Ontario Ottawa Int’l (CYOW) Avitat Ottawa 8.588 7.794 7.765 7.824 7.993 Toronto, Ontario Pearson Int’l (CYYZ) Avitat Skyservice¬ 8.483 8.378 8.235 8.579 8.419 Pearson Int’l (CYYZ) Landmark Aviation 7.488 7.233 6.953 7.023 7.174 Vancouver, B.C. Vancouver Int’l (CYVR) Avitat Vancouver¬ 8.415 7.942 7.774 8.019 8.037 Vancouver Int’l (CYVR) Million Air¬ 8.400 7.840 7.840 8.120 8.050 Winnipeg, Manitoba Manitoba/Winnipeg Int’l (CYWG) Avitat Winnipeg¬ 9.071 7.893 7.714 7.750 8.107 Mexico Cancun Cancun Int’l (MMUN) Asur 7.283 6.849 6.660 6.852 6.911 Puerto Vallarta Puerto Vallarta (MMPR) Aerotron 7.625 6.725 6.800 6.350 6.875 San Jose del Cabo Los Cabos Int’l (MMSD) Groupo Pacifico 7.488 6.439 6.122 6.390 6.610 Toluca (Mexico City) Lic. Adolfo Lopez Mateos Int’l (MMTO) Manny Aviation¬ 9.133 8.167 8.333 8.258 8.473 Lic. Adolfo Lopez Mateos Int’l (MMTO) Avemex¬ 8.695 8.483 8.035 8.386 8.400 South America, Central America and the Caribbean Buenos Aires, Argentina Ezeiza Int’l (EZE) NBC 7.000 5.600 6.240 5.680 6.130 Nassau, Bahamas Nassau Int’l (MYNN) Executive Flight Support 7.955 7.295 7.159 7.500 7.477 Nassau Int’l (MYNN) Million Air Nassau 7.933 7.533 7.590 7.676 7.683 Rio de Janeiro, Brazil Rio de Janeiro Int’l (SBGL) Líder Taxi Aéro 7.641 6.615 6.641 6.000 6.724 São Paulo, Brazil Congonhas (SBSP) Líder Taxi Aéro 7.400 6.756 6.533 6.533 6.806 Santiago, Chile Arturo Merino Benitz (SCEL) Aero Cardal 8.286 7.463 7.585 7.952 7.822 St. Maarten Princess Juliana (TNCM) TLC 8.480 6.542 7.167 6.125 7.078 Princess Juliana (TNCM) Arrindell 6.653 4.583 4.979 4.489 5.176 St. Thomas, VI Cyril King (TIST) Bohlke 7.259 6.481 6.481 5.852 6.519 ll evaluations for the 2006 Aviation International it must receive a minimum of 40 evaluations; the News survey of American FBOs were made by minimum for FBOs located in Canada or Latin business aviation professionals who actually used America is 25 evaluations. these facilities. The evaluations were made purely One noteworthy turn of events in this year’s Afor the benefit of fellow pilots. AIN provided no survey involves write-in evaluations. The most any opinions of its own, nor did it in any way attempt to facility received last year was five–not even close to influence the opinions of the survey participants. the number needed for inclusion in the final report. This year’s American survey–AIN’s 19th since This year, 17 write-in facilities received the req- 1981–asked participants to evaluate FBOs they uisite number of evaluations–40 for U.S. operations visited in 2005. (AIN has also surveyed European (of which there were 10) and 25 evaluations for FBOs five times.) A total of 12,582 flight depart- non-U.S. facilities (of which there were seven that ment managers, dispatchers and other company made the final cut). That illustrates the flexibility of executives were selected from AIN’s subscription the new Web-based format. The results can only be list. All were contacted either by e-mail, fax or seen as more accurate representations of where letter and asked to go to a secure Web site to business aviation is flying. complete the survey form. Paper forms were also Respondents were asked to rate each FBO mailed for those who chose to use them. A total based on the following criteria: line service; passen- of 161 respondents returned paper forms. ger amenities; pilot amenities and services; and facilities. Survey respondents judged each category on a survey rules and methodology scale of one to 10, with 10 indicating the highest rating. (Previously, the category rat- This is the only FBO survey consistently conduct- ing scale was from zero to nine, so readers should ed under the same controlled, scientific format year consider this when comparing ratings from earlier after year. Results are based on empirical data col- surveys with this year’s survey.) The average num- lected from a random sample of business aviation ber of FBOs rated by each participant this year was professionals. A total of 1,985 respondents complet- 14.9, down from last year’s 23.3. ed acceptable survey forms, for a 15.8-percent Each FBO’s ratings for each of the four categories return–a major leap from the 10.3-percent return last were added, with the resulting sum divided by the year when only paper forms were involved. number of responses received for the particular FBO The response to the new format shows that to arrive at an average for that category. An overall aviation professionals have embraced the Web, average was computed by adding the FBO’s scores and the results are indicative of the importance for each category and dividing that sum by the total AIN readers place on the information contained in number of responses received in all four categories. this report. As further evidence of the reach of the The result is the FBO’s overall average score. aptly named World Wide Web, for the third time For the second year in a row respondents were this year’s survey included AIN readers based in not shy about slamming facilities they saw as lack- Central and South America. ing. Two facilities, ranging from the U.S. East to The list that appears here includes 245 FBOs West Coasts, elicited average ratings of lower than represented on the survey form. Facilities that four out of 10. If your travel plans include a trip April failed to meet the required cutoff number of evalu- between New York JFK Airport’s general aviation ations do not appear on the final report. To ensure terminal (average rating 3.927) and Livermore 2006 the statistical validity of the results, AIN required (Calif.) Municipal Airport (average rating 3.732), you that for a U.S. FBO to be included in the final report should adjust your expectations accordingly. –M.P.