Tempered Radicalism and the Politics of Ambivalence and Change Author(S): Debra E

Total Page:16

File Type:pdf, Size:1020Kb

Tempered Radicalism and the Politics of Ambivalence and Change Author(S): Debra E Tempered Radicalism and the Politics of Ambivalence and Change Author(s): Debra E. Meyerson and Maureen A. Scully Source: Organization Science, Vol. 6, No. 5 (Sep. - Oct., 1995), pp. 585-600 Published by: INFORMS Stable URL: http://www.jstor.org/stable/2634965 Accessed: 03-05-2018 19:02 UTC REFERENCES Linked references are available on JSTOR for this article: http://www.jstor.org/stable/2634965?seq=1&cid=pdf-reference#references_tab_contents You may need to log in to JSTOR to access the linked references. JSTOR is a not-for-profit service that helps scholars, researchers, and students discover, use, and build upon a wide range of content in a trusted digital archive. We use information technology and tools to increase productivity and facilitate new forms of scholarship. For more information about JSTOR, please contact [email protected]. Your use of the JSTOR archive indicates your acceptance of the Terms & Conditions of Use, available at http://about.jstor.org/terms INFORMS is collaborating with JSTOR to digitize, preserve and extend access to Organization Science This content downloaded from 130.91.164.141 on Thu, 03 May 2018 19:02:03 UTC All use subject to http://about.jstor.org/terms When I read the first draft of this manuscript it provided a genuine "aha" experience. I felt that "tempered radicalism" was a concept that had been waiting to be invented. Meyerson and Scully, in my view, have grasped an important idea and have written about it in a careful and an illuminating way. It's one of those papers, I suspect, that some people will react to by thinking: "I wish I had written that!" Further, I can see others I know well in the field as fitting the description of the tempered radical, at least in some circumstances and at different times. The reviewers, while suggesting changes, as reviewers do, were also very taken with the paper. It is intellectually interesting, and evocative. It provides us with a perspective on organizational issues that is typically glossed. It opens an arena for organizational analysis that is missed in most theoretical frameworks. Tempered radicals, Meyerson and Scully argue, are individuals who identify with and are committed to their organizations and also to a cause, community or ideology that is fundamentally different from, and possibly at odds with, the dominant culture of their organization. Their radicalism stimulates them to challenge the status quo. Their temperedness reflects the way they have been toughened by challenges, angered by what they see as injustices or ineffectiveness, and inclined to seek moderation in their interactions with members closer to the centre of organizational values and orientations. The paper is a scholarly treatment of a complex concept. It is radical in its charge to us to see new possibilities in the study of organization. It is tempered, even hopeful, in its prescriptions for harnessing participants who are often on the margins of organizational life and who have much to offer to enrich and sustain positive change in organizations. It is a very appropriate contribution to Crossroads. Peter Frost Tempered Radicalism and the Politics of Ambivalence and Change Debra E. Meyerson* * Maureen A. Scully School of Business, The University of Michigan, Ann Arbor, Michigan 48109 and Graduate School of Business, Stanford University, Stanford, Califomia 94305 (visiting, 1995 and 1996) Sloan School of Management, Massachusetts Institute of Technology, Cambridge, Massachusetts 02139 *Please address correspondence to the first author at the Stanford address or through email ([email protected]). 1047-7039/95/0605/0585/$01.25 Copyright ? 1995. Institute for Operations Research and the Management Sciences ORGANIZATION SCIENCE/VOl. 6, No. 5, September-October 1995 585 This content downloaded from 130.91.164.141 on Thu, 03 May 2018 19:02:03 UTC All use subject to http://about.jstor.org/terms DEBRA MEYERSON AND MAUREEN SCULLY Crossroads Abstract However, separatism and surrender are not the only "Tempered Radicals" are individuals who identify with and options. While frustration may be inevitable, individu- are committed to their organizations, and are also committed als can effect change, even radical change, and still to a cause, community, or ideology that is fundamentally enjoy fulfilling, productive, authentic careers. We write different from, and possibly at odds with the dominant cul- this paper about and for the people who work within ture of their organization. The ambivalent stance of these mainstream organizations and professions and want individuals creates a number of special challenges and oppor- also to transform them. We call these individuals "tem- tunities. Based on interviews, conversations, personal reflec- pered radicals" and the process they enact "tempered tions, and archival reports, this paper describes the special radicalism." circumstances faced by tempered radicals and documents We chose the name "tempered radical" deliberately some of the strategies used by these individuals as they try to make change in their organizations and sustain their ambiva- to describe our protagonist. These individuals can be lent identities. called "radicals" because they challenge the status quo, (Organizational Change; OrganizationalActivism; Women both through their intentional acts and also just by in Management; Minorities in Management; Ambiva- being who they are, people who do not fit perfectly. lence; Identity; Fit; Feminism in Organizations; We chose the word "tempered" because of its multiple Marginality) meanings. These people are tempered in the sense that they seek moderation ("temper blame with praise," Webster's New World Dictionary, 1975). In the language of physics, they are tempered in that they have become A woman executive can identify with feminist language tougher by being alternately heated up and cooled that is far from commonplace in corporate life and down. They are also tempered in the sense that they challenges the very foundations of the corporation in have a temper: they are angered by the incongruities which she holds office. She can also be loyal to her between their own values and beliefs about social jus- corporation, earnestly engaged by many of its practices tice and the values and beliefs they see enacted in their and issues, and committed to a career in a traditional, organizations. Temper can mean both "an outburst of male-dominated organization or profession. A male rage" and "equanimity, composure," seemingly incon- business, school professor can hold an identity as a gruous traits required by tempered radicals. radical humanist and embrace values directly in contest Tempered radicals experience tensions between the with capitalist corporations. He can also be committed status quo and alternatives, which can fuel organiza- to his job in the business school and teach practices tional transformation. While a great deal of attention that, in effect, enforce the tenets of capitalist organiza- has been devoted to issues of organizational "fit," tions. An African-American architect can identify with change often comes from the margins of an organiza- her ethnic community and be committed to creating a tion, borne by those who do not fit well. Sources of more equitable and healthy urban environment. She change can give organizations welcomed vibrancy, but can also identify with a professional elite and be com- at the same time, the changes that the tempered radi- mitted to an organization that perpetuates the decay of cal encourages may threaten members who are vested urban neighborhoods. These individuals do not easily in the status quo. Is this transformation "good for" the fit within the dominant cultures of their organizations organization? The answer may change as standards of or professions. However, despite their lack of fit, or judgment change, for example, when an organization perhaps because of it, they can behave as committed shifts from a stockholder to a stakeholder model. Many and productive members and act as vital sources of people ask us "what exactly" the tempered radical can resistance, alternative ideas, and transformation within change, and "how much." One dilemma for the tem- their organizations. pered radical is that the nature and effectiveness of These individuals must struggle continuously to han- change actions is elusive, emergent, and difficult to dle the tension between personal and professional gauge. The yardstick for change frequently changes identities at odds with one another. This struggle may metrics. In this paper, we will not focus on whether the be invisible, but it is by no means rare. Women and tempered radical ultimately wins the battle for change, members of minorities have become disheartened by but rather on how she remains engaged in the dual feelings of fraudulence and loss as they try to fit into project of working within the organization and working the dominant culture. Some leave the mainstream. to change the organization. We focus on the individu- Others silence their complaints and surrender their als themselves, the perspectives they assume, the chal- identities. lenges they face, and the survival strategies they use. It 586 ORGANIZATION SCIENCE/VOl. 6, No. 5, September-October 1995 This content downloaded from 130.91.164.141 on Thu, 03 May 2018 19:02:03 UTC All use subject to http://about.jstor.org/terms DEBRA MEYERSON AND MAUREEN SCULLY Crossroads is important to understand these individuals as central change, they reshape the context into one where it is a figures in the battle for change because if they leave bit easier to sustain their radical identities. Untem- the organization, burn out, or become coopted, then pered, this approach may alienate those in power and they cannot contribute fully to the process of change threaten the tempered radical's professional identity from inside. and status. The tempered radical may therefore cool- Writing this paper is an example of tempered radi- headedly play the game to get ahead, but does not calism. We discuss our own and others' radical identi- want to get so caught up in the game that she violates ties and implicitly critique professional and bureau- or abandons her personal identity and beliefs.
Recommended publications
  • Emotions in Motion
    Ethel Brundin Emotions in Motion The Strategic Leader in a Radical Change Process Jönköping International Business School P.O. Box 1026 SE-551 11 Jönköping Tel.: +46 36 15 77 00 E-mail: [email protected] www.jibs.se Emotions in Motion - The Strategic Leader in a Radical Change Process JIBS Dissertation Series No. 012 © 2002 Ethel Brundin and Jönköping International Business School Ltd. ISSN 1403-0470 ISBN 91-89164-32-6 Printed by Ark Tryckaren AB, 2002 Preface Some twenty years ago, I started my own company together with two former colleagues. There was nothing spectacular about this, even if at the time it was considered somewhat different for a young woman to do such a thing and also act as the managing director. However, the spectacular thing was that in forming this company we tried to do so by conforming to rules, regulations and current standards – but there was a lot of hassle on a variety of issues to come to an agreement. In those negotiations we all showed, felt and expressed a good deal of emotions. However, there seemed to be a tacit agreement that those emotions were not to affect our decisions about the structure and running of the business. At least we pretended that this was the case. As a professional consultant within the field of strategic and organisational change, I often came across a great deal of emotions among strategic leaders, managers and other employees. This was even more explicit in different change processes of the companies. Nevertheless, emotions were something one tried to exclude from strategic leadership.
    [Show full text]
  • Facilitating Emotion Management: Organisational and Individual Strategies in the Theatre
    Int. J. Work Organisation and Emotion, Vol. 6, No. 2, 2014 193 Facilitating emotion management: organisational and individual strategies in the theatre Stina Bergman Blix Department of Sociology, Stockholm University, SE-106 91 Stockholm, Sweden E-mail: [email protected] Abstract: Detailed analysis of two theatre productions shows that the concept of bounded emotionality can be used to tease out aspects of emotion management that would not otherwise have been detectable. Non-instrumental ways to manage emotions – to facilitate emotion work – are used in situations where the goal is to produce quality performances, not to promote well-being as such. The rehearsal period consists of phases that require different emotion management strategies. In an initial phase, a secure working climate is established to deal with feelings of insecurity and shame. A creative phase allows for role-related emotions, and a crisis phase calls for a balance between frontstage and backstage regions. In a final phase, the ensemble closes its ranks and prepares to meet the audience. The director is expected to ‘manipulate with finesse’, transforming his/her leadership role during the rehearsal process from that of boss to coach. Private, role-related and situation-related emotions are differentiated, showing how emotions are seized, channelled and divided in order to direct emotional energy in effective ways. Finally, we discuss implications for organisations outside the theatrical domain. Keywords: bounded emotionality; creativity; emotional climate; emotion management; shame; stage actors; theatre. Reference to this paper should be made as follows: Bergman Blix, S. (2014) ‘Facilitating emotion management: organisational and individual strategies in the theatre’, Int.
    [Show full text]
  • The Relationship Between Emotional Intelligence and Emotional Labor and Its Effect on Job Burnout in Korean Organizations
    The Relationship between Emotional Intelligence and Emotional Labor and Its Effect on Job Burnout in Korean Organizations A DISSERTATION SUBMITTED TO THE FACULTY OF THE GRADUATE SCHOOL OF THE UNIVERSITY OF MINNESOTA BY Hyuneung Lee IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE DEGREE OF DOCTOR OF PHILOSOPHY Gary N. McLean, Adviser February, 2010 © 2010 Hyuneung Lee i ACKNOWLEDGEMENTS I owe gratitude to all those people who have made this dissertation possible. First, I cannot express sufficient appreciation to my adviser, Dr. Gary N. McLean. I am so fortunate to have such a passionate and exemplary adviser. His patience and support enabled me to overcome the challenges I encountered during my entire journey as a doctoral student. He has read my dissertation literally word by word and provided insightful and invaluable feedback that I would not have been able to receive from anyone else. I have truly learned from him how to live as a scholar, a teacher, and a father. To me, he is the embodiment of the spirit of human resource development. I would also like to thank my committee members: Dr. John Campbell, Dr. Rosemarie Park, and Dr. Kenneth Bartlett. By raising issues from various perspectives, they have led me to see the big picture and take this dissertation to the next level. I will never forget their guidance and encouragement at every step. I also thank Dr. Seong-ik Park, my MA adviser in Seoul National University, for building my foundation as a researcher and teaching me how to write a dissertation. I must also mention Dr.
    [Show full text]
  • Introductory Pages
    University of Canberra This thesis is available in print format from the University of Canberra Library. If you are the author of this thesis and wish to have the whole thesis loaded here, please contact the University of Canberra Library at [email protected] Your thesis will then be available on the www providing greater access. The primary school as an emotional arena: A case study in collegial relationships Lucy M Jarzabkowski Submitted in fulfilment of the requirements for the degree of Doctor of Philosophy at the University of Canberra January, 2001 © Lucy Jarzabkowski, 2001 ACKNOWLEDGEMENTS First and foremost I wish to acknowledge the tireless support and assistance of my supervisor, Professor Marie Brennan. Her thoughtful guidance led me to choose a research topic of great personal interest and to conduct a study that I really enjoyed. Throughout the three years of my doctoral candidacy her personal encouragement and professional direction have been exemplary. I am truly indebted to her for assisting me to develop as a scholar and a researcher. I would particularly like to thank the principal and staff of 'St Cecilia's School1 for their contribution to this thesis. Without their genuine co-operation and participation this study would not have been possible. Their welcoming nature, openness and honesty have made the research experience a positive one for me. I am sincerely grateful for the opportunity to share their collective story in this thesis. My patient and tolerant partner, Seenu Krishnamurthy, must be acknowledged for the comfort and support provided to me. The peace and contentment of our lifestyle has allowed me to pursue my academic goal without distraction and for this I am truly grateful.
    [Show full text]
  • Work-Related Loneliness: a Test of a Theoretical Model 11:40 - 12:00 Presentation: Shannon L
    Second Brisbane Symposium on Emotions and Worklife UQ Business School University of Queensland 26 November 2004 http://www.business.uq.edu.au/research/emonet/emotions_worklife/index.html, Published by: UQ Business School Faculty of Business, Economics and Law University of Queensland St Lucia Queensland 4072 Telephone: +61 7 3365 8283 Facsimile: + 61 7 3365 6988 Email: [email protected] Book of abstracts Second Brisbane Symposium on Emotions and Worklife, Brisbane 2004 Editor: Rebekah Bennett © 26 November 2004 All rights reserves. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic or mechanical, photocopying, recording or otherwise without the prior permission of the copyright owner. Copyright rests with the publisher. ISBN – 1864 9979 15 Second Brisbane Symposium on Emotions and Worklife Welcome from the Chair Welcome to the Second Brisbane Symposium on Emotions and Worklife. This is the second in the Symposium Series that began in 2003, following informal meetings of the UQ Business School “Emotions reading group”, established in 2002 by PhD students Marie Dasborough and Michael O’Shea. The aim of the symposium is to provide an opportunity for interested academics and students to come together to present and to discuss topics in this exciting and developing field. As was the case in 2003, the Symposium is generously sponsored by the UQ Business School, including the provision of two travel scholarships to permit interstate or international PhD students to attend. Let me offer congratulations to this year’s scholarship winners: Sarah Wright (University of Canterbury, Christchurch, NZ) and Shannon Lloyd (Deakin University, Melbourne).
    [Show full text]
  • Addressing Emotional Labour: a Need of the Hour
    IOSR Journal of Business and Management (IOSR-JBM) e-ISSN: 2278-487X, p-ISSN: 2319-7668. PP 82-86 www.iosrjournals.org Addressing Emotional Labour: A Need of the Hour 1Prof. Pranita Sonar, 2Dr. Pushpa Ranade 1Assistant Professor MKSSS’s Smt. Hiraben Nanavati Institute of Management & Research for women 2Principle MKSSS’s Shree Siddhivinayak Arts and Commerce College. Abstract: Emotions were ignored in the study of Organizational Behaviour in the past. Recently organizational behaviour researchers have started increasingly recognizing the important role of emotions within the work setting. Although this research is still in development, it is becoming clear that emotional dimensions pervade the entire spectrum of organization behaviour including human behaviour. Now-a-days many researchers of organizational behaviour are concentrating on emotions and its relationship with work effectiveness. One area of research in emotions that has received considerable attention within work setting is emotional labour (EL). Managing emotions at work is termed as emotional labour. When an individual performs emotional work as a required part of his job performance it is called emotional labour. All service industries require interaction with customers. These jobs require employees to be courteous and nice to customers, regardless of how the customer is treating the employee- cause emotional labour. The main focus of this paper is to explore the concept “Emotional Labour”. The discussion includes historical background, definition, dimensions of EL, various facets and challenges that are faced by employees while performing emotional labour and consequences of EL. Keywords: Emotional Labour, Service Industry I. Introduction: Emotions were ignored in the study of Organizational Behaviour in the past.
    [Show full text]
  • Emotion Work Learning: Findings, Gaps and Suggestions
    NALL Working Paper # 50 - 2002 Emotion Work Learning: Findings, Gaps and Suggestions Fiona Duguid Le Réseau de recherche sur les nouvelles approches de l'éducation the permanente research network for New Approaches to Lifelong Learning NALL Working Paper # 50 – 2002 – Emotion Working Learning: Findings, Gaps and 2 Suggestions Introduction With the approaching two decades milestone of Arlie Russell Hochschild’s classic book, The Managed Heart, (1983) the study of emotion work continues to be advanced by scholars from diverse disciplines and of varied perspectives. Emotion work seems to be the over-arching term emerging from the literature, and is defined as the paid and unpaid work that involves the use of emotions to facilitate work-related tasks required in and outside of a workplace, as well as, the management of the workers’ own emotions in the workplace. All emotion work "typically necessitate contact with other people external to or within the organization, usually involving face-to-face or voice-to-voice" (Steinberg and Figart 1999, 8). Given this inclusive definition, the main purpose of this annotated bibliography is to scrutinize the current body of knowledge on emotion work to assess what is being said about emotion work learning. The central question therefore is- what is the literature saying about how workers learn to do the emotion work required of them? I begin with a few words on the process by which I have explored this very divergent topic. The term emotion work is not broad enough nor is it narrow enough to concretely define boundaries for a literature search. Therefore, I created categories to help manage and edit the information collected; these include: emotions in the workplace; emotion work relating to stress, job burnout, and emotionally exhausting workloads; managing emotions in the workplace; definitions and meanings of emotion work; and emotion work learning i.
    [Show full text]
  • The Psychoanalysis of Career Choice, Job Performance, and Satisfaction
    The Psychoanalysis of Career Choice, Job Performance, and Satisfaction Freud said that “love and work” are the central therapeutic goals of psychoanalysis: the twin pillars for a sound mind and for living the “good life.” While psychoanalysis has masterfully contributed to understanding the experience of love, it has made only a modest contribution to understanding the psychology of work. This book is the first to explore fully the psychoanalysis of work, analyzing career choice, job performance and job satisfaction, with an eye toward helping people make wiser choices that bring out the best in themselves, their colleagues and their organization. The book addresses the crucial questions concerning work: how does one choose the right career; what qualities contribute to excellence in performance; how best to implement and cope with organizational change; and what capacity and skills does one need to enjoy everyday work? Drawing on psychoanalytic thinking, vocational counseling, organizational psychology and business studies, The Psychoanalysis of Career Choice, Job Performance and Satisfaction will be invaluable in clinical psychoanalytic work, as well as for mental health professionals, scholars, career counselors and psychologists looking for a deeper understanding of work-based issues. Paul Marcus, PhD, is a training and supervisory analyst at the National Psychological Association for Psychoanalysis in New York City and the author/ editor of eighteen books, including Creating Heaven on Earth: The Psychology of Experiencing Immortality in Everyday Life and Sports as Soul-craft: How Playing and Watching Sports Enhances Life. He can be reached at [email protected] It is not your responsibility to finish the work [of perfecting the world], but neither are you free to abstain from it.
    [Show full text]
  • The Emotional Rollercoaster of Organisational Change
    Copyright is owned by the Author of the thesis. Permission is given for a copy to be downloaded by an individual for the purpose of research and private study only. The thesis may not be reproduced elsewhere without the permission of the Author. The Emotional Rollercoaster of Organisational Change: Affective Responses to Organisational Change, their Cognitive Antecedents and Behavioural Consequences A thesis presented in partial fulfilment of the requirements for the degree of Doctor of Philosophy in Management at Massey University, Auckland New Zealand Roy Kark Smollan 2009 ABSTRACT Change is a potentially emotional event as people anticipate or experience its outcomes and processes. Managers and researchers often ignore the emotional aspects of organisational change, yet it is precisely these aspects that can promote acceptance of change or resistance to it. The focus of the research is on the many factors that contribute to cognitive, affective and behavioural responses to organisational change. A model of individual responses evolved from the literature review and helped guide the research questions. It indicates that responses to change depend on factors in four categories: those in the change itself (outcomes, scale, temporal issues and justice); those in the employee (their emotional intelligence, disposition, previous experience of change, and change and stress outside the workplace); those in the employee’s perceptions of the leaders/managers/agents (their leadership ability, emotional intelligence and trustworthiness); and those in the employee’s perception of the organisation (its culture and change context). Two main research approaches underpinned the thesis. Firstly, cognitive appraisal theory takes the position that emotion derives from cognition as people contemplate the importance of events (such as organisational change) to their wellbeing and consider how they will cope.
    [Show full text]
  • A Study on the Cognition and Recognition of Agentic Valuation and Restraint
    Annika Saarikoski MANAGING THE EMBODIED MIND: A STUDY ON THE COGNITION AND RECOGNITION OF AGENTIC VALUATION AND RESTRAINT JYVÄSKYLÄN YLIOPISTO INFORMAATIOTEKNOLOGIAN TIEDEKUNTA 2019 TIIVISTELMÄ Saarikoski, Annika Ruumiillisen mielen hallinta: Tutkimus toimijakohtaisen arvonannon ja maltillisuuden tiedostamisesta ja tunnistamisesta Jyväskylä: Jyväskylän yliopisto, 2019, 238 s. Kognitiotiede, pro gradu -tutkielma Ohjaaja: Saariluoma, Pertti Tässä tieteidenvälisessä käsitteellisessä tutkimuksessa tarkastellaan ensinnä kognitiotieteen ja fenomenologian suhdetta, erityisesti sitä kuinka niiden tieteenfilosofiset lähestymistavat ihmisen mielen, tietoisuuden ja kokemuksen tutkimuksessa eroavat, sekä täydentävät toisiaan. Työn menetelmällisenä tarkoituksena on siten selventää tieteellisen ja filosofisen ihmistutkimuksen käsitteellistä epämääräisyyttä, sekä rakentavia yhtymäkohtia yhteisöllisesti merkittävien ongelmien tutkimiseksi. Tutkimuksen toisessa osassa sovelletun fenomenologisen orientaation tavoitteena on korostaa näkemystä ihmisen tietoisuudesta maailmasuhteena. Kiinnostus kohdistuu erityisesti luonnon ja kulttuurin jännitteisyyteen eletyn kokemuksen tasolla. Tutkimusongelma liittyy nykyajan itse-hallinnallisia organisoinnin muotoja koskevaan keskusteluun. Ruumiillisen mielen hallinnan tarkastelussa tutkimus yhtyy kriittisiin näkemyksiin, jotka yhdistävät itse-hallinnan käsitteen kapeaan talous- normatiiviseen rationaalisuuteen. Tätä hallinnan muotoa kutsutaan myös tunnetaloudeksi, ja sen tarkoituksena on hyödyntää ihmisten tunne-elämää.
    [Show full text]
  • The Development of the Teacher Emotional Labor Scale
    ÇUKUR / Öğretmenlerde Duygusal İşçilik Ölçeği Geliştirme: Geçerlik ve Güvenirlik Çalışması • 559 Th e Development of the Teacher Emotional Labor Scale (TELS): Validity and Reliability Cem Şafak ÇUKUR* Abstract Th e current study had two main purposes. Th e fi rst was to develop and validate an instru- ment to measure emotional labor among teachers (Teacher Emotional Labor Scale, TELS) with an emphasis on the emotion regulation strategies during critical work events. Th e sec- ond was to investigate whether emotional deviance could be considered as one of the emo- tional labor strategies. Th e developed 20-item self-report scale’s validity and reliability was tested within high school teachers. Th e sample for this study consisted of 190 high school teachers working at various public schools in Mugla, Turkey (88 females and 102 males). Th e teachers were employed on a full-time basis and held no administrative position. Th e average work experience was 17.14 years (SD = 8.80). Confi rmatory factor analysis results supported the four dimensional structure of emotional labor separating surface acting, deep acting, automatic emotion regulation, and emotional deviance in the current teacher sam- ple. Results also provided initial evidence for the construct validity, criterion validity and internal consistency of the subscales (ranged from .70 to .81) of TELS. Key Words Emotional Labor, Surface Acting, Deep Acting, Automatic Emotion Regulation, Emo- tional Deviance, Education. *Correspondence: Cem Şafak Çukur, Associate Professor, Mugla University, Faculty of Art and Letters, Psy- chology Department, Kötekli-Muğla / Turkey. E-mail: [email protected] Kuram ve Uygulamada Eğitim Bilimleri / Educational Sciences: Th eory & Practice 9 (2) • Spring 2009 • 559-574 © 2009 Eğitim Danışmanlığı ve Araştırmaları İletişim Hizmetleri Tic.
    [Show full text]
  • Emotion and Communication in Organizations 1
    Emotion and Communication in Organizations 1 BlackwellOxford,ICAEThe9781405131995©September0???OriginalEMOTION 2008 International Blackwell UK Articles Publishing 2007 AND PublishingCOMMUNICATIONEncyclopedia Ltd Ltd of Communication IN ORGANIZATIONSEmotion and Communication in Organizations Sarah J. Tracy Arizona State University Emotional communication is central to many jobs (→ Emotion). Stockbrokers express aggression, nurses communicate care, and emotions such as shame, pride, and fear are central in organizational evaluation. Nonetheless, organization studies have traditionally written out emotion, treating it as a private issue, a barrier to effectiveness, or something that should be controlled (→ Organizational Communication). Early research suggested that organizations were and should be rational, scientific entities (→ Bureaucracy and Communication). In this paradigm, if emotions were examined, they were measured as variables of job satisfaction, morale, or commitment. Furthermore, emotions have traditionally been subjugated to the private, personal, feminine sphere (→ Feminist and Gender Studies). Despite this early resistance, in the past 15 years, increasing numbers of scholars from communication, management, sociology, and psychology have examined emotion forma- tion, expression, and control in the workplace. Researchers have explored how emergent work feelings are an integral part of organizational life (Mumby & Putnam 1992) and how emotional display and “emotional intelligence” (Goleman 1995) are co-opted by organizations to achieve an economic mission. As such, researchers have recognized that emotions are a core part of organizing and that emotionality is not the opposite of rationality or cognition (Planalp 1999), but, rather, is part of organizational processes. KEY TERMS AND DEFINITIONS A communicative approach to emotion and organizations emphasizes several key issues (Waldron 1994). First, emotion is not just a reaction, but functions as both a performance and a rhetorical act that achieves specific objectives.
    [Show full text]