APRIL 2018 Human Rights Briefing Paper Update 2 • TOTAL’S HUMAN RIGHTS BRIEFING PAPER UPDATE TOTAL’S HUMAN RIGHTS BRIEFING PAPER UPDATE • 3

TABLE OF CONTENTS

MESSAGE FROM THE CHAIRMAN AND CEO...... 5

1 TOTAL AT A GLANCE...... 6

REINFORCING OUR APPROACH TO EMBEDDING 2 RESPECT FOR HUMAN RIGHTS...... 9 • Strengthening Our Governance...... 11 ABOUT TOTAL’S HUMAN • Raising Awareness...... 13 • Improving Our Assessments and Actions...... 14 RIGHTS BRIEFING PAPER • Fostering Disclosure and Transparency...... 15 UPDATE

In our first Human Rights Briefing Paper, published in July ADDRESSING OUR SALIENT ISSUES: 2016, we made a commitment to build on our efforts to embed UPDATE AND NEXT STEPS...... 16 respect for human rights in our operations and business 3 relationships and to regularly report on these efforts. • Determining our Salient Issues...... 17 • Human Rights in the Workplace...... 20 This Update to our Human Rights Briefing Paper, • Human Rights and Local Communities...... 27 July 2016 provides an overview of our progress, • Human Rights and Security...... 33 challenges and continuing efforts in our journey to further embed respect for human rights and to address salient human rights issues relating to our business activities. We invite you to take this journey with us as you LOOKING AHEAD...... 36 read through the pages of this Update. 4 As always, we are happy to receive your feedback, which can be sent to: [email protected]. TOTAL’S HUMAN RIGHTS BRIEFING PAPER UPDATE • 5

MESSAGE FROM THE CHAIRMAN AND CEO

Safety and Respect for Each Other are two cardinal values of our five values. Respect for Each Other means, among other things, respect for human rights. At Total, we are committed to remaining vigilant on this point. This involves: • Respect for human rights in the workplace for our employees and promotion of these principles and practices in our supply chain, in particular by preventing child and forced labor, avoiding discrimination and ensuring just and favorable conditions of work and safety. • Respect for the human rights of local communities that are potentially affected by our operations, in particular in relation to land and property rights, the right to health and an adequate standard of living, and by providing access to remedy for unavoidable adverse impacts related to our operations. • Ensuring that the security of our personnel is managed in a responsible way so that the human rights of neighboring communities and other stakeholders are respected. The management of security risks, including the use of government security forces and private security providers, should be in line with applicable international standards related to the proportionate use of force. The publication of this Human Rights Briefing Paper Update is our way of demonstrating a tangible application of our commitment to remain an industry leader in embedding respect for human rights and addressing our salient human rights issues, using the Guiding Principles on Business and Human Rights (UNGPs) Reporting Framework. It is also an integral part of our engagement in the United Nations Global Compact and its LEAD initiative. We remain committed to continuous progress in implementing respect for human rights. We remain committed to becoming the responsible energy major.

Patrick POUYANNÉ Chairman and Chief Executive Officer, Total. TOTAL AT A GLANCE 6 •TOTAL’S HUMANRIGHTSBRIEFINGPAPER UPDATE 1 of today’s world. climate changeandletsusstayaheadof thechangingenergy needs committed toinnovationthatcontributes tosolvingthechallengeof clean andavailabletoasmanypeople possible.We are also We are committed to better energy that is reliable, affordable, Total’s ambitionistobecometheresponsible energy major. TOTAL AT AGLANCE

OUR ACTIVITIES TRANSFORM & PRODUCE & DEVELOP & MARKET EXPLORE SHIP il angas olmers Traing anshiing TOTAL’S HUMANRIGHTSBRIEFINGPAPER UPDATE •7 an services roucts chemicals Secialt Biomass etrochemicals Reining an Solar

TOTAL AT A GLANCE TOTAL AT A GLANCE 8 •TOTAL’S HUMANRIGHTSBRIEFINGPAPER UPDATE A Leader 3,000+ 150,000+ contractors andsuppliers Operations in engagement projects oil andgascompany KEY FIGURES insolarenergy No. 4 No. community 130+ worldwide worldwide countries direct 23% operated scope gas emissionssince2010inour 98,000+ each day service stationsworldwide customers servedatTotal 8 million+ produced eachday barrels ofoilequivalent 2.5 million decrease ingreenhouse employees 2 Human rightsare everybody’s concern. rights across ourbusinessactivities. We recognize theimportanceofimplementingrespect forhuman FOR HUMAN RIGHTS TO EMBEDDINGRESPECT OUR APPROACH REINFORCING TOTAL’S HUMANRIGHTSBRIEFINGPAPER UPDATE •9

REINFORCING OUR APPROACH TO EMBEDDING RESPECT FOR HUMAN RIGHTS REINFORCING OUR APPROACH TO EMBEDDING RESPECT FOR HUMAN RIGHTS all overtheworld. We are committed to respecting recognized internationally human rights standards in our activities, 10 •TOTAL’S HUMANRIGHTSBRIEFINGPAPER UPDATE management andassessment processes toreinforce thisapproach. our core values,neworganizationandstrategyaswell asourrisk our approach torespecting humanrights.We have decidedtouse stakeholdersregarding andexternal gagement withbothourinternal Over thepastyearorso,wehavehadconsultationsand broad en- our businessactivitiesinprincipleandpracticeiskey. our policycommitments,embeddingrespect forhumanrightsacross As a Group committed to better energy, we recognize that beyond Declaration Of Human Rights The Universal The UnitedNationsGuiding Human Rightsasendorsed Principles onBusinessand by theUNHumanRights Council in2011 TOTAL ADHERES PRINCIPLES SET OUTIN

TOTHE Organisation Labour of theInternational The fundamentalConventions

Multinational Enterprises The OECDGuidelinesfor • • • •   Raisingawareness Strengtheningourgovernance Global Compact The UnitedNations and transparency Fostering disclosure and actions Improving ourassessments THIS HASBEENMADE POSSIBLE BY: Rights (VPSHR) Security andHuman Principles on The Voluntary responsibilities, includingembeddingrespect forhumanrights. to become We continuetoreview andupdate(oraddto)themwhennecessarytoreinforce ourambition provide guidancetoouremployeesandeveryonewhoworksonbehalf. our contractors, suppliers andjointventure partners-andwhatweexpect in return. Theyalso Our policiesandstrategieshelptounderscore ourcommitmentstostakeholders-including OUR GOVERNANCE STRENGTHENING with responsibilities, fairlypromote theimplementation of majorTotal policies,including onethicsand Committee appointedCountryChairs foreachcountry Division (PSR)whichincludestheHuman human rights, across thebusinessunits in As partofthe“OneTotal” project, theGroup’s Executive Presented anew“OneTotal” organization Managing Director ofoneTotal’s businessunits a newPeople&SocialResponsibility where Total ispresent. The CountryChair(whoisa Rights Department.TheExecutiveVice President PSRisamemberofTotal’s in thecountryquestion)will, amongother Published oursecondClimateReport–Integrating “the responsible energy major” and to deepen stakeholder understanding of our Religious IssuesintheGroup – a first in the oil unanimously adoptedourupdated Published aPracticalGuideonDealingwith Modern SlaveryandHuman Published ourModern Total’s ExecutiveCommittee Human RightsRoadmapand Executive Committee. the relevant country. SEPTEMBER 2016 Action Plan 2017 - 2018. Trafficking JANUARY 2017 Climate intoOurStrategy. Since July2016,wehave: Statements intheUK. JANUARY 2018 and gasindustry. MAY 2017 DECEMBER 2016 Published aFundamentalPrinciplesofPurchasing Guidance Leaflet Business EthicsDay–topracticallyhelpoursuppliers understand ourexpectationsofthemasprovided in our suppliercodeofconduct–theFundamental TOTAL’S HUMANRIGHTSBRIEFINGPAPER UPDATE •11 Principles ofPurchasing. MARCH 2017 III - The Group CEOannouncednew II - corporate valuesincludingthe on theoccasionofoursecond I - two cardinal valuesof“Safety”and Relations withlocalcommunities. Discrimination andharassment human rightsissues: “Respect forEachOther.” child laborinthevaluechain examined someofoursalient Labor conditions:Forced laborand on EthicsandGovernance The JULY 2017 Board’s Committee

REINFORCING OUR APPROACH TO EMBEDDING RESPECT FOR HUMAN RIGHTS REINFORCING OUR APPROACH TO EMBEDDING RESPECT FOR HUMAN RIGHTS 12 •TOTAL’S HUMANRIGHTSBRIEFINGPAPER UPDATE • •  The updatedroadmap focuses primarilyonthefollowingareas: vement, our Executive Committee adopted a new Human Rights Roadmap and action plan for 2017-2018. • As an update to our first Human Rights Roadmap and action plan, and with a view to continuous impro - UpdatedOur HumanRightsRoadmap andActionPlan2017-2018 Improving on the level of awareness and locus of accountability on the management of human rights Consolidating theintegrationofhumanrightsintooperationaldecisionsatlocallevelsourbusiness; dable byourbusinessunits,andmore systematicfollow-upofassessments. Strengthening ourhuman rights riskassessmentprocesses, makingthetoolsavailableandunderstan- to maintainanevennessonhumanrightsculture andperformancebymanagementacross theGroup; business units across our Group, the need to avoid a potential fatigue effect regarding human rights and of managers in issues at all levels of our business. This is particularly important given the periodic turnover of this Update Read more about some specific actions relating to our updated Human Rights Roadmap in Section 3

On anoverarching-theme basis,wehave: specific on focused times salient humanrightsissues. other at and themes overarching with sometimes rights, human on regarding theabove,wehaveputinplaceanumberofawareness-raising andtraininginitiatives operating environments, aswellinourbusinessrelationships. Aspartofthedevelopments and particularly our employees in over 130 countries worldwide including complex governance Our commitmenttorespect humanrightsshouldbe“knownby”and“shown”toourstakeholders, RAISING AWARENESS of BusinessEthics.” on “TheChallenges course e-learning Launched aninteractive JUNE 2016 as well as the conditions and difficulties of implementing them.” policies our about discussion open an having while top, the from portant. It allows us to bring the teams together, to deliver the tone That’sreallyis Day im- Ethics Business the as such event an why would become a fixed component in every decision that weit make. decided we day the forward leap huge a made we Safety for Here we can learn from the way we handled Safety; I dare say that to fully embed Respect for Each Other in our business operations. “ Committee A Word from the of the Chairwoman Group’s Ethics The AnnualBusinessEthics Day: Well-written guides alone are not enough to realize our ambition our realize to enough not are alone guides Well-written Chairwoman, Total Group EthicsCommittee Hilde Luystermans, in Section 3 of this Update. More details on training initiatives focused on our salient humain rights issues are provided

& HumanRights. Chain Challenges:Anti-Corruption Corruption Days).ThethemewasSupply HumanRightsandAnti- International Business EthicsDay(tomarktheUN Held thesecondeditionofourAnnual DECEMBER 2016 embedding humanrightsincontractsforlawyers. by ShiftwiththeContractsLegalPracticeGroup – on Held aContractsandHumanRightsSessionfacilitated our activitiesandvaluechain. responsibility withoursuppliers torespect humanrightsin Held OCTOBER 2017 Total Suppliers’Day2017,highlightingourshared

TOTAL’S HUMANRIGHTSBRIEFINGPAPER UPDATE •13 How toHandleDilemmas. Respect forEachOther: with thetheme:Businessand Annual BusinessEthicsDay Held thethird editionofour DECEMBER 2017

REINFORCING OUR APPROACH TO EMBEDDING RESPECT FOR HUMAN RIGHTS REINFORCING OUR APPROACH TO EMBEDDING RESPECT FOR HUMAN RIGHTS Some ofthedevelopmentsinthisarea overthepastyearorso,are: systematic follow-upofassessmentactionplans. including anincreased focusonoursalientissues,high-riskoperationalgeographiesandmore and widen thehuman rights assessment processes for our business units and supply chain, deepen to needed we that identified we stakeholders, our with interactions of series a on Based ASSESSMENTS ANDACTIONS IMPROVING OUR 14 •TOTAL’S HUMANRIGHTSBRIEFINGPAPER UPDATE Section 3 of this Update. Details of our human rights due diligence actions in relation to our salient issues are further elaborated in See some key findings in Section 3 of this Update suppliers andcontractors. and laborrightsauditsofour provider –toconductsocial independent third partyservice Launched apartnershipwithan SEPTEMBER 2016 working conditions. on forced labor, childlaborand for humanrights,withafocus business segmentonrespect our Marketing&Services study of 22 affiliates in Conducted abaseline 2016 - 2017 our businessunits. the reach oftheassessmentsin been introduced tofurtherwiden Self-assessments havealso organization, GoodCorporation. an independentthird party evaluation methodologywith Developed arevised ethical SEPTEMBER 2017 • ThePhilippines (Marketing&Services). •  • Zimbabwe(Marketing&Services), (Marketing &Services),• Vietnam •  • Belgium (Refining & Chemicals), • (Exploration&Production), • (Corporate), • Morocco (Marketing&Services), Conducted ethicalassessmentsinourbusinessunits 2016 –2018 Papua NewGuinea (Exploration&Production), Saudi Arabia(Marketing&Services), Section 3ofthisUpdate. See some key findings in on gender, security and conflict. New Guinea(PNG)withafocus Human Rights(DIHR)inPapua with theDanishInstitutefor Rights ImpactAssessments Conducted MARCH 2017 dedicated Human

Since 2016,we: opportunities isclear. and challenges including efforts, continuing our disclose to However,commitment levels. our all We knowthatthere isstillalottobedoneembedrespect forhumanrightsinouractivitiesat AND TRANSPARENCY FOSTERING DISCLOSURE continue toaddress them. rights issuesandexplaininghowwe so –identifyingoursalienthuman the first oil and gas company to do Briefing Paper (report) –becoming Published ourfirst JULY 2016

Human Rights respect andhumanrightsduediligence. extractive industryforembedding Leading-scoring companyinthe (CHRB) in the2017CorporateHumanRights Been rankedasTop oilandgasmajor MARCH 2017 exercise and Our Strategy. Report Published oursecondClimate MAY 2017 – IntegratingClimateinto TOTAL’S HUMANRIGHTSBRIEFINGPAPER UPDATE •15 expectations in this area.” ouraddresses it sure make to basis regular a on us with engaging in responsiveness Total’swith pleased are We its operations and value chain. to respect human rights across responsibility its implementing incompany’s efforts the and Total’sreportrights human to update the welcome “We from Investors Some Human Rights:Insights Total’s Disclosure on major todoso. 2016 – as the first oil and gas Human Rights Briefing Paper Published anUpdatetoour APRIL 2018

REINFORCING OUR APPROACH TO EMBEDDING RESPECT FOR HUMAN RIGHTS ADDRESSING OUR SALIENT ISSUES: UPDATE AND NEXT STEPS 16 •TOTAL’S HUMANRIGHTSBRIEFINGPAPER UPDATE 3 convergence withrisktothebusiness. where risks topeople’s humanrightsare greatest, there isstrong not thebusiness,asstartingpoint,while recognizing that This conceptofsalienceusesthelens risk to , people through thecompany’s activitiesorbusinessrelationships. out becausetheyare atriskofthemostsevere negativeimpact Principles Reporting Framework are thosehumanrightsthatstand Salient humanrights UPDATES ANDNEXT STEPS OUR SALIENT ISSUES: issues as defined in the UN Guiding the UNGuiding

six salientissuesacross ourthree broad, focalhumanrightsareas. Framework. Theprocess enabledustoidentify Reporting (UNGPs) Principles Guiding UN salient humanrightsissuesassociatedwithouractivitiesandbusinessrelationships, basedonthe stakeholderstoidentifythe andexternal In 2016,weheldseriesofconsultationswithourinternal OUR SALIENTISSUES DETERMINING AND LOCAL COMMUNITIES • • • • • • 3 2 1       Acess toland Risk ofMisuseForce of Living An Adequate Standard Right toHealthand of workandsafety Just andfavorableconditions Discrimination and ChildLabor Forced Labor IN THEWORKPLACE HUMAN RIGHTS HUMAN RIGHTS HUMAN RIGHTS AND SECURITY

• •  and keyfindingsin: More recently, extensivelyfrom wehavecontinuedtolearn observations to ourbusiness activitiesandbusinessrelationships. Briefing Paper –July2016 remain thesalienthumanrights issues relating consider that the salienthumanrightsissues identifiedinourHuman Rights Based onthoseconversations, findings,observationsand reflections, we salient humanrightsissues. We havealsofurtherengagedwithvariousstakeholders inrelation onour •  •  •  •  A globalethicalassessmentprogram Human rightsassessments The AnnualBusinessEthics Dayin2016and2017. The AnnualFAIR CommitteeReviewmeetings TotalThe internal Survey, Coordination Committee. Issues raisedinourGroup’s EthicsCommitteeandHumanRights for HumanRights. port of independentthird partyorganizationssuchastheDanishInstitute carried outinselectedTotal businessunitsacross theworldwithsup- regular measurement oftheResultsagreement.” the Group. FAIR standsfor:“Facilitate theApplication,Involvementofalland Participants atthereview includelaborunionrepresentatives from across Total Global Agreement signed with IndustriAll Global Union in January 2015. held tomonitortheimplementationofCorporateSocial Responsibility 124 countrieswere invitedtoparticipateinthesurvey. place conditionsandperceptions. In2017,about70,000employeesfrom and expectationsregarding professional andsocialissuesrelating towork views employee gather to survey confidential company-wide biennial a of independentthird partyorganization,GoodCorporation. carried outinselectedTotal businessunitsacross theworldwithsupport TOTAL’S HUMANRIGHTSBRIEFINGPAPER UPDATE •17 -

ADDRESSING OUR SALIENT ISSUES: UPDATE AND NEXT STEPS ADDRESSING OUR SALIENT ISSUES: UPDATE AND NEXT STEPS 18 •TOTAL’S HUMANRIGHTSBRIEFINGPAPER UPDATE Days among-others. suppliers during special events such as Supplier on businessethicsandongoing sensitizationof Safety), creating module adedicatede-learning business units globally (likeour World Daysfor Annual Business Ethics Day observed across our eness ofourhumanrights policies through the locally. Inthisregard, weare scaling-upawar of awareness ofTotal’s humanrightspolicies ments relates tothesometimesinadequatelevel assess- the of findings the of one example, For to makeongoingprogress. units toimplementtherecommendations and We continue toworkwiththerelevant business Human RightsRoadmapandactionplan. nant partoftheobjectivesinourupdated areas ofimprovement formapredomi and findings of improvement. These assessments also recommend areas thereby The facilitatingpeerlearning. be shared withotherbusinesssegments practices inourbusinessunitsthatcan to identify good ethical and human rights The assessmentsprovide anopportunity consolidated basis,annually. CommitteeoftheBoard& Governance ona Group’s ExecutiveCommitteeandtheEthics Ethics Committee.Theyare alsoshared withthe of thebusinessunitaswellwithourGroup’s sessments are shared withthemanagement as the of recommendations and findings The assessments focusedonhumanrightsissues. of the assessmentteamorconductdedicated Danish InstituteforHumanRightscanalsobepart rights-holders. on-site visits and multiple conversations with of Conduct.Thisprocess entailsconducting and humanrightsprinciplessetoutinourCode luate thepracticalimplementationofethical communities andmanagement–isusedtoeva other businesspartners,hostcountries,local suppliers and subcontractors, customers and stakeholder categories – including employees, Under the program, a referential divided into various have beenassessedsince2002. hance theprocess. More than120 businessunits methodology usingarisk-basedapproach toen- was recently renewed torevise theassessment ments in our business units. than 15 years now conducting ethical assess ethics organizationGoodCorporationformore We havepartnered withthird party, independent Corporation gram: Our Partnership with Good A Global Ethical Assessment Pro NOTE 1 Spotlight onfindingsfrom someofourassessments In very challenging contexts, the In verychallengingcontexts,the The partnership The partnership ------

on securityandhumanrightsissuesgo,weare findings the as far As below). 3 Note (see area that willhelpachievefurtherimprovements inthis dealers, werecently concludedabaselinestudy which are ownedoroperated byindependent ployment conditionsinsomeof our retail activities em- and working Regarding poor on finding the updated HumanRightsRoadmap. and businesspartnersisincorporatedintoour due diligence related to suppliers, contractors headquarters procurement entity. Furthermore, subcontracting chain-withthesupportof from decent and fair wage conditions down the and is making efforts to ensure that they benefit strengthening itsprocesses for labor contractors within theGroup, ourE&P businesssegmentis procurement methods and best practices identified regard, through continuousimprovement ofour factor inthecostoflivingcountry. Inthis employers e.g.wagesthatdonotadequately position ofsubcontractor employees vis-à-vistheir therelativelyAnother findingconcerns weak human rightslawyers. of the Corporate Security Department and our sessment processes andtoolswiththesupport reinforcing trainings and reviewing our risk as -

NOTE 2 our Marketing&Servicesbusinesssegment. siness segment on how we can implement effective grievance mechanisms in line with the UNGPs in We will also continue to share and experience from lessons learned our Exploration & Production bu- (DODO) networkstationsaswellwithoursuppliersand jointventure partners. in ourCompanyOwnedDealerOperated(CODO)network stationsandDealerOwnedOperated We willbe workingwithourMarketing&Servicesbusinesssegmenttoincrease awareness andtraining engage ourservicestationdealers,transporters,suppliersandjointventure partnersontheissues. topics offorced labor, childlaborandworkingconditions.Thestudyalsoprovided anopportunityto on the focus athematic with globe of the continents different across affiliates 22 in rights human for In 2017, our Marketing & Services (M&S) business segment conducted baseline studies on respect Baseline Study of 22 Affiliates in our Marketing & Services Business Segment NOTE 3 the HRIAinclude: Some key findings and recommendations from a focuson gender, security and conflict . our E&P General Specification on HRIAs, with the DIHRinPapuaNewGuinea,consistentwith man RightsImpactAssessment(HRIA)with In early2017,weconductedadedicatedHu- human rights,amongothers. capacity for assessments, and to build internal conduct humanrightscomplianceandimpact Institute for Human Rights for over a decade to national humanrightsorganizationtheDanish We havebeenworkingwithindependent, Rights (DIHR) with theDanishInstituteforHuman Papua NewGuinea:OurPartnership Human RightsImpactAssessmentin •  •  •  of theHRIAasshowninSection3thisUpdate. have startedtoimplementtherecommendations The foregoing isworkinprogress forusandwe and humanrightsrisksassessment Rights (VPSHR)trainingandensure security Voluntary PrinciplesonSecurityandHuman Work withpublicsecurityforces on targeting bothwomenandmen violence, sexualhealthandfamilyplanning, community program addressing domestic independent third partyto implementa girls andwomen,hence,engagean migration andexacerbateviolenceagainst The project mayintensifyeconomic in- CGMs inlinewiththeUNGPs periodically evaluate the effectiveness of the mechanisms (CGMs)inplaceand the project-level community grievance Improve stakeholders’awareness of •  • •  Key findings from the study include: complaints) were notalwaysinplace. (differently from commercial customer human rightsandsocialissues Grievance mechanismstoaddress making businessdecisions prioritize humanrightsconsiderationsin Some of our affiliates did not always sometimes low suppliers andjointventure partnerswas by some of our affiliates, dealers, Fundamental PrinciplesofPurchasing Awareness ofourCodeConductand TOTAL’S HUMANRIGHTSBRIEFINGPAPER UPDATE •19

ADDRESSING OUR SALIENT ISSUES: UPDATE AND NEXT STEPS ADDRESSING OUR SALIENT ISSUES: UPDATE AND NEXT STEPS ments were brought togetheronJanuary 1,2017within and procurement functionsfrom allourbusinessseg As part of our new «One Total» organization, the contracts STRENGTHENING OUR GOVERNANCE thisissue. constantly onalertconcerning respect forhumanrightsintheworkplace.We are but alsoanopportunitytouseourleveragefoster chain. Inthesesituations,we consider itnotonlya risk chain, includinginourretail activitiesandinoursupply with theriskofforced laborandchildinourvalue As aresponsible company, weare increasingly concerned RIGHTS LABOR ISSUES INTHEWORKPLACE ADDRESSING OURSALIENT 20 •TOTAL’S HUMANRIGHTSBRIEFINGPAPER UPDATE for thenearfuture. human rightsissues,includingchallenges,ongoingeffortsandnextsteps We willnowdiscusshighlights ofourrecent actionsinaddressing oursalient IN ADDITION TO OURSALIENTHUMANRIGHTSISSUES,PROCESS IDENTIFIED THEFOLLOWINGOTHERTOPICS WHICH ARE BECOMING • • •

Anti-corruption andhumanrights; Human rightsandtheUNSustainableDevelopmentGoals(SDGs); can bepartofthesolution. Climate changewhichremainsasharedglobalchallenge,wherewebelieve MORE IMPORTANT FOROURGROUP: - Conditions in Base Camps. We plan to update this guide. contractors in a Guide for the Respect of Minimum Living for our employees andtheemployeesof oursuppliers and defined our minimum requirements on construction sites conditions devoid of bonded or forced labor, we have importance asafoundationto ensuringjustandfavorable living standards on project sitesandbasecampsits Acknowledging thechallengeofmaintaininginternational function. our personnel working in the contracts and procurement others andthecollectionofover100questionnaires from segment leaders,purchasing categorymanagersand included a process of engagement with our business salient humanrightsissuesofforced andchild labor. This vessels, maintenanceandconstruction)aswellthe wells, rigs,packaging,support categories (e.g.drillingand account ourmainpurchasing procurement risks,takinginto human rights/CSRmappingof Roadmap, we updated our in linewithourHumanRights Furthermore, inJanuary2018, child labor. rights issuesofforced laborand clear focusonoursalienthuman chains across theworldwitha to humanrights,inoursupply practices, including with regards our Group’s principlesand process andbetterintegrate our supplychainmanagement develop aglobalapproach to objective ofthisnewentityisto Total GlobalProcurement. The

to greater equality and inclusive growth from which workers, businesses and societies benefit. idea that effective social dialogue can contribute to decent work and quality jobs and, by extension, issues ofcommoninterest relating toeconomicandsocialpolicy. TheGlobalDealpromotes the of informationbetweenoramong therepresentatives employersandworkerson ofgovernments, logue withemployees.Social dialogueincludesalltypesofnegotiation,consultation orexchange businesses, unions and otherthat organizations aims to encourage to enhance governments, dia In December 2017, Total joined the worldwide Global Deal initiative, a multi-stakeholder partnership • • •  The scopeoftheagreement includes: the energy, miningandmanufacturingsectors. more than50millionworkersin140countries IndustriALL GlobalUnion,whichrepresents agreement unionfederation withinternational In January 2015, Total signed a global CSR Global Union Total’s FirstGlobal Agreement with IndustriALL •

Involving employeesandtheirrepresen Providing an insurance program that gua what thecountryofresidence. in theeventofanemployee’s death,nomatter rantees a minimum of two years of coverage supply chain. absolute prioritiesinouroperationsandglobal safety as and health workplace Making and throughout ourglobal supply chain in developingsocialdialogueouroperations tatives inconductingsocialdialogueand genderequality.concerning commitments and diversity,specific with Promoting human rights in the workplace unions. The IndustriALL Global agreement has to be filled with life. This includes more representatives/trade employee for important very is Review Committee FAIR “The Representative The FAIR Committee Review: Views from anEmployee Union Member oftheEuropean Works CouncilandTotal employee Dieter Keller, time on both sides to effectively implement it.” Totalby andwork of lot a take will it that know we and initiative significant very this appreciate really Workers be allotted for the review meetings. also should time TotalMore the Group. in everywhere workers all by known be should Committee FAIR the representationat on details and agreement the of text The encountered. challenges and implementation on discussions between Total’s management and the unions - - in thesupplychain. of thisagreement inallourbusinessunitsand ness on the principles and the implementation recognition oftheneedtofurtherraiseaware- A keyoutcomeofthesemeetingshasbeen June 2017. meeting washeldinApril2016;thesecond vement and actions to be carried out. The first of theagreement andidentify areas forimpro- meets annuallytoassesstheimplementation Total and trade unions affiliated with IndustriALL The FAIR Committee made up ofmembers from units andinoursupplychain. into laborrightspracticesinourlocalbusiness • • The agreement hashelped ustolookfurther Sending aclear message that maternity the surrounding communities. as wedevelopouroperationsinharmonywith career path. on anemployee’s compensationorfuture leave should nothave anegative impact Fulfilling our corporate socialresponsibility, TOTAL’S HUMANRIGHTSBRIEFINGPAPER UPDATE •21 -

ADDRESSING OUR SALIENT ISSUES: UPDATE AND NEXT STEPS ADDRESSING OUR SALIENT ISSUES: UPDATE AND NEXT STEPS or membership of a political, labor or religious organization. based onorigin, gender, sexual orientation,disability, age Each Otherby rejecting allformsofdiscrimination, whether line withourCodeofConduct, wepromote Respect for which includethevalueof“Respect forEachOther.” In In March 2017,our CEOannouncednewcorporatevalues STRENGTHENING OUR GOVERNANCE innovation andattractiveness. human rightsandforourcompetitiveness,capacity and diversityisdecisiveforourcommitmenttorespect lifestyles, genderandperceptions, non-discrimination As acompanywithemployeesofdiversecultures, NON-DISCRIMINATION ANDGENDER DIVERSITY 22 •TOTAL’S HUMANRIGHTSBRIEFINGPAPER UPDATE our business units starting 2018, a human rights risk methodology whichwillbegraduallylaunchedacross A OUR DUEDILIGENCEACTIONS •  •  •  •  TRAINING REINFORCING AWARENESS AND s part of the new TGP qualification and monitoring qualification of suppliers. Global Procurement (TGP)methodologyfor program onhumanrightsandthenewTotal In December2017,welaunchedapilottraining respect humanrights. helping thecompanyensure thatourpartners contract provisions thathavebeenusefulin for ourlawyerstoshare relevant examplesof This sessionalsoprovided theopportunity contracts forlawyers. Practice Group –onembeddinghumanrightsin and humanrights,withtheContractsLegal a leadingcenterofexpertiseonbusiness Human RightsSessionfacilitatedbyShift, In October2017,weheldaContractsand event. guidance leaflet to our suppliers during the our FundamentalPrinciplesofPurchasing (FPP) respect humanrights.We alsodisseminated values andoursuppliers’responsibility to It provided anopportunity to highlightour suppliers from allofTotal’s businesssegments. 2017. Theeventbrought together 110strategic In October2017,weheldourSuppliersDay rights issues. experiences, includingonoursalienthuman to sharechallengesand lessonslearned, globally, includingoursuppliersandcontractors with participationacross our businessunits Challenges: Anti-CorruptionandHumanRights, Corruption Days).ThethemewasSupplyChain HumanRightsandAnti- the UNInternational of ourAnnualBusinessEthicsDay(tomark In December2016,weheldthesecondedition

• • • • • areas oftheDiversityCouncilare: member oftheExecutiveCommittee. The current focus equality intheTotal Group. TheCouncilischaired bya Our DiversityCouncilchampionsprogress ingender These areas are stillworkinprogress forus. Helping changeattitudesthrough awareness-raising Increasing genderdiversity. Improving work-lifebalance. Ensuring equalpayformenandwomen. initiatives, training andextensivecommunication. Platform onDecentWork inGlobalSupplyChains. also participateintheUNGlobalCompactAction UNGPs intheoilandgasindustryvaluechain.We contribute to IPIECA’s work on operationalizing the Task Force. Inthisconnection,wecontinueto IPIECA Supply Chain Task Force and Human Rights in thesupplychain.We are activemembersofthe working groups thataddress humanrightsissues W COLLABORATION labor inoursupplychain. including theprohibition offorced laborandchild ning its value in improving respect for human rights, review theauditprocess withaviewtostrengthe- audits ofoursuppliers.We continuetoperiodically September 2016 to conduct social and labor rights a partnershipwiththird partyserviceprovider in Group’s HumanRightsRoadmap,weentered into on our suppliers’ audits process in line with our mentioned earlierinthisUpdate,andtoimprove Furthermore, inadditionto theassessmentactions few years. to aroll-out across ourbusinessunitsoverthenext method inourbusinessunits.We are committed sensitization and resources to evenly roll out this We acknowledgethatitwilltaketime,ongoing Failing toimplementthemcanresult insanctions. suppliers toimplementthemandprovide support. to ensure respect forhumanrights,werequire our risks identified. Where action plans are recommended plans where necessaryi.e.dependingonthelevelof incorporates self-assessments,audits,andaction (e.g. labor/manpowerrisks).Themethodologyalso country humanrightsrisksandproduct categoryrisks monetary threshold. Theanalysis willbebasedon suppliers renewing acontractwithTotal uptocertain analysis will be carried out for potential suppliers, or e continue to actively participate in international e continuetoactivelyparticipateininternational V – IV – – III – II – I on sevenguidingprinciples: 20 otheroilandgascompanies.Thisdeclarationisbased at the World Economic Forum, signed by Total along with Oil andGas:ACalltoActionfortheIndustryDeclaration” In 2016,wecommittedtothe“ClosingGenderGapin

  biases inselectionandretention processes. sensitive. Recognizeandmitigateunconscious and career planningtoensure theyare gender recruitment, retention, evaluation,compensation Review relevant policiesandprocesses including Recruitment, RetentionandPromotion Policies: of strategiesandinitiativestoachievethem. objectives andthattheyhaveappropriate oversight responsible forreaching diversitygoalsand Clear Responsibility:Ensure thatmanagersare development towards technical roles andcareers. at earlyyearsinschoolanduniversity, andtheir development ofwomenintoSTEMsubjects Mathematics (STEM)Pipeline:Supportthe Science, Technology, Engineering and for genderdiversity. challenging butachievablegoalsandobjectives Aspiration &GoalSetting:Setandmaintain Executive andtopleadership. levels ofanorganization,visiblyledbytheChief inclusion asastrategicbusinessimperativeatall Leadership: Establishgenderdiversityand that safety, the principles of our Code of Conduct and the applicable laws are respected.” clothing, hairstyles, or symbols related to a religious practice are accepted in most of our business units, provided certain instance, For units. business the of operation smooth the with compatible and issue at situation the to are that solutions proposed for opt to Guide internal this in invited are managers and Employees and listening to each other. examples demonstrate that it is possible to find solutions suitable for local contexts through dialogue, respect all over the world, this Guide draws on the experience in our business segments in various countries. These managers and employees our by raised questions to answer in options practical providing to view a With their life experience, and the circumstances. It is accordingly critical to avoid stereotypes. educational. Current religious beliefs and practices described in it often vary depending on the individuals, Since it is easier to accept differences and minorities when we understand them, this Guide is intended to be representatives contributed to this Guide. dealing with religious issues within the Group. Many internal and external experts including various religious It is for the above reasons that in May 2017, Total issued for the first time in its history a pioneering Guide local executives and managers may have difficulties in providing satisfactory responses. and before, ever than more beliefs religious of expression the on questions with dealing themselves find many beliefs, and is committed to setting an example in terms of diversity. Furthermore, company employees “Eight of ten people in the world identify as religious. With its presence in 130 countries, Total is a home to Issues inthe Workplace Respect for Each Other: Spotlight on Total’s with onDealing Religious Guide Julie Vallat, at Exploration& Production Now HeadofSocietal Department Former HeadofHumanRights

VII – VII – VI

 TOTAL’S HUMANRIGHTSBRIEFINGPAPER UPDATE •23 balance policies for all staff. the implementationofgender-sensitive work-life Develop andcommunicateclearguidelineson Work Environment andWork-Life Balance: flourish. inclusive corporateculture where allgenderscan Inclusive Corporateculture: Create anopenand Department, Total SA New HeadofHumanRights Nathalie Komatitsch, appropriate on on

ADDRESSING OUR SALIENT ISSUES: UPDATE AND NEXT STEPS ADDRESSING OUR SALIENT ISSUES: UPDATE AND NEXT STEPS (STEM) subjects,wecreated apartnership technology, engineeringandmathematics girls andyoungwomentostudythescience, to 34%in2014).Furthermore, toencourage female employeesintheGroup (compared diversity. Forexample,in2016,wehired 42% ting point to reflect our commitment to gender We consider the recruitment process as a star PRACTICE MOVING FROMPOLICIESTO •  •  TRAINING REINFORCING AWARENESS AND 24 •TOTAL’S HUMANRIGHTSBRIEFINGPAPER UPDATE Issues withintheTotal Group.” “Practical GuideonDealingwithReligious It wasalsoanopportunitytolaunchthe Each Other:HowtoHandleDilemmas. theme wasBusinessandRespectfor Rights andAnti-CorruptionDays).The Human Day (tomarktheUNInternational edition ofourAnnualBusinessEthics In December2017,weheldthethird commitment todiversity. business unitsworldwidethatshowtheir the practicesinplaceatTotal’s sitesand to encouragediscussionsandhighlight 180 locationsacross theGroup. Itaimed Other.” Theeventwasheldatmore than 2017 withthetheme:“RespectforEach biennial GlobalDiversityDaysinMay We heldthemostrecent editionofour vice--Les-femmes--s%E2%80%99en-m%EAlent.aspx http://hebdo.ahram.org.eg/NewsContent/0/34/107/15967/Stationsser dans-une-station-service-une-premiere/5079719703001/ http://video.lefigaro.fr/figaro/video/egypte-des-femmes-travaillent-

- lework and part-time work in specific situations. career. We are alsoworkingtoimplementte- employees’ payoron the progression oftheir should have no negative impact on theternity global agreement that absences due to ma- We haveclearlystatedintheTotal-IndustriALL We are makingprogress inwork-lifebalance. compared to45%in2005. committees had at least one female member, headquarters andbusinessunits’management to 16%in2005.Also,asof2016,89%our at Total increased to29%in2016,compared number ofwomenconsidered ashighpotential for continuousimprovement. Forexample,the in progress forusandthere are opportunities tunities atworkacross theGroup. Thisiswork We are alsoworkingatensuringequaloppor technology. talk tothegirlsaboutcareers inscienceand mentors from the Total Group who regularly high schoolstudentswithsome130female nonprofit that raises awareness among female with EllesBougent(Women ontheMove),a OUR 2020TARGET FORGENDERDIVERSITY INCLUDES: • • •

committee members(headquartersandaffiliates). Women makingupmorethan in 2017). (having representedapproximately19%in2004and28.9% Non-French nationalsmakingup approximately 5%in2004and21.1%2017). Women makingup See: in Egyptandbeyondaswellonthesocialmedia. The initiativealsoreceived mainstream mediacoverage red by women before, has strengthened our reputation. workforce, especially in a field that had never been ente male-occupied role inthecountry. Thisdiversityinthe see womenaspumpattendants–aconventionally Our customersandotherstakeholderswere happyto pump attendants in service stations, a first in the country. opportunities for women. Five women were hired as In 2015,Total Egyptdecidedtoexpandemployment Diversity: Total inEgypt Focus onthe ofGender Dynamics 25% ofseniorexecutives(upfrom 20% ofmanagement 40% ofseniorexecutives - - - the World Day forSafetyandHealthatWork. format waspublished inApril2017,onthe occasionof rules and facilitate monitoring of their application. the new more effective implementation of the “musts” and“mustnots”to ensure Golden Ruleswere rewritten as HSE wasdeployedin2016. The staff on Total’s 12 Golden Rules for tooldevelopedtotrain An e-learning Safety andHealthatWork. the occasion of the World Day for signature “Annual Safety Days” on suppliers including through our our management,employeesand subject ofcontinuoustrainingfor Workplace healthandsafetyisthe DILIGENCE ACTIONS AWARENESS ANDDUE REINFORCING siness segmentsandbusinessunits,whilerespecting health, safety&environment (HSE)practicesinourbu- objective istoensure greater overallconsistencyinthe at Total, knownasOne-MAESTROwaspublished.Its management systemforhealth,safetyandenvironment Groupunifiednew directivea a on 2017, December In conditions ofwork. with afocusontherightstolifeandjustfavorable velop standards relating to workplace health and safety In addition,inrecent years,wehavecontinuedtode- value forTotal. In March 2017, our CEO announced that Safety isa STRENGTHENING OURGOVERNANCE WORKPLACE HEALTH ANDSAFETY The 12goldenrules: ciples in joint ventures where we do not have operating all oursites.We alsoseektopromote equivalent prin- These principlesapplyinallourbusinessunitsandat activities. business various the of features specific the gement andemployees. in determiningthevariablecompensationofourmana- It shouldbenotedthatHSEperformanceisacriterion & Servicesbusinesssegment. siness segment and seventeen entities in our Marketing segment, eight entities in our Refining & Chemicals bu- seven entitiesinourExploration&Production business example, in2017,MAESTROauditswere conducted in business units based on the MAESTRO principles. For control. HSEauditsare periodicallyconductedinour TOTAL’S HUMANRIGHTSBRIEFINGPAPER UPDATE •25

ADDRESSING OUR SALIENT ISSUES: UPDATE AND NEXT STEPS ADDRESSING OUR SALIENT ISSUES: UPDATE AND NEXT STEPS suppliers including some of our high-risk suppliers, – was suppliers includingsomeofourhigh-risksuppliers,–was “Total SuppliersDay”adaydedicatedtoTotal’s strategic initiated in2016continued2017. contractors, meetings withthemanagementofexternal the most severe accidents. The program of regular HSE are statistically the main victims of accidents, including contractors, who ning of the HSE practices of our external the improvement ofsafetyperformancewasthestrengthe- One ofthepriorityprograms launchedin2016tosustain 26 •TOTAL’S HUMANRIGHTSBRIEFINGPAPER UPDATE Number ofrecordable injuries (b) (a) LTIR  TRIR: Total Recordable InjuryRate. a long-termcontract. operated siteorassignedbyatransportationcompanyunder Any employeeofaserviceprovider workingataGroup- per millionhoursworked injuries permillionhours be gradually extended to Eastern Europeanbe graduallyextended toEastern countriesin2018. to expected is and Americas the and East Middle / Pacific Asia Africa, rolledin programbeing out tion is activities between2013and 2017.InourMarketing&Servicesbusinesssegment, atransporters’inspec- serious accidentsrelating otouractivities bymore than50%intherateofseriousaccidentsrelating toour Our actionstopromote awareness andtrainingontransportationsafety, carriedoutin recent years,reduced forus.Thisincludespreventingconcern accidentsthatcouldharmroad users. countries where traffic regulations are weak and/or transportation infrastructure is poor, remains a constant In thearea ofroad safety, improved performancebyourtransportersintermsofaccidents, particularlyin 2015 2015 1.17 0.66 Spotlight on Transportation Safety asaSalientIssue (b) :Numberoflosttime TRIR worked 2016 2016 0.51 0.91 (a) : 2017 2017 0.58 0.88 days lostpertimeinjury SAFETY INDICATORS SIR 30.11 2015 2015 0.92 Employees ofTotal (c) :Average numberof 30.23 2016 2016 0.83 work inoursupplychain. of safetyincludingsafe,justandfavorableconditions cellence of their work. Thisis helping to promote aculture were presented to three companies, recognizing the ex of safety, digital innovation and operational excellence environment. Onthisoccasion,awards inthecategories ethics, health,safety, humanrightsandrespect forthe nies participated,sharingcommonpoliciesandruleson organized inOctober2017.Inall,which110 compa (e) (d) (c) ExcludingSAFT. LTIR: InjuryRate. LostTime SIR: SeverityInjuryRate. 27.57 2017 2017 0.89 (e) Employees of external Employees ofexternal 2015 2015 Number ofoccupational 1.38 9 contractors fatalities 2016 2016 0.99 1 (b) 2017 2017 0.88 1 - - Oil Corporation,ajointventure partner. In addition,inDecember2017, weorganizedasocietal,security, ethics andhumanrightsworkshopwithaNational Land AcquisitionandResettlementFramework(LARF)for Uganda andotheroilgasoperatorsinthecountry–a 2016, we finalized – in conjunction with the Government of minimize human rights impacts. For example, in December access andacquisitionprocesses soastoavoidor We bestpracticeinourland seektoapplyinternational Exploration &Production businesssegment. a Stakeholder Engagement Guide and Manual for our in thebusinessunitsandsites.InJune2017,weissued stakeholder managementprocess byourpractitioners to enhance understanding and implementation of our Over thepastyearorso,wehaverecognized theneed STRENGTHENING OURGOVERNANCE working closelywiththesecurityandenvironment teams. communities are coordinated byoursocietal/CSRteams Our response tohumanrightsissuesrelating tolocal impacts on local communities related to their activities. minimize, mitigateandremedy (asappropriate) negative with theirstakeholdersonaregular basisandtoavoid, standards, werequire ourbusinessunitstoengage recognized In linewith human internationally rights ISSUES INLOCALCOMMUNITIES ADDRESSING OURSALIENT establish ongoingdialogue with theimpactedcommunities.There are planstorecruit ninemore CLOsin2018. and Tanzania, twoadditionalCLOswere recruited ontheUgandanside,andsixTanzanian side, to By wayofexample,intheEastAfricanCrudeOilPipeline (EACOP)project tobuildapipelinebetweenUganda into thelocalcontext. local languageandunderstandcustoms.Assuch theyoftenplayakeyrole inintegratingthecompany communities. CLOs,whoare employeesof Total andcomefrom thelocalcommunityandtherefore speakthe The Community Liaison Officer (CLOs) Officer Liaison Community maintains adialoguebetweenthebusinessunitand thelocal practice inourindustry. This CLOtraininghasnowbecomeanexampleofgood officers (CLOs) in Papua New Guinea (PNG) and Uganda. facilitated by a third party firm for our community liaison Notably, in2017weorganizedtwo-daysessions issues related tolocalcommunities. how variousbusinessunitsare managinghumanrights andexperiencesharingon a platformforpeerlearning processes.improve Ithasalsoprovided ourgovernance from thesetrainingsessionshashelpedustofurther health and an adequate standard ofliving. The feedback human rightsissuesofaccesstolandandright relevant personnel,includingafocusonoursalient sessions onhumanrightsandlocalcommunitiesfor We continuetoimplementawareness-raising andtraining AND TRAINING R •  •  • The objectiveofLARFisto: limited tothoseassociatedwithinvoluntaryresettlement. further safeguard againstsocial risks,suchas,butnot standardslegislation, international andbestpractices to and consistent approach that is compliant with Ugandan Graben area of the country. LARF proposes a voluntary developmentandproduction intheAlbertine of theoverallproject. consultants) intheplanningandimplementing (including jointventure partners,contractorsand Provide practicalguidance toproject personnel Corporation (IFC)standards; and national legalrequirements Finance andInternational Assist withtheapplicationof,andcompliance resettlement activitiesrelated totheproject; and organizationalarrangementsthatwillgovern of terminology, objectives,policies,principles Clearly and comprehensively define a framework EINFORCING AWARENESS TOTAL’S HUMANRIGHTSBRIEFINGPAPER UPDATE •27

ADDRESSING OUR SALIENT ISSUES: UPDATE AND NEXT STEPS ADDRESSING OUR SALIENT ISSUES: UPDATE AND NEXT STEPS • In Refining & Chemicals, at the Grandpuits •  entities, Deploymentcontinuedin2017: Since 2006,SRM+hasbeenimplementedinover100 trusting relationship grounded inrespect for humanrights. long-term a build to plan action an define jointly then the aimistoassessqualityofrelationship and a clearunderstandingoflocalexpectationsandissues, on identifyingandmappingourmainstakeholders the societal/CSRstrategyofourbusinessunits.Based is an effective tool for defining and regularly re-adjusting Our StakeholderRelationshipManagementTool+ (SRM+) Stakeholder Relations OUR DUEDILIGENCEACTIONS 28 •TOTAL’S HUMANRIGHTSBRIEFINGPAPER UPDATE business unitiscurrently inthepre-project phase); production phase,andinUganda,where the (in ,focusingonanonshore assetinthe In twoExploration&Production businessunits Gargenville andCarlingcomplexesinFrance. companies in the above-mentioned areas.” nities and is eager to continue its co-operation with Total and other foreign NOC is promoting the needs for transparency and support of local commu make some modest progress in implementing our principles. conflict-sensitive contexts where we have operations and have been able to able to share our learnings and experience from other countries with similar implement these topics in relation to our operations in . We were also them our commitments, methods and constraints as well as opportunities to opportunity to listen to the NOC’s difficulties and constraints, and share with the NOC to operate some of our assets in Libya. The workshop provided an with have we venturecompany joint the Operations, Oil Mabruk and NOC example, in December 2017, we organized a Societal, Security, Ethics and Human Rights Workshop with the For Totalto. that committed principles has ethical all respect to responsibility the on way understandable and meaningful a in capacity and knowledge build to experience-sharing and dialogue ongoing through ventures,joint the all in partner our (NOC), Corporation Oil National Libyan the with work Wepermanently at various times. and production. In light of the fragile security situation, our operations in the country have been interrupted “Total has been active in Libya for more than 60 years, with a focus on onshore and offshore oil exploration Cooperation with National Corporation Oil inLibya Managing Director, Total E&PLibya Jean-Daniel Blasco,

business unitsthatuseit. to 15 the number of Exploration & Production Argentina andPapuaNewGuinea),bringing was deployedinthree newcountries(Angola, this commonframework.In2016,thetool community employment) canbe added to (access toland,compensationand economic projects. Specificmodules community-related grievancesandsocio- level to manage stakeholder relations, societal/CSR teamsatthebusinessunits Operational SocietalTool) whichallows We also developedMOST (Management Romania andVietnam. China, Côted’Ivoire, France,Poland, it wasdeployed in Bangladesh,Brazil, been deployedwidely. In2016and2017 relations, developed in 2012, has now segment, a specific module on stakeholder In ourMarketing&Servicesbusiness - signals and providing first level response to and concerns grievances. weak of identification CLO’sthe the being of responsibility part big a communities, the with dialogue ongoing ensure to appointed also was (CLO) Office Liaison Community onsite An upcoming operationalactivities. to beablereportand/orcomplaintstheymayhaveregarding anyconcerns thecompany’s flyers that explained the grievance management process. This prepared community residents communicated inthesurrounding villagesthrough townhallmeetingsandthedistributionof Total E&P has also put in place its grievance management procedure that was widely studies almostoneyearandahalfbefore theexplorationactivitieswere tobelaunched. area, TEPEgyptstarteditssocialandenvironmental baselinestudiesandimpactassessment Prior tostartingitsdrillingcampaign,andtakingintoconsiderationthedensepopulationof The blockcoversadenselypopulatedruralregion where around 53,000people live. 2015, In Total E&P Egypt was awarded Delta. an onshore Nile the in block exploration Proactive Stakeholder – Dialogue The example of Total E&PEgypt Access toLand We recognize thatlandacquisitionandresettlement in relation to our projects can be quite complex and that a comprehensive land tenure identification tenure land comprehensive a that the issues.Thisremains workinprogress forus. managing effectively to key usually is framework to make sure that as few people as possible are affected. region. The downside of this footprint is that some communities will be relocated. We have projects in the public interest and fundamental to the socio-economic development of the transparent approach to such a process. For both host countries, Tilenga and EACOP are As a company aiming to be the responsible energy major, we must take a demanding and affected. This human aspect is one of the most sensitive aspects of our work. link theCPFtoportofTanga, inTanzania. Several local communities willtherefore be processing facility (CPF), which will span 300 hectares, and, of course, the pipeline that will The project occupies a lot of land, for its roughly 400 production and injection wells, central One characteristic of these two onshore projects is that land is needed for the infrastructure. and Tanzania: the Tilenga oil development project and the EACOP export pipeline project. “Our Exploration & Production teams are currently developing two onshore projects in Uganda Pipeline(EACOP)the Oil EastAfricanCrude Project Access to Land:Focus onthe Tilenga Development Project Oil and Vice Vice President, Public Affairs, Africa, Total Exploration & Production Ahlem Friga-Noy, of one of our values “Respect for Each Other.”” as we do everywhere Total operates. It’s a tangible application rements and practices as well as international best practices, this, we pay close attention to each country’s specific requi- to create a significant consensus about the project. In doing mation sharing, ongoing sensitization and fair compensation international standards, listening and dialogue, diligent infor The keys to acceptance are a method governed by stringent TOTAL’S HUMANRIGHTSBRIEFINGPAPER UPDATE •29 -

ADDRESSING OUR SALIENT ISSUES: UPDATE AND NEXT STEPS ADDRESSING OUR SALIENT ISSUES: UPDATE AND NEXT STEPS 30 •TOTAL’S HUMANRIGHTSBRIEFINGPAPER UPDATE requirements andexpectationsofthese seek toknowandunderstandthelegitimate and tribalpeoples.Insuchinstances,we in communitieswhere there are indigenous Some ofouractivitiesare beenundertaken Indigenous andTribal Peoples region. Forexample, ourstudyintheAsian- Asia-Pacific the and Africa East in projects indigenous and tribal peoples in different onshore we carried outtwoindependentstudieson Recognizing theimportance ofthistopic, tribal peoples. vulnerable groups, includingindigenousand Assessments withanengagementfocuson necessary, weconductHumanRightsImpacts and socio-economic development. Where of our activities including employment ensure that they have access to the benefits or minimizenegative impacts onthem and meaningfully withindigenouspeoples,avoid People requires ourbusinessunits toengage Guidelines regarding IndigenousandTribal legal standards, ourGroup’s Principlesand In line withtheforegoing and applicable of mineral,waterorotherresources. with thedevelopment,utilizationorexploitation and otherresources, particularlyinconnection territories or lands their affecting projects for right tofree, priorandinformedconsent(FPIC) these instruments,indigenouspeopleshavea “Performance Standards.” In accordance with FinanceCorporation’sthe International (IFC) various Standards including on theRightsofIndigenousPeoples,and in 1989,theUnitedNations2007Declaration Organization (ILO)ConventionNo.169adopted We Labour recognize theInternational sovereignty. vulnerable peoplewhilerespecting thecountry’s our practitionersinthebusiness. to be deployed asa hands-on tool for use by aligned with the UNGPs effectiveness criteria and Portuguese) of a grievance procedure includes atemplate(availableinEnglish,French compliance to performance. The CGMs toolkit The priority is to go from paper to practice, from that might affect local communities. those impactsassociatedwithouroperations grievances, of treatment and identification business units to remediate, through timely We consideritaveryimportantstepforour and based onengagement anddialogue. compatible, asource ofcontinuouslearning predictable, equitable,transparent, rights- mechanisms tobe:legitimate,accessible, “effectiveness criteria” which require grievance to implementCGMsinlinewiththeUNGPs our Exploration & Production business units Using thetoolkit,weare nowworkingwith on theUNGPsinMarch 2017. CGMstoolkitbased operational-level, internal Human RightsRoadmap,wedevelopedanew UNGPs. Accordingly, andinline withour to draftCGMs,particularlyalignedwiththe a challenge for some ofourbusiness units Further totheabove,werealized thatitwas when theyarise. their capacity to effectively manage grievances, societal/CSR risks,soastofurtherstrengthen units startingwiththebusinessexposedto Exploration &Production operatedbusiness grievance mechanisms(CGMs)inour an assessmentofthestatuscommunity Human RightsRoadmap,wecarriedout our with line in 2017, of quarter first the In Mechanisms Our CommunityGrievance Providing AccesstoRemedy: Peoples. the IFC’s Performance Standard 7onIndigenous peoples andstrivetomeettherequirements of apply our policy regarding indigenous and tribal natural resources, itwasrecommended thatwe communities are attachedtotheirlandandthe vulnerable people.Basedonthefactthatthose indigenous peoples, also considered as well as safeguard collectiverightsandavoidharmto standards andconventionsdesignedto does notprevent theapplicationofinternational commonly usetheterminology toself-identify, it as indigenouspeople,andpeopledonot didnotreferthe government toitscitizens Pacific countryacknowledgedthatthough To foster CGMs implementation and effectiveness in 2017, the Exploration & Production (E&P) experience-gathering, peer-learning andsharingacross our businessunitsregarding CGMs. indicators tomonitor CGMimplementation andmanagement.The nextstepistoimprove on units couldusetoreport totheheadquartersE&PSocietal Department,withkeyperformance business segmentintroduced amonthly societalreporting systemthatoperatedbusiness enough personneltoensure regular contact operations was thefact that they do not have offshore to regards with units business our example, onechallengeoftenmentionedby faced inimplementingtheprocedure. For the difficulties encountered and the challenges order tounderstandwhattheoutcomeswere, to engage with the local societal/CSR teams in grievance procedure inourbusinessunitsand The first step for us was to review the existing & PRODUCTIONBUSINESSSEGMENT operated 1 2 affiliates 26 CGMS: FROMCOMPLIANCE SOME FIGURESFROMOUR To helpaffiliates implement effective grievance mechanisms: c A r TO PERFORMANCE o equi A Pro Gri to mpli temp the EXPLORATION T Da UNGP fo e e c remen mpla ta v a c llo e a l n a dure a B n t s w te o a c e with - te s e up s 12 an effectivenessassessmentin2017 ts e

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T he new to adaptlocalcontext. easily transposablewithminimalcustomization The new procedure template is designed to be new toolkitaddresses someofthesechallenges. officer. Our grievance the of role the defining units struggled with drafting aprocedure or effectiveness of the mechanism. Other business theaffected negatively this stakeholders; with 4 mechanisms during2017 affiliates haveimplementedgrievance t 360 478 ool kit c TOTAL’S HUMANRIGHTSBRIEFINGPAPER UPDATE •31 o n ta i n s in 2017 ding togrievanceprocedure Grievances closedaccor :

procedure in place in 2017 having agrievance by 16 operated affiliates Grievances registered e Desc from Gri Affi xa Off Lea S mples Job e o i lia A c v r fl me o i e a p e tes ther r n ti ts ’s c o

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ADDRESSING OUR SALIENT ISSUES: UPDATE AND NEXT STEPS ADDRESSING OUR SALIENT ISSUES: UPDATE AND NEXT STEPS 32 •TOTAL’S HUMANRIGHTSBRIEFINGPAPER UPDATE quickly (in 14 days) and community representatives and leaders witnessed it, in order to add transparency. be possible as a canoe is traditionally made in a collective manner. The settlement process was completed members who would in return assist with building a new canoe. In essence “a canoe for a canoe” would not tion for the loss of a canoe would be to provide food rations that the claimant could distribute to other clan Following earlier consultations with community members, it had been agreed that fair and just compensa- party who accepted the offer consisting of food rations, gardening tools and Awango by Total solar lamps. kind” in preference to cash settlements. The proposed solution was then communicated to the aggrieved “in complainant the compensate to offered OGC the standards, (IFC) Corporation Finance International matter.the discuss to met Total’s(OGC) with Committee line Grievance In Onsite the and Policy Societal reviewand compilation the Following passengers. other and statements,captain all boat of the including vestigative process involved getting the complainant’s testimony along with reports from other witnesses, Upon receiving the grievance, the company grievance officer activated the grievance mechanism. The in- were lost as a result of the canoe capsizing. the canoe to tip over. The locals claimed that their belongings (gardening tools, flashlight and food items) a dugout canoe when the backwash from the company personnel transportation boat – Humbii – caused close to the company’s logistics base - the Herd Base. A family was returning from gardening activities on ticipatory process of the grievance resolution procedure is one that was experienced along the Purari River, understanding, consensus and fair play in a participatory framework. A good example highlighting the par resolutionmutualgrievance of a values has the processPNG on TEP based operations. is company that Totalother Like affiliates, a of result as stakeholders community grievances PNGfrom receives E&P Total mode for local people and, canoes play an important role in sustaining their livelihood. the geography of the area (rainforests and no access roads), river transportation is the main transportation “Total E&P PNG Limited’s project area of Influence covers 40 communities and seven language groups. Given EffectiveGrievance Management in the Papua NewGuinea Environment &SocialManager, Total E&PPNG Jeremy and of the losses) and that barges modify cruising on the river to mitigate backwash.” that cameras be installed on all barges (to allow for a quick identification of any case recurring incidents, Total E&P PNG modified the contractor’s procedure by requiring Since then, other grievances related to canoe sinking have occurred. In response to ROEYGENS, - (in termsofthe VPSHR)in2018. intend to review our country at risk identification process thereafter deployedinallourbusiness units.We also in 2018 in line with our Human Rights Roadmap and updated further be will tools the regard, this In field. and executionteamsinVPSHR implementationinthe enable afullinvolvementof oursecuritymanagement to simplified further be to need tools VPSHR the that Middle East, Latin America and Asia. We acknowledge entities mostlyinsub-SaharanAfrica,NorthAfrica/the Today, ourVPSHRcorporate toolsare usedby46 and humanrights). business unitsincountriesatrisk(intermsofsecurity tools (self-evaluation and risk assessment tools) to our We have continuedtorollout ourVPSHRcorporate STRENGTHENING OURGOVERNANCE or offshore. while maintainingthesecurityofourfacilities,onshore misuse offorce andensure respect forhumanrights and privatesecurityproviders toprevent theriskof business unitswhenworkingwithpublicsecurityforces extractive companies,toguideourcorporateand an initiativelaunchedin2000byStates,NGOsand Principles onSecurityandHumanRights(VPSHR), We continuetoactivelyimplement theVoluntary RISK OFMISUSEFORCE ISSUE RELATED TOSECURITY ADDRESSING OURSALIENT indigenous people to be trained and employed by a third party to monitor the affiliate’s compliance with the Total’sof one At Totalpractice. good noteworthy a observed localwe for America, arranged Latin in sites can also be some continuity issues here, with the periodic of turnover managers. levels of autonomy, authority, and and experiences, responsibility perspectives, among different managers fromto relatesone business it unit to of the some next. Therebut variation, site-to-site this to contribute globally.strongacrossbusiness, enabling performance the to view a with issue this on factorsof range A group,a however.as acrosssites unevenness the some observed also Totalwith engage Weto continue have We sites. these of some at risks rights human and social of management the to relative practices We have noted over the years some significant improvements, strong performance and examples of good of these visits are published on our website. assess how operational activities impact regions affected by socio-political pressures or conflicts. Reports “We have partnered with Total for over 15 years now, conducting field visits at multiple Total operations to Partnership with Total: A Word from CDA Collaborative Learning Projects Associated Director, Projects CDACollaborativeLearning Ben Miller, environmental impacts and community agreements.” aboutfaith good demonstrating in successful very been has practice this that think who were able to provide accurate information without being suspected of bias. We the monitors belonged to the local community, the community trusted the monitors, agreements it made with indigenous communities about environmental impacts. As We alsocontributedtothepublication ofaCasestudy and theDanishInstitutefor HumanRights. Situations, Conflict-Affected and Fragile in Diligence Force, AlertonHeightenedDue NGOInternational organized bytheIPIECA-ledResponsibleSecurityTask arise topromote theVPSHR.Thisincludesworkshops workshops and events during which opportunities We activelyparticipateinvarioushumanrights COLLABORATION risk assessmentprocesses. sessions ishelpingustoupdateourVPSHRtoolsand The feedback from these training and awareness-raising Venezuela, Myanmar, Uganda,Jamaica. the Congo,France,PapuaNewGuinea,Bolivia,China, present including Nigeria, the Democratic Republic of security providers invariouscountrieswhere Total is contractor personnel,publicsecurityforces andprivate risk ofmisuseforce forourmanagers,employees, VPSHR awareness/training sessionswithafocus onthe Over thepasttwoyears,weorganizeddedicated REINFORCING AWARENESS ANDTRAINING International Committee oftheRedCrossInternational (ICRC). Contexts” report on “Responsible Investment in Fragile TOTAL’S HUMANRIGHTSBRIEFINGPAPER UPDATE •33 by the World Economic Forum and the

ADDRESSING OUR SALIENT ISSUES: UPDATE AND NEXT STEPS ADDRESSING OUR SALIENT ISSUES: UPDATE AND NEXT STEPS 34 •TOTAL’S HUMANRIGHTSBRIEFINGPAPER UPDATE demonstrators’ grievances were resolved amicably.” The prevented. was protesters the of rights human the of violation other any or force of with our CSR colleagues) to ensure that the situation did not escalate and that together the misuse (working protestors the with engaged also We distance. appropriate an tained working in our gas plant. We ensured that the police providing protection to the site main- “ At one point in 2017, community members demonstrated against a contractor who was security forces so that they are fully aware of our principles and practices” the police to protect our facilities, we ensure that the VPSHR presentation is made to the every person on site, including our contractors and service providers.for Anytime we requirepackage induction the of part is module training VPSHR a that sure make also We office. corporate our in and site on held is training VPSHR periodic that sure make “We us ontheIncahuasiproject andotheractivities. proportionate useofforcestandards, inlinewithapplicableinternational whileworking and publicsecurityforces withafocusonourresponsibility torespect humanrightsand training sessionsfor500participantsinthecountryincludingprivatesecuritycontractors demand. Since2014, we have organized VSPSHR awarenessinternational induction and gest gas fields being developed in Bolivia and which will provide gas to meet domestic and Notably, Total isoperatoroftheIncahuasi gasdevelopmentproject whichisoneofthelar gas production projects and developing major new gas fields in the country. Total has been present in Bolivia since 1994 as a partner and operator of major national Implementing Security andHumanRightsinBolivia Security Manager, Total E&P Bolivia Raul Velasquez, VPSHR in Bolivia.” the of implementation the promote to continue can we how on learning and experiences share and challenges common discuss to in-country peers industry our with periodically meet also “We - for humanrights. establish our expectations in terms of respect security forces to explain the VPSHR and andpublicdialogue withhostgovernments this matter. The process involves ongoing agree tonegotiateandsignagreements on and convince them tohost governments continue to develop trust with the relevant challenge for us. To besuccessful,we must into agreements suchasMOUsremains a representatives of public security forces enter national orregional level.However, having rights withsomepublicsecurityforces at VPSHR implementationandrespect forhuman memorandum ofunderstanding (MOUs) on We have alsoentered intoafewagreements/ available our activities. Our VPSHR Report 2017 is report VPSHRriskincidentsconnectedto and human rights issues and, as appropriate, and bestpracticeswithregards tosecurity particular, weshare ourchallenges,learning we implement the VPSHR in our operations. In most recent inFebruary2018,describinghow continue toissueannualVPSHRreports, the As amemberoftheVPSHRsince2012,we REPORTING AND TRANSPARENCY here. •  •  •  •  •  •  Roadmap, wewill: Guided byourGroup’s HumanRights terms oftheuse offorce. onbestpracticesin learned Continue todeveloplessons implementation MoU executionand VPSHR implementation, regional regarding governments engagement ofnationaland Continue toprogress trainings inourentities have more autonomousVPSHR Country Security Officers, in order to VPSHR trainingformanagersstartingwith Continue theconductofcorporate-led and businessunits’feedback near-miss orincidentsrelated toVPSHR Improve managementandreporting on improve ourfollow-upprocesses all countriesandbusinessunitsatrisk diagnostic andrisk-assessmenttoolsto Expand theprovision ofuser-friendly auto- support tothem our businessunitsandprovide ongoing Continue toincrease VPSHRbuy-inby TOTAL’S HUMANRIGHTSBRIEFINGPAPER UPDATE •35

ADDRESSING OUR SALIENT ISSUES: UPDATE AND NEXT STEPS LOOKING AHEAD 36 •TOTAL’S HUMANRIGHTSBRIEFINGPAPER UPDATE 4 the lens of respect for human rights. the lensofrespect forhumanrights. explore thesetopics(asissuesandopportunities),including with increasingly becomingimportantforTotal. We plantocontinue additional topicsthathavehumanrights dimensionsandare Our engagement process for this Update identified some LOOKING AHEAD AND HUMANRIGHTS ANTI-CORRUPTION challenges ofsustainabledevelopment. creatively andinnovatively tohelpsolvetheglobal development andgrowth, andrequire themtowork cognize thecriticalrole of businessesineconomic tainable DevelopmentGoals(SDGs).Thesegoalsre - In 2015,theUnitedNations(UN)adopted17 Sus- DEVELOPMENT GOALS AND THEUNSUSTAINABLE HUMAN RIGHTS • • and payment/compensation process aswellthecommunities’ landrights. Our landacquisitionprocesses e.g.inthecontextofpipelineprojects toensure transparency intheengagement compliance monitoringmethodology anti-corruption our from learning relevant adapts which methodology monitoring and qualification supplier Our into accountoursalienthumanrightsissues. issues and determine our public commitments, taking are currently workingonaproject totargetourpriority we mind, in this With contributions. differentiating and • • • together onarangeofareas including: compliance andhumanrightsteamscontinuetowork relation toouractivities.Hence,bothAnti-corruption for synergytoenableevenprogress intheseareas in and operatingcontexts,aswelltheopportunities our activitiesare oftentimesinchallenginggovernance At Total, we recognize this connection, considering that rights as well as enabling access to effective remedies. tacle toimplementingprotection andrespect forhuman and humanrights,i.e.corruptioncouldbeamajorobs recognized thestrong connectionbetweenanti-corruption Over the years, various experts and stakeholders have Our duediligenceprocess for mergersandacquisitions Our BusinessEthicsDay, whicheachyearfocuses issues basis, tocoverbothanti-corruptionandhumanrights within the Group which now seeks, on a case-by-case concurrently onanti-corruptionandhumanrights TOTAL’S HUMANRIGHTSBRIEFINGPAPER UPDATE •37 salient issuesbymakingpositive pact. That includes addressing our where theyhavethegreatest im- tivities, particularlyin those areas integrating theSDGsintoourac- Total is proactively committed to -

LOOKING AHEAD 38 • TOTAL’S HUMAN RIGHTS BRIEFING PAPER UPDATE TOTAL’S HUMAN RIGHTS BRIEFING PAPER UPDATE • 39

CLIMATE CHANGE APPENDIX: UNGPs REPORTING Climate change is a shared global challenge with negative impacts on eco- systems, development and human rights. These negative effects tend to FRAMEWORK INDEX be disproportionately experienced by those who are already in vulnerable situations, such as the elderly, women and children, and the poor. Our Human Rights Briefing Paper Update 2018 follows the UN Guiding Principles Reporting Framework, pu- blished in February 2015. This index is designed to help you identify the location of answers to questions according At Total, we believe that we can be part of the solution to the climate change to the UN Guiding Principles Reporting Framework, either in our Human Rights Briefing Paper Update or in other problem. That explains why we’ve decided to focus our innovation efforts on publications of the Total Group. developing better, more affordable, more sustainable energy. From reducing

our CO2 emissions to committing to low-carbon, renewable energies and lobbying for a price on carbon, our Climate Report 2017 details how we Section of the UN Location in our Guiding Principles Human Rights are addressing the climate change challenge. Location in other Group publications Reporting Briefing Paper Framework Update 2018 A – GOVERNANCE OF RESPECT FOR HUMAN RIGHTS A1 – Policy commitment A1.1 9-15 Total’s Code of Conduct Total’s Human Rights Guide In line with our updated Human Rights Roadmap and action plan, we Total’s 2017 VPSHR report, pages 1 & 2 intend to continue to consolidate the integration of human rights into Human Rights Briefing Paper, July 2016, pages 11-14 our day-to-day business activities especially at local levels and in our supply chain. We will also be leveraging on the appointment of Country Chairs in various countries where we are present to A1.2 17 Same as for A1.1 scale-up awareness and the locus of accountability on the A1.3 9-15, 22, 24-26, Human Rights Briefing Paper, July 2016, page 13 management of human rights issues across our businesses. 27-28, 33-34 See: https://www.sustainable-performance.total.com/en Tracking the effectiveness of our procedures and processes including our policies, training, stakeholder dialogue A2 – Embedding respect for Human Rights platforms such as the FAIR Committee meetings and the A2.1 11-12 Human Rights Briefing Paper, July 2016, pages 13 internal Total Survey, grievance mechanisms, risk assessment Total’s 2017 Registration Document, pages 202 & 203 and audit processes will be key focus areas for us going Total’s 2017 VPSHR report, page 3 forward. A2.2 Same as for A2.1 Same as for A2.1 We know it is going to take a lot of time, efforts, listening and dialogue, learning, and partnerships. We are committed to Human Rights Briefing Paper, July 2016, pages 4, 8-9, 11-14 continuous improvement on this journey. A2.3 13, 22, 24, 25, Total’s 2017 Registration Document, pages 202 & 203 27, 33 Total’s 2017 VPSHR report, pages 3-6

A2.4 11, 13, 22, Human Rights Briefing Paper July 2016, pages 20-23 25-26, 27-28, 33 Total’s 2017 Registration Document, pages 174, 199-200 Total’s 2017 VPSHR report, page 6

A2.5 12, 18-19, 21, Human Rights Briefing Paper July 2016, pages 16-19, 36 23, 26, 30-32, 38 Total’s 2017 Registration Document, pages 202 & 203 Total’s 2017 VPSHR report, pages 6-11 LOOKING AHEAD B –DEFINING THE FOCUS OF REPORTING B1 Statement of salient 16-19 Total’s Human Rights Guide issues 40 • TOTAL’S HUMAN RIGHTS BRIEFING PAPER UPDATE TOTAL’S HUMAN RIGHTS BRIEFING PAPER UPDATE • 41

B2 Determination of Same as for B1 Total’s Human Rights Guide salient issues B3 Choice of focal N/A GLOSSARY geographies Acronyms B4 Additional severe 20, 37-38 CDA Collaborative for Development Action impacts CLO Community Liaison Officer C – MANAGEMENT OF SALIENT HUMAN RIGHTS ISSUES CSR Corporate Social Responsibility Danish Institute for Human Rights C1 – Specific policies DIHR E&P Exploration & Production (Total business segment) C1.1 20-24, 25-26, Total’s Code of Conduct Fundamental Principles of Purchasing (Total policy) 27-28, 30-31, Total’s Human Rights Guide FPP 33 HRIA Human Rights Impacts Assessments Total’s 2017 Registration Document, pages 193 - 198 Health, Safety & Environment Total’s Safety Health Environment Quality Charter HSE Total’s Fundamental Purchasing Principles IA International Alert Total’s 2017 VPSHR Report ILO International Labor Organization MoU Memorandum of Understanding C2 - Stakeholder MOST Management Operational Societal Tool (Total tool) engagement M&S Marketing & Services (Total business segment) C2.1 17-19, 21, 26, Total’s 2017 Registration Document, pages 193-194 NGO Non-governmental organization 27-34 OECD Organization for Economic Co-operation and Development C2.2 Same as for C2.1 Same as for C2.1 One-MAESTRO  Management and Expectations Standards Towards Robust Operations (Total tool) C2.3 Same as for C2.1 Same as for C2.1 R&C Refining & Chemicals (Total business segment) SRM+ Stakeholder Relationship Management (Total tool) TGP Total Global Procurement (Procurement entity of the Total Group) C3 – Assessing impacts UDHR Universal Declaration of Human Rights C3.1 18-19, 24, 26, UNGPs United Nations Guiding Principles on Business and Human Rights 30-31 VPSHR Voluntary Principles on Security and Human Rights C3.2 18-19, 26, 29, 32, 34 Definitions C4 – Integrating findings and taking action C4.1 20, 22, 25, 27- UN Guiding Principles Reporting Framework 32, 33-35 The UN Guiding Principles Reporting Framework is the first comprehensive guidance for compa- nies to report on Human Rights issues in line with their responsibility to respect Human Rights. C4.2 23 Total’s Lobbying Ethics Charter This responsibility is set out in the UN Guiding Principles on Business and Human Rights, which C4.3 18-19, 20-26, constitute the authoritative global standard in this field. The UNGPs Reporting Framework, 27-35 launched in February 2015, provides a concise set of questions to which any company should strive to have answers in order to know and show that it is meeting its responsibility to respect C5 – Tracking performance Human Rights in practice. It offers companies clear and straightforward guidance on how to C5.1 18-35 answer these questions with relevant and meaningful information about their Human Rights policies, processes and performance. C6 – Remediation (www.ungpreporting.org) C6.1 17, 21, 27, 30-32 Total’s Code of Conduct Total’s Human Rights Guide Salient Human Rights Issues As defined by the UNGP Reporting Framework, they are those Human Rights that stand out C6.2 Same as for C6.1 because they are at risk of the most severe negative impact through a company’s activities or C6.3 28-29, 30-33 business relationships. This concept of salience uses the lens of risk to people, not the business, as the starting point, while recognizing that where risks to people’s Human Rights are greatest, C6.4 Same as for C6.3 there is strong convergence with risk to the business. Salience therefore focuses the company’s resources on finding information that is necessary for its own ability to manage risks to Human C6.5 Same as for C6.3 Rights, and related risks to the business. In this way, it helps companies report on the Human Rights information that shareholders, investors, governments, customers, consumers, media, civil society organizations and directly affected people want to see. (www.ungpreporting.org/key-concepts/salient-human-rights-issues). 42 • TOTAL’S HUMAN RIGHTS BRIEFING PAPER UPDATE TOTAL’S HUMAN RIGHTS BRIEFING PAPER UPDATE • 43

Shift VPSHR Founded in 2011, Shift is the leading center of expertise on the UN Guiding Principles. Its experts work Established in 2000, the Voluntary Principles on Security and Human Rights are a set of principles designed globally with businesses, governments, civil society and international organizations to embed the Guiding to guide companies in maintaining the safety and security of their operations within an operating framework Principles into practice. that encourages respect for Human Rights. (www.shiftproject.org) (www.voluntaryprinciples.org)

IndustriALL GoodCorporation In January 2015, Total signed a global agreement with IndustriALL Global Union, an international union re- U.K.-based firm specialized in assessing socially responsible businesses. GoodCorp has conducted more presenting more than 50 million workers in 140 countries in the energy, mining and manufacturing sectors. than 100 assessments in Total affiliates and business units since 2002. The methodology for evaluating the The agreement includes the promotion of Human Rights in the workplace and diversity, the involvement of implementation of Total’s Code of Conduct is based on 85 evidence points, a quarter of which related to employees and their representatives in conducting social dialogue, and a focus on workplace health and Human Rights, and six different stakeholder categories – employees, customers, suppliers and contractors, safety. Annual FAIR Committee review meetings are held to monitor the implementation of the global agree- business partners, shareholders, and host countries and local communities. ment. Participants at the review include labor union representatives from across the Group. FAIR stands for: (www.goodcorporation.com) “Facilitate the Application, Involvement of all and regular measurement of the Results of the agreement.” (www.industriall-union.org) Danish Institute for Human Rights Independent institution funded by the Danish state, whose mandate is to promote and protect Human IPIECA A global oil and gas industry association on social and environmental issues, which among other things, Rights and equal treatment in Denmark and abroad. The Copenhagen-based organization works with states, develops guidance and tools on how to integrate Human Rights into companies’ environmental, social and independent organizations and the corporate sector to enable them to strengthen their Human Rights per- health impacts assessments. ( ) formance. DIHR has worked with Total since 2011, assessing how the Group’s policies, procedures and www.ipieca.org practices impact Human Rights, and supporting effective implementation of Human Rights principles in Total operations. MOST (www.humanrights.dk) This is a Total tool that allows users to manage stakeholder relations, site-related grievances and societal projects. Specific modules (access to land, compensation and employment) can be added to this tool. MOST generates reports that serve as a basis for the analysis of societal performance. CDA An independent U.S. non-profit organization with recognized expertise in the field of conflict-sensitive business practice, corporate respect for Human Rights, and human security safeguards in and around corporate operations. CDA has a programme that helps extractive companies such as Total identify and manage the impacts of their activities in complex regions or conflict zones. Disclaimer (www.cdacollaborative.org) This report, from which no legal consequences may be drawn, is for information purposes only. The entities in which Total S.A. directly or indirectly owns interests are separate legal entities. Total S.A. shall not be International Alert held liable for their acts or omissions. The terms “Total,” “Total Group” and “Group” may be used in this London-based NGO with 30 years of experience helping people find peaceful solutions to conflict. report for convenience where general reference is made to Total S.A. and/or its affiliates. Similarly, the (www.international-alert.org). words “we”, “us” and “our” may also be used to refer to affiliates or to their employees.

This document may contain forward-looking information and statements that are based on business and Fundamental Principles of Purchasing financial data and assumptions made in a given business, financial, competitive and regulatory environ- Total’s policy to promote a sustainable purchasing process. The policy requires that the Group’s suppliers ment. They may prove to be inaccurate in the future and are subject to a number of risk factors. Neither comply with – and ensure their own suppliers and subcontractors comply with – current laws and the fol- Total S.A. nor any of its affiliates assumes any obligation to investors or other stakeholders to update in lowing principles: Respecting Human Rights at work, protecting health, safety, and security, preserving the part or in full any forward-looking information or statement, objective or trend contained in this document, environment, preventing corruption, conflict of interests, and fighting against fraud, respecting the competition whether as a result of new information, future events or otherwise. law, and promoting economic and social development. (www.total.com/sites/default/files/atoms/files/principes-fondamentaux-achats-va.pdf) Additional information concerning factors, risks and uncertainties that may affect Total’s financial results or activities is provided in the most recent Registration Document, the French-language version of which is filed with the French securities regulator Autorité des Marchés Financiers (AMF), and in Form 20-F filed Community Grievance Mechanisms with the United States Securities and Exchange Commission (SEC). A community grievance mechanism is a process for receiving, investigating, responding to, and closing out complaints or grievances from communities affected by a company’s activities in a timely, fair and consistent manner. Community grievance mechanisms are usually separate from any workforce grievance mechanism. Photo credits SRM+ Deployed since 2006, SRM+ is a Total tool that helps the Group identify the views of external stakeholders through a structured and consistent process for dialogue with our stakeholders in more than 130 countries Copyright Total Group • AmmentorpDK • Michel CECCONI • Bruno COHEN • Good Corporation • Dave worldwide. HERRIMAN • Fatima JELLAOUI • Mohamad MOUSTAPHA • Marc ROUSSEL • Patrick SORDOILLET • Ernst UDO DRAWERT • Laurent ZYLBERMAN

Design: Ressort Graphique - April 2018 total.com

TotalFournir is une a majorénergie energyabordable player à une committed population toen supplyingcroissance, affordableprendre en energy tocompte a growing l’enjeu population, climatique addressinget répondre auxclimate nouvelles change attentes and meeting de nos clientsnew customer : expectations. ce sont les trois principaux défi s qu’une major comme Total doit relever. Those commitments guide what we do. With operations in more than C’est dans ce contexte que nous inscrivons notre action. Présent dans plus de 130 countries, we are a global integrated energy producer and provider, 130 pays, notre Groupe est l’une des premières compagnies pétrolières et a leading international oil and gas company, and a major player in solar energy gazières internationales. Nous sommes aussi un acteur majeur du gaz naturel with Total Solar and our affiliate SunPower. We explore for, produce, transform, et un leader mondial du solaire avec SunPower. Nos activités couvrent market and distribute energy in a variety of forms, to serve the end customer. la production de pétrole et de gaz, le raffi nage, la pétrochimie et la distribution. Engagés pour une énergie meilleure, nos 100 000 collaborateurs contribuent Our 98,000 employees are committed to better energy that is safer, cleaner, partout dans le monde à fournir à nos clients des produits et des services plus more efficient, more innovative and accessible to as many people as possible. sûrs, plus propres, plus effi caces, plus innovants et accessibles au plus grand As a responsible corporate citizen, we focus on ensuring that our operations nombre. Notre ambition ? Devenir LA major de l’énergie responsable. worldwide consistently deliver economic, social and environmental benefits.

Our ambition is to become the responsible energy major.

Corporate Communications TOTALDirection S.A. de la Communication 2,TOTAL place Jean-MillierS.A. 92400 Courbevoie, France Tel.:2, place +33 (0)1 Jean-Millier 47 44 45 46 Share92400 capital: Courbevoie € 6,207,262,032.50 – France RegisteredTél. : +33 in(0)1 Nanterre: 47 44 R.C.S.45 46 542 051 180 Capital social : 6 196 891 032,50 euros www.total.com 542 051 180 RCS Nanterre www.total.com

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