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Managing Online Communications and Feedback Relating to the Welsh Visitor Attraction Experience: Apathy and Inflexibility in Tourism Marketing Practice?
Managing online communications and feedback relating to the Welsh visitor attraction experience: apathy and inflexibility in tourism marketing practice? David Huw Thomas, BA, PGCE, PGDIP, MPhil Supervised by: Prof Jill Venus, Dr Conny Matera-Rogers and Dr Nicola Palmer Submitted in partial fulfilment for the award of the degree of PhD University of Wales Trinity Saint David. 2018 i ii DECLARATION This work has not previously been accepted in substance for any degree and is not being concurrently submitted in candidature for any degree. Signed (candidate) Date 15.02.2018 STATEMENT 1 This thesis is the result of my own investigations, except where otherwise stated. Where correction services have been used, the extent and nature of the correction is clearly marked in a footnote(s). Other sources are acknowledged by footnotes giving explicit references. A bibliography is appended. Signed (candidate) Date 15.02.2018 STATEMENT 2 I hereby give consent for my thesis, if accepted, to be available for photocopying and for inter- library loan, and for the title and summary to be made available to outside organisations. Signed (candidate) Date 15.02.2018 STATEMENT 3 I hereby give consent for my thesis, if accepted, to be available for deposit in the University’s digital repository. Signed (candidate) Date 15.02.2018 iii iv Abstract Understanding of what constitutes a tourism experience has been the focus of increasing attention in academic literature in recent years. For tourism businesses operating in an ever more competitive marketplace, identifying and responding to the needs and wants of their customers, and understanding how the product or consumer experience is created is arguably essential. -
Gwybodaeth Cludiant Cyhoeddus Public Transport Information
O 3 Mai 2016 From 3 May 2016 Gwybodaeth Cludiant Cyhoeddus Public Transport Information www.conwy.gov.uk Cynnwys Croeso / Beth sydd wedi newid? . 2 Tocyn Crwydro Gogledd Cymru . 8 Lleoedd i ymweld â nhw . 4-5 Sut i ddefnyddio'r Amserlenni hy n . 9 Calend r/Dyddiadau Tymor yr Ysgo l . 6 Mapiau . 35-46 Rhifau Ffôn . 7 Mynegai i’r Mannau a Wasanaethir . 81 Amserlenni Bysiau a Rheilffordd 5/X5/5C/ Caernarfon - Bangor - Conwy - Llandudno . 10-19 70 Llanrwst - Betws y Coed - Corwen . 58 A55/9 71 Corwen - Cerrigydrudion - Rhuthun - Dinbych . 59 12/ 12B Rhyl - Bae Colwyn Bay - Llandudno . 20-23 71 A Dinbych - Llansannan . 59 13 Llandudno - Mochdre - Bae Colwyn Bay - 75 Llanfairfechan - Llandudno . 60 Abergele - Prestatyn . 24-26 76 Gweler gwasanaeth 19 . 14/15 Conwy - Llandudno - Llysfaen . 27-30 77 Gweler gwasanaeth 19 . 19/ X1 9 Cwm Penmachno - Penmachno - Betws y Coed - 78 Pydew - Llandudno (Ar gais i’r gyrrwr) . 61 Llanrwst - Rowen - Henryd - Conwy - Llandudno . 31-34 200 Gweld y Golygfeydd: Llandudno - Conwy . 62 21 Abergele - Rhyd y Foel - Betws yn Rhos - S6 Gorsaf Bangor - Bethesda - Betws y Coed . 63 . Bae Colwyn Bay 47 X1 Llandudno - Betws y Coed - Blaenau Ffestiniog . 64 23 Tan Lan - Bae Colwyn Bay - X6 Gweler gwasanaeth 70 . Ucheldir Colwyn Heights . 48 Sherpa’r 24 Cyffordd Llandudno Junction - Mochdre - Rhos - Wyddfa - Map . 65 Bae Colwyn Bay . 49 S1/S2 Llanberis - Pen y Pass - Betws y Coed - 25 . Llandudno - Eglwysbach 50 Llanrwst . 66-67 26 . Gwasanaeth Lleol Llandudno 51 87/S4 Caernarfon - Beddgelert - Pen y Pass . 67-68 27 Conwy - Mochdre - Tan Lan . -
What's Inside
DISCOVER EXPLORE EXPERIENCE LITTLE ORME, LLANDUDNO 2019 is Wales’s ‘Year of Discovery’. It’s a theme that fits Llandudno and Conwy County like a glove. WHAT’S INSIDE Uniquely, this area sums up all that’s special about Wales in one neat package...its stunning coast and country, rich heritage and culture, immersive outdoor activities and indoor attractions, food, 02 PEAK SEASONS: 20 HISTORY AND HERITAGE 34 FESTIVALS AND EVENTS festivals and entertainment. WE’RE OPEN ALL YEAR It’s a collection of experiences you Neither will you go short on the good Take your time to discover it all. 24 BETWS-Y-COED 38 ACCOMMODATION won’t discover anywhere else. Start things in life. Stay at snazzy, stylish This part of Wales welcomes visitors 04 SPRING AND SUMMER GUIDE at the tip of Llandudno’s retro pier seafront hotels (we have the best throughout the year. Springtime 26 COUNTRYSIDE AND and travel into the timeless hills and choice in Wales) or characterful country strolls along Llandudno’s immaculate 06 AUTUMN AND WINTER OUTDOOR ACTIVITIES 53 ATTRACTIONS ADVERTS mountains of Snowdonia, and you’ll boltholes. Eat at bistros and restaurants promenade and Christmas shopping come across everything from Punch serving the finest locally-sourced in Betws-y-Coed bookend a thriving 08 LLANDUDNO 30 FOOD AND DRINK 56 TOURIST INFORMATION and Judy to world-class contemporary produce. Dip into a vibrant night-time all-season scene. CENTRES art, one-of-a-kind outdoor experiences entertainment scene at theatres, pubs 12 ALONG THE COAST 32 WHAT’S NEW (inland surfing anyone?) to rousing, and clubs – and don’t miss the Big For the full picture delve into the pages 60 MAPS AND TRAVEL robust castles, exciting new attractions One, Wales’s National Eisteddfod, which of this publication. -
The Conwy Valley & Snowdonia Betws-Y-Coed
Betws-y-Coed The Conwy Valley Conwy THE ESSENTIAL POCKET GUIDE 2018/19 #MAKINGMEMORIES THE INSIDE STORY 04 Coastal Towns & Villages 08 07 The Conwy Valley & Snowdonia 09 Hiraethog 10 Action & Adventure 14 Heritage Attractions Conwy Castle 09 18 Natural Attractions CASTLES, COAST 20 Arts & Crafts AND COUNTRY 21 Taste Matters The Conwy Valley is flanked on the west by 22 Tourist Information Centres thick forests and to the east by the heather 10 moors of Hiraethog. All in all, it’s an area of 23 Map of Conwy County great variety, with the bustling mountain & Travel Information village of Betws-y-Coed at one end and This symbol identifies attractions that the historic town of Conwy at the other. are normally open all year round. It doesn’t get more epic than mighty Conwy Castle, a stunning World Heritage Site. Once you’ve conquered the castle, take a walk along Conwy’s ring of medieval walls and lose yourself in the town’s maze of narrow cobbled streets, sprinkled with historic houses. Get to know North West Wales’ former rulers at Conwy’s informative Princes of Gwynedd exhibition, then seek out Dolwyddelan Castle, their atmospheric stronghold deep in the mountains. Betws-y-Coed is the perfect base for climbers, cyclists and walkers seeking to test themselves against the rugged landscape of Snowdonia. For the more casual explorer there are gentle waymarked walking trails along riverbanks and through woodlands. You can take to the trees at Zip World Fforest, an aerial assault course of swings, nets and zip lines strung high in the canopy or catch a ride on the Fforest Coaster Betws-y-Coed toboggan run. -
08705 168 767 Special Offer Voucher Special Offer
01 SAFE AND SOUND OUTDOORS 03 LLANGOLLEN RAILWAY 0503 We provide a wide range of Outdoor Activities to suit everyone and Travel through the picturesque Dee Valley from Llangollen. The 10 WELCOME TO NORTH WALES we are always ready to offer you a warm welcome. mile standard gauge line passes some of the most stunning scenery greatdaysoutnorthwales.co.uk NORTH EAST WALES in North Wales. We offer Whitewater Rafting, Rock Climbing and Abseiling, Gorge Walking, Bike Hire plus many more activities to suit everyone, so Llangollen Railway offers services every day from Easter to September A LEGENDARY YEAR TO VISIT whether you are an individual or part of a team we can help. along with a host of special events including: Prices from £20 per person. • A Day Out With Thomas • Santa Specials • Real Ale Trains • Galas Vouchers Offer • Jazz Trains • Fish and Chip Specials £1 discount on entry Special & Map We’ve legendary mountains to visit like Snowdon... and yes (only on A, B or C timetables- not valid on any events). you can travel up to the summit of Wales’ highest peak on Open All year, 9am - 5pm Monday - Sunday Open Every day April - September the Snowdon Mountain Railway taking in the legendary views For winter opening dates call or visit our website. because whatever the weather there’s magic in the air! Time 10am - 5pm. Chapel Street, LLANGOLLEN, LL20 8NW The Station, Abbey Road, LLANGOLLEN LL20 8SN 01978 860471 www.sasoutdoors.co.uk ©Matthew Collier 01978 860979 www.llangollen-railway.co.uk And talking about trains we have seven out of the ten ‘Great Little 02 WHITE WATER ACTIVE 04 ANGLO WELSH CANAL BOAT HOLIDAYS Trains of Wales’ here too. -
In Conwy Where Snowdonia Meets the Sea
In Conwy Where Snowdonia Meets the Sea WINTER GUIDE 2019/2020 #GetWrappedUp Outdoor and Indoor Adventure in a winter break Named by Lonely Planet as one of the world’s best places to visit, North Wales is now regarded as the UK’s adventure capital. From adrenaline rushes to coastal path walks, experience the best that the outdoors has to offer, with a unique North Wales take on it. Discover unmissable adventure, magical scenery and unique experiences. The toughest thing to do in Llandudno and Conwy County is to fit everything in to a winter staycation! There’s so much on offer - whether it’s a family break, adventure getaway or a relaxing retreat you’re after, this part of North Wales has it all. Get wrapped up in adventure, food and drink, history and home-from-home cosiness all in one trip. Explore the Great Orme Country Park, the mountains of Snowdonia or take a bracing walk on Wales’ longest pier. From the stunning Conwy Valley to Hiraethog, discovering magical villages, unmissable experiences and events has never been so exciting. Autumn and winter in Conwy see the county undergo a beautiful transformation. Our woodlands are an explosion of russet, yellow and gold making for some spectacular sights. Enjoy a magical winter break in a cosy cottage, a sumptuous seafront hotel or a Adventure Parc country inn with a roaring log fire and a warming hot chocolate Snowdonia, as you take in the stunning views around you. Dolgarrog 01492 353123 In January, wrap up and see the crashing waves on a beach walk Map ref: D3 along the Wales Coast Path. -
Telephone 01248 713 177 NORTH WALES SO MUCH to EXPLORE & DISCOVER
Telephone 01248 713 177 NORTH WALES SO MUCH TO EXPLORE & DISCOVER... THERE’S NEVER BEEN A BETTER To the east, in contrast you will experience a gentler landscape of heather moorlands, green vales and the rolling hills of Wales’ TIME TO VISIT NORTH WALES. Border Counties. Here you can visit one of the many interesting market towns, walk the hills of the Clwydian Range and quiet forest trails or soak up the atmosphere of historic stately homes This Go North Wales Pocket Guide features a range of and gardens. accommodation establishments and attractions. The freedom of self-catering in cottages or caravans has an appeal all of its own, For families and adults alike we have lively Coastal Resorts or if you prefer, bring your own caravan or tent… the choice is offering a wide range of exciting and fun filled attractions, a haven yours, there is something for everyone. for children of all ages. North Wales is not just a place to visit, it’s a place to explore, Travelling to North Wales has never been easier whether you let discover and re-visit time and time again, it’s ease of access the train take the strain, hop on a coach, fly in style or journey by makes it the ideal short break or additional holiday destination. car. If you are travelling from overseas, airports at Manchester and Liverpool are the closest with excellent car hire and rail services To the west lies Snowdon, the highest peak in England and to get to your destination. Wales which dominates a rocky mass of mountains, a magnet for climbers and walkers. -
Ken Skates AM Minister for Economy and Transport Welsh Government
Ken Skates AM Office of Janet Finch-Saunders AM, Minister for Economy and Transport 29 Madoc Street, Welsh Government Llandudno, By Email LL30 2TL. 01492 871 198 3 September 2019 National Assembly for Wales, Ref: MJ/JF367 Cardiff Bay, CF99 1NA. Private and Confidential 0300 200 7454 Re: Pont Fawr, Llanrwst [email protected] Dear Minister, Ken, I am writing with regards to concerns that have been raised with me about Pont Fawr, Llanrwst. As you might be aware, the bridge is one of the main highways across the Conwy River to the West of the Conwy Valley. In addition to enabling access to communities such as Llanrhychwyn, Trefriw, and Dolgarrog, the bridge is considered one of the main routes used by tourists to visit some of Wales’ leading attractions, such as Surf Snowdonia, Gwydir Castle and Gardens, Tu Hwnt i'r Bont, Trefriw Woollen Mills, Gwydir Mawr & Bach, and some of the most breathtaking landscapes in Snowdonia National Park. It follows that it cannot be doubted that the crossing has seen an increase in use, and will continue to do so whilst Wales remains a popular holiday destination. Importantly, the bridge is historic, and is of importance not only as a means of crossing the river, but as an example of work by Indigo Jones, and one of the most iconic locations in Wales. Therefore, the protection and preservation of Pont Fawr is of utmost importance. Whilst I appreciate that the crossing forms part of the B5106, and as such falls under the remit of the Local Authority, the junction of the road with the A470 is on the bridge. -
Ffordd Y Gogledd the North Wales Way Canllaw Cylchdeithiau Route
Ffordd y Gogledd The North Wales Way Ffordd y Gogledd Canllaw Cylchdeithiau The North Wales Way Route Guide Ffordd y Gogledd The North Wales Way The North Wales Way follows the old trading route along our northern coast into Anglesey. Quite apart from the resort towns and whopping castles that line the 75-mile (120km) trail, it’s the jumping-off point for journeys of discovery into the northern hinterlands. From here you can explore the Vales of Clwyd and Conwy, the mountains of Snowdonia, the Menai Strait, and our largest island, Anglesey. This guide suggests local loops and trails off The North Wales Way as a starting point for exploring the region’s beautiful landscape, stunning scenery and rich heritage - with plenty of places to eat, stay and enjoy along the way. Ffordd y Gogledd The North Wales Way Cemaes Amlwch Moelfre Llandudno Holyhead Prestatyn Rhyl Conwy 1 Abergele 4 Holywell Llangefni 5 St Asaph Bangor Flint 2 3 Connah’s Quay 6 Chester Denbigh 7 Broughton Caernarfon Llanberis Capel Curig Betws-y-Coed Wrexham Llangollen OVERVIEW OF LOCAL ROUTES 1 North Anglesey Maritime Circular 2 Slate Valleys Route 3 Conwy Coastal Trail 4 Outdoor Adventure and Heritage Loop 5 Family Activity Trail 6 North East Circular 7 Science and Heritage Route The North Wales Way (A55) Route Ffordd y Gogledd The North Wales Way North Anglesey Maritime Circular Driving Distance 46 miles / 74 km Driving Time 1 hour, 20 minutes Entry / Exit Junction A55: J1 / J4 Cemaes Amlwch 8 9 7 10 11 12 15 13 Moelfre 6 16 Llandudno Holyhead 5 4 14 Prestatyn Rhyl 2 3 -
Llandudno,LL302DW Bstftcxcdlbfmz Months Open Pbpstftcxcdlbzr and Queensizebeds
map ref: Dunoon Hotel D4 Gloddaeth Street, Llandudno, LL30 2DW t: 01492 860787 e: [email protected] www.dunoonhotel.co.uk Multi-award winning Dunoon has an old-fashioned view of what a hotel should provide: character, value and quality. And by quality, we mean great food, hospitality and comfort. Amid the oak panels and antiques, the atmosphere is warm and relaxed, the service personal and attentive. The AA Two Rosette food is fine, flavoursome and sourced locally; prepared and served with care and in surroundings that lend just the right sense of occasion. Our AA Notable Wine List is nothing short of spectacular: lengthy, adventurous, but still approachable. Private dining and small conference rooms available. The owners' ethos shows in the individuality and finish of the rooms, in attention to detail and appreciation of the understated luxuries that separate the grand from the bland: crisp white cotton sheets, fluffy towels, Molton Brown toiletries in every bathroom, pressed linen napkins and elegant silverware on the tables. Excellently located for the shops and promenade. 86% AA Merit Rating. PBpSTftCXcDlEMszR Y Months open Rooms B&B/night/pp D,B&B/night/pp 3 to 12 48 h Rooms From £65 to £109 From £84 to £128 map ref: Empire Hotel B5 73 Church Walks, Llandudno, LL30 2HE t: 01492 860555 e: [email protected] www.empirehotel.co.uk The Empire Hotel has been owned and managed by The Maddocks family and are now celebrating 70 years. Stylish bedrooms with bathroom, TV & DVD, tea/coffee tray, hairdryer, Hypnos King and Queen size beds. -
Wales Regional Discovery
Brecon Beacons, Wales Cardiff, Wales Mount Snowdon, Wales Wales Regional Discovery DAY 1 Cardiff DAY 4 St Davids – Skomer Island – Aberaeron – Ormina Highlights & Inclusions Discover Wales, a small country boasting protected landscapes of Aberystwyth (B) > 7 nights in charming 4 and 5-star hotels and a hotel on the natural beauty. Discover rugged mountains and coastlines, stunning National Trust. Explore the beautiful Pembrokeshire Coast National Park which contains National Parks and lands inhabited for 29,000 years. On arrival, freshen stunning coastal walks, beaches and amazing wildlife. Take a boat > 7 breakfasts (B). up for an afternoon sightseeing to cover the main attractions including to Skomer Island for the puffin colony before visiting the charming > Guided tour of Cardiff and Tenby. Cardiff Bay, the Cardiff Castle, Llandaff Cathedral, St Fagan’s National Georgian Port town of Aberaeron, en route to Aberystwyth. > Visit the Brecon Beacons, Pembrokeshire Coast and Snowdonia History Museum, the Royal Mint and Caerphilly Castle. National Parks. OVERNIGHT: Gwesty Cymru Hotel 5-star or similar STAY 2 NIGHTS: Park Plaza Cardiff 4-star or similar > Visit Llechwedd Slate Caverns and the Sgwd Henrhyd waterfall. DAY 5 Aberystwyth – Portmeirion – Porthmadog – > Visit the UNESCO World Heritage Listed landscape of Blaenavon. DAY 2 Cardiff – Blaenavon – Abergavenny – Brecon Llandudno (B) > Boat excursions to Caldey Island and Skomer Island. Beacons – Cardiff (B) Enjoy the morning to stroll along the delightful harbour or ride the > Train ride on the Snowdon Mountain Railway and Vale of Rheidol Enjoy an excursion to the UNESCO World Heritage listed industrial Vale of Rheidol steam railway before visiting the Italianate village of Steam Railway. -
Snowdonia Map and Tourist Guide
Making the Grade – a Guide to Quality Assurance 75 Visitor Attraction Quality Assurance Scheme Eryri | Snowdonia MAKING THE GRADE – to ensure that all areas important to your visit are of the best standard. TOURIST INFORMATION CENTRES Mynyddoedd a Môr A GUIDE TO QUALITY ASSURANCE Accommodating visitors with disabilities Mountains and Coast All the accommodation featured in this higher star ratings. Is it particularly important CANOLFANNAU CROESO publication has been independently assessed not to compare Guest Accommodation ratings All Visit Wales graded properties have an so you can make your choice in confidence, against Hotel ratings as different criteria are Access Statement. This statement tells visitors in a clear, accurate and honest way how the knowing that each place to stay has been used when assessing. Conwy given a rating according to the quality and property can meet their particular needs. ˆ The advice is always to check with an CAMBRIAN COASTLINE | LLY N PENINSULA | SNOWDONIA NATIONAL PARK facilities on offer. These ratings mean that Muriau Buildings, Rose Hill Street, establishment before booking to confirm that Three symbols have been introduced to help you can be sure of standards and choose Conwy LL32 8LD the accommodation offers the services and visitors with physical impairments find the the accommodation that’s just right for you. facilities that meet your needs – they will only Access Statements of most relevance to them. T. 01492 577566 Visit Wales/AA are the only checking agents be too pleased to help. Accommodation providers have selected Make the most of your stay by using [email protected] in Wales, checking out over 5000 places.