Automate D Standby Listing Business As Usual

VOLUME 45 NUMBER 15 JULY 19, 1982 Sales & Services Team Likes the 767· Answer t~ Non-Rev ~ Prayers: Automate_d Standby Listing TWA will introduce Automated Standby standby processing at the airport. Processing later this summer. This is the This article explains the new standby first of two articles that are intended to listing procedures which become effective familiarize all employees with this new when the program is introduced. program. Automated Standby Processing·. Employees and family members travel is aimed at providing (!.irport personnel ing on a space available basis will continue with an effective, professional means of to list themselves for a TWA flight up to a handling standby passengers. Automated maximum of eight days and a minimum of Standby Processing should reduce -gate four hours prior to departure of their flight. area congestion, ease the flow of passen These same time parameters exist today gers through the airport, provide accurate and have not changed. Reservation offices meal ordering counts, and eliminate man will continue to accept calls for space ual-sorting of standby tickets. available listings between the hours of 6 This n~w program will require TWA and p.m. and 6 a.m. domestically and at OAL pass riders traveling on a space international offices between 1 p.m. and 4 available basis to: p.m. Space available listings should not be 1) List for meals by name, and 2) pro phoned in to a reservation office during the vide their pass class and .seniority date for peakhoursof6a.m. to6p.m. domestically and 6 a.m. to 1 p.m. at international How to List Yourself offices. Non-revenue meal listing, as we know it . Call TWA reservations at least four today, changes slightly. With the new hours before flight departure to list program, all space available pass_riders yourself for a flight. Space available are required to list whether or not there is a Sixteen members of the sales & services training staff visited Seattle to check out passengers should telephone be service features of the Boeing 767. Here Jim Riordan and Ruben Puente look on as meal service. The reason for this is to allow tween 6 p.m.-6 a.m. in the U.S.A. the computer system to automatically sort fellow instructor Ray Burke examines the portable water service pane~. Training and 1 p.m.-4 p.m. overseas. Have specialist Don O'Neal stands by to answer questions. (Story on page 3.) pass riders into the proper boarding se the following information ready to quence, thereby avoiding the manual sort give to the reservations agent: ing aviation entirely; Purolator charters a ing of tickets at the airport. In order to keep Business fleet of 91 aircraft as part of its delivery • Name of passenger (including airport check-inactivity for space available system. first initial) passengers at a minimum, it is very impor • Boarding point and final destina- tant that you remember to list yourself at all Only a couple of years ago Air Florida was as Usual? tion times, on flights with or without a meal. flying high as the fastest growing airline in • Flight number The major change in non-revenue listing the United States. But the recession tl!ld (Cont'd) is the information you provide. Currently, fare wars have caught up. With losses of • Date of departure space available ·passengers provide the In the past 12 months, the U.S. airlines nearly $6 million last year and $14.7 • Class of service desired flight number, class of service desired, date lost, altogether, $1 billion. They lost an million in the first three months of this year, • Smoking or no-smoking seating of departure, boarding point and final other $600 million in the first quarter of the airline has decided to retrench. It plans preference destination, and number in party. With 1982, and indications are that second ·to trim capacity by one-third and furlough a • Number in party automated standby processing, in addition quarter results. won't be much better. Fur proportional number of employees by La • Pass class to the above information, the following is ther, prospects of a turnaround in the bor Day. All five of its Boeing 727s and • Seniority date required to list aspace available passenger: economy in the third quarter are dim. two of its four DC-1 Os will be grounded. ''Never before have so many airlines repre 1) Passenger name (including first Please clip and save the above informa senting so large a portion of the air travel Llltthansa is trying several gimmicks to initial) tion for reference. Send a copy.to family market suffered such severe financial dam lure·u.s. passengers away from TWA and 2) Smoking or no smoking seating pref- members who may be traveling space age," says investment ap.alyst Michael Pan Am. One is a free ride in the business ere nee available. (to page 8) Armellino. (to page 4) New York Air, she ain't what she used to be. "We are no longer low-fare" says a .TWA Hosts Graduation· Ceremony at MCI Overhaui_Jiase spokesman. "We are now a full-service carrier with all amenities." NYA's shuttle fare is only a dollar less than Eastern's. New York Air, which has been losing money lately, lost its president. Neal Meehan resigned over the July 4th week end to, as an airline spokeswoman put it, "pursue personal interests." ·Putting two and two together, it may have had some thing to do with the arrival of Michael Levine, who was brought in from Conti nental by Texas Air chief Frank Lorenzo to be NYA's chairman and chief executive officer. The title of chairman has been dropped and Levine now is shown on·the organization chart as president and chief executive officer. William H. Waltrip has resigned as presi dent of Pan American to become head of Purolator, a package .courier service. Waltrip, 44, was president of Pan Am for only a year; his departure had been ex pected since C. Edward Acker, 53, was lured from Air Florida to become chairman The TWA overhaul base at Kansas City was the unusual setting for the first annual commencement.exercises of the Platte,_ County of Pan Am last September. Waltrip was Area Vocational School. One-hundred-four graduates and their falnilies heard guest speaker Dick Pearson, TWA vice · with Pan Am 10 years and was vice president-maintenance & engineering, talk about "America's New Professionals, Working Together to Make Things Better." president of marketing and planning before John Giese, ma_nager-facilities operations,~ member of the school's advisory board of directors, made arrangements for TWA to his promotion to president. He's not leav- host the graduation. Overhead are the tailfeathers of a 1011. most importantLy, accompanying tour groups which they have booked on our ASU Highlights Aviation in ~rizona airline. Therefore, it is deemed advisable Box605 to provide them with a preferred boarding priority. Travel agents flying on a gratis ticket are authorized to make a positive Important to Us coach reservation and are given the option Several problems occurred concern of upgrading to first class, provided seats Q ing the boarding priority of non are available and approval has been given revenu~ passengers on F323, operating by the issuing sales office, In the case Kansas City to San Diego, on May 14. mentioned, the tickets were . properly Three travel agents, who had been is marked "OK to upgrade. " sued passes MCI-LAX, were re-routed Regarding the. passengers' behavior on MCI-SAN. They were issued first class board the -aircraft, this information has boarding passes on F323, even though their been forwarded to the appropriate sales original passes were for the coach section. office for follow-up handling. Tbey were boarded ahead of several TWA employees with over 20 years' seniority, even though there was· enough space in coach for the travel agents. Some TWA employees were downgraded to coach Editor's Notes When the travel agents appeared for F323. After the flight was airborne, the travel agents were quite conspicuous by their R & S Enterprises of Kansas City had to behavior and lack of concern for the disappoint a lot ofTWAers who'd hoped to revenue passengers, of which there were fly to this year's Indy 500. But all seats only two jn first class. It was quite obvious were sold out on the package tour orga by their actions and words that the flight nized by Captain Ray Gentile and first wasn't costing them anything. officer Scott Whitfill. I feel certain that the two revenue Through the Skyliner the two fliers had Arizona State University in Tempe recently dedicated its" Aviation in Arizona" room passengers could easily have mistaken offered employees, on a standby basis, at the college of business administration. This specially commissioned painting, . these travel agents for TWA employees and half-price on a charter flight aboard a TWA depicting commercial aviation ifi the state, is part of the room's decoration. Featured in the center is Charles Mayse, a prominent figure in the early days of aviation in judge not only TWA employees, but the 727 to Indianapolis and choice seats at the Arizona. Mayse is also shown, with Jack Frye and Paul Richter, standing in front of a airline itself, by the actions of these partic speedway. Unfortunately for the standbys · Standard Airlines Ryan Brougham. The three were partners in Standard, a charter ular agents. -but fortunately for Ray and Scott-the plane was full. airline that, through a series of mergers, became part of TWA.

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