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Tips for Riding Metro for People with Disabilities and Senior

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Tips for Riding Metro for People with Disabilities and Senior 50.173 2/18 50.173 [email protected]. purchase one, call 202-962-2700 or email email or 202-962-2700 call one, purchase Metrobuses. Reduced Fare SmarTrip Fare Reduced ID and how to to how and ID disabilities. ® points on most most on points To find out if you’re eligible for a Metro Metro a for eligible you’re if out find To providing Metro services to individuals with with individuals to services Metro providing Eligibility Certification and Outreach at 202-962-2703. 202-962-2703. at Outreach and Certification Eligibility and transfer transfer and operate vehicles and equipment when when equipment and vehicles operate about Metro’s free travel training, Contact the Office of of Office the Contact training, travel free Metro’s about for locations. for intersections intersections don’t know how, let us show them. For more information information more For them. show us let how, know don’t sensitivity training and are trained to to trained are and training sensitivity Prince George’s counties. See wmata.com wmata.com See counties. George’s Prince announce stops, stops, announce who doesn’t use Metrobus or Metrorail because they they because Metrorail or Metrobus use doesn’t who Managers and Train Operators receive receive Operators Train and Managers select public libraries in Montgomery and and Montgomery in libraries public select audio systems systems audio If you know a senior citizen or someone with a disability disability a with someone or citizen senior a know you If Metrobus Operators and Metrorail Station Station Metrorail and Operators Metrobus at all Metro sales offices, transit stores and and stores transit offices, sales Metro all at Digital signs and and signs Digital The benefits are life-changing. are benefits The Senior SmarTrip Senior cards can be purchased purchased be can cards ADA customer service customer ADA ® free. is training The Where may I buy a card? a buy I may Where [email protected] or 202-962-2703 TheBus, AmTrak and MARC accept it. accept MARC and AmTrak TheBus, okay to ask. ask. to okay Certification and Outreach: and Certification Yes. ART, CUE, Fairfax Connector, Ride On, On, Ride Connector, Fairfax CUE, ART, Yes. seating, it’s it’s seating, may contact the Office of Eligibility Eligibility of Office the contact may need priority priority need rail service? rail To schedule a session, customers customers session, a schedule To the driver. If you you If driver. the fares accepted on other local buses or or buses local other on accepted fares are located behind behind located are on Metrobus and Metrorail. Metrorail. and Metrobus on card for reduced reduced for card or Senior SmarTrip Senior or ® Priority seats seats Priority familiarization with and hands-on training training hands-on and with familiarization Is my Metro Reduced Fare SmarTrip Fare Reduced Metro my Is ID ID ® orientation sessions which offer offer which sessions orientation you exit. you Sign up for free one-on-one or group group or one-on-one free for up Sign lap belt for safety. safety. for belt lap half the regular fare will be deducted when when deducted be will fare regular the half downs. There is a a is There downs. RELAY/TTY 202-962-2033 RELAY/TTY Free system orientations system Free SmarTrip card. One- card. SmarTrip Senior or ID ® ® are secured by tie tie by secured are 202-962-1100 ............... Planning and Policy ADA On Metrorail—Use your Metro Reduced Fare Fare Reduced Metro your Metrorail—Use On Office of of Office mobility devices devices mobility brochure. (proof of age 65 or older) to the driver. the to older) or 65 age of (proof Wheelchairs and and Wheelchairs how to qualify for reduced fares in this this in fares reduced for qualify to how RELAY/TTY 202-962-2033 RELAY/TTY Medicare card and a valid photo ID card card ID photo valid a and card Medicare front of the bus. bus. the of front Learn about accessibility features and and features accessibility about Learn 202-962-1825 .............................. Service Shuttle Outage/ Elevator area is near the the near is area If you pay with cash, show your valid valid your show cash, with pay you If citizens to get around. get to citizens securement securement Fare SmarTrip Fare ID or Senior SmarTrip Senior or ID card. RELAY/TTY 202-962-2033 RELAY/TTY way for people with disabilities and senior senior and disabilities with people for way ® ® The wheelchair wheelchair The 202-962-2700 ................................ Program Fare On Metrobus—Use your Metro Reduced Reduced Metro your Metrobus—Use On Metro is a convenient, accessible and safe safe and accessible convenient, a is Metro Reduced Metro How do I get the reduced fare? reduced the get I do How 202-962-2703 .............. Training Travel MetroReady off the bus. bus. the off sales location. sales ramp to get on or or on get to ramp RELAY/TTY 202-962-2033 RELAY/TTY to the bus operator or when buying fare at a a at fare buying when or operator bus the to 202-962-1212 ....................... Disruptions Service need to use the the use to need Yes. Present your Medicare card and valid ID ID valid and card Medicare your Present Yes. Elevator Status and Status Elevator . job my to get tell the driver if you you if driver the tell to get the discount fare? discount the get to off the bus. Please Please bus. the off RELAY/TTY 202-962-2033 RELAY/TTY age of 65 may I use my Medicare card card Medicare my use I may 65 of age training helped me me helped training 202-637-1328 ......................... Relations Customer you to get on and and on get to you and Senior Citizens Senior and If I am Medicare eligible AND under the the under AND eligible Medicare am I If make it easy for for easy it make RELAY/TTY 202-962-2033 RELAY/TTY Disabilities with People Metro’s free travel travel free Metro’s floor ramp buses buses ramp floor 202-637-7000 ...................... Information Customer frequently asked questions asked frequently accessible. Low Low accessible. for Metro Riding for Tips to Answers Helpful phone numbers phone Helpful All buses are are buses All Large symbols Elevators are Every station Large signs on the Large electronic Priority seats on pylons outside equipped with entrance has one platform wall name signs on each are next to the stations direct you security cameras wide faregate to the station and street mezzanine and center train to the elevators. and emergency make access easy exits, and the platform list elevator doors. Audio Raised letters and intercoms to for customers in symbol direct you to outages and shuttle announcements Braille identify the contact Metro staff. wheelchairs. the nearest elevator. bus locations. advise you of the station and the In-elevator chimes Other features Emergency They also display next station. Metro lines that and audio messages include SmarTrip® intercoms at each the destination and Display signs serve it. announce the targets located platform are marked arrival time of the in some cars name elevator’s level and inside the faregates. with a white stripe or next trains, and the next station and Priority parking service delays. spaces near the direction it will Platform tiles change the word HELP. advise you on which the station entrance travel. from smooth to Use the intercom Rail car gap side of the car the are reserved for Most elevators that bumpy domes to to call the station reducers shorten doors will open. vehicles that display only serve two levels alert you that you manager in an the space between All rail cars have DMV permits or automatically travel are near the edge. emergency. the car and platform intercoms at both license plates. to the other level. Customers who are Instructions are in to make it easier ends of the car; blind or have low Braille and raised for people who use the 6000 and On escalators, the Lower panels wheelchairs or other yellow stripe defines on farecard vision may use their letters. If you cannot 7000 series cars cane or foot to detect speak, simply press mobility devices. have additional the edge of the step machines make Chimes, audio to help customers it easy for the change. Lights the button and intercoms in the flash on the platform knock. announcements center of the car. with low vision. customers in and a flashing light wheelchairs to buy edge when a train Use the intercom is arriving to assist above the doors only to report an fares. Instructions at alert you when car farecard machines customers who emergency to the are deaf or hard of doors open and train operator. also are in Braille, close. raised letters and hearing. Instructions are in audio. Barriers between rail Braille and raised cars prevent riders letters. If you cannot Answers to frequently asked questions who are blind or speak, simply have low vision from press and hold Who is eligible for Metro’s reduced fare programs? How do I get reduced fares as a senior citizen? mistaking the space the call button for People under the age of 65 with disabilities (which are medically certified by a health care Senior citizens, age 65 and older, can purchase a Senior SmarTrip® card for $2.00. for a doorway. assistance. provider), senior citizens age 65 and older and Medicare eligible customers UNDER the Senior SmarTrip® cards can be purchased at all Metro sales offices and some retail age of 65. locations. For participating retail locations, contact the SmarTrip® Regional Customer How do I get a Metro Reduced Fare SmarTrip® ID for the reduced fares? Service Center at 1-888-762-7874.
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