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20 Years Ago? Merv Robertson Reports

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20 Years Ago? Merv Robertson Reports 1 2 rolling back the years What happened in the industry, as seen through the eyes of Wares magazine, 10, 15 and 20 years ago? Merv Robertson reports. 3 4 5 NOVEMBER to find Dyson putting it that: “If your cleaner has a bag, it will lose its suction rapidly and you may call it 98 08 lots of names.” Then as now? – The end of year editorial saw 1998 as something of an 6 industry watershed year as the world sped towards the new millennium. Did you “Get Cooking”? – You 20 YEARS AGO – It spoke of a return to the past 1. Bagged versus may6 remember Jude Dobson’s in some areas, including a stronger bagless? Floorcare TV1 magazine-style show, 5.30 with was competitive, NOVEMBER 1998 consumer expectation on customer 20 years ago… Jude, which played each week night, service as well as a realisation of the covering topics from home renovation 2. The team On 3 November 1998, two nations difference between the words “value” behind Wares, to nutrition to babies and more. came to a standstill, as they still do and “bargain”. signing off on “More” included a cooking annually for the Melbourne Cup. A prediction was made too, and 1998… segment sponsored each Tuesday Jezabeel, piloted by Chris Munce, I quote: “This will inevitably spell 3-5. The Ringgrip by Sunbeam called “Get Cooking won that year, from Champagne and the end of the mass merchant/ team, then and Sunbeam Style”. now (L-R): Simon Persian Punch. warehouse/big box style of retailing Nalder, Nigel Sunbeam GM at the time, Roger in its current format.” Denby and Teague, said the rationale was to No-one works in a vacuum… – I Twenty years on, the end is Leighton expose viewers to new and exciting Whitfield. found it a bit odd that, 20 years ago, certainly not nigh for any of those ways to create food using Sunbeam 6. Roger Teague while Electrolux Floorcare had the categories but for sure, change announces products. front cover of Wares to advertise a continues and the evolution of Sunbeam’s Today, Roger is Business bagged machine, a Dyson bagless ad Customer Experience retailing – CX, sponsorship of Development Representative for took up the inside front cover spot. to use the vernacular – is a case in 5.30 with Jude. Pyroclassic Fires. Electrolux was saying: “These point. vacuums make it easy to get into This interesting piece ended with Ringgrip gets a grip – Towards the those really hard to reach places. Like a challenge for 1999: “Seek ways to end of 1998, Ringgrip, having acquired your customers’ wallets” and pushing adjust, to learn and to understand”, the distribution of Black & Decker suction power. which is as relevant today as it was 20 earlier in the year, had restructured Meanwhile, you turn the page years ago. its management team in order to 30 wares.co.nz November 2018 capitalise on its new-found position as the operation as GM. The Dargaville International relations – Michael one of the country’s largest players in operation was still going strong but Park was a true mover and a shaker the small appliance market. the hub was a diversified building during his time in our industry. As National Manager, Nigel Denby, 1-3. Wares in Whangarei housing divisions the owner of LM Rankine Trading, highlighted now had the support of Simon Smiths City as a covering retail, service & parts, he initiated the launch of Goldstar Nalder as Business Manager really good electrical contracting, engineering, nationally across all channels Housewares and Leighton Whitfield retailer 20 years commercial and industrial security over 1987-88 and then guided the ago. GM then was as Business Manager Hardware. Martin Simcock, and street lighting maintenance. evolution of the brand which became “With the new system in place,” now consulting. On the retail side, McKay’s LG. said Simon back then, “we now have 4-6. McKay Appliance World, managed by Michael had moved from Seoul more time to devote to each product Electrical was Wayne Pivac, was part of Appliance to Wellington in 1972 when his already 62 years segment and each product will young when we Connexion. father became the inaugural Korean benefit, meaning better all-round visited in 1998; Sadly, Joe passed away in April Ambassador to New Zealand and service and increased commitment run by Lindsay & 2015 but Lindsay is still Managing in 1998 he too was honoured for his Joe Faithfull (seen to do each product justice.” here in 2014) the Director of the B2B operation services to business management These days Nigel is Shareholder/ MacKay’s that is now simply called McKay, a and Korea-New Zealand relations Manager of electrical wholesaler morphed into an multi-disciplined electrotechnology when he was made an Officer of electrotechnology Active Electrical Suppliers in company and company servicing commercial, the New Zealand Order of Merit Henderson, Simon is Sales & operates to this industrial and marine clients here (ONZM) by the then Governor Marketing Manager at eyewear day. and abroad. General, Sir Michael Hardie Boys. supplier Eyewear Design and 7. Michael Park Wayne was better known back Having sold his business to LG in Leighton and wife Nicola own Mega and LM Rankine in the day as coach of the Northland 2007, Michael now spreads his time Trading grew the Distributors, which is a business to Goldstar and LG rugby team and he’s still a top coach, between the two countries. business wholesaler. brands from having been announced as the next “I spend more time in Korea but nothing in New head coach of Wales, succeeding return to New Zealand during your Zealand; here Smiths City riding high – 20 Michael receives Warren Gatland after next year’s summer to meet up with family and years back, Smiths City’s flagship his ONZM in 1998. Rugby World Cup. friends and to avoid the extreme cold Colombo Street store took out the Sunbeam Award for Excellence in Retailing and Sunbeam’s Sales Representative, Deborah Ritchie, was on hand to present the spoils to the store’s Tracey Murdoch, Don Renouf and Sandra Coffey. Back then, Martin Simcock was 1 2 3 Appliance Divisional Manager at the 18-store South Island chain. But as we know, the “old guard” has moved on from this iconic retailer and these days Martin is consulting on his own behalf in Christchurch and in that context is working with Diesel Services Christchurch, where he’s also a shareholder. 4 5 The real McKay… – We looked at the genesis of McKay Electrical two decades back. Founded by Tom McKay in Dargaville in 1936, by 1998 the Faithfull family had owned the business for 20 years. Joe Faithfull was Managing Director and his son Lindsay ran 6 7 more at facebook.com/waresmagazine November 2018 wares.co.nz 31 Rolling back the years 9988 PAN Ram Mag cover FA 11/21/03 11:04 AM Page 1 of Korea,” he says. simultaneous recording and of Retravision Australasia after 3½ In Seoul he is focused on playback. These days, live pause is a – he still owned and ran a highly promoting this country through the given, isn’t it? successful state-of-the-art appliance New Zealand Centre, particularly in The editorial fretted over and consumer electronics store. education and culture. the emergence of “architectural Rob is now kept busy investing monstrosities” – the new breed 15 in, and developing commercial and years ago of destination shopping domestic properties, not to mention 15 YEARS AGO – centres around Auckland such the golf. as Westgate and the upcoming Staying with the 2003 Wares NOVEMBER 2003 development planned for Albany. Awards, John Heathcote of 15 years later, these monstrous Heathcote Appliances 100% was Makybe Diva with Glen Boss aboard carbuncles are still there and they’re named Young Retailer of the Year, won the 2003 Melbourne Cup and still bringing in the punters, even if having impressed the judges who in the Rugby World Cup Final in they’ve changed somewhat to suit said: “John is a confident and smart Sydney, England beat Australia 20-17 the market. retailer who will in time, step up to to win the Webb Ellis Trophy for the manage this group of independent first time. The first Wares Awards – The outlets which dominates the “Four more years!” screamed the newly constituted Wares Awards Waikato.” churlish George Gregan at Byron commanded plenty of space in Except for its Narta allegiance, Kelleher as the Wallabies beat the the magazine 15 years ago with Heathcotes is now an independent ABs in the semi-final. Rob Duckworth of Duckworths Below: At 2003’s where we still find John, in his role of Wares Awards, Actually George, it took us eight Retravision taking out Retailer of Rob Duckworth Sales & Marketing Manager. more years to win the thing again, the Year. was named Star Appliances 100% in Rotorua but then we went back to back… The judging panel acknowledged Retailer of the was named 2003’s Store of the Year, Year, John Rob as an industry icon noting Heathcote Young by the way. Then as now? – Panasonic used that, despite demanding external Retailer and the November 2003 front cover to commitments – he’d just stepped Rotorua’s Star Goldstar becomes LG – By 2003, Appliances 100% announce the arrival of Recordable down as Retravision NZ Chairman the Store of the some 15+ years into its relationship DVD, with hard disc recording, after a 5½ year stint and Vice Chair Year. with the Korean manufacturer 32 wares.co.nz November 2018 1 2 3 4 5 6 Goldstar, LM Rankine Trading had 1.
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