Water Supply Policy DRAFT
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EVERY DROP COUNTS 2015 Water conservation measures are in place. Port Macquarie-Hastings Council WATER SUPPLY POLICY DRAFT 2015 Port Macquarie-Hastings Council WATER SUPPLY POLICY DRAFT CONTENTS Page GLOSSARY OF TERMS 5 SECTION 1 - Preliminary Information 6 1.1 About this Document 7 1.1.1 Purpose ............................................................................................... 7 1.1.2 Title .................................................................................................... 7 1.1.3 Outline ................................................................................................ 7 1.1.4 Statutory Context ................................................................................. 7 1.1.5 Consistency ......................................................................................... 7 1.1.6 Review of this Document ....................................................................... 7 1.2 The Legislative Framework 8 1.2.1 Local Government Act 1993 .................................................................. 8 1.2.2 Local Government (General) Regulation 2005 ......................................... 8 1.2.3 Local Government (Manufactured Home Estates, Caravan Parks, Camping Grounds and Moveable Dwellings) Regulation 2005 .................. 9 1.2.4 Water Management Act 2000 ................................................................ 9 1.2.5 Water Act 1912 .................................................................................... 9 1.2.6 Public Health Act 2010 ......................................................................... 9 1.2.7 Fluoridation of Public Water Supplies Act 1957 ....................................... 9 1.2.8 Residential Parks Act 1998 ................................................................... 9 1.2.9 Protection of the Environment Administration Act 1991 ........................... 9 1.2.10 Protection of the Environment Operations Act 1997 .............................. 10 1.2.11 Protection of the Environment Operations Regulation 1998 ................... 10 1.2.12 Water Act 2007 (Commonwealth Act) ................................................... 10 1.2.13 Water Regulations 2008 (Commonwealth Regulation) ........................... 10 1.2.14 Dams Safety Act 1978 ....................................................................... 10 1.2.15 Australian Drinking Water Guidelines 2011 ........................................... 10 1.2.16 Australian Standard AS/NZS 3500:2003: Plumbing and Drainage ......... 10 1.2.17 Development Design and Construction Specifications for Water Reticulation .............................................................................. 10 1.2.18 Australian Guidelines for Water Recycling: Managing Health and Environmental Risks 2006 .................................................................. 11 1.2.19 Plumbing Code of Australia 2011 ........................................................ 11 1.2.20 NSW Guidelines for Best-Practice Management of Water Supply and Sewerage 2007 ........................................................................... 11 1.2.21 State Environmental Planning Policies .................................................. 11 1.2.22 North Coast Regional Environmental Plan ............................................. 11 1.2.23 Environmental Planning and Assessment Regulation 2000 .................... 11 1.2.24 Hastings Local Environmental Plan 2011 ............................................. 12 1.2.25 Port Macquarie-Hastings Council Operations Plan ................................. 12 1.2.26 Port Macquarie-Hastings Council Development Control Plan 2013 .......... 12 1.2.27 Port Macquarie-Hastings Council Development Servicing Plan: Water Supply Schemes 2014 .............................................................. 12 Page 1 of 57 1.3 PMHC’s Water Supply System 13 1.3.1 Introduction ....................................................................................... 13 1.3.2 Delineation of Responsibility ............................................................... 15 SECTION 2 - What Services Are Provided? 15 2.1 Water Supply Services 16 2.1.1 Supply of Drinking Water ..................................................................... 17 2.1.2 All Water Through an Independent House Service Pipe .......................... 17 2.1.3 All Water Connections to be Metered ................................................... 17 2.1.4 Cutting off or Restricting Water Supply ................................................. 17 2.1.5 Drinking Water Quality ......................................................................... 18 2.1.6 Drinking Water Pressure ...................................................................... 19 2.1.7 Supply of Reclaimed Water .................................................................. 19 2.1.8 Life Support/Dialysis .......................................................................... 19 2.1.9 Fire Hydrants and Other Fittings .......................................................... 19 2.1.10 Reliance on Water Supply .................................................................... 20 2.2 Factors Affecting Water Supply Service and Infrastructure 21 2.2.1 Unplanned Interruptions...................................................................... 21 2.2.2 Planned Interruptions ......................................................................... 21 2.2.3 Repairs and Maintenance ................................................................... 21 2.2.4 Mandatory Water Conservation Measures ............................................ 21 2.2.5 Restrictions during Drought or Emergency Situations ............................. 21 2.2.6 Restrictions during Major Operational Difficulties .................................. 22 2.2.7 Pipelines and Easements .................................................................... 22 2.2.8 Catchment Areas, Pumping Stations and Reservoirs ............................. 22 2.3 Water Supply Levels of Service ........................................................... 23 2.3.1 PMHC’s Targeted Levels of Service ...................................................... 23 SECTION 3 - Water Tariff and Billing 24 3.1 The Water Supply Tariff 25 3.1.1 Tariff Structure ................................................................................... 25 3.1.2 Water Supply Charges ......................................................................... 26 3.1.3 Fire Service Charges ........................................................................... 26 3.1.4 Water Consumption ............................................................................ 26 3.2 Concessions, Rebates and Variations ................................................. 26 3.2.1 Community Service Obligations ........................................................... 26 3.2.2 Pensioner Rebate ............................................................................... 27 3.2.3 Granny Flats ....................................................................................... 27 3.2.4 Dialysis Customers............................................................................. 27 3.2.5 Hardship Annual Charge Relief ............................................................ 28 3.2.6 Access Charge Rebate – Hydraulic Issues ............................................ 28 3.2.7 Interim Access Charge Rebate – Staged Development ........................... 28 3.2.8 Access Charge – Fire Services ............................................................. 28 3.2.9 Variations for Unforeseen Leaks – All Properties ................................... 28 3.2.10 Customers with Defective Meters ........................................................ 29 3.3 Billing 30 3.3.1 Your Account ...................................................................................... 30 3.3.2 Changes to Water Prices ..................................................................... 30 3.3.3 Overdue Accounts .............................................................................. 30 3.3.4 Cutting off or Restricting Supply ........................................................... 28 3.3.5 Additional Water Meter Readings ......................................................... 30 Page 2 of 57 SECTION 4 - Water Conservation and Demand Management 31 4.1 The Efficient Use of Water 32 4.1.1 PMHC’s Integrated Approach ............................................................... 32 4.2 Mandatory Water Conservation Measures 33 4.2.1 Mandatory Water Conservation Measures ............................................ 33 4.3 Water Loss Management 34 4.3.1 What is Water Loss? ........................................................................... 34 4.3.2 Leak Reduction Program ..................................................................... 34 4.3.3 Pressure Reduction Program ............................................................... 34 4.3.4 Watermain Renewals Program ............................................................. 34 4.3.5 Meter Replacement Program ............................................................... 34 4.3.6 Customer’s Water System ................................................................... 34 4.4 Community Education 35 4.4.1 Community Education Program ............................................................ 35 4.5 Rainwater Tanks 35 4.5.1 Introduction ....................................................................................... 35 4.5.2 PMHC Approval