San Sep/Oct14 Cover to Do & Place

SAN SEP/OCT14 COVER

TO DO & PLACE

INSIDE ISSA 6 ISSA will present its 2014 Achievement Awards during ISSA/ INTERCLEAN® North America being held Nov. 4 to 7, 2014 at the Orange County Convention Centre in Orlando, FL. (Page 8) ISSA introduces 2015 Board of Directors.

HAND HYGIENE 9 Is Ebola the “Bat-out-of-Hell” and will we learn something from this experience? Certainly unprecedented in modern times if not for its cope but for the shear, terrifying manner in which the virus does its dirty deed, researchers say that the Zaire outbreak started when a fruit bat bit a two-year-old child. Within one week both the toddler and the mother were dead.

INDUSTRY EVENT 12 ISSA/INTERCLEAN® North America is being held Nov. 4 to 7, 2014 at the Orange County Convention Centre in Orlando, FL. ISSA/INTERCLEAN is the only global 9 exhibition bringing together the world’s business leaders and pioneer thinkers in commercial cleaning and facility solutions, hosted by www.sanitationcanada.com ISSA and its partner Amsterdam RAI. on the cover contentsVolume 36, Number 3 SEPTEMBER / OCTOBER 2014 BUSINESS NOTES 18 Seven Symptoms of Bad Meetings The newly-expanded and and What You Can Do About renovated Markham Them. The door to the meeting room Stouffville Hospital is a opens and it’s the person who called the 710,000 sq. ft. teaching facil- meeting, running 10 minutes late ity with over 220 patient because the previous meeting ended late, beds. The quality of the pa- and then he had to stop by his office and tient experience remains the pick up some notes to remind him of constant for MSH in an what that meeting was about. The folks evolving healthcare landscape. (Page 20) already in the room are wondering how 18 long the meeting is going to last. SPECIAL FEATURE 20 Cleaning Green at Markham Stouffville Hospital. Markham 20 Stouffville Hospital is a progressive, two-site community hospital with leading clinical programs in acute care medicine and surgery, addictions and mental health, and maternal and child health. It has been a main-stay for the city of Markham, ON, and the surrounding towns of Stouffville and Uxbridge, for almost 25 years.

NEW PRODUCT SHOWCASE 24 New products and technologies available to the industry.

INDUSTRY NEWS 26 News highlights from the industry.

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7373 N. Lincoln Ave., Lincolnwood, IL 60712-1799 Tel: (847) 982-0800 • Toll Free: (800) 225-4772 E-mail: [email protected] • Web: www.issa.com ISSA Announces 2014 Achievement Award Winners

ISSA will present its 2014 Achievement Awards during ISSA/INTERCLEAN® North America being held Nov. 4 to 7 at the Orange County Convention Centre in Orlando, FL. The following industry pro- I fessionals will be recognized: Jack D. Ramaley Industry Distinguished Service Award The Jack D. Ramaley Industry Distinguished Service Award may be conferred by the board to those individuals who have demonstrated outstanding service to the cleaning and maintenance industry through their innovation, professionalism, leadership, elevation of industry standards, promotion of the association’s growth and development, unselfish dedication without personal gain and emu- lation of the ISSA Code of Ethics. This year’s award recipient is Ids Boersma. After finishing his international marketing degree and working in various sales and marketing positions, in 1992, Boersma started working at Amsterdam RAI, ISSA’s trade show partner. Within RAI, he has held several event-management positions, all closely related to organizing exhibitions, including the forerunner of ISSA/INTERCLEAN®, INTERCLEAN Amsterdam. From 2000 to 2003, he was responsible for the digital media department. In 2003, he was appointed RAI’s director of international exhibitions, where he was responsible for the portfolio of RAI’s market-leading international trade shows in Amsterdam. Dur- ing this period, he also developed and oversaw the geo- adaptation strategy for the events. A key aspect of this strategy was the creation of international alliances and joint ven- tures. He was RAI’s main point of contact with ISSA and played a vital role developing the special relationship that now exists between the two. Boersma also chaired the ISSA/ INTERCLEAN Committee for ISSA/INTERCLEAN Amsterdam. In December 2007, Boersma was appointed managing director for RAI Exhibitions and took a place on the Am- Continued On Page 8

6 Sanitation Canada - SEPTEMBER / OCTOBER 2014 Visit us on the Internet at www.sanitationcanada.com

inside issa Continued From Page 6

sterdam RAI board of directors. RAI Ex- O’Dell in 1989, and under his leadership has demonstrated strong support of the hibitions is the division of Amsterdam O’Dell has become a leading manufacturer Young Executive Society (YES). This year’s RAI responsible for all trade and con- in the wet mop, dust mop, microfibre and award recipient is James Ammons. sumer shows organized by Amsterdam broom categories. He attributes O’Dell’s Ammons started in the jansan indus- RAI. Despite these additional responsibili- success to his manufacturer representatives, try in 1994, working for Scott Paper where ties, he has remained in close contact with who have been instrumental in the compa- he stayed for two years. When Scott Paper ISSA, and frequently shares thoughts and ny’s growth. Outside of the industry Stroud was sold, he moved to Baywest Paper, ideas concerning ISSA/INTERCLEAN as is an active member of the First Presbyterian serving as an area manager. well as future developments with the as- Church of Greenwood, SC, where he serves In 1996, he was hired by Angel Cotton, sociation. as a deacon, an elder and a trustee. He cur- where he worked for 18 years (1996 to rently serves on the board of trustees for his 2013). This year, wanting to relocate to Manufacturer Representatives’ alma mater, Presbyterian College, Clinton, Texas, he sold his part of Angel Cotton to Distinguished Service Award SC, and is actively involved in conservation his partner, and started work as the general The Manufacturer Representatives’ efforts throughout South Carolina through sales manager at Peerless Marketing. Distinguished Service Award recognizes a Looped E Farm. He has also served on the An active supporter of ISSA, Ammons person within the industry who has had a board of the South Carolina Waterfowl As- served six years on the YES Coordinators positive impact on the industry and the sociation for 17 years, and currently serves Committee (2004-10), including as 2006 association, and who has been supportive on the board of directors at Countybank chair. On two occasions, Ammons served of manufacturer representatives. This and JCB Holdings. as a panelist for ISSA’s Career Coach (2007, award is presented on behalf of all inde- 2009), including one year as its panel mod- pendent manufacturer representatives. This YES Industry Special Achievement Award erator, as well as serving two years on ISSA’s year’s award recipient is John Stroud. The YES Industry Special Achievement Manufacturer Representatives’ Council Stroud is president of the O’Dell Corp., Award honors an individual or company (2009-10). Outside of ISSA, Ammons has Ware Shoals, SC, which has been an ISSA from the industry who has made substan- participated on the Southern California Sani- member since 1999. He began working in tial contributions to the advancement of tary Supply Association board for eight years the jansan industry in 1977. He joined the cleaning industry and ISSA, and who (1999-2006), including as president (2006). And in 2014, he received the Vendor of the Year Award from Matera Papers.

ISSA Introduces Board of Directors ISSA has introduced its 2015 board of directors. The elections for open positions on the board closed Aug. 7, 2014. The following individuals were elected to the new board, which will be led by incom- ing ISSA President Alan Tomblin of Procter & Gamble Professional: • Vice President/President Elect: David Sikes, Sikes Paper Co. • Executive Officer: Ken Bodie, Kelsan, Inc. • Manufacturer Director: Mark Jackmore, Rubbermaid Commer- cial Products, Inc. • Distributor Director West: Nick Spallone, Tahoe Supply Co. LLC • BSC Director: Taylor Bruce, IH Services, Inc. In addition to Tomblin, return- ing from the 2014 board to serve in Continued On Page 14

8 Sanitation Canada - SEPTEMBER / OCTOBER 2014 Visit us on the Internet at www.sanitationcanada.com hand hygiene By BARRY MICHEALS, Director, B. Michaels Group Inc.

Is Ebola the “Bat-out-of-Hell” and will we learn something from this experience?

The following article is posted on the Deb times if not for its scope but for the shear, less. New projections are that the virus may Group Hand Hygiene, Infection Prevention terrifying manner in which the virus does infect another 20,000 people before the and Food Safety Blog – http:// its dirty deed, researchers say that the Zaire outbreak is under control. info.debgroup.com/blog. outbreak started when a fruit bat bit a two- With current mortality rates of around year-old child. Within one week both the 60 per cent, the numbers are truly disturb- My esteemed blogging toddler and the mother were dead. ing. And now it seems we even have a sec- colleagues have written Fruit bats live in colonies around the ond strain in what is the fifth African coun- much on the subject of the world – sometimes thousands or even try – the DR Congo. With the west African most recent and deadly millions strong. This reminds me of the strain named Zaire, are we about to see Ebola outbreak(s). That’s ‘super herds’ represented by our large cit- two deadly strains fight it out for domi- Mright, we now have the outbreak of two ies. In this case the butterfly effect so often nance over the huge and under-developed Ebola strains to be concerned about – one spoken and written about has turned into continent? For infection control practition- in Zaire and the other in the DR Congo. a bat wing. ers, this is the stuff of our worst night- Certainly unprecedented in modern This disease leaves me almost speech- Continued On Page 10 Visit us on the Internet at www.sanitationcanada.com Sanitation Canada - SEPTEMBER / OCTOBER 2014 9 hand hygiene Continued From Page 9 mares. We should be deeply indebted to by being enveloped, helical in capsid sym- Usually we spend our time talking Medecins Sans Frontieres (Doctors with- metry with single-stranded RNA genomes. about anti-septic or sanitizer effectiveness out Borders) for the work they do to both The latter means they hit the ground run- (or lack thereof) in virus groups that are assist the sick, and help prevent further ning, something like the “bat-out-of-hell” much harder to kill, including viruses from transmission. we are seeing unfold before our eyes. The groups IV, the naked non-enveloped vi- Clearly the developed world’s neglect of deadly Ebola and Marburg viruses ruses that include Adenoviruses, the African public health infrastructure (Filovirus virus family) are well known Caliciviruses (think Norovirus) and plays into the outbreak as it unfolds. If we members of this group, along with influ- Picornaviridae represented by Poliovirus. continue to ignore the plight of Africa’s enza, where we have a good hand hygiene These are, by far, the most difficult to kill health system, it is at our own peril. With test history. Also included in Group V are with their tightly packed geometrical all the brave and selfless healthcare experts the viruses from other virus families: mea- icosahedral protein coats. By comparison, sent out or volunteering to provide assist- sles, mumps and rabies. Some of these, Ebola should be a walk in the park (to kill) ance to relieve the suffering and save as while easy to kill, are known for their epi- if it weren’t for the fact that profuse bleed- many lives as they can, as they come back demic potential, and with rabies, we come ing from every bodily orifice accompanies to our communities for treatment it might back to the ‘bat’. every symptomatic case, spreading the vi- be good to review what we know in terms A recent science article tells us that the rus far and wide. Perhaps this virus has the of hand hygiene and its ability to stop an Ebola virus has mutated 300 times since ability to get our attention to create a sus- outbreak, as CDC assures us we can. And, that first case. Unfortunately, as we are find- tainable public health infrastructure for is there anything to worry about with them ing out, Ebola is somewhat stable to freeze Africa, but only time will tell. coming home or are there bigger issues and thaw, and poorly inactivated by UV. In respect to hand hygiene, with influ- looking just beyond the horizon? But then there is not much UV light back enza viruses as an example, it is known They say you can know a person by the in the caves where these bats reside. that simple surfactant action is able to company they keep, well so too for Ebola. However, on the bright side, Ebola is a breakdown the virus envelope glycopro- Significant is the fact that Ebola virus is in virus surrounded by an ‘envelope’. Envel- tein that binds with target cells. It is the Baltimore Virus Group V (named after oped viruses are known to be very easily glycoprotein type that determines virus Nobel laureate David Baltimore). killed by alcohols, cationic surfactants and infectivity. Fortunate for now, Ebola Zaire Viruses in Group V are characterized anti-microbials. is not as hot as it can get, but then attenu- ation is the rule with extended human contact. With some strains mortality rates are at 90 per cent. In one of the few published reports on efficacy of sanitizing agents, there can be found a description of a “surfactant nanoemulsion” that is effective against Ebola in testing at one- and 10 per cent concentrations1, showing that chemistry and theory on effectiveness holds true. This was made from simple surfactants and oils dispersed in a very fine emulsion making the mixture wet-out soils and eat holes in the virus envelope. Common ingredients in antimicrobial soaps and hand sanitizers would be significantly active at disrupting virus envelopes as well. Heating the serum at 60 degrees Celsius for one hour renders viruses inactivated while dilution of blood in three per cent acetic acid has also been found quite effective. With any virus, it is not just the kill of the virus in vitro, but also the confounding effects of the soils in which it is found. So while we know a lot about the virus’s relatives, we don’t know as much about where it comes from and the effects of those confounding soils. Continued On Page 22 10 Sanitation Canada - SEPTEMBER / OCTOBER 2014 Visit us on the Internet at www.sanitationcanada.com Simply, preferred

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ISSA/INTERCLEAN® North America November 4 – 7, 2014 Orange County Convention Centre, Orlando, FL

ISSA/INTERCLEAN® North America will be held evolve to stay ahead of the trends that attendees face. The show has been Nov. 4 to 7, 2014 at the Orange County Convention named one of North America’s Top 100 trade shows for four years and was re- ® Centre in Orlando, FL. ISSA/INTERCLEAN is the cently recognized as one of the fastest 50 growing trade shows in the United only global exhibition bringing together the world’s States. business leaders and pioneer thinkers in commercial More than 16,000 cleaning-industry leaders come together annually with one cleaning and facility solutions, hosted by ISSA and its part- goal in mind: advancing cleaning and driv- I ing innovation. As the event continues to ner Amsterdam RAI. expand, it welcomes five industry conven- tions during the week. Among these The North American event is part of a City and Warsaw. The North American events is ISSA’s annual convention, which family of exhibitions held around the trade show has run for nine consecutive offers more than 45 educational and net- globe in Amsterdam, Istanbul, Mexico decades, and continues to innovate and working sessions. 12 Sanitation Canada - SEPTEMBER / OCTOBER 2014 Visit us on the Internet at www.sanitationcanada.com At ISSA/INTERCLEAN, attendees climbing lore. At the same time, she ex- try to reproduce what their best perform- will find more than 700 leading global sup- celled at building and leading teams that ers do differently, the result is another life- pliers, consultants, association and certifi- achieved exceptional, sometimes life-chang- less policy that ends up constraining peo- cation bodies – all in one place. ing results. ple instead of freeing them to do their best Drawing on her knowledge and experi- work. WHO ATTENDS ence, Ershler shows why the best leaders Join best-selling Distributor executives, purchasing per- are much more than top performers them- author and consultant sonnel and sales teams visit ISSA/ selves. They enable every member of their Marcus Bucking- INTERCLEAN looking for janitorial team to overcome their perceived limita- ham as he shares products, as well as industrial and indus- tions by learning to commit to a shared how to put innova- trial packaging, safety, food service, health vision of success. Attendees will walk away tive ideas into practice care, laundry and warewash, hospitality, with the leadership skills needed to help without stifling the office supplies and hardware. business teams win the recognition and personal strengths ISSA/INTERCLEAN attendees also rewards that accrue to top performers. Marcus Buckingham that give you and your include building service contractors and in- Through-out her 23-year corporate ca- team the edge. He’ll offer a simple, easy- house service providers, as well as facility reer at Qwest, United Technologies, to-remember scheme to identify each per- decision-makers representing commercial, FedExKinko’s and Verizon, Ershler has son’s unique combination of strengths, health care, education, government, retail, ascended the ranks to become a vice presi- plus tips and techniques on how to put hospitality, food service, industrial and other public facilities.

FOUR DAYS OF EDUCATION IN ORLANDO The ISSA convention seminar program kicks-off on Tues. Nov. 4 and continues to Fri. Nov. 7. Additional sessions will be hosted on the trade show floor. The cost of the education seminars are $99 per person for ISSA members and $299 for non-members. The registration fee includes access to all convention seminars hosted during ISSA/INTERCLEAN. Education sessions hosted on the trade show floor are free to attend with an ISSA/ INTERCLEAN trade show badge. The full listing of the educational opportunities can be viewed at www.issa.com/show.

KEYNOTE SPEAKERS The 2014 ISSA convention will provide more keynote speakers than ever before. These will be hosted right on the trade show floor at the Keynote Stage, Hall A1, to centralize the attendee experience. The dent of sales, earned 11 President’s Club their particular advantages to use. keynote addresses include the following: sales awards and shattered sales quotas. Buckingham was thrust into the na- Outside of the business world, Ershler tional spotlight by breaking all the rules. Conquering the Seven Summits has scaled the Seven Summits – the high- His best-selling 1999 book – First, Break of Peak Performance est peaks on each of the world’s seven con- All the Rules – has become a classic of man- Wed. Nov. 5 – tinents – and written a book, Together on agement literature. Buckingham offers strat- 8:15 to 9:30 a.m. Top of the World, documenting the climbs. egies that emphasize creative strengths even Leading teams can Ershler’s new book, Conquering the Seven if it involves breaking from traditional tech- feel like an uphill bat- Summits of Sales; From Everest to Every Busi- niques. Since his first best-seller, Bucking- tle. Now imagine ness, Achieving Peak Performance, will be ham has published or co-authored addi- leading a successful published later this year by Harper Collins. tional best-sellers helping people to iden- business team while tify their personal strengths, including simultaneously Find Your Edge StandOut; Now, Discover Your Strengths; The working to climb the Thurs. Nov. 6 – 8:15 to 9:30 a.m. One Thing You Need to Know; Go Put Your seven highest moun- Susan Ershler Successful companies are made of suc- Strengths to Work; The Truth About You; tains around the globe. Susan Ershler is cessful teams – and these teams need lead- and Find Your Strongest Life. one of less than 300 people who have con- ers that understand the individual team The backbone of Buckingham’s books quered the Seven Summits of mountain members’ strengths. Yet, when companies Continued On Page 14 Visit us on the Internet at www.sanitationcanada.com Sanitation Canada - SEPTEMBER / OCTOBER 2014 13 industry event Continued From Page 13 is the work he did over two decades as a at Boston University (BU) when he was An enormously charismatic figure, senior researcher for Gallup, the interna- only 25 years old. By the time he left, he Leonard will paint a vivid picture of what tional analytics and consulting firm, as well was the most successful coach in BU his- it took to reach his dream of Olympic gold. as in his own business consultancy. He has tory. After a few short years, he was invited Learn what strengths he drew on to get to spent his career focused on collecting in- to join the NBA’s New York Knicks as an the top in his professional career – and formation about what makes a successful assistant coach. In 1985, Pitino left the stay there. Plus, hear about the lessons he manager, then honing strategies for how Knicks for the Providence College Friars, learned when transitioning from life as an to best turn talents into performance. The where he guided the team to an improb- athlete to that of an Cambridge graduate has worked with the able run to the 1987 Final Four. entrepreneur. world’s most prestigious companies, in- In eight seasons with the University of Making dreams cluding Facebook, Toyota, Coca-Cola, Kentucky, Pitino amassed a 219-50 record come true, successfully, Wells Fargo, Microsoft and Disney. and led the Wildcats to three Final Four orchestrating change appearances. He won his first NCAA and staying at the top The One Day Contract Championship with Kentucky in 1996. are all attainable, and Fri. Nov. 7 – 9 to 10 a.m. Pitino then served as president and head Leonard will explain In 28 seasons as a collegiate head coach, coach of the storied Boston Celtics until how. Attendees will Rick Pitino has compiled a .735 winning accepting his current position as head coach Sugar Ray Leonard come away with a re- percentage that ranks him 11th among ac- of the University of Louisville Cardinals. newed enthusiasm and commitment to tive coaches. Pitino is With the Cardinals, Pitino reached the Fi- being the best. the 14th college bas- nal Four three times before winning the Leonard is one of the legendary sports ketball coach to win NCAA Championship in 2013. In addi- icons of the 20th Century whose very name multiple champion- tion to his team wins, 26 of his assistant epitomizes boxing and conjures the im- ships and the first to coaches or players have gone on to become age of a champion. In 40 professional win multiple at more successful collegiate coaches themselves. boxing appearances, Leonard lost only than one school. three times. He is a champion boxer in five He will share with THE POWER TO WIN weight divisions, the Olympic gold ISSA/INTER- Fri. Nov. 7 – 1 to 2 p.m. medalist and the 1980s Boxer of the Dec- CLEAN attendees the Rick Pitino Whether achieving greatness as an ath- ade. Outside of the ring, Leonard pub- lessons that have lead him to such success in lete or in the business arena, the same quali- lished an autobiography, THE BIG different environments, how to get the most ties that drive success apply: discipline, fo- FIGHT: My Life In and Out of the Ring, in out of teams of any kind, and how to in- cus, determination, preparation, the right 2011; launched an athletic clothing line in spire amazing work ethic. attitude and setting fear of the unknown 2013; and maintains an active role in the Based on Pitino’s success in the NCAA, aside. Famed boxer Sugar Ray Leonard will Sugar Ray Leonard Foundation, which is the NBA and national championships, make a powerful case for using his princi- instrumental in the fight against obesity he’ll reveal how day-to-day achievements ples of success to help you win the and diabetes. are the key to exceptional victories. workplace as he headlines the ISSA Excel- For more information or to register, visit the Rick Pitino got his start as a head coach lence Awards Luncheon. ISSA web site at www.issa.com/show.

Continued From Page 8 ISSA Introduces Board of Directors the following positions on the 2015 board are: • Europe Council Chair: Andrew Dunning, Numatic In- • Past President/International Director: Fritz Gast, PB Gast ternational Ltd. & Sons/Allied Eagle Supply The following individuals complete their service on the • Treasurer: John Barrett, Eurest Services board in 2013: • Secretary: John Swigart, Spartan Chemical Co., Inc. Lydia Work, American Paper Converting. • Director Canada: Paul Goldin, Avmor Ltd. Ted Stark, Dalco Enterprises, Inc. • Manufacturer Representatives’ Director: Craig Miller, Apex Jeffrey Packee, Marsden Holding LLC. • Distributor Director North – Mark Warner, Americhem Chris Martini, Central Sanitary Supply Co. International, Inc. Brendan Cherry, Bobrick Washroom Equipment, Inc. • Distributor Direcotr South – Mercer Stanfield, Brame ISSA members are invited to personally greet the new Specialty Co., Inc. board members when they officially take office at the • Manufacturer Director – Matt Wood, ProTeam, Inc. ISSA general meeting on Fri. Nov. 7 at 8 a.m., during • Manufacturer Director –Steve Lewis, Golden Star Inc. ISSA/INTERCLEAN® North America 2014, Nov. 4 to • Latin America Council Chair: Mauricio Chico Cañedo, 7 at the Orange County Convention Centre, Orlando, Distribuidora Lava Tap, S.A. de C.V. FL.

14 Sanitation Canada - SEPTEMBER / OCTOBER 2014 Visit us on the Internet at www.sanitationcanada.com

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16 Sanitation Canada - SEPTEMBER / OCTOBER 2014 Visit us on the Internet at www.sanitationcanada.com PG. 17 JAN-MAR AD

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Visit us on the Internet at www.sanitationcanada.com Sanitation Canada - SEPTEMBER / OCTOBER 2014 17 business notes By JOEL D. LEVITT, President, Springfield Resources

Symptoms of 7Bad Meetings and What You Can Do About Them

The door to the meeting room opens and businesses in the United States alone waste $37 billion a year. Some of that meeting time it’s the person who called the meeting, run- may have been wasted in your organization. What is strange is why this situation ning 10 minutes late because their previous isn’t on the top of anyone’s list to get fixed. If we are wasting billions, why don’t cor- meeting ended late, and then he had to stop porations make the effort to fix the prob- by his office and pick up some notes to re- lem? Perhaps it boils down to a lack of accountability. But this is something that mind him of what this meeting was about. The folks al- is entirely within our control. Here are some T symptoms of bad meetings and what you ready in the room are discussing last night’s game and won- can do to fix them: dering how long the meeting is going to last. (1) Your meetings ramble on without a clear purpose. If there’s an agenda, no one Only one person remembers getting the not alone. One topic that everyone can agree follows it. notes from the last meeting. And, he’s the on is this: meetings are often a waste of Good meeting practice says that a spe- only one that has a copy of the report they’re time and money. cific agenda will almost always reduce the supposed to discuss. Scary meeting statistics abound. Software time wasted in a meeting. A poll of 471 Does this sound or feel familiar? You’re company Atlassian’s infographic states that management leaders noted that 90 per cent 18 Sanitation Canada - SEPTEMBER / OCTOBER 2014 Visit us on the Internet at www.sanitationcanada.com of those polled attributed the failure of coworkers – they are also creating actual eco- ing to an article in the Fall 2006 issue of most meetings to a lack of advanced plan- nomic waste of organizational resources. The Facilitator, using a skilled meeting ning and organization. So be sure to send facilitator increases the productivity of a out an agenda before the meeting. Review (4) There is no closure for decision-making. project by 25 per cent. Of course the maga- the agenda at the beginning of the meet- Decisions are discussed, but not decided. zine may have a bias, but having someone ing and gain agreement to follow it. It’s There is no agreement to support collective with training in meeting facilitation has the also important to empower people to point decisions once they are made, and people potential to improve most things. If that’s out when the meeting veers off the agenda. continue to fight them, disavow them or bad- not an option, help the meeting leader That way everyone can share the responsi- mouth them afterwards. develop some basic meeting facilitation bility to keep things on track. A good business process gets essential skills that will help even out participation. activities done with a minimum of waste. (2) People are doing their own thing during A good meeting process requires decisions (6) Meetings start and end late. Some peo- the meeting – texting, talking on the phone, or a decision that the topic be continued to ple come late or leave before the end. responding to email, carrying on unrelated the next meeting. Create the expectation Timeliness is a matter of integrity. Here conversations. that a decision will be made during the we are using the word “integrity” in the One way to avoid this is to establish meeting and drive for consensus. If a deci- sense of being unimpaired or sound. Con- ground rules that everyone agrees on be- sion still can’t be made, the decision may sider the integrity of the steel beams in a fore the meeting begins. These rules in- need to be moved upstairs or assigned to building. If one or more was missing or clude removing temptation by setting limits on texting, email and phone conversations, and requiring people to listen without interrupting. Even if people have agreed in advance to these rules, they may need to be reminded of the ground rules at the beginning of the meeting or during the meeting itself if the rule-breaking is particularly egregious. Such reminding may be done by fellow members or by the meeting leader if there is one.

(3) People show up who are not prepared. They haven’t read the report, document or spreadsheet regarding what the meeting was about or they have not done the research they promised to do. A well-run organization holds staff members accountable for doing their jobs and keeping their promises. But real life often falls short of how we know we should operate. Holding people account- a sub-group. Then, after everyone has their askew, wouldn’t the building sag or fall able should be part of any set of ground say and decisions are made, the decision down? Similarly, the integrity of your work rules for meetings. When you distribute needs to be supported by the entire group, group or team is undermined when key the agenda in advance, clearly state the even if some disagree. Otherwise the disa- people are missing during updates or deci- preparation that is expected of each mem- greements move underground and under- sion-making times; it doesn’t matter why ber who will participate. Even when you mine the workings of all. There is one spe- or how. They will inevitably miss impor- reiterate expectations, there may still be cial exception: if the decision is illegal, im- tant communications, updates, reframing people who don’t think they are the peo- moral or dangerous. In such cases, dissent of the issues under discussion, and waste ple who are supposed to be prepared. In a may be healthier for the organization in everyone else’s time when they have to be separate setting, the meeting leader or their the long run than cooperating in the short specially brought up to date. Because they manager needs to state the obvious: run with bad decisions. missed the original sequence of events, they Meetings are places where people report on may also leave the meeting with an errone- their work, share information, etc. When mem- (5) Meetings are dominated by a few talkers ous impression of what was discussed or bers fail to do what they promised, they are (not necessarily the leader) or there are agreed upon. Set the expectation for time- being disrespectful of other people’s time – knowledgeable people who never volunteer liness in advance, and then start and end those who came to the meeting in order to to speak up. the meeting on time. If you respect peo- participate and learn what progress had been Facilitation can improve both the proc- ples’ schedules, they will be more likely to made. Not only are they being rude to ess and the outcome of meetings. Accord- Continued On Page 30 Visit us on the Internet at www.sanitationcanada.com Sanitation Canada - SEPTEMBER / OCTOBER 2014 19 Markham Stouffville Hospital is a newly-expanded and special feature renovated 710,000 sq. ft. teaching facility, with over 220 patient beds. The facility enhances the patient experience while remaining true to its mandate of providing optimal patient care in a manner that promotes environmental sustainability.

By TAMARA WRIGHT, Markham Stouffville Hospital Greening Committee Contributor: YVES CREHORE, RN, Infection Control Practitioner, Markham Stouffville Hospital

Markham Stouffville Hospital (MSH), a progressive, two-site, community hospital with leading clinical programs in acute care medicine and surgery, addictions and mental health, and maternal and child health, has been a main- Mstay for the city of Markham, ON, and the surrounding towns of Stouffville and Uxbridge, for almost 25 years.

This newly-expanded and renovated prevent serious hospital acquired infections 710,000 sq. ft. teaching facility, with over (HAI’s) and arrest the effects of multi-drug 220 patient beds, enhances the patient ex- resistant organisms (MDRO’s) with meth- perience while remaining true to its man- ods that facilitate the healing process rather date of providing optimal patient care in a than hinder it. Long gone are the days of manner that promotes environmental sus- hospitals cleaning primarily for the pur- tainability. pose of aesthetics and ushered in, instead, The quality of the patient experience are a host of environmental services clean- remains the constant for MSH in an evolving practices that have gradually become ing health-care landscape. With growing regarded as a specialized skill set. emphasis on greening and utilizing forms To meet the challenges of the industry, of renewable energy, care that proves itself Environmental Services (ES) profession- environmentally-, socially- and economi- als at MSH are extensively-trained to clean cally-viable unquestionably emerges as a in a manner that mitigates risk. Their train- pre-requisite for all aspects of responsible ing, divided into a series of modules, im- Frequent staff meetings, refreshers and healthcare. As such, healthcare organiza- presses upon the worker crucial skills, while in-services encourage patient safety and tions have had to rethink conventional making learning straightforward and man- sustainability as they focus on various ar- methods of cleaning that are increasingly ageable, which allows staff to quickly uti- eas such as Workplace Hazardous Materi- being scrutinized due the growing need to lize what they have learned. als Information Systems (WHMIS) and Cleaning Green at Markham Stouffville Hospital 20 Sanitation Canada - SEPTEMBER / OCTOBER 2014 Visit us on the Internet at www.sanitationcanada.com the ‘four-fold’ method of cleaning that care, thereby optimizing patient flow widely-accepted Leadership in Energy and decreases chemical and energy use. Train- through the system daily. Environmental Design (LEED) certifica- ing also includes ensuring mobile equip- MSH’s methodology for maintaining tion programs, added impetus to the ment is taken out of service for cleaning, facility cleanliness while remaining ‘green’ greening movement already underway at and recognizing and focusing on high- emerged from a number of driving forces. the hospital. touch surfaces, a known hotbed for mi- Setting the stage for environmental aware- MSH’s newly-constructed facility partici- crobes and other pathogens. ness and changes within the organization pated in LEED’s voluntary program, Members of the ES team also lend their was the strong sense of social responsibil- which considers among other factors, an input to multi-disciplinary team and unit ity of the leadership team and the philoso- organization’s green cleaning strategy in meetings, and contribute to the Infection phy that satisfying the needs of the cur- order to determine eligibility. The hospital Prevention and Control (IPAC) team’s re- rent generation should in no way deprive recently successfully completed the silver views of cleaning processes as well as the future generations of the ability to satisfy certification process. implementation of other select systems. theirs. “As we implement programs that en- Their methodical and collaborative ap- In addition, the paradigm shift within sure our patients are safe and properly cared proach to cleaning facilitates their working the healthcare industry in the direction of for in a clean facility, we are determined to in conjunction with patient flow teams to wellness and preventive measures, rather be guided by principles of sustainability,” assist in structuring requests for service and than strictly curative ones, coupled with the Continued On Page 22 Visit us on the Internet at www.sanitationcanada.com Sanitation Canada - SEPTEMBER / OCTOBER 2014 21 special feature Continued From Page 21

said MSH’s Facilities and Support Services • Birthing bed cleans; products which are in compliance with the Director and Greening Committee Chair, • After hours post operation cleans; hospital scent-reduced policy. Maria Pavone. “We set objectives and tar- • Terminal cleans. • The Harmoni rubber flooring that gets and routinely examine and evaluate However, ES week at MSH is not just was strategically incorporated into the de- our performance relative to our expecta- about celebration but also one of educa- sign of the new and renovated facility. tions. As we do so, it demonstrates that tion. During ES week staff engagement These floors are entirely free of PVC, chlo- MSH takes seriously its responsibility of was heightened by the hospital commu- rine, plasticizers and heavy metals, and its environmental stewardship and recognizes nity being encouraged to participate in daily look and integrity is maintained by using that success at our mandate requires not ES sustainability trivia challenges. By com- the ES team’s green floor care system. only awareness but also action.” pleting these challenges the staff was re- • The expanded recycling program in minded of the ES processes, and were also the hospital allows that staff to co-mingle CREATING AWARENESS able to win prizes for themselves and the recyclable waste. Items such as paper coffee Environmental Services is a vital serv- ES attendant assigned to their clinical unit cups, styrofoam and pill cups, cardboard, ice in healthcare, and MSH works hard to or department. as well as all empty containers with the re- recognize their contribution throughout Another notable highlight of ES week cycle logo can now be placed in blue bins the year and also during Environmental was senior management, IPAC, the clinical with paper, and is sorted by MSH’s waste Services Week. The ES team’s work that teams, and other hospital staff and vol- provider. This decreases landfill waste and takes place behind the scenes was high- unteers being invited to the ES week open increases the efficiencies of the ES staff. lighted as the hospital recognized the ac- house to see how MSH continues to ‘grow complishments of MSH’s 88 dedicated green’ through its environmental services INSPIRED TO ACTION cleaning professionals who, apart from cleaning and recycling programs. The event As the commitment to sustainable routine cleaning, on daily basis tackle a was attended by over 400 hospital staff healthcare is spearheaded by MSH’s senior number of focused cleans such as: members, and they were able to learn more management and its Board of Directors • Isolation cleans; about the following: and further propelled by the efforts of the • C-Section room terminal cleans; • The systematic change to certified, greening committee, new initiatives are • Isolette cleans; ecologically-friendly, low odor cleaning sought to create an even cleaner, greener

Continued From Page 10 Is Ebola the “Bat-out-of-Hell” With Ebola, dried blood and other secretions will be of the to establish the developed world, we unfortunately seldom utmost importance. Therefore, it is really difficult to make any looked back to our ancestral home. Exploration of Africa in blanket statement about an antimicrobial agent’s effectiveness, the 1800s foretold infectious hazards. Even the famous Dr. as these soils tend to totally protect the viability of viruses until Livingston did not make it out alive. Everything is indeed the soil can be broken down – allowing the disinfectant or connected to everything else, and perhaps this is our Kiliman- surfactant a chance to degrade the virus envelope. In many cases jaro moment. We have the tools to conquer this but with the envelopes are destroyed by the simple act of drying out. But climate change, the snows are melting and bats are on the wing. here, the soil is the issue and the characteristics of blood is so There are a lot of lessons here. We are all in this together and prized, its ability to clot works against us. The search is now on need to accelerate prevention efforts. With NIH and CDC tak- for substances that can kill or effectively inhibit this virus at low ing an active role in vaccine development, perhaps these out- cost and is readily available in the remote locations that are on fire breaks can be rolled back sooner rather than later. Public health with infections. infrastructure is worth its weight in gold and if there is any- Is there more we should be worried about? A 2000 study thing we can depend on, it is change itself. of the 1996 Gabon outbreak, caused by a closely-related Zaire strain, tracked contacts and took blood samples. These sam- ABOUT THE AUTHOR ples uncovered a very high rate of asymptomatic Ebola cases. Barry Michaels has over 50 years of experience in the field of infectious These appear to commonly occur (~50 per cent) among the disease investigation, control and prevention. His research work has involved a wide variety of viral, bacterial and fungal pathogens focused on antimicro- surviving population of caregivers that manage not to become bial intervention strategies. Previously having worked as staff microbiologist openly infected. This means, of course, that the biggest risk is for Georgia-Pacific Corp. for over 14 years, he is now founder and director of not from the healthcare worker who returns home extremely B. Michaels Group Inc., a consultant group active in areas of product safety, sick and in need of treatment, but for all those that travel, and product development, regulatory affairs and microbiology related to personal are asymptomatic and harbouring the potential for risk of fur- hygiene, surface sanitation, and glove use in food, healthcare and various other ther spread. occupational fields. Is there anything we should learn from this outbreak? When (1) “Inactivation of Ebola virus with a surfactant nanoemulsion,” humankind walked out of Africa some 90 thousand years ago Acta Trop. 2003 Aug;87 (3): 315-2

22 Sanitation Canada - SEPTEMBER / OCTOBER 2014 Visit us on the Internet at www.sanitationcanada.com (Photo Above)The Markham Stouffville Green Clean- ing Team includes (from left) Manager Mike Cabral, Beverley Whyne, Chris Roblin, Facilities and Support Services Director and Greening Committee Chair Maria Pavone, Hema Naipaul, Gordon Brown, Nida Banaga, Vale Colangelo with MSH President and CEO Janet Beed.

(Photo Right)Maria Pavone (far right) celebrates ES Week with MSH Environmental Services Staff.

MSH. Recent significant initiatives include the following: • The microfibre cleaning system which was introduced greatly reduces the amount of water and chemicals it previously took to keep the facility clean. This system is an effective method of cleaning as the positive charge from the microfibres attracts negatively charged dust and prevents its disinfecting power of steam. One meas- recognition and collecting accolades includ- redistribution during cleaning. Single use ure of successful green cleaning is how well ing being named an Ontario Hospital As- microfibre mop heads help in the fight it limits the use toxic and harmful chemi- sociation’s Green Hospital of the Year fi- against cross contamination as they are not cals while not compromising infection pre- nalist for the second consecutive year. used in more than one room, unlike their vention standards. The state of the art Constant re-evaluation of established loop mop head counterparts which require hospital grade steamer used by the MSH ES techniques, technologies and processes, the cleaning solution to be changed after ES team uses steam that reaches tempera- and their integration with a host of new two to three rooms to prevent cross con- tures of about 300 degrees Fahrenheit. The manual and automated technologies aptly tamination. The microfibre cloths and sterilizing power of steam exemplifies be- positions MSH to continue successfully mops take less space in washers and dry- nign cleaning strategies and has been used meeting any challenges that lie on the ers, lowering water and energy usage by successfully in the ES cleaning arsenal as healthcare horizon. the hospital. This system is a welcomed some viruses and pathogens have become By investing in its people on the front alternative as it has the added ergonomic resistant or even immune to orthodox lines with timely and enriched training and benefit to the staff as there is less need for forms of cleaning and commonly used education, MSH aims to be counted as part the heavy traditional mop and water chemicals. of the solution, ensuring its organization bucket. MSH greening initiatives and programs remains innovative and a leader in patient • Utilizing more fully the cleansing and continue to grow. The facility is gaining safety and environmental sustainability. Visit us on the Internet at www.sanitationcanada.com Sanitation Canada - SEPTEMBER / OCTOBER 2014 23 KAIVAC INTRODUCES THE SMARTTOWEL™ SYSTEM NEW GOFREE® FLEX PRO CORDLESS Kaivac’s unique SmartTowel™ BACKPACK VACUUM FROM PROTEAM® system is now patented. Made of high-quality microfi- ProTeam®, a company inter- bre, the SmartTowels can be folded nationally-recognized for inno- into sections—four on one side, four vative vacuum technology, has to eight on the other—resulting in introduced an upgrade in cord- users working with a fresh portion less efficiency – the lighter- of towel, and keeping people and Colour-coding helps minimize weight GoFree® Flex Pro places healthy. training time, overcome language backpack vacuum with longer The microfibre towels come in barriers, and eliminate cross con- battery-life. various colours suitable for colour- tamination. “In the coming years, the coding systems, which help users For more information, visit cleaning industry will continue know which towel is used for a www.kaivac.com, or call 513-887- to turn to cordless equipment given task. 4600. to improve efficiency,” said ProTeam President and CEO Matt Wood. “We plan to be on PROPER FLOOR FINISH APPLICATION – THE STEP-BY-STEP the forefront, using the latest GoFree Pro users benefit from PROCESS TO ENSURE FINISH IS PROPERLY APPLIED battery-powered technology to the longer run-time and lighter- Successfully refinishing a hard the floor is finished. Eventually, the help our users save time and weight of the GoFree Flex Pro, surface floor depends a great deal process ends where it started-at the money.” so we are also offering a motor on how the finish is actually ap- first wall and entrance to the room. In field tests, the last cord- upgrade,” said ProTeam Direc- plied. “With the back-and-forth pat- less backpack, the GoFree Pro, tor of Marketing Jacalyn High. “There is a step-by-step process tern, there is invariably an overlap,” saved one- to one-and-one-half- “With the more efficient mo- that must be followed when apply- Dodson said. “This helps ensure hours off a four-hour vacuum- tor, GoFree Pro users can im- ing floor finish,” said Rob Dodson, that finish is applied to all areas of ing shift. These efficiency gains prove their existing units.” product manager for Betco Corpo- the floor.” were due to the freedom of The FlexFit® articulating har- ration’s floor care division. “This If performed properly, this step- being unrestricted by a cord ness is said to create a secure, helps ensure the finish is properly by-step process helps provide com- and the elimination of cord body-friendly fit, increasing applied and all areas of the floor plete floor finish coverage and guar- management tasks. Offering the range of motion and reducing are coated.” antees that the technician never has same cordless freedom, the fatigue. Four Level® Filtration w/ According to Dodson, the proc- to walk over an area of the floor GoFree Flex Pro is said to be HEPA captures 99.97 per cent ess of applying finish starts at the where the floor finish might not be 14 per cent lighter than its pred- of particulates 0.3 microns or room’s entrance. Here, the techni- thoroughly dry. ecessor, resulting in improved larger, including fine carbon dust cian begins by walking around all According to Dodson, this ap- user comfort. Due to a more from the motor, for improved four walls of the room, applying plication process must be repeated efficient motor, its run-time is Indoor Air Quality (IAQ). finish along the baseboards. at least four times, because it typi- increased to approximately one For more information, visit “This is often called ‘cutting’ the cally takes about four- to six-coats hour. the ProTeam web site at floor,” he said. of finish to adequately protect floor- “We want to make sure our www.proteamnextgen.com. Once this step is complete, the ing and produce a shine. technician makes a 180-degree “This is actually one of the most turn, moves over to the edge of the time-consuming parts of the job,” ATRIX INTERNATIONAL ANNOUNCES NEW SAFETY FEATURE third wall (furthest from the en- he said. “Fortunately, at least one FOR HIGH CAPACITY SERIES FINE FILTRATION VACUUM LINE trance) and starts applying finish in floor finish is available that dries in a back-and-forth figure-eight pat- 10 to 15 minutes, significantly re- tern, walking backward. ducing the [amount of time] to com- With this area complete, the plete this part of the job.” technician then turns around and For information, contact Betco continues applying finish in a back- Corporation at 1-888-GO BETCO and-forth pattern, again walking or visit www.betco.com. backward, until the next section of

AVMOR LAUNCHES NEW CORPORATE WEBSITE For over six decades, Avmor specific performance, health When cleaning minute or dan- light will begin to blink. When the has prided itself for its ability to and environmental standards for gerous particles it is very important light shows continuous red, it is provide exceptional innovative various business needs. to change out the filters when they time to replace the filter. solutions that promise optimal The company web site is said become too full. Atrix has added a This new feature is said to meet performance accompanied by to be no exception. As of Sep. 23, red LED indicator light on the mo- the stringent British standard No. the ultimate quality of customer 2014, Avmor launched its new tor head that will illuminate once 8520, which is required on all Fine service. The solutions’ consist- web site – www.avmor.com – to the filter is reaching full capacity to Filtered HEPA and ULPA vacuums ency in exceeding performance correspond with the company’s aid with this. The operator can then that are used to remove asbestos, expectations is due to Avmor’s commitment to customer service change the filter to avoid any over lead paint dust or other similar dan- ability to evolve and create in- and quality solutions. flow. gerous materials. novative solutions to meet the Continued On Page 30 As the Atrix Series filter contin- The new high capacity abate- ues to fill, the red LED indicator Continued On Page 25 24 Sanitation Canada - SEPTEMBER / OCTOBER 2014 Visit us on the Internet at www.sanitationcanada.com THE SIGNATURE SERIES FROM CINTAS CANADA R3 RELIABLE REDISTRIBUTION RESOURCE ROLLS OUT NEW MOBILE APPLICATION The new Signature Series of designer restroom accessories R3 Reliable Redistribution from Cintas Canada Ltd. is said Resource has announced the to offer businesses a stylish al- debut of a new mobile applica- ternative to the traditional, in- tion that makes it easier for cus- dustrial look of the standard tomers to track their Go for the commercial restroom. The col- Gold progress. The annual Go lection includes everything for the Gold trip incentive pro- from soap and toilet paper dis- Timeless, Bold, Earth and Steel, gram is exclusive to R3, a lead- pensers to air fresheners and the collection is said to require ing North American re-distribu- trash cans – all in a sleek, func- no upfront inventory investment. tor of disposable operating prod- gauge their progress and track tional and customizable design. On a weekly basis, Cintas’ re- ucts and related services for dis- their growth in the program.” Featuring a special “soft stocking service will monitor in- tributors in foodservice and The free Go for the Gold coat” finish, the accessory line ventory levels, deliver fresh, other industries. application for the iPhone is is said to be resistant to finger- clean products and, ensure that The free application uses bar available for download from the prints, easy-to-clean and features all dispensers are full and func- charts to illustrate a customer’s iTunes App store. The company a bacteria static surface to help tioning. Go for the Gold program pur- plans to release an Android ver- reduce germs and cross-con- For more information, con- chases in total dollars, points sion of the app in October. tamination. Available in nine tact Cintas at www.cintas.ca/ accumulated and year-over-year Future versions of the app colours under the groupings of signatureseries. growth. Additionally, the app will include a searchable prod- projects trip qualification based uct catalogue segmented by cat- on current purchases. egory and point value, as well “We developed the app to as promotions and new prod- POWR-FLITE FOGGER PF04 INTRODUCED put Go for the Gold purchase uct announcements. data at participants’ fingertips For more information on the wherever they are,” said Bunzl R3 Go for the Gold program, visit North America Marketing Man- http://r3redistribution.com/2014/ ager Cory Sexson. “It will make 09/18/go-for-the-gold-xviii/ or call it simpler for our customers to (1-866-987-R3R3 (7373).

Continued From Page 24 ATRIX INTERNATIONAL ANNOUNCES NEW SAFETY FEATURE FOR HIGH CAPACITY SERIES FINE FILTRATION VACUUM LINE ment 110V HEPA model number sis, provides benefits such as in- The compact Powr-Flite Fogger The PF04 sprays up to 63.5 cm is HCHFIL, and the new ESD Safe creased filter efficiency of the sys- PF04 is said to be “the best choice for (25 inches) with full coverage and 110V HEPA model is HCHCTFIL. tem, minimizing filter changes and open-area and surface deodorizing.” has an adjustable flow-control valve; In addition, this light kit can be or- reducing filter costs. It can also im- The system is designed to use water- a corrosion-proof supply tank; a dered separately – FILKIT – and prove the lifespan of the vacuum based disinfectants that are EPA ap- high-speed, two-stage motor; and added to any high capacity series cleaner. proved for fogging and deodorizing. variable output from zero to 18 vacuum at time of manufacture, for For more information, contact The unit’s ultra-low-volume ounces per minute. any industry application – includ- Atrix International at (952) 894- (ULV) feature means that extremely For more information, contact ing 230V. 6154 or visit the company’s web small particle sizes can be achieved Powr-Fite at (800) 880-2913 or visit Changing filters on a timely ba- site at www.atrix.com. for highly-effective application of the company’s web site at an odor-control product. www.powr-flite.com.

DEB CANADA LAUNCHES MANAGER’S GUIDE OF SKIN PROTECTION FOR INDUSTRIAL WORKERS Deb Canada, a part of Deb Deb Group in the interest of occu- Group, a global away-from-home pational health. It is designed to skin care company and the inven- help managers and those responsi- tor of foam soap dispensing sys- ble for health and safety in the tems, has launched a guide on skin workplace, to keep the skin of em- protection for industrial workers ployees healthy and undamaged by and occupational dermatitis. the workplace environment, focus- A whopping 10 to 15 per cent ing on minimizing the risk of occu- of occupational illness is caused by pational dermatitis – the most preva- skin disease with a financial bur- lent type of skin disease reported in den of $1 billion annually (The the workplace. National Institute for Occupational For more information, contact Safety and Health [NIOSH] 2013). Deb Canada at (519) 443-8697 or e- The guide is published by the mail: [email protected]. Visit us on the Internet at www.sanitationcanada.com Sanitation Canada - SEPTEMBER / OCTOBER 2014 25 CASCADES ANNOUNCES STRATEGIC OPTIMIZATION AND EXPANSION OF U.S. TISSUE ACTIVITIES STEPHANIE KULP PROMOTED TO BUSINESS DEVELOPMENT Cascades Inc., a North American leader and improving our productivity and logis- in the recovery, manufacture and conver- tics while enhancing customer service.” MANAGER AT AZTEC sion of green packaging and tissue paper The total annual capacity for the new Aztec Products Inc. has wel- products, has announced the installation converting plant is approximately 10 mil- comed Stephanie Kulp as its new of a new tissue converting facility in lion cases on six converting lines, with the business development manager. In Wagram, NC. This investment will reor- capacity to produce various tissue products the four years of being with the ganize and expand the company’s convert- including bathroom tissue, kitchen tow- comapny, Kulp has been successful ing activities in the southeastern United els, paper napkins and hand towels for both in each of her roles including parts States – a targeted area of growth for the the Away-from-Home and Consumer department manager, purchasing, corporation. Products markets. inventory management and account- “Cascades is expanding its presence in “Cascades has made clear its intention ing back-up. the southeast, one of the fastest growing to prioritize investments in the tissue pa- “I am very excited to be part of markets in the United States,” said Suzanne per and packaging products sectors,” said the Aztec sales development team, Blanchet, Cascades Tissue Group’s current President and CEO of Cascades Inc. Mario and am confident that with my president and CEO. “This investment will Plourde. “This new investment in Wagram knowledge allow us to optimize our converting plat- will allow us to further improve our tissue and under- form by relocating equipment presently manufacturing and customer service standing of used elsewhere, by adding new manufac- through the addition of an ultra-modern our products turing equipment and installing robotized converting plant that will be ideally situ- and customers, warehouse management. In doing so, we ated to serve the growing needs of our I will be able to are moving closer to many key markets, customers.” help Aztec grow to be even more successful DIVERSEY CARE RENEWS MULTI-MILLION DOLLAR CONTRACT than it already is,” Kulp said. Sealed Air’s Diversey Care division has As a result of the past contract, the amount According to Aztec President renewed its 2009 contract with Accor of plastic waste per litre of solution was Whit Beverly, Kulp’s combination Group. With more than 3600 hotels and reduced by 97 per cent, from 141 grams in of intelligence and dedication has re- 470,000 rooms, Accor welcomes business 2010 to 0.15 grams in 2013. Diversey Care sulted in many promotions over the and leisure travelers in 92 countries across will also ensure Accor staff are trained and last four years at Aztec. all hotel segments: luxury-upscale with cleaning processes are in place in order to “With (Kulp)’s dynamic person- Sofitel, Pullman, MGallery and Grand maintain the highest hygiene requirements. ality, we expect great success for her Mercure, midscale with Novotel, Suite The company’s eco-label products sup- in sales development,” he said. Novotel, Mercure and Adagio and port Accor’s PLANET 21 program, Kulp is confident that she will economy with ibis, ibis Styles, ibis budget which consists of 21 sustainable com- succeed in her new position. and hotelF1. As part of the multi-year, mitments that Accor Group has agreed “I have already developed cus- multi-million dollar contract, Diversey Care to achieve for 2015. As a result of the tomer relationships by working in will provide solutions and services that partnership, Accor grew the ratio of eco- the parts department and cus- support Accor’s sustainable development label products in its hotels by 31 per cent tomer service, and I feel this will program. from 2009 to 2013. Eco-designed prod- make for a positive rapport mov- “This ongoing partnership supports ucts are beneficial to the planet, espe- ing forward in sales develop- the commitment both organizations have cially since they also have an impact on ment,” she said. “I am a hard made to the environment and guest satis- water pollution thanks to enhanced bio- worker and always put forth 100 faction,” said Dr. Ilham Kadri, president, degradability. per cent in everything I do. I look of Diversey Care. “By offering training, “We’re focused on continual improve- forward to the challenge and fu- product innovations and food safety ex- ment across our hotels,” said Sebastien ture success of the company.” pertise, we will be able to help Accor reach Brunel, senior vice president of group pro- Aztec Products Inc. is a family- new heights in its sustainability journey.” curement at Accor. “Working with Diversey owned business based in The company will help the hotel opera- Care allows us to set and surpass goals Montgomeryville, PA. Aztec is tor reduce costs by implementing product that benefit the bottom line, guest ratings proud to manufacture all of its prod- solutions that reduce waste, including su- and employee satisfaction. We’re looking ucts in the United States. per concentrates and dosage equipment. Continued On Page 28 26 Sanitation Canada - SEPTEMBER / OCTOBER 2014 Visit us on the Internet at www.sanitationcanada.com TROJAN BATTERY APPOINTS OLIS MASTER DISTRIBUTOR FOR ICELAND CRI UPDATES GUIDELINES FOR Trojan Battery Co. LLC, a leading Battery. “With the manufacturer of deep-cycle batteries, has diverse markets SOA SERVICE PROVIDERS named Olís as a master distributor of which Olís supports The Carpet and Rug Institute Trojan batteries in Iceland. in the country, we are (CRI) recently updated its guide- Olís is the country’s major battery looking forward to lines for Seal of Approval Service distributor and will supply products to supporting all of Providers. both the business and consumer their customers’ application needs.” In addition to its recommenda- marketplaces. Olís supports a variety of Established in 1927, Olís has been a tion that companies seeking service applications and industries in Iceland, such leading supplier of a variety of products provider status be certified by the as plant maintenance, floor cleaning, to business and consumers in Iceland for Institute of Inspection, Cleaning warehouse management, marine, more than 85 years. As a key contributor and Restoration (IICRC), the CRI trucking, recreation vehicles as well as to building the Icelandic economy, Olís is now suggests membership in the consumer fuel service stations. focused on providing customers with non-profit support and training “There are many opportunities in quality merchandise at competitive prices group, the International Cleaning Iceland for the installation of Trojan deep- through an extensive sales and service and Restoration Association cycle batteries,” said Mat Segal, senior vice network of more than 60 locations (ICRA). president of international sales for Trojan nationwide. The CRI Seal of Approval Serv- ice Provider agreement now reads: LPS, ITW PROFESSIONAL BRANDS AND ATLANTIC MILLS COMBINE The SOA Service Provider Plus Program strongly recommends that PRODUCT PORTFOLIOS TO BECOME ‘ITW PRO BRANDS’ BRAND participants (companies) become LPS, ITW Professional Brands (for- plified structure and operations. ITW Pro IICRC certified firms and/or be- merly ITW Dymon) and Atlantic Mills Brands now offers distributors one point come a member of the International have combined product portfolios and will of contact for all of its industry-leading Cleaning and Restoration Associa- now operate as ITW Pro Brands. With the brands and common technology and dis- tion (ICRA). brand alignment, ITW Pro Brands is now tribution points for all of its products. According to CRI, the ICRA of- said to offer greater resources and support “By aligning resources and focusing on fers enhanced, hands-on training to help distributors differentiate them- supply chain excellence, ITW Pro Brands through their Performance Assess- selves and grow their business, along with customers will enjoy greater product avail- ment training program for carpet a larger field sales organization to better ability and improved customer support,” cleaning, that compliments the ex- serve end users. Taylor said. isting IICRC training program. The company’s brand portfolio in- While the customer-facing business cludes LPS®, SCRUBS®, DYKEM®, teams have already been reorganized, ITW RustlickT, Accu-lube®, Dymon®, Spray Pro Brands is still developing systems and Nine®, Atlantic Mills® and SertunT. This processes to support the newly-formed PROCESS CLEANING FOR scale-up of previously independent ITW organization with plans to have everything HEALTHY SCHOOLS (PC4HS) (Illinois Tool Works) business units is the in place for 2015. This will result in unified PROVIDES GUIDANCE ON result of in-depth market research with key order entry and billing, along with harmo- HANDLING POTENTIAL channel partners. nized marketing programs. “We listened to our distributors and “We are going to be in a substantially PCB-CONTAINING DUST took decisive action by combining three better position to truly partner with our The 501c3 Process Cleaning for of our strongest business units into one distribution channel. Our distributors will Healthy Schools® (PC4HS) group is organization,” said ITW Pro Brands Vice benefit from a substantially larger field sales providing guidance on handling President and General Manager Paul organization, which is positioned to gen- potential PCB-containing dust from Taylor. “The new structure makes doing erate more end-user demand for all of our substances, such as old caulking in business with us easier and more efficient. products. Additionally, industry surveys schools. It also allows us to invest greater resources tell us we have strong brands, and we are According to the United States into our brands, driving end user demand investing to further develop and nurture EPA, “Caulk containing potentially- and deepening our commitment to new these important assets. Finally, we have a harmful polychlorinated biphenyls product innovation.” substantially stronger research and devel- Continued On Page 28 As part of the scale-up, ITW Pro Brands opment team that is more focused than has created a new service model with a sim- Continued On Page 28 Visit us on the Internet at www.sanitationcanada.com Sanitation Canada - SEPTEMBER / OCTOBER 2014 27 Continued From Page 27 PROCESS CLEANING FOR HEALTHY SCHOOLS (PC4HS) PROVIDES DIVERSEY CARE RENEWS GUIDANCE ON HANDLING POTENTIAL PCB-CONTAINING DUST MULTI-MILLION DOLLAR (PCBs) was used in many buildings, in- to help ensure CONTRACT Continued From Page 26 cluding schools, in the 1950s through the optimal safety 1970s.” and perform- forward to exciting results over the “Most schools and buildings built af- ance. next years.” ter 1979 do not contain PCBs in caulk,” • Emptying Diversey Care is a division of said a spokesperson for EPA. “On Sep. vacuum liners or Sealed Air Corp., a leader in food 25, 2009, EPA announced new guidance bags outdoors and into a plastic trash liner safety and security, facility hygiene for school administrators and building to avoid spreading particles. and product protection. managers with important information • Damp cloth or microfibre dusters For more information about Diversey about managing PCBs in caulk and tools that capture and remove particulates. These Care, please visit www.diversey.com or fol- to help minimize possible exposure. materials should be laundered separately low it on LinkedIn, Facebook and Twit- Through EPA PCB Regional Coordina- from other textiles. ter. tors, the Agency will also assist communi- • Frequent dusting (e.g., in classrooms) ties in identifying potential problems and, utilizing cleaning specialists in a mapped if necessary, developing plans for PCB test- and inspected process, or plan that enables Continued From Page 27 ing and removal.” regular and thorough removal of soils (in- PC4HS recommends that schools take cluding dust). LPS, ITW PROFESSIONAL BRANDS two initial steps when caulk or other mate- • Good ventilation to minimize air- AND ATLANTIC MILLS COMBINE rials are suspected of containing PCBs: borne particles that may be harmful or al- PRODUCT PORTFOLIOS (1) Test first (a non-custodial role). lergenic. Per EPA: “If testing reveals PCB levels The definition and identification of ever on creating a robust innovation pipe- above the levels EPA has determined to dust that is “potentially hazardous” has line that will result in a constant flow of be safe, schools should attempt to iden- become broader as health science has ad- exciting new products for our distributors tify any potential sources of PCBs that may vanced, since pollutants in even tiny to sell,” Taylor said. be present in the building, including test- amounts (parts per billion) are known to ITW Pro Brands has enhanced its in- ing samples of caulk and looking for other affect human hormonal systems; these are novation process with research facilities in potential sources (e.g., old transformers, known as “endocrine disrupters.” There- Chicago, Atlanta, Kansas City, Maryland and capacitors or fluorescent light ballasts that fore, PC4HS follows the “precautionary a global innovation center in India. By may still be present at the school). principle” of avoidance and adheres to combining business unit resources, ITW (2) If elevated PCB content is found, EPA information that advises a three-stage Pro Brands can conduct world-class re- proceed with EPA Guidance – See strategy to protect IAQ: search, resulting in customer-driven inno- http://www.epa.gov/epawaste/hazard/ 1. Source removal or capture. vation. tsd/pcbs/index.htm and http:// 2. Ventilation. “We’re committed to not only bring- www.epa.gov/pcbsincaulk/. 3. Air cleaning (in partnership with ing new world-class products to the mar- HVAC departments). ket-but also to building a team of world- General PC4HS IAQ Guidance The number one way, source removal class problem finders and solvers,” said Dust – potentially containing PCBs and or capture, is standard procedure for Taylor. “In other words, ITW Pro Brands other unwanted matter – should always PC4HS crews. In addition, PC4HS is look- will be in the business of rolling up our be considered a “hazardous” substance, ing at ways to monitor and track airborne sleeves alongside our distributors, focus- and be safely contained and removed from levels of dust. ing on end-users and helping them iden- buildings rather than stirred into the air. Process Cleaning for Healthy Schools tify problems they didn’t even realize they PC4HS recommends high-efficiency con- (PC4HS) is a national non-profit organi- had-and then developing exceptional prod- tainment and removal methods including: zation of facility professionals dedicated ucts to solve those problems.” • Well-filtered vacuums certified for to helping produce healthy, high perform- ITW Pro Brands products are used in Indoor Air Quality (IAQ) by Carpet and ance schools while protecting jobs in industrial, transportation, foodservice and Rug Institute (CRI) testing, and/or other budget constrained environments. PC4HS jan/san markets for cleaning, lubrication, independent labs. optimizes efficiency, cleanliness, ease of degreasing, metalworking and marking. • Emptying and cleaning/inspecting deployment, and health factors through a For more information about ITW Pro vacuum filters regularly to avoid overload- carefully-designed and documented sys- Brands, visit www.itwprobrands.com. ing and torn or compromised media; and tems tailored for K-12 school districts. 28 Sanitation Canada - SEPTEMBER / OCTOBER 2014 Visit us on the Internet at www.sanitationcanada.com Manufactured by Canadians for Canadians

New Ver. 4 2014 Catalogue Now Available!

535 Millway Ave., Unit 2, Concord ON L4K 3V4 T: 905.738.2007 I F: 905.738.2006 [email protected] I www.m2mfg.com information Hotline Buckeye International Inc. Deb Canada Mat Tech Rubbermaid Commercial Products Page 31 Page 30 Pages 8 & 10 Pages 7 & 15 Tel: (314) 291-1900 Tel: (519) 443-8697 Tel: (450) 375-3542 Tel: (416) 818-6570 Fax: (314) 298-2850 Fax: (519) 443-5160 E-mail: [email protected] www.rubbermaidcommercial.com www.buckeyeinternational.com Web: www.debgroup.com Web: www.mattech.ca SCA Tissue G.T. French M2 Professional Products Bunzl Canada Inc. Page 25 Page 29 Page 9 Page 5 Tel: (905) 574-0275 Tel: (905) 738-2007 Tel: (705) 715-6165 Tel: (905) 637-4040 Fax: (905) 574-7388 E-mail: [email protected] Fax: (705) 737-9788 Fax: (905) 631-4041 Web: www.gtfrench.ca Web: www.m2mfg.com www.scatissue.com www.bunzldistribution.com Jan-Mar Sales Ltd. ProTeam Inc. Clorox Commercial Solutions Pages 16 & 17 Page 32 Pages 2 & 3 Tel: (416) 255-8535 Tel: (800) 541-1456 Tel: (866) 789-4973 Fax: (416) 255-0820 Fax: (208) 377-3014 Web: www.cloroxprofessional.com Web: www.jan-mar.com Web: www.pro-team.com

Continued From Page 19 7 Symptoms of Bad Meetings respect the integrity of the meet- bagels, they may spike your ings actually help or hinder the 1980, Levitt has been the president of ing and its objectives. blood sugar and then cause it to work of the organization. Springfield Resources, a management crash. Are your meetings longer consulting firm servicing clients of all (7) People leave meetings tired, than necessary or are they run ABOUT THE AUTHOR sizes on a wide range of maintenance frustrated, angry or depressed. without breaks? Or perhaps you With more than 30 years of man- issues, and is currently the director of Your current meeting style are holding the wrong type of agement experience in the maintenance International Projects at Life Cycle En- might not be healthy for you. meeting for the particular time and engineering fields, Joel D. Levitt is gineering. Levitt is the author of 10 popular books and over 150 articles on If your meetings include of day. Consider the logistics of a leading trainer of manufacturing, operational and maintenance profession- maintenance management, as well a donuts, coffee, soft drinks and the meeting to see if your meet- als – having trained more than 15,000 frequent speaker at related industry maintenance leaders from 3,000 or- conferences. Learn more at ganizations in 25 countries. Since www.meetingdefender.com.

Continued From Page 24 AVMOR LAUNCHES NEW CORPORATE WEBSITE

The new web site is simpli- tors’ needs and interests. fied to ensure that users have The web site is said to be easy and complete access to a designed to provide all the guid- wealth of information includ- ance and support needed to as- ing market specific information, sist in the implementation and product information and much maintenance of highly-effective more. The web site’s improved sustainable cleaning programs to navigability is said to be as aes- best serve a facility’s needs. thetically pleasing as it is in- Visit the new web site at formative and responsive to visi- www.avmor.com.

BETCO® CORPORATION INTRODUCES TWO NEW DISINFECTANTS Betco Corporation has introduced the newest additions to its disinfectant product line – BetONE™ RTU and BetONE™ Wipes. These two disinfectants are said to have efficacy against 25 healthcare pathogens all with one minute dwell times. BetONE is said to be ideal for the long-term care, education For information, contact or food service sectors; or any- Betco Corporation at 1-888-GO where there is a need for fast BETCO or visit and effective disinfection. www.betco.com

30 Sanitation Canada - SEPTEMBER / OCTOBER 2014 Visit us on the Internet at www.sanitationcanada.com It all comes down to quality.

“After extensive testing over the years, Buckeye floor finishes have proven to be the best. The shine and durability stand out and they do not turn yellow! The labor savings we realize because of these features are the icing on the cake.”

~ Lake Washington Institute of Technology Kirkland, WA

Casey Huebner Andy Bang Facilities Manager Head Custodian

800.321.2583 www.buckeyeinternational.com