Lifeline Canberra Annual Report 2017-2018
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Annual Report 2017–2018 With thanks to our sponsors Lifeline Canberra Incorporated ABN 14 207 094 003 www.act.lifeline.org.au 02 6171 6300 GPO Box 583 Level 1, 71 Northbourne Avenue Canberra ACT 2601 For 24-hour support, call Lifeline on 13 11 14. Seek help and find hope. Contents Our story . 2 What drives us . 4 Our achievements . 5 Our Board of Directors . 7 President’s message . 10 CEO’s message . 12 Our progress . 14 Our outlook for 2018–19 . 16 Our supporters . 18 A message from our crisis support team . 19 A message from our training team . 22 Our courses . 25 A message from our engagement team . 26 A thank you to our ambassadors . 30 Our events . 32 A thank you to a long-time friend . 37 Our volunteers . 38 Committed, passionate and driven—meet Lifeline Canberra board secretary Jessica Mellor . 39 Giving back to the community through a love of books . 43 When the generosity of one touches the lives of many . 46 Meet our Administration team . 48 A message from our Treasurer . 49 Financial Report . 51 Our story Lifeline Canberra exists to support people in crisis and save the lives of those experiencing thoughts of suicide. For over 47 years, Lifeline Canberra has provided the Canberra community with 24/7 crisis support via our local 13 11 14 service. Lifeline Canberra telephone crisis supporters are passionate and highly-skilled volunteers who listen with care and acceptance, whatever the circumstance, and provide support and information to people in need. Through our community events and our engagement with the local and federal governments, as well as corporate organisations and community organisations, we also raise awareness of mental health support and suicide prevention. In our efforts, we provide a voice in community and government discussions on crisis support and suicide prevention, including utilising international research and experience to influence policy and programs. Changing lives for the better. 2 Lifeline Canberra Annual Report 2017–2018 Our vision To be the first organisation people turn to when they seek crisis support. Our mission Our mission is to proactively build resilience within our community and provide crisis support to individuals. We do this through an increased focus on early intervention to build resilience. We work with the community but specifically with those that are most at risk in relation to mental health. We seek to build life skills and educate people to help themselves. We support those in crisis and provide care and support to their family and friends. Our tagline Lifeline—changing lives for the better. Our values Integrity: We will be genuine in everything we do. We will be honest, transparent and do what we say. Leadership: We will be a leader in the mental health sector by showing the courage to care and through best practice delivery of services. Connection: Through connecting with the community, individuals, business and government we will create a robust network of support for our community. We connect people to people, to support and build community. Innovation: We will challenge the status quo through thought leadership and developing new ways and initiatives to address mental health and suicidal behaviour. Lifeline Canberra Annual Report 2017–2018 3 What drives us Our number one priority and vision at Lifeline Canberra is to be the first organisation the local community turns to when they need crisis support. We have 280 volunteers working WhatWhat drivesin our crisis drives support us phone . us. service.. These incredible human beings give up their nights, weekends and family time to help those Whatin need.drives Our volunteers us are . the . .true heroes of the community giving unconditionally, and achieving the extraordinary. We thank you; and our callers thank you. 8 people8 people die by die suicide by suicide With theWith prevalence the prevalence of suicide of suicide each dayeach in day Australia. in Australia. rapidlyrapidly increasing, increasing, each dayeach day 9 people die by suicide 8 people die by suicide awarenessWithawareness the and prevalence demand and demand offor suicide our for our 3,027 Australians3,027 eachAustralians took day their took in own Australia.their life own in 2015. life in 2015. Hello Hellothis is this is each day in Australia. life-savinglife-saving 13 11 14 13 service11 14 service rises. rises. rapidly increasing, each day Lifeline,Lifeline, may we may we Suicide Suicideremains3128 remainsthe Australians leading the leadingcause took their of cause preventable own oflife preventable in 2017— death fordeath Australians 2328for Australians males aged and 15 708aged to 44.females. 15 to 44. awareness and demand for our help you?help you? 3,027 Australians took their own life in 2015. Hello this is life-saving 13 11 14 service rises. Suicide remains the leading cause of preventable death in Each dayEach our day telephone our telephone crisis supportcrisis support Lifeline, may we Suicide remains the leading cause of preventable In Canberra,In Canberra,Australians we lose aged we on15 lose to person 44. on person to suicide to suicide each week.each week. death for Australians aged 15 to 44. volunteersvolunteers speak withspeak almost with almost 100 callers. 100 callers. help you? For everyFor death everyIn by Canberra,death suicide, by suicide,it is we estimated loseit is estimated one that personas manythat as asto many 30 suicide people as 30 attemptpeopleeach week. attempt Each day our telephone crisis support to end theirto end lives. their That lives. is approximatelyThat is approximately 90,810 suicide90,810 attemptssuicide attempts each year. each year. In Canberra, we lose on person to suicide each week. volunteers speak with almost 100 callers. For every death by suicide, it is estimated that as many as 30 people attempt to end their lives. That is approximately 90 810 suicide attempts each year. For every death by suicide, it is estimated that as many as 30 people attempt to end their lives. That is approximately 90,810 suicide attempts each year. 43% of people who died by suicide in 2017 45% of45% Australians of Australians will will were living with a mood disorder, depression, 17.5% experienceexperience29.5% mental with mental illness a drug illness and alcohol use disorder in theirin lifetime.theirand lifetime. 17.5% with anxiety. 43% 45% of Australians will 45%29.5%45% experienceApproximately mental 1 in illness5 Australians will experience a mental illness Approximatelyin theirApproximatelyeach lifetime.1 in year—that’s5 Australians 1 in 5 Australians 20% will of us—yetexperience will this experience topic a is still a misunderstood mental illnessmental andeach illness stigmatised. year each - that's year 20%- that's of us20% - yet of usthis - yet this 45% topic is topicstill misunderstood is still misunderstood and often and stigmatised. often stigmatised. Mental illness is the main risk factor for suicide . Approximately 1 in 5 Australians will experience a mental illnessEach each day our year telephone - that's 20%crisis ofsupport us - yet volunteers this speak with approximately 100 callers. MentaltopicMental is illness still misunderstood illness is the ismain andthe often riskmain stigmatised. factor risk factor for suicide. for suicide. 4 Lifeline Canberra Annual Report 2017–2018 Mental illness is the main risk factor for suicide. Data reflectsData the reflects Australian the AustralianBureau of StatisticsBureau of (ABS) Statistics Catalogue (ABS) Catalogue3303.0 Cause 3303.0 of DeathCause Australia,of Death 2015Australia, 2015 Data reflects the Australian Bureau of Statistics (ABS) Catalogue 3303.0 Cause of Death Australia, 2015 6 6 Lifeline CanberraLifeline AnnualCanberra Report Annual 2015 Report - 2016 2015 - 2016 6 Lifeline Canberra Annual Report 2015 - 2016 Our achievements from the year . We also . 34,911 4,280 • answered 775 help-seeker enquiries on the National Feedback Service calls answered shifts filled by our crisis by our crisis • involved all crisis support volunteers in a supervision and supporters supporters development program for skill and best practice enhancement • trained 1,932 people in our CORE Solutions courses • delivered a number of Federal and ACT Government grants Our achievements from the year . 17,896 133 • launched a major awareness and fundraising campaign Our achievementscalls where from the year . new. crisis At a glancesuicide was supporters • received significant positive media exposure across a variety of discussed inducted community initiatives • contributed to creating a more resilient community We also . 34,911 4,280 We also . We• alsoanswered . 775 help-seeker enquiries on the National Feedback Service 2,41434,911calls answered 6,5704,280shifts filled 31 467 6570 • answered 775 help-seeker enquiries on the National Feedback Service life-changingsafetycallsby our answered plans crisis calls hourshoursshiftsby ourof of in-shiftfilled crisis in- • involved all crisis support volunteers in a supervision and by our crisis by our crisis answeredcreatedbysupporters our crisis with by our crisis supportshiftbysupporters our support supervising crisis • involveddevelopment all crisis program support for skill volunteers and best in practice a supervision enhancement and callerssupporters at risk completedsupporters development program for skill and best practice enhancement supporters • traineddevelopment 1,932 peopleprogram in for our skill CORE and Solutions best practice courses enhancement • trained 1,932 people in our CORE Solutions courses • deliveredtrained 1,932