If you are Dissatisfied with the Updated April 2019 Outcome Coltishall Medical Practice You have the right to approach the Parliamentary & Health Service Ombudsman. Their contact details are: The Parliamentary and Health Service Ombudsman Complaints Millbank Tower 30 Millbank Procedure London SW1P 4QP Tel: 0345 0154033 Website: www.ombudsman.org.uk http://www.ombudsman.org.uk/make-a-complaint (to com- plain online or download a paper form). You may also approach Healthwatch or the Independent Health Complaints Advocacy for help or advice; The local Healthwatch can be found at: http://www.healthwatch.co.uk/ The IHCA is able to be contacted at: http://www.seap.org.uk/ services/nhs-complaints-advocacy/ Also see separate Complaints Form NHS Complaints Advocacy for Norfolk & Cambs: available at Reception POhWER, PO Box 14043, Birmingham B6 9BL Tle: 0300 456 2370 email:
[email protected] Care Quality Commission If you have a genuine concern about a staff member Coltishall Medical Practice 3 St Johns Close, Rectory Road, or regulated activity carried on by the Practice then you Coltishall, NORWICH NR12 7HA can contact the CQC on 03000 616161 or alternatively and visit the following website: 20 St Peters Way, Crostwick Lane, http://www.cqc..org.uk Spixworth, NORWICH NR10 3NS Making a Complaint What we Do Next Complaining on Behalf of Someone Else Most problems can be sorted out quickly and We aim to settle complaints as soon as possible. We keep to the strict rules of medical and personal easily with the person concerned, often at the confidentiality. If you wish to make a complaint and time they arise, and this may be the approach We will usually acknowledge receipt within three are not the patient involved, we will require the you try first.