Central Bus Services Review Appendix E: (routes 59 and 476) April 2019 1. Proposal

Route 59 parallels route 91 between King’s Cross and .

Usage on both routes has decreased and both routes are running with excess capacity. We are therefore proposing to no longer run route 59 between King’s Cross and .

These proposals will improve resilience and reliability on route 59, as well as better matching customer demand.

Route 476 runs between Northumberland Park and Euston station. It runs on the same roads as route 73 between Stoke Newington and Euston Station.

Both of these routes are currently running with excess capacity. These proposals will improve resilience and reliability of route 476.

We are also proposing to reduce frequencies on route 476 from every 8 to every 10 minutes, Monday to Saturday daytimes, to better match demand.

Routes 59 and 476 both run between Euston Road between King’s Cross and Euston Bus Station. Route 59 runs between Streatham Hill and King’s Cross, route 476 runs between Euston Station and Northumberland Park.

During our review we found that there is excess capacity on the Euston Road between King’s Cross and Euston Bus Station, along which routes 30, 59, 73, 91, 205, 390 and 476 run. Routes 59 and 91 closely parallel each-other between King’s Cross and Aldwych. While routes 73 and 476 parallel each- other between Stoke Newington and Euston Station.

We found that at its busiest point at Kennington, route 59 requires a maximum of 10.8 buses per hour to meet demand, 13 are currently scheduled.

On route 73, a maximum of 12 buses per hour are required to meet demand at Angel, 15 are scheduled.

On routes 73 and 476 a maximum of 11 buses per hour are required to meet demand at King’s Cross, 22.5 are scheduled.

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Impact of change

We believe these changes will better match capacity to demand, with a total of 30 buses per hour now traveling on Euston Road. They will also improve resilience and reliability of routes 59 and 476.

These proposed changes would make net savings of £1,200,000 per annum.

As a result of our proposals some customers would need to change bus, where previously their journey was direct. This will affect:

 Two per cent, 620 trips daily on route 59

 Three per cent, 580 trips daily on route 476

We consulted on the following proposal:

Route 59

 Change route 59 so it no longer runs between King’s Cross and Euston bus station  Remove two additional journeys on route 59 towards Euston in the morning peak and an additional journey towards Brixton in the evening peak

Click here for the proposed route 59 map

Route 476

 Change route 476 so it no longer runs between Euston bus station and King’s Cross Station  Reduce frequencies on route 476 from every 8 to 10 minutes, Monday to Saturday daytimes, to better match demand.

Click here for the proposed route 476 map

Bus stands (locations where buses wait between journeys):

 We would repurpose a route 476 bus stand at Euston Bus Station for route 59  Repurpose a route 476 bus stand at King’s Cross, York Way for route 59

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2. Response to issues commonly raised

Listed below are our responses to the key issues raised during the consultation for this group of routes. Where a route number has been included in the header of the issue it signifies that the comment relates to the indicated bus route. Where no route number is shown then either the comment encompasses all routes within the group or we were unable to determine if the comment was specific to a given route.

The tables below outline the most common comments for these routes. For an issue to be included in this report it had to be raised by either 2% of the public or by a minimum of 20 people, whichever is lower. Where a new route alignment was suggested by the minimum number of people we have provided a response to that suggestion.

Broken journeys

Concern curtailment of route will make it harder to access Euston 476 station Customers wishing to travel between King’s Cross and Euston have a number of alternative routes that they can use. Routes 30, 73, 91, 205 and 390 will all continue to run between King’s Cross and Euston. Our Hopper fare will ensure there would be no additional fare for doing this within one hour. Customers using route 476 north of Stoke Newington can interchange to route 73 at Stoke Newington, to make sure they can benefit from the Hopper fare. Concern curtailment of route will make it harder to access King's Cross 59 Customers wishing to travel between King’s Cross and Euston have a number of alternative routes that they can interchange onto. Routes 30, 73, 91, 205 and 390 will continue to link Euston and King’s Cross. Customers can interchange between route 91 and route 59 at the same stop and at stops between Aldwych and Upper Woburn Place. Our Hopper fare would ensure there would be no additional fare for interchanging within one hour of boarding the first bus. Concern curtailment of route will make it harder to access Waterloo 59 Customers wishing to travel between King’s Cross and Waterloo can use route 91 to Station, where a number of other bus routes to Waterloo (including the 59) leave from the same stop. Our Hopper fare would ensure there would be no additional fare for doing this within one hour. Concern curtailment of route will make it harder for customers carrying 59 luggage to access King's Cross Customers wishing to travel beyond Euston to King’s Cross can change at Euston bus station onto route 30, 73, 91, 205 or 390.

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Alternatively, customers can change onto route 91 at the same stop between Aldwych and Upper Woburn Place. Our Hopper fare would ensure there would be no additional fare for doing this within one hour. Concern curtailment of route will make it harder for customers carrying 476 luggage to access Euston station Customers wishing to travel to Euston station are advised to use alternative services, such as route 73, alighting at the Euston station stop on Euston Road. There is a pedestrian crossing nearby for customers to cross the road to access the railway station. In the return direction, customers will be able to board route 73 at Euston bus station Customers travelling north of Stoke Newington can either interchange onto route 73 at Stoke Newington, or use route 253 from Stamford Hill to Euston bus station. Our Hopper fare would ensure there would be no additional fare for interchanging within one hour. Concern curtailment of route will make it harder for customers with 476 mobility issues to access Euston station (disabled, health, fitness)* Customers wishing to travel to Euston station are advised to use alternative services, such as route 73, alighting at the Euston station stop on Euston Road. There is a pedestrian crossing nearby for customers to cross the road to access the railway station. In the return direction, customers will be able to board route 73 at Euston bus station Customers travelling north of Stoke Newington can either interchange onto route 73 at Stoke Newington, or use route 253 from Stamford Hill to Euston bus station. Our Hopper fare would ensure there would be no additional fare for interchanging within one hour. Stop X at Kings Cross/Caledonian Road on Pentonville Road for Route 476 has been identified as having a shelter but no seating. TfL is in discussion with the LB Camden to see if seating can be installed at the existing shelter. Concern curtailment of route will make it harder for customers with 59 mobility issues to access King's Cross (disabled, health, fitness)* Customers wishing to travel to King’s Cross and Euston have a number of alternative routes that they can interchange onto at Euston bus station. Customers can also interchange from route 59 to route 91 at any bus stop between Aldwych and Upper Woburn Place. Our Hopper fare would ensure there would be no additional fare for doing this within one hour.

Buses remain the most accessible form of public and our drivers will do as much as they can to assist disabled people using our bus network.

Drivers are advised to ask anyone in the disabled space to make room to accommodate wheelchair users. This will ensure that disabled customers do not 5 need to worry about losing the priority space when changing buses.

We understand that interchanging can be difficult for our disabled customers or those needing a priority seating, which are not always immediately available on busy routes. Over the past two years we have refreshed information given to bus drivers on effectively managing boarding/alighting by a wheelchair user as well as access to the wheelchair space; and this will be enhanced within the new (fifth) edition of the Big Red Book to be issued to all bus staff during April 2019. The new edition Big Red Book will also include further guidance on helping other customers with disabilities, some of which may be invisible disabilities.

We will refresh the interior layout on buses, the wheelchair space on new buses will be increased to up to two metres where possible, generally allowing space for one wheelchair and up to two unfolded buggies. The latest double deck vehicles on route 20 have a two metre long space. These new buses will be introduced for new contracts and when buses are being refurbished.

We will also review the online information available for journey planning so that interchange information is clearly explained and highlights accessibility requirements.

In addition, we will brief drivers on these bus routes to provide information to customers who may require it. This would include information about alternative routes and interchange points.

Concern curtailment of route will make it harder to access St Pancras 59 station Customers wishing to travel to St Pancras station have a number of alternative routes that they can interchange onto at Euston bus station. Customers can also interchange from route 59 to route 91 at any bus stop between Aldwych and Upper Woburn Place. Our Hopper fare would ensure there would be no additional fare for doing this within one hour. Withdrawal of Route 476 from between Kings Cross and Euston will mean that there is no longer any service from our area into Euston Station, a problem for growing numbers of less mobile citizens Customers wishing to travel to Euston station can use routes 30, 73, 91, 205 or 390 from King's Cross St. Pancras. Route 30, 73, 205 and 390 stop at the Euston station bus stop on Euston Road. There is a pedestrian crossing nearby for customers to cross Euston Road to access . In the return direction, routes 30, 73, 91, 205 and 390 will all continue to pick up in Euston bus station.

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Alternative travel options

Concern that there are no alternative travel options As a result of these changes, some journeys that can currently be completed by one bus will require customers to change bus in order to reach their existing destination. Where possible we tried to ensure that interchanges to alternative routes can be done at the same or adjacent stop that customers alight at.

Interchange at the same location onto high frequency routes in Euston Bus Station towards Kings Cross and .

The following travels options will be available for the route 59 & 476:

Bus route 59

 Interchange eastbound at the same location from route 59 to route 91 at stop C.

 Interchange westbound/southbound at the same location from route 91 to route 59 at stop M.

Bus route 476

 Interchange eastbound at the same location from route 73 to route 476 at stop E.

 Interchange westbound at the same location from route 476 to route 73 at stop X.

 Interchange eastbound at the same location from route 73 to route 476 at stop K.

Interchange westbound via a 165 metre walk (105 metres further than current alighting point) from route 73 (Stop H) to Euston Bus Station/Euston Station.

Where you may now need to interchange or use alternative bus routes, the Hopper fare also allows customers to interchange between bus routes as long as this is within 60 minutes of starting their journey.

Customers are advised to interchange at their earliest opportunity along their route to reach their destination. For up to date information on planning your journey, please go to https://tfl.gov.uk/plan-a-journey/

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Concern that there are no alternative step free travel options Changes to the bus network have been designed to allow customers to reach their destination by interchanging with alternative bus routes at the same or at an adjacent stop, where possible. As such we do not anticipate that customers will need to seek alternative step free travel options.

Should you need to interchange, or use alternative bus routes, then the Hopper fare allows customers to interchange at no additional cost as long as this is done within 60 minutes of starting a journey. Customers are advised to interchange at their earliest opportunity along their route to reach their destination.

To ensure bus travel is accessible, all our bus routes are served by low-floor vehicles, with a dedicated space for one wheelchair user and an access ramp. Buses can also be lowered to reduce the step-up from the pavement.

Around a quarter of Tube stations, half of Overground stations, most piers, all tram stops, the Emirates Air Line and all DLR stations also have step-free access.

Many boats have boarding ramps to give step-free access. All taxis (black cabs) have a wheelchair ramp and some private hire vehicles (minicabs) have step free access.

For more information on step free access across the TfL network please go to https://tfl.gov.uk/transport-accessibility/wheelchair-access-and-avoiding-stairs

Bus patronage

Concern changes will encourage customers to use taxi Following these changes, buses will continue to play a unique role in the life of London. They are the most accessible form of public transport and they provide the widest and densest network of travel options for distances that are too long to walk or cycle. Good reliable bus services are fundamental to how our customers move around the city.

Our investment in walking and cycling infrastructure, as well as improvements to the Overground and Tube network, is starting to change how our customers use the bus network. Changes to the central London bus network are being implemented to ensure this service is efficient, reliable, less complicated and matches customer demand.

We also want to ensure that we invest our resources where they are needed most. In particular more investment will be made in Outer London bus routes where there is the greatest opportunity to provide new routes that will encourage Londoners out of their car. Low income customers use the 59 from Streatham so will be most 59 impacted Customers from Streatham wishing to travel onwards from Euston to King’s Cross 8 can interchange onto a number of alternative routes e.g. route 91, to complete their journey. Our Hopper fare would ensure there would be no additional fare for doing this within one hour.

Frequency change

Concern over decreased service frequency 476 We continuously monitor the bus network to ensure we match bus services to customer demand.

Before proposing any change to the bus network we review this data and model how changes to routes, frequency etc. will impact on bus capacity and demand.

Our analysis shows that where we have now decided to implement a change, following our consultation, there remains sufficient capacity on the bus route to match demand. We will continue to monitor this going forward and should demand outstrip capacity then we will look to address this. Concern decreased service frequency will increase crowding on route 59 We continuously monitor the bus network to ensure we match bus services to customer demand.

Before proposing any change to the bus network we review this data and model how changes to routes, frequency etc. will impact on bus capacity and demand.

Our analysis shows that where we have now decided to implement a change, following our consultation, there remains sufficient capacity on the bus route to match demand. We will continue to monitor this going forward and should demand outstrip capacity then we will look to address this. Concern over decreased service frequency 59 We continuously monitor the bus network to ensure we match bus services to customer demand.

Before proposing any change to the bus network we review this data and model how changes to routes, frequency etc. will impact on bus capacity and demand.

Our analysis shows that where we have now decided to implement a change, following our consultation, there remains sufficient capacity on the bus route to match demand. We will continue to monitor this going forward and should demand outstrip capacity then we will look to address this.

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Issues with interchange

Concern buses are too full to board / over capacity 59 We continuously monitor the bus network to ensure we match bus services to customer demand.

Before proposing any change to the bus network we review this data and model how changes to routes, frequency etc. will impact on bus capacity and demand.

Our analysis shows that where we have now decided to implement a change, following our consultation, there remains sufficient capacity on the bus route to match demand. We will continue to monitor this going forward and should demand outstrip capacity then we will look to address this. Concern buses are too full to board / over capacity We continuously monitor the bus network to ensure we match bus services to customer demand.

Before proposing any change to the bus network we review this data and model how changes to routes, frequency etc. will impact on bus capacity and demand.

Our analysis shows that where we have now decided to implement a change, following our consultation, there remains sufficient capacity on the bus route to match demand. We will continue to monitor this going forward and should demand outstrip capacity then we will look to address this. Concern buses are too full to board / over capacity 476 We continuously monitor the bus network to ensure we match bus services to customer demand.

Before proposing any change to the bus network we review this data and model how changes to routes, frequency etc. will impact on bus capacity and demand.

Our analysis shows that where we have now decided to implement a change, following our consultation, there remains sufficient capacity on the bus route to match demand. We will continue to monitor this going forward and should demand outstrip capacity then we will look to address this. Concern curtailment of route will lead to crowding on route 73 We continuously monitor the bus network to ensure we match bus services to customer demand.

Before proposing any change to the bus network we review this data and model how changes to routes, frequency etc. will impact on bus capacity and demand.

Our analysis shows that where we have now decided to implement a change, following our consultation, there remains sufficient capacity on the bus route to match demand. We will continue to monitor this going forward and should demand outstrip capacity then we will look to address this.

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Concern interchange will be more difficult for customers carrying luggage / shopping

As a result of these proposals, some journeys that are currently completed on one bus will require customers to change bus in order to reach their destination. Where possible we tried to ensure that interchanges to alternative routes can be done at the same or adjacent stop that customers alight at. Concern number of interchanges will increase, making journeys inconvenient As a result of these proposals, some journeys that are currently completed on one bus will require customers to change bus in order to reach their destination.

Where possible we have tried to ensure that interchanges take place at the same stop that customers alight at or at an adjacent stop. The Hopper fare means that where an interchange is required, there will be no additional cost for customers who need to do this. Concern interchange will be more difficult for customers with mobility issues (health, fitness) As a result of these proposals, some journeys that are currently completed on one bus will require customers to change bus in order to reach their destination.

Where possible we have tried to ensure that interchanges take place at the same stop that customers alight at or at an adjacent stop. The Hopper fare means that where an interchange is required, there will be no additional cost for customers who need to do this, as long as it is within 60 minutes of starting their journey.

Buses remain the most accessible form of public transport in London and our drivers will do as much as they can to assist disabled people using our bus network.

Drivers are advised to ask anyone in the disabled space to make room to accommodate wheelchair users. This will ensure that disabled customers do not need to worry about losing the priority space when changing buses.

We understand that interchanging can be difficult for our disabled customers or those needing a priority seating, which are not always immediately available on busy routes. Over the past two years we have refreshed information given to bus drivers on effectively managing boarding/alighting by a wheelchair user as well as access to the wheelchair space; and this will be enhanced within the new (fifth) edition of the Big Red Book to be issued to all bus staff during April 2019. The new edition Big Red Book will also include further guidance on helping other customers with disabilities, some of which may be invisible disabilities.

We will refresh the interior layout on buses, the wheelchair space on new buses will be increased to up to two metres where possible, generally allowing space for one wheelchair and up to two unfolded buggies. The latest double deck vehicles on route 20 have a two metre long space. These new buses will be introduced for new contracts and when buses are being refurbished.

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We’re also working to address concerns raised during the consultation, regarding interchange facilities. Where issues have been identified we are looking at opportunities to improve these throughout 2019.

Stop X at Kings Cross/Caledonian Road on Pentonville Road for route 476 has been identified as having a shelter but no seating. TfL is in discussion with the LB Camden to see if seating can be installed at the existing shelter.

We will also review the online information available for journey planning so that interchange information is clearly explained and highlights accessibility requirements.

In addition, we will brief drivers on these bus routes to provide information to customers who may require it. This would include information about alternative routes and interchange points.

We understand that interchanging can be difficult for our disabled customers or those needing a priority seating, which are not always immediately available on busy routes. Over the past two years we have refreshed information given to bus drivers on effectively managing boarding/alighting by a wheelchair user as well as access to the wheelchair space; and this will be enhanced within the new (fifth) edition of the Big Red Book to be issued to all bus staff during April 2019. The new edition Big Red Book will also include further guidance on helping other customers with disabilities, some of which may be invisible disabilities. We will refresh the interior layout on buses, the wheelchair space on new buses will be increased to up to two metres where possible, generally allowing space for one wheelchair and up to two unfolded buggies. The latest double deck vehicles on route 20 have a two metre long space. These new buses will be introduced for new contracts and when buses are being refurbished.

For up to date information on planning your journey, please go to https://tfl.gov.uk/plan-a-journey/ .

Concern interchange will be more difficult for disabled customers Changes to the bus network have been designed to allow customers to reach their destination by interchanging with alternative bus routes at the same or at an adjacent stop, where possible. As such we do not anticipate that customers with disabilities will need to seek alternative travel options.

Should you need to interchange, or use alternative bus routes, then the Hopper fare allows customers to interchange at no additional cost as long as this is done within 60 minutes of starting a journey. Customers are advised to interchange at their earliest opportunity along their route to reach their destination.

Buses remain the most accessible form of public transport in London and our drivers will do as much as they can to assist disabled people using our bus 12 network.

Drivers are advised to ask anyone in the disabled space to make room to accommodate wheelchair users. This will ensure that disabled customers do not need to worry about losing the priority space when changing buses.

We're also working to ensure that concerns raised during consultation, regarding interchange facilities, are addressed. Where we have identified issues with existing interchange facilities we are looking at opportunities to improve these throughout 2019, this includes ensuring that interchange facilities are well lit, and where possible, provide seating for customers that require it.

Stop X at Kings Cross/Caledonian Road on Pentonville Road for route 476 has been identified as having a shelter but no seating. TfL is in discussion with the LB Camden to see if seating can be installed at the existing shelter.

In addition, we will brief drivers on selected routes to expect more customers interchanging so they are able to provide information or assistance to customers who may require it. This includes details about alternative routes and interchange points.

We understand that interchanging can be difficult for our disabled customers or those needing a priority seating, which are not always immediately available on busy routes. Over the past two years we have refreshed information given to bus drivers on effectively managing boarding/alighting by a wheelchair user as well as access to the wheelchair space; and this will be enhanced within the new (fifth) edition of the Big Red Book to be issued to all bus staff during April 2019. The new edition Big Red Book will also include further guidance on helping other customers with disabilities, some of which may be invisible disabilities. We will refresh the interior layout on buses, the wheelchair space on new buses will be increased to up to two metres where possible, generally allowing space for one wheelchair and up to two unfolded buggies. The latest double deck vehicles on route 20 have a two metre long space. These new buses will be introduced for new contracts and when buses are being refurbished.

For up to date information on planning your journey, please go to https://tfl.gov.uk/plan-a-journey/ .

Concern interchange will be more difficult for older customers Changes to the bus network have been designed to allow customers to reach their destination by interchanging with alternative bus routes at the same or at an adjacent stop, where possible.

Should you need to interchange, or use alternative bus routes, then the Hopper fare allows customers to interchange at no additional cost as long as this is done within 60 minutes of starting a journey. Customers are advised to interchange at

13 their earliest opportunity along their route to reach their destination.

Buses still remain the most accessible form of public transport in London and we want to ensure this remains the case after these changes have been implemented. For any customers who might require a seat, we encourage our drivers to ask other customers to offer their seat, if they are able, to anyone who may need it or is wearing a ‘Please offer me a seat’ badge.

We're also working to ensure that concerns raised during consultation, regarding interchange facilities, are addressed. Where we have identified issues with existing interchange facilities we are looking at opportunities to improve these throughout 2019, this includes ensuring that interchange facilities are well lit, and where possible, provide seating for customers that require it.

Stop X at Kings Cross/Caledonian Road on Pentonville Road for route 476 has been identified as having a shelter but no seating. TfL is in discussion with the LB Camden to see if seating can be installed at the existing shelter.

In addition, we will brief drivers on selected routes to expect more customers interchanging so they are able to provide information or assistance to customers who may require it. This includes details about alternative routes and interchange points.

For up to date information on planning your journey, please go to https://tfl.gov.uk/plan-a-journey/ . Concern interchange will be more difficult / undesirable in bad weather As a result of these proposals, some journeys that are currently completed on one bus will require customers to change bus in order to reach their destination.

Where possible we have tried to ensure that interchanges take place at the same stop that customers alight at or at an adjacent stop. The Hopper fare means that where an interchange is required, there will be no additional cost for customers who need to do this, as long as it is within 60 minutes of starting their journey.

We’re also working to address concerns raised during the consultation, regarding interchange facilities e.g. shelters, seating, lighting. Where issues have been identified we are looking at opportunities to improve these throughout 2019. Concern interchange will be more difficult for customers travelling with children As a result of these proposals, some journeys that are currently completed on one bus will require customers to change bus in order to reach their destination. Where possible we tried to ensure that interchanges to alternative routes can be done at the same or adjacent stop that customers alight at.

We’re working to address concerns raised during consultation, regarding interchange facilities. Where we have identified issues with existing interchange facilities e.g. shelters, seating, lighting, we are looking at opportunities to improve

14 these throughout 2019.

Stop X at Kings Cross/Caledonian Road on Pentonville Road for route 476 has been identified as having a shelter but no seating. TfL is in discussion with the LB Camden to see if seating can be installed at the existing shelter.

We will also review the online information available for journey planning so that interchange information is clearly explained and highlights accessibility requirements. In addition, we will also brief drivers on selected routes to expect more customers interchanging so they are able to provide information or assistance to customers who may require it. This includes details about alternative routes and interchange points. Concern curtailment of route will increase journey times The changes to central London bus routes have taken a number of factors into account to ensure journey time is not significantly impacted.

By removing excess capacity and simplifying the network we can help to reduce bus on bus congestion, which in turn will help with the reliability of our services. It is anticipated that there will be a small impact on customer journey times, where customers now need to interchange on to another service. However, where this happens, customers will be interchanging between high frequency services. High frequency services are buses with a frequency of every 12 minutes or better. Virtually all central routes fall into this category. Concern interchange will increase journey times 59 The changes to central London bus routes have taken a number of factors into account to ensure journey time is not significantly impacted.

By removing excess capacity and simplifying the network we can help to reduce bus on bus congestion, which in turn will help with the reliability of our services. It is anticipated that there will be a small impact on customer journey times, where customers now need to interchange on to another service. However, where this happens, customers will be interchanging between high frequency services. High frequency services are buses with a frequency of every 12 minutes or better. Virtually all central routes fall into this category. Concern interchange will increase journey times 476 The changes to central London bus routes have taken a number of factors into account to ensure journey time is not significantly impacted.

By removing excess capacity and simplifying the network we can help to reduce bus on bus congestion, which in turn will help with the reliability of our services. It is anticipated that there will be a small impact on customer journey times, where customers now need to interchange on to another service. However, where this happens, customers will be interchanging between high frequency services. High frequency services are buses with a frequency of every 12 minutes or better. Virtually all central routes fall into this category.

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Concern walking to / from bus stops and /or final destination is more difficult for customers carrying luggage / shopping Interchanges will be simple at same or adjacent stops, Interchange stops should be provided with shelters, seats and lighting

As a result of these proposals, some journeys that are currently completed on one bus will require customers to change bus in order to reach their destination. Where possible we tried to ensure that interchanges to alternative routes can be done at the same or adjacent stop that customers alight at. Concern walking to / from bus stops and /or final destination is more difficult for customers with health issues As a result of these proposals, some journeys that are currently completed on one bus will require customers to change bus in order to reach their destination. Where possible we tried to ensure that interchanges to alternative routes can be done at the same or adjacent stop that customers alight at.

Buses remain the most accessible form of public transport in London and our drivers will do as much as they can to assist customers with mobility issues. Drivers are advised to ask anyone in the disabled space to make room to accommodate wheelchair users. This will ensure that disabled customers do not need to worry about losing the priority space when changing buses.

We understand that interchanging can be difficult for our disabled customers or those needing a priority seating, which are not always immediately available on busy routes. Over the past two years we have refreshed information given to bus drivers on effectively managing boarding/alighting by a wheelchair user as well as access to the wheelchair space; and this will be enhanced within the new (fifth) edition of the Big Red Book to be issued to all bus staff during April 2019. The new edition Big Red Book will also include further guidance on helping other customers with disabilities, some of which may be invisible disabilities.

We will refresh the interior layout on buses, the wheelchair space on new buses will be increased to up to two metres where possible, generally allowing space for one wheelchair and up to two unfolded buggies. The latest double deck vehicles on route 20 have a two metre long space. These new buses will be introduced for new contracts and when buses are being refurbished.

For customers who might require a seat, we have encouraged drivers to ask other customers to offer their seat, if they are able, to anyone who may need it or is wearing a ‘Please offer me a seat’ badge.

We’re also working to address concerns raised during the consultation, regarding interchange facilities. Where we have identified where possible we are undertaking feasibility works to improve interchange facilities.

We will also review the online information available for journey planning so that interchange information is clearly explained and highlights accessibility requirements. We will also brief drivers on selected routes to expect more customers interchanging so they are able to provide information or assistance to 16 customers who may require it. This includes details about alternative routes and interchange points. Concern interchange will create road safety risk for customers The Mayor's Transport Strategy sets out the goal that, by 2041, all deaths and serious injuries will be eliminated from London's transport network. In our EQIA we have look at the proximity and ease of interchange, including whether formal road crossing infrastructure is present, where this is required. Where possible we have ensured interchange points have signaled crossing points. Concern about crossing Euston road to the station Euston station can be accessed by using signalised pedestrian crossings. Concern about changing to the 73 being hot and too crowded 476 We continuously monitor the bus network to ensure we match bus services to customer demand.

Before proposing any change to the bus network we review this data and model how changes to routes, frequency etc. will impact on bus capacity and demand.

Our analysis shows that where we have now decided to implement a change, following our consultation, there remains sufficient capacity on the bus route to match demand. We will continue to monitor this going forward and should demand outstrip capacity then we will look to address this.

Suggestions- frequency

Suggest increase in service frequency is required (off-peak, peak, 59 weekends, evenings) We continuously monitor the bus network to ensure we match bus services to customer demand.

Before proposing any change to the bus network we review this data and model how changes to routes, frequency etc. will impact on bus capacity and demand.

Our analysis shows that where we have now decided to implement a change, following our consultation, there remains sufficient capacity on the bus route to match demand. We will continue to monitor this going forward and should demand outstrip capacity then we will look to address this.

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Suggestions- route

Concern curtailment will add to air pollution in King’s Cross 476 The Mayor of London is continuing to take bold steps to tackle London’s chronic air quality problem. From April 2019 the has been introduced which encourages all journeys into central London to be made by vehicles that meet improved air quality standards. All buses travelling in the ULEZ will meet these standards.

In addition to this TfL is delivering on our plan to introduce around 3,000 Ultra Low Emission double-deck buses in central London by 2019 and over 250 Zero Emission single-deck buses into central London by 2020.

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