Imeet Deployment Guide Is Intended for Use by IT Staff During the Planning and Execution of an Imeet Product Deployment
Total Page：16
File Type：pdf, Size：1020Kb
| Deployment Guide Release 4.0 May 23, 2016 Table of Contents Introduction 3 About iMeet 5 iMeet for Windows and Mac 5 Screen Share 6 File Cabinet 7 Planning worksheets 8 Your organization and environment 8 Implementation checklist 12 Network considerations 14 Network traffic 14 Firewall transversal 14 Domain whitelisting 16 Proxy server considerations 19 Bandwidth considerations 20 System requirements 21 System requirements for mobile apps 22 Deployment considerations 23 Managed v. unmanaged 23 Installation details 24 Unmanaged deployment 25 Uninstalling iMeet 26 Managed deployment (Windows) 27 Installer options 27 Uninstaller options 27 iMeet mobile apps 28 iMeet for iOS 28 iMeet for Android 29 Support 30 Introduction The iMeet Deployment Guide is intended for use by IT staff during the planning and execution of an iMeet product deployment. This document covers the options at all points in the deployment of all software and Internet based services related to the product. It contains the following sections: • About iMeet – a brief introduction to iMeet, the iMeet Cloud Controls administrative interface, iMeet desktop tools, and user roles. • Planning worksheets – Two worksheets to assist you planning and discussing your implementation with PGi solutions architects. • Network considerations – domain whitelisting, required ports, proxy server considerations, and bandwidth estimation metrics. • System requirements – for using iMeet on the desktop and iMeet mobile apps. • Deployment considerations – the differences between managed and unmanaged deployments. • iMeet mobile apps – how to install the iMeet apps for iPad, iPhone, and Android smartphones. • Support – how to contact the Powwownow support team for assistance from within your meeting, by phone or by email. Intended audience This document is intended for IT and network personnel. It is not an end user document. Version information Information in this guide is accurate for: • iMeet 4.1 (meeting rooms) • iMeet 4.0 desktop app (Mac and Windows) • iMeet for Android 3.8 • iMeet for iOS 3.8 (includes Apple Watch integration) What’s new in this guide This version updates the previous version of the iMeet 3.7 Deployment Guide released in October 2015. It includes the following product changes and additional implementation details. • The iMeet app for Mac and Windows has been redesigned, with a more “open” user interface that is easier to navigate and additional features. + The iMeet app is no longer available to unregistered guests. First-time users can easily register from the app. + Registered users can add iMeet contacts and join others’ iMeet meetings, chat, voice and video call other contacts, and manage a profile (including a profile picture). • Network considerations have been updated: + iMeet Chat requires WebSocket connections (WSS and XMPP protocols) over port 443. + Added bandwidth estimates for the new Video Call feature. • System requirements have been updated: + iMeet supports Windows 10 and REV2 the Microsoft Edge browser. + Minimum RAM requirement is 2 GB. + Removed the statement about Microsoft Surface support. iMeet, the iMeet app for Windows, and the iMeet Toolbar for Outlook can be used on any Microsoft Surface device that is running a supported version of Windows. • Installation directories have changed for both Mac and Windows. + Mac: the application is located in ~/Applications/iMeet/; the uninstaller is located in ~/iMeet/. + Windows: the application and its uninstaller are located in %USERPROFILE\iMeet. About iMeet iMeet is a Flash-based browser client used by all participants in the meeting, regardless of role. This is the primary meeting interface for all users. Meeting hosts and guests can host or attend an iMeet meeting from any web browser. For the best meeting experience and to use HD audio over VoIP, they must install the iMeet app for Mac and Windows. iMeet for Windows and Mac For meeting hosts and registered users. The iMeet app makes it easy to host or join an online meeting, manage contacts, manage your file cabinet, chat, set availability, and update your profile. When set to launch at startup, the iMeet app monitors a meeting room for visitors. Chat. Chat with one of your contacts, invite someone via My Meeting Info. Your email to chat, or chat with a Availability. Let people meeting URL and dial-in group. know you’re free. details. (Hosts only) start your Join other users’ meetings. Settings own meeting. Files. Upload files, preview and delete files, and view and rename meeting recordings and minutes. Guests can register with iMeet by providing their email address and selecting a password. Registered users can add iMeet contacts and join others’ iMeet meetings, join recently visited meetings, chat, voice and video call, and manage a profile (including a profile picture). Screen Share Screen Share is included when you install the iMeet app. This allows hosts and guests to share an application, a region, or their entire screen with the meeting. When a host selects SHARE ► SHARE MY SCREEN in the meeting, Screen Share is launched. If Screen Share is not found, iMeet prompts the host to install it. File Cabinet Every iMeet room includes a cloud-based file cabinet. Meeting hosts can access and present files and videos right from the room’s file cabinet, across any device and pass control to a meeting guest. Hosts can also give guests permission to download files from the FILES tab in the room. Hosts can upload a file while in iMeet, from the iMeet desktop app, or email files to [email protected]. Storage Hosts can upload files up to 200 MB each. The total file storage varies by iMeet license; it can be 250 MB, 1 GB, or 25 GB. Supported file formats iMeet supports the following file types. Upon upload, the iMeet file cabinet converts them into slide presentations for in-meeting viewing. Type of Document File Type File name Extensions Image GIF .gif JPEG .jpg, .jpeg PNG .png TIF/TIFF .tif, .tiff JPEG2000 .jp2 Windows bitmap .bmp CSV Comma Separated Values .csv (DOS or UNIX) Microsoft Office Documents Microsoft Word .doc, .docx Microsoft Excel (workbooks) .xls, .xlsx Microsoft PowerPoint .ppt, .pptx Drawing Adobe Acrobat PDF .pdf Adobe PostScript .ps Encapsulated PostScript .eps Text Documents Rich Text .rtf ASCII Text .txt Open Office v3 Open Office Doc .odt Videos MP4 .mp4 FLV .flv Planning worksheets This section includes two worksheets to assist in planning your implementation. Your organization and environment Please have this information available when discussing your implementation with PGi solutions architects. Item Summary Organizational information Executive sponsor(s) Name(s) and contact information Organization contacts for rollout Name(s) and contact information Rollout plan All users at once or structured rollout with defined phases? If structured, provide target user groups/regions in order of priority or scheduling. 1. 2. 3. 4. Target date Current conferencing services Which web conferencing or video conferencing services does your organization currently use? (This will assist with transition planning.) Item Summary Tell us about your environment Traffic distribution Is your network primarily in one country or are your users distributed across multiple countries/regions? Estimate the % of total traffic in each country (for example, 100% US/Canada or 50% US and 50% Germany). 1. 2. 3. 4. User locations Will your users host/attend meetings while onsite (on your corporate networks), remotely via VPN, or remotely via home office or third-party networks (Wi-Fi)? Estimate the % of users for each scenario. Network routing Describe routing within and between campus/office locations. For example, do you route all European users through a hub in North America? Proxy servers and security Describe proxies used or other security policies. Do you use packet inspection? Video room systems List any video room systems you would like to integrate with iMeet (Cisco, Polycom, Lifesize, etc.). H.323 or SIP access? Item Summary End user workstations and devices Operating systems Which desktop operating systems do you support? (Mac OS X, Windows 7, 8.1, 10) Browser support Which browsers do you support? Are there any restrictions, for example, you may support only Internet Explorer 9 on workstations. Mobile devices Mobile devices used (iPad, Android smartphones, iPhone, Blackberry, etc.) Are you a BYOD environment? Does your organization use a mobile device management system like AirWatch? If so, which one? How do you plan to use iMeet? Typical meeting size (participants) Webcam streaming iMeet works with most built-in, laptop webcams and external webcams. Does your organization have a preferred list of webcams (internal, Logitech, Microsoft, Cisco, etc.)? Item Summary Screen sharing Video meeting rooms Town halls iMeet can accommodate up to 125 participants in a room. If a primary use is for large-capacity meetings, let us know and we’ll work with you to make them go smoothly. Implementation checklist This checklist summarizes factors consider when preparing to deploy iMeet and its tools. Click the page number (if available) to go to a detailed description. Item Summary Page Network setup required to support iMeet Required Domains Your network must allow communications – or “whitelist” – 16 specific domains and all child subdomains. Allow HTTP and HTTPS protocols over ports 80 and 443 for all required domains. Proxy Server Client must be able to connect to all iMeet servers via TCP port 19 443 either directly or through web proxy. Network