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Fælles Landsdækkende Rejseregler Gældende Fra 18

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Fælles Landsdækkende Rejseregler Gældende Fra 18 1. december 2016 Fælles landsdækkende rejseregler Gældende fra 18. marts til 31. oktober 2018 31. oktober 2018 1. Generelt .....................................................................................................................................4 1.1. Anvendelsesområde..............................................................................................................4 1.2. Serviceydelser .......................................................................................................................4 2. Rejsehjemmel............................................................................................................................5 2.1. Regler og priser .....................................................................................................................5 2.2. Kundetyper ............................................................................................................................5 2.3. Køb af rejsehjemmel..............................................................................................................6 2.4. Brug af rejsehjemmel.............................................................................................................7 2.4.1. Brug af billetter og kort udstedt på pap, papir eller mobiltelefon.........................................7 2.4.2. Brug af rejsekort..................................................................................................................8 2.4.3. Brug af mobilprodukter (der leveres via SMS eller app) .....................................................9 2.5. Refusion og ombytning........................................................................................................10 2.6. Kontrol af rejsehjemmel.......................................................................................................10 2.6.1. Indrejsekontrol ved kaldt transportøransvar......................................................................10 2.7. Kontrolafgift..........................................................................................................................11 2.7.1. Gyldighed af rejsehjemmel................................................................................................11 2.7.2. Afgift ..................................................................................................................................11 2.7.3. Kontrolafgiftens gyldighed.................................................................................................12 2.7.3.1. Særligt for børn .......................................................................................................12 2.7.4. Identifikation ......................................................................................................................12 2.7.5. Pendlere............................................................................................................................12 2.7.6. Betaling .............................................................................................................................12 2.8. Misbrug af rejsehjemmel......................................................................................................12 3. Personer med permanent eller midlertidigt handicap.........................................................13 3.1. Assistance ...........................................................................................................................13 3.2. Ledsageordning...................................................................................................................14 3.3. Medtagning af hjælpemidler ................................................................................................14 4. Bagage, cykler og andre medbragte genstande..................................................................15 4.1. Generelt...............................................................................................................................15 4.2. Personlig bagage.................................................................................................................15 4.3. Cykler...................................................................................................................................15 4.3.1. Supplerende regler om cykler ...........................................................................................16 4.3.2. Særligt om ladcykler og tandemcykler ..............................................................................16 4.4. Barne- og klapvogne............................................................................................................17 4.5. Særlig bagage .....................................................................................................................17 5. Dyr............................................................................................................................................17 5.1. Undtagelser og særlige bestemmelser om dyr....................................................................17 6. Mad og drikke..........................................................................................................................18 Side 2 af 28 7. Mobiltelefoner, computere med videre.................................................................................18 7.1. Særligt om stillezoner ..........................................................................................................18 8. Standsning ..............................................................................................................................18 8.1. Behovsstandsning i tog........................................................................................................18 8.2. Standsning mellem busstoppesteder ..................................................................................18 9. Nødbremser og døre i tog, metro og tunnelstationer .........................................................19 10. Forbud mod rygning...............................................................................................................19 11. Indsamling af underskrifter, uddeling, optræden m.v.........................................................19 12. Afvisning og bortvisning .......................................................................................................20 13. Erstatning ................................................................................................................................20 13.1. Erstatning i forbindelse med kørsel med tog (herunder lokalbanetog) og metro.................20 13.2. Erstatning i forbindelse med buskørsel................................................................................21 14. Driftsforstyrrelser ...................................................................................................................21 14.1. Rejsetidsgaranti og rejsegaranti ..........................................................................................21 14.2. Forordning om jernbanepassagerers rettigheder (tog herunder metro og lokalbaner)........22 14.3. Begrænsning af ansvar........................................................................................................22 15. Hittegods .................................................................................................................................22 16. Klager.......................................................................................................................................22 17. Kundeservice ..........................................................................................................................23 18. Ændring af rejseregler ...........................................................................................................25 19. Ikrafttræden.............................................................................................................................25 20. Lovgivning...............................................................................................................................25 21. Nærmere oplysninger om produkter og priser ....................................................................25 22. Bilag .........................................................................................................................................26 23. Tidligere versioner..................................................................................................................28 Væsentlige ændringer i forhold til seneste version af Fælles landsdækkende rejseregler (1. november 2017) Beskrivelse af, hvor hvilke priser og produktbeskrivelser gælder, er præciseret. Dokumentet er suppleret med definitioner af rejse, rejse med skift og returrejse ved brug af rejsekort. Valideringsregler for rejsekort er præciseret. Krav til legitimation i kontrolsituation er præciseret. Forhold vedrørende pendleres mulighed for at få nedskrevet kontrolafgift er præciseret. Forhold vedrørende billettering i Lemvigbanen og bybus/Letbane i Aarhus er præciseret. Side 3 af 28 1. Generelt Rejsereglerne udgives af DSB, Arriva Tog og Metroselskabet I/S, samt Trafikselskabet Movia, BAT, FynBus, Sydtrafik, Midttrafik og Nordjyllands Trafikselskab i henhold til ”Jernbaneloven” og ”Lov om trafikselskaber”. 1.1. Anvendelsesområde De fælles rejseregler gælder for rejser med ovenstående selskaber i Danmark. Det vil sige rejser med busser, havnebusser, metro, lokalbanetog samt rejser med Arriva Tog, DSB og Nordjyske Jer- nbaner
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