2021/2022 Deakin Melbourne Boomers Membership Terms and Conditions
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2021/2022 Deakin Melbourne Boomers Membership Terms and Conditions All Deakin Melbourne Boomers members are subject to the following terms and conditions. By purchasing a 2021/22 membership you agree to these term and conditions. 1. Purchase of Membership 1.1 A person or persons may choose to join or renew their Deakin Melbourne Boomers membership either online, or over the phone via a call back. 1.2 After applying for membership via the phone or online you will receive a confirmation email within 24 hours. 1.3 Memberships purchased after the first home game will be charged at the advertised price on the Deakin Melbourne Boomers Membership website, and not be sold on a pro-rata basis unless advertised. 1.4 The Deakin Melbourne Boomers reserve its right not to accept any Membership application in its absolute discretion. 1.5 Subject to applicable law, once your membership has been processed you are not entitled to a refund. You may request a refund in writing (email) and your request will be assessed by Deakin Melbourne Boomers Membership Management. Any refunds (whole or partial) will be at the discretion of Deakin Melbourne Boomers Management. 2. Renewing Members 2.1 A renewing member is classified as anyone who held a membership for the WNBL20 season. 2.2 Renewing reserved seat members must renew by the reserved seat cut-off date to guarantee the same seats from the WNBL 19/20 season. 2.3 Renewing members who renew after the reserved seat cut-off date may not be able to access their reserved seat. 2.4 Any member who held a free 2 Game Junior membership in 2020/21 is not eligible for the same membership for the 2021/22 season. 2.5 Renewing members must auto-renew to receive a 15% discount (discount is on 2021/22 membership prices). 3. Pricing 3.1 All prices include GST and may also include any league or stadium fees and levies. 4. Membership Defined 4.1 Memberships apply to all Deakin Melbourne Boomers home games that are played at the State Basketball Centre or Parkville during the 2021-22 WNBL regular season. Membership does not include matches played at other venues; tickets to these matches will be sold separately. 4.2 Members will have to purchase tickets separately to the game in Traralgon, as this is not included in the membership. 5. Membership Classifications and Concessions 5.1 A family membership consists of 2 adult and 2 junior members (See 5.2 for definition of junior). 5.2 To qualify for a Junior Membership, the junior must be 17 years or under at 1st February 2022. 5.3 To be eligible for a concession membership, members must hold one of the following forms of identification: • Pension card (aged, single parent or disability) • Student card (full time only) • Veteran Affairs concession card 5.4 Please note that Health Care Cards are not accepted as a form of concession. 5.5 Concession Cards must be valid for the entirety of the 2021/22 WNBL Season. 6. Transfer of Membership 6.1 Members who purchase a membership are entitled to transfer their ticket to a family member or a friend providing the guest is of the equivalent level of entry (e.g. Concession/Junior). Adult memberships may be used by people in all other levels of entry. 7. Membership Seating 7.1 All reserved seating categories are subject to venue capacity. 7.2 Reserved Seat Membership guarantees the member a reserved seat at the State Basketball Centre and Parkville for Boomers home games during the 2021/22 WNBL regular season. Seating location is dependent on the membership type selected (see Venue Map). 7.3 Deakin Melbourne Boomers reserves the right to move members in order to fill seating gaps. All moves will be allocated within the same seating sections. The Membership Department will take all reasonable steps to contact affected members to discuss your options. 7.4 Renewing members wanting to change their seating must request the change in writing or notify the Deakin Melbourne Boomers when completing their membership application. Requested seating cannot be guaranteed. The Deakin Melbourne Boomers will take all reasonable steps to contact affected members if a request cannot be fulfilled. 7.5 Reserved seats will be allocated after the same seat cut-off date expires, with renewing members receiving first priority. Allocation for new members is based on availability and will be processed in order of the date membership is purchased (provided that a seating request is received). 8. On selling of Membership 8.1 Deakin Melbourne Boomers membership cards and reserve tickets may not, without the prior written consent of the Deakin Melbourne Boomers, be on sold (including via on-line auction sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer. 8.2 If a ticket is on sold or used in breach of this condition, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission. Penalties apply (including cancellation of any offending member’s Melbourne Boomers membership without a refund). 9. Upfront Payment 9.1 Members may pay in full via VISA, Mastercard or American Express online. 10. Monthly Instalment Plan 10.1 By agreeing to pay your membership via the Deakin Melbourne Boomers Payment Plan, you authorise the Deakin Melbourne Boomers, or associated third parties, to debit your nominated Credit Card or Debit Account on the 15th of each month or next business day, beginning upon joining and ending on October 15th. Additional fees (including credit card fees) may apply. 10.2 Fees associated with the instalment plan will be a 3.09% administration fee per instalment. For new members there will also be a $5.00 set-up fee that must be paid directly to Debitsuccess upon selecting the instalment option. Members should be aware that additional fees apply for cancellations and missed payments. 10.3 You can purchase a membership and join a monthly payment plan at any stage between July and September. An initial payment will be taken up purchasing a membership, with the next scheduled payment acting as a catch-up payment in order to bring our membership payments up to date. For example, a membership purchased in August 2021 on the monthly plan will have an initial payment that will cover the months of July and August. 10.4 It is your responsibility to ensure that sufficient funds are available in your nominated account in order for payments to be processed. Any fees levied to you by your financial institution for a dishonoured payment will be payable by you. 10.5 If payment fails, the Deakin Melbourne Boomers Membership Department, or associated third party, will be in contact to rectify this. Please note additional fees for dishonoured payments may occur. 10.6 Should a member fall two or more instalments behind, their membership will be blocked and membership entitlement will be suspended until payments are current. 10.7 If you believe that a payment has been withdrawn incorrectly, please contact the Deakin Melbourne Boomers on [email protected]. You will receive a full refund of the withdrawn amount if we cannot substantiate the reason for the withdrawal. 10.8 If you are on the payment plan and your credit card number or expiry date has changed, please contact the Deakin Melbourne Boomers Membership Department on [email protected] during business hours to update these details. 11. Automatic Renewals 11.1 All Members paying via credit card (VISA or Mastercard), or a debit card backed by VISA or Mastercard, regardless of package type or payment method (upfront or instalments), agree to be opt in for ‘Automatic Renewals’, facilitating automatic rollover of your membership from year to year on these terms and conditions. Automatic Renewals apply to all full season members from WNBL20. 11.2 Memberships will be automatically renewed into a similar package(s) and seat(s) for subsequent seasons, at the updated and relevant price, using the same payment details as the previous season, unless otherwise advised. 11.3 Prior to the automatic renewal, Members will receive written notice via email to the supplied Members email which details the pricing for the upcoming season and provides a 14- day opt out period. 11.4 During the opt-out period, Members must notify the Deakin Melbourne Boomers via email ([email protected]) if they wish to opt out from rolling renewals. A cancellation fee may be charged to all Members wishing to cancel after the automated renewal has taken place. 12. Finals Ticketing 12.1 Finals tickets are not included in memberships. 12.2 Should the Deakin Melbourne Boomers qualify to play in the 2021/22 WNBL Finals Series, all members will receive exclusive access to purchase tickets to home games via designated pre-sale periods. 12.3 The pre-sale information will be communicated upon confirmation of Deakin Melbourne Boomers’ qualification to play finals. 12.4 Finals tickets are to be purchased through the venue’s ticketing agency, and the agency will also be responsible for all distribution of tickets. 13. Membership Packs 13.1 Membership fulfilment packs will be posted once a month prior to the commencement of the season. If a member has not received a fulfilment pack within this time frame or has items missing, please contact the Melbourne Boomers. 13.2 Membership fulfilment packs will be sent to the postal address of the membership account holder at the time of fulfilment.