Statements contained in this report with respect to the Company’s management strategies, business policies and results forecasts are forward-looking statements about the future performance of the Company , which are based on the assumptions and beliefs in light of the information currently available. These forward-looking statements involve various uncertain factors including known and unknown risks such as economic trends, industry competition, market demand, exchange rates , tax and other systems that may cause the Company’s actual results, performance or achievements to differ materially from the expectations expressed herein.
YoY for FY2012 compares the term from February 21 , 2012 to March 31 , 2013 with the term from February 21, 2011 to February 20, 2012.
1 AEON Financial Service Co.,Ltd. Results for Fiscal Year 2012
company
Overseas business companies ecompany the
Results for Fiscal Year 2012 Results for Fiscal Year 2012 of
TOSHIBA FINANCE CORPORATION structure
AEON HOUSING LOAN SERVICE CO., LTD. Service Service
AEON S.S. Insurance CO., LTD. organizational
the
with
ACS CREDIT MANAGEMENT CO., LTD. 1, Financial Financial
April
on AEON Bank, Ltd.
AEON made AEON INSURANCE was
SERVICE CO., LTD. split
AEON CREDIT SERVICE CO., LTD. company
A company split was made on April 1, with the organizational structure of th AEON Financial Service Co.,Ltd.
Organizational Structure of AEON Financial Service changed to that a of bank holding company. ■ 2 Operating Data ■ Consolidated transaction volume was ¥4.2488 trillion (+ ¥885 billion) thanks to attracting new cardholders and implementing affiliation plans with cooperative businesses . ■ Consolidated ordinary income was ¥33.4 billion (YoY 137%, ¥900 million above forecast). (Billions of yen) Year-on-Year Difference from Consolidated Results Forecast Change Forecast
Transaction volume 4,248.8 126％ 3,700.0 ＋548.8
Operating revenues 206.0 121％ 196.0 ＋10.0
Operating income 33.1 136％ 32.5 ＋ 0.6
Ordinary income 33.4 137％ 32.5 ＋ 0.9
Net income 13.6 151％ 13.8 - 0.2
Year-on-Year Difference from Non-Consolidated Results Forecast Change FtForecast
Transaction volume 3,858.8 126％ 3,400.0 ＋458.8
Operating revenues 130.0 111％ 123.0 ＋7.0
Operating income 17.0 127％ 15.5 ＋1.5
Ordinary income 19.5 129％ 17.7 ＋1.8
Net income 11.1 145％ 11.0 ＋ 0.1 (Figures are rounded to the nearest 100 million yen.) 3 AEON Financial Service Co.,Ltd. Results for Fiscal Year 2012
f ％ ％ ％ ％ on o
ti YoY na i and
m li (Billions of yen) er e billion
ft 3 a Results for Fiscal Year 2012 . (
186 3 billion and ¥ Results 2012
of intersegment transactions)
FY 2012 ( ft li i ti f revenues
(end of Q4) AEON Bank operating
(Figures are rounded to (Figures are rounded the nearest 100 million yen.) were
1.01.0 3.60.4 3.6 33.1 136 3.3 33.4 137 13.6 151 10.6 11.1 206.0 121 (3/1-3/31) Service Change of
settlement date settlement Credit
％ ％ ％ ％ YoY AEON
former
31.2 129 31.4 130 13.0 145 the
186.3 110 of
results Former AEON Credit Service Consolidated results
AEON Financial Service Co.,Ltd. Consolidated results of the former AEON Credit Service were operating revenues of
Effects of Changed Settlement Date and AEON Bank Consolidation Operating revenues Operating income Ordinary income Net income operating income of ¥31.2 billion. ■ 4 Results by Segment
■ In the credit business, card shopping became favorable, with operating revenues of ¥111.7 billion (YoY 110%). ■ There was an increase in profit and income in overseas business thanks to development in new regions and expansion of business areas. ■ In the bank business, there was expansion of sales networks and an increase in numbers of bank accounts, with core business doing well. (Billions of yen) Operating revenues Operating income YoY YoY
Credit business 111.7 110％ 20.6 125％
Fee bu siness 26. 9 158％ 181.8 ＋191.9
Overseas business 62.0 118％ 13.5 122％
－ － Bank business* 9.5 1.3 （38.0） （131％）（5.9）（2.4） Elimination of intersegment transactions - 4.3 - - 4.1 -
Consolidated results 206. 0 121％ 33. 1 136％ (Figures are rounded to the nearest 100 million yen.) *Bank business numbers inside ( ) show AEON Bank’s standalone operating revenues and ordinary income. 5 AEON Financial Service Co.,Ltd. Results for Fiscal Year 2012 Quarterly Results by Segment ■ Fee business was brought into the black thanks to expansion of e-money business and the business operations of AEON HOUSING LOAN SERVICE CO., LTD. ■ Bank business reflects the results from AEON Bank in Q4. (Billions of yen) 1Q 2Q 3Q 4Q Full year Operating revenues Results YoY Results YoY Results YoY Results YoY Results YoY
Credit business 23.8 101％ 24.3 98％ 24.5 86％ 39.1 155％ 111.7 110％
Fee business 5.4 136％ 6.4 149％ 5.7 136％ 9.4 206％ 26.9 158％
Overseas business 14.4 113％ 14.5 112％ 15.0 118％ 18.1 130％ 62.0 118％
Bank business 9.0 150％ 9.0 94％ 10.9 152％ 9.1 149％ 38.0 131％ Elimination of intersegment -0.3 - -0.3 - -0.3 - -3.4 - -4.3 - transactions Consolidated results 43.3 109％ 45.0 108％ 45.0 99％ 72.7 169％ 206.0 121％ 1Q 2Q 3Q 4Q Full year Operating revenues Results YoY Results YoY Results YoY Results YoY Results YoY Credit business 3.5 118％ 3.7 98％ 4.7 103％ 8.7 170％ 20.6 125％
Fee business 0.4 + 0.6 0.7 + 0.7 0.3 +0.3 0.4 +0.3 1.8 +1.9
Overseas business 3.1 124％ 2.8 105％ 3.4 123％ 4.2 133％ 13.5 122％
Bank business 1.1 487％ 0.7 -2.8 1.1 167％ 3.0 +3.9 5.9 168％ Elimination of intersegment -0.8 - -0.4 - -0.8 - -2.1 - -4.1 - transactions Consolidated results 6.2 138％ 6.8 118％ 7.6 118％ 12.5 165％ 33.1 136％ (Figures are rounded to the nearest 100 million yen.) *Bank business numbers show AEON Bank’s standalone operating revenues and ordinary income. 6 AEON Financial Service Co.,Ltd. Results for Fiscal Year 2012 Financial Data ■ Account balance of ¥1,220.1 billion was appropriated through consolidation of AEON Bank, with total assets of ¥2,534.2 billion. ■ There was an increase in interest-bearinggppy debt of approximately ¥100 billion because of the effects of foreigggn exchange and an increase in month-end accounting at participating stores. ■ As of the end of April, consolidated interest-bearing debt was at approximately ¥640 billion, which is down ¥154 billion from February 21, 2012. (Billions of yen) Consolidated AEON Credit Service (standalone) Change from February Change from Results Results 21, 2012 February 21, 2012
TtlT o t a l asset s 2, 534. 2 ＋1, 626. 5 961. 3 ＋302. 4
Total finance receivables (incl. securitized 1,258.9 ＋217.6 866.6 ＋124.5 receivables)
Bank business receivables 706.8 －－－
AtA ccount blb a l ance 1, 220. 1 ＋103. 4 －－
Interest-bearing debt 793.2 ＋275.9 541.6 ＋214.4
Net assets 258.9 ＋77.0 202.3 ＋63.3
Equity ratio 9.1 ％ -8.4 ％ 21.0 ％-0.1 ％
(BIS standard) 10.6 ％ －－－ *Account balance shows figures for AEON Bank alone 7 AEON Financial Service Co.,Ltd. Results for Fiscal Year 2012 Review of FY 2012
① Domestic business
2012 Jan ・AEON HOUSING LOAN SERVICE CO., LTD. (formerly Toshiba Housing Loan Service) became a consolidated subsidiary
2012年 Mar ・Convertible bonds issued for acquisition of own stock and to further accelerate Asia business 2012年 Aprp ・Share repp(urchase (12.66 million shares )
2013 May ・Toshiba Finance became a consolidated subsidiary・
② Overseas business
2012 Jun ・Supervised Chinese company (Hong Kong) established , speeding up growth of business in Chinese-speaking territories
2012年 Aug ・Thailand business reorganized with insurance agency/debt collection business set as a consolidated subsidiary of AEON THANA SINSAP
2012年 Sept ・Start of credit business in Tianjin, China
2013 Feb ・Start of installment payment business in India (Mumbai)
2013年 Mar ・Start of finance business in Philippines (in addition to system development business)
2013年 Apr ・Start of installment payment business in Shenzhen
③ Merger with AEON Bank
20120 Sept ・Business merger announced
000000 Nov ・Agreement on stock swap reached at extraordinary general meeting of shareholders
2013 0Jan ・AEON Bank becomes a wholly-owned subsidiary
2013年 Feb ・Agreement on details of company split reached at extraordinary general meeting of shareholders
00000 Mar ・¥5 dividend issued to commemorate business merger
0 Apr ・AEON Financial Service Co., Ltd. established
8 AEON Financial Service Co.,Ltd. Results for Fiscal Year 2012 Number of Cardholders and Active Cardholders
■ There are 31.85 million consolidated cardholders (+2.09 million), 22.24 million of whom are in Japan (+1.23 million). ■ There are 17.84 million active consolidated cardholders (+1.37 million), 13.72 million of whom are in Japan (+1.04 million). ■ There are 3.06 million accounts (+470,000), including 1.95 million AEON Card Select members (+420,000).
FY 2011 FY 2012 YoY change
Number of cardholders, 29.76million holders 31.85million holders ＋2.09million holders consolidated
Domestic 21.01million holders 22.24million holders ＋1.23million holders
Number of active 16.47million holders 17.84million holders ＋1.37million holders cardholders, consolidated
DtiDomestic 12. 68million hldholders 13. 72million hldholders ＋1041.04million h old ers
Number of accounts 2.59 million 3.06 million ＋470,000
AEON Card Select 1.53 million holders 1.95 million holders ＋420,000 holders
Number of bank branches 81 105 ＋24
Number of ATMs 1,943 2,680 ＋737
9 AEON Financial Service Co.,Ltd. Results for Fiscal Year 2012 Growth in Credit Card Shopping (Consolidated) and WAON Transaction Volume
■ Card shopping and WAON transaction volume increased by ¥1 trillion year-on-year, reaching ¥4.873 trillion (YoY 126%).
(Billions55000 of yen) WAON transaction volume 500005,000 Consolidated credit card shopping volume 4,873billion yen 45000
400004,000 3,858.2billion yen 1,311.4billion yen , 3500, 0 1,002.6billion yen 300003,000 , 25000 3, 561. 6billion yen
200002,000 2,855.6billion yen , 1500 0 100000 '08 '09 '10 '11 '12 13 ()(FY) (Plan)
10 AEON Financial Service Co.,Ltd. Results for Fiscal Year 2012 40% 30% 20% 10% 0%
’13 4 Results for Fiscal Year 2012
3 axis) axis)
2 (left
(right
1 ore sales paid using AEON Card and WAON paid ore sales using
2 members 1 Card
1 1 Marunaka stores
0 1
9
’12 Marunaka AEON
8 Marunaka/Sanyo
at
7 sales
6 Cashless ratio is the component ratio of st Cashless * Marunaka/Sanyo
of cashless
5 of
Number Ratio 4
3
0
Ratio of cashless sales at Marunaka/Sanyo MarunakaRatio of cashless sales at Marunaka/Sanyo increased to 40%. stores AEON Market and Daiei, etc. forecast AEON Every, Increased transaction volume at AEON Financial Service Co.,Ltd.
(People) 80,000 60,000 40,000 20,000 Expansion of Group Business Field ■ ■ 2013. for FY
11 3200 3000 250 2800 2600 2400 2100 2200 270 230 210 0 44 billion). 44 ¥ (Billions of yen) (FY) Results for Fiscal Year 2012
5
4 ’13 280 billion (YoYbillion 280 + ¥ volume volume
3
2 nce to be to nce
1 hanks to increase in number of cardholders and of cardholders number in to increase hanks transaction transaction
12
11 cashing cashing
.
10 card card
balance ATMs
9 at
’12 credit credit 8
in in cashing
7 payments
card 6 change instant 5 of Credit YoY
4
3 convenience
% % % 0 0 0 50% AEON Financial Service Co.,Ltd. 20 15 100% -50% Recovery Credit of Card Cashing Transaction Volume and Balance ■t on, February from volume transaction of recovery Significant improved convenience of instant payments at ATMs ■bala end-of-term Planned March. from recovered balance Cashing -100%
12 500 000 , 20 , 40 60 80 100 0 80 60 40 20 0 ‐ ‐ ‐ ‐ ‐
loans 1 500 1 000
as
(FY) (Billions of yen) 238.4 billion). 238.4 ¥ Balance of money Balance of given as loans
％ Results for Fiscal Year 2012
60 (Plan) erest on AEON erest Card Select 4 702.4 billion (YoYbillion 702.4 + . ¥
％ 702 4 billion yen
58 billion yen 1,220.1 given as loans reaching as loans given ％ 464 billion yen margin increasing from 1.8% to 2.0%. increasing margin 41 billion yen 1,116.7 1.2201 trillion (YoYtrillion 1.2201 int of conditions thanks to favorable 109%) ¥ 58%, with loan-deposit interest 58%, with loan-deposit
ccount balance (left axis) '09 '10 '11 '12 '13 Loan-deposit ratio A Balance of money given as loans Balance (excluding shopping/cashing balances)
0
500
1,000 AEON Financial Service Co.,Ltd. 2,000 1,500 5,000 Changes in Business Operations of AEON Bank Account balance 20,000 15,000 10,000 ■term is in current balance Account deposits. ■of money in balance resulted loans unsecured and loans Housing ■ratio was FY loan-deposit 2012
13 (Billions of yen) Results for Fiscal Year 2012 campaign
loan
Card loan campaign applicants for 2% fixed-term (3 months) (3 2% fixed-term for applicants campaign
rate
interest
cquisition of 20,000 new AEON Card Select holders. new AEON Select Card 20,000 of cquisition A term interest rate campaign - fixed
AEON Financial Service Co.,Ltd. 2% fixed 8,000 new applications received in April by establishing card loan reception desks at all bank branches (12 branches at all bank desks reception loan card April by establishing in received new applications 8,000 Business Merger Campaigns ■with 40,000 billion 93 of balance account favorable Generating plan. rate interest ■ of in times the number applications received previous term).
14 Number of Disclosure Claims
■ The number of disclosure claims in FY 2012 continued to decline,,gy recording 72% year-on-year ■ Declined to 9,200 claims in first half of FY 2012 (YoY 63%), 8,300 claims in second half (YoY 69%), and, more recently, 1,100 claims in April and 1,000 in May (YoY 59%).
(Claims)3500 Number of disclosure claims 3000
2500
2000
1500 1000
500
0 3 4 5 6 7 8 9 101112 1 2 3 4 5 6 7 8 9 101112 1 2 3 4 5 ’11 ’12 ’13 (FY)
15 AEON Financial Service Co.,Ltd. Results for Fiscal Year 2012 Allowance for Possible Credit Losses & Provision for Interest Repayment
■ Clarification of receivable details by accelerating long-term overdue credit with write-offs ■ FY 2012 allowance for credit losses was ¥8 billion (YoY 50%), with a mortgage rate of 3.2% (beginning of year rate -1.2%) (Billions of yen) FY2011 FY2012 FY2012
Allowance for possible credit losses, beginning of year 46.8 32.7 Personal bankruptcies Fully amortized
Provision for possible credit losses 16.0 8.0 Receivables in arrears over 3 months and subject to special 22.6 Write-off of credit losses 30.1 13.0 attention General provisions Allowance for possible credit losses, *Includes restructured 5.1 end of year 32.7 27.7 debt in repayment
Total 27. 7 Allowance ratio 4.4％ 3.2％
AtActual cost s rel ltdtated to credit losses 46.1 21.0
Balance of provisions for interest repayment losses 929.2 373.7
16 AEON Financial Service Co.,Ltd. Results for Fiscal Year 2012 s (FY) Results for Fiscal Year 2012 illion (+1.05 million accounts). million (+1.05 illion holders
illion) by strengthening initiatives to attract new attract to initiatives strengthening by illion) card
he Internet. he holders
branded ‐ 3 Select
(Plan) 20.80 million people Card Card/co
23.80 】 AEON AEON
95 . million people of of 195 1 20.29
22.24 Number Number
'11 '12 '13 '14 '15 27 22 17 12
2700 2200 1700 1200 AEON Financial Service Co.,Ltd.
Key Initiatives for FY2013 Credit Card Business – Expansion of Number Domestic Cardholder ■m (+1.56 million 23.8 to increased to be cardholders of Number t through and branches bank stores, cooperative at applications ■3 m to accounts member AEON Select of Card of number Expansion 【
(Units: 1 million cardholders) 17
Select
account
Card Select Results for Fiscal Year 2012 pension ior Customers of activity and monthly of activity opening of Grand Grand of opening Members
Generation’s Mall Kasai Generation’s GG Members Launchedwith to coincide with AEON with Bank ・Cinema ticket discounts ticket ・Cinema fee club ・Culture reductions clubs fitness to entry ・Free fixed-term on ・+0.1% when rates interest deposit opening pension account with opening of Grand Generation’s of Grand Generation’s with opening of th Card
％ 000 , of every month every of 44 th and over, increasing rates and over, AEON 34 000
every month every ¥ GG AEON Card and 30 and Discounts on the 15 the on Discounts th of pension accounts to coincide of pension accounts WAON bonus points for productsforpoints bonus WAON ％ 000 , 31 Double points on every date with a “5” in it in a “5” with date everyon points Double 29 000 ¥ 55 and over and 55 Thank-you day discounts on the 20 the on discounts day Thank-you AEONaged holders Card type
usage f activity o Card type Card image Card AEON Financial Service Co.,Ltd. Start issuing GG AEON Card, which is only for people aged 55 AEON Start issuing GG Launch of GG Members Card and expansion Monthly rate of rate Monthly Main privileges Main Monthly amount Monthly Credit Card Business – Strengthening Initiatives for Shift to Sen Mall ■ amount of usage ■
18 % % es 68% 66% 64% 62% 60 58% 56% 54% 52% 50
1.2%).
rates (FY)
Day
％ interest JAL
ces i trillion i Results for Fiscal Year 2012
68.0 and
(Plan) serv
3.7 Favorable interest rates Select for Thanks Day
trillion Interest-free payment by installments Ｇ East
％ 8 ounge l l JR
.
Ｇ． t 3.4 66 8 Select
Oil,
rpor it i Day a
d d
Enhance point program Enhance Card
cards an
Cosmo
AEON
ounge with axis) ard Select with favorable fixed-term deposit fixed-term Select with favorable ard l l
Wakuwaku
Issue integrated ‐ (left cards
AEON AEON
e id id Customer ) WAON
prov
volume d d branded
axis ‐
an t
Issue co s
h d d passports
rig car ( (h
Issue 3.7 trillion (YoYtrillion 3.7 (YoY68.0% of rate activity with annual 116%) + ld ld ¥ go
rate transaction
birthday
Club ssue
I and
activity
l Day shopping
Card Annua Tokimeki Point Thanks
*Transaction volume YoYvolume *Transaction for same term is aggregated
'02'03'04'05'06'07'08'09'10'11'12'13 AEON
yen) 3 2 1
0 of yen)
AEON Financial Service Co.,Ltd.
Credit Card Business – Initiatives to Improve Annual Activity Rat ■AEON as C such new privileges of introduction will see 2013 FY etc. accounts, children’s and rates interest ■to reach volume transaction for Plans 40000 30000 20000 10000 19 (Trillions Retirement ％ 60s + 000 , 71 million Home renovation 300 95 ¥ . 195 1 Results for Fiscal Year 2012 Children marry 50s AEON Card Select Children start work
University new new
Select
switch switch
his has higher activity rate activity higher has his Senior high school 40s and and
New car
tomer Data to Promote Marketing applicants to Recruit Junior high school ％ 000 , 67 million 250
24 Home purchase ¥ . 30s 22 24
AEON Card Elementary school
Car purchase
Childbirth usage rate
20s of usage Cardholders Annual activity Annual Annual amount Annual Marriage
Customer data Age Life event AEON Financial Service Co.,Ltd.
Credit Card Business – Use of Cus ■as t AEON Select holders, new Card recruit to drive Strengthen ■life events to suited services financial of all kinds Propose 20 200
Bank150 Business – Strengthening Bank
■Num ber of ATM s in st all ed pl ann ed t o r each 4 ,000 (YoY+1,320) with 150 bank br an ch es (YoY+45). ■ Plans for unsecured/card loan balance to reach ¥350 billion through comprehensive improvement of sales network100 and ATM functions. (Billions of yen) (Branches) Number of ATMs installed Business by Expanding Sales Ne Cashing/unsecured loan balance (right axis) Number of bank branches 50 4,000 (left axis) 6000 2,680 1,943 twork 0 350 4004000 billion yen 283.5 264.1 150 billion yen 150 billion yen branches 105 2002000 branches 81 branches 00
-2000 1 1 1 1 15 '14 '13 '12 '11 (FY) (Plan) 21 AEON Financial Service Co.,Ltd. Results for Fiscal Year 2012 ry
Bank Credit
Credit Credit
Service Results for Fiscal Year 2012 Company ACS responsible AEON Management
on i call Functions
ncial Service ncial ect ll ll i co
Work center t b Inspection/ Fundraising AEON e collection Db D Service
of
100,000- 500,000- 500,000 Value Financial 3,000,000 ¥ ¥
10-30 million 10-30 rovided thanks to of consolidation Toshiba Finance transactions 30-100 million 30-100 ¥ p ¥ AEON
Bank Credit
divisions Housing Service
Service services to be services Company g AEON responsible AEON Loan Sales AEON Toshiba Finance
loan
e of financin g gg p Business financing corporate Housing Credit card Solar/Car/ Renovation Housing loans
AEON Financial Service Co.,Ltd. Credit Business – Toshiba Finance to become Consolidated Subsidia ■ Full ran ■ Governance and risk management to be strengthened at Fina AEON
22 Credit Business –Synergy with Toshiba Finance
■ Expansion of installment payment business at sales points for renovation/solar power systems within the Group ■ Overlapping departments to be brought together, with shift of personnel to sales divisions and comprehensive low-cost operation 3500 Plan f or t ransacti on vol ume (Billions of yen) 3000 Synergy Agree 2500 Environment/renovation Car loans, etc. 2000
1500150 112 billion yen 100 billion yen 1000100
50050
0 1 1 1 1 '15 '14 '13 '12 '11 (FY) (Plan)
23 AEON Financial Service Co.,Ltd. Results for Fiscal Year 2012
0 5 . . 30000 30 3 25000 2.5 20000 2.0 15000 1.5 1 10000 5000 05 0 0 (Trillions of yen) (Trillions (FY) Results for Fiscal Year 2012 otion of Group friendship stores
s
location trillion yen
with transaction volume of 1.6 trillion (YoY 122%). 000 , (Plan) 1.6
200 000 38 million cards stores since April 27, with prom stores since available
is
locations trillion yen WAON
1.3 on
160,000 illi cards 31.8 m where
locations WAON transaction volume (right axis) volume transaction WAON Places where WAON is available Number of WAON cards issued (left axis) trillion yen
1.0 '11 '12 '13 '14 '15
139,000 million cards cards) 24.1
million
1 40 20
AEON Financial Service Co.,Ltd. WAON has been introduced at all AEON Market AEON has been introduced at all WAON of 38 million cards (YoYfor issuance Plans +6.2 million) 8000 6000 4000 2000 Fee Business – Expansion E-money of Business ■ becoming participating stores. ■
24 (Units: ） people 200 1300 1200 1100 1000 900 800 8 700 6 600 500 4 400 300 200 2 100 0 -100 - -300 -400 12 12 10 million （ (FY)
5 Results for Fiscal Year 2012
'1
4
'1 the Internet to be promoted by expanding the expanding by promoted be to Internet the
million 3
thousand '1 lications via Internet 7.5 (Plan) pp 600 axis)
(left
2
million '1 thousand Number of a applications
5.97 380 card
credit
of
1 thousand million 1 ' Number of credit card applications (left axis) Number of applications received for housing loans, card loans, card housing loans, for applications received of Number axis) (left investment/insurance Number of online members (right axis) (right online members of Number 220 4.96
0 0 0 AEON Financial Service Co.,Ltd. 8 60 40 20 80 600 400 200 Fee Business – Promotion Internet of Business 140 120 100 ■(YoYmillion 7.5 to members of online Expansion million) +1.53 ■via etc. loans, loans/card housing for of applications Receipt members online of number 1200 1000 (Units: 1,000 applications) 25
l
a i n- i
f staff
nanc fi 100
er h ment o of
h s Results for Fiscal Year 2012 bli h f team rom ot rom
f members esta be opened institutions d ons opened (April) i ss analysis i store reception desks store
AEON Bank information Sapporo call center to be Database marketing based on omm Data analysis team of 100 system an ifhfiil Ciif C Kyushu region business centerregion Kyushu to Improvements to online application , opening ns from group companies and external and companies group from ns
etc. account
FY 2012 FY 2013 (Plan) improvement Bank account opening
from group companies group from Data entry commissions on purchase information Inspection/collection system AEON Expansion of call center work Marketing improvements Marketing based es i oans Data l Credit centers analysis and joint and Business guarantee ness compan ness i AEON Financial Service Co.,Ltd. us
Fee Business –Business Fee Business Processing of Expansion ■businesscard of credit Use infrastructurecommissio increase to bib i
26 2.3 ¥ (FY) Results for Fiscal Year 2012 ll Fee Insurance ll Business en billion y (Plan) 2.3 income
billion yen 1.9 Operating yen)
billion
yen '11 '12 '13 '14 '15 of
creased insurance sales. Projected operatingsales. Projected insurance creased of income 1.7 fitability of short-term small fee insurance business in 2013. business small fee insurance of short-term fitability
0 4 2 1 40 30 20 10 (Billions shops
vate i cy stores (YoYcy +40 stores) and in elopment. Plan single year pro year Plan single elopment. pr
f f o
products insurance
initiatives
of
opment l Key brand eve Dl D Expansion
AEON Financial Service Co.,Ltd. on.
Fee Business – Improved insurance Agency Business/Short-term Sma ■agen to 130 insurance Expansion billi ■dev private insurance Strengthen
27 (FY) Results for Fiscal Year 2012
billion yen (Plan) 1 income
billion
yen 億円 5 0.5 ness commissions from financial institutions financial from commissions ness Operating n e billion y '11 '12 '13 '14 '15 0.3 )
en 1 2 5 0 1 y y) 20 1.5 15 10 0.5 Billions (
with
card
system
Guarantee companies companies Credit partnerships
institutions
collection initiatives
business
of
financial banks
Key Agricultural cooperatives Strengthen Regional Expansion Commissions from financial institutions from financial Commissions
AEON Financial Service Co.,Ltd.
Fee Business –Business Fee Business Collection Debt of Development ■busi expand to company holding of bank capabilities credit Use etc. banks, as regional such ■billion¥1 of increase income operating Planned (YoY 200%).
28 (FY)
15 Results for Fiscal Year 2012 '
14 ' income
billion 13
yen ' (Plan) 2.1 an service to supplement Flat 35. Flat supplement to service an ns. Projected operating income of ¥2.1 billion. ¥2.1 of income operating Projected ns. operating billion
yen) 12 yen ' of 1.9
1 4 3 2 40 30 20 10 (Billions
loan
Bank
type
AEON
with
AEON HOUSING LOAN SERVICE CO., LTD. Initiatives LTD. CO., SERVICE LOAN HOUSING AEON initiatives
floating interest
Key of
cooperation
in
AEON Financial Service Co.,Ltd. service Expansion
Fee Business – Fee Business lo AEON an Bank floating and agency a bank establish March, ■In locatio store at AEON Service sales Credit business ■Strengthen
29 ％ ％ ％ ％ 100 Dollars) + YoY Kong
Hong Kong FY 2012 FY Results for Fiscal Year 2012 376 110 316 110
(Units: 1,000 people) (Units: 1,000 of 1,160 7,724 111 1,189 101
Results Millions
(Unit: Millions of operating income of 376of income operating HKD million (YoY volume income Net profit Net revenues Operating Operating Operating Number of Number Transaction Transaction membership AEON Credit Service (Asia) Results (Asia) Service Credit AEON Taiwan Shanghai n ji Shenyang an Shenzhen Ti ji Beijing Hong Kong Hong Guangzhou Mongolia area
development
AEON Financial Service Co.,Ltd. Local subsidiary New development area Growth Centering Around Hong Kong ① Representative office ■HKDmillion 1,189 of revenues Operating 2012: FY (YoYand 101%) 110%) ■2013 in Mongolia in office an Establish
30 30 Growth Centering Around Hong Kong ②
■ Hong Kong: Issue a non-contact IC Card and expand payment function ■ China: Strengthen installment payment business in Shenyang, Tianjin and Shenzhen using supplies of Chinese Yuan from supervising company in China : Strengthen external commissions at warranty company in Beijing and processing company in Shenzhen : Establish systems company in Tianjin to accelerate business development in China ■ Taiwan: Joint development of credit cards with local financial institutions, promotion of newly published credit cards ■ Mongolia: Planned establishment of office in second half of fiscal year
Hong Kong Shenyang/Tianjin/Shenzhen Beijing
Shenzhen (processing Taiwan Mongolia business)
5th Credit Cooperation of Taipei Credit Card
31 AEON Financial Service Co.,Ltd. Results for Fiscal Year 2012 Growth Centering Around Thailand ①
■ FY 2012: Operating revenues of 12.842 billion Baht (YoY 111%) and operating income of 2.414 billion Baht (YoY 144%) ■ Establish installment payment service in Myanmar in May 2013 and in Laos in June 2013 Shanghai
AEON蘇州 THANA SINSAP (Thailand) Results Units: 1,000 people Myanmar Laos FY 2012 Results YoY Number of + 480 Membership 6,690
Vietnam Un it: Millions of B aht Thailand Transaction 77,646 119％ volumeフィリピン Cambodia Operating revenues 12,842 111％
Operating 2,414 144％ Local subsidiary income
Net profit 1,818 466％
32 AEON Financial Service Co.,Ltd. Results for Fiscal Year 2012 Growth Centering Around Thailand ②
■ Thailand: Increase membership figures by strengthening applications for co-branded credit cards with aviation/railroad transport companies ■ Vietnam: Expand sales network to regional cities in addition to Ho Chi Minh and Hanoi ■ Cambodia: Achieve single month profitability in April by increasing service amounts, plan for 1,000 participating stores ■ Myanmar: Strengthen participation with electronics retail stores and establish an early-stage system of 500 stores ■ Laos: Establish an installment payment service in cooperation with local major electronics retail storestoress
Thailand Vietnam
Cambodia Myanmar Laos
33 AEON Financial Service Co.,Ltd. Results for Fiscal Year 2012 a ％ ％ ％ ％ Ringgit
+ 150 YoY of
Millions Unit: 1,000 people Unit: 1,000
FY 2012 FY 501 136 181 142 134 140 Results for Fiscal Year 2012 1,130 2,467 149 Units: Millions of Ringgit Results income Volume Net profit revenues Operating Operating oYof 181income operating and 136%) million Number of of Number Transaction Membership AEON Credit Service (Malaysia) Credit Service Results AEON ear and supplement development support for Indi for support development supplement and ear Malaysia Indonesia i) Bangladesh a b um India (M b i) ment areas p
AEON Financial Service Co.,Ltd. Local subsidiaries New develo Growth Centering Around Malaysia ① ■ 2012of 501revenues Operating Year: Financial million(Y Ringgit (YoYRinggit 142%) ■y financial 2013 in Turkey and in Bangladesh offices Establish business Turkey 34 34 Growth Centering Around Malaysia ②
■ Malaysia: Strengthen applications for AEON Big (formerly Carrefour) membership ■ Indonesia: Start issuing credit cards and promote replacement of house cards ■ India: Expand market share by planning differentiation from other companies in terms of number and amount of installment payments ■ Bangladesh, Turkey: Plan to establish offices
Malaysia Indonesia
India Bangladesh Turkey
35 AEON Financial Service Co.,Ltd. Results for Fiscal Year 2012
150 1500 100 1000 50 500 0 (FY) (Billions yen) of Results for Fiscal Year 2012 13.5 billion (YoY 122%) ¥ operating income was ) s i ere are plans to achieve new record-high record-high profits with new ere to achieve are plans ax ht g i r ( 62 billion (YoY 118%) and ¥ billion yen
62 5 . ng revenues ti yen 13 5 billion pera OtiO (ihti) Operating income (left axis) billion yen '11 '12 '13 '14 '15 '16 52.5 yen 11.1 billion ) 0 0
en 50 40 30 2 10
y y) AEON Financial Service Co.,Ltd. 600 500 400 300 20 100
Overseas Business Results of ■were FY 2012, operating revenues In ■ the current term, in three th addition to listing companies In emerging nations in new balances of positive expansion (Billions
36 Strengthening Disaster Recovery
■ In addition to our data centers in Eastern Japan, data centers were opened in Western Japan in November as a way of preparing for large-scale disasters ■ Six business centers have been established, with the latest in the Kyushu area following on from the recently established Sapporo business center
Data centers in Western Japan
Kyushu business center
Data centers in Eastern Japan
across a wide area Data centers centers spread spread Business center Data centers
37 AEON Financial Service Co.,Ltd. Results for Fiscal Year 2012 (FY) Results for Fiscal Year 2012 nterest-bearing debt by debt
bearing debt - balances
billion yen billion billion yen billion billion yen (Plan) loan oney given as loans and compress i
interest
414.3 230.6 644.9 joint
and
Overseas interest-bearing debt Overseas interest-bearing Domestic interest billion billion card
billion yen yen yen '12 '13 '14 '15 '16 541.6 251.6 793.2 credit
0 0
800 600 400 AEON Financial Service Co.,Ltd.
1000 8000 6000 4000 2000
Compression of Interest-bearing Debt of yen) 10000 ■ In bank business, increase m expanding credit card and joint loan balances (Billions 38 (FY) yen trillion 5 Results for Fiscal Year 2012 ) 5 trillion oans l) l ¥
d nk businessnk business card credit and d strengthening of credit business in new business credit of strengthening d unsecure / r FY 2016 is FY 2016 r loans)
ng hi / d hi car
cas
trillion yen ng, i (FY) 2.5 loans) opp
h renovation,
s (h( i ness i (housing trillion
yen us bi b
1.7 ork and number of cardholders in ba of cardholders number and ork d d business
car business (solar,
business
dit re trillion C dit Bank Credit Overseas yen '11 '12 '13 '14 '15 '16 1.3 ) )
5 4 3 2 1 0 yen
f f o
000 000 , ,
AEON Financial Service Co.,Ltd.
ions 50,000 40,000 30,000 20 000 10 000 Targets for Operating Credit Balance ll ■fo target balance credit operating the initiatives, these With ■an etc., solar/renovation, on balances loan of joint Expansion business overseas of part as nations emerging ■netw sales to expand Aiming
Tri 39 ( Forecast of Results for FY 2013 ■ Record-high profit planned for FY 2013 ■ Annual dividend expected to increase by 10 yen to 60 yen from FY 2012
Forecast results for FY 2013 YoY
Operating revenues 220. 0 billion yen 107％
Operating income 44.0billion yen 133％
Ordinary income 44.0billion yen 132％
Net income 23.8billion yen 175％
Net income per share 127.11yen 144％
Interim (forecast) Year end (forecast) Full year (forecast)
Divid end forecast 25yen 35yen 60yen
40 AEON Financial Service Co.,Ltd. Results for Fiscal Year 2012