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GOVERNMENT of GHANA MINISTRY of ROADS and HIGHWAYS Public Disclosure Authorized GHANA HIGHWAY AUTHORITY RP835 v4 GOVERNMENT OF GHANA MINISTRY OF ROADS AND HIGHWAYS Public Disclosure Authorized GHANA HIGHWAY AUTHORITY Public Disclosure Authorized Public Disclosure Authorized ADDENDUM TO THE RESETTLEMENT ACTION PLAN (RAP) FOR THE AGONA JUNCTION – ELUBO ROAD PROJECT (110Km) Public Disclosure Authorized Ghana Highway Authority Environmental and Social Management Unit Accra - Ghana RECONSTRUCTION OF AGONA JUNCTION – ELUBO ROAD (110KM) ADDENDUM TO THE RESETTLEMENT ACTION PLAN Introduction The Government of Ghana intends to reconstruct the 110km Agona Junction – Elubo trunk road (Figure 1). The project is being considered under 3 different Lots. Lot 1 involves the realignment of most sections of the first 30km; Lot 2 comprises the rehabilitation (overlay) of the next 60km, while the last 17km to Elubo need to be reconstructed. The Resettlement Action Plan was prepared and disclosed in Ghana in the Ghanaian Times Dailies of September 2, 2009 (Page 28). Public meetings were held to discuss it in Takoradi, Essiama, and Elubo in September 2009. This addendum provides more detail on the following two aspects of the RAP: The Grievance Redress Mechanism The communication strategy to respond to the delay in project implementation 1 Table of Contents Figure 1: Location Map: Agona Junction - Elubo Road (115 Km) ........................................................... 3 Abbreviations ................................................................................................................................................ 4 OBJECTIVES AND PRINCIPLES ........................................................................................................................ 5 INSTITUTIONAL ARRANGEMENTS ................................................................................................................. 5 PROCEDURES – VALUATION RELATED GRIEVANCES ..................................................................................... 7 PROCEDURES – NON VALUATION RELATED GRIEVANCES ............................................................................ 7 PROCEDURES - DOCUMENTATION ............................................................................................................... 8 OUTREACH .................................................................................................................................................... 8 ROLES AND RESPONSIBILITIES ...................................................................................................................... 9 SAMPLE FORM FOR REGISTERING GRIEVANCES ......................................................................................... 10 COMMUNICATION AND CONSULTATION ................................................................................................... 13 2 Beginning of Project Road – Agona End of Project Junction Road - Elubo Figure 1: Location Map: Agona Junction - Elubo Road (115 Km) Abbreviations CSO Civil Society Organization DA District Assembly EMU Environmental Management Unit EPA Environmental Protection Agency GHA Ghana Highway Authority GRC Grievance Redress Committee GRM Grievance Redress Mechanism PAP Project Affected Person 4 1.0 GRIEVANCE REDRESS MECHANISM 1.1 OBJECTIVES AND PRINCIPLES The objective of the Grievance Redress Mechanism (GRM) is to: Provide to Project Affected Peoples (PAPs) avenues for making a complaint or resolving disputes that may arise during the course of land, structure and any assets acquisition, including the process of moving homes; Ensure that appropriate and mutually acceptable corrective actions are identified and implemented to address complaints; Verify that complainants are satisfied with outcomes of corrective actions; and to Avoid the need to resort to judicial proceedings. Procedural principles that guide the grievance procedure are: Confidentiality: Complaints will be handled in a confidential manner. Tracking: All complaints will receive a registration number which will be available to complainants and will facilitate the tracking of complaints. PAPs will be given a contact name and telephone number so that they can follow-up on complaints. Provision of information: PAPs and complainants will be given information on the GRM and next steps. Accessibility: The GRM will be accessible to all PAPs. The GRM will address the barriers that language and literacy may place on PAP access. Time-sensitivity: Complaints will be responded to within a specified time-frame. It is preferred that grievances are settled amicably whenever possible. 1.2 INSTITUTIONAL ARRANGEMENTS 1.2.1 Grievance Redress Committee (GRC) The main task of the GRC is to amicably settle complaints presented by the PAPs on compensation issues. However, members of the GRC also serve as key contact points on other grievances. The Grievance Redress Committee comprises of representatives from the Environmental Management Unit, Ghana Highways Authority (EMU-GHA), the Planning and Contracts Divisions of GHA, a nominated representative each from the Ahanta West, Ellembelle and Jomoro District Assemblies, nominated representatives of the PAPs and representatives of NGOs and CBOs working in the project area. In addition, for Elubo a nominated representative from each market group will be included. 5 The Committee will meet regularly (at least once a week) during the compensation payment period. After the compensation payment period, the Committee will meet monthly to review received grievances, monitor responses, etc. The Committee will be convened and chaired by the Principal Engineer, EMU-GHA. Table 2: Membership of the Grievance Redress Committee Name Designation Office Address Telephone Contact Principal Engineer Environmental Officer Environmental Unit, GHA To be provided (or delegated staff) (GHA) Head Office, Accra Principal Valuer (or Valuation Officer (GHA) Valuation Section, GHA To be provided delegated staff) Head Office, Accra District Coordinating West Ahanta Office of District Chief To be provided Director Executive, Agona Nkwanta District Coordinating Ellembelle Office of District Chief To be provided Director Executive, Nkroful District Coordinating Jomoro Office of District Chief To be provided Director Executive, Half Assini To be nominated Representative of PAPs Affected Communities To be provided (a month prior to compensation payment period) To be nominated Representative of PAPs of Elubo To be provided (a month prior to various market groupings compensation payment period) To be nominated Representatives of NGOs, Communities along road To be provided (a month prior to CBOs, Civil Society corridor compensation Groups payment period) 6 2.0 PROCEDURES – VALUATION RELATED GRIEVANCES Compensation will only be paid to a PAP after receiving their written consent. A PAP may refuse the compensation value suggested during the valuation process. If the PAP does not agree with the valuation the following steps can be taken: Step 1: He/She can engage his/her own Valuer (at his/her own cost) to determine the compensation due. The grievances will then be registered with the DA representative to the Grievance Redress Committee (GRC) and a date for a Committee meeting set. At the GRC meeting, the suggested compensation amount will be presented to the Committee by the DA representative and a settlement will be negotiated between the complainants’ valuer, the Grievance Redress Committee, and the Lands Valuation Board (LVB). Step 2: If dissatisfied, the complainant can take the case to court as provided for by the Constitution (starting at the Magistrates Court and ending in the Supreme Court.) Settlement discussions will be documented in the GRC meeting minutes and records will be maintained at the district level and at the EMU-GHA office in Accra in coordination with the Valuation Section. 3.0 PROCEDURES – NON VALUATION RELATED GRIEVANCES Non-valuation related grievances are channelled to the project team in numerous ways including the presenting complaints to the DA representatives to the GRC, directing complaints to the Environmental Protection Agency (EPA), and writing to the EMU-GHA. Grievances received at the local level by the CSO or PAP representatives to the GRC will be channelled to the DA representative to the GRC. The DA representative will register the grievances and depending on their nature channel them to relevant persons as follows. Grievances related to contractors and civil works Grievances related to contractors and civil works will be raised and addressed at monthly site meetings which are convened and chaired by the Supervision Consultants. 7 Site meetings are attended by the relevant contractor, regional administration, district assemblies (including community representatives), and representatives from utility agencies, the EPA, and GHA. The resolution of complaints will be detailed in the minutes of the site meetings which will be forwarded to the EMU-GHA. Complaints raised at site meetings that are not related to the contractors or civil works will be channelled to the EMU-GHA. General grievances Grievances or questions received at any of departments within the Ministry of Roads and Highways will be channelled to the EMU-GHA. General grievances will be addressed by the EMU-GHA or referred to the relevant desk within the Ministry. Relevant correspondence from PAPs will be registered, documented (in complaints forms) with copies maintained at the EMU-GHA. Project-related questions General project-related questions received at the local level will be addressed at the local level, by the CSO,
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