The trusted voice of the auto industry for more than 25 years Issue 13-2013 19 July 2013

In this issue p12 Grand Cherokee launched Industry supports p13 Pedestrian airbag praised p14 BMW’s 30th birthday party talks on systems p17 Maximising dealer profits p19 Wrong car listed in advert otor industry blind-spot monitoring, to managing “It was a useful introduction for organisations are giving traffic congestion on roads. getting people around the table to p22 Used imports drop back the government the The two events attracted discuss what we need to talk about, thumbs-upM for its initial consultation about 60 people from industries and get some clear views and on the way forward with intelligent connected to ITS, including the agreement,” he told Autofile. transport systems (ITS). Imported Motor Vehicle Industry “It didn’t nail down the The Ministry of Transport (MoT) Association (IMVIA) and the Motor government’s role, but I has followed up the release of Industry Association (MIA). wasn’t surprised as everyone’s its conversation paper into the David Crawford, chief executive struggling with it.” technology by hosting workshops officer of the MIA, attended the Crawford says the Beehive in Auckland and Wellington. workshop in the capital and says was involved in the roll-out Trusted for The systems include telematics part of the issue will be getting of broadband, for instance, to and communication between agencies to collaborate and – stimulate economic growth and over 25 years vehicles and with infrastructure. They depending on the ITS spectrum – make it socially equitable. Freephone: 0800 435 7868 [email protected] • www.protecta.co.nz range from in-vehicle safety, such as there are likely to be many players. [continued on page 4] Mark Gilbert Warnings issued before action on safety,

car dealer was warned charges in Auckland District Court. interest on a loan, which was 35 per tyres and three times his conduct He was fined $22,000 and ordered cent higher than the agreed rate. technology risked breaching to pay $2,000 in reparations. The offending related to four Aconsumer legislation before being The judgement came after breaches of the Fair Trading Act (FTA) charged with breaking the law. he pleaded guilty to misleading and three of the Credit Contracts and The Commerce Commission customers, selling unnecessary Consumer Finance Act (CCCA). says the non-registered trader warranties and charging higher However, Autofile can reveal ripped off vulnerable buyers by interest rates than those agreed. Taylor was issued with warnings flouting legislation. In one case, Taylor charged his practices risked being deemed p10 Warwick Taylor admitted to the a buyer more than 60 per cent [continued on page 6] ACCESSORY BUNDLING Retro Vehicle Enhancement MORE SALES CREATE AN www.rve.co.nz EXCLUSIVE MODEL MORE PROFIT 0800 RETRO 4 U FOR YOUR BRAND CUSTOMERS FOR LIFE

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hildren are great, can be, so that might “future-proof” law-abiding but there will always can when it comes to policing all especially someone else’s him to some degree. be a few rotten eggs. businesses in New Zealand. – when they’ve worn you But there was no getting away There’s no witch hunt against It could well do with more Cout, they can be handed back to with it for the latest dodgy car shill bidding or breaching resources – just consider the their rightful owners. salesman to be snared by the legislation. The media is part amount of work Trade Me Thomas, nine, and six-year-old authorities after he ripped off buyers the fabric of our society – it’s a contributed to The Auto Co case. Hannah belong to one of three at the lower end of the market. watchdog for everyone. It’s not just consumers who households in our neighbourhood Sham tender processes Just ponder what society suffer from dodgy car dealers’ “chicken co-operative”. were the preferred tools of this would be like without the media, actions. The market is distorted by They love stroking the rare- bottom-feeder, with purchasers especially when it comes to pulling manipulation and ill-gotten gains, breed wyandottes. They help with being lied to, coerced into going politicians into line. while traders playing by the book feeding, cleaning the chook house home with pointless warranties As reported earlier this year, miss out on business that should and trundle home clutching an egg and ripped off by hidden high ghost bidding will become a come their way. delighted with their latest forays interest rates. specified offence in the future The industry can do its bit into free-range section farming. This Commerce Commission but it’s an offence now because it by reporting suspects to the The buff-laced hen, which has case highlighted breaches of the breaches section 10 of the FTA. authorities and blackballing the white feathers with bits of gold, has Fair Trading Act (FTA) and, more It states: “No person shall, in law-breakers when it comes to been called Rainbow by Hannah. unusually, the Credit Contracts trade, engage in conduct that’s doing business. She was painting a rainbow while and Consumer Finance Act. Some liable to mislead the public as Or perhaps it’s time to eat some trying of think of a name. scams involved deliberately to the nature, characteristics or tangerines and watch Chicken Run. Thomas, on the other hand, is avoiding Consumer Guarantees quantity of goods.” more into cultivation and takes great Act obligations. The Commerce Commission is Darren Risby pride in tending to his tangerines. What’s incredible was this probably doing as good a job as it Editor Sadly, being planted at the criminal continued to flout the law street-end of his driveway, the despite being warned to operate fruits of his labours disappeared within it. overnight at harvest time. This prosecution coming hot on What sort of impact does such the heels of the country’s biggest a grubby little crime have on a uncovered case of shill bidding – youngster? Of course, no warrants by The Auto Co on Trade Me – is served, no culprit located, no unfortunate. day in court, no victim impact When these matters find their statement and no sentence way into the mainstream media, Reliable fortnightly handed down. they cast a shadow over the motor vehicle logistics The miniscule consolation vehicle sector. service JAPAN to NZ was this nine-year-old has been This industry is no different to introduced to how scummy people society, after all most citizens are PORT TO PORT / DOOR TO DOOR to Auckland, Christchurch, Wellington, and Nelson

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Autofile is also available as an electronic copy via email. If you’d like to receive electronic copies please send an email with your name and organisation to: [email protected]. FOR EFFICIENT CUSTOMER FOCUSED Back copies are also available on request. SERVICE CONTACT NYK Copyright: Published twice monthly by 4Media, PO Box 6222, Dunedin 9059 All statements made, although based on information believed to be accurate and reliable, Anna Raina cannot be guaranteed, and no liability can be accepted for any errors or omissions. 021 225 3749 or 09 915 2710 Reproduction of autofile in whole or part, without written permission, whether by xerography or any other means, is strictly forbidden. All rights reserved. [email protected] SUN PHOENIX CO.,LTD.

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sensors stored providing real-time information information on: and databases such as: Workshops tackle new technology N user details N vehicles N N historical data infrastructure N “Broadband could have been “The conversations reflected and increase road safety was tabled Vinsen says the IMVIA has formed N users unique identifiers (eg. via smart card use) N timetables cheap in urban areas and expensive where the government’s up to,” – and what could get in the way of no particular views on ITS yet, but is Communications N maps in rural areas where we have tourism says Vinsen. “There are no set ideas that. It was felt the biggest obstacle aware of some of the technology’s and agriculture, so there could be or direction. That’s an observation could be political will. opportunities and the push for it. Communications similarities with ITS,” he says. based on ITS being a technology “This is all the start of cars “We’re also aware since we “But the government is now that’s developing at a rapid rate. talking to cars, cars talking started observing this matter 15 COmPUtEr PrOCEssIng looking at ITS seriously. It’s been “There’s a place for ITS in to infrastructure and active to 18 months ago that it has been Communications CaPaCItY dabbling in the past. The question is transport but we’re unsure where. infrastructure, such as signs. accelerating with the information how and why it should be involved. These MoT sessions and the “Some scenarios were covered. coming out and the thought being Communications “The MIA welcomes the conversation paper are about One was what would happen if given to this issue,” he told Autofile. automated leadership and it would be useful tackling things we could be doing, there was snap election and the ITS are already being mandated User interface: control systems: to have a strategy on the preferred and what the opportunities and MoT was no longer able to spend in some jurisdictions, such as E-call input and output devices N vehicles for users and operators direction, such as when the obstacles are.” $1 billion on ITS. What advice in Europe. N infrastructure government would step aside and Using ITS to reduce congestion would you give to the minister?” But Vinsen believes the most let industry get on with it. David Vinsen, chief executive of the IMVIA, went along to the Auckland workshop. It was attended by about 30 “The overarching concern is people, of which five or six were from the MoT. Some were from telecommunications companies, the compatibility of anything and traffic management and – David Vinsen, IMVIA engineering. that’s mandated.”

A representative from the Joint pressing concerns relate to the Traffic Operations Centre in Auckland compatibility of systems and the WE TAKE PRIDE IN told the meeting there could be timing around changes required. problems with legacy systems. “The IMVIA will play a full and CALLING OURSELVES YOUR “It was decided to get the active role in discussions and cheapest solution at the time, but submissions on ITS,” he stresses. SOLID FINANCE PARTNER many computers are incompatible “But compatibility is the big with ITS,” says Vinsen. “They issue as we see it. There are still weren’t future-proofed and arguments going on between cannot be expanded.” manufacturers and countries about We’ve been providing The ITS workshop reminded protocols to be used. him of 2004 and the early days with “The European Union might do Market-leading commission exhaust emissions. one thing, Japan something else Flexible fi nancial solutions “On the first day, there was a and the US something different. Experienced lenders group of disparate people talking “The overarching concern, about health issues,” Vinsen recalls. however, is the compatibility of Consistent criteria “We wanted to talk about anything that’s mandated and Dealer support vehicles, but there were discussions making sure New Zealand’s systems Fast approval about modal shifts onto bicycles are capable of coping with ITS and and public transport.” dealing with cars coming in.” One of the issues for the MIA for more than 20 years... WHERE CAR INDUSTRY STANDS is that satellites don’t sit directly The way forward for ITS will be above New Zealand and this complex, with the government creates a shadow. AND OUR DEALERS AGREE! looking to establish its role and Around Milford Sound and to remove barriers to unlock the the Southern Alps, for example, technology’s full potential. reception for GPS is poor so the A strategic approach will only government could get involved in be successful with collaboration positioning them in better places. between the Beehive and industries, “There are different issues with Freephone 0800 808 058 Ph Kim Dwyer on 021 595 124 or visit avantifi nance.co.nz such as the automotive, transport road users and fleet management and communication sectors. for infrastructure, while MIA 

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sensors stored providing real-time information information on: and databases such as: N The difference N vehicles user details N N historical data infrastructure N N users unique identifiers in systems (eg. via smart card use) N timetables Communications N maps ITS include technology that operates on individual vehicles Communications and what’s around them. COmPUtEr PrOCEssIng These systems require no outside infrastructure to Communications CaPaCItY operate, and include the likes of adaptive cruise control and Communications blind-spot technology. automated Then there are systems that User interface: control systems: require the car to know where input and output devices N vehicles it is and communicate this for users and operators N infrastructure information across a network. An example is E-call. Key components of a standard ITS Some ITS collect information on network usage. These  members put technology into driving vehicles less often.” “This is a fast-moving field and require external infrastructure cars that doesn’t generally rely on Car safety over the past 20 years the government will struggle to to “talk” to vehicles and infrastructure but some systems has mostly related to protecting keep up, but it needs to get on top systems. do,” says Crawford. occupants, such as with the frontal- of the issues and make progress. They include real-time “The government might reserve impact rule, but ITS will work to “Simply switching off tracking and GPS congestion radio spectrum for ITS, which will prevent accidents happening in technologies at the border is no management, and fleet need to happen for something the first place. longer a solution in the medium management and monitoring. such as E-call when signals go One issue that needs to be to long term.” across a network. tackled is how the transition will “If the market provided a network, be managed. who would connect to it and how? For example, what happens With a proliferation of systems, it if someone buys a new car with wouldn’t be a good idea to route blind-point technology and gets them through 911. It’s important to used to it. HAPPY plug coverage and network gaps.” He or she then drives a vehicle WITH YOUR CURRENT Crawford also believes ITS without it, but is used to seeing the

will improve productivity and blind-spot indicator and assumes ARE YOU VEHICLE SUPPLIER economic growth, especially by – because it isn’t showing – that it’s ? linking sea, air and road. clear to move lanes. WHAT YOU GET WITH “We believe the government’s The MIA also raises these points: role is one of enabling rather than  Who will foot the bill for the provision unless there’s a case infrastructure? to provide systems to accelerate  Do we allow proprietary economic growth.” systems that need RELIABILITY He says cars are becoming more infrastructure to be used, or First choice for NZ dealers for 20 years technological, and will react and does New Zealand aim for EXPERIENCE respond more quickly than humans uniform standards? Our buyers are knowledgeable about NZ dealers requirements to prevent accidents. ITS in new vehicles will focus on “Generally, the MIA supports ITS CHOICE 100,000 vehicles per week available through our auction search engine accident prevention because the as they improve productivity and industry can only go so far with safety outcomes,” says Crawford. STOCK READY FOR SHIPPING Extensive range of pre-purchased stock available for shipping NOW protection systems for occupants. “We welcome the MoT’s initial “If they become cleverer, will work to consider what, if any, PEACE OF MIND All vehicles Ramp Inspected before departure motorists have less driving skills? interventions the government Probably yes, but the safety of the ought to pursue to encourage the TRUE DEALER WHOLESALE fleet may be improved. When systems uptake of ITS. Fixed fee includes all Japan side: transport, documents and taxes improve safety, the issue is when they “The MIA believes it’s appropriate STRICTLY DEALER ONLY should become mandated. the government takes a lead to Heiwa Auto never sell or export vehicles to private buyers “Some technology may cause ensure any infrastructure required to Reece McKerrow Ph: 021 988 727 Greg Bardsley Ph: 0279 363 595 motorists to become distracted make these systems work effectively www.heiwa-auto.co.nz when using it, or when they are is identified and planned for.

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[continued from page 1] Dealer landed with $22k fine illegal before he was prosecuted. Taylor was unregistered. He sold with third-tier lenders before One buyer was charged more than In 2006, he was warned for not more than 200 low-value vehicles committing to them.” $2,700 in interest on a cheap car. displaying supplier information and targeted buyers with poor The commission found Taylor Taylor, who has operated yards or notices – the predecessors to credit histories, including those breached the CCCFA by failing to premises in south and west Auckland, consumer information notices who were bankrupt. provide key information in credit also charged unreasonable loan (CINs) – in breach of the FTA. Ritchie Hutton, head of contracts and they had details establishment fees. In 2007, he got another investigations, says: “We believe likely to mislead. These ranged from $250-$500 warning for failing to disclose “key for a PPSR fee when it cost about information” under the CCCFA $5, while mainstream finance and for charging an unreasonable companies charge around $40. personal property security The investigation discovered registration (PPSR) fee. “There aren’t any sanctions Taylor breached the FTA on a In 2009, he was warned for number of sales, including claiming including false and misleading now stopping Taylor from he was registered meaning he information on a CIN about the “misrepresented the trade, price payable and that the vehicle trading.” – Commerce Commission qualification and skill of the supplier”. was damaged. Taylor said cars had been sold by The Commerce Commission Taylor deliberately targeted This included providing finance tender and were exempt from the launched its investigation into vulnerable customers and under a false name, Bankrupt Consumer Guarantees Act (CGA). They the more recent offending after displayed a disregard for laws. Lending Ltd, when he was the weren’t and his “tender forms” stated getting a complaint from a “We encourage everyone to be lender or finance party. sales weren’t subject to warranties. member of the public. wary of non-registered traders and He charged interest between 2.95 Buyers were then sold It then found that – between ensure they understand the terms per cent and 35.78 per cent higher unnecessary warranties for October 2009 and June 2011 – and implications of agreements than the stated rate of 25-30 per cent. between $750 and $1,250 for  TAKE CONTROL with Dealer Dashboard  Never be caught-out with vehicles in your Trader Network  At a glance view your current trader network vehicles  Tag vehicles for urgent attention  Quickly view graphs of vehicle age and time in stock

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6 | www.autofile.co.nz news

 mechanical issues when they were “If misled as to the scope of he’s banned from trading. “competing considerations”. covered for by CGA guarantees. [CGA] guarantees, consumers are The commission says it uses Much depends on the case’s Examples of his law-breaking vulnerable to the suggestion they a range of tools – including circumstances, and attitude and are detailed in court documents purchase a warranty to obtain a education, advocacy and warnings responsiveness of the parties. It obtained by Autofile. degree of certainty the vehicle will – to “achieve good understanding may issue a warning letter instead Between April and May 2010, work as expected. of the law and compliance by of litigation when it considers: Taylor sold at least five cars to a “Untrue statements were people and businesses”.  The evidence gathered is business. He said he was trading important to the decision-making Its enforcement guidelines strong enough to establish a as Nationwide Cars but when of consumers determining whether explain what it can do and what prima-facie case. completing the paperwork, he to purchase a vehicle from the factors are considered when  There is likely to have been a used his former partner’s expired defendant – as opposed to another deciding on a response. They can breach of law.  But the matter can be resolved without legal proceedings.

The decision to take a low-level “We encourage everyone to be response, such as a warning letter, is made in relation to specific facts wary of non-registered traders.” at a specific time. – Ritchie Hutton, Commerce Commission If the commission later learns more, or if the conduct reoccurs, it reconsiders matters and may adopt registered trader number. dealer – and how to fund that. be found online at www.comcom. a different response. When interviewed, he admitted “The conduct was intentional govt.nz/enforcement-response- “The three warnings issued to to this. “The defendant accepted sales and culpability was high. While guidelines/. Taylor were on discrete matters,” a weren’t made by tender and tender vehicles sold were of modest When determining spokesman told Autofile. “As he is forms were an attempt to avoid the value, the impact of the conduct enforcement, the commission a registered motor vehicle trader, CGA,” says the summary of facts. had the potential to be significant doesn’t apply a rigid formula but there aren’t any sanctions now Taylor failed to provide CINs given the target market was low- exercises judgement based on stopping him from trading.” for some cars. The Consumer income purchasers. Information Standards (Used “There was potential hardship Motor Vehicle) Regulations require in charging $750-$1,250 for an traders to display cards for each unnecessary warranty and $250- vehicle for sale. A copy must be $400 for an unreasonable PPSR fee. given to the buyer and one kept “The commission is, however, on the trader’s file. aware the majority of purchasers But he was unable to supply his ceased making payments within a copies of CINs relating to sales from short time, so actual harm caused November 2009 to January 2011. was limited.” Under the CCCFA, creditors The commission submitted JAPAN

must disclose key information the fine’s starting point should be AUCKLAND within five working days of signing between $45,000 and $55,000. A to KAWASAKI contracts. Taylor’s varied but each reduction of up to 10 per cent was OSAKA NAGOYA

WELLINGTON one failed to adequately disclose appropriate for reparations and up NELSON required items. to 25 per cent for a guilty plea. LYTTELTON These included the creditor’s “Although the defendant has name, initial unpaid balance, how previous convictions, no uplift is NEW ZEALAND the estimate of the creditor’s loss on required given there has been no full prepayment was calculated and relevant offending in the past 15 a statement of the right the cancel. years,” states the submission. service The court documents state to DOOR In sentencing Taylor on July Full RPORT that when asked about interest 11, Judge Collins acknowledged Vessels arriving every two weeks rate calculations, he replied “the his willingness to confront his RServicing Auckland, Wellington, Lyttelton rate depends on how much of a offending and his personal & Nelson with ‘Direct Port Calls’ shithead they are”. circumstances. PPSR fees of $250-$500 CALL ME NOW! contravened the CCCFA, which WHEN ACTION IS TAKEN Karla Sorensen prohibits unreasonable fees in Autofile asked the Commerce Mob: 0276 796 981 contracts. Commission if it has a warnings Ph: 09 373 5881 Fx: 09 303 0072 “The defendant misled policy, why it didn’t prosecute Email: [email protected] consumers in a meaningful way,” the Taylor before issuing him with www.dolphinshipping.co.nz commission’s submission states. three separate warnings and if

www.autofile.co.nz | 7 news Extra port service launched UTOHUB is opening on the table for buyers in that a second facility in vehicles are inspected over there, England to provide UK seen as market hub and reconditioning, planning Avehicle importers with more Providing inspection capability in Southampton enables JEVIC to and cost evaluation is more of a options for its door-to-door maximise on the investment in its UK operation for cargo bound for this certainty especially when pre- package to New Zealand. country and other markets. selling,” he told Autofile. The new service in That’s the view of Euan Philpot, chief executive officer of JEVIC New “The UK doesn’t have the Southampton is being offered Zealand Ltd. same rules for damage and rust, by the logistics company to Following the success of the inspection centre in Felixstowe, JEVIC but we’re the only company complement the facility that has been approved by the Ministry for Primary Industries and NZTA to that includes inspections and opened in Felixstowe last year. complete biosecurity and border inspections at Southampton. certifications for this prior to AUTOHUB has again teamed “We’re pleased to add this new port facility to our southern shipment. up with JEVIC, which completes hemisphere focused operations in UK,” says Philpot. “Should a vehicle fail our Ministry for Primary Industries “The decision to provide this service follows our research into market stringent inspection processes, (MPI) biosecurity and NZTA trends and developing our services in Felixstowe.” the buyer can pull back, receive a structural border inspections Southampton offers roll-on, roll-off opportunities for exporters and report with pictures and can then in the UK to give buyers more Kiwi importers with two shipping lines regularly carrying New Zealand- make a decision on what to do, control over vehicles they ship. bound cargo, while Felixstowe is a container-only facility. which is one step ahead of Japan.” A partnership has also been “Extending our inspection services to AUTOHUB in the Southampton Southampton is the main UK established with shipping line facility was a natural progression with the Felixstowe centre having been port for ro-ro services and about Hoegh. It operates roll-on, roll-off in operation for one year,” he says. 100 vehicles a month are coming vessels out of Southampton, “That’s providing this service continues to build on the great here on them. which is one of the main departure relationship the two global companies share.” AUTOHUB now has the ports for standard and large cargo Philpot told Autofile that JEVIC has researched the UK market with potential to also ship heavy heading to New Zealand. the various players involved and has analysed the type of cars being trucks, caravans and larger units The opening of the extra exported from there. to New Zealand. facility will allow increased “There has been heightened interest in UK vehicles in the past 18 Joe Barnett, AUTOHUB’s volumes of vehicles to be months and we sensed this was a good opportunity,” he explains. “It’s not European manager, adds: inspected in the UK on behalf of just about New Zealand, but other market opportunities as well. “Putting these services into place AUTOHUB. “Southampton is a port where roll-on, roll-off is more traditional isn’t cheap or easy, so we had Ro-ro ships also allow larger rather than containerised cargo. Certain classes of vehicles suit this restricted this process to our units to be transported, so a full scenario and to have capability there is strategic. Felixstowe port operation. range of pre-cleared vehicles can “Business has developed in the UK since Felixstowe opened and with “However, the deal we struck be imported from England from those systems in place we’re proceeding to the next part of the jigsaw. with Hoegh and a port service “We’re pleased with how it has moved ahead and this is the next August 13. provider allows us to replicate logical stage. We will continue to look at the overall picture there because The fully cleared and checked the Felixstowe operation in the UK is in the development phase for us.” vehicle service from Southampton Southampton with ro-ro vessels.” complements AUTOHUB’s AUTOHUB can stop Felixstowe operation, which deals John Davies, AUTOHUB’s operate as one” and having a second biohazards and sub-standard with containerised exports. managing director, says the one doesn’t double the expense. vehicles that don’t reach border Another extra service will Southampton operation doesn’t “The benefits of services we inspection standards before they be the pre-clearance of used need to stand on its own two feet offer include biohazards being left are loaded. caravans through both ports. because the two sites “almost in the UK and there’s something “We’ve seen this played out time and time again at Felixstowe. AUTOHUB and JEVIC ensure stringent We had a Land Rover that needed inspection processes are followed before vehicles are shipped from the UK 14 hours’ cleaning before it met MPI standards. “And identifying accident- damaged vehicles prior to shipping has allowed buyers to stop the process and return vehicles to vendors or resell them in the UK.” AUTOHUB started shipping cars from the UK to New Zealand in 2011 to complement its routes from Japan to New Zealand and Australia.

8 | www.autofile.co.nz AUTOHUB BEINGBeing ROLLED Rolled By YourBY CurrentYOUR LogisticsCURRENT LOGISTICSProvider? PROVIDER?

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AutohubAutohub full Port full to Port Door to DoorLogistics, Logistics, Japan Japanto NZ, to UK NZ, to NZ. UK to RegisterNZ. Register NOW NOW at www.autohub.co.nz at www.autohub.co.nz Ph Tony: 09 411 7425 or 021 611 271 industrynews profile Revved up for bike safety ark Gilbert is taking a The Motorcycle Safety Advisory people to and from work safely. get to their destinations a few wealth of experience Council was set up to give bikers Another message is that getting minutes earlier, or might not. into his two-year a say about how ACC spends the behind the wheel or handlebars “It’s pretty clear in Europe. Drivers appointmentM as chairman of the $30 levy it added to motorcycle shouldn’t mean switching off – it’s only get in the fast lane to overtake. Motorcycle Safety Advisory Council. registrations in 2010. a time to concentrate. On Germany’s autobahns, you get The former managing director “I didn’t want to go straight “Having lived in the Philippines, motorists doing 200kph and they of BMW Group NZ hopes his back to working with cars, you expect people to never do will flash you to get out of the way. management and leadership skills although there were opportunities. what’s obvious. That 360-degree But Germans are well-schooled on will stand him in good stead, and “I started down the non- radar must be on the whole time. the protocols and respect them. he’s looking to foster his motor executive road by becoming a “When it comes to motorcyclists, “It’s about changing habits industry connections. and recognising issues, Since retiring in Mark Gilbert with a BMW R1200 GS such as every vehicle December after 25 years having a blind spot.” with the marque, he hasn’t The council’s projects been wearing out the focus on safer roads, armchair covers. vehicles and road users. Its He’s a trustee for the recent work has included Product Stewardship a biker visibility project, Foundation (PSF) and reducing fatalities on Home of Cycling Charitable the Whangamata loop Trust, and chairs the connecting Coromandel Tyrewise working group to towns and Operation Green promote stewardship for Line to report effluent spills. end-of-life tyres (ELTs). “I’m looking forward to “Chairman of the working with a great group council is a natural traverse of people at the council. from managing director,” Things are being done, says Gilbert. but there’s more to do. It’s “You’re involved in early days and I’m very every part of the business. enthusiastic about this role.” You’ve got to motivate and advise people, and be ROLES IN GOVERNANCE responsible for delivering Gilbert is a trustee of the what you promise. PSF and chairs Tyrewise. His “That’s the kind of ELTs role has seen him chair challenge I like, particularly a range of stakeholders, when the desired outcome from tyre makers to the is as significant as better automotive industry and safety for motorcyclists.” from Local Government NZ So what will Gilbert’s to the Tyre Recyclers’ and approach be to the challenges ahead? PSF trustee and decided working car drivers need to look and look Collectors’ Association. “You need to have goals and ‘around’ the industry was where again and maybe once more. “Market failure to address ELTs is work out how to reach them. I start I wanted to be. Everything I do “Many people have done a being addressed under the Waste with the end in mind. I will wish to involves some form of mobility.” Rossi or a Schumacher, but there’s Minimisation Act. The working group agree objectives with the council Gilbert’s keeping an open mind the surprise factor to consider. will soon report back to the Minister and work on delivering them.” on road safety, but improving When something pops out of a of Environment. Gilbert is no stranger to two rider safety and car drivers’ skills side gate or street, it’s difficult to “You don’t have to be a greenie wheels. He got his first set in 1968 needs to be balanced and he’s “not avoid when tapped out. to understand putting tyres in the and rode his Suzuki 50cc around secular about”. “This is an example of taking ground isn’t such a good idea. Timaru and of late he’s been “Car drivers can be blasphemous personal responsibility by “We need to adopt a cradle-to- spoiled by BMW’s fleet and some about motorcyclists and vice-versa, considering the possibilities ahead.” cradle approach to establish what family inventory. He rides for fun but only changing our habits and Drivers’ behaviour on motorways purposes they can service and and recreation, and enjoys the attitudes will fix that.” is of concern. One example is there are numerous. freedom of the road. Health and safety at work is leaving stopping distance space “It’s not only about car tyres. “Everyone who uses roads has topical because of the Pike River only for someone else to nip in. Just look at the size of those on a responsibility for safety. It doesn’t tragedy, and he feels emphasis “Also, people steer left, right earthmovers. They will need to be matter how many wheels you have.” must also be placed on getting and all over the place. They might cut up and the metal ripped out. 

10 | www.autofile.co.nz industry profile

 It’s not a very pretty business.” after BMW NZ became a member. He has also enjoyed seeing “With businesses – and in He then returned to different automotive associations business relationships – there At a glance BMW NZ as managing working together because there’s has to be sustainability. You Mark Gilbert’s automotive director until retiring potential for other industry- cannot just go on ‘today’s great career started in June 1985 in December 2012 related projects, such as vehicles idea’ because actions need to be with Moller Volcorp Ltd as after eight years in the and batteries. monitored and measured. the general manager of the top job. Looking at some of the “With my BMW hat on, it was car division. Gilbert, who drives a organisations Gilbert is involved important for the company to run He became BMW NZ’s BMW 5 Series, was also with, “sustainability” and with Efficient Dynamics for cars. marketing director in February president of the Motor Industry “environmental” stand out. “It goes back to the global 1988 and stayed with the marque, Association from September 2011 He used to be the Kiwi trustee financial crisis [GFC] and the through numerous roles, for the to December 2012. on the Mabuhay Trust in the downward spiral in Detroit, but rest of his career. His interests include Philippines and served on the NZ car makers in Europe decided to Gilbert became managing new technologies, product get ahead of the game director of BMW Philippines stewardship, wine, skiing, golf, and try to solve every Corporation in December cycling, motorcycling, road issue under the sun.” 1999, working in Manila until safety, reading, management “It’s about They took existing September 2004. development. technology and worked changing habits with suppliers to make what was going on in Detroit. mainly for Europe in the past have products better, which was “But those times produced a been outstanding here meaning and recognising also necessary because the plethora of new innovations, such we haven’t really had to worry European Union wanted to as automatic stop-start and brake about hybrid options.” issues, such as lower emissions. energy regeneration. But for the next two years, “It’s unacceptable for “BMW has many patented firsts, Gilbert is focused on getting every vehicle leading car brands to wait usually leads and always has well- road users to take personal for legislation to determine proven technology. responsibility and to “look and having a blind what they should be “Its diesel engines produced look again before moving”. doing,” insists Gilbert. – Mark Gilbert “For example, Labour was spot.” looking to implement CO2 Business Council for Sustainable regulations here, but after National Development’s executive. was elected that was cancelled. Gilbert, however, doesn’t “What we at BMW NZ decided to consider himself to be a tree do was to bring forward the arrival of hugger or ardent environmentalist. the best engines and technologies He sees himself as more of a from Europe to New Zealand. believer in the triple bottom line, “We could do this because the which is driven by economic, social government and oil industry had and environmental outcomes. invested in the refinery and produced The interest in cycling and the high-quality and low-sulphur fuels.” Avantidrome near Cambridge Profit is clearly important, stems from his son, who was a but pushing ahead with these member of professional road teams advances “wasn’t so profitable in Europe and the US. for BMW at the time, but we were “I was in a position to support determined to bring in the best him overseas, I’ve always retained an engines and it was a sustainable, interest in cycling and was successful long-term decision”. Trans Future 6 Voyage 64 when I applied to be a trustee of the Gilbert believes the marque osaka 1 Jul, Nagoya 2 Jul, kawasaki 6 Jul, Home of Cycling Charitable Trust. has always been a market leader, Auckland 25 Jul, Lyttelton 27 Jul, Wellington 29 Jul, Nelson 30 Jul “The velodrome is massive. but not always first. With hybrid It’s not just about cycling down technology it has taken a different Trans Future 5 Voyage 68 there. It’s developing into a centre route in not having created a osaka 15 Jul, Nagoya 16 Jul, kawasaki 20 Jul, of excellence with the rowers, specific model range. Auckland 7 Aug, Lyttelton 9 Aug, Wellington 11 Aug, Nelson 12 Aug Triathlon NZ and High Performance With electric vehicles, BMW is Sport NZ migrating to Cambridge. taking a standalone structure in Trans Future 7 Voyage 64 creating the I Brand, so differing osaka 29 Jul, Nagoya 30 Jul, kawasaki 3 Aug, SUSTAINABLE INDUSTRY product strategies come into play. Auckland 22 Aug, Lyttelton 24 Aug, Wellington 26 Aug, Nelson 27 Aug Gilbert’s past work on what was “With the GFC, a lot of people then called the Business Council for thought the sun was setting on Sustainable Development developed the vehicle industry especially with

www.autofile.co.nz | 11 new cars Eight speeds for luxury SUVs he new Grand Cherokee been introduced and is powered Features include the new has arrived at dealerships, by the 3.6-litre Pentastar V6 engine Uconnect system and seven-inch with Jeep confident to offer an entry point of $64,990, colour instrument cluster display. itT delivers a combination of excluding delivery and dealer costs. The high-performance SRT powertrain options, craftsmanship All models’ refined exteriors model is available with a 19-speaker and advanced safety features. include bi-xenon headlamps with and 825-watt Harman Kardon An eight-speed transmission signature LED daytime running surround-sound audio system. drives the range to reduce fuel lights, new wheel designs and There are three four-wheel-drive consumption and emissions styling changes. systems – Quadra-Trac II, Quadra- open-road fuel consumption of while improving acceleration and The interiors boast leather and Drive II and the SRT-exclusive 6.5l/100km and 570Nm of torque. “enhancing the driving experience”. exotic open-pore wood trim, and Quadra-Trac – Quadra-Lift air The range includes two A new Laredo 4x2 variant has three-spoke steering wheels. suspension, and Selec-Terrain and benchmark V8s – the 5.7-litre Selec-Track traction systems. 259kW and the 6.4-litre 344kW V8s. The new Overland Safety features include forward The SRT reaches 100kph in five variant of Jeep’s Grand Cherokee collision warning with crash seconds and has a top end of 257kph. mitigation and speed control to The 5.7-litre has an open-road complement standard active and return of 9.2l/100km and 13l/100km passive systems. on the combined cycle. The SRT’s The Grand Cherokee is offered fuel rate is 10.1l/100km on the open in this country with a choice of road and 14l/100km combined. four engines. After about five million sales The 3.6-litre 210kW V6, worldwide of the large SUV, the including the three-litre 184 V6 Grand Cherokee is now available on turbo diesel, covers the dash these shores in the Laredo, Limited, to 100kph in 8.2 seconds, has Overland and SRT trim levels. Concept showcased ia has unveiled a luxury taller stature, and all-wheel-drive Sailing away with cup crossover concept SUV to for better performance and all- oyota NZ gauge public opinion. weather capability. is marking KThe Cross GT is larger and more The design makes use of 21 years adventurous than the Sorento, the dual rear-hinged doors for easier Tof support for the marque’s current premium vehicle access to the rear seats. The cargo nation’s America’s Cup in the sector, and it’s based on the area is accessed through a clam- campaigns by releasing GT sports sedan’s rear-wheel-drive shell design that incorporates a Emirates Team NZ floorplan. traditional glass hatch and a tailgate. special edition vehicles. Although its lines were penned The Cross GT’s hybrid The cars, which are in Germany, the Cross GT hails from powertrain comprises of a 3.8-litre now in showrooms, are Kia’s design facility in California, V6 petrol engine augmented by limited to models in its which came up with the Track’ster, an electric motor for city driving, recreational line-up and a powerful sub-woofer in the rear. KV7 and Soul’ster concepts and the eight-speed automatic and torque- have braked towing capacities The Land Cruiser Prado VX’s all-new Cerato sedan for the 2014 vectoring all-wheel-drive. between 2,000kg and 3,500kg. extras include front and rear- production year. Combined, the V6 engine and The Highlander, FJ Cruiser, Land bumper protectors, clear tail- The concept SUV’s proportions electric motor produce 678Nm Cruiser Prado VX and Land Cruiser lights, chrome tail-light covers and are similar to its rear-drive of torque and 298kW with an all- 200 VX make up the range and door protectors, and silver roof stablemate with short overhangs, a electric range of 32km. boast commemorative decal sets. rails to offset the special edition’s long wheelbase and a wide posture. The popular Highlander black colour scheme. It offers even greater Limited gains a nudge bar and The Land Cruiser 200 VX visibility due to its exterior side steps. Inside, a Limited also comes in black satellite navigation system sits and features colour-coded rear front and centre in the dashboard. bumper mud guards, a front The FJ Cruiser includes off-road bumper chin spoiler, chrome kit, such as rock rails, a nudge bar number-plate surrounds and side- and a basket-style roof rack. There’s step covers.

12 | www.autofile.co.nz news Pedestrian technology rewarded

he Volvo Car Group has with full auto brake. An illustration of the V40 with its pedestrian airbag deployed rating and won the scooped this year’s Global This system can assessment programme’s NCAP Innovation Award for avoid collisions with best in class in the small itsT pedestrian airbag technology, pedestrians at speeds family vehicle category which is fitted in the V40. of up to 35kph if drivers with the best-ever overall The marque received the honour fail to respond in time. result recorded by the at the Enhanced Safety of Vehicles At higher speeds, the organisation. Conference in Seoul, South Korea. focus is on reducing The V40 scored an all- The world’s first airbag speed before crashes. time high in the pedestrian for pedestrians helps protect To mitigate the evaluation by achieving 88 vulnerable people when they hit the consequences of per cent of the total score. bonnet and windscreen area, where accidents, the Volvo V40, which the bonnet’s rear inflating the “Several studies have there’s risk of serious head injuries. was launched last year, is equipped airbag at the same time. documented that our collision- In China, 25 per cent of traffic with the pedestrian airbag. During inflation, the airbag avoiding systems lead to significant fatalities are pedestrians and in Seven sensors on the front of the raises the bonnet by 10cm and accident reductions in real-life Europe the figure is 14 per cent. vehicle send signals to a control unit. stays in that position. traffic,” says Lotta Jakobsson, senior The most serious pedestrian When the car comes into contact The added gap between the technical specialist at Volvo Cars’ injuries are caused by the hard with an object, the unit evaluates the bonnet and hard components in safety centre. structure under the bonnet, signals. If it registers a human-like leg the engine compartment allows “By continuously introducing the windscreen’s lower edge form, the airbag is deployed. the bonnet to deform by absorbing new preventive and protective and the A-pillars. The bonnet hinges have energy and dampening the impact systems, we keep moving towards In 2010, Volvo moved to pyrotechnical release mechanisms of the pedestrian’s head and chest. our aim that by 2020 no one counteract the statistics by which, when the system is Last year, the all-new V40 should be injured or killed in a launching pedestrian detection activated, pull out a pin and release achieved a five-star Euro NCAP new Volvo.” Marques’ mixed fortunes Inspection talks update olden and Toyota increasing cost of materials. he Vehicle Licensing Reform workshops will be held in late August have reaffirmed their “The objective of the project is (VLR) team has held its to consider the preferred service commitments to make to lay a solid foundation for future second round of talks with delivery model, with implementation vehiclesH at their Adelaide and growth in Australia,” it states. Treference groups on the certificate of talks pencilled in for October. Melbourne plants. The marque recently took on 70 fitness (COF) regime. “The reference group is It follows Ford Australia’s extra workers at Altona to help meet The NZTA held workshops on providing us with a better decision on May 23 to halt its extra orders and another 70 are July 3, 4 and 10 with the groups, understanding of views we’re vehicle manufacturing across the expected to join the company soon. which include vehicle maintenance factoring into the development of ditch by 2016. Mike Devereux, managing and repair organisations, customer an approach to COF delivery,” says About 1,200 jobs will be lost director of Holden, believes the representatives and COF providers. the NZTA. “Our aim is to enable at Ford’s assembly and engine car-making industry in Australia can A driver of reform is the changes from July 1, 2014.” plants in Victoria and the decision survive and has adjusted given Ford’s government’s interest in “reducing There are three independent coincided with it posting an “relatively low production volumes”. compliance costs and enhancing COF providers – VINZ, VTNZ and A$141 million loss for 2012. He says: “Holden agreed a 10- fleet productivity, while maintaining the AA, which all voiced their Toyota Australia, however, says year manufacturing plan with the or improving safety standards”. opposition when the COF proposals it’s committed to its Altona plant Australian government in 2012. Options include having testing were unveiled. in Melbourne where it makes “It would see Holden inject at more sites, including bundling VINZ said having more services Camrys and Aurions for domestic $1 billion in this country and secure inspections and repairs, and providers would amount to the and export markets. production of two all-new global approving operators to manage deregulation of inspections and While the operating environment vehicles up to 2022. The industry their fleets. could amount to “disaster followed in Australia is “extremely tough”, needs swift action to make auto policy The government also wants to by crisis” in relation to vehicle safety. the company says car production settings consistent and competitive.” extend variable COFs from three to VTNZ said plans to put more contributes to the economy. The company has just, however, nine monthly to three to 12 monthly. emphasis on self-regulation would Toyota is 15 months into a flagged pay cuts and possible job The first round of industry make it to “hard to maintain the five-year “transformation project” losses to boost competitiveness meetings in June reviewed the integrity of inspections”. in response to external challenges. and save on the extra A$3,750 it NZTA’s work plan, needs analysis and The AA added it wanted the three These include the high dollar, says it costs to build cars in Australia service delivery frameworks. independent testing companies to market competition and the compared to other countries. A third round of stakeholder be the only COF providers.

www.autofile.co.nz | 13 VEHICLES WANTED DEALERS BUYING NOW N ews in brief Auction house says review will bring opportunities The chairman of Turners Auctions believes the revamp of New Zealand’s consumer legislation will create opportunities for the business. Michael Dossor describes the Consumer Law Reform (CLR) Bill as a significant regulatory change that will impact its operation mostly around Audi VW revised consumer protection laws and a revamped Auctioneers Act. WE PURCHASE NZ NEW CARS AND COMMERCIALS He points out the public will have more protection. “If a consumer is FOR ALL OUR FRANCHISES buying from a business, they will have the same protection no matter Brett Harris 029 293 1232 what channel they purchase through, whether it’s retail, physical or online [email protected] www.farmerautovillage.co.nz auction, or tender.” Dossor adds this will mean in-trade vendors taking on more risks through the auction channel than they currently do. “On balance, we believe these changes will benefit trusted brands, such as Turners, because we can attract more buyers to an auction channel that’s ‘de-risked’ for private buyers,” he says. “There’s also the opportunity for Turners to offer business or trade-only WANTED NOW ! buyer events for vendors who prefer no Consumer Guarantees Act risk, Good quality commercial vehicles and potentially to offer products to vendors to offload risks onto Turners if Bill Julian p: 09 299 9182 m: 021 922 660 e: [email protected] www.augustautos.co.nz they sell to consumers.” Blast from past joins party to mark three decades The first BMW sold in this country VEHICLES WANTED was put on display as part of the Always buying NZ new cars celebrations to mark the brand’s and commercial vehicles. 30th anniversary as a national We buy nationwide. sales company in New Zealand. The silver 1967 BMW 1600-2 Phone Taylor Campbell 027 600 5600 [email protected] was made in Germany and was one of the attractions at the head office in Mt Wellington, Auckland. It was delivered to Richard Bolt in January 1968 and was gifted to the A LWAYS B U Y I N G BMW Group NZ by John R Leggett’s estate in 1997. GOOD NZ NEW VEHICLES It weighs 920kg, produces 63kW of power and 132Nm of torque, has a four-speed manual gearbox, makes 0-100kph in 13.3 seconds and has a top speed of 160kph. Some work was recently completed on the car, which meant it was out of Call Guy Walker 021 992 048 service for a while, but generally speaking it’s used by the marque at events. The party on July 4 also saw BMW staff catch up with employees of VEHICLES WANTED neighbouring companies, who had the chance to drive some new cars. The most popular model was a new BMW 6 Series Gran Coupe with a 4.4-litre V8 petrol engine. The 5 Series ActiveHybrid and Mini Countryman and Roadster also attracted a lot of attention. BMW dealers, authorised service outlets, key suppliers and partners received an appropriately branded cake to enjoy. ALL PORSCHE, LAND ROVERS, RANGE ROVERS, JAGUARS AND VOLVO MODELS Simon O’Reilly I 021 31 9992 I [email protected] I www.armstrongprestige.com Marque aims to outperform partner with electric car Nissan is looking to roll out an urban electric vehicle (EV) that’s better than Mitsubishi • Mercedes Benz • Honda its alliance partner Renault’s Twizy. Hyundai • Isuzu Utes www.inghamdriven.com SsangYong • Great Wall While Renault is marketing its small EV as an alternative to scooters, Karl Briggs 0274 721 551 We purchase NZ new cars & commercials. Nissan thinks its model will have more to offer. Its urban car will be [email protected] All makes & models. Anywhere in NZ. compact and nimble like a motorbike, offer weather protection and have the safety features of a conventional car. Nissan thinks there are possible optimisations with this kind of vehicle. These could be delivered through ideas from its Land Gilder, a two-seat Buying: Vans, Utes, Light Trucks. Nationwide. concept EV showcased in 2009. The marque sees a correlation between Contact Gareth 021660180 [email protected] www.317.co.nz the Quashqai compact crossover and concept EV. Toyota is travelling down a similar path after showing its i-Road urban concept EV at the Geneva Motor Show. TO ADVERTISE HERE, CONTACT: Ph14 021 | www. 455autofile 775.co.nz advertising@autofi le.co.nz new cars Diesel enters crossover range ubaru has added an Safety features include ABS automatic diesel variant to anti-lock brakes with four-wheel its Outback all-wheel-drive discs and electronic brakeforce (AWD)S crossover line-up. distribution, brake assist, child- It’s the first time the marque has seat anchor points and an engine mated a lineartronic continuously cradle, which helps isolate the variable transmission to its engine from the passenger cabin in turbocharged engine. heavy crash situations. Among the highlights is There’s also a reversing adaptive transmission control, camera, side intrusion bars and which delivers responsive driving the marque’s electronic stability in tune with engine speed changes. system, vehicle dynamics control. There’s also a seven-speed The interior has dual-zone air manual mode to achieve faster bumper, fog-light surrounds and “The diesel automatic introduces conditioning, cargo area light and and smoother gear changes wheel patterns. the choice of adaptive control security blind, two map lights, compared to conventional It’s powered by a and stepped variable control from height and reach-adjustable steering automatic transmissions. turbocharged two-litre four- the one transmission,” says Wallis column, height-adjustable driver’s The Outback 2.0D automatic is cylinder horizontally opposed Dumper, managing director of seat and 60-40 split-fold rear seat. priced from $59,990 – $2,000 more Boxer engine, producing 110Kw Subaru of New Zealand. There’s an iPod, MP3, WMA than the manual – and includes of power at 3,600rpm and 350Nm “It plugs a gap in our model and DIVX-compatible single CD factory-fitted satellite navigation. of torque from 1,800-2,400rpm. line-up. A significant proportion of six-speaker audio system with It shares a wide range of other In the combined cycle, fuel medium SUV sales are automatic USB and an auxilary jack, while changes to the 2013 year range. consumption is 6.5l/100km and diesels and we haven’t ‘played’ in the entertainment system also These include a revised grille, front CO2 emissions are 172g/km. this space.” accepts Bluetooth. Luxury prices carried over VEHICLES WANTED olden has ramped The eight-inch colour up technology and touchscreen has Holden’s MyLink luxury for the Caprice app-embedded technology, Mercedes Benz Hand Caprice V Series with two including enhanced voice Volkswagen powertrains and carry-over recognition. Other features are full recommended retail prices. iPod integration, and Pandora and BMW The range-topping V Series has Stitcher SmartRadio built-in apps. a six-litre engine and six-speed The model has auto-park assist Audi automatic transmission for $85,490. for parallel and right-angle parking, The Caprice is powered by reverse traffic and blind-spot alerts, Lexus Holden’s 3.6-litre LPG V6 engine front and rear-parking sensors, and mated to a six-speed transmission a rear-view camera. Toyota and is priced at $75,190. There’s also electric park brake It features new premium leather with automatic release, hill-hold Nissan front seats, 18-inch alloys and control, hill-start assist, trailer sway Chrysler chrome exterior detail. control and remote vehicle start. The Caprice comes with sensor The V Series has a new rear- Jeep key technology with passive entry seat entertainment system, DVD, and push-button start, and satellite auxilary input and dual-channel Dodge navigation with full-colour mapping. wireless headphones. Extra features include forward We are always looking to purchase late model Holden’s new Caprice V Series collision alert, lane-departure NZ NEW CARS AND COMMERCIALS warning, leather front and rear bucket seats, 19-inch alloys PAUL CURiN 0274 333 303 [email protected] and quad exhaust outlets, Bose audio system and miles motor group electric sunroof.

www.autofile.co.nz | 15 tech report

the IMVIA technical Report is proudly brought to you by leading certifi cation service provider, VINZ from the trade and for the trade Tribulations of emission codes here has been a recent upsurge in dealers buying Part of a certificate issued by DEKRA; “GH” emission-coded Ford’s 2007 GH-WF0AOD Focus is Euro 3, whereas a 2007 GH-WF0HYD TEuropean-made vehicles from Japan is probably Euro 4 emissions compliant because a proportion of them can be proven to be Euro 4 compliant. With some manufacturers, there are no issues as they elected to carry MALCOLM YORSTON IMVIA Membership and over their Euro 4 vehicles into Technical Services Manager other markets. For others, however, there We can obtain emissions are concerns because they information for many vehicles elected to supply Euro 3 and from DEKRA – a multi- Euro 4 models into other national certification agency countries, including Japan. – on an individual vehicle- Many marques that were Euro 4 by-vehicle inquiry and we are compliant in the UK and Europe doing this on a daily basis on from the mid-2000s may have had behalf of members. different engines and powertrains The price of an emissions for the vehicles supplied into compliance certificate varies different markets. depending on the amount of Just because they were research the certification agency compliant in Europe doesn’t has to do to establish compliance. automatically mean vehicles The IMVIA supplies these imported into Japan also comply certificates to members at a with the rules. competitive rate, while non- Ford’s Focus is a classic members pay a higher price. example. A 2007 GH-WF0AOD We’re also trying to obtain test is Euro 3 whereas a 2007 GH- data information for some vehicles in WF0HYD is likely to be Euro 4, so an attempt to see how close some of extreme care must be taken when the Euro 3 vehicles are to Euro 4. checking auction sheets. The Fiesta We can then establish if we are comes equipped with Euro 3 and able to obtain exemptions for some Euro 4 engines. has closed and information is no of the “non-compliant” vehicles that BMW’s X3, X5 and Mini are also longer available for this marque, Most Audis comply from 2005, as have been inadvertently brought problematical with some complying so our recommendation is to only well as the Volvo V70 and possibly into the country. with Euro 4 and others with Euro 3. consider Saabs with triple-digit other Volvos because it was one of The IMVIA cannot guarantee The 1 series BMW was emissions codes. the earlier producers of Euro 4 cars. success with this, but it’s worth a try introduced with a Euro 4 engine. Other makes and models The IMVIA has built up a to see if we can free up some of the In most cases information is we’re able to obtain emissions database of compliant vehicles. problems that have been imported. available for these, although we’re information that confirms Euro 4 We will advise members with unsure about other models. compliance include Volkswagen’s individual inquiries as to the For more information, One brand to keep well-away Golf, Passat, Polo, Eos and Touareg possibility of used imports being contact Malcolm Yorston, of the IMVIA, on (09) 573-3058 from if it is GH-coded is Saab. It from 2005 onwards. able to get emissions certification.

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16 | www.autofile.co.nz sales talk

Working to get PROTECTA Nationwide F & I results June 2013 over objections 13%

Finance 42% t’s vitally important to product. Give clients have an unwavering real-life examples, belief that every analogies, testimonials 11% customerI needs to buy or statistics to validate Payment Payment every product from you their need for the protection 21% New every time. product. Used This belief system, As a mechanic 12% coupled with a uses appropriate GAP GAP professional sales Elsrin Mil tools for specific jobs, 25% presentation, will provide Business development – you need an array business manager training the foundations to set of tools to use when 10% up sales opportunities and best a customer doesn’t recognise the

chances to maximise income. need for finance and insurance. Insurance 12% Best result $982 Nobody achieves 100 per cent Worst result $336 strike rates all of the time, but ADDING WEIGHT TO VALUE your belief and sales systems can Buyers make most decisions based MBI overcome objections. on value. They buy when the 49% It’s important to ensure you’re perceived value is higher than the dealing with a real objection in product’s price. Think of it like a set 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% the first place. False objections are of scales, with value on one side impossible to overcome. and price on the other. All you can do is try to If someone questions the interest uncover the genuine reason why rate or cost of mechanical breakdown people are saying no by offering insurance, they want proof the value alternatives that may satisfy is higher than the price. hidden, yet real, objections. You can do this by highlighting benefits and providing examples, WHY CUSTOMERS SAY NO testimonials and statistics. If there’s something the buyer It’s costly to income to drop doesn’t understand or believe in, the price until it’s lower than the you will have to start being a sales product’s value. It’s important to person rather than an order taker. add weight to the value side of the There are a number of reasons scales, rather than take profit off. why customers don’t make purchasing decisions – they have DESIRE FOR SOLUTIONS no perceived need for the product, Time has become a precious don’t see its value or have no time commodity. When customers use Committed to evaluate it. time as an excuse to say no, it’s generally because their desire for HIGHLIGHT THE BENEFITS time is greater than the desire for to Adding If customers don’t perceive a need finance and insurance. for the product, show them what Without increasing desire for they’ll lose if they don’t buy and solutions, buyers won’t make time Value to Your what they’ll gain if they do. This for you. Show them the reward can be from a financial, on their invested time security or peace-of- MORE HELP versus the cost of mind viewpoint. IS AT HAND delaying. Business Highlighting Need help overcoming By keeping the benefits will objections or creating more value them interested, go a long way for your customers to make that they will be more to overcoming decision to buy from you? likely to make Freephone: 0800 435 7868 genuine PROTECTA offers one-on-one or time and buy [email protected] • www.protecta.co.nz group training sessions. Please objections to the from you. get in touch to discuss your needs. www.autofile.co.nz | 17 disputes

The case: A stand-off Buyer ran out of time to reject vehicle developed between the buyer, trader, repairer and insurer after after repairs had been carried out the clutch on a car failed. The decision: The tribunal ruled the purchaser left it too late Background Mr Bergh was driving invoices, said she could collect to request a refund under the Cindy Bergh bought a 2002 Alfa on December 30 when the the car and asked her to Consumer Guarantees Act because the vehicle had already been Romeo 147 from Greg Barber transmission failed. He contacted confirm the matter was settled. repaired. The buyer hadn’t told the through U-Sell Manukau Ltd on Janssen, which towed the car to Bergh replied on March 26 to trader and seller she wanted to October 5, 2012, with Janssen the Italian Auto Centre. say she couldn’t accept the car. reject it. mechanical breakdown cover. On January 7, it estimated $2,297 At the May 20 hearing she still At: The Motor Vehicle Disputes In late November, the clutch to replace the clutch and Bergh hadn’t collected it because she Tribunal, Auckland. started to shudder and it failed on emailed U-Sell to authorise repairs. didn’t want it. December 30. Later that day, Gary Haar, of the She felt U-Sell had lied about authority to strip the car. Bergh wouldn’t agree to Italian Auto Centre, emailed Bergh its condition when she bought it U-Sell was prepared to pay to authorise the transmission to to say her mechanical insurance and was concerned it might break have the fault assessed, but Bergh be stripped or pay for repairs if only covered component failures, down again. ignored that offer. The delay in Janssen didn’t cover the costs. but he suspected the failure was repairs was because of that. A stand-off developed between caused by wear and tear. The finding At the March 12 hearing, Hay the buyer, the repairer, Janssen Bergh didn’t give Haar The tribunal considered the car repeated U-Sell’s offer to pay to and U-Sell, and Bergh filed with the authority to strip the transmission. had travelled 123,100km when find the fault. Bergh didn’t object tribunal on February 4. He emailed her on January 16 sold for $5,995. and accepted a loan car from U-Sell She believed the car was suggesting she talk to Janssen. It was probably free of faults, while her car was repaired. defective but didn’t state what On January 22, Bergh emailed but within two months and The tribunal considered she remedy she wanted. At a hearing Haar and Janssen. She stated: “I’m 2,190km it developed a clutch required U-Sell to repair the car on May 20, she wanted to reject it. still without a car and no courtesy shudder Bergh was previously and allowed it a reasonable time car. Barber’s trying to resolve warned about. to do so. The case the issue with U-Sell. Please fix, She ignored that and didn’t Repairs were delayed for two Bergh and her husband viewed replace or refund me.” take the car back to U-Sell for months by her not giving authority the car, which had travelled In an email dated February 15 repairs. Instead, it was driven until to strip the car and Bergh trying to 123,000km, at the trader’s premises U-Sell’s director Miss M Hay sent to the clutch failed after 125,290km. get Barber to pay. and bought it for $5,995. Bergh, she denied it was liable – it The tribunal didn’t consider it Although the transmission The salesman assured Bergh was a market operator and Barber unusual for a thrust-bearing failure repairs were delayed, the it was in good condition and her sold the car. to occur in a 10-year-old European tribunal thought it was fixed in a husband didn’t understand U-Sell Hay’s email contained an offer car at about 125,000km and reasonable time. was a display-for-sale operator. to pay to get the car assessed and thought the Berghs were unduly It would probably have been Bergh appeared to understand provide a loan car until the matter optimistic about its durability. possible to reject the car around she bought the car from Greg was sorted. Bergh didn’t respond. But it ruled the vehicle wasn’t January 7 when Bergh was Barber, the seller on the vehicle Hay emailed her three days later to of acceptable quality when sold informed of repair costs. offer and sale agreement. repeat the offer. because it wasn’t as durable as She didn’t but required U-Sell to She also emailed a repairer The tribunal adjourned the a reasonable consumer would repair it in an email sent that day. saying she had spoken to Barber, March 12 hearing and asked for regard as acceptable. U-Sell, after some delay, did. who was trying to resolve the issue a report. On March 21, the Italian Bergh asked U-Sell to repair the Bergh’s email to the tribunal with U-Sell. Auto Centre submitted invoices to car on January 7. She wanted the on March 26 to say she couldn’t On November 29, Bergh took repair the transmission because a repairs done on her warranty, but accept the car was too late. It had the car to Mt Eden Tyre and thrust-bearing failure had resulted was reluctant to authorise the work been repaired. Mechanical because a check light in pressure plate damage. because of the cost she might face The tribunal noted she had was on. No fault codes related to The clutch and flywheel were if the failure wasn’t a mechanical never given the trader or Barber the traction control or gearbox. removed, the flywheel resurfaced component. notice she wanted to reject the car The invoice stated: “Clutch has and a new clutch fitted. This cost The tribunal accepted, however, and her grounds. a shudder, will need attention at $2,295. Janssen paid $1,882 and that her January 22 email sent to some stage.” The odometer was on U-Sell contributed $413. the Italian Auto Centre and Janssen Order 124,412km. The tribunal sent Bergh the was probably intended as an The application was dismissed.

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18 | www.autofile.co.nz disputes

The case: The buyer of a Fiat Seller’s Trade Me advert had wrong 500 received a silver hard-top but thought he was purchasing a white soft-top based on the contents of the body colour and type of car listed trader’s advert on Trade Me. The decision: The tribunal Background Trade Me supplied 10 photos mileage and condition and the ruled the trader misrepresented the Lily & Louis Ltd bought a Fiat Ramage relied on to make an offer. car supplied was good value. body type and colour of the vehicle – and its conduct was the cause of the 500 1.4 Sport sight unseen from Seven showed the exterior, the It offered to supply a buyer’s loss or damage. Euromarque Holdings Ltd in others showed a wheel, engine valuation for a 2009 Fiat 500 Christchurch on January 17, 2013, and interior. Three exterior shots Sport and a 2012 500C cabriolet. At: The Motor Vehicle Disputes Tribunal, Christchurch. for $17,900. showed a convertible. But the “only evidence of It said seven out of 10 photos On January 16, Ramage emailed value” was an email from Jeff in the advert on Trade Me showed the trader saying he had seen the Edwards, of AFC Gazley Motor it was a white convertible, but the car on Trade Me and if it would Group, in reply to one sent by colour of the car in breach of the FTA. car delivered to Auckland was a accept $15,500. the trader asking if there was any The tribunal was satisfied this silver hardtop. Talks between the purchaser difference in value between a conduct was the cause of the The buyer claimed the trader’s and seller resulted in the buyer silver and white Fiat 500. purchaser’s loss. conduct was misleading and it signing a VOSA and consumer Edwards said: “Although the Instead of a white cabriolet wouldn’t have bought the car had information notice on January 17 silver model cost $750 more when worth between $22,000 according it known it was a silver hardtop. to buy the car for $17,000. new because of a metallic paint to the buyer and $25,000 The vehicle offer and sale The buyer also bought a two- surcharge, there’s no difference in according to the trader, the agreement (VOSA) described it as a year AA mechanical breakdown trade or retail values when used. purchaser got a silver hardtop silver Fiat 500 Sport and the trader policy for $1,595 from the trader. The same would apply to any worth $17,000. believed the offer was made in The car was delivered on colour in the range.” On the basis of the estimates, response to its website advert, not January 28. It wasn’t a white Ramage produced an email the car was worth about $6,500 the one on Trade Me. convertible, but a silver hardtop. from David Millar, Alfa Romeo Fiat’s less than the buyer paid. The matter was considered Ramage told the trader it sales consultant at Andrew Simms The tribunal considered it under the Fair Trading Act (FTA), had sent the wrong car and his Newmarket. appropriate to order the trader to which states no one in trade wife phoned Mr A Cockram, the This stated: “A 2009/10 Fiat 500 pay the buyer $6,500. should engage in conduct that’s managing director. cabriolet – NZ-new, manual 1.4 This was reduced by $2,500 for misleading or deceptive, or likely to The trader admitted making a and with 50,000km – would have a Ramage’s careless behaviour in: mislead or deceive. mistake by attaching photos of a value of around $22,000”.  Buying a car sight unseen. white convertible to the Trade Me Ramage also produced a Trade  Not checking why the trader The case advert. Me advert from January 30. The described the vehicle as grey Mr J Ramage, director of Lily & Louis It also advertised the car on its trader had listed a 2013 Fiat 500 in the advert when the photos Ltd, wanted a white Fiat 500 for staff website. There was an outline of 1.4 3DR M 500C convertible with showed it was white. use and to promote the business. a vehicle with the words “we will less than 1,000km for $29,990, plus  Not reading the VOSA carefully He saw the car on Trade Me on upload photos shortly”. on-road costs. and asking the trader why January 16 and produced a letter Cockram acknowledged the the colour was silver before dated from the website, which wrong pictures were put on Trade The finding signing it. provided the listing for a Fiat 500 Me and the buyer might have The tribunal was satisfied Ramage 1.4 Sport 2009 for $17,990. been misled. was misled about the car being The tribunal ruled the matter The car was described as a The trader hadn’t contacted offered for sale via Trade Me and should have been settled before grey, three-door hatchback with a the buyer after the application was its colour. It accepted photos were the hearing. But the trader manual 1,400cc petrol engine. filed to attempt mediation because relied on before he bought it. refused “without reasonable Ramage read the advert but he was “not into wasting my time”. Cockram said the trader had excuse” to enter mediation, so it thought, after looking at the He said the car supplied was a made a mistake in uploading was ordered to pay to the buyer’s photos, the trader was wrong to 2009 Fiat 500 Sport hardtop, but pictures of a cabriolet when it $548 travel costs. describe it as grey. the images were of a 2012 Fiat intended to sell a silver hardtop He wouldn’t have bought the 500C cabriolet. and the buyer could have been Order car if aware it wasn’t white and The trader said there had been misled by them. Euromarque Holdings Ltd was probably wouldn’t have bought it if examples of the cabriolet selling It was ruled the trader ordered to pay $4,548 to Lily & he knew it wasn’t a convertible. for about $25,000 depending on misrepresented the body type and Louis Ltd.

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www.autofile.co.nz | 19 20 | www.autofile.co.nz autoport wholesale trading site.wholesale The TRUSTED The

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YOUR FIRST CHOICE IN SHIPPINGwww.autofile.co.nz | 21 www.heiwa-auto.co.nz Certain vehicles hard to source he number of used vehicles “For some models we’re recently for $15,000 when it would Greymouth Car Centre sales imported into the country competing with overseas buyers have been sale-proof two or three manager, Phil Campbell, says during June made for the in Africa and Russia, especially years ago.” currency fluctuations are bearable second-lowestT month of the year. with Toyotas such as the RAV4,” he Meanwhile, Harry Schmidt, because exchange rates have been June saw 8,089 vehicles cross told Autofile. owner of Autolink Cars in Grey low for about five years. the border, which means 51,200 In Greymouth, Coast Toyota Lynn, Auckland, is avoiding buying “You have to remember that used cars have been imported sales manager, Alistair Hamilton, stock from Japan and the UK. for the past five years we’ve gone since the start of 2013. is finding it hard to find Instead, he’s focusing on New through a period where the rate Last month saw 7,654 imports particular vehicles. Zealand-new European stock was in the low to mid-60s,” he says. from Japan, bringing the year-to- “That sub-$12,000 vehicle in because it seems to be selling well. “The price seems to go up, but date total to 48,224, while 206 units the $400 per month range is much “You cannot buy certain stuff what it does allow is that we can came into New Zealand from the UK. harder to find,” he says. from Japan, such as diesel BMW have a bigger range of stock and a Despite the overall high Hamilton feels customers are X5s with four-wheel-drive, so we better range of newer cars.” importation figures for this year, car now more likely to buy vehicles have to buy locally,” says Schmidt. Brett Weir, of AllKars in dealers say it’s still hard pinpointing with high kilometres because of Kerry Heveldt, who owns Whangarei, says: “We’ve been here certain vehicles. the changes to the emissions law Greenfield Motors in Greymouth, for such a long time because the Harry Singh, of Wholesale last January. tries to import unique stock majority of other dealerships in the Autos in Papatoetoe, South “It’s hard to get Hiluxes and customers are unlikely to find town were purely dealing in the Auckland, says stock supply is Surfs now,” he says. “A good elsewhere. Japanese market. flowing well, but buyers of stock example is from 2001 when I sold a “The import stuff has slowed “You have to have cash in the from developing economies 1996 Prado priced in the mid-30s. a bit,” he says. “It’s hard to buy bank to purchase the stock. We have made the Japanese import “In 2005, I traded it back for different stock and everyone is import some cars, but only to keep market more competitive. $16,000. Then I sold it again buying the same thing.” up with everyone else.” Us o ed imp rt passenger vehicles arrivals 11000 10000 9000 8000 7000 6000 2010 5000 2013 4000 2011 3000 2012 2000 2009

JAN FEB MAR APR MAY JUN JUL Aug Sept Oct Nov Dec

Used Import Passenger Vehicles By Country Of Export

Co untry of 2013 2012 2011 Export Monthly 2012 Market 2011 % Total JAN ’13 Feb ’13 Mar ’13 APr ’13 May ’13 Jun ’13 2013 TOTAL Mrkt Share Q1 Q2 Q3 Q4 TOTAL Share total Australia 113 126 157 176 171 118 862 1.5% 276 302 275 346 1199 1.6% 1015 1.2% Great Britain 293 195 194 221 297 206 1406 2.5% 601 704 618 807 2730 3.7% 1573 1.8% Japan 3940 7821 8401 10006 10402 7654 48224 94.6% 13441 19841 15152 19008 67442 92.6% 83534 95.2% Singapore 11 14 6 8 9 9 57 0.1% 31 48 45 30 154 0.2% 327 0.4% Usa 94 90 83 106 63 81 517 1.0% 222 235 227 292 976 1.3% 976 1.1% Other countries 33 22 11 22 25 21 134 0.3% 44 123 64 105 336 0.5% 287 0.3% Total 4484 8268 8852 10539 10967 8089 51200 100.0% 14615 21253 16381 20588 72837 100.0% 87712 100.0%

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22 | www.autofile.co.nz Proud to sponsor the SecondHand Car Sales Statistics Market steady during winter he number of used car cent compared to 53 units during also have to answer customers’ three times the staff of the miners.” sales made by traders in the same month of last year. questions and have good pictures.” Kerry Heveldt, owner of June pushed up, although The West Coast town also had This means more buyers are Greenfield Motors, has also seen trade-insT and public-to-public one of the the largest proportionate prepared to travel across the country the local economy dip and – as an transactions dropped. rise of trade-ins, with the 44 deals to purchase their “perfect car”. agent for New Zealand Rentacar – Last month, dealer-to-public struck last month rising by 41.9 per “I prefer them to fly here and he has witnessed the effects of the sales increased by 3.8 per cent to cent on 31 units in June 2012. drive the car home because you Garden City’s earthquakes on the 15,247 compared to June 2012’s Autofile contacted some dealers still want the buyer to look at it, but tourism industry first-hand. figure of 14,691 vehicles. to find out about how used vehicle people are quite happy to buy it and “People used to stay in Nationally, trade-ins were sales are faring in Greymouth. have it freighted,” explains Hamilton. Christchurch for the night and down by 5.5 per cent with 11,255 Coast Toyota’s sales manager, He has heard of some dealers catch the TranzAlpine here the transactions compared to 11,913 Alistair Hamilton, says June was a who search for their clients on next morning,” he says. during the same month last year. strong month for used sales. Facebook to gain buyer profiles “There’s no accommodation Meanwhile, public-to-public “We’re selling vehicles in the before contacting would-be in Christchurch and the tradies sales also took a hit on 35,445, $20,000-plus range,” he says. “We are customers about sales inquiries. are taking up the mid-range which was a 2.4 per cent drop on much stronger with SUVs than we However, the West Coast accommodation.” June 2012’s figure of 35,308. are with passenger cars, but Corollas economy continues to take a hit Greymouth Car Centre’s sales Greymouth recorded the and the Hiaces are still strong.” and this has spin-off effects for manager, Phil Campbell, describes biggest percentage increase in Most of the dealership’s inquiries most people living there. used sales as steady. second-hand sales by dealers to have been coming through Trade Me. Hamilton says: “With drops in gold “Sales are tracking pretty good members of the public. “The internet has taken off,” and coal prices, everyone’s hurting – for us at the moment,” he says. “We’re Its 91 transactions in June says Hamilton. “Your response time the miners and engineering support finding that cars between $10,000 represented a jump of 71.7 per has to be good though, and you workers, who are the people with and $20,000 are selling well.”

Secondhand car sales - June 2013

Dealer-To-Public Public-To-Public Public-To-Dealer Jun '13 Jun '12 +/- % MARKET SHARE Jun '13 Jun '12 +/- % Jun '13 Jun '12 +/- % Whangarei 496 465 6.7 3.25 1532 1588 -3.5 246 260 -5.4 Auckland 5092 4854 4.9 33.40 12065 12496 -3.4 3788 3894 -2.7 Hamilton 1241 1212 2.4 8.14 2931 2899 1.1 1036 1042 -0.6 Thames 183 166 10.2 1.20 433 402 7.7 85 70 21.4 Tauranga 820 770 6.5 5.38 1762 1928 -8.6 563 567 -0.7 Rotorua 226 280 -19.3 1.48 617 641 -3.7 129 164 -21.3 Gisborne 168 118 42.4 1.10 291 369 -21.1 96 100 -4.0 Napier 461 455 1.3 3.02 1214 1187 2.3 340 387 -12.1 New Plymouth 432 404 6.9 2.83 939 982 -4.4 237 229 3.5 Wanganui 158 169 -6.5 1.04 425 440 -3.4 107 127 -15.7 Palmerston North 709 730 -2.9 4.65 1425 1524 -6.5 774 1160 -33.3 Masterton 153 148 3.4 1.00 313 342 -8.5 82 96 -14.6 Wellington 1250 1338 -6.6 8.20 2482 2655 -6.5 962 1094 -12.1 Nelson 281 273 2.9 1.84 859 816 5.3 185 199 -7.0 Blenheim 161 155 3.9 1.06 334 318 5.0 128 107 19.6 Greymouth 91 53 71.7 0.60 172 189 -9.0 44 31 41.9 Westport 25 17 47.1 0.16 79 94 -16.0 - - - Christchurch 2009 1843 9.0 13.18 4559 4452 2.4 1545 1452 6.4 Timaru 197 233 -15.5 1.29 470 459 2.4 140 157 -10.8 Oamaru 58 57 1.8 0.38 153 202 -24.3 29 12 141.7 Dunedin 656 565 16.1 4.30 1507 1489 1.2 446 448 -0.4 Invercargill 380 386 -1.6 2.49 883 836 5.6 293 317 -7.6 NZ total 15247 14691 3.8 100.00 35445 36308 -2.4 11255 11913 -5.5

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www.autofile.co.nz | 23 Passenger Car Sales by Private/Business split (INCLUDES SUVs) Make Private % Private Business % Business Total Value for money Alfa Romeo 1 8.3 11 91.7 12 Aston Martin 0 0.0 1 100.0 1 ramps up sales Audi 68 35.2 125 64.8 193

BMW 86 42.8 115 57.2 201 oyota retained first place in The marque’s sales figures for Chery 10 55.6 8 44.4 18 the battle of the marques this month should be boosted by Chrysler 8 42.1 11 57.9 19 with 1,433 sales in June. the arrival of the Fiesta ST, which TOf those, 1,143 were has a recommended retail price Citroen 6 18.8 26 81.3 32 business transactions, which of $34,990 and boasts a 1.6-litre Daihatsu 19 70.4 8 29.6 27 amounted to 79.8 per cent of the EcoBoost petrol engine. Dodge 26 50.0 26 50.0 52 manufacturer’s market share. The new one-litre Fiesta is also

Ferrari 1 100.0 0 0.0 1 Hyundai claimed second spot arriving this year, while the all- on 846 sales, with 592 business new EcoSport small SUV comes to Fiat 8 53.3 7 46.7 15 transactions accounting for 70 these shores in early 2014. Ford 206 28.5 517 71.5 723 per cent of its total. Next year will also see major Great Wall 20 69.0 9 31.0 29 Holden came third on 806 refreshes for the Falcon and units, leveraged on 613 business Territory, while the marque plans Holden 193 23.9 613 76.1 806 sales, or 76.1 per cent. to expand its Kiwi line-up by Honda 157 66.8 78 33.2 235 Ford remained in fourth place another 30 per cent by 2016. Hyundai 254 30.0 592 70.0 846 with 723 sales. Of those, 517 – or BMW again topped the ladder 71.5 per cent – were business in the premium segment in June, Jaguar 3 21.4 11 78.6 14 transactions. with its near-record of 201 sales Jeep 12 22.2 42 77.8 54 June’s figures come on the keeping Audi in second place Kia 92 35.9 164 64.1 256 back of strong results for the with 193. Mercedes-Benz was

Land Rover 25 69.4 11 30.6 36 Ranger in April and May, during third on 89. which it was the overall top- There has been some debate Lexus 15 37.5 25 62.5 40 selling vehicle in New Zealand. at BMW NZ because of the Mazda 188 40.0 282 60.0 470 The ute was pipped into second accuracy of some data, but the Mercedes-Benz 27 30.3 62 69.7 89 place in the new commercials race marque says if it wasn’t the best by the Hilux on 665 units, but it month ever, then it was a close Mini 21 72.4 8 27.6 29 was the second best-selling overall second. Mitsubishi 109 36.6 189 63.4 298 vehicle with 416 being sold – the Its registrations are up 21 per Nissan 129 37.6 214 62.4 343 same as the Corolla. cent compared with the same Ford believes it has an exciting time last year, which represents Peugeot 24 32.4 50 67.6 74 line-up of vehicles and sees value for substantial gains when the entire Porsche 2 18.2 9 81.8 11 money as a favourable selling point. passenger car market is up by Renault 3 50.0 3 50.0 6 “It’s fantastic to see customers about five per cent.

Skoda 11 23.4 36 76.6 47 responding positively,” says the Stand-out performers were marque. the BMW 1 and 3 Series, and the SsangYong 40 52.6 36 47.4 76 “The Ranger is a hero, but with outgoing X5. The marque says Subaru 53 34.6 100 65.4 153 other new vehicles coming in and business is linked to its product Suzuki 231 54.5 193 45.5 424 our expanding range over the portfolio, new models and next few years, New Zealanders attractive finance packages. Toyota 290 20.2 1143 79.8 1433 have a lot to look forward to.” Out of BMW’s sales last month, Volkswagen 123 31.6 266 68.4 389 In addition, Ford carved out 115 were business transactions or Volvo 5 33.3 10 66.7 15 a 9.7 per cent market share last 57.2 per cent of its total. month, which was down from Across the market there were Others 0 0.0 2 100.0 2 13.7 per cent in May, and holds 7,469 passenger car sales last Total 2466 33.0 5003 67.0 7469 8.2 per cent of the market year month, of which 67 per cent – or *Business sales include rental and government sales, and the totals include passenger cars and SUVs. SOURCE: MIA to date. 5,003 – were to businesses.

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24 | www.autofile.co.nz Recovery helps to push growth ome franchise dealerships followed by the marque’s RAV4 on customers have more confidence hybrid drive car, but many won’t across the country believe 343 and Hyundai’s Santa Fe in third as they see signs of the national drive it.” the increase in new vehicle on 312. economy recovering. Peter Johnston, of Auckland salesS last month was a sign of wider Adrienne Ensor, chief executive “Toyota Finance offers a range SsangYong in Penrose, says the economic recovery. of Cooke Howlison Toyota in of options and we’ve got several South Korean marque has seen big There were 10,723 new vehicles Dunedin, says sales have been different packages that can be sales growth ever since it started a sold in June, up by 621 units strong for passenger vehicles this tailored to suit different buyers,” marketing push led by Rick Cooper, compared to the same month in 2012. year after a drop in 2012. says Ensor. the marque’s New Zealand chairman. This pushed year-to-date registrations “Our passenger share was slightly “We have got very competitive “They’ve been good with to 54,475 – a jump of nine per cent behind, but this year it’s better,” she and I’m sure we will continue to marketing and very motivated,” he compared to this time last year. told Autofile. satisfy buyers.” says. “And with Colin Meads featured New passenger vehicle sales also “The new Corolla came out, and Ensor says sales of Toyota in the ads, this has really enhanced grew by four per cent. we have had strong sales of the Insurance in Dunedin have the brand to give us good kudos. Toyota was the top new Prius and Yaris.” increased by 50 per cent when Sales have been through the roof.” passenger marque with a 19 per cent She says hybrid vehicles became compared to this time last year. Despite robust vehicle sales, market share. a lot more popular when Toyota Meanwhile, in Greymouth, Johnston believes customers are It was followed by Hyundai on 12 dropped its prices across the range, Coast Toyota sales manager Alistair doing their research to find the best per cent and Holden in third place on so “they’re now more affordable for Hamilton is finding it hard to get finance offer. 11 per cent. everyday people”. customers to drive a hybrid loan car. “I think the car buyer – especially Top of the models’ chart was the In-house finance borrowing “West Coasters are very the new car buyer – is savvy and Toyota Corolla with 416 units sold, has also increased because some conservative,” he says. “We have a shopping around for deals,” he says.

NEW VEHICLE SALES BY BUYER TYPE - June 2013 NEW VEHICLE MARKET SEGMENTATION - June 2013

Jun '13 Jun '12 Mth % 2013 YTD 2012 YTD % YTD Jun '13 Jun '12 Mth% diff 2013 YTD 2012 YTD % YTD Passenger 4,410 4,220 4.5 24,292 24,970 -2.7 Passenger 4,410 4,220 4.5 24,292 24,970 -2.7 Private 1,446 1,359 6.4 9,198 9,093 1.2 SUV 3,059 2,833 8.0 15,220 12,773 19.2 Business 2,058 2,015 2.1 11,506 11,985 -4.0 Light Commercial 2,914 2,752 5.9 13,076 10,309 26.8 Gov’t 294 238 23.5 1,401 1,561 -10.2 Heavy Commercial 310 247 25.5 1,654 1,400 18.1 Rental 612 608 0.7 2,187 2,331 -6.2 Other 30 26 15.4 233 235 -0.9 TOTAL MARKET 10,723 10,078 6.4 54,475 49,687 9.6 SUV 3,059 2,833 8.0 15,220 12,773 19.2 Private 1,020 814 25.3 5,578 4,462 25.0 Light 1,220 1,165 4.7 7,415 7,085 4.7 Business 1,403 1,249 12.3 8,266 6,937 19.2 Small 1,729 1,708 1.2 9,696 10,351 -6.3 Gov’t 103 70 47.1 325 323 0.6 Medium 844 601 40.4 3,801 3,866 -1.7 Rental 533 700 -23.9 1,051 1,051 0.0 Large 443 545 -18.7 2,252 2,546 -11.5 Light Commercial 2,914 2,752 5.9 13,076 10,309 26.8 Upper Large 24 27 -11.1 127 94 35.1 Private 683 588 16.2 2,674 2,070 29.2 People Movers 67 81 -17.3 340 383 -11.2 Business 1,987 1,834 8.3 9,347 7,188 30.0 Sports 83 93 -10.8 661 645 2.5 Gov’t 134 194 -30.9 676 733 -7.8 SUV Small 649 538 20.6 3,187 2,738 16.4 Rental 110 136 -19.1 379 318 19.2 SUV Medium 1,241 976 27.2 5,980 4,480 33.5 Sub Total 10,383 9,805 5.9 52,588 48,052 9.4 SUV Large 1,143 1,294 -11.7 5,853 5,388 8.6 Private 3,149 2,761 14.1 17,450 15,625 11.7 SUV Upper Large 26 25 4.0 200 167 19.8 Business 5,448 5,098 6.9 29,119 26,110 11.5 Light Buses 57 67 -14.9 215 216 -0.5 Gov’t 531 502 5.8 2,402 2,617 -8.2 Vans 462 484 -4.5 2,613 2,483 5.2 Rental 1,255 1,444 -13.1 3,617 3,700 -2.2 Pick Up/Chassis Cab 4x2 849 593 43.2 3,797 2,469 53.8 Pick Up/Chassis Cab 4x4 1,546 1,608 -3.9 6,451 5,141 25.5 Heavy Commercial 310 247 25.5 1,654 1,400 18.1 Heavy Commercial 310 247 25.5 1,654 1,400 18.1 Other 30 26 15.4 233 235 -0.9 Other 30 26 15.4 233 235 -0.9 Total 10,723 10,078 6.4 54,475 49,687 9.6 Total market 10,723 10,078 6.4 54,475 49,687 9.6 Your fi rst choice in automotive lending.

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www.autofile.co.nz | 25 new commercial sales Fieldays specials boost new sales

ew commercial sales sales of Hiluxes jumped due to “Last year, there were 260 units Glen Bain, branch manager of sprung up again last Fieldays specials. sold here and they were pretty Fairview Motors Ltd in Cambridge, month with pick-ups “We’re strong sellers of the Land evenly spread among the Navara, says there has been a lot of inquiry Ndominating the market. Cruiser 70 series and Hilux – they’re Colorado and Hilux,” he says. on Ford’s Ranger despite some There were 3,181 new going out to those working in farming Holden’s Colorado Extreme has supply issues. commercial registrations in June, and forestry,” she told Autofile. recently come onto the market “A lot of inquiry is coming in up by 7.5 per cent on the same Ford came second with 482 and this model upgrade has been for orders, which we’re taking in month in 2012. commercials registered in June, but selling well with sales of 281 in advance for up to October and This represented the strongest the number of Rangers sold went June – an increase of 54.4 per cent. November,” he says. June sales since 1982, with year-to- down by 5.5 per cent. “Owners are starting to get back “The Ranger is a complete date registrations of 14,754 being The Isuzu D-Max jumped by 282 into changing their vehicles a lot package with torque and all the 3,050 units – or 26 per cent ahead per cent to 98 sales, compared to more than they did, which is also modern features, such as Bluetooth of last year. 25 in the same month last year. good for the second-hand market.” and cruise control.” The statistics may reflect SsangYong’s Actyon Sport New Commercial Sales - 2011-2013 Auckland’s strong housing market increased its 2013 market share to 3500 2013 and the Christchurch rebuild, 1.5 per cent with 222 sales so far 3250 which are providing business 2012 this year. 3000 confidence to the trade sector. Peter “PJ” Johnston – who is the 2011 2750 Toyota had the highest market joint owner-operator of Penrose- 2500 share with 28.8 per cent. This was based Auckland SsangYong along 2250 leveraged on 665 Hilux sales and with his son Hayden – says the 2000 the marque’s total increased by 218 marque is now the fastest-growing 1750 vehicles compared to May. vehicle brand in the country. 1500 But Hilux sales decreased by 11 Jared Morris, director of 1250 units on June 2012’s total of 676. Wadsco Motorworld, says the light 1000 Chief executive Adrienne Ensor commercial market in and around Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec believes Cooke Howlison Toyota’s Blenheim is competitive.

New Commercial Sales by Make - June 2013 New Commercial Sales by Model - June 2013

Jun '13 2013 2013 Jun '13 2013 2013 Make Jun '13 Jun '12 +/- % Make Model Jun '13 Jun '12 +/- % Mkt Share Full Year Mkt share Mkt Share Full Year Mkt share Toyota 917 933 -1.7 28.8% 3725 25.2% Toyota Hilux 665 676 -1.6 20.9% 2451 16.6% Ford 482 485 -0.6 15.2% 2628 17.8% Ford Ranger 416 440 -5.5 13.1% 2198 14.9% Nissan 298 379 -21.4 9.4% 1466 9.9% Nissan Navara 286 370 -22.7 9.0% 1399 9.5% Holden 283 220 28.6 8.9% 1215 8.2% Holden Colorado 281 182 54.4 8.8% 1144 7.8% Mitsubishi 264 267 -1.1 8.3% 1107 7.5% Toyota Hiace 226 240 -5.8 7.1% 1141 7.7% Isuzu 215 96 124.0 6.8% 760 5.2% Mazda Bt-50 205 92 122.8 6.4% 683 4.6% Mazda 205 92 122.8 6.4% 683 4.6% Mitsubishi Triton 193 210 -8.1 6.1% 658 4.5% Volkswagen 116 103 12.6 3.6% 630 4.3% Isuzu D-Max 98 25 292.0 3.1% 386 2.6% Great Wall 45 69 -34.8 1.4% 379 2.6% Volkswagen Amarok 80 56 42.9 2.5% 414 2.8% SsangYong 45 30 50.0 1.4% 222 1.5% Mitsubishi L300 69 57 21.1 2.2% 447 3.0% Mitsubishi Fuso 38 50 -24.0 1.2% 204 1.4% Ford Transit 58 43 34.9 1.8% 381 2.6% Hino 31 25 24.0 1.0% 207 1.4% Isuzu N Series 50 44 13.6 1.6% 171 1.2% Mercedes-Benz 28 24 16.7 0.9% 193 1.3% SsangYong Actyon Sport 45 30 50.0 1.4% 222 1.5% Foton 26 0 2600.0 0.8% 56 0.4% Isuzu F Series 36 13 176.9 1.1% 136 0.9% Fiat 21 9 133.3 0.7% 109 0.7% Great Wall V240 32 32 0.0 1.0% 225 1.5% Volvo 19 20 -5.0 0.6% 127 0.9% Foton Tunland 26 0 2600.0 0.8% 56 0.4% Hyundai 17 61 -72.1 0.5% 233 1.6% Toyota Land Cruiser 26 17 52.9 0.8% 133 0.9% Daf 16 11 45.5 0.5% 109 0.7% Mercedes-Benz Sprinter 24 16 50.0 0.8% 135 0.9% Suzuki 15 6 150.0 0.5% 50 0.3% Fiat Ducato 21 9 133.3 0.7% 107 0.7% Scania 13 10 30.0 0.4% 103 0.7% Hino 500 21 10 110.0 0.7% 116 0.8% Alexander Dennis 11 8 37.5 0.3% 58 0.4% Mitsubishi Fuso Fighter 18 0 1800.0 0.6% 66 0.4% Western Star 11 5 120.0 0.3% 67 0.5% Isuzu Giga 17 3 466.7 0.5% 36 0.2% Ud Trucks 10 10 0.0 0.3% 64 0.4% Volkswagen Crafter 15 13 15.4 0.5% 78 0.5% Others 55 46 19.6 1.7% 359 2.4% Others 273 381 -28.3 8.6% 1971 13.4% Total 3181 2959 7.5 100.0% 14754 100.0% Total 3181 2959 7.5 100.0% 14754 100.0%

26 | www.autofile.co.nz used commercial sales Fieldays specials boost new sales Problems in meeting demand he used commercial Toyota led the models’ chart base with wholesalers, so I’m hard to keep used stock on the yard. market remained strong in with 141 sales of the Hiace offered stock quite a lot,” says “We’re selling lots of utes, but June, but stock shortages bringing the van’s market share up Glen Bain, of Fairview Motors’ they aren’t even going on the yard meantT some dealers were unable to 32.9 per cent. Cambridge branch. because most are being sold before to meet buyer demand. Nissan was placed second and “We turn over used commercials they get there. Last month, overall commercial third. The Caravan secured 45 sales, quite fast. It’s gone from 15 to 30-35 “We’ve now got a waiting list of vehicle sales came to 462 with the Vanette on 44. per cent and we’re now actively people who want the Colorado. If compared to 561 in May. However, Autofile spoke to dealers across looking for vehicles and aren’t shy of we can get them, we’ll stock them. this was a 66.8 per cent increase on the country and all agreed that a them being 40 per cent of the yard.” The market here is busy for new June 2012’s sales of 277. used commercial doesn’t stay on Bain says the market hasn’t and used commercials.” Vans continued to outperform the yard for long. witnessed a two-year turnover on Phil Brown, of Phil Brown all other used commercial “I have been here for 15 years new commercials for a long time, with Motors in Blenheim, stocks a segments during June. and have a pretty good contacts the average now being four years. few used commercials, but says “The likes of the share milkers numbers are hard to source. Used Commercial Sales - 2011-2013 turn over more, whereas it’s less for “You just need to have a look 600 575 2013 regular farm owners who might get at the increase in price of Hiluxes 2012 550 told by the banks it’s not time for a – $3,000 more, they have still got 525 2011 500 new vehicle yet.” huge money on them.” 475 450 Jared Morris, of Wadsco Trent Ingham, of Ingham in 425 Motorworld in Blenheim, says more Hamilton, says sales of second- 400 375 owners are starting to trade in their hand utes are going well and “it’s a 350 existing light commercials to buy matter of getting the right stock”. 325 300 new vehicles. Bayswater Vehicles’ Hastings 275 “This is good for the second- branch manager, Paul Kerr, reports 250 225 hand market, which is also a massive shortage of vans. 200 buoyant,” he says. He could sell as many vans as he Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec “We have lots of buyers and it’s has if he could get the stock.

Used Commercial Sales by Make - June 2013 Used Commercial Sales by Model - June 2013

Jun '13 2013 2013 Jun '13 2013 2013 Make Jun '13 Jun '12 +/- % Make Model Jun '13 Jun '12 +/- % Mkt Share Full Year Mkt share Mkt Share Full Year Mkt share Toyota 201 124 62.1 43.5% 1197 44.2% Toyota Hiace 141 90 56.7 30.5% 892 32.9% Nissan 107 51 109.8 23.2% 649 23.9% Nissan Caravan 45 23 95.7 9.7% 319 11.8% Ford 31 19 63.2 6.7% 172 6.3% Nissan Vanette 44 17 158.8 9.5% 212 7.8% Mazda 28 15 86.7 6.1% 127 4.7% Toyota Dyna 25 11 127.3 5.4% 112 4.1% Isuzu 17 18 -5.6 3.7% 91 3.4% Mazda Bongo 22 12 83.3 4.8% 97 3.6% Holden 13 0 1300.0 2.8% 44 1.6% Toyota Regius 19 9 111.1 4.1% 95 3.5% Mitsubishi 11 7 57.1 2.4% 57 2.1% Ford Transit 15 14 7.1 3.2% 96 3.5% Hino 10 8 25.0 2.2% 69 2.5% Isuzu Elf 13 10 30.0 2.8% 67 2.5% Chevrolet 7 6 16.7 1.5% 60 2.2% Holden Colorado 12 0 1200.0 2.6% 36 1.3% Volkswagen 5 3 66.7 1.1% 27 1.0% Nissan Navara 11 7 57.1 2.4% 52 1.9% Mercedes-Benz 4 6 -33.3 0.9% 32 1.2% Toyota Toyoace 11 2 450.0 2.4% 41 1.5% Dodge 3 2 50.0 0.6% 14 0.5% Hino Dutro 6 3 100.0 1.3% 27 1.0% Custombuilt 2 0 200.0 0.4% 5 0.2% Mazda Titan 6 3 100.0 1.3% 23 0.8% Daf 2 0 200.0 0.4% 11 0.4% Mitsubishi Canter 6 2 200.0 1.3% 28 1.0% Fiat 2 0 200.0 0.4% 18 0.7% Nissan Atlas 6 3 100.0 1.3% 52 1.9% Hyundai 2 0 200.0 0.4% 3 0.1% Ford Ranger 5 0 500.0 1.1% 20 0.7% Leyland 2 0 200.0 0.4% 3 0.1% Volkswagen Crafter 5 3 66.7 1.1% 19 0.7% Man 2 6 -66.7 0.4% 37 1.4% Chevrolet El Camino 4 1 300.0 0.9% 7 0.3% Suzuki 2 2 0.0 0.4% 4 0.1% Ford F150 4 0 400.0 0.9% 14 0.5% Daihatsu 1 0 100.0 0.2% 5 0.2% Dodge Ram 3 2 50.0 0.6% 12 0.4% Gmc 1 1 0.0 0.2% 10 0.4% Ford Falcon 3 2 50.0 0.6% 14 0.5% International 1 0 100.0 0.2% 4 0.1% Hino Ranger 3 0 300.0 0.6% 18 0.7% Iveco 1 4 -75.0 0.2% 9 0.3% Isuzu Como 3 2 50.0 0.6% 6 0.2% Others 7 5 40.0 1.5% 62 2.3% Others 50 61 -18.0 10.8% 451 16.6% Total 462 277 66.8 100.0% 2710 100.0% Total 462 277 66.8 100.0% 2710 100.0%

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