65. For an application, please call 202-962-2700 (RELAY/TTY 202-962-2033). (RELAY/TTY 202-962-2700 call please application, an For 65.

disability, or valid Medicare card and photo ID for Medicare eligible customers UNDER age age UNDER customers eligible Medicare for ID photo and card Medicare valid or disability,

greater, VA disability disability rating award letter showing a least a 60% service connected connected service 60% a least a showing letter award rating disability disability VA greater, Reduced Fare SmarTrip Fare Reduced , $10 for first replacement and $25 for subsequent replacement. subsequent for $25 and replacement first for $10 ,

®

on the application and return it to Metro. Provide audiogram if hearing loss is 70db or or 70db is loss hearing if audiogram Provide Metro. to it return and application the on The cards are free. No fare is preloaded onto the card. There is a fee to replace a lost lost a replace to fee a is There card. the onto preloaded is fare No free. are cards The

How much does a Metro Disability ID/SmarTrip Disability Metro a does much How card cost? card Complete an application with certification by one of the health care professionals listed listed professionals care health the of one by certification with application an Complete

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How do I get a Metro Reduced Fare SmarTrip Fare Reduced Metro a get I do How ID for the reduced fares? reduced the for ID

® Service Center at 1-888-762-7874. at Center Service

age of 65. of age locations. For participating retail locations, contact the SmarTrip the contact locations, retail participating For locations. Regional Customer Customer Regional

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provider), senior citizens age 65 and older and Medicare eligible customers UNDER the the UNDER customers eligible Medicare and older and 65 age citizens senior provider), Senior SmarTrip Senior cards can be purchased at all Metro sales offices and some retail retail some and offices sales Metro all at purchased be can cards

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for a doorway. a for assistance. People under the age of 65 with disabilities (which are medically certified by a health care care health a by certified medically are (which disabilities with 65 of age the under People Senior citizens, age 65 and older, can purchase a Senior SmarTrip Senior a purchase can older, and 65 age citizens, Senior card for $2.00. $2.00. for card

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mistaking the space space the mistaking the call button for for button call the Who is eligible for Metro’s reduced fare programs? fare reduced Metro’s for eligible is Who How do I get reduced fares as a senior citizen? senior a as fares reduced get I do How

have low vision from from vision low have press and hold hold and press

Answers to frequently asked questions asked frequently to Answers

who are blind or or blind are who speak, simply simply speak,

cars prevent riders riders prevent cars letters. If you cannot cannot you If letters.

audio.

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raised letters and and letters raised

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close. close.

also are in Braille, Braille, in are also

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doors open and and open doors

farecard machines machines farecard

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fares. Instructions at at Instructions fares.

is arriving to assist assist to arriving is only to report an an report to only

above the doors doors the above

wheelchairs to buy buy to wheelchairs

edge when a train train a when edge Use the intercom intercom the Use

and a flashing light light flashing a and

customers in in customers

with low vision. vision. low with

knock. flash on the platform platform the on flash center of the car. car. the of center

announcements announcements

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to help customers customers help to

the button and and button the the change. Lights Lights change. the intercoms in the the in intercoms

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machines make make machines

the edge of the step step the of edge the

speak, simply press press simply speak, cane or foot to detect detect to foot or cane have additional additional have

mobility devices. devices. mobility

on farecard farecard on

yellow stripe defines defines stripe yellow

letters. If you cannot cannot you If letters. vision may use their their use may vision 7000 series cars cars series 7000

wheelchairs or other other or wheelchairs

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Braille and raised raised and Braille blind or have low low have or blind the 6000 and and 6000 the

for people who use use who people for

Instructions are in in are Instructions to the other level. other the to Customers who are are who Customers ends of the car; car; the of ends

license plates. license to make it easier easier it make to

emergency. emergency. automatically travel travel automatically are near the edge. the near are

intercoms at both both at intercoms

DMV permits or or permits DMV

the car and platform platform and car the

manager in an an in manager only serve two levels levels two serve only alert you that you you that you alert All rail cars have have cars rail All

vehicles that display display that vehicles the space between between space the

to call the station station the call to Most elevators that that elevators Most bumpy domes to to domes bumpy

are reserved for for reserved are reducers shorten shorten reducers doors will open. open. will doors

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the station entrance entrance station the travel. Rail car gap gap car Rail side of the car the the car the of side

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spaces near near spaces

the word HELP. word the the direction it will will it direction the advise you on which which on you advise

service delays. service

Priority parking parking Priority

with a white stripe or or stripe white a with elevator’s level and and level elevator’s inside the faregates. the inside the next station and and station next the

next trains, and and trains, next

platform are marked marked are platform announce the the announce targets located located targets in some cars name name cars some in

serve it. serve arrival time of the the of time arrival

intercoms at each each at intercoms include SmarTrip include and audio messages messages audio and

Display signs signs Display

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Emergency Emergency Other features features Other In-elevator chimes chimes In-elevator

station and the the and station They also display display also They next station. next

Braille identify the the identify Braille the nearest elevator. elevator. nearest the wheelchairs. contact Metro staff. staff. Metro contact bus locations. locations. bus advise you of the the of you advise

Raised letters and and letters Raised symbol direct you to to you direct symbol for customers in in customers for intercoms to to intercoms outages and shuttle shuttle and outages announcements announcements

to the elevators. elevators. the to exits, and the the and exits,

make access easy easy access make and emergency emergency and platform list elevator elevator list platform doors. Audio Audio doors.

stations direct you you direct stations the station and street street and station the wide faregate to to faregate wide security cameras cameras security mezzanine and and mezzanine center train train center

on pylons outside outside pylons on platform wall name name wall platform entrance has one one has entrance equipped with with equipped signs on each each on signs are next to the the to next are

symbols symbols Large Large signs on the the on signs Large Every station station Every Elevators are are Elevators seats Priority electronic Large

All buses are Answers to Helpful phone numbers accessible. Low Tips for Riding Metro for floor ramp buses frequently asked questions Customer Information...... 202-637-7000 Metro’s free travel RELAY/TTY 202-962-2033 People with Disabilities make it easy for If I am Medicare eligible AND under the you to get on and age of 65 may I use my Medicare card Customer Relations...... 202-637-1328 training helped me and Senior Citizens off the bus. Please to get the discount fare? RELAY/TTY 202-962-2033 tell the driver if you get to my job. Yes. Present your Medicare card and valid ID Elevator Status and need to use the Service Disruptions...... 202-962-1212 ramp to get on or to the bus operator or when buying fare at a RELAY/TTY 202-962-2033 off the bus. sales location. MetroReady Travel Training...... 202-962-2703 How do I get the reduced fare? Metro Reduced Metro is a convenient, accessible and safe On Metrobus—Use your Metro Reduced The wheelchair Fare Program...... 202-962-2700 way for people with disabilities and senior Fare SmarTrip® ID or Senior SmarTrip® card. RELAY/TTY 202-962-2033 citizens to get around. securement area is near the If you pay with cash, show your valid Elevator Outage/ Learn about accessibility features and front of the bus. Medicare card and a valid photo ID card Shuttle Service...... 202-962-1825 how to qualify for reduced fares in this Wheelchairs and (proof of age 65 or older) to the driver. RELAY/TTY 202-962-2033 brochure. mobility devices On Metrorail—Use your Metro Reduced Fare Office of are secured by tie ADA Policy and Planning...... 202-962-1100 Free system orientations SmarTrip ® ID or Senior SmarTrip® card. One- downs. There is a RELAY/TTY 202-962-2033 half the regular fare will be deducted when Sign up for free one-on-one or group lap belt for safety. you exit. orientation sessions which offer ® familiarization with and hands-on training Priority seats Is my Metro Reduced Fare SmarTrip ID ® on Metrobus and Metrorail. are located behind or Senior SmarTrip card for reduced fares accepted on other local buses or To schedule a session, customers the driver. If you rail service? may contact the Office of Eligibility need priority Certification and Outreach: seating, it’s Yes. ART, CUE, Fairfax Connector, Ride On, 202-962-2703 or okay to ask. TheBus, AmTrak and MARC accept it. [email protected] Where may I buy a card? ADA customer service Senior SmarTrip® cards can be purchased The training is free. Digital signs and The benefits are life-changing. Metrobus Operators and Metrorail Station at all Metro sales offices, transit stores and audio systems If you know a senior citizen or someone with a disability Managers and Train Operators receive select public libraries in Montgomery and announce stops, who doesn’t use Metrobus or Metrorail because they sensitivity training and are trained to Prince George’s counties. See wmata.com intersections don’t know how, let us show them. For more information operate vehicles and equipment when for locations. about Metro’s free travel training, Contact the Office of and transfer providing Metro services to individuals with Eligibility Certification and Outreach at 202-962-2703. points on most To find out if you’re eligible for a Metro disabilities. ® Metrobuses. Reduced Fare SmarTrip ID and how to purchase one, call 202-962-2700 or email [email protected].

50.173 2/18 Transfer Station Elevators at Metro stations Station Features Station Elevator location Red Line • Glenmont / Shady Grove Bus to Airport System Orange Line • New Carrollton / Vienna Parking Station To check the status of an elevator at a specific station before Blue Line • Franconia-Springfield / Largo Town Center in Service Morgan Boulevard Garrett A. Morgan Blvd. & Fieldstone Way Map Legend Hospital Under Construction Green Line • Branch Ave / Greenbelt traveling, call 202-962-1212. You can map your trip online using The Airport Full-Time Service wmata.com Yellow Line • Huntington / Mt Vernon Sq / Fort Totten Service operates Customer Information Service: 202-637-7000 Connecting Rail Systems Monday-Friday Mt. Vernon Sq SW corner 7th & M Sts. NW • Wiehle-Reston East / Largo Town Center Metro Trip Planner and plot an alternative route in case an elevator TTY Phone: 202-962-2033 Silver Line 10:00am - 3:00pm Metro Transit Police: 202-962-2121 7:30pm - Close is out of service. If the elevator is not working, you may call 202- All day Saturday & Sunday Navy Yard-Ballpark NW corner of M St. SE at New Jersey Ave. 962-1825 (TTY 202-962-2033) to arrange for shuttle service. Glenmont Naylor Road Suitland Pkwy. at Naylor Rd.

Wheaton You may sign up for the ELstat that alerts you in advance about Montgomery Co Prince George’s Co New Carrollton West of Garden City Dr., north of John Hanson Hwy. Shady Grove elevator outages and service disruptions so you may make Forest Glen Rockville Silver Spring NoMa-Gallaudet U Florida Ave. & 2nd St. NE; M & 2nd Sts. NE alternate arrangements. ELstat alerts subscribers by e-mail, cell Twinbrook

B30 to White Flint Greenbelt BWI phone text message, pager or personal digital assistant. Register online at wmata.com Montgomery Co Pentagon Metro Transit Center District of Columbia College Park-U of Md Grosvenor - Strathmore Georgia Ave-Petworth Takoma under Rider Tools. Prince George’s Plaza Medical Center Pentagon City NE corner of S Hayes St. West Hyattsville Bethesda Options if an elevator is out of service Fort Totten & 12th St. S Friendship Heights Tenleytown-AU Prince George’s Co Van Ness-UDC District of Columbia

Cleveland Park Columbia Potomac Ave NE corner 14th St. & Potomac Ave. 1. Please let the station manager or a Metro employee know if you need assistance or Heights Woodley Park Zoo/Adams Morgan Brookland-CUA north of Pennsylvania Ave. SE would like to arrange for shuttle bus service. Dupont Circle U St African-Amer Civil Farragut North War Mem’l/Cardozo Shaw-Howard U Rhode Island Ave Brentwood Wiehle-Reston East McPherson Prince George’s Plaza South side of East-West Hwy. west of Belcrest Rd. 2. If you are at a station with a split platform, you may ride to the nearest station with a Spring Hill Mt Vernon Sq NoMa-Gallaudet U New Carrollton Sq 7th St-Convention Center Greensboro Fairfax Co Landover Arlington Co center platform. Then return to your destination station but from the opposite direction Tysons Corner Gallery Place Union Station Chinatown Cheverly Rhode Island Ave South side of Rhode Island Ave., west of 8th St. NE 5A to Foggy McLean IAD Rosslyn to access the working elevator. Judiciary Sq Deanwood Farragut West Bottom-GWU Minnesota Ave Rockville East side of Hungerford Dr. (Rt. 355) Kennedy Center

Vienna VT/UVA Metro Center 3. If you are downtown where stations are closer together, you may locate the next closest Merrifield Archives & Rockville Pike Fairfax-GMU Dunn Loring Potomac AveStadium-Armory BenningCapitol Rd HeightsAddisonMorgan Rd Larg Blvd Clarendon Potomac River Seat Pleasant station to your destination with a working elevator. Then you may ride to that station Ballston-MU Court House o West Falls Church Federal Triangle Navy Mem’l-Penn Quarter Eastern Market Town Center East Falls ChurchVirginia Sq-GMU Ronald Reagan Washington Smithsonian Federal CenterCapitol SW South National Mall and exit. Arlington Cemetery

L’Enfant Plaza National Airport Opposite main terminal w/connecting walkway

5A to IAD Arlington Co Fairfax Co District of Columbia Rosslyn East side of N. Moore St. between Wilson Blvd. Locations of street level elevators at Metrorail stations Pentagon Prince George’s Co

Waterfront Anacostia River & 19th St. Pentagon City Anacostia Station Elevator location Navy Yard-Ballpark Naylor Rd Shady Grove Rt. 355, north of Redland Rd. Suitland Congress HeightsSouthern Ave Addison Road Central Ave., east of Addison Rd. Ronald Reagan Washington National Airport Branch Ave Shaw-Howard U NE corner of 7th & S Sts. NW

Van Dorn St Crystal City Braddock Rd Anacostia Shannon Pl. between Martin Luther King Alexandria Silver Spring South side of Colesville Rd. between & Firth Sterling Aves. SE; North of Howard Rd. King St-Old Town East-West Hwy. & Second Ave. & Anacostia Frwy. Eisenhower Ave Alexandria Fairfax Co Smithsonian NW corner of 12th St. & Independence Ave. NW Archives North of Pennsylvania Ave, west of 7th St. NW Franconia-Springfield Huntington

Metro is accessible. Map is not to scale Southern Ave Southern Ave., southwest of 23rd Pkwy. Arlington Cemetery North side of Memorial Dr. WASHINGTON METROPOLITAN AREA TRANSIT AUTHORITY © 2017 Stadium-Armory East side of 19th St. SE between C & Burke Sts. Ballston-MU SW & NW corners of Fairfax Dr. & N. Stuart St. No Smoking No Eating No Animals No Audio No Littering No Dangerous or or Drinking (except service animals) (without earphones) or Spitting Flammable Items Spring Hill Leesburg Pike between Spring Hill Rd. & Tyco Blvd. Benning Road North of E. Capitol St. Suitland Suitland Pkwy. west of Silver Hill Rd. Bethesda West side of Wisconsin Ave. at Montgomery Ln. Station Elevator location Takoma Cedar St. at Carroll Ave. Braddock Road North side of Braddock Rd. at West St. Pennsylvania & Constitution Aves. NW Tenleytown-AU East side of Wisconsin Ave. NW, north of Branch Ave East of Branch Ave at Auth & Old Soper Rds. Foggy Bottom-GWU On I St. between 23rd & 24th Sts. NW Albemarle St. Brookland-CUA Michigan Ave. & Bunker Hill Rd. NE Forest Glen Georgia Ave. at Forest Glen Rd. Twinbrook Halpine Rd. & Twinbrook Pkwy. Capitol Heights SE corner E. Capitol St. & Southern Ave. Fort Totten Galloway St. NE, east of S. Dakota Ave. Tysons Corner Chain Bridge Rd. & Tysons Blvd. Capitol South NW corner of First & D Sts. SE Franconia-Springfield Franconia-Springfield Pkwy. at Frontier Dr. U Street SE corner of 13th & U Sts. NW Cheverly Columbia Park Rd., south of Rt. 50 Friendship Heights East side of Wisconsin Ave. at Western Ave. Union Station Entrance to Amtrak, east side of First St. NE Clarendon Between Clarendon & Wilson Blvds. SW corner of Wisconsin Ave. at Jenifer St. Van Dorn St S. Van Dorn St. & Eisenhower Ave. at N. Highland St. Gallery Place NE side of 7th St. NW, between F & G Sts. Van Ness-UDC West side of Connecticut Ave., south of Cleveland Park East side of Connecticut Ave. NW Veazey St. NW north of Ordway St. Georgia Ave-Petworth East & west sides of Georgia Ave. NW at New Hampshire Ave. Vienna Median of I-66 at Leesburg Pk. College Park-U of Md East & west sides of Calvert Rd. between Rt. 1 & Kenilworth Ave. Glenmont Georgia Ave. at Glenallen Ave. Virginia Sq-GMU SW corner of Fairfax Dr. & N. Monroe St. Columbia Heights West side of 14th St. NW at Irving St. Greenbelt Cherrywood Ln. at CSX/MARC RR Waterfront M St. SW at 4th St. Congress Heights North & south sides of Alabama Ave. SE Greensboro Leesburg Pike & SAIC Dr. West Falls Church Median of I-66 at Leesburg Pk. at 13th St. Grosvenor-Strathmore East side of Rockville Pk. between West Hyattsville West side of Ager Rd., north of Queens Chapel Rd. Montrose Ave. & Tuckerman Ln. Court House Clarendon & Wilson Blvds. at N. Uhle St. Wheaton Georgia Ave. at Reedie Dr. Huntington N. Kings Hwy, north of Fort Dr. Crystal City North side of 18th St. between Clark Pl. & White Flint East side of Rockville Pk. at Marinelli Rd. Jefferson-Davis Hwy. Judiciary Sq South side of F St. NW between 4th & 5th Sts. Wiehle-Reston East Route 267 & Wiehle Ave. Deanwood North side of Minnesota Ave. NE between King St-Old Town King St. & Cameron St, east of Commonwealth Ave. Woodley Park SW corner of Connecticut Ave. & Woodley Rd. Nash & 48th Sts. and King St, west of Commonwealth Ave. Dunn Loring Median of I-66 at Gallows Rd. Landover West side of Pennsy Dr., north of Landover Rd. Dupont Circle SW corner of Connecticut Ave. & Q St. NW Largo Town Center Harry S. Truman Dr. & Largo Dr. Eastern Market SE corner of Pennsylvania Ave. & 7th St. SE L’Enfant Plaza SW corner DOT courtyard, D St. SW between East Falls Church Median of I-66 at N. Sycamore St. 6th & 7th Sts. Eisenhower Ave Eisenhower Ave. at Stovall St. McLean Dolley Madison Blvd. between Old Meadow Rd. & Farragut North East side of Connecticut Ave. Colshire Dr. between K & L Sts. NW McPherson Sq SW corner 14th & Eye Sts. NW Farragut West NW corner of 18th & I Sts. NW Medical Center SW corner Rockville Pk. & South Dr. Federal Center SW SW corner of 3rd & D Sts. SW Metro Center East side of 12th St. between G & H Sts. NW Federal Triangle West side of 12th St. NW between Minnesota Ave Minnesota Ave. NE, north of Grant St.