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Knights Pharmacy, Eldwick & Gilstead Hc, 194 Swan Avenue, Eldwick

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Knights Pharmacy, Eldwick & Gilstead Hc, 194 Swan Avenue, Eldwick Knights Pharmacy, Eldwick & Gilstead Hc, 194 Swan Avenue, Eldwick, Bingley, West Yorkshire, BD16 3PA CPPQ 2018 - 19 Results Date Produced: 4 April 2019 Produced By: Osiris MR Limited Contact Number: 0115 942 7698 Contact email: [email protected] Online Access: https://clients.osirismr.co.uk User Name: Nor 57 email support for a password reminder Knights Eldwick Pharmacy CPPQ 2018-19 Results of 107 surveys conducted between December 2018 and February 2019 Taking everything into account how would you rate the pharmacy? 100.0% 98.0% 2018/19 2017/18 % based on patients who rated your pharmacy as Excellent or Very Good Your highest scoring questions 2018/19 2017/18 The service you received from the pharmacist 100.0% 100.0% The staff overall 100.0% 100.0% Providing an efficient service 100.0% 100.0% Being polite and taking the time to listen to what you want 100.0% 100.0% The service you received from the other pharmacy staff 100.0% 100.0% Your lowest scoring questions 2018/19 2017/18 Having in stock the medicines/appliances you need 98.1% 99.0% Offering a clear and well organised layout 99.0% 100.0% Having somewhere available where you could speak without being overheard if you wanted to 99.0% 100.0% How long you have to wait to be served 99.0% 100.0% Comfort and convenience of the waiting areas 99.1% 100.0% Knights Eldwick Pharmacy CPPQ 2018-19 Branch Environment (% Very or Fairly Good) Staff Performance (% Very or Fairly Good) 99.1% Being polite and taking the time to listen to 100.0% Cleanliness of the pharmacy 100.0% what you want 100.0% Comfort and convenience of the waiting 99.1% 100.0% Answering any queries you may have areas 100.0% 100.0% Having in stock the medicines/appliances 98.1% The service you received from the 100.0% you need 99.0% pharmacist 100.0% 99.0% The service you received from the other 100.0% Offering a clear and well organised layout 100.0% pharmacy staff 100.0% 99.0% 100.0% How long you have to wait to be served Providing an efficient service 100.0% 100.0% Having somewhere available where you 99.0% 100.0% could speak without being overheard if you The staff overall wanted to 100.0% 100.0% Provision of Service (% Very or Fairly Good/Satisfied) How could the pharmacy be improved? (Top 5 comments) Number 100.0% of people Providing advice on a current health problem 2018/19 or a longer term health condition 100.0% Friendly / helpful staff 62.5% 10 100.0% Fine / satisfied / no changes needed 25.0% 4 Providing general advice on leading a more healthy lifestyle Keep it open 6.3% 1 100.0% Wider range of stock 6.3% 1 100.0% Disposing of medicines you no longer need 98.4% 100.0% Providing advice on health services or information available elsewhere 2018 - 19 98.0% 2017 - 18 NB: Percentages have been calculated to exclude Don't Know and Never Used responses Knights Eldwick Pharmacy CPPQ 2018-19 Q1. Why did you visit this pharmacy today? To collect a prescription for: 2018/19 2017/18 Yourself 74.0% 56.1% Someone else 14.4% 21.4% Both 11.5% 21.4% Other reason 0.0% 1.0% Q2. If you collected a prescription today, did you... 2018/19 2017/18 Collect it straight away 79.4% 78.3% Wait in pharmacy 11.8% 17.4% Come back and collect it later 8.8% 4.3% Q3. Satisfaction with time it took to provide your prescription and / or NHS services... 2018/19 2017/18 Very satisfied 89.2% 95.1% Fairly satisfied 9.8% 4.0% Not very satisfied 0.0% 0.0% Not at all satisfied 1.0% 1.0% Knights Eldwick Pharmacy CPPQ 2018-19 Q4. How would you rate the pharmacy on the following factors? a) The cleanliness of the pharmacy d) Offering clear / well organised layout 2018/19 2017/18 2018/19 2017/18 Very Good 94.3% 99.0% Very Good 92.5% 98.0% Fairly Good 4.7% 1.0% Fairly Good 5.7% 2.0% Fairly Poor 0.9% 0.0% Fairly Poor 0.9% 0.0% Very Poor 0.0% 0.0% Very Poor 0.0% 0.0% Don't Know 0.0% 0.0% Don't Know 0.9% 0.0% Very or Fairly Good 99.1% 100.0% Very or Fairly Good 99.0% 100.0% b) Comfort / convenience of waiting e) How long have to wait to be served areas 2018/19 2017/18 2018/19 2017/18 Very Good 89.6% 93.0% Very Good 91.5% 96.9% Fairly Good 9.4% 6.0% Fairly Good 6.6% 3.1% Fairly Poor 0.9% 0.0% Fairly Poor 0.9% 0.0% Very Poor 0.0% 0.0% Very Poor 0.0% 0.0% Don't Know 0.0% 1.0% Don't Know 0.9% 0.0% Very or Fairly Good 99.1% 100.0% Very or Fairly Good 99.0% 100.0% c) Medicines / applicances in stock f) Somewhere can speak without being 2018/19 2017/18 overheard 2018/19 2017/18 Very Good 89.6% 92.0% Very Good 93.4% 92.0% Fairly Good 7.5% 7.0% Fairly Good 4.7% 2.0% Fairly Poor 1.9% 1.0% Fairly Poor 0.9% 0.0% Very Poor 0.0% 0.0% Very Poor 0.0% 0.0% Don't Know 0.9% 0.0% Don't Know 0.9% 6.0% Very or Fairly Good 98.1% 99.0% Very or Fairly Good 99.0% 100.0% NB: Very or Fairly Good percentages have been calculated to exclude Don't Know and Never Used responses Knights Eldwick Pharmacy CPPQ 2018-19 Q5. How would you rate the pharmacist and the other staff who work there? a) Being polite / taking time to listen d) Service received from other pharmacy 2018/19 2017/18 staff 2018/19 2017/18 Very Good 96.2% 99.0% Very Good 95.3% 100.0% Fairly Good 2.8% 1.0% Fairly Good 2.8% 0.0% Fairly Poor 0.0% 0.0% Fairly Poor 0.0% 0.0% Very Poor 0.0% 0.0% Very Poor 0.0% 0.0% Don't Know 0.9% 0.0% Don't Know 1.9% 0.0% Very or Fairly Good 100.0% 100.0% Very or Fairly Good 100.0% 100.0% b) Answering any queries may have e) Providing an efficient service 2018/19 2017/18 2018/19 2017/18 Very Good 95.3% 98.0% Very Good 97.2% 100.0% Fairly Good 4.7% 2.0% Fairly Good 1.9% 0.0% Fairly Poor 0.0% 0.0% Fairly Poor 0.0% 0.0% Very Poor 0.0% 0.0% Very Poor 0.0% 0.0% Don't Know 0.0% 0.0% Don't Know 0.9% 0.0% Very or Fairly Good 100.0% 100.0% Very or Fairly Good 100.0% 100.0% c) Service received from pharmacist f) The staff overall 2018/19 2017/18 2018/19 2017/18 Very Good 98.1% 99.0% Very Good 98.1% 100.0% Fairly Good 1.9% 1.0% Fairly Good 1.9% 0.0% Fairly Poor 0.0% 0.0% Fairly Poor 0.0% 0.0% Very Poor 0.0% 0.0% Very Poor 0.0% 0.0% Don't Know 0.0% 0.0% Don't Know 0.0% 0.0% Very or Fairly Good 100.0% 100.0% Very or Fairly Good 100.0% 100.0% NB: Very or Fairly Good percentages have been calculated to exclude Don't Know and Never Used responses Knights Eldwick Pharmacy CPPQ 2018-19 Q6. How well do you think the pharmacy provides each of the following services? a) Providing advice on current health c) Disposing of medicines you no longer problems or a long-term condition 2018/19 2017/18 need 2018/19 2017/18 Very well 71.0% 78.0% Very well 60.7% 59.0% Fairly well 0.9% 4.0% Fairly well 1.9% 1.0% Not very well 0.0% 0.0% Not very well 0.0% 1.0% Not at all well 0.0% 0.0% Not at all well 0.0% 0.0% Never used 28.0% 18.0% Never used 37.4% 39.0% Very or Fairly well 100.0% 100.0% Very or Fairly well 100.0% 98.4% b) Providing general advice on leading a d) Providing advice on health services more healthy lifestyle 2018/19 2017/18 elsewhere 2018/19 2017/18 Very well 57.9% 58.0% Very well 58.1% 50.5% Fairly well 2.8% 4.0% Fairly well 1.9% 0.0% Not very well 0.0% 0.0% Not very well 0.0% 1.0% Not at all well 0.0% 0.0% Not at all well 0.0% 0.0% Never used 39.3% 38.0% Never used 40.0% 48.5% Very or Fairly well 100.0% 100.0% Very or Fairly well 100.0% 98.0% NB: Very or Fairly Good percentages have been calculated to exclude Don't Know and Never Used responses Q7. Have you ever been given advice about any of the following by the pharmacist or pharmacy staff: a) Stopping smoking 2018/19 2017/18 c) Physical exercise 2018/19 2017/18 Yes 13.1% 32.6% Yes 15.5% 20.2% No 86.9% 67.4% No 84.5% 79.8% b) Healthy eating 2018/19 2017/18 Yes 26.7% 34.1% No 73.3% 65.9% Knights Eldwick Pharmacy CPPQ 2018-19 Q8.
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