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Questions, Answers, and Perspectives on the Current State of Airline Travel S. HRG. 115–154 QUESTIONS, ANSWERS, AND PERSPECTIVES ON THE CURRENT STATE OF AIRLINE TRAVEL HEARING BEFORE THE SUBCOMMITTEE ON AVIATION OPERATIONS, SAFETY, AND SECURITY OF THE COMMITTEE ON COMMERCE, SCIENCE, AND TRANSPORTATION UNITED STATES SENATE ONE HUNDRED FIFTEENTH CONGRESS FIRST SESSION MAY 4, 2017 Printed for the use of the Committee on Commerce, Science, and Transportation ( U.S. GOVERNMENT PUBLISHING OFFICE 28–641 PDF WASHINGTON : 2018 For sale by the Superintendent of Documents, U.S. Government Publishing Office Internet: bookstore.gpo.gov Phone: toll free (866) 512–1800; DC area (202) 512–1800 Fax: (202) 512–2104 Mail: Stop IDCC, Washington, DC 20402–0001 VerDate Nov 24 2008 10:34 Feb 26, 2018 Jkt 075679 PO 00000 Frm 00001 Fmt 5011 Sfmt 5011 S:\GPO\DOCS\20170504 JACKIE SENATE COMMITTEE ON COMMERCE, SCIENCE, AND TRANSPORTATION ONE HUNDRED FIFTEENTH CONGRESS FIRST SESSION JOHN THUNE, South Dakota, Chairman ROGER F. WICKER, Mississippi BILL NELSON, Florida, Ranking ROY BLUNT, Missouri MARIA CANTWELL, Washington TED CRUZ, Texas AMY KLOBUCHAR, Minnesota DEB FISCHER, Nebraska RICHARD BLUMENTHAL, Connecticut JERRY MORAN, Kansas BRIAN SCHATZ, Hawaii DAN SULLIVAN, Alaska EDWARD MARKEY, Massachusetts DEAN HELLER, Nevada CORY BOOKER, New Jersey JAMES INHOFE, Oklahoma TOM UDALL, New Mexico MIKE LEE, Utah GARY PETERS, Michigan RON JOHNSON, Wisconsin TAMMY BALDWIN, Wisconsin SHELLEY MOORE CAPITO, West Virginia TAMMY DUCKWORTH, Illinois CORY GARDNER, Colorado MAGGIE HASSAN, New Hampshire TODD YOUNG, Indiana CATHERINE CORTEZ MASTO, Nevada NICK ROSSI, Staff Director ADRIAN ARNAKIS, Deputy Staff Director JASON VAN BEEK, General Counsel KIM LIPSKY, Democratic Staff Director CHRIS DAY, Democratic Deputy Staff Director RENAE BLACK, Senior Counsel SUBCOMMITTEE ON AVIATION OPERATIONS, SAFETY, AND SECURITY ROY BLUNT, Missouri, Chairman MARIA CANTWELL, Washington, Ranking ROGER F. WICKER, Mississippi AMY KLOBUCHAR, Minnesota TED CRUZ, Texas RICHARD BLUMENTHAL, Connecticut DEB FISCHER, Nebraska BRIAN SCHATZ, Hawaii JERRY MORAN, Kansas EDWARD MARKEY, Massachusetts DAN SULLIVAN, Alaska CORY BOOKER, New Jersey DEAN HELLER, Nevada TOM UDALL, New Mexico JAMES INHOFE, Oklahoma GARY PETERS, Michigan MIKE LEE, Utah TAMMY BALDWIN, Wisconsin SHELLEY CAPITO, West Virginia TAMMY DUCKWORTH, Illinois CORY GARDNER, Colorado MAGGIE HASSAN, New Hampshire TODD YOUNG, Indiana (II) VerDate Nov 24 2008 10:34 Feb 26, 2018 Jkt 075679 PO 00000 Frm 00002 Fmt 5904 Sfmt 5904 S:\GPO\DOCS\20170504 JACKIE C O N T E N T S Page Hearing held on May 4, 2017 ................................................................................. 1 Statement of Senator Blunt .................................................................................... 1 Statement of Senator Cantwell .............................................................................. 2 Letter dated May 3, 2017 to Hon. Roy Blunt and Hon. Maria Cantwell from Carl Blake, Associate Executive Director, Government Relations, Paralyzed Veterans of America .................................................................... 2 Statement of Senator Nelson .................................................................................. 6 Article, dated May 2, 2017, from CNN Money entitled ‘‘American Airlines is cutting more legroom in economy class’’ ................................................. 7 Statement of Senator Wicker .................................................................................. 47 Statement of Senator Klobuchar ............................................................................ 49 Statement of Senator Blumenthal .......................................................................... 51 Statement of Senator Thune ................................................................................... 53 Statement of Senator Inhofe ................................................................................... 57 Statement of Senator Markey ................................................................................. 59 Statement of Senator Hassan ................................................................................. 61 Statement of Senator Heller ................................................................................... 62 Statement of Senator Cortez Masto ....................................................................... 65 Statement of Senator Capito .................................................................................. 67 Statement of Senator Duckworth ........................................................................... 69 WITNESSES Ginger Evans, Commissioner, Chicago Department of Aviation ......................... 10 Prepared statement .......................................................................................... 11 Scott Kirby, President, United Airlines ................................................................. 13 Prepared statement .......................................................................................... 14 Sharon Pinkerton, Senior Vice President, Legislative and Regulatory Policy, Airlines for America ............................................................................................. 27 Prepared statement .......................................................................................... 28 Sara Nelson, International President, Association of Flight Attendants— CWA, AFL–CIO .................................................................................................... 30 Prepared statement .......................................................................................... 32 Sally Greenberg, Executive Director, National Consumers League .................... 36 Prepared statement .......................................................................................... 38 APPENDIX Response to written questions submitted to Scott Kirby by: Hon. Bill Nelson ............................................................................................... 73 Hon. Cory Booker ............................................................................................. 74 Hon. Tammy Baldwin ...................................................................................... 74 Hon. Tammy Duckworth .................................................................................. 75 Hon. Catherine Cortez Masto .......................................................................... 77 Response to written questions submitted to Sharon Pinkerton by: Hon. Bill Nelson ............................................................................................... 77 Hon. Cory Booker ............................................................................................. 78 Hon. Tammy Duckworth .................................................................................. 79 Hon. Catherine Cortez Masto .......................................................................... 80 Response to written questions submitted to Sara Nelson by: Hon. Catherine Cortez Masto .......................................................................... 81 Response to written questions submitted to Sally Greenberg by: Hon. Tammy Baldwin ...................................................................................... 82 Hon. Catherine Cortez Masto .......................................................................... 83 (III) VerDate Nov 24 2008 10:34 Feb 26, 2018 Jkt 075679 PO 00000 Frm 00003 Fmt 5904 Sfmt 5904 S:\GPO\DOCS\20170504 JACKIE VerDate Nov 24 2008 10:34 Feb 26, 2018 Jkt 075679 PO 00000 Frm 00004 Fmt 5904 Sfmt 5904 S:\GPO\DOCS\20170504 JACKIE QUESTIONS, ANSWERS, AND PERSPECTIVES ON THE CURRENT STATE OF AIRLINE TRAVEL THURSDAY, MAY 4, 2017 U.S. SENATE, SUBCOMMITTEE ON AVIATION OPERATIONS, SAFETY AND SECURITY, COMMITTEE ON COMMERCE, SCIENCE, AND TRANSPORTATION, Washington, DC. The Subcommittee met, pursuant to notice, at 10:35 a.m. in room SR–253, Russell Senate Office Building, Hon. Roy Blunt, Chairman of the Subcommittee, presiding. Present: Senators Blunt [presiding], Thune, Wicker, Fischer, Sul- livan, Heller, Inhofe, Capito, Gardner, Nelson, Cantwell, Klobuchar, Blumenthal, Markey, Booker, Peters, Duckworth, Has- san, and Cortez Masto. STATEMENT OF HON. ROY BLUNT, U.S. SENATOR FROM MISSOURI Senator BLUNT. The hearing will come to order. We’re certainly pleased to have our witnesses today and mem- bers of the Committee. We’re going to all try to minimize the time we spend talking so we can maximize the questions and what we can learn from those. It is certainly impossible to ignore the public outcry with inci- dents that have involved passengers as recently, I believe, even as yesterday. One of the most widely reported incidents, of course, was at Chicago with United Flight 3411. Lots of lessons to be learned, and I’m sure we’re going to hear what some of those les- sons learned, both with the airport and the airline and the indus- try, are today in looking at what happened. Senator Cantwell and I, along with Chairman Thune and Sen- ator Nelson, sent an immediate letter, and that letter said the last thing a paying airline customer should expect is to be physically taken off an airline. The purpose of today’s hearing is to follow up on the letters we sent, the responses we got, and really to find out what went wrong and what we are going to do to be sure that doesn’t happen in the future. This is the year where FAA reauthorization needs to occur, be- tween now and September the 30th. Part of this hearing is to de- termine what’s going
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