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Taipei Rapid Transit Corporation 2018 Annual Report

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Taipei Rapid Transit Corporation 2018 Annual Report TAIPEI RAPID TRANSIT CORPORATION 2018 ANNUAL REPORT 2O18 TAIPEI RAPID TRANSIT CORPORATION ANNUAL REPORT Contents 006 Vision, Mission and Core Values 060 Business Diversification Affiliated Businesses : Commercial Areas in Metro Stations / Multimedia Advertisements / Beitou Resort 010 Data and Figures Contracted Businesses : Maokong Gondola / Taipei Arena /Taipei Children's Amusement Park TRTC’s Invested Companies : EasyCard Investment Holding Co., Ltd. / 014 Message From Top Management Metro Consulting Service Ltd. 020 Organization and Structure 082 Livable City Capital and Ownership Structure / Urban Aesthetics / Organizational Structure / Business Team / Cross-Industry Art and Cultural Activities / Financial Status Community Care and Local Marketing / Environmental Sustainability and Energy Conservation 030 Core Transit Business 102 Looking to the Future Operational Stability of the System / Ridership and Headways / Upgrading Transportation Capacity / Technology Sharing and Knowledge Export / Human Resources Empowerment 106 Milestones 048 Passenger Experience 112 Appendix Friendly and Convenient Riding Experience / Financial Statements and Report of Independent Accountants / Diverse Ticketing Options and Discounts Key Data 01 02 2O18 TAIPEI RAPID TRANSIT CORPORATION ANNUAL REPORT An urban project that opened 25 years ago has become an integral part of the cultural fabric of today’s Taipei. During the past 25 years, Taipei Metro has impacted people’s lives through technology and shaped urban appearances. Everywhere it has expanded seems carefully designed, reasonable and natural. It has brought unprecedented possibilities to the life, culture, and development of the city. 03 04 2O18 TAIPEI RAPID TRANSIT CORPORATION ANNUAL REPORT Vision, Mission and Core Valuse 05 06 2O18 TAIPEI RAPID TRANSIT CORPORATION ANNUAL REPORT Vision,Mission and Core Values Vision , Mission and Core Values Vision A world-class metro, a wonderful Taipei With a service philosophy of openness and innovation, Taipei Metro supports the city’s all-round development for better living, working, recreation, and transportation. We integrate the local spirit to forge a brighter urban culture. Mission Providing safe, reliable, and friendly transportation services while pursuing sustainable development Diversifying our services and fulfilling our corporate social responsibilities on the basis of our core transportation services. Growing and developing in partnership with our customers, communities, employees, shareholders, and suppliers. Core Values Integrity Honoring our commitments and being fair and just to our partners and employees, creating a corporate culture of sincerity and mutual trust. Teamwork Creating synergy and realizing the full potential of each team member through full participation and involvement, providing proactive care and assistance for employees for mutual growth and support. Innovation Being in sync with the latest market developments and social trends. Stiving for continuous improvement and excellence by being pragmatic, progressive, and innovative. Openness and sharing Promoting openness and diversity, implementing the vision of a sharing culture, and fostering a sense of community for mutual prosperity between the city and the Company. 07 08 2O18 TAIPEI RAPID TRANSIT CORPORATION ANNUAL REPORT Data and Figures 09 10 2O18 TAIPEI RAPID TRANSIT CORPORATION ANNUAL REPORT Data & Figures Data and Figures Operational Length 131.1 kilometers Unit : 100 million trips Unit : % Annual Ridership 2016 7.4 Passenger Satisfaction 2016 95.9 2017 7.5 2017 96.6 7.7 100 million trips 2018 7.7 97.9 % 2018 97.9 Unit : 10,000 trips Unit : NT $100 million Average Daily Ridership 2016 202.2 Total Revenus 2016 193.1 2017 204.4 2017 196.5 209.7 10,000 trips 2018 209.7 201.1 NT $ 100 million 2018 201.1 Minimum Headway Tamsui - Xinyi , Songshan - Xindian, During Peak Hours Wenhu Line Zhonghe - Xinlu and Bannan Lines Unit : NT $100 million 2016 Unit : Seconds Profit Before Tax 15.06 seconds 80 2017 18.06 80 2016 120 80 NT $ 100 million 2018 7.51 2017 120 7.51 80 Note: The share of 2018 earnings before taxes of 120 seconds 2018 120 EPS > NT $ 0.5 is all allocated to the self - liquidation budget. Tamsui - Xinyi , Songshan - Xindian, Punctuality Rate Wenhu Line Zhonghe - Xinlu and Bannan Lines Unit : % Mean Car - Kilometers Between Unit : 10,000 car - kilometers 99.78 % 99.61 Service - Delay Failure of More Than 2016 99.89 5 Minutes (MKBF) 2016 488.4 2017 99.59 99.69 2017 486.3 99.78 99.59 % 2018 99.59 901.7 10,000 car - kilometers 2018 901.7 11 12 2O18 TAIPEI RAPID TRANSIT CORPORATION ANNUAL REPORT Message from Top Management 13 14 2O18 TAIPEI RAPID TRANSIT CORPORATION ANNUAL REPORT Message from Top Management Loving Taipei Metro , 2018 marks 22 years of operation for Taipei Metro. Taipei a big data analysis platform, and utilizing cloud services and Thus Loving Taipei More Metro has changed the development of urban life and people’s to make our internal facilities run better. In the future, we reliance on transportation. Today, it is virtually impossible will strive to integrate AI applications, strengthen property to imagine life without it. Whenever I return from abroad, a management, integrate new business models, and innovate sense of familiarity, calmness, and security overwhelms me. with the aid of digital technology. By doing so, we hope the When I step into Taipei, seeing the Metro dashing through services we provide fulfll public demand for intelligent living the city or hearing the door closing beeps, I am touched, not and make life more convenient for citizens. only because I am serving Taipei Metro but also because of the feelings of trust, reliability, and safety it instills in every There are 7 to 9 million tourists who visit Taipei annually. resident of the city. Taipei Metro is one of the most important modes of transportation they use and it shapes their impressions of the Taipei Metro has built a robust and outstanding management city. We want to improve the artistic and cultural atmosphere team known for professionalism, execution, and reliability. of Metro areas by actively incorporating art into all corners of Our remarkable operational achievements serve as a the stations, thus facilitating connections to the local culture. benchmark for the domestic rail transport industry and We communize, localize, and bring art into every station. as an example for other countries to follow. In addition, Through gradual transformation, we hope to integrate urban the Company has performed superbly in other affiliated aesthetics in a way that quietly infuences each passenger and businesses, government-contracted enterprises, and subtly brings new life to the capital. reinvestment ventures. In my point of view, the efforts of all our employees are what enables the Company to always Taipei Metro has been well received by the public and has put forward its best performance, whether in the core transit always been the pride of Taipei. We hope that Taipei Metro business or other industries. I joined the team having an IT continues to innovate to keep pace with the times and background and expect to use this experience to contribute blossom with a confdence and vibrancy that brings abundant towards bringing greater diversity and new innovations to vitality and charm to the city. Taipei Metro. In the era of digital management, sweeping digitalization of the Company’s operations and utilization of AI are forward-looking projects that require immediate action. For digitalization, I envision Taipei Metro becoming a bellwether Andy Lee among government units for digitalizing operations, building Chairman 15 16 2O18 TAIPEI RAPID TRANSIT CORPORATION ANNUAL REPORT Message from Top Management Taipei Metro has always been devoted to providing “safe, For activity planning, we attempt to think outside the box. For Always Do Better reliable, and friendly high-quality transportation services.” example, in cooperation with the Taipei Symphony Orchestra, Since the beginning, we have encouraged colleagues to we invited the German theater master Heiner Goebbels to maintain open and flexible thinking so that we can use our collaboratively show the Asia premiere of Surrogate Cities high-quality services as a basis for evolving beyond our at Beitou Depot. Besides ingeniously integrating trains, transportation core. We are committed to striving to always announcements, plant equipment, and maintenance bridges do better. Additionally, we are active promoters of innovative into musicals, the Company arranged limousines to show transformation and carefully observe social changes, in order visitors the spectacular views around the depot. Moreover, to provide highly efficient, convenient services to the city the Company has hosted the Metro Street Dance Competition residents. since 2005, turning it into the most iconic street dance event in Taiwan. During the summer of 2018, Taipei Metro 2018 was an extraordinary year for Taipei Metro, as we expanded the scale of the event and held a music party called achieved new highs in both system reliability and ridership. DANCE IN METRO at Taipei Arena. Top street dancing Annual ridership is growing steadily, reaching 765 million groups from across Europe and Asia, local street dance trips in 2018. MKBF refers to the mean car-kilometers champions, and popular performers participated. A total of between service-delay failure of more than fve minutes, and 7,500 people attended, and more than 1.37 million watched the higher the value, the higher the reliability. From 2015 to the live broadcast. The Company hopes to promote Taiwan’s 2017, our average MKBF was 4.8 million car-kilometers. The street dance culture and competition on an international level value soared to 9.017 million car-kilometers in 2018, which as its next milestone. translates to 1.2 incidents of service-delay failure of more than fve minutes for every 100,000 vehicle runs. This is our Breakthroughs are at the core of innovation. We actively best performance since the start of operations. seek to collaborate with a wide range of communities and industries in order to spark more creativity and infinite To provide innovative, convenient services, the Company imagination.
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