Annual Report Tartalomjegyzék
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2018 ANNUAL REPORT TARTALOMJEGYZÉK FOREWORD FROM THE CEO 3 PUBLIC SERVICE CONTRACT 4 MANAGEMENT SYSTEMS 5 INVESTMENTS, DEVELOPMENTS 7 BUS AND TROLLEY BUS OPERATION 11 RAILWAY OPERATION 15 HUMAN RESOURCES DEPARTMENT 21 THE FINANCIAL MANAGEMENT OF BKV ZRT. IN 2018 23 CORPORATE RELATIONS 25 TURISM DIVISION 27 BALANCE 28 2 FOREWORD FROM THE CEO Looking back, it is difficult to describe a year continued as scheduled in 2018 as well. The with a single word. The challenges, which opening of the renewed Budafok Tram Depot emerge even during the year make the life of in May was an important and spectacular any company diverse, especially if it is a large step of the constantly necessary reconstruc- enterprise like BKV. However, in this particular tion of the infrastructure. Similar to the sta- instance, one word feels accurate: stability. tions of the M3 line, the tram depot was not Namely, our Company celebrated its fiftieth only technically renewed, but it was given a birthday in 2018. BKV has been a crucial ac- new, modern exterior as well. tor in the life of the Capital since 1968, it has been providing an essential public service for It is definitely worth to mention our conti- 50 years, under changing circumstances, in a nuously ongoing energy investments. Owing changing manner, but with an ever-increasing to the window and door replacements and he- level of standard. ating and lighting modernisations carried out at facilities and stations, the savings origina- I believe that we commemorated the anni- ting from more efficient energy consumption versary in a dignified manner, through a se- is increasing constantly. Owing to the solar ries of events spanning the entire year. We collector system installed on the roof of the affixed more than 2000 of our vehicles with Akácfa Street headquarters, the BKV beco- the logo prepared for the celebratory year, we me “greener”. Owing to our efforts, we were addressed the wider audience through series awarded again the title of Energy-conscious of open houses, museum exhibitions, and we Enterprise this year. organized a professional conference as well, just to name a few events. With regard to finances it is worth mentioning that – similarly to the previous year – in 2018 Naturally, in addition to the celebrations, work we had to calculate with losses when draf- had also been performed continuously, in the ting the business plan due to the shortage of usual order – we could say that with the sta- funds in the capital. However, the loss in the bility that is characteristic for us. amount of 9.3 bil. HUF indicated in the 2018 Tibor Bolla annual account of BKV Zrt. was less by nearly CEO The largest investment, which determined 6 bil. HUF than the planned amount. In addi- our entire year, namely the renovation of met- tion to the higher than expected revenues ro line 3, had started back in November 2017, this is attributable primarily to that BKV Zrt. and due to the replacements, the reconstruc- managed the funds provided to it efficiently, tion of the metro constituted a substantial and it achieved significant savings compared task for the bus section, as well. During the to the planned figures with respect to both fi- closing of the Northern line, we were proud nancial and staff-related costs. that the switchover took place smoothly. Looking back, we can declare that the repla- In summation, it can be established that even cement went in order all through 2018. during the celebratory year, we were able to fulfil our most important duty – namely, en- Unfortunately, the slowly elaborating strategy suring continuous and smooth public trans- for the purchase of the new vehicles was ad- port in Budapest – reliably and worthy of a versely affected by the bankruptcy of Ikarus 50-year-old enterprise. For this we owe grati- Egyedi Kft., however, 10 Modulo M168D type tude to all the employees of BKV! On my own new articulated buses were still added to the behalf and in the name of the passengers as vehicle fleet of our Company. well, I thank them for the stability of BKV, and I wish our Company another 50 years of even The modernisation programme of the Tátra more success! and Ganz KCsV 7 trams launched previously 3 PUBLIC SERVICE CONTRACT The Company performs the scheduled public passenger transport services based on the Public Service Contract concluded on 28th April 2012 and amended multiple times since then by BKV Zrt. and BKK Zrt. In the framework of the Public Service Cont- ract, BKK Zrt. orders the scheduled transport services specified per sections, with specify- ing the quality and quantity requirements as well as the detailed rules related with the public service, including the rules of providing consideration for the costs of the public ser- vice. The Parties amended the Public Service Cont- ract most recently in July 2017. This was ne- cessary due to – among others –the separa- tion of the HÉV (Helyiérdekű Vasút; suburban railway) branch from BKV Zrt., the Annual Agreement concluded as a result of the swit- chover from the scheduled annual period to calendar year period, due to the amendment of the contractual terms and conditions appli- cable to reporting and settlement of accounts, as well as the Budapest-Capital Municipality and Government decisions affecting the Bu- dapest environs and suburban transportation and related to the provision thereof. The client expectations related to the year concerned and the related financing criteria are included in the Annual Agreement, whi- ch constitutes a part of the Public Service Contract. The provision of service of the ap- propriate level is encouraged by the quality requirements specified by BKK Zrt. and the application of motivational/sanctioning inst- ruments related thereto. These include the Bonus/Malus penalties applicable in the SLA system (SLA = Service Level Agreement, qua- lity level measurements system, and service level agreement), as well as the penalties whi- ch may be imposed on specific legal grounds and in case of non-compliant performance. Based on the 2018 evaluation of the line can- cellation indicator – which is part of the SLA system and is used to measure line perfor- compared to the same period of the previous in accordance with the Public Service Cont- mance – it can be established that overall, year. This growth could be attributed – on the ract. Through the preparation of the monthly, the Company over-achieved the client expec- one hand – to the extraordinarily favourab- quarterly and annual public service reports, tations, while in respect of the traffic safety le development of the data of the reference and the quarterly and annual Service Reports, (accident) indicator – which also belongs to period (base effect) and – on the other hand as well as by answering the regular Client the evaluation system – a less favourable – to the continuous tightening of client expe- questions, BKV Zrt. accounted for the provisi- performance occurred compared to the expe- ctations. In 2018, inspections on new legal on of the public service ordered and the eco- ctations. Based on the joint evaluation of the grounds were introduced, furthermore, the nomic aspect thereof. two indicators, the Company – mainly due to already existing legal grounds were extended the accident indicator – had Malus payment with new compliance criteria, which jointly obligations. contributed to the significant increase of the In 2018, the sum of penalties acknowledged penalties. or recognized by BKV Zrt. increased by 40% The Company fulfilled its reporting obligation 4 MANAGEMENT SYSTEMS Quality management system The first-year supervisory authority audit of the quality management system compliant with standard No. MSZ EN ISO 9001:2015 took place in order in March, therefore the certificate continues to be valid: • for the investment processes; • for training processes; • for the public passenger transport carried out with buses and trolley buses, as well as for the related traffic and technical processes, including the ma- intenance, repair and parts renovation activities as well, in addition to the periodical roadworthiness testing activity of the testing stations. In order to comply with the requirements of Minister of National Development Decree No. 24/2016 – which regulates the workshops, which perform the mainte- nance, repair and periodical testing of railway vehicles – and in the framework of extraordinary audit, in July 2018 the quality management system compliant with standard No. MSZ EN ISO 9001:2015 was extended to the “activities of workshops which perform the maintenance, repair and periodical testing of railway vehicles”. Environmental management system At the Vehicle Depot of the M2 Traction Service of BKV Zrt., the environmental management system compliant with the ISO 14001 standard has been in opera- tion since 2011. The ISO 14001 standard changed in September 2015. The certified enterprises were given a deadline until 15th September 2018 to apply the requirements of the new standard, which took place at BKV Zrt. during the spring of 2018. The audit to be performed by external independent accredited entity was conducted successfully in June. Energy management system In 2016, BKV Zrt. introduced the energy management system compliant with standard No. MSZ EN ISO 50001:2012 with respect to its entire activity and its sites specified in the charter document. The second-year supervisory authority audit of the standard was finished successfully in November 2018. Therefore, the cer- tificate for the energy management system of the Company continues to be valid. 5 INVESTMENTS, DEVELOPMENTS Track renovations: • Tram line 1 on the Hungária Avenue secti- tm of tram tracks will be renovated. The nes 1 and 3, we renovated 12 converters, on, in the surroundings of the Hős Street 1st phase of the railway took place bet- as well as two new converters – “Vágó- station, repair of the fastening in the Vg48 ween 14th October and 15th December.