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Residents MANUAL & INFORMATION

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Residents MANUAL & INFORMATION Xx Llangattock Court Dixton Road Monmouth NP25 3PX Residents MANUAL & INFORMATION Please take the time to read this manual, It will help you to get the best from your new home. This manual is important, keep it in a safe place and know where it is. Contents CONTENTS.................................................................................................................................2 WELCOME.................................................................................................................................4 Emergencies..............................................................................................................................4 IMPORTANT CONTACTS............................................................................................................6 DEFECTS PROCEDURE...............................................................................................................8 YOUR NEW HOME...................................................................................................................10 Utilities (Water & Electric)......................................................................................................10 Entering Your Home................................................................................................................15 Security...................................................................................................................................15 Fire Safety and Equipment......................................................................................................16 Heating....................................................................................................................................17 Hot Water...............................................................................................................................19 Kitchen....................................................................................................................................19 Bathroom................................................................................................................................20 Electrical Installations.............................................................................................................20 Windows.................................................................................................................................22 Finishes and Colour Schedules................................................................................................23 Care and Maintenance............................................................................................................24 Spares.....................................................................................................................................29 YOUR HOME AND THE ENVIRONMENT..................................................................................30 Recycling and Rubbish............................................................................................................30 Environmental Tips.................................................................................................................32 SITE AND SURROUNDINGS......................................................................................................38 Development Environmental Features...................................................................................38 Your Local Area.......................................................................................................................39 LINKS AND FURTHER REFERENCES..........................................................................................44 SITE SPECIFIC NOTES…………………………………………………………………………………………………………..45 NOTES.....................................................................................................................................46 APPENDIX 1 - DEFECTS LIABILITY PERIOD............................................................................ APPENDIX 2 – COMMISIONING CERTIFICATES..................................................................... APPENDIX 3 – SECURITY/FIRE SAFETY.................................................................................. APPENDIX 4 – OPERATION AND MAINTENANCE MANUALS................................................ APPENDIX 5 – KITCHEN LAYOUT AND SCHEDULE................................................................ APPENDIX 6 – ENERGY EFFICIENCY...................................................................................... APPENDIX 7 – CAR PARKING AND GARDEN ALLOCATION.................................................... APPENDIX 8 – PUBLIC TRANSPORT...................................................................................... APPENDIX 9 – NHBC INFORMATION.................................................................................... APPENDIX 10 – HEALTH & SAFETY PACK................................................................................ Welcome Welcome to your new home, your surroundings have been designed and built with great care and attention to detail. This handbook has been produced to help you run your home and its equipment without problems. It also explains how to minimise the impact of your home on the environment and lots of useful information about your local area. Emergencies An emergency repair is: Total loss of electrical power Burst pipes and major plumbing repairs Loss of heating or hot water Fire (you should notify the 999 emergency services) Make sure you know where the shut-off valves and switches are located (see Your New Home section.) Turn off the electricity at the consumer unit in the entrance hall Turn off the water under the kitchen sink You may be charged for call-outs which are not emergencies or are problems caused by wilful damage. All problems and defects should be reported initially to Customer Services on: 01495 745910 During normal office hours 9.00am – 5.00pm Monday to Friday 01495 325333 During out of hours emergencies only Please don’t call for routine repairs Or Email to [email protected] In the event of any of the below, please use the relevant contact details: If your electricity fails: Call Scottish & Southern Energy on 0800 052 0400 Burst water main: Call Welsh Water on 0800 052 0130 Gas: Call National Gas Service Emergency Line 0800 111 999 Important Contacts Water Supplier Welsh Water Dwr Cymru Water Customer Services PO Box 3118, Cardiff CF30 0BY Tel: 0800 0520145 www.dwrcymru.com Electricity Supplier Scottish & Southern Energy, Inveralmond House, 200 Dunkeld Road, Perth PH1 3AQ Tel: 0345 0262658 www.sse.co.uk Gas Supplier Eon Westwood Way, Westwood Business Park Coventry, CV4 8LG Tel: 0345 0599905 www.eonenergy.com British Telecom (BT) BT Correspondence Centre, Providence Row, Durham, DH98 1BT Tel: 0800 443311 www.bt.com Police Station Monmouth Police Station Glendower Street, NP25 3DG Open Monday to Friday 9-5pm only www.gwent.police.uk Fire Station Monmouth Fire Station Rockfield Road, NP25 5BA www.southwales-fire.gov.uk Emergency Medical Centres Nevill Hall Hospital Brecon Road, Abergavenny, NP7 7EG Tel: 01865 741166 www.oxfordradcliffe.nhs.uk Citizens Advice Bureau Monmouthshire County Citizens Advice 23 Whitecross Street, Monmouth NP25 3BY Open Tues-Thurs 10-2pm www.citizensadvice.org.uk Town Council Monmouth Town Council Shire Hall, Agincourt Square NP25 3DY [email protected] County Council Monmouthshire Council County Hall, The Rhadyr, Usk, NP15 1GA [email protected] Melin Melin Homes Ty’r Efail, Lower Mill Field, Pontypool, Torfaen NP4 0XJ 01495 745910 Emergencies 01495 325333 (out of hours only) [email protected] Development Builder Redcliffe Homes Limited Holly House, 4 High Street, Chipping Sodbury, BS37 6AH Tel: 01454 316633 www.redcliffehomes.co.uk Defects Procedure Melin Homes through Redcliffe Homes are responsible for rectifying any defects that occur in your home during the first twelve months after completion. Should you experience any problems, these should be reported directly to Melin Homes. After twelve months Melin are responsible for rectifying any defects. At the end of the twelve month defects period your home will be inspected by Melin Homes and Redcliffe Homes. All defects will be noted and an appointment will be arranged with you in order for the contractor to rectify these defects. Please note it is your responsibility to report defects or maintenance issues as soon as they arise. Although your home has already been inspected, we know that unforeseen defects can occur. In this instance you should ring Melin’s Customer Services who will ensure that swift action is taken to inspect and remedy them. Please do not contact the contractor direct. If you have any queries or problems please contact Melin’s Customer Services Department on 01495 745910. Before you ring to report a defect, please check through this manual so that you can be specific about the problem. Full information on what constitutes a defect can be found in Appendix 1. We will notify Redcliffe Homes, who will arrange an inspection and any necessary works to be carried out with you. Please note we do reserve the right to charge for missed appointments or reporting a defect where it is clearly vandalism or misuse. Some small cracks may appear as the plaster dries out. This is perfectly normal and is not a defect. We will be unable to ask the maintenance team to rectify any damage caused by any of the occupiers or vandalism. All problems and defects should
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