Abstract Number: 015-0748 Description of the reverse logistics of a unit of mineral water filling the city of Recife / PE: a case study Prof. Rodrigo Marques de Almeida Guerra Centro de Ciências da Administração University of Caxias do Sul, Caxias do Sul, RS, Brazil e-mail:
[email protected] Dr. Maria Emilia Camargo Post-Graduate Program in Administration University of Caxias do Sul,Caxias do Sul, RS, Brazil e-mail:
[email protected] Prof. Marta Elisete Ventura da Motta Post-Graduate Program in Administration University of Caxias do Sul, Caxias do Sul, RS, Brazil e-mail:
[email protected] Dr. Eric Dorion Post-Graduate Program in Administration University of Caxias do Sul, Caxias do Sul, RS, Brazil e-mail:
[email protected] Abstract This article was designed to study the reverse logistics operation of a unit of mineral water filling the city of Recife-PE. The company has a source in Aldeia and a distribution center in Imbiribeira. The study was aimed at highlighting the return of bottles of mineral water of 20 liters with a view to reusing them in the process of filling of mineral water. The physical distribution of the bottles of mineral water is made by 8 zone delivery in the city. The study describes all the reverse process, and outline key issues and limitations of the practice of reverse logistics of bottles due to lack of adequate infrastructure for the practice of returning the bottles. Keywords: reverse logistics; mineral water bottle of 20 liters; filling. 1. INTRODUCTION 1 Logistics is an activity where firms are always looking for a process of change, due to changes in various economic sectors and value chains.