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The Influence of Tax Officers' Service The Influence of Tax Officers’ Service and Taxpayers’ Satisfaction on Taxpayers’ Compliance in KPP Pratama Cikarang Selatan SKRIPSI By Kardini Marsella Putri 008201100040 Presented to The Faculty of Business, President University In partial fulfillment of the requirements for Bachelor Degree in Economics, Major in Accounting PRESIDENT UNIVERSITY Cikarang Baru – Bekasi Indonesia 2018 i ii ORIGINALITY REPORT Tax Officer Service ORIGINALITY REPORT 19% 14% 1% 12% SIMILARITY INDEX INTERNET SOURCES PUBLICATIONS STUDENT PAPERS PRIMARY SOURCES 1. Submitted to Universitas Diponegoro 2% Student Paper 2. repository.uinjkt.ac.id 2% Internet Source 3. docplayer.net 1% Internet Source 4. www.mahirpajak.com 1% Internet Source 5. Submitted to Universitas Negeri Jakarta 1% Student Paper 6. Submitted to University of Northumbria at Newcastle 1% Student Paper 7. iiste.org 1% Internet Source 8. Submitted to New Business School iii Student Paper 1% 9. www.allresearchjournal.com <1% Internet Source 10. www.nd.edu <1% Internet Source 11. www.rangahau.co.nz <1% Internet Source 12. Submitted to UCSI University <1% Student Paper 13. Submitted to School of Business and <1% Management ITB Student Paper 14. media.neliti.com <1% Internet Source 15. Submitted to Swiss German University <1% Student Paper 16. Submitted to Universitas Siswa Bangsa Internasional <1% Student Paper 17. Submitted to Segi University College <1% Student Paper 18. Submitted to Trisakti University <1% Student Paper 19. Submitted to The Independent Institute of Education (IIE) <1% Student Paper 20. Submitted to iGroup <1% Student Paper 21. dspace.uii.ac.id <1% Internet Source 22. Submitted to Universitas Islam Indonesia <1% iv Student Paper 23. Gangl, Katharina, Eva Hofmann, and Erich Kirchler. "Tax authorities' interaction with taxpayers: A conception of compliance in social dilemmas by power and trust", New Ideas in Psychology, 2015. Publication <1% 24. eprints.ums.ac.id <1% Internet Source 25. Submitted to Universitas Dian Nuswantoro <1% Student Paper 26. www.mckinsey.com <1% Internet Source 27. Submitted to Anglia Ruskin University <1% Student Paper 28. Submitted to Australian National University <1% Student Paper 29. Submitted to President University <1% Student Paper 30. Submitted to Fakultas Ekonomi Universitas <1% Student Paper 31. Submitted to Asia Pacific University College of Technology and Innovation (UCTI) Student Paper <1% 32. Hum, H. B. Syafuri M.. "An Analysis of Wedding Services of the Sub-District Office of Religious Affairs Cipocok Jaya, Serang: Seen from Public Satisfaction and Employee Performance", Journal of Management and Sustainability, 2015. Publication <1% 33. Submitted to STIE Perbanas Surabaya Student Paper <1% v 34. econ.bu.edu <1% Internet Source 35. Submitted to University of South Australia <1% Student Paper 36. mcta.org.au <1% Internet Source 37. Submitted to Icon College of Technology and Management <1% Student Paper 38. Submitted to Universitas Pendidikan Indonesia <1% Student Paper 39. Rahmina, Listya Yuniastuti, and Sukrisno Agoes. "Influence of Auditor Independence, Audit Tenure, and Audit Fee on Audit Quality of Members of Capital Market Accountant Forum in Indonesia", Procedia - Social and Behavioral Sciences, 2014. Publication <1% 40. booksreadr.org Internet Source <1% 41. www.ersj.eu <1% Internet Source 42. www.ask.com <1% Internet Source 43. ep3.uum.edu.my <1% Internet Source 44. wahyu.com <1% Internet Source 45. www.ijeronline.com <1% Internet Source 46. Submitted to Oxford Brookes University <1% Student Paper vi 47. anggidetyas.wordpress.com <1% Internet Source 48. Submitted to Mount Kenya University <1% Student Paper 49. 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Submitted to Taylor’s Education Group <1% Student Paper 67. A Rokhayati, L Nur, Elan, G Gandana. "Tactical Approach to Increase Motivation for Learning Students on Physical Education Teaching in Primary Schools", IOP Conference Series: Materials Science and Engineering, 2017 Publication <1% viii DECLARATION OF ORIGINALITY I hereby declare that the skripsi entitled “The Influence of Tax Officers’ Service and Taxpayers’ Satisfaction on Taxpayers’ Compliance in KPP Pratama Cikarang Selatan” is originally written by myself based on my own research and has never been used for any other purpose before. I, therefore, request for Oral Defense of the Skripsi. Cikarang, Indonesia, January 8th 2018 Researcher, Kardini Marsella Putri 008201100040 ix ACKNOWLEDGEMENT Alhamdulillah, all praise to God Almighty for His greatness and for giving me strength and courage to finish this thesis. I would like to thank and express my sincere gratitude to my supervisor, Mr. Arie Pratama, SE, M.Ak, CPSAK, for his continuous guidance and encouragement. I greatly appreciate all his contributions of support, time, and ideas. I would like to express my gratitude to the Dean of Faculty of Business, Mr. Prof. Dr. Ajay Chauhan, the Head of Accounting Study Program, Mrs. Andi Ina Yustina M.Sc., Mrs. Dr. Ika Pratiwi Simbolon, S.E., M.M, Mr. Dr. Josep Ginting, CFA, Mrs. Srie, and all staff and lecturers in Accounting Department, Faculty of Business, President University, for their cooperation and kindness. I would also like to express my gratitude to Mr. Joshua, Mr. Egi, Mr. Diski, and all staff in KPP Pratama Cikarang Selatan for all the support that has been given in facilitating smooth work of my research. My deepest gratitude goes to my beloved parents, brothers, sister, and best friends for their endless love, kindness, patience, and encouragement. I owe everything to my family that has encouraged, assisted me at every stage of my life, and longed to see this achievement come true. I would like to thank everybody who was important to the successful realization of this thesis, as well as expressing my apology that I could not mention personally one by one. Your kindness means a lot to me. x Kardini Marsella Putri TABLE OF CONTENTS PANEL OF EXAMINERS APPROVAL SHEET...... Error! Bookmark not defined. RECOMMENDATION LETTER OF SKRIPSI ADVISER ...Error! Bookmark not defined. ORIGINALITY REPORT ............................................................................................iii DECLARATION OF ORIGINALITY ........................................................................ix ACKNOWLEDGEMENT..............................................................................................x LIST OF TABLES .......................................................................................................xiv LIST OF FIGURES ......................................................................................................xv ABSTRACT..................................................................................................................xvi I. INTRODUCTION .......................................................................................................1 I.1 Research Background ..............................................................................................1 I.2 Problem Identification and Statement......................................................................3 I.3 Research Objectives.................................................................................................4 I.4 Research Benefits.....................................................................................................4 II. LITERATURE REVIEW .........................................................................................6 II.1 Taxation ..................................................................................................................6 II.1.1 Definition of Taxation......................................................................................6 II.1.2 Characteristics of Taxes ...................................................................................7 II.1.3 Principles of Taxation ......................................................................................7 II.1.4 Self-Assessment System ..................................................................................8 II.2 Tax Officers’ Service..............................................................................................9 II.2.1 Definition of Service ........................................................................................9 xi II.2.2 Measurement of Service.................................................................................10 II.3 Taxpayers’ Satisfaction.........................................................................................11 II.3.1 Definition of Satisfaction ...............................................................................11
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