Index Welcome Committees page 03 Dear Colleagues Organising Bodies page 04/05 About the EFQM Forum page 07 and Friends, EFQM Forum Programme page 08 Each one of us works in a business environment full of challenges and obstacles. Regardless of our specific industries, we face the common pressure for performance - the desire and the need to be the leaders in our market, to surpass Keynote Speakers page 10 our competitors, to achieve the results we seek. How does one organisation stands out among others? The EFQM Forum 2007 will address the need for high Spyros Description of Sessions page 16 performance. What does the High Performing organisation of the future look like? It is an organisation that turns its strategy into a competitive advantage by being first to the market, it provides a meaningful brand, it successfully connects its strategic Dessyllas Award Ceremony & Gala Dinner page 18 initiatives with front-line thinking, it creates flexible operations and understands the importance of the entire supply chain. Konstantinos Venues page 19 The EFQM Forum is the annual prestigious event for Business Excellence in which over 800 business leaders congregate to learn, interact and network. The Forum Lambrinopoulos focuses on the most relevant and current business topics and culminates in a gala A Few Words About Athens page 20 celebration to recognise the annual winners of the EFQM Excellence Award. This year, we have the pleasure of hosting this event in Greece where we will present top speakers and interactive sessions from a diverse and international perspective of Proposed Hotels page 22 business today. Tours & Excursions page 24 We officially invite you to Athens, a city known for its history and hospitality. Athens has been described as a magical city. It is the city where the most glorious history in the world is worshipped by gods and people. The enchanting capital of Greece has Pre & Post Conference Tours page 26 been the birthplace of civilisation. It is the city where democracy was born. We believe that Athens will be the perfect backdrop to create an atmosphere of networking and learning. We look forward to welcoming each one of you on Cancellation Terms page 28 1 October. Forum, Hotel & Tour Registration Form page 29 Spyros Dessyllas Konstantinos Lambrinopoulos Chairman of the Steering Chairman of the Organising Committee Committee EFQM Forum Athens 2007 EFQM Forum Athens 2007 Chairman, Unilever Greece 01 01 Committees Innovation Steering Committee Chairman: Spyros Dessyllas Members: Konstantinos Bakouris, Nikos Ebeoglou, Panagis Karellas, Michael Kortessis, Ulysses Kyriakopoulos, Charis Kyriazis, Chris Lebeer, Eleftheria Mamidakis, Dimitris Mavros, Konstantinos Mitropoulos, Aristides Mpelles, Creativity Nicholas Nanopoulos, Theodoros Papalexopoulos, Konstantinos Petropoulos, Stelios Stavrides, Minas Tanes, Spyros Theodoropoulos, Theofanis Tsiokris, Theodoros Vardas. Organising Committee Knowledge Chairman: Konstantinos Lambrinopoulos Members: Markos Fragoulopoulos, Anthony Gortzis, Petros Karachalios, Marina Karastergiou, Miltos Kozanis, Victoria Michaelidou, Anna Nikolakopoulou, Nikos Panoussopoulos, Marilena Pappas, Emmanuel Perakis, Melissa Rancourt, Anastassios Rodopoulos, Athanassios Roulias, Sofia Skourta, Vassilis Talent Theoharakis, Lina Tsagaraki-Xenou. Content Committee Geoff Carter, Markos Fragoulopoulos, Emmanuel Perakis, Melissa Rancourt, Activity Vassilis Theoharakis. Intensity Agility 02 03 Organising Bodies "EFQM is synonymous with Excellence. It is the primary Hellenic Management Association (HMA) was founded in source for organisations throughout Europe which are 1962. It is a non-profit organisation, which aims at the looking for more than quality, they are also striving to dissemination, development and promotion of the excel in their market and in their business. principles, methods and practice of contemporary management. Today, HMA counts 4000 members, 400 of Based in Brussels, EFQM brings together over 700 which are enterprises and organisations, while the rest member organisations and valued partners situated in are individuals, mainly chief and senior executive officers, every geographical region across the globe. This businessmen, university professors and others. HMA network represents hundreds of globally minded nowadays incorporates seven institutes dealing with organisations. They have in common a passion for specific management operations: The Hellenic Institute of Excellence, improvement, innovation and learning. They Marketing, The Institute of Financial Management, The have an ambition to become a role-model and to Institute of Production and Operations Management, The succeed in a challenging economic and business Hellenic Institute of Information Technology climate. The members actively support EFQM's mission Management, The Institute of Human Resource to drive sustainable Excellence in Europe and beyond. Management, Women's Organisation of Managers and Entrepreneurs, Institute of Management of Public EFQM is the creator of the prestigious EFQM Excellence Administration and Local Authorities. Apart from its Award which recognises the very top organisations each central offices in Athens, HMA has also regional year. EFQM is also the guardian of the EFQM Excellence branches in Macedonia, the Peloponnese and Western Model which provides organisations with a guideline to Greece, Crete and Thessalia. In late 2004, the "Cyprus achieve and measure their success. EFQM is a not-for- Management Association" (CMA), a non profit profit membership foundation focused on serving its organisation, was founded under the initiative of HMA members' information and networking needs. and the Employers and Industrialists Federation. HMA currently employs a staff of approximately 70 people, while, at the same time, it cooperates with 535 trainers. All services of HMA have been recently certified according to the prerequisites of ISO 9001:1994 Contact info Contact info Avenue des Pleiades, 11 Mrs Aggeliki Theodorakopoulou & Mrs Anna Nikolakopoulou 1200 Brussels, Belgium Tel: +32 2 775 35 11 200 Ionias Av. & Iakovaton str. Fax: +32 2 775 35 96 111 44 Athens, Greece Tel: +30 210 2112000 URL: http://www.efqm.org Fax: +30 210 2112020-1 e-mail: [email protected] URL: http://www.eede.gr e-mail: [email protected] 04 05 About the EFQM Forum Since its inception, the EFQM Forum has attracted The philosophy of excellence is the common ground that hundreds of European business leaders annually. The EFQM member organisations believe in. Any one of event is designed to bring inspirational speakers and these organisations can describe to you how their practical knowledge pertaining to the relevant business mission equates to an overall approach to excellence. topics that we are all facing. Previous EFQM Forum This can include how they incorporate excellence in the events have featured well-known CEOs, management way their leaders lead, how they treat their employees, gurus, creative thinkers and excellence practitioners to the importance of the customer, the creation of efficient present and engage the management community. processes – all with the intention to achieve sustainable business results and the desire to not just satisfy, but The EFQM Forum includes a very special event, a gala delight their stakeholders. These organisations define dinner, to celebrate the annual winners of the EFQM stakeholders as their customers, partners, suppliers and Excellence Award. The very first winner, Xerox, received their people. EFQM provides knowledge, training, the award from the King of Spain. From then onwards, resources, business cases and an overarching model to prominent governmental leaders and royalty have been assess any organisation on its excellence approach. invited to present this annual award. The EFQM Excellence Award recognises industry leaders with an Through its discussions with CEOs and Senior undisputable track record of progress and results for Executives, EFQM builds its knowledge on the current both financial and non financial performance. The Award, and future competitive strategies occupying the minds of which is given to Europe’s best performing companies European Leaders thus staying ahead in understanding and not-for-profit organisations, is Europe’s most the critical business topics that organisations need to prestigious award for organisational Excellence. tackle to remain competitive. In today’s business climate, topics such as innovation, agility, corporate social EFQM is a not for profit, membership foundation responsibility, leadership and supplier management are headquartered in Brussels, Belgium, dedicated to the prominently discussed. mission of promoting sustainable excellence throughout organisations in Europe and beyond. Over 700 The EFQM Forum is an important event in which EFQM organisations of every size, sector and both private and turns the spotlight on these relevant business topics. public belong to EFQM’s network. Within this network of organisations, thousands of individuals contribute to encouraging organisations to improve and strive for excellence in an effort to achieve successful business results. 06 07 EFQM Forum 2007 Programme The EFQM Forum in 2006 tackled the issue of the threat of global competition and now its time to turn our attention out to another dimension. We believe in the need to build Programme high performing organisations in Europe. This will be the way through which we will distinguish ourselves against competition, whether locally or internationally. And,